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HP DesignJet 2500CP Service Manual
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HP DesignJet 2500CP Service Manual

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HP DesignJet 2500CP
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Summary of Contents for HP DesignJet 2500CP

  • Page 1 Service Manual HP DesignJet 2500CP HP DesignJet 3500CP HP DesignJet 2000CP HP DesignJet 3000CP Printers...
  • Page 2 For HP Internal Use Only Warranty WARNING E Copyright Hewlett- The information contained in The procedures described in Packard Company 1998 this document is subject to this manual are to be change without notice. performed by HP-qualified This document contains service personnel only.
  • Page 3 Service Manual HP DesignJet 2500CP HP DesignJet 3500CP HP DesignJet 2000CP HP DesignJet 3000CP Printers...

  • Page 4: Using This Manual

    For information about using these printers, refer to the corresponding user and quick reference guides. Readership The procedures described in this manual are to be performed by HP certified service personnel only. Part Numbers Part numbers for plotter options, accessories and service parts are located in chapter 7.

  • Page 5: Table Of Contents

    ......How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) ......
  • Page 6 ..........2 31 Contents HP DesignJet CP Series Printers...
  • Page 7 ..........5 18 C10. Font Type Set (Only available in DesignJet 2500CP/3500CP printer) 5 19 Contents...
  • Page 8 ..........7 34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only) ....
  • Page 9 ............8 46 Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) ..
  • Page 10 ......8 88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) ..
  • Page 11 10 Functional Overview DesignJet 2500CP PostScript SKU ........

  • Page 12: Safety Symbols

    C A U T I O N operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Contents HP DesignJet CP Series Printers...

  • Page 13: Troubleshooting

    Troubleshooting HP DesignJet CP Series Printers...

  • Page 14: Which Firmware Relates To Which Ink System

    How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP To check which Hard Disk Drive Version the printer is using, print the PostScript Configuration using the front panel menu in Internal Prints / PostScript Config.

  • Page 15: How Do I Upgrade The Firmware Revision On The Flash Simm

    Substitute filename" with the name of the file that contains the firmware data which you downloaded from the Plotter Support WEB. Substitute lpt1" with name of the parallel port that you have your Printer connected to on the PC. Troubleshooting HP DesignJet CP Series Printers...

  • Page 16: How Do I Upgrade The Postscript Revision On The Flash Simm

    7 Press the Down Arrow key and the message Erasing Flash" is displayed on the front panel. THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM. Troubleshooting HP DesignJet CP Series Printers...
  • Page 17 PostScript revision has been correctly downloaded by using the front panel menu in Utilities / Statistics / PS rev = PostScript. The front panel should now show the new PostScript Revision of the Flash SIMM. Troubleshooting HP DesignJet CP Series Printers...

  • Page 18: How Can I Copy Firmware Data From One Flash Simm To A Second Flash Simm

    2nd Flash SIMM in the first slot from the left and switch the Printer ON from the power switch on the back of the printer. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly. Troubleshooting HP DesignJet CP Series Printers...

  • Page 19: What Can I Do When A System Error Code Appears On The Front Panel Display

    If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: Model and Serial Number of the printer.

  • Page 20: Have You Performed The Necessary Service Calibrations

    RIP configuration or mechanical problems. For information on solving Image Quality problems ' Chapter 6. Troubleshooting HP DesignJet CP Series Printers...

  • Page 21: What Can I Do If The Carriage Is Noisy

    6 Replace the Carriage Assembly ' page 8 42. What can I do if the Printer has problems with Media Loading? On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to assist in Media Loading. 1 Check that the Media Sensor/Media Button is installed correctly.

  • Page 22: What Can I Do If The Cover Sensors Aren't Working

    Clear the media path. 2 Is the customer using non HP media? The use of non HP media can easily be the cause of media jams and head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes).
  • Page 23 In this particular case, head crashes could occur due to worst casing. Recommend a change of media, print mode, or humidity conditions. 4 What is the Firmware Revision? (Only applicable to HP DesignJets 2500CP and 2000CP) Must be A02.01 or more recent. If not, upgrade.

  • Page 24: What Can I Do If The Printer Does Not Power On

    4 The Line Sensor is installed incorrectly. Try to reinstall it and make sure that it is connected and seated correctly. If the problem continues, replace the Carriage Assembly ' page 8 42. 1-12 Troubleshooting HP DesignJet CP Series Printers...

  • Page 25: What Is The Ink System

    If this is the first failure try to REINSTALL the failing Ink System. If the failure has been very frequent REPLACE the failing Ink System (The valve could be damaged). If this doesn’t solve the problem, continue with the following process. Troubleshooting 1-13 HP DesignJet CP Series Printers...
  • Page 26 Interconnect PCA. If the cable is correctly connected and is not damaged then replace the Refill Assembly ' page 8 55. 3 If the problem is fixed, but it reappears frequently, contact a HP dealer for a replacement (the Ink System may be damaged.)

  • Page 27: Does The Customer Have Mid Print Refill Problems In Hp Designjets 3500Cp/3000Cp

    (Device Setup / Refill=). RIP's may support these selections, too: Type A is similar to what HP DesignJet 2xxxCP does at refill. Type B finishes the print to a clean edge before refilling. Type C does a quicker, more frequent refill.
  • Page 28 (but got a little more when first swath after a type B refill it refilled) First swath after a Type B refill Solution Replace None/ replace Check printheads/ printhead printhead recover printheads 1-16 Troubleshooting HP DesignJet CP Series Printers...

  • Page 29: How Do I Clean The Electrical Contacts

    The solution. A new tool has been created especially to clean the electrical contacts and is called the Ink Cleaner (Part Number C6247A includes the instructions). Troubleshooting 1-17 HP DesignJet CP Series Printers...

  • Page 30: How Do I Print Some Of The Internal Prints

    Load media (A4 minimum) before printing the Service Print. 1 In the Utilities submenu, scroll to Service Tests" and press Enter. SERVICE TESTS Service print 2 Scroll to Service Print" and press Enter. 3 The Service Print will then be printed. 1-18 Troubleshooting HP DesignJet CP Series Printers...

  • Page 31: The Usage Report

    Load media (A4 minimum) before printing the Usage Report. 1 In the Internal Prints submenu, scroll to Usage Report" and press Enter. INTERNAL PRINTS Usage Report 2 The Usage Report will then be printed. Troubleshooting 1-19 HP DesignJet CP Series Printers...

  • Page 32: The Postscript Config

    Load media (A4 minimum) before printing the PostScript Config. 1 In the Internal Prints submenu, scroll to PostScript Config" and press Enter. INTERNAL PRINTS PostScript Config 2 The PostScript Config will then be printed. 1-20 Troubleshooting HP DesignJet CP Series Printers...

  • Page 33: How To Navigate Through The Front Panel Menu On

    DesignJets 2XXXCP Ê Ê Ê Ê Ê Ê Ê Ê Ê Ê Ê Ç Ç Ç Ç Ç Ç Off* Ê Ê Ê Ê Ç Ç Ç Ç Ç Ç Continued on Next Page Troubleshooting 1-21 HP DesignJet CP Series Printers...
  • Page 34 Ç Ç Ç Ç Ç Extrawide-> 44x62in. 52x73in. Ç Ç Ç Ç Ç Ç Ç Ç Ç Ç 54x76in. Ç Ç Ç Ç Ç Applicable only to Ç Ç Ç DesignJets 3XXXCP Ç Ç Ç 1-22 Troubleshooting HP DesignJet CP Series Printers...

  • Page 35: System Error Codes

    System Error Codes HP DesignJet CP Series Printers...
  • Page 36 If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: Model and Serial Number of the printer.

  • Page 37: System Error: 0000D8

    D Replace the Electronics Module ' page 8 6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers...

  • Page 38: System Error: 010022

    RAM SIMM. Try the following to solve the problem. Check that the RAM SIMMs (memory modules) are the original HP supported parts. If the RAM SIMMs are from a 3rd Party then they should be replaced by HP supported parts before troubleshooting the problem any further.

  • Page 39: System Error: 010024

    D Replace the Electronics Module ' page 8 6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers...
  • Page 40 D Replace the Electronics Module ' page 8 6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers System Error Codes...

  • Page 41: System Error: 010032 000000Xx

    D Replace the Electronics Module ' page 8 6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers...

  • Page 42: System Error: 010033

    Module ' page 8 6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers System Error Codes...

  • Page 43: System Error: 010035 0Xabcdef

    Station Stepper Motors then replace the Service Station Interconnect cable ' Page 8 87. D If the Error is related to the Elevator Stepper Motor then replace the Elevator Assembly ' Page 8 52. System Error Codes HP DesignJet CP Series Printers...

  • Page 44: System Error: 010036

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers 2-10 System Error Codes...

  • Page 45: System Error: 010036 0000Xx00

    Resistance (ohms) Bail 120  20% Refill 200  20% Service Station (X axis) 54.4  20% Service Station (Z axis) 50  20% Primer 46  20% Elevator 52  20% System Error Codes HP DesignJet CP Series Printers 2-11...

  • Page 46: System Error: 010037

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers 2-12 System Error Codes...

  • Page 47: System Error: 010039

    Problem Description: Problem in setting the Printhead Voltage. Corrective Action: Switch the Printer OFF and ON again. During initialization another error code will appear. Refer to the relevant error code for further information. System Error Codes HP DesignJet CP Series Printers 2-13...

  • Page 48: System Error: 010042 0000000X

    D If the Error is related to the Pinch arm sensor then replace the Pinch arm Sensor ' Page 8 84. D If the Error is related to the Refill Assembly Sensor then replace the Refill Assembly ' Page 8 55. HP DesignJet CP Series Printers 2-14 System Error Codes...

  • Page 49: System Error: 010043

    Assembly ' Page 8 26. D If the Error is related to the Media Sensor/Media Button then: The Media Button is only applicable to HP DesignJets 3500CP and 3000CP . Make sure that the Media Sensor/Media Button is installed correctly.

  • Page 50: System Error: 010100

    Flash SIMM ' page 1 3. If the error code remains after installing the latest Flash SIMM then report the error to the HP Response Center or the nearest HP Support Office, stating the following information: D Model and Serial Number of the printer.

  • Page 51: System Error: 010110

    EEROM is not valid when the printer is initialized. Corrective Action: Press ENTER and re configure the front panel settings. If the error code continues to appear then replace the Electronics Module ' page 8 6. System Error Codes HP DesignJet CP Series Printers 2-17...

  • Page 52: System Error: 010121

    Corrective Action: Try the following: D Switch the printer OFF and ON again. D If the Error Code appears again then replace the Electronics Module ' page 8 6. HP DesignJet CP Series Printers 2-18 System Error Codes...

  • Page 53: System Error: 020000

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-19...

  • Page 54: System Error: 020001

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers 2-20 System Error Codes...

  • Page 55: System Error: 020002

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-21...

  • Page 56: System Error: 020003

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers 2-22 System Error Codes...

  • Page 57: System Error: 020004

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-23...

  • Page 58: System Error: 020005

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet CP Series Printers 2-24 System Error Codes...

  • Page 59: System Error: 020006

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-25...

  • Page 60: System Error: 020011

    ON again. If this error code continues to appear then replace the MIO Card. D If the system error continues to appear after replacing the MIO card, then replace the Electronics Module ' page 8 6. HP DesignJet CP Series Printers 2-26 System Error Codes...

  • Page 61: System Error: 040601

    Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-27...

  • Page 62: System Error: 060000

    D Replace the Electronics Module ' page 8 6 and perform all the calibrations again. System Error: 060200 Problem Description: Incompatible Firmware and Carriage PCA. Corrective Action: Upgrade the Firmware. HP DesignJet CP Series Printers 2-28 System Error Codes...

  • Page 63: System Error: 060300

    Flash SIMM ' page 1 3. If the error code remains after installing the latest Flash SIMM then report the error to the HP Response Center or the nearest HP Support Office, stating the following information: D Model and Serial Number of the printer.

  • Page 64: System Error: 08Xxxx

    Flash SIMM ' page 1 3. If the error code remains after installing the latest Flash SIMM then report the error to the HP Response Center or the nearest HP Support Office, stating the following information: D Model and Serial Number of the printer.

  • Page 65: System Error: 09Xxxx

    Corrective Action: Install the Hard Disk Drive in to the Electronics Module ' page 8 12. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX YYYY Ink Delivery System errors are identified by code numbers composed of 2 digits plus 4 additional digits, like this: XX YYYY.
  • Page 66 YYYY is present (because it is coded with these digits). 1st Digit Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) HP DesignJet CP Series Printers 2-32 System Error Codes...

  • Page 67: User Messages

    User Messages HP DesignJet CP Series Printers...

  • Page 68: User Messages For Hp Designjets 2500Cp And 2000Cp With Firmware Version A.02.14 Or Higher And Hp Designjets 3500Cp And 3000Cp

    User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVE ANY USER MESSAGES WHICH ARE NOT LISTED IN THIS CHAPTER, THEN CHECK WHICH FIRMWARE VERSION IS INSTALLED IN THE PRINTER, AND IF NECESSARY UPGRADE TO FIRMWARE VERSION A.02.14 OR HIGHER.
  • Page 69 Measure pattern Press to measure the pattern for automatic calibration. Disk error (HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected. Continue Press to continue. User Messages HP DesignJet CP Series Printers...
  • Page 70 Flushing rest of been lost. Press to delete the print. Fatal disk error (HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected. Continue Press to continue. Retry the operation by cycling the power. If the problem persists, Replace the Hard Disk Drive.
  • Page 71 (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don’t correct the error now, you will see the status message “Ink system error”. User Messages HP DesignJet CP Series Printers...
  • Page 72 Press the Enter key to access the main front panel menus. FOR FURTHER INFORMATION REFER TO INK SYSTEM ERROR XX-YYYY IN CHAPTER 2. Install complete Ink system replacement has been completed successfully. Resume normal operations. User Messages HP DesignJet CP Series Printers...
  • Page 73 Media too small You may have sent a print file that is too large for the media loaded; the print may be clipped. Press Cancel if the media is unsuitable, and reload with appropriate media. User Messages HP DesignJet CP Series Printers...
  • Page 74 (UV Pigmented or Imaging) or that entire ink systems are of different types. Press to continue, to check the ink systems. User Messages HP DesignJet CP Series Printers...
  • Page 75 You can press the Enter key to access the main front–panel menu. No code for UV The printer does not have the correct firmware for the HP DesignJet CP ink (This message only applies to firmware revision inks system UV currently installed.
  • Page 76 Press to continue. You may continue printing, but you may not get your usual image print quality. 3-10 User Messages HP DesignJet CP Series Printers...
  • Page 77 Open the window when indicated, and remove the printheads indicated. Try reseating the printhead. If you don’t correct the error now, you will see the status message “Ink system error”. User Messages 3-11 HP DesignJet CP Series Printers...
  • Page 78 Remove media An attempt to load media was made while the media lever was lowered. Lift lever Remove the media, lift the lever, and reload media with the lever up. 3-12 User Messages HP DesignJet CP Series Printers...
  • Page 79 Replace the lens cover. Spare lens covers are inside the right door. Resource area full (HP DesignJet 2500CP/3500CP only) The printer’s hard disk is full. You are Unable to save res. attempting to save resources. The printer is unable to process the request.
  • Page 80 The ambient light level in the area of your printer is too bright and is causing the 060000 optical sensor in your printer to malfunction. Reduce the ambient light level or move the printer to a location where the light level is lower. 3-14 User Messages HP DesignJet CP Series Printers...
  • Page 81 Wait until the carriage is in position. STATUS The printer is printing a pattern to align the printheads. Aligning printheads Wait until the pattern has been printed. User Messages 3-15 HP DesignJet CP Series Printers...
  • Page 82 The printer is performing the accuracy calibration check. Calibrating Wait until the printer has finished the check. STATUS (HP DesignJet 2500CP/3500CP only) The printer is performing a color calibration. Calibrating color Wait until the printer has finished calibrating. STATUS The printer is performing an internal printhead calibration.
  • Page 83 Wait for the printing to complete. STATUS The printer has received a file from your software and is processing it ready to print. Processing Wait for the printing to complete. User Messages 3-17 HP DesignJet CP Series Printers...
  • Page 84 Roll feed edge trim Wait until the media has been trimmed. STATUS Nesting is turned on. The printer is waiting for another print to nest. Waiting nest Send the printer another file for printing. 3-18 User Messages HP DesignJet CP Series Printers...

  • Page 85: Service Tests

    Service Tests HP DesignJet CP Series Printers...

  • Page 86: Introduction

    ADC in the Carriage PCA 010037 Printhead Voltage in Main PCA 010038 Printhead Voltage in Carriage PCA 010039 Printhead Primitive Driver ASIC 010031 RAM SIMM 010021 Flash SIMM 010020 Swath RAM 010022 Hard Disk Drive 08xxxx HP DesignJet CP Series Printers Service Tests...

  • Page 87: Service Tests (Diagnostics)

    The purpose of this test is to verify the operation of the Refill Assembly and the Elevator Assembly. 7 Front Panel ' page 4 17 The purpose of this test is to verify the operation of the front panel keys and the LEDs. Service Tests HP DesignJet CP Series Printers...
  • Page 88 The purpose of this test is to reset the internal counters. 18 Not Applicable 19 Hard Disk Drive Revision ' page 4 31 The purpose of this test is to show the revision of the internal Hard Disk Drive. HP DesignJet CP Series Printers Service Tests...

  • Page 89: Entering The Service Tests (Diagnostics) Menu System

    Once you are inside the Diagnostics submenu, the front panel keys can be used in the following way: Up Arrow Go to the next test. Down Arrow Go to the previous test. Previous Exit the current test. Enter Perform the current test. Service Tests HP DesignJet CP Series Printers...

  • Page 90: D01. Electronics

    6 If the test fails, an error message will be displayed on the front panel. The error messages are split into different areas depending on which component failed. The test is continued on the next page. HP DesignJet CP Series Printers Service Tests...
  • Page 91 Only replace one component at a time and perform the test again before replacing another component. Using this procedure you will be able to determine exactly which component failed. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers...
  • Page 92 3 Replace the complete Ink Delivery System of each color one by one, performing this test each time. 4 Check and if necessary replace the Trailing Cable ' page 8 36. 5 Replace the Carriage Assembly ' page 8 42. HP DesignJet CP Series Printers Service Tests...

  • Page 93: D02. Line Sensor

    IF THIS TEST PASSES, DO NOT REPLACE THE LINE SENSOR. 7 Press Previous when you have completed the test. The D0200 Done" message is displayed on the front panel if the test exits correctly. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers...
  • Page 94 4 Check if the Media used is suitable for the printer. 5 Check if the Line Sensor is installed and connected correctly. 6 If the problem continues, replace the Carriage Assembly ' page 8 42. 4-10 HP DesignJet CP Series Printers Service Tests...

  • Page 95: D03. Carriage Axis (Y Axis)

    Only replace one component at a time and perform the test again before replacing another component. Using this procedure you will be able to determine exactly which component failed. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers 4-11...
  • Page 96 If there is a problem with the Encoder Strip then the following message will appear: D0304 Fail" The Encoder Strip has failed. In this case, Replace the encoder strip ' page 8 32. 4-12 HP DesignJet CP Series Printers Service Tests...

  • Page 97: D04. Media Axis (X Axis)

    Mark Encoder Failure If there is a problem with the Mark Encoder then the following message will appear: D0404 Fail" Problem finding the Mark Encoder. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers 4-13...
  • Page 98 7 Replace the Electronics Module ' page 8 6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. 4-14 HP DesignJet CP Series Printers Service Tests...

  • Page 99: D05. Service Station

    1 Check if the Service Station flag is installed correctly. 2 Check that the interconnect cable for the Service Station Assembly is connected correctly ' page 8 87. 3 Replace the Service Station Assembly ' page 8 26. Service Tests HP DesignJet CP Series Printers 4-15...

  • Page 100: D06. Refill

    If there is a problem with the Elevator Assembly then the following message will appear: D0602 Fail" Problem detected in the Elevator Assembly. In this case, Replace the Elevator Assembly ' page 8 52. 4-16 HP DesignJet CP Series Printers Service Tests...

  • Page 101: D07. Front Panel

    If the test fails, to resolve the problem, try one of the following: 1 Check that the cable for the Front Panel Assembly is connected to the Electronics Module. 2 Replace the Front Panel Assembly ' page 8 24. Service Tests HP DesignJet CP Series Printers 4-17...

  • Page 102: D08. Sensors

    Cover Sensor Failure If there is a problem with the Cover Sensor then the following message will appear: D0801 Fail" Window Sensor failed. The test is continued on the next page. 4-18 HP DesignJet CP Series Printers Service Tests...
  • Page 103 D0804 Fail" Black Refill Valve Sensor failed. D0805 Fail" Magenta Refill Valve Sensor failed. D0806 Fail" Cyan Refill Valve Sensor failed. D0807 Fail" Yellow Refill Valve Sensor failed. The test is continued on the next page. Service Tests HP DesignJet CP Series Printers 4-19...
  • Page 104 D0810 Fail" Pincharm Sensor failed. In this case, try one of the following: 1 Check that the cable for the Pincharm Sensor is connected correctly. 2 Replace the Pincharm Sensor Assembly ' page 8 84. 4-20 HP DesignJet CP Series Printers Service Tests...

  • Page 105: D09. Mio Presence

    If the MIO card fails the test, try one of the following: 1 Reseat the MIO card and perform the MIO test again. 2 Replace the MIO card and perform the MIO test again. Service Tests HP DesignJet CP Series Printers 4-21...

  • Page 106: D10. Cutter

    1 Check if the Cutter has been disabled through the front panel (Device Setup / Cutter). 2 Perform the Carriage test ' page 4 11. 3 Replace the Cutter Assembly ' page 8 48. 4-22 HP DesignJet CP Series Printers Service Tests...

  • Page 107: D11. Bail

    2 Bail assembly ' page 8 58. Only replace one component at a time and perform the test again before replacing another component. Using this procedure you will be able to determine exactly which component failed. Service Tests HP DesignJet CP Series Printers 4-23...

  • Page 108: D12. Image Quality

    5 Check if the Line Sensor is installed and connected correctly. 6 Perform the Line Sensor Test ' page 4 9. 7 Perform the Electronics Test ' page 4 6. The test is continued on the next page. 4-24 HP DesignJet CP Series Printers Service Tests...
  • Page 109 4 Perform the Electronics test ' page 4 6. 5 Check if the Media used is suitable for the printer. 6 Check if the Line Sensor is installed and connected correctly. 7 Replace the Carriage Assembly ' page NO TAG. Service Tests HP DesignJet CP Series Printers 4-25...

  • Page 110: D13. Printhead Id

    Imaging), the following message will be displayed on the front panel. C:200000 M:200000 Y:200000 B:200000 3 If the Printer is using HP DesignJet CP Ink System UV (UV Durable Inks), the following message will be displayed on the front panel. C:220000 M:220000 Y:220000 B:220000 This test is for information only.

  • Page 111: D14. Printhead Continuity

    4 As a last resort, replace the Carriage Assembly ' page 8 42. 4 Press Previous when you have completed the test. The D1400 Done" message is displayed on the front panel if the test exits correctly. Service Tests HP DesignJet CP Series Printers 4-27...

  • Page 112: D15. Clean Roller

    4 Press Previous when you have completed the test. The D1500 Done" message is displayed on the front panel if the test exits correctly. 4-28 HP DesignJet CP Series Printers Service Tests...

  • Page 113: D16. Erase Eerom

    5 Once the EEROM is erased, the D1600 OK" message is displayed on the front panel. 6 If the test fails, the D1601 Fail" message is displayed on the front panel. If the test fails, Replace the Electronics Module ' page 8 6. Service Tests HP DesignJet CP Series Printers 4-29...

  • Page 114: D17. Reset Counters

    5 When the Counters have been reset, the D1700 OK" message is displayed on the front panel. 6 If the test fails, the D1701 Fail" message is displayed on the front panel. If the test fails, Replace the Electronics Module ' page 8 6. 4-30 HP DesignJet CP Series Printers Service Tests...

  • Page 115: D19. Hard Disk Drive Revision (Only 2500Cp/3500Cp)

    D1900 Done XX_XX_XX: The following table shows the compatibility between the Hard Disk Drive Revision and the Firmware Revison: NOTE FOR HP DESIGNJETS 2500CP ONLY IF THE HARD DISK VERSION IS LOWER THAN A.02.08 THEN YOU MUST INFORM THE CUSTOMER TO ORDER...
  • Page 116 NOTES 4-32 HP DesignJet CP Series Printers Service Tests...

  • Page 117: Service Calibrations

    Service Calibrations HP DesignJet CP Series Printers...
  • Page 118 Refill Assembly is disassembled or replaced X axis Assembly is disassembled or replaced Drive Roller is disassembled or replaced Banding Problem Edge Detect Problem Misalignment between Colors Color Accuracy Problem Nozzles Out or Misdirected HP DesignJet CP Series Printers Service Calibrations...
  • Page 119 6 Printheads Check ' page 5 13 The purpose of this calibration is to check that the Nozzles of the Printheads are functioning correctly. Service Calibrations HP DesignJet CP Series Printers...
  • Page 120 The purpose of this calibration is to read and, if necessary, adjust the preventive maintenance counter, which counts the number of swaths. 10 Font Type Set ' page 5 19 (Only available in the HP DesignJet 2500CP/3500CP printer) The purpose of this calibration is to check and, if necessary, select a Font type (only possible when the printer detects that a new Hard Disk has been installed or when installing a new Electronics Module).

  • Page 121: Entering The Service Calibrations Menu System

    Once you are inside the Service Calibrations submenu, the front panel keys can be used in the following way: Up Arrow Go to the next calibration. Down Arrow Go to the previous calibration. Previous Exit the current calibration. Enter Perform the current calibration. Service Calibrations HP DesignJet CP Series Printers...

  • Page 122: C01. Carriage

    C0106 Fail" The Magenta and Yellow Printheads have failed C0107 Fail" The Cyan, Magenta and Yellow Printheads have failed C0108 Fail" The Black Printhead has failed. The calibration is continued on the next page. HP DesignJet CP Series Printers Service Calibrations...
  • Page 123 C0113 Fail" The Cyan, Yellow and Black Printheads have failed. C0114 Fail" The Magenta, Yellow and Black Printheads have failed. C0115 Fail" The Cyan, Magenta, Yellow and Black Printheads have failed. In these cases, Perform the Electronics test ' page 4 6. Service Calibrations HP DesignJet CP Series Printers...

  • Page 124: C02. Refill

    Instructions flyer will be included. You must follow the instructions in the flyer in order to correctly calibrate the Refill Assembly and to make sure that the Carriage is at the correct height. HP DesignJet CP Series Printers Service Calibrations...

  • Page 125: C03. Line Sensor

    3 While the Calibration is being performed, a row of ***" will be displayed on the front panel. 4 Once the Calibration is completed, a message similar to the following is displayed on the front panel. Green: I:8.0 O: 984 Blue: I:10.0 T:0 C:2 Service Calibrations HP DesignJet CP Series Printers...
  • Page 126 Aerosol problem in which case replace the lens cover before performing this calibration. 5 Press Enter and the C0300 Done" message is displayed on the front panel. 5-10 HP DesignJet CP Series Printers Service Calibrations...

  • Page 127: C04. Service Station

    C04. Service Station THIS CALIBRATION IS NO LONGER REQUIRED AND SHOULD NEVER BE PERFORMED. Service Calibrations HP DesignJet CP Series Printers 5-11...

  • Page 128: C05. Printheads Alignment

    If the calibration pattern is bad again, then replace the complete Ink Delivery System of the color that is bad. 2 Perform the Electronics Test ' page 4 6. 3 Perform the Line Sensor Test ' page 4 9. 5-12 HP DesignJet CP Series Printers Service Calibrations...

  • Page 129: C06. Printheads Check

    C0603 Fail" The Cyan and Magenta Printheads have failed. C0604 Fail" The Yellow Printhead has failed. C0605 Fail" The Cyan and Yellow Printheads have failed. The calibration is continued on the next page. Service Calibrations HP DesignJet CP Series Printers 5-13...
  • Page 130 2 If the calibration pattern is good: Replace the Carriage Assembly ' page 8 42. 3 Perform the Electronics Test ' page 4 6. 4 Perform the Line Sensor Test ' page 4 9. 5-14 HP DesignJet CP Series Printers Service Calibrations...

  • Page 131: C07. Color Calib. (Only Available In Designjet 2500Cp/3500Cp Printer)

    C07. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) The purpose of this calibration is to determine a correction function to be applied in PostScript in order to match the color reproduction of a nominal Printer. This Calibration is necessary to improve color consistency between different prints and different Printers.

  • Page 132: C08. Service Accuracy

    5 When the Printer has finished calibrating, the Load media for calibration" message is displayed. You must use HP Matte film to perform this calibration even if it is not supported. You can select it as any media in the front panel.
  • Page 133 2 If the calibration pattern is good: Replace the Carriage Assembly ' page 8 42. 3 Perform the Electronics Test ' page 4 6. 4 Perform the Line Sensor Test ' page 4 9. Service Calibrations HP DesignJet CP Series Printers 5-17...

  • Page 134: C09. Maintenance

    Enter Select the Next digit. 5 When the last digit is entered, the 0900 Done" message is displayed on the front panel. The new number will then be fixed and saved in the EEROM. 5-18 HP DesignJet CP Series Printers Service Calibrations...

  • Page 135: C10. Font Type Set (Only Available In Designjet 2500Cp/3500Cp Printer) 5

    C10. Font Type Set (Only available in DesignJet 2500CP/3500CP printer) YOU SHOULD ONLY NEED TO SET THE FORNT TYPE IF YOU REQUIRE ASIAN FONTS, OTHERWISE IT SHOULD NEVER BE USED. The purpose of this calibration is to check and, if necessary, select a Font type.
  • Page 136 5 The first time a PostScript print is sent to the printer, the other font types will be deleted and cannot be recovered. IF YOU DO NOT SELECT ANY FONT SET, THE ROMAN FONT WILL BE SELECTED BY DEFAULT WHEN A POSTSCRIPT FILE IS SENT. 5-20 HP DesignJet CP Series Printers Service Calibrations...

  • Page 137: Image Quality

    Image Quality HP DesignJet CP Series Printers...

  • Page 138: Image Quality Troubleshooting Checklist

    Customer used when faced with the Image Quality problem ' page 6 5. Printhead Alignment and Check: Perform the Printhead Alignment (details ' page 5 12) using HP High Gloss Film. If not available, use Coated media if required. Perform the Printhead Check calibration (details ' page 5 13).
  • Page 139 (details ' page 6 5) using HP Media and configuring the plotter/printer as indicated previously. If the output obtained using the HP Solution is good and the one obtained through the 3rd party solution is bad, HP support organization should:...

  • Page 140: Print Modes

    Choice of media type. Choice of print quality setting (fast, normal, best). The language in which the file is received. The model of printer used. The type of driver (HP or Non HP) HP DesignJet CP Series Printers Image Quality...

  • Page 141: Image Quality Print

    3 Study each of the test patterns in the order listed to determine the type of image quality problem. 4 If the customer was reporting problems of Image Quality using non HP media and after the Image Quality Print test the same quality problems appear, advise the customer to use genuine HP media.
  • Page 142 Image Quality Print HP DesignJet CP Series Printers Image Quality...

  • Page 143: Analyzing The Image Quality Print

    Refer to page 6 17 for further information. If you see image problems in this test pattern then continue with the following procedures which will help you determine the nature of the problem. Print Quality HP DesignJet CP Series Printers...
  • Page 144 There will be clear repetitive bands (perhaps white) in the magenta column. Consequently, you will see lower intensity bands in the same print position in the red (M + Y) and blue (M + C) secondary color columns. HP DesignJet CP Series Printers Image Quality...
  • Page 145 Problem Description: This is an indication that the magenta printhead may require servicing or could be damaged. Corrective Action: Refer to Test Pattern 3 ' page 6 13 to troubleshoot the Magenta Color. Print Quality HP DesignJet CP Series Printers...
  • Page 146 Refer to Test Pattern 4 ' page 6 14 to troubleshoot the problem. It is also possible that the banding was caused because the customer was using non HP media. The performance of the printer can only be guaranteed if genuine HP media is used. 6-10...
  • Page 147 Problem Description: This is an indication that there is a horizontal misalignment. Corrective Action: Refer to Test Pattern 4 ' page 6 14 to troubleshoot the problem. Print Quality HP DesignJet CP Series Printers 6-11...
  • Page 148 Refer to Test Pattern 4 ' page 6 14 to troubleshoot the problem. It is also possible that the banding was caused because the customer was using non HP media. The performance of the printer can only be guaranteed if genuine HP media is used. Example C...
  • Page 149 4 Below the numbered pattern, there is a set of horizontal straight lines. When one or more nozzles are misdirected there will be unequal spaces between the corresponding lines. Print Quality HP DesignJet CP Series Printers 6-13...
  • Page 150 There are two types of misalignment (see Example D): Horizontal - when the misalignment is in the horizontal axis. Vertical - when the misalignment is in the vertical axis. 6-14 HP DesignJet CP Series Printers Image Quality...
  • Page 151 Corrective Action: Try the following steps: 1 Perform the Printhead Alignment Calibration (Details ' page 5 12) using genuine HP media then print the Image Quality Print again to see if there has been any improvement. 2 If there has been no improvement, try reinstalling the Ink System Components and try step 1 again.
  • Page 152 If the middle box shading is only visible below 90% it is an indication that the printhead is producing incorrect size ink drops (see Example F). Corrective Action: Select Color Calibration to Now. 6-16 HP DesignJet CP Series Printers Image Quality...

  • Page 153: No Printing Defects Found In The Image Quality Print

    Use of non HP media or HP media not certified for the printer may significantly reduce the color and print quality of the required images. For details of HP media, refer to the User's Guide or the Media Guide for the HP DesignJet CP Printers.

  • Page 154: Print Quality Problems

    Switch to a higher print quality mode. They tend to get less ink on the surface of the printhead. If you are printing on non HP coated paper, if it cockles (gets wavy when printed on), this may be making the problem worse.
  • Page 155 Device Setup / Refill Type / Default is the normal setting, which chooses automatically between Refill Types A, B or C based upon Media type selection and Quality level selection. The User's Guide contains a table with the default selections. Print Quality HP DesignJet CP Series Printers 6-19...
  • Page 156 Corrective Action: Advance a little bit of media before the first print of the day. Move Media" option in the front panel is an easy way to do this. 6-20 HP DesignJet CP Series Printers Image Quality...
  • Page 157 Clean if dirty. If printhead still fails with clean contacts, replace IDS. 3 Broken trace in carriage trailing cable. Solution Replace the Trailing Cable or the Carriage Assembly. Print Quality HP DesignJet CP Series Printers 6-21...
  • Page 158 3 If using non HP media, try using HP media instead. If using HP High Gloss White Film (not recommended for CP series!), try HP High Gloss Photo or 3M Vinyl instead.
  • Page 159 This is especially recommended if the printer is being used unattended. The printhead check does take about a minute and a half to perform, and uses a thin strip of media. Print Quality HP DesignJet CP Series Printers 6-23...
  • Page 160 NOTES 6-24 HP DesignJet CP Series Printers Image Quality...
  • Page 161 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 162 Page 7 32 Left Hand Cover Assembly Page 7 10 Roll Cover Area Page 7 30 Right Hand Cover Assembly Page 7 8 Printer Support Page 7 4 HP DesignJets 2500CP and 2000CP (Overview) Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 163 Page 7 26 Roll Cover Area Page 7 30 Left Hand Cover Assembly Page 7 10 Take Up Reel Page 7 6 Printer Support Page 7 6 HP DesignJets 3500CP and 3000CP (Overview) Parts and Diagrams HP DesignJet CP Series Printers...

  • Page 164: Printer Support (Hp Designjets 2500Cp And 2000Cp Only)

    Printer Support (HP DesignJets 2500CP and 2000CP Only) Reference HP Part Number Quantity Description Drawing C4704 60095 Hardware Kit (Includes Screw Drivers) C4704 60086 Foot Assembly C4704 60075 Legs Assembly C4704 60084 Tray Assembly C4704 60077 X axis Brace C4704 40070...
  • Page 165 Printer Support (HP DesignJets 2500CP and 2000CP Only) Parts and Diagrams HP DesignJet CP Series Printers...

  • Page 166: Printer Support (Hp Designjets 3500Cp And 3000Cp Only)

    Printer Support (HP DesignJets 3500CP and 3000CP Only) Reference HP Part Number Quantity Description Drawing C4704 60095 Hardware Kit (Includes Screw Drivers) C4723 60086 Foot Assembly C4704 60075 Legs Assembly C4723 60084 Tray Assembly C4723 60077 X axis Brace C4723 60144...
  • Page 167 Printer Support (HP DesignJets 3500CP and 3000CP Only) Parts and Diagrams HP DesignJet CP Series Printers...

  • Page 168: Right Hand Cover Area

    C4704 60029 Right Hand Cover Sensors C4704 60087 C4723 60236 Window C4704 40061 C4704 40061 Quick Reference Pocket C4704 60046 C4704 60255 Front Panel Assembly C4704 60045 C4704 60045 Stand by Button Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 169 Right Hand Cover Area Parts and Diagrams HP DesignJet CP Series Printers...

  • Page 170: Left Hand Cover Area

    HP DesignJet 2500CP Name Plate C4724 00001 HP DesignJet 3500CP Name Plate C4703 00004 HP DesignJet 2000CP Name Plate C4723 00074 HP DesignJet 3000CP Name Plate C4704 00119 C4704 00119 Adobe Logo Label 7-10 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 171 Left Hand Cover Area Parts and Diagrams 7-11 HP DesignJet CP Series Printers...

  • Page 172: Printer Rear (Hp Designjets 2500Cp And 2000Cp Only)

    Printer Rear (HP DesignJets 2500CP and 2000CP Only) Reference HP Part Number Quantity Description Drawing C4704 40058 Back Cover Right C4704 40057 Back Cover Left 0515 2248 Screw (T 20) C4704 00021 Top Cover 0515 2246 Screw (T 10) C4704 60322...
  • Page 173 Printer Rear (HP DesignJets 2500CP and 2000CP Only) Parts and Diagrams 7-13 HP DesignJet CP Series Printers...

  • Page 174: Printer Rear (Hp Designjets 3500Cp And 3000Cp Only)

    Printer Rear (HP DesignJets 3500CP and 3000CP Only) Reference HP Part Number Quantity Description Drawing C4704 40058 Back Cover Right C4704 40057 Back Cover Left 0515 2248 Screw (T 20) C4723 60011 Top Cover 0515 2246 Screw (T 10) C4704 60322...
  • Page 175 Printer Rear (HP DesignJets 3500CP and 3000CP Only) Parts and Diagrams 7-15 HP DesignJet CP Series Printers...

  • Page 176: Electronics Module (Internal)

    Hard Disk Power Cable C4724 60021 Hard Disk Drive (New) C4724 69021 Hard Disk Drive (Repaired) C4704 60056 Power Switch Cable C4704 00033 SIMM Cover C4723 60070 Electronics Module Cover (includes item 6) 7-16 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 177 Electronics Module (Internal) Parts and Diagrams 7-17 HP DesignJet CP Series Printers...

  • Page 178: Y Axis Assembly

    C4704 60020 Pulley Assembly C4704 60207 C4723 60235 Y axis Belt 0515 2248 0515 2248 Screw (T 20) C4704 60063 C4723 60063 Y axis Tensioner Assembly (includes items 3 and 4) 7-18 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 179 Y axis Assembly Parts and Diagrams 7-19 HP DesignJet CP Series Printers...
  • Page 180 C4699 00016 Encoder Spring C4704 60224 C4723 60232 Encoder Strip Assembly C4704 60064 C4723 60083 Y axis Motor Assembly C4704 60207 C4723 60235 Y axis Belt 9170 1687 9170 1687 Magnetic Core 7-20 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 181 Y axis Assembly (continued) Parts and Diagrams 7-21 HP DesignJet CP Series Printers...
  • Page 182 Y axis Bracket (Includes Item 8) C4704 00035 C4704 00035 Grounding Bridge C4704 60064 C4723 60083 Y axis Motor Assembly 04060 2536 0460 2536 Edge Wire Saddle (Included with Item 5) 7-22 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 183 Y Axis Assembly (continued) Parts and Diagrams 7-23 HP DesignJet CP Series Printers...

  • Page 184: Elevator Assembly

    Elevator Assembly (Applicable to HP DesignJets 2XXXCP and 3XXXCP) Reference HP Part Number Quantity Description Drawing 0515 1743 Screw (T 20) 0515 2521 Screw (T 20) C4704 60033 Elevator Assembly 7-24 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 185 Elevator Assembly (Applicable to HP DesignJets 2XXXCP and 3XXXCP) Parts and Diagrams 7-25 HP DesignJet CP Series Printers...

  • Page 186: Refill Assembly

    3500CP/3000CP 0515 2248 0515 2248 Screw (T 20) C4723 60249 C4723 60249 Refill Assembly (Includes Item 3) C4723 60238 C4723 60238 Adjustment kit C4704 60058 C4704 60058 Left Hand Cover Sensor 7-26 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 187 Refill Assembly Parts and Diagrams 7-27 HP DesignJet CP Series Printers...

  • Page 188: Carriage Assembly

    C4704 40080 C4704 40080 Encoder Strip Roof C4704 60117 C4704 60117 Line Sensor Lens Cover C4723 60096 C4723 60096 Carriage Assembly (includes items 3 thru 7) C4704 60198 C4723 60141 Preventive Maintenance 7-28 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 189 Carriage Assembly Parts and Diagrams 7-29 HP DesignJet CP Series Printers...

  • Page 190: Roll Cover Area

    0515 2248 0515 2248 Screw (T 20) C4704 60082 C4704 60082 Left Hand Roll Feed Assembly C4704 60199 C4704 60199 Right Hand Roll Feed Assembly C2858 40043 C2858 40043 Spindle Spacer 7-30 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 191 Roll Cover Area Parts and Diagrams 7-31 HP DesignJet CP Series Printers...

  • Page 192: Service Station Assembly Area

    Service Station Assembly Area (Applicable to HP DesignJets 2XXXCP and 3XXXCP) Reference HP Part Number Quantity Description Drawing C4704 60024 Service Station Interconnect Cable 0515 2521 Screw (T 20) 0515 2248 Screw (T 20) C4723 60267 Service Station Assembly (Includes Items 5, 6 and 7)
  • Page 193 Service Station Assembly Area (Applicable to HP DesignJets 2XXXCP and 3XXXCP) Parts and Diagrams 7-33 HP DesignJet CP Series Printers...

  • Page 194: Axis Motor Assembly

    X axis Motor Assembly (Applicable to HP DesignJets 2XXXCP and 3XXXCP) Reference HP Part Number Quantity Description Drawing 0515 0375 Screws (T 10) 0515 2248 Screws (T 20) C4723 60231 X axis Motor Assembly 6040 0664 Silicon Grease 7-34 Parts and Diagrams...
  • Page 195 X axis Assembly (Applicable to HP DesignJets 2XXXCP and 3XXXCP) Parts and Diagrams 7-35 HP DesignJet CP Series Printers...
  • Page 196 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only) Reference HP Part Number Quantity Description Drawing 0515 2248 Screws (T 20) C4704 40026 Roller Support Bracket C2847 20017 Shoulder Screw C1633 40019 Cluster Gear Retaining Clip C4705 60089 Clutch (Includes Items 5 and 7)

  • Page 197: Drive Roller Area (Hp Designjets 2500Cp And 2000Cp Only)

    2 3 4 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only) Parts and Diagrams 7-37 HP DesignJet CP Series Printers...

  • Page 198: Drive Roller Area (Hp Designjets 3500Cp And 3000Cp Only)

    Drive Roller Area (HP DesignJets 3500CP and 3000CP Only) Reference HP Part Number Quantity Description Drawing 0515 2248 Screws (T 20) C4704 40026 Roller Support Bracket C2847 20017 Shoulder Screw C1633 40019 Cluster Gear Retaining Clip C4705 60089 Clutch (Includes Items 5 and 7)
  • Page 199 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only) Parts and Diagrams 7-39 HP DesignJet CP Series Printers...

  • Page 200: Entry Platen Area

    Screws (T 15) C4704 60067 Cutter Enclosure C4704 60079 C4723 60246 Entry Platen C4704 60195 C4704 60195 Media Sensor 0515 2248 0515 2248 Screws (T 20) C4704 60242 C4723 60250 Starguard Assembly 7-40 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 201 Entry Platen Area Parts and Diagrams 7-41 HP DesignJet CP Series Printers...

  • Page 202: Pincharm Assembly

    Screw (T 20) C3180 40020 C3180 40020 Pincharm Cam C4704 40059 C4704 40059 Pincharm Lever C2848 60032 C4723 60240 Pincharm Shaft Assembly (includes items 3 thru 5) C1633 80007 C1633 80007 Spring 7-42 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 203 Pincharm Assembly Parts and Diagrams 7-43 HP DesignJet CP Series Printers...

  • Page 204: Refill Interconnect Pca And Cutter Assembly

    Note: Part Number C4704 60019 is Applicable to HP DesignJets 2000CP and 2500CP with Serial Number Format ESAXXXXXX and ESBXXXXXX. Note: Part Number C4723 60244 is Applicable to HP DesignJets 3000CP and 3500CP and to HP DesignJets 2000CP and 2500CP with Serial Number Format ESCXXXXXX. 7-44...
  • Page 205 2000CP with Serial Number Format ESA and ESB ONLY) 5 (HP DesignJets 3500CP and 3000CP and HP DesignJets 2500CP and 2000CP with Serial Number Format ESC) Refill Interconnect PCA and Cutter Assembly Parts and Diagrams 7-45 HP DesignJet CP Series Printers...

  • Page 206: Media Button (Hp Designjets 3500Cp And 3000Cp Only)

    Media Button (HP DesignJets 3500CP and 3000CP Only) Reference HP Part Number Quantity Description Drawing C4723 00003 Media Guide 0515 2282 Screw C4723 60017 Media Switch Assembly 7-46 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 207 Media Button (HP DesignJets 3500CP and 3000CP Only) Parts and Diagrams 7-47 HP DesignJet CP Series Printers...

  • Page 208: Compatible Documentation

    C4703 90065 French User Guide (HP DesignJet 2000CP) C4703 90067 Italian User Guide (HP DesignJet 2000CP) C4703 90064 German User Guide (HP DesignJet 2000CP) C4703 90066 Spanish User Guide (HP DesignJet 2000CP) 7-48 Parts and Diagrams HP DesignJet CP Series Printers...
  • Page 209 C4724 90052 Korean User Guide (HP DesignJet 3500CP/3000CP) C4724 90053 Taiwanese User Guide (HP DesignJet 3500CP/3000CP) C4724 90058 Japanese User Guide (HP DesignJet 3500CP/3000CP) C4724 90060 Chinese User Guide (HP DesignJet 3500CP/3000CP) Parts and Diagrams 7-49 HP DesignJet CP Series Printers...
  • Page 210 (graphics packages) (HP DesignJet 3500CP/3000CP) 5959 9733 HP GL/2 and RTL Programmer's Reference Guide (English) 5959 9734 The product Comparison Guide for HP GL/2 and HP RTL Peripherals (English) 5961 0938 PJL Technical Reference Manual (English) 7-50 Parts and Diagrams...

  • Page 211: Front Panel Overlays (Hp Designjets 2500Cp And 2000Cp Only)

    Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only) HP Part Number Description C4704 60101 English Front Panel Overlay C4704 60105 French Front Panel Overlay C4704 60107 Italian Front Panel Overlay C4704 60104 German Front Panel Overlay C4704 60106 Spanish Front Panel Overlay...

  • Page 212: Interface Cables

    Parallel Bi tronics/Centronics C2951A 3.0m 25 pin male Interface (9.8ft) Note: If you have purchased the optional HP JetDirect Printer Server (Network Interface) for the HP DesignJet 2000CP printer this cable is required. Plug in memory (DRAMM SIMM) HP Part Number Description...

  • Page 213: Removal And Installation

    Removal and Installation HP DesignJet CP Series Printers...
  • Page 214 8 55 Bail Assembly and Star Wheel Assemblies ..... . 8 58 HP DesignJet CP Series Printers Removal and Installation...

  • Page 215: Introduction

    Before using this chapter to remove and install a new component, always make sure that you have performed the relevant service test from Chapter 4. If the test passes you will not need to replace the component. Removal and Installation HP DesignJet CP Series Printers...

  • Page 216: Safety Precautions

    After removing any PCA from the plotter, place it on a conductive foam pad or into its conductive packaging to prevent ESD damage to any ICs on the PCA. HP DesignJet CP Series Printers Removal and Installation...

  • Page 217: Required Tools

    The following tools are required to remove and install the printer. Long Torx screwdriver with the indicated attachments. Pozidrive PZ1 screwdriver. Small flat blade screwdriver. Nut driver with the indicated attachments. 3/16 inch Removal and Installation HP DesignJet CP Series Printers...

  • Page 218: Electronics Module

    Remove the left and right hand back covers (items 8 and 9) by releasing them from holding clips. Carefully disconnect all the cables from the electronics module. Remove the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T 20 screws (item 10) which secure the top cover to the electronics module.

  • Page 219: Installation

    (item 11). Tighten the top left and top right screws inside the electronics module. Install the five (HP DesignJets 2500CP/2000CP) or eight (HP DesignJets 3500CP/3000CP) T 20 screws (item 10) into the rear of the top cover, securing the electronics module.
  • Page 220 4. C10 Font Type Set ' page 5 19 5. C05 Printheads Alignment ' page 5 12 6. C06 Printheads Check ' page 5 13 7. C07 Color Calibration Only for HP DesignJet 2500CP/3500CP printer ' page 5 15 8. C08 Service Accuracy ' page 5 16 9.
  • Page 221 Figure 1A: Electronics Module Removal and Installation HP DesignJet CP Series Printers...

  • Page 222: Additional Rear Cover (Only Applicable To Hp Designjets 3500Cp And 3000Cp)

    Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 1B ' page 8 11 Removal Remove the central and right hand back covers (items 1 and 2) by releasing them from holding clips. Remove the eight T 20 screws (item 3) which secure the top cover to the electronics module.
  • Page 223 Figure 1B: Additional Rear Cover (Only Applicable to HP DesignJets 3500CP/3000CP) Removal and Installation HP DesignJet CP Series Printers 8-11...

  • Page 224: Hard Disk Drive, Power Switch Cable

    Hard Disk Drive, Power Switch Cable THE HARD DISK DRIVE IS ONLY APPLICABLE FOR THE HP DESIGNJET 2500CP/3500CP PRINTER. Refer to figure 2 ' page 8 14 Removal WARNING Switch off the printer and remove the power cord. Remove the following: 1.

  • Page 225: Installation

    Connect the power cord and turn the printer on in service mode. Perform the C10 Font Type Set calibration ' page 5 19 (Only for Asian Fonts). Perform the D01 Electronics service test ' page 4 6. Removal and Installation HP DesignJet CP Series Printers 8-13...
  • Page 226 Figure 2: Hard Disk Drive 8-14 HP DesignJet CP Series Printers Removal and Installation...

  • Page 227: Window And Top Cover

    (item 1 on figures 3 & 4). 7. Connect the power cord and turn the printer on in service mode. 8. Perform D08 Sensors Service Test ' page 4 18 Removal and Installation 8-15 HP DesignJet CP Series Printers...
  • Page 228 Figure 3: Top Cover 8-16 Removal and Installation HP DesignJet CP Series Printers...
  • Page 229 Figure 4: Window Removal and Installation 8-17 HP DesignJet CP Series Printers...

  • Page 230: Left Hand Cover And Left Hand Trim Assembly

    6. Making sure the left hand door is open, remove the left hand cover (item 7). Note: To remove the Cover Sensor, disconnect it from position J6 DOOR SW on the Refill Interconnect PCA. 8-18 Removal and Installation HP DesignJet CP Series Printers...

  • Page 231: Installation

    9. Install the ink delivery system (Refer to the User Guide). 10. Connect the power cord and turn the printer on in service mode. 11. Perform D08 Sensors Service Test ' page 4 18 Removal and Installation 8-19 HP DesignJet CP Series Printers...
  • Page 232 Figure 5: Left Hand Cover 8-20 Removal and Installation HP DesignJet CP Series Printers...

  • Page 233: Right Hand Cover And Right Hand Trim Assembly

    9. Remove the right hand cover (item 7), carefully passing the front panel cable and the stand by button cable through the hole in the right hand side chassis. Removal and Installation 8-21 HP DesignJet CP Series Printers...

  • Page 234: Installation

    9. Install the ink delivery system (Refer to the User Guide). 10. Connect the power cord and turn the printer on in service mode. 11. Perform D08 Sensors Service Test ' page 4 18 8-22 Removal and Installation HP DesignJet CP Series Printers...
  • Page 235 Figure 6: Right Hand Cover Removal and Installation 8-23 HP DesignJet CP Series Printers...

  • Page 236: Front Panel And Stand By Button

    2. Window and Top Cover ' page 8 15. 6. Connect the power cord and turn the printer on in service mode. 7. Perform D07 Front Panel Service Test ' page 4 17 8-24 Removal and Installation HP DesignJet CP Series Printers...
  • Page 237 Figure 7: Front Panel and Stand by Button Removal and Installation 8-25 HP DesignJet CP Series Printers...

  • Page 238: Service Station Assembly And Service Station Flag

    4. Carefully disconnect the black service station interconnect cable (item 1) from the service station interconnect PCA, this is located under the service station assembly. Note for HP DesignJets 3500CP/3000CP: Make sure you disconnect the Media Button Cable (Item 10) from the Service Station Interconnect PCA.

  • Page 239: Installation Of The Service Station Assembly

    4. Install the black service station interconnect cable (item 1) to the service station interconnect PCA, this is located under the service station assembly. Note for HP DesignJets 3500CP/3000CP: Make sure you reconnect the Media Button Cable (Item 10) to the Service Station Interconnect PCA.
  • Page 240 Interconnect PCA Figure 8: Service Station Assembly 8-28 Removal and Installation HP DesignJet CP Series Printers...

  • Page 241: Primer Assembly (Only Applicable To Hp Designjets 2500Cp/2000Cp)

    Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) NOTE FOR HP DESIGNJETS 3500CP/3000CP: IF THE PRIMER ASSEMBLY FAILS, YOU MUST REPLACE THE COMPLETE SERVICE STATION. Refer to figure 9 ' page 8 31 Removal WARNING Switch off the printer and remove the power cord.

  • Page 242: Installation

    8. Install the following: 1. Right Hand Cover ' page 8 21. 2. Window and Top Cover ' page 8 15. 9. Install the power cable. 8-30 HP DesignJet CP Series Printers Removal and Installation...
  • Page 243 Figure 9: Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) Removal and Installation 8-31 HP DesignJet CP Series Printers...

  • Page 244: Encoder Strip

    7. Remove the encoder spring (item 9) from the Y axis motor assembly by releasing it from a retaining pin (item 10). 8. Remove the two nuts and two washers (items 11) securing the encoder spring to the encoder grounding (item 12). 8-32 HP DesignJet CP Series Printers Removal and Installation...

  • Page 245: Installation

    3. Top Cover and Window ' page 8 15. 9. Install the power cable and turn the printer on in service mode. 10.Perform the D03 carriage axis (Y axis) service test ' page 4 11. Removal and Installation 8-33 HP DesignJet CP Series Printers...
  • Page 246 Figure 10: Encoder Strip 8-34 HP DesignJet CP Series Printers Removal and Installation...
  • Page 247 Figure 11: Encoder Strip Removal and Installation 8-35 HP DesignJet CP Series Printers...

  • Page 248: Trailing Cable

    9. Disconnect the trailing cable from the following positions in the electronics module: 1. J3 MISC 2. J5 DATA 3. J10 SUPPLY 10.Remove the trailing cable by pulling it through the ferrite (item 7) at the rear of the printer. 8-36 HP DesignJet CP Series Printers Removal and Installation...

  • Page 249: Installation

    10.Move the carriage to the left and right to ensure the trailing cable does not interfere with the movement of the carriage. 11.Connect the power cord and turn the printer on in service mode. 12.Perform the D01 Electronics service test ' page 4 6. Removal and Installation 8-37 HP DesignJet CP Series Printers...
  • Page 250 Align red line as shown Figure 12: Trailing Cable 8-38 HP DesignJet CP Series Printers Removal and Installation...

  • Page 251: Y Axis Belt

    5. The rest of the procedure is ONLY to be performed if the Y axis belt is being REPLACED by a new Y axis belt. 6. Remove the carriage assembly ' page 8 42 7. Remove the Y axis belt by releasing it from the carriage assembly. Removal and Installation 8-39 HP DesignJet CP Series Printers...

  • Page 252: Installation

    7. Install the following: 1. Left Hand Cover ' page 8 18. 2. Right Hand Cover ' page 8 21. 3. Window and Top Cover ' page 8 15. 8. Install the power cable. 8-40 HP DesignJet CP Series Printers Removal and Installation...
  • Page 253 Right Side (from the rear) Left Side (from the rear) Figure 13: Y Axis Belt Removal and Installation 8-41 HP DesignJet CP Series Printers...

  • Page 254: Carriage Assembly

    5. Remove the carriage assembly (item 4) by sliding it off the slider rods. 6. Remove the Y axis belt (item 5) from underneath the carriage assembly. 8-42 HP DesignJet CP Series Printers Removal and Installation...

  • Page 255: Installation

    3. C03 Line Sensor ' page 5 9 4. C05 Printheads Alignment ' page 5 12 5. C06 Printheads Check ' page 5 13 6. C07 Color Calibration (Only for HP DesignJet 2500CP/3500CP printers ' page 5 15 7. C08 Service Accuracy ' page 5 16...
  • Page 256 Figure 14: Carriage Assembly 8-44 HP DesignJet CP Series Printers Removal and Installation...

  • Page 257: Y Axis Motor Assembly

    5. Disconnect the Y axis motor cable (item 5) from the position J2 Y MOTOR on the refill interconnect PCA (item 7). 6. Remove the Y axis motor assembly from the slider rods. 8-45 Removal and Installation HP DesignJet CP Series Printers...

  • Page 258: Installation

    5. Window and Top Cover ' page 8 15. 5. Install the power cable and turn the printer on in service mode. 6. Perform D03 Carriage Axis (Y axis) Service Test ' page 4 11 8-46 Removal and Installation HP DesignJet CP Series Printers...
  • Page 259 Figure 16: Y Axis Motor Assembly Removal and Installation 8-47 HP DesignJet CP Series Printers...

  • Page 260: Cutter Assembly (Only Applicable To Hp Designjets 2500Cp And 2000Cp)

    Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) Refer to figure 17A ' page 8 49 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover ' page 8 21.
  • Page 261 Figure 17A: Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) Removal and Installation 8-49 HP DesignJet CP Series Printers...

  • Page 262: Cutter Assembly (Only Applicable To Hp Designjets 3500Cp And 3000Cp)

    Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 17B ' page 8 51 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover ' page 8 21.
  • Page 263 Figure 17B: Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation 8-51 HP DesignJet CP Series Printers...

  • Page 264: Elevator Assembly

    7. Disconnect the elevator stepper motor cable from position J9 ELEV STEPPER on the refill interconnect PCA and release from the cable clamp. 8. Remove the elevator assembly by sliding it up and pulling it towards you. 8-52 Removal and Installation HP DesignJet CP Series Printers...

  • Page 265: Installation

    7. Install the ink delivery system (Refer to the User Guide). 8. Install the power cable and turn the printer on in service mode. 9. Perform D06 Refill Service Test ' page 4 16 Removal and Installation 8-53 HP DesignJet CP Series Printers...
  • Page 266 Figure 18: Elevator Assembly 8-54 Removal and Installation HP DesignJet CP Series Printers...

  • Page 267: Refill Assembly

    7. Remove the T 20 screw (item 5) at the end of the metal rod securing it to the Y axis bracket (item 6). 8. Remove the refill assembly (item 7). Removal and Installation 8-55 HP DesignJet CP Series Printers...

  • Page 268: Installation

    9. Connect the power cord and turn the printer on in service mode 10.Perform C02 Refill Service Calibration page ' 5 8 . 11. Perform D06 Refill Service Test 4 16 12. Install the following: 1. Left Hand Cover ' page 8 18. 8-56 HP DesignJet CP Series Printers Removal and Installation...
  • Page 269 Figure 19: Refill Assembly Removal and Installation HP DesignJet CP Series Printers 8-57...

  • Page 270: Bail Assembly And Star Wheel Assemblies

    2. Install the bail assembly by installing the left side first, then install the bail assembly into holes in the left and right hand side chassis. 3. Close the window. 4. Perform D11 Bail Service Test ' page 4 23 8-58 HP DesignJet CP Series Printers Removal and Installation...
  • Page 271 Figure 20: Bail Assembly Removal and Installation HP DesignJet CP Series Printers 8-59...

  • Page 272: Starguard Assembly

    1. Refill Assembly ' page 8 55 2. Right Hand Cover ' page 8 21. 3. Left Hand Cover ' page 8 18. 4. Window and Top Cover ' page 8 15. 5. Connect the power cord. 8-60 HP DesignJet CP Series Printers Removal and Installation...
  • Page 273 Figure 21: Starguard Assembly Removal and Installation HP DesignJet CP Series Printers 8-61...

  • Page 274: Bail Stepper Motor

    2. Bail Arm Assembly ' page 8 58 7. Connect the power cord and turn the printer on in service mode. 8. Perform D11 Bail Service Test ' page 4 23 8-62 HP DesignJet CP Series Printers Removal and Installation...
  • Page 275 Figure 22: Bail Stepper Motor Removal and Installation HP DesignJet CP Series Printers 8-63...

  • Page 276: Refill Interconnect Pca

    1. D11 Bail ' page 4 6. 2. D08 Sensors ' page 4 18. 3. D03 Carriage Axis (Y axis) ' page 4 11 . 4. D06 Refill ' page 4 16. 8-64 HP DesignJet CP Series Printers Removal and Installation...
  • Page 277 Figure 23: Refill Interconnect PCA Removal and Installation HP DesignJet CP Series Printers 8-65...

  • Page 278: Axis Assembly

    5. Remove the helical gear (item 4) by removing two T 10 screws (item 3). 6. Remove the three T 20 screws (item 5) securing the X axis assembly (item 6) to the right hand side chassis. 7. Remove the X axis assembly. 8-66 HP DesignJet CP Series Printers Removal and Installation...

  • Page 279: Installation

    9. Connect the power cord and turn the printer on in service mode. 10. Perform D04 Media Axis (X axis) Service Test ' page 4 13. 11. Perform the following calibration: 1. C08 Service Accuracy ' page 5 16 Removal and Installation HP DesignJet CP Series Printers 8-67...
  • Page 280 Figure 24: X Axis Assembly 8-68 HP DesignJet CP Series Printers Removal and Installation...

  • Page 281: Overdrive Assembly And Drive Roller (Only Applicable To Hp Designjets 2500Cp And 2000Cp)

    Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 2500CP and 2000CP) Refer to figure 25A ' page 8 71 WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover ' page 8 15.

  • Page 282: Installation Of The Drive Roller

    1. C08 Service Accuracy Calibration ' page 5 16. 12. Perform following service tests: 1. D11 Bail Service Test ' page 5 11 2. D05 Service Station Service Test ' page 4 15 8-70 HP DesignJet CP Series Printers Removal and Installation...
  • Page 283 Figure 25A: Overdrive Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) Removal and Installation HP DesignJet CP Series Printers 8-71...

  • Page 284: To Remove The Drive Roller Only

    Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 25B ' page 8 75 WARNING Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover ' page 8 15.

  • Page 285: Installation Of The Drive Roller

    5. While pressing down on the roller support bracket, install two T 15 screws (item 1) securing the roller support bracket to the chassis. 6. Connect the Media Button Cable to the Service Station Interconnect PCA (See Figure 25C ' page 8 76). Removal and Installation HP DesignJet CP Series Printers 8-73...
  • Page 286 1. C08 Service Accuracy Calibration ' page 5 16. 13. Perform following service tests: 1. D11 Bail Service Test ' page 5 11 2. D05 Service Station Service Test ' page 4 15 8-74 HP DesignJet CP Series Printers Removal and Installation...
  • Page 287 Figure 25B: Overdrive Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation HP DesignJet CP Series Printers 8-75...
  • Page 288 Figure 25C: Media Button Cable Routing (Only Applicable to HP DesignJets 3500CP and 3000CP) 8-76 HP DesignJet CP Series Printers Removal and Installation...
  • Page 289 Media Button (HP DesignJets 3500CP and 3000CP Only) Bail Assembly Cutter Assembly Shim (Item 4) Minimum Screw (Item 3) Overdrive Shim (Item 1) Linear Blade (Item 2) Figure 25D: Overdrive Shims (Only Applicable to HP DesignJets 3500CP and 3000CP) Bail Assembly...

  • Page 290: Entry Platen

    Support the entry platen throughout the next step. 10. Remove the entry platen by removing two T 15 screws (item 3), which secure the entry platen to the left side of the chassis. Removal and Installation HP DesignJet CP Series Printers 8-78...

  • Page 291: Installation

    3. Window and Top Cover ' page 8 15. 9. Connect the power cord and turn the printer on in service mode. 10. Perform D08 Sensor Service Test ' page 4 28 Removal and Installation HP DesignJet CP Series Printers 8-79...
  • Page 292 Figure 26: Entry Platen 8-80 Removal and Installation HP DesignJet CP Series Printers...

  • Page 293: Roll Cover And Roll Feed Assemblies

    5. Remove the three T 20 screws (item 6) securing the left hand roll feed assembly to the left hand side chassis. 6. Remove the three T 20 screws (item 7) securing the right hand roll feed assembly to the right hand side chassis. Removal and Installation HP DesignJet CP Series Printers 8-81...

  • Page 294: Installation

    1. Service Station Assembly ' page 8 26. 2. Right Hand Cover ' page 8 21. 3. Left Hand Cover ' page 8 18. 4. Window and Top Cover ' page 8 15. 8. Connect the power cord. 8-82 Removal and Installation HP DesignJet CP Series Printers...
  • Page 295 Figure 27: Roll Cover Assemblies Removal and Installation HP DesignJet CP Series Printers 8-83...

  • Page 296: Pincharm Assemblies, Pincharm Shaft And Pincharm Sensor

    5. Remove the pincharm shaft from the left side of the printer by pulling it out. 6. To remove any of the pincharm assemblies (item 7) pull out from the chassis. 8-84 Removal and Installation HP DesignJet CP Series Printers...

  • Page 297: Installation Of The Pincharm Sensor

    5. Window and Top Cover ' page 8 15. 6. Connect the power cord and turn the printer on in service mode. 7. Perform D08 Sensor Service Test ' page 4 28 Removal and Installation HP DesignJet CP Series Printers 8-85...
  • Page 298 Figure 28: Pincharm Assemblies 8-86 Removal and Installation HP DesignJet CP Series Printers...

  • Page 299: Interconnect Cables

    3. Carefully disconnect the service station interconnect cable from the electronics module from position J11 SRVCE STN. 4. Carefully disconnect the service station interconnect cable from the service station interconnect PCA located underneath the service station assembly. Removal and Installation HP DesignJet CP Series Printers 8-87...

  • Page 300: Installation Of The Service Station Interconnect Cable

    3. Right Hand Cover ' page 8 21. 9. Install the power cable and turn the printer on in service mode. 10. Perform the Electronics service test ' page 4 6. 8-88 Removal and Installation HP DesignJet CP Series Printers...
  • Page 301 Figure 29: Interconnect Cables Removal and Installation HP DesignJet CP Series Printers 8-89...

  • Page 302: Media Button (Only Applicable To Hp Designjets 3500Cp And 3000Cp)

    Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to figure 30 ' page 8 91 Removal WARNING Switch off the printer and remove the power cord. 1. Remove the Media Guide (item 1) from the Overdrive Assembly by unclipping it from underneath.
  • Page 303 Figure 30: Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) Removal and Installation HP DesignJet CP Series Printers 8-91...

  • Page 305: Preventive Maintenance

    Preventive Maintenance HP DesignJet CP Series Printers...

  • Page 306: Moisture On The Printer

    2 Clean the outer surface of the Printer with a damp sponge or cloth. Use a mild soap and water solution if necessary. Do not use abrasive cleaners. 3 Wipe the Printer dry with a soft lint free cloth. Preventive Maintenance HP DesignJet CP Series Printers...

  • Page 307: Cleaning The Drive Roller

    The drive roller cleaning procedure should be performed only W A R N I N G by HP trained personnel: otherwise personal injury may occur. If ink is spilled on the drive roller, remove the ink. Due to the ink's reflectance, ink on the roller can disrupt the Printer's edge sensing function.

  • Page 308: Cleaning The Electrical Contacts

    One of the EEROM counters is assigned to counting the number of swaths. When the printer exceeds 7,000,000 passes (HP DesignJets 2500CP/2000CP) or 6,000,000 passes (HP DesignJets 3500CP/300CP), the front panel displays the following message: Maintenance Advised"...

  • Page 309: Preventive Maintenance Kit Part Number C4704 60198

    Service Tests Menu and performing the Reset Counters test ' page 4 30. Preventive Maintenance Kit Part Number C4704 60284 (Only Applicable to HP DesignJets 2500CP/2000CP) Preventive Maintenance Kit Part Number C4723 60141 (Only Applicable to HP DesignJets 3500CP/3000CP)
  • Page 310 NOTES Preventive Maintenance HP DesignJet CP Series Printers...

  • Page 311: Functional Overview

    Functional Overview HP DesignJet CP Series printers 10-1...

  • Page 312: Carriage Pca

    Valve Sensors Line Sensor Service Station Service Station Primer Assembly Stepper Motor Stepper Motor Refill Stepper Motor Elevator Stepper Motor Stepper Motor X-Axis Z-Axis Service Temperature Humidity Primer Station Refill Sensor Sensor Sensor Sensor Sensor Elevator Sensor Encoder Strip Sensor Carriage PCA Left Hand Cover Sensor...

  • Page 313: Printed Circuit Assemblies (Pca)

    The RTL SKU will have 8 MB of memory. It will not be able to print large/complex HP GL/2 or mixed files without extra memory. It will support the HP GL/2, PJL, PML and HP RTL languages plus VarWare. No drivers are provided since it is intended for use with an external hardware or software RIP .

  • Page 314: Y Axis Assembly

    The encoder strip is used by the carriage Assembly as a reference point. The carriage assembly sensor reads windows in the encoder strip. This enables the carriage assembly to know exactly where it is on the Y axis assembly. 10-4 HP DesignJet CP Series printers Functional Overview...

  • Page 315: Service Station Assembly

    The ink is sucked up the four tubes to valves in the Refill Assembly by air pressure. This is controlled by the raising and lowering of the ink cartridges, which is done by the Elevator Assembly. Functional Overview HP DesignJet CP Series Printers 10-5...

  • Page 316: Elevator Assembly

    Power Supply Unit (PSU) Cooling Fan Components which are not supplied with a new electronics module but are located inside the module are: Hard Disk Drive (Only for HP DesignJet 2500CP/3500CP printer) MIO Supports LAN connectivity Flash SIMMs (firmware) RAM SIMMs (memory modules)

  • Page 317: Stepper Motors

    The left hand cover door sensor is mounted on the side plate. It is connected to the refill interconnect PCA, information is then relayed to the main PCA in the electronics module. Functional Overview HP DesignJet CP Series Printers 10-7...

  • Page 318: Mechanical Interface Sensors

    Elevator Sensor: Senses the position of the elevator assembly. Valve Sensor: Four mechanical micro switches sense the installation of the reservoir valves in the refill assembly. Refill Sensor: Senses the two extreme positions of the refill assembly. 10-8 HP DesignJet CP Series printers Functional Overview...
  • Page 319 Glossary Glossary-1 HP DesignJet CP Series Printers...
  • Page 320 CM Centimeter(s). dots and improve print quality. Customer Engineers HP field support engi- Ambient Temperature The surrounding tem- neers. perature. D/A1-Size Plotters Models C3190A and ASIC Application-Specific Integrated Circuit.
  • Page 321 2. Configuration data used by software to control HP-GL/2 Hewlett-Packard’s standard graphics input and output between the computer and the language for its plotters. plotter. HP-RTL Hewlett-Packard Raster Transfer Lan- DTR Data Terminal Ready. guage. Duty Cycle The amount of use a plotter should Hz Hertz.
  • Page 322 MIO Modular Input/Output. PJL Printer Job Language, developed by Hew- mm Millimeter(s). lett-Packard to give software applications more job-level device control and to provide device Monitor Mode Service monitor. status information to the application. Glossary-4 HP DesignJet CP Series Printers...
  • Page 323 SIMM Single In-line Memory Module. Raster Image Processor Software that con- verts graphics data to pixel format. Skew Misalignment. Special Paper A paper specifically developed by HP, for HP inkjet plotters. HP DesignJet CP Series Printers Glossary-5...
  • Page 324 Vellum A type of strong paper. VLS Vertical-line straightness. X-axis Media axis. X-axis calibration Accuracy calibration. Y-axis Carriage axis. Glossary-6 HP DesignJet CP Series Printers...
  • Page 325 Index HP DesignJet CP Series Printers Index-1...
  • Page 326 Encoder Strip, Encoder Spring, 8 32 noisy, 1 9 Encoder Strip Roof, 8 32 Service Calibration, 5 6 Entering carriage, noise, 9 2 Service Calibrations, 5 5 Carriage Assembly, 8 42 Service Tests, 4 5 Index-2 HP DesignJet CP Series Printers...
  • Page 327 Ink Cartridge, 1 13 Carriage, 1 9 Ink System, 1 13 Service Station, 1 9 Interconnect Cables, 8 89 Nozzle Print Test Pattern, 6 13 Internal Prints, 1 18 Nozzles misdirected, 6 13 not printing, 6 13 Index-3 HP DesignJet CP Series Printers...
  • Page 328 Right Hand Cover and Right Hand Side Problem Plate, 8 21 Bail Assembly, 1 10 Roll Cover and Roll Feed Assemblies, 8 81 Banding, 6 8 Service Station/Service Station Flag, 8 26 Cover Sensors, 1 10 Index-4 HP DesignJet CP Series Printers...
  • Page 329 Service Station Interconnect Cable, 8 26, 8 27 010036 0000XX00, 2 11 010037, 2 12 Interconnect PCA, 8 26, 8 27 010038, 2 12 Motor Gear, 8 26 Noisy, 1 9 010039, 2 13 Index-5 HP DesignJet CP Series Printers...
  • Page 330 Ferrite, 8 36 Trailing Cable Holder, 8 36 Troubleshooting, 1 1 Error Codes, 2 3 Ink System, 1 13 Media Jams, 1 10 Printhead Crashes, 1 10 Printheads, 6 2 Troubleshooting Checklist, Image Quality, 6 2 Index-6 HP DesignJet CP Series Printers...
  • Page 331 This is the 2nd edition of this service manual. 1st edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP , 3500CP , 2000CP and 3000CP Service Manual, March 1998 2nd edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP , 3500CP , 2000CP and 3000CP...
  • Page 332 What’s in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 2500CP printers (model C4704A) D HP DesignJet 2000CP printers (model C4703A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3000CP printers...

This manual is also suitable for:

Designjet 3500cpDesignjet 2000cpDesignjet 3000cp

Table of Contents