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Commercial Mode Check
Use this flowchart to determine whether the TV is currently in Commercial Mode.
Press POWER on
Installer Remote.
TV turned
ON?
Yes
Leave the TV set ON,
and press MENU
SETTINGS on the
Installer Remote.
Function
Menu
on display?
Yes
TV is in
Commercial Mode.
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured for FTG Mode operation.
Symptom
Communication Error
("Communications
Timeout")
206-4309
Commercial Mode Check / FTG Operation Troubleshooting
TV
connected
No
No
to AC
Power?
Yes
Bad
TV
Press MENU
No
SETTINGS repeatedly
as if to access the
Installer Menu.
Possible Cause(s)
Cable(s) not connected.
TV not powered.
TV not turned ON.
Wrong COM
(communication) port.
Plug into AC
Power outlet.
On-screen
TV is not in Commercial
No
menu display
Mode. Call Technical
no longer
Support for assistance.
toggles?
Yes
TV is in
Commercial Mode.
Solution(s)
Check and connect communication cables.
Check/connect the TV power cord.
TV needs to be turned ON (default setting of Installer Menu
item 118 POWER SAVINGS).
In the FTG Device Configuration Application, select the
correct COM port for the cable being used.
Troubleshooting (Cont.)
93
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Table of Contents
Troubleshooting
