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IBM System x3800 Problem Determination And Service Manual
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IBM System x3800 Problem Determination And Service Manual

Type 8866
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IBM System x3800 Type 8866
Problem Determination and Service Guide

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  • Page 1 IBM System x3800 Type 8866 Problem Determination and Service Guide...
  • Page 3 IBM System x3800 Type 8866 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 169. The most recent version of this document is available at http://www.ibm.com/servers/eserver/support/xseries/index.html. 11th Edition (January 2007) © Copyright International Business Machines Corporation 2007. All rights reserved.

  • Page 5: Table Of Contents

    Light path diagnostic LEDs ....53 Power-supply LEDs ..... . . 58 © Copyright IBM Corp. 2007...
  • Page 6 Replacing the operator information panel assembly ..130 Removing the IBM Remote Supervisor Adapter II SlimLine ..131 Replacing the IBM Remote Supervisor Adapter II SlimLine ..131 Removing the support structure .
  • Page 7 Hardware service and support ....168 IBM Taiwan product service ....168 Appendix B.
  • Page 8 IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 4:...
  • Page 16 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

  • Page 19: Features And Specifications

    Baseboard management controller – Maximum: 240 V ac v Sizes: 512 MB (some models only), 1 v IBM EXA-32 Chipset with integrated GB, 2 GB, or 4 GB in pairs memory and I/O controller v Approximate input kilovolt-amperes (kVA):...

  • Page 20: Server Controls, Leds, And Connectors

    Information LED: When this LED is lit, it indicates that there is a suboptimal condition in the server and that light path diagnostics will light an additional LED to help isolate the condition. If the LOG LED on the light path diagnostics panel IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 21 is lit, information is available in the baseboard management controller (BMC) log or in the system-event log about the condition. The condition might be that the BMC log is full or almost full. This LED and LEDs on the light path diagnostics panel remain lit until you resolve the condition.

  • Page 22: Rear View

    SP Ethernet 10/100 link LED: This LED is on the SP Ethernet 10/100 connector. When this LED is lit, it indicates that there is an active connection on the Ethernet port. USB 2 connector: Connect a USB device to this connector. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 23 During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the Problem Determination and Service Guide on the IBM System x Documentation CD. AC power LED: This green LED provides status information about the power supply.

  • Page 24: Internal Leds, Connectors, And Jumpers

    The default position is pins 1 and 2. Move the jumper to pins 2 and 3 to prevent a Wake on LAN packet from waking the system when the system is in the powered-off state. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 25: Memory-Card Connectors

    Memory-card connectors The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error LED...

  • Page 26: Microprocessor-Board Connectors And Leds

    I/O board 266 MHz/64-bit Slot 2 PCI-X 266 MHz/64-bit Slot 3 PCI-E x8 Slot 4 PCI-E x8 Slot 5 PCI-E x8 Slot 6 PCI-E x8 SAS internal power cable connector IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 27: Pci Board Leds

    PCI board LEDs The following illustration shows the LEDs on the PCI board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. Front of SAS backplane SAS hard disk drive connectors Back of SAS backplane SAS signal cable SAS power...
  • Page 28 IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Diagnostics

    If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 14 and “POST error codes” on page 20 for more information. © Copyright IBM Corp. 2007...

  • Page 30: Post Beep Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 31 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 32 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 33 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 34: Error Logs

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 35 BMC System Event Log ---------------------------------------------------------- Get Next Entry Get Previous Entry Clear BMC SEL Entry Number= 00005 / 00011 Record ID= 0005 Record Type= Timestamp= 2005/01/25 16:15:17 Entry Details: Generator ID= 0020 Sensor Type= 04 Assertion Event Threshold Lower Non-critical - going high Sensor Number= 40 Event Direction/Type= 01 Event Data= 52 00 1A...

  • Page 36: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 37 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 39 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 40 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 41 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 42 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 43 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 44 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 45 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 46 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 47 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 50: Checkout Procedure

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 51 – You have identified the failing server as part of a cluster (two or more servers sharing external storage devices). – One or more external storage units are attached to the failing server and at least one of the attached storage units is also attached to another server or unidentifiable device.

  • Page 52: Performing The Checkout Procedure

    There are two types of checkpoint codes: CPLD hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. For a list of checkpoint codes for the System x3800 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 53: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 54: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 55: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 56: Usb Keyboard, Mouse, Or Pointing-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 58: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 59: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 60: Monitor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 62: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 63: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 64: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 65: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 66: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 67 Before working inside the server to view light path diagnostics LEDs, read the safety information that begins on page vii and “Handling static-sensitive devices” on page 115. If an error occurs, view the light path diagnostics LEDs in the following order: 1.
  • Page 68 Microprocessor 4 error LED error LED Microprocessor 2 Microprocessor 4 socket error LED The following illustration shows the LEDs on the PCI board. PCI attention LEDs PCI power LEDs Power good LED IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 69: Remind Button

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 70 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 71 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 72 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 73 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 74: Power-Supply Leds

    The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the operator information panel. The table also provides suggested actions to correct the detected problems. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 75 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 76: Diagnostic Programs, Messages, And Error Codes

    USB mouse. You can run the USB interface test only if no USB devices are attached. The USB test will not run if a Remote Supervisor Adapter II SlimLine is installed. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 77: Diagnostic Text Messages

    To view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on), select Hardware Info from the top of the screen. Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors.
  • Page 78 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 79 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 80 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 81 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 82 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 84 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 85 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 86 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 87 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 88 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 89 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 91 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 92 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 93 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 94: Real Time Diagnostics

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 95: System-Error Log Messages

    3. Locate the boot recovery jumper (J14 on the I/O board) (see “I/O board internal connectors and jumpers” on page 8). 4. Disconnect the server from the ac power source. 5. Move the J14 jumper to pins 2 and 3 to enable the backup page. 6.
  • Page 96 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 100 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 101 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 103 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 104 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 105 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 106 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 107: Post And Smi Error Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 109 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 110 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 111 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 112 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 113 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 114 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 115 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 116 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 117 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 118 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8866,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 119: Solving Scsi Problems

    Solving SCSI problems Note: This information also applies to Serial Attached SCSI (SAS) problems. For any SCSI error message, one or more of the following devices might be causing the problem: v A failing SCSI device (adapter, drive, or controller) v An incorrect SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or incorrectly installed SCSI terminator...

  • Page 120: Solving Undetermined Problems

    Remove and inspect all memory card connector pins for bent or damaged interface pins. Replace all memory cards that have damaged pins and ensure that the card is completely latched into place. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 121: Calling Ibm For Service

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 2 GB (two 1 GB DIMMs).
  • Page 122 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 123: Chapter 3. Parts Listing, System X3800 Type 8866

    Chapter 3. Parts listing, System x3800 Type 8866 The following replaceable components are available for the System x3800 Type 8866 except as specified otherwise in Table 3 on page 108. To check for an updated parts listing on the Web, complete the following steps: 1.

  • Page 124: Replaceable Server Components

    2. Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 - Warranty Information”), which is in the Warranty and Support Information document on the IBM System x Documentation CD.
  • Page 125 Cable, serial (all models) 39M2641 Diskette drive slide (all models) 00N6413 DVD/CD bay filler (all models) 00N6407 FRU list label (all models) 42D3939 Grease (all models) 41Y8755 Line cord (all models) 39M5377 Chapter 3. Parts listing, System x3800 Type 8866...

  • Page 126: Power Cords

    Tower side cover (models 11x, 21x, 31x, 41x) 26R0789 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 127 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 128 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 129: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 130: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 131: Working Inside The Server With The Power On

    Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

  • Page 132: Connecting The Cables

    Rack Installation Instructions that come with the server. Rear view SP Ethernet 10/100 USB 2 USB 1 System serial Power-supply Video SP serial Mouse Keyboard Gigabit Ethernet 1 IXA RS485 Gigabit Ethernet 2 IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 133: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
  • Page 134 8. If you are instructed to return the top cover, front cover, and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 135: Replacing The Top Cover, Bezel, And Front Cover

    Replacing the top cover, bezel, and front cover To install the top cover, bezel, and front cover, complete the following steps: 1. Make sure that all internal cables are correctly routed. 2. Set the cover on top of the server so that approximately 13 mm (0.5 inch) extends from the rear.

  • Page 136: Replacing The Adapter

    “Replacing the top cover, bezel, and front cover” on page 119). 9. Connect the cables and power cords (see “Connecting the cables” on page 116 for cabling instructions). 10. Turn on all attached devices and the server. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 137: Removing The Hot-Swap Fan

    Removing the hot-swap fan The server comes with 80-mm hot-swap fans in front of the PCI slots and 92-mm hot-swap fans in front of the memory cards. The following removal and installation procedures apply to either size fan. When a fan fails or is removed, the other fans in the server speed up to maintain a safe operating temperature in the server until the fan is reinstalled or replaced.

  • Page 138: Replacing The Hot-Swap Fan

    If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 139: Removing The Hot-Swap Power Supply And Power Supply Filler

    Removing the hot-swap power supply and power supply filler When you remove or install a hot-swap power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

  • Page 140: Replacing The Hot-Swap Power Supply And Power Supply Filler

    Removing and replacing a memory card At least one memory card with one pair of DIMMs must be installed for the server to operate correctly. To remove a memory card, complete the following steps. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 141 Memory card retention levers 1. Read the safety information that begins on page vii and “Installation guidelines” on page 113. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3.
  • Page 142 DIMM from the connector. DIMM Retaining clip 7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 143 To install the replacement DIMM, complete the following steps: 1. Open the retaining clip on each end of the DIMM connector. 2. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. 3.

  • Page 144: Removing The Operator Information Panel Assembly

    3. Remove the front cover (tower model only), bezel, and top cover (see “Removing the top cover, bezel, and front cover” on page 117). 4. Detach the ferrite core on the light path diagnostics ribbon cable from the chassis. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 145 Ferrite core Hook and loop 5. Note where the light path diagnostics ribbon cable and front USB cable are connected, and disconnect both cables from the I/O board. 6. Note the position of the operator information panel assembly. “RACK” and “TOWER”...

  • Page 146: Replacing The Operator Information Panel Assembly

    119). 7. Connect the cables and power cords (see “Connecting the cables” on page 116 for cabling instructions). 8. Turn on all attached devices and the server. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 147: Removing The Ibm Remote Supervisor Adapter Ii Slimline

    Removing the IBM Remote Supervisor Adapter II SlimLine The Remote Supervisor Adapter II SlimLine must be installed in its dedicated connector on the I/O board. To remove the Remote Supervisor Adapter II SlimLine, complete the following steps. Retention latch Front standoff...

  • Page 148: Removing The Support Structure

    8. Lift the structure out of the server, and make sure that the alignment tabs clear the chassis. 9. If you are instructed to return the support structure, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 149: Replacing The Support Structure

    7. Turn on all attached devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 150: Replacing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 151: Removing The Cd Drive

    1. Follow any special handling and installation instructions that come with the replacement battery. 2. Insert the replacement battery: a. Position the battery so that the positive (+) symbol is facing away from you. b. Use one finger to press the top of the battery clip away from the battery. c.

  • Page 152: Replacing The Cd Drive

    6. Remove the blue plastic side rails from the diskette drive and set them aside for future use. 7. If you are instructed to return the diskette drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 153: Replacing The Diskette Drive

    Replacing the diskette drive To install the replacement diskette drive, complete the following steps: 1. Install the blue plastic side rails on the diskette drive. 2. Connect the signal and power cables to the back of the diskette drive. 3. Slide the diskette drive into the server until it snaps into place. 4.

  • Page 154: Replacing The I/O Board

    6. Open the retention latches on both ends of the I/O board and pull the board from the server slightly. 7. Remove the IBM Remote Supervisor Adapter II SlimLine from the I/O board if one is installed. 8. If you are instructed to return the I/O board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 155: Replacing The Pci Adapter Guide

    5. Remove all adapters and adapter dividers, and place the adapters on a static-protective surface. Note: You might find it helpful to note where each adapter is installed before removing the adapters. 6. Turn the blue quarter-turn fasteners to release the PCI adapter guide. 7.

  • Page 156: Replacing The Sas Backplane

    Replacing the SAS backplane To install the replacement SAS backplane, complete the following steps: 1. Connect the signal cables to the replacement backplane. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 157: Removing The Sas Hard Disk Drive Cage

    SAS backplane 2. Slide the backplane into the card guides on the rear of the SAS hard disk drive cage and press the backplane into place. 3. Connect one end of the new SAS signal cable to the SAS backplane; then, following the existing SAS signal cable, route the new SAS signal cable through the server and over the divider next to the I/O board.

  • Page 158: Replacing The Sas Hard Disk Drive Cage

    119). 7. Connect the cables and power cords (see “Connecting the cables” on page 116 for cabling instructions). 8. Turn on all attached devices and the server. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 159: Removing The Serveraid-8I Adapter

    Removing the ServeRAID-8i adapter To remove the ServeRAID-8i adapter, complete the following steps. ServeRAID-8i adapter ServeRAID-8i slot 1. Read the safety information that begins on page v and “Installation guidelines” on page 113. 2. Turn off the server and peripheral devices, and disconnect the power cords. 3.

  • Page 160: Removing And Replacing Frus

    6. Rotate the top of the internal-cable-management arm toward the rear of the server while lifting the bottom of the internal-cable-management arm out of the lower pivot point. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 161: Replacing The Internal-Cable-Management Arm

    7. If you are instructed to return the internal-cable-management arm, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the internal-cable-management arm To install the replacement internal-cable-management arm, complete the following steps: 1.

  • Page 162: Removing And Installing A Microprocessor

    4. Remove all fans (see “Removing the hot-swap fan” on page 121). 5. Remove the memory cards (see “Removing and replacing a memory card” on page 124). 6. Lift the microprocessor-tray release latch. 7. Open the microprocessor-tray levers. IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 163 Attention: The microprocessor tray is heavy. Pull the tray partially out of the server, and then reposition your hands to grasp the body of the tray, before pulling out the tray the rest of the way. 8. Remove the microprocessor tray. 9.
  • Page 164 119). 12. Connect the cables and power cords (see “Connecting the cables” on page 116 for cabling instructions). 13. Turn on all attached devices and the server. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 165: Thermal Grease

    Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when you find debris in the grease. To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following steps: 1.

  • Page 166: Removing The Pci Board Assembly

    132). 12. Lift the microprocessor-tray release latch, open the microprocessor-tray levers, and pull the microprocessor tray out of the server slightly (see “Removing and installing a microprocessor” on page 146). IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 167: Replacing The Pci Board Assembly

    13. Remove all power supplies and if necessary, power supply fillers (see “Removing the hot-swap power supply and power supply filler” on page 123). 14. Lower the power backplane (see “Removing the power backplane” on page 154). 15. Loosen the blue retainer screws on the rear of the server. 16.

  • Page 168: Removing The Pci Switch-Card Assembly

    2. Connect the ribbon cable to the PCI switch-card assembly. 3. Install the adapters. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 169: Removing The Power-Supply Sleeve

    4. Install the top cover and front cover (tower model only) (see “Replacing the top cover, bezel, and front cover” on page 119). 5. Connect the cables and power cords (see “Connecting the cables” on page 116 for cabling instructions). 6.

  • Page 170: Replacing The Power-Supply Sleeve

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 113. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 171: Replacing The Power Backplane

    3. Remove the front cover (tower model only), top cover, and bezel (see “Removing the top cover, bezel, and front cover” on page 117). 4. Remove the power-supply sleeve (see “Removing the power-supply sleeve” on page 153). 5. Lift the power backplane off the rear of the power-supply sleeve. 6.
  • Page 172 IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 173: Chapter 5. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 174: Using The Updatexpress Program

    Start the operating-system installation. You will need your operating-system Using the UpdateXpress program The UpdateXpress program is available for most IBM System x and xSeries servers and server options. It detects supported and installed device drivers and firmware in your server and installs available updates.
  • Page 175 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors, type and speed of installed USB devices, and the amount of installed memory.
  • Page 176 See “Administrator password” on page 163 for more information. This choice is on the Configuration/Setup Utility menu only if an IBM Remote Supervisor Adapter II SlimLine is installed. v Start Options Select this choice to view or change the start options.
  • Page 177 Select this choice to view the BMC system event log, which contains all system error and warning messages that have been generated. Use the arrow keys to move between pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed;...
  • Page 178 See the Problem Determination and Service Guide on the IBM System x Documentation CD for instructions. Select Clear error logs to clear the BMC system event log. v Error Logs Select this choice to view or clear error logs.
  • Page 179 Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.

  • Page 180: Installing And Using The Baseboard Management Controller Utility Programs

    If the Ethernet ports in the server support auto-negotiation, the controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operates at that rate and mode. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 181: Using The Pxe Boot Agent Utility Program

    ServeRAID controller. For information about these programs, see the documentation that comes with the ServeRAID controller and the User’s Guide on the IBM System x Documentation CD. If the server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.
  • Page 182 IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 183: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 184: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 185: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 186: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 187: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 188: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 189: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 190: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 191: Japanese Voluntary Control Council For Interference (Vcci) Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Appendix B. Notices...
  • Page 192 IBM System x3800 Type 8866: Problem Determination and Service Guide...

  • Page 193: Index

    79 configuring your server 157 error logs 18 connectors 6 BMC 19 cover, removing 117 POST 18 CPU BRD LED 57 system error 19 CPU LED 54 viewing 19 CRUs, replacing adapters 119 © Copyright IBM Corp. 2007...
  • Page 194 153 LEDs, light path CPU 54 CPU BRD 57 DASD 56 FAN 57 Gigabit Ethernet connector 7 I/O BRD 57 grease, thermal 149 LOG 54 MEM 55 NMI 55 IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 195 LEDs, light path (continued) password NONRED 56 administrator 163 OVERSPEC 53 power on 162 PCI 55 power on, overriding 163 PCI BRD 57 PCI adapter guide, replacing 138 PS 53 PCI board assembly, replacing 150 RAID 56 PCI BRD LED 57 SP 55 PCI LED 55 TEMP 56...
  • Page 196 79 service, calling for 105 size 3 slots 3 software problems 49 SP LED 55 specifications 3 statements and notices 2 system-error log 79 system-error LED 5 IBM System x3800 Type 8866: Problem Determination and Service Guide...
  • Page 198 Part Number: 31R1892 Printed in USA (1P) P/N: 31R1892...

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