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Related Manuals for HP Engage One Prime
Summary of Contents for HP Engage One Prime
- Page 1 Maintenance and Service Guide HP Engage One Prime...
- Page 2 Bluetooth is a trademark owned by its bound by the terms of the HP End User License proprietor and used by HP Inc. under license. Agreement (EULA). If you do not accept these...
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Page 3: Table Of Contents
2 Using and updating the computer ........................9 Turning on the computer ............................9 Turning off the computer ............................9 Installing HP updates ............................. 9 Updating the firmware ............................9 Performing a soft reset ............................9 Computer power button light behavior ......................... 9 Hub power light behavior ............................ - Page 4 Cleaning the barcode scanner ..........................14 Cleaning the printer ............................. 14 Cleaning I/O ports ..............................14 Updating drivers and firmware ..........................14 Shipping preparation ............................14 Electrostatic discharge information ........................15 Generating static electricity ......................15 Preventing electrostatic damage to equipment ................15 Personal grounding methods and equipment ..................
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Page 5: Product Overview
Computer and peripheral devices available in black or white ● HP Engage One Prime Plus with 2.2 GHz + 4 GB memory + 32GB eMMC and HP Engage One Prime with 1.8 GHz + 2 GB memory + 16 GB eMMC models Two USB Type-A and two USB Type-C ports ●... -
Page 6: Bezel Components
Bezel components Table 1-1 Bezel components Bezel components Rear-facing camera Rear-facing camera light Power button Magnetic stripe reader (MSR) light Power button light Front-facing camera Rear components Table 1-2 Rear components Rear components Security cable slot USB Type-C ports (2) USB Type-A ports (2) Customer-facing display (optional) Volume button... -
Page 7: Optional Hub Components
Optional hub components Table 1-3 Hub components Hub components Power connector USB Type-C port USB Type-C powered port RJ-45 (network) jack Cash drawer jack Security cable slot Powered serial ports (10) Wall mount keyholes Powered USB 12 V port (11) Power light USB ports (4) Optional hub components... -
Page 8: Configuring The Hub's Powered Serial Ports
Configuring the hub’s powered serial ports The serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Some devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source. -
Page 9: Connecting Power To The Computer
Connecting power to the computer To connect an AC adapter to the computer, connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2), and then connect the AC adapter to one of the USB Type-C ports on the computer (3). -
Page 10: Connecting The Optional Hub To The Computer
Connecting the optional hub to the computer Use a USB Type-C cable to connect the computer and the USB Type-C powered port on the hub. NOTE: The computer does not need to be connected to an AC adapter when connected to the USB Type-C powered port on the hub. -
Page 11: Adjusting The Tilt
Adjusting the tilt You can tilt the computer so that it is facing the cashier or the customer. The image on the screen automatically rotates to match the position of the computer. The computer can be stabilized at various angles to adjust for glare and counter height. -
Page 12: Hub Serial Number Location
Keep these numbers available for use when contacting support for assistance. Contacting support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting. You can also find information about how to contact HP and open a support case. -
Page 13: Using And Updating The Computer
▲ Turning off the computer Press the power key. Select Shutdown. Installing HP updates Open the HP Device Hub application. Select Update to the latest OS. Select the update. Updating the firmware Open the HP Device Hub application. Select HP Device Firmware Update. -
Page 14: Hub Power Light Behavior
Hub power light behavior When connected to the computer, the hub power light functions as follows: On (S0): Computer light is on. Hub power light is on ● Off (S5): Computer is off. Hub power light is off. ● Blinking (fades in for three seconds, fades out for three seconds): Computer and hub are in the Sleep ●... -
Page 15: Performing The Ota Update From Recovery
Tap Update to start the update process. Once the update is complete, the computer restarts. Go to the About device menu to check the build number to verify that the update was successful. Performing the OTA update from Recovery Enter the Recovery menu: Method 1 (from the Android operating system) Tap Settings, and then tap Additional System Updates. -
Page 16: Downloading The Android Bootloader Driver
Start the device using the power button. Press and release the volume button, located between the USB ports on the back of the device. Use the volume button to navigate to Fastboot, and then use the power button to select. Downloading the Android Bootloader driver Using the first (top) USB Type-C port, connect the device to a Windows computer. -
Page 17: Operating Guidelines, Routine Care, And Shipping Preparation
Touch screen maintenance Keep your touch screen clean. The touch screen requires very little maintenance. HP recommends that you periodically clean the glass surface. Be sure to turn off your display before cleaning. Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning agent for your touch screen. It is important to avoid using any caustic chemicals on the touch screen. -
Page 18: Cleaning The Barcode Scanner
Cleaning the printer Because of the way the printer sits while in use, paper and other debris from the knife can build up. HP recommends that you keep the printer in working order by periodically cleaning the debris from the printer. -
Page 19: Electrostatic Discharge Information
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. -
Page 20: Personal Grounding Methods And Equipment
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Place items on a grounded surface before removing them from their container. -
Page 21: Recommended Materials And Equipment
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●... -
Page 22: Appendix A Power Cord Set Requirements
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 23: Country-Specific Requirements
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Table A-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) -
Page 24: Appendix B Statement Of Memory Volatility
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. -
Page 25: Nonvolatile Memory Usage
Fingerprint reader 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage... -
Page 26: Appendix C Specifications
Specifications Computer specifications Table C-1 Computer specifications Metric U.S. Dimensions Length 260 mm 10.24 in Width 334 mm 13.15 in Height 127 mm 5.00 in Temperature Operating 0°C to 35°C 32°F to 95°F Nonoperating ‑30°C to 65°C ‑22°F to 149°F Relative humidity (operating) 10% to 90% Maximum altitude (unpressurized) -
Page 27: Main Display Specifications
Surface treatment Anti glare All specifications represent the typical specifications provided by HP's component manufacturers; actual performance may vary either higher or lower. Nits is the measure of the typical brightness of the panel as specified, prior to anti-glare coating... -
Page 28: Customer-Facing Display Specifications
Response rate 1 ms All specifications represent the typical specifications provided by HP's component manufacturers; actual performance may vary either higher or lower. Nits is the measure of the typical brightness of the panel as specified, prior to anti-glare coating... -
Page 29: Index
Index customer-facing display 24 Android Bootloader driver 12 installing HP updates 9 main display 23 static electricity 15 system memory, removing personal barcode scanner memory data from volatile 20 cleaning 14 nonvolatile 20 volatile 20 MSR maintenance 13 technical support 8...