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TrOuBLESHOOTING
• Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washing machine does not function properly or does not function at all, check the following
before you call for service:
Diagnosing problems
Symptoms
rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks
Oversudsing
Water does not
enter washing
machine or it
enters slowly
Water in the
washing machine
does not drain or
drains slowly
38
reason
foreign objects such as coins or
safety pins may be in drum or pump.
Heavy wash loads may produce a
thumping sound. This is usually
normal.
Have all the transit bolts and tub
support been removed?
Are all the feet resting firmly on the
ground?
Inlet hoses or drain hose are loose at
tap or washing machine.
House drain pipes are clogged.
Water supply is not adequate in that
location.
Water supply tap is not completely
open.
Water inlet hose(s) are kinked.
The filter of the inlet hose(s) clogged.
Drain hose is kinked or clogged.
The drain filter is clogged.
Solution
• Stop washing machine, check drum and
drain filter.
• If noise continues after washing machine
is restarted, call your authorised service
centre.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• If not removed during installation, refer
to Installation guide for removing transit
bolts.
• Make sure the washing machine is level
and tighten the lock nuts up towards the
base of the appliance.
• Check and tighten hose connections.
• Unclog drain pipe. Contact plumber if
necessary.
• Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
• Check another tap in the house.
• Fully open tap.
• Straighten hose.
• Check the filter of the inlet hose.
• Clean and straighten the drain hose.
• Clean the drain filter.
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