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Dell Latitude 7210 2-in-1 Service Manual
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Dell Latitude 7210 2-in-1 Service Manual

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Dell Latitude 7210 2-in-1
Service Manual
Regulatory Model: T04J
Regulatory Type: T04J002

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Summary of Contents for Dell Latitude 7210 2-in-1

  • Page 1 Dell Latitude 7210 2-in-1 Service Manual Regulatory Model: T04J Regulatory Type: T04J002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Turning off your computer — Windows 10........................5 Before working inside your computer..........................6 After working inside your computer............................6 2 Disassembly and reassembly......................7 Disassembly and reassembly..............................7 Safety instructions................................7 Removing the SD memory card ...........................
  • Page 4 Running the ePSA Diagnostic Utility ..........................85 System diagnostic lights..............................85 Kickstand open status behavior............................86 Flashing BIOS (USB key)..............................87 Flashing the BIOS................................87 Backup media and recovery options..........................87 WiFi power cycle................................. 88 Flea power release................................88 5 Getting help..........................89 Contacting Dell..................................89 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your computer About this task To avoid damaging your computer, perform the following steps before you begin working inside the computer.

  • Page 7: Disassembly And Reassembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 8 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 9 Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
  • Page 10 It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Removing The Sd Memory Card

    Security config with captive screws. Latitude 7210 2-in-1 has the kickstand power on feature. When the kickstand is deployed, the tablet will power on. If the tablet is powered on with the kickstand deployed, press and hold the power button to turn off the tablet, and then begin the tablet disassembly.
  • Page 12 4. Using a plastic scribe, push the two release holes next to the hinges to loosen the display assembly from the display back cover. Disassembly and reassembly...
  • Page 13 5. Flip the system over so the display assembly is facing upwards. 6. Insert the plastic scribe into the gap created in step #1 and with a suction cup (optional), pry open the display assembly from the bottom-left corner of the front side of the system. Work your way around the right side of the display assembly. Disassembly and reassembly...
  • Page 14 7. Work your way around the left side of the display assembly. 8. Carefully flip the display assembly over from the top edge and lay the display assembly face-down next to the display back cover. Do not pull away the display assembly from the base. The display assembly is still connected to the system board on the base via the display cable.
  • Page 15 9. Slide the battery power switch on the system board to OFF. 10. Remove the two M2x2.5 screws [1] securing the display cable bracket [2] to the system board and remove the display cable bracket. Disassembly and reassembly...
  • Page 16 11. Disconnect the display cable [3] from the system board and remove the display panel assembly from the system. Disassembly and reassembly...
  • Page 17 Installing the display panel assembly Steps 1. Connect the display cable to the connector on the system board [1]. 2. Replace the two M2x2.5 screws [3] securing the display cable bracket to the system board and replace the display cable bracket [2]. Disassembly and reassembly...
  • Page 18 3. Slide the battery power switch on the system board to ON, carefully connect the display assembly to the system board using display cable, and flip the display assembly facing up. 4. Continue to work around the left side and the top side of the display assembly Disassembly and reassembly...
  • Page 19 5. Replace the six screws (non-security config) / six captive screws (security config) securing the display assembly of Latitude 7210 2- in-1 to the system chassis. 6. Close the kickstand. Disassembly and reassembly...
  • Page 20 7. Install the: SD card 8. Follow the procedure in after working inside your tablet. Disassembly and reassembly...

  • Page 21: Solid-State Drive

    Solid-state drive Removing the solid-state drive Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: SD card display panel battery 3. To remove the solid-state drive bracket: NOTE: SIM card slot is available only on tablets with WWAN module. a) Remove the M2 X 2.5 screw that secures the bracket to the solid-state drive [1].
  • Page 22 Slide and remove the solid-state drive off the system board. Installing the solid-state drive Steps 1. Slide the solid-state drive firmly into the slot on the system board at an angle and gently press the solid-state drive down until it snaps into position Disassembly and reassembly...
  • Page 23 2. Place the bracket on the solid-state drive [1]. NOTE: Align the shield carefully to avoid damage to the clips heads. Disassembly and reassembly...

  • Page 24: Wlan Card

    3. Replace the M2 X 2.5 screws that secures the bracket to the solid-state drive 4. Install the: display panel SD card battery 5. Follow the procedure in After working inside your tablet. WLAN card Removing the WLAN card Steps 1.
  • Page 25 6. Slide and remove the WLAN card from the WLAN card slot [4]. Installing the WLAN card Steps 1. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot [1].
  • Page 26 4. M2x3.0 that secures the WLAN bracket to the WLAN card. 5. Install the: SD card display panel battery 6. Follow the procedure in After working inside your tablet. Disassembly and reassembly...

  • Page 27: Wwan Card

    WWAN card Removing the WWAN card About this task Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: SD card display panel battery 3. Loosen the M2 x 2.5 screws that secures the WWAN bracket to the WWAN card [1]. 4.

  • Page 28: Battery

    Installing the WWAN card About this task Steps 1. Align the notch on the WWAN card with the tab on the WWAN-card slot and insert the WWAN card at an angle into the WWAN-card slot [1]. 2. Connect the antenna cables to the WWAN card. [2] 3.
  • Page 29 If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 30 c) Remove the M2 x 4 screws that secure the battery to the chassis [1]. d) Lift the battery off the chassis [2[. Installing the battery Steps 1. Align the screw holes on the battery with the screw holes on the chassis [1] 2.
  • Page 31 3. Connect the battery cable to connector on the system board [1] Disassembly and reassembly...

  • Page 32: Heat Sink

    4. Adhere the tape on the battery connector[2]. 5. Install the: SD card 6. Follow the procedure in After working inside your tablet. Heat sink Removing the heat sink assembly Steps 1. Follow the procedure in Before working inside your tablet.
  • Page 33 c) In sequential order (as indicated on the heat sink), loosen the captive screws that secure the heat sink to the system board 4. To remove the heat sink assembly: a) Loosen the M2 x 2.5 captive screws (4) that secure the heat sink assembly to the tablet [1]. NOTE: Remove the screws in the order of the callout numbers [1, 2, 3, 4] as graphically printed on the heat sink.
  • Page 34 Installing the heat sink Steps 1. To install the heat sink assembly: a) Place the heat sink on the system board[1] Disassembly and reassembly...
  • Page 35 b) Align the screw holes on the heat sink with the screw holes on the system board c) In sequential order (indicated on the heat sink), tighten the captive screws that secure the heat sink to the system board [2] Disassembly and reassembly...
  • Page 36 d) Align the screw holes on the heat-sin fan with the screw holes on the system board e) Replace the M2 x 2.5 captive screws that secures the heat-sink fan on the system board [3] f) Slide the heat-sink fan cable into the connector on the system board and close the latch to secure the cable [2] g) Route the WLAN antenna cables through the routing guides on the system board [3] Disassembly and reassembly...

  • Page 37: Speakers

    h) Place the heat-sink shield on the heat sink 2. Install the: display panel SD card battery Speakers Removing the speakers Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: SD card display panel battery 3.
  • Page 38 b) Peel off the pieces of tape that secure the speaker cable to the chassis [2] c) Remove the speaker cable from the routing guides on the chassis. Disassembly and reassembly...
  • Page 39 d) Lift the speakers off the chassis Installing speakers Steps 1. Using the alignment posts, align and place the speakers on the palm-rest assembly Disassembly and reassembly...
  • Page 40 2. Route the speaker cable through the routing guides on the palm-rest assembly 3. Adhere the pieces of tape that secure the speaker cable to the palm-rest assembly Disassembly and reassembly...

  • Page 41: Front Facing Camera

    4. Connect the speaker cable to connector on the system board 5. Install the: display panel SD card battery 6. Follow the procedure in After working inside your tablet. Front facing camera Removing the front facing camera Steps 1. Follow the procedure in Before working inside your tablet.
  • Page 42 d) Remove the M1.6 x 3 screws securing the front camera module to the system chassis. e) Peel off and lift the front camera module from the tablet. Installing the front facing camera Steps 1. Insert the camera module into the slot on the tablet. 2.

  • Page 43: Rear Facing Camera

    3. Connect the front camera cable to the system board. 4. Place the shielding cover to secure the front camera module. NOTE: Handle the covering shield with care else it may break. 5. Install the: display panel SD card battery 6.
  • Page 44 b) Remove the M1.6 x 3 screw (1) securing the rear camera module [2] c) Remove the M1.6 x 3 screw securing the rear camera module. d) Lift the camera module from the tablet [3]. Disassembly and reassembly...
  • Page 45 Installing rear camera Steps 1. To install the rear camera: a) Insert the rear camera module into the slot on the table b) Replace the M1.6 x 3 screw to secure the rear camera module c) Connect the rear camera cable to the system board . Disassembly and reassembly...
  • Page 46 Disassembly and reassembly...

  • Page 47: Smart Card Cage

    2. Install the: display panel SD card battery 3. Follow the procedure in After working inside your tablet. Smart Card Cage Removing the smart card cage Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: SD card battery M.2 2230 SSD...
  • Page 48 Disassembly and reassembly...
  • Page 49 Installing the smart card cage Steps 1. Insert the smart cage into the slot on the tablet. 2. Replace the M2 x 2.5 screws [2] to secure the smart card cage to the tablet [1]. 3. Connect the smart cable to the smart card module. Disassembly and reassembly...

  • Page 50: Docking Board Connector

    4. Replace the: System Board WWAN Main Antenna Module Heat sinkl Assembly Rear-Facing Camera display panel SD card battery 5. Follow the procedure in After working inside your tablet. Docking board connector Removing the docking connector Steps 1. Follow the procedure in Before working inside your tablet.
  • Page 51 b) Remove the M2 x 2.5 screws securing the docking board bracket to the docking board. c) Remove the docking connector along with its FPC from the system. Disassembly and reassembly...
  • Page 52 Installing the docking board Steps 1. Insert the docking board and docking board bracket into the slot on the tablet. Disassembly and reassembly...
  • Page 53 2. Replace the M2 x 2 screws to secure the docking board to the tablet. 3. Affix the docking board cable on the tablet, Disassembly and reassembly...

  • Page 54: Power Button Board

    4. Connect the docking board cable to the connector on the system board. 5. Replace the: display panel SD card battery 6. Follow the procedure in After working inside your tablet. Power Button Board Removing the power button daughter board Steps 1.
  • Page 55 Figure 2. Unthread wireless antennas 4. Disconnect and peel back the power button daughter board FPC from the system board. 5. Disconnect and peel back the fingerprint reader FFC from the power button daughter board. 6. Remove the two M2 X 3 screws securing the power button daughter board in place. Disassembly and reassembly...
  • Page 56 Figure 3. Remove the FFC 7. Using a plastic scribe, pry the power button sensor at the top edge of the power button daughter board out of its compartment. 8. Remove the power button daughter board along with its FPC from the display back cover. 9.
  • Page 57 Figure 4. Disconnect and remove the power button board Installing the power button board Steps 1. Fix the daughter board along with its FPC from the display back cover. Disassembly and reassembly...
  • Page 58 Figure 5. Fix the daughter board with the FPC 2. Fix the two M2 X 2.5 screws securing the power button daughter board in place. 3. Install the fingerprint reader FFC on the power button daughter board. Disassembly and reassembly...
  • Page 59 Figure 6. Install the FPC 4. Thread any wireless antennas covering the power button daughter board FPC. Disassembly and reassembly...

  • Page 60: System Board

    Figure 7. Thread the wireless antenna 5. Replace the: Heat sinkl Assembly display panel SD card battery 6. Follow the procedure in After working inside your tablet. System Board Removing system board Steps 1. Follow the procedure in Before working inside your tablet.
  • Page 61 a) Push the release latch of on the SIM card cage inward to release the dummy SIM card tray. b) Remove the dummy SIM card tray. c) Disconnect the power button daughter board FPC, USB daughter board FPC, USH FFC (that are shipped with a USH module), docking connector FPC, and a speaker cable.
  • Page 62 5. To remove the system board a) Remove the two bracket M2 x3 screws securing the Type-C USB bracket in place. Disassembly and reassembly...
  • Page 63 b) Remove the Type-C USB bracket. c) Remove the single M2 x 3 screw securing the audio jack in place. d) Remove the seven M2 x 2 screws securing the system board in place Disassembly and reassembly...
  • Page 64 e) Lift the system board from the tablet [2]. Installing system board Steps 1. Align the system board with the screw holders on the tablet. 2. Tighten the seven M2 x2 screws to secure the system board to the tablet. NOTE: Remember to align the Type-C port and tighten the two screws to secure the port to the system chassis.
  • Page 65 3. Tighten the single M2 x 3 screw securing the audio jack in place and place the USB Type-C bracket. 4. Tighten the two bracket M2 x3 screws securing the Type-C USB bracket in place. Disassembly and reassembly...
  • Page 66 5. Replace the: WWAN Main Antenna Module Disassembly and reassembly...

  • Page 67: Wwan Antenna

    Heat sinkl Assembly Rear-Facing Camera display panel SD card battery 6. Follow the procedure in After working inside your tablet. WWAN Antenna Removing the WWAN antenna module Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: SD card display panel battery...
  • Page 68 Disassembly and reassembly...
  • Page 69 Installing the WWAN antenna module Steps 1. Insert the antenna module into the slot on the back cover of the tablet. 2. Flip over the WWAN main antenna module to fix it to the system board.. Disassembly and reassembly...

  • Page 70: Microphone

    3. Tighten the clips on the left and right side of the WWAN main antenna module securing it to the system. 4. Thread the WWAN main antenna to the system board. 5. Replace the: display panel SD card battery 6. Follow the procedure in After working inside your tablet.

  • Page 71: Display Cable

    Installing the microphone Steps 1. Replace the microphone module-B 2. Slide and replace the microphone module into the compartment 3. Connect the microphone module-B cable 4. Install the: display panel SD card Display cable Removing display cable Steps 1. Follow the procedure in Before working inside your tablet.

  • Page 72: System Setup

    1. Press the power button to turn on your tablet. 2. Press and hold the Volume Up button when the Dell logo appears on the screen. 3. When the F12 boot selection menu appears, select BIOS Setup using the Volume Up button.

  • Page 73: System Configuration Screen Options

    Option Description Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating system. The options are: • Windows Boot Manager By default, the options is checked. Boot List Options Allows you to change the boot list option: •...

  • Page 74: System Configuration Screen Options

    Option Description Keyboard The Keyboard Backlight Timeout dims out with the Battery option. The main keyboard illumination feature is not Backlight Timeout affected. Keyboard Illumination will continue to support the various illumination levels. This field has an effect on Battery when the backlight is enabled.
  • Page 75 Enable USB Boot Support • Enable External USB Port NOTE: Both the option is enabled by default. Dell Type-C dock Does not support this configuration configuration Thunderbolt Allows you to configure the Thunderbolt™ adapter security settings within the Operating System.

  • Page 76: Video Screen Options

    Option Description • 30 seconds • 1 minute • 5 minute • 15 minute • never Touchscreen Does not support this option Unobtrusive Mode Allows you to select the option. When enabled, pressing Fn+F7 turns off all light and sound emissions in the system.

  • Page 77: Secure Boot

    Option Description NOTE: Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service (LVFS). TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. You can control whether the trusted platform module is visible to the operating system. The option is: •...

  • Page 78: Intel Software Guard Extensions

    Option Description • PK. This option is selected by default. • • • NOTE: If you disable the Enable Custom Mode, all the changes made will be erased and the keys will restore to default settings. Save to File will save the key to a user-selected file. Intel software Guard Extensions Option Description...

  • Page 79: Power Management Screen Options

    Adaptive This option is enabled by default. Configuration • Standard Fully charges your battery at a standard rate. • ExpressCharge The battery charges over a shorter period of time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 80: Post Behavior

    POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. Enable Adapter Warnings This option is selected by default. Numlock Enable Allows you to enable the Numlock option when the computer boots. •...

  • Page 81: Maintenance

    It is recommended to update your BIOS (System setup) on replacing the system board or if an update is available. Ensure that your tabletnotebookdesktop battery is fully charged and connected to a power outlet. Steps 1. Restart the tabletnotebookdesktop. 2. Go to Dell.com/support. System setup...

  • Page 82: Updating Your System Bios Using A Usb Flash Drive

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 83: System And Setup Password

    Figure 8. DOS BIOS Update Screen System and setup password Table 1. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 84: Deleting Or Changing An Existing System Setup Password

    • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompts you to save the changes. 5.

  • Page 85: Troubleshooting

    Steps 1. Power on the system. 2. Before the Dell Logo is displayed, immediately press the Volume Up button to get the Boot Menu. 3. Scroll down the Diagnostics and then press the Volume Down button to select. 4. The tablet will begin running the ePSA utility.

  • Page 86: Kickstand Open Status Behavior

    For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems.

  • Page 87: Flashing Bios (Usb Key)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 88: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 89: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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