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Dell EMC PowerEdge C6520 Installation And Service Manual
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Dell EMC PowerEdge C6520 Installation And Service Manual

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Dell EMC PowerEdge C6520
Installation and Service Manual
Part Number: E64S Series
Regulatory Type: E64S001
May 2021
Rev. A00

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Summary of Contents for Dell EMC PowerEdge C6520

  • Page 1 Dell EMC PowerEdge C6520 Installation and Service Manual Part Number: E64S Series Regulatory Type: E64S001 May 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................6 Chapter 2: Dell EMC PowerEdge C6520 system overview.............. 7 Inside the sled ..................................7 Rear view of the sled................................8 Network ports indicator codes............................9 Sled to hard drive mapping..............................10 C6400 chassis options and drive enumerations......................11 Locating the Express Service Code and Service Tag....................
  • Page 4 Chapter 5: Upgrade Kits......................81 Chapter 6: Jumpers and connectors.................... 82 System board connectors............................... 82 System board jumper settings............................82 Disabling a forgotten password............................. 83 Chapter 7: System diagnostics and indicator codes..............84 Using system diagnostics..............................84 Dell Embedded System Diagnostics........................84 Contents...
  • Page 5 Chapter 8: Getting help.......................86 Recycling or End-of-Life service information......................86 Contacting Dell Technologies............................86 Accessing system information by using QRL......................86 Quick Resource Locator for PowerEdge C6520 system................... 87 Receiving automated support with SupportAssist ....................87 Chapter 9: Documentation resources..................88 Contents...

  • Page 6: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 7: Chapter 2: Dell Emc Poweredge C6520 System Overview

    PowerEdge C6520 does not support SAS Expander Backplane configuration. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. NOTE: For more information, see the Dell EMC PowerEdge C6520 Technical Specifications on the product documentation page.

  • Page 8: Rear View Of The Sled

    Service Tag, NIC, MAC address, and so on. If you have opted for the secure default access to iDRAC, then the Information tag will also contain the iDRAC secure default password. Dell EMC PowerEdge C6520 system overview...

  • Page 9: Network Ports Indicator Codes

    NOTE: For more information, see the Dell EMC PowerEdge C6520 Technical Specifications on the product documentation page. Network ports indicator codes Figure 3. LAN indicators on the QSFP OCP card 1. Link indicator 2. Activity indicator Table 2. QSFP port on OCP card indicator codes...

  • Page 10: Sled To Hard Drive Mapping

    1. Drives 0–5 mapped to sled 1 2. Drives 6–11 mapped to sled 2 3. Drives 12–17 mapped to sled 3 4. Drives 18–23 mapped to sled 4 5. (Optional) NVMe hard drive location Dell EMC PowerEdge C6520 system overview...

  • Page 11: C6400 Chassis Options And Drive Enumerations

    ● Using an M.2 boot drive in each C6520 sled enables use of front 2.5-inch drives entirely for application data. ● An NVMe PCI card can be used in the LP slot in each C6520 to provide high performance storage for say writes/cache. Dell EMC PowerEdge C6520 system overview...
  • Page 12 Figure 9. 2.5-inch drives (24) with four C6520 sleds Figure 10. 2.5-inch drives (24) with three C6520 sleds Figure 11. 2.5-inch drives (24) with two C6520 sleds (Sleds 1 and 3) Figure 12. 2.5-inch drives (24) with one C6520 sled Dell EMC PowerEdge C6520 system overview...
  • Page 13 Figure 13. 2.5-inch NVMe backplane chassis with four C6520 sleds, each up to 2 NVMe drives Figure 14. 2.5-inch NVMe backplane chassis with three C6520 sleds, each up to 2 NVMe drives Figure 15. 2.5-inch NVMe backplane chassis with two C6520 sleds, each up to 2 NVMe drives Dell EMC PowerEdge C6520 system overview...
  • Page 14 This makes the C6400 chassis with a 3.5-inch backplane a good fit for use cases such as Software Defined Storage, Hyper Converged Infrastructure, High Performance Computing nodes that need large storage. Figure 18. C6400 chassis - 12 x 3.5-inch Direct backplane C6400 chassis - 3.5-inch Direct backplane chassis - Drive enumeration Dell EMC PowerEdge C6520 system overview...

  • Page 15: Locating The Express Service Code And Service Tag

    The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 16: System Information Label

    Alternatively, the Service Tag information is located on a label on the left wall of the chassis. System information label Figure 23. System board connections and Jumper settings Dell EMC PowerEdge C6520 system overview...
  • Page 17 Figure 24. Mechanical Overview and Memory information Figure 25. System tasks: Riser cable, OCP and Air shroud Dell EMC PowerEdge C6520 system overview...
  • Page 18 Figure 26. System tasks: Processor 1 heat sink and BOSS / SATA M.2 Dell EMC PowerEdge C6520 system overview...

  • Page 19: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 20: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 21: Resources To Install Operating System

    For more information about Installation and How-to videos for supported operating systems on PowerEdge system, Supported Operating Systems for Dell EMC PowerEdge systems. Options to download firmware You can download firmware from Dell support site. For information about downloading firmware, see the Downloading drivers and firmware section.

  • Page 22: Options To Download And Install Os Drivers

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 23: Chapter 4: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 24: After Working Inside Your System

    After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. If applicable, remove the I/O connector cover from the system connectors. Install the sled into the enclosure. 2. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system. Recommended tools You need the following tools to perform the removal and installation procedures: ●...

  • Page 25: Removing A Sled

    Figure 27. Sled Installation Guidelines Removing a sled Prerequisites Follow the safety guidelines listed in Safety Instructions. NOTE: The procedure to remove a sled blank or a sled is similar. Steps 1. Holding the sled handle, press the retention latch on the sled to release the sled. 2.

  • Page 26: Installing A Sled

    Figure 28. Removing a sled Next steps Replace the sled. Installing a sled Prerequisites 1. Follow the safety guidelines listed in Safety Instructions. Steps 1. Holding the sled with both hands, align the sled with the sled-bay in the enclosure. Installing and removing system components...
  • Page 27 Figure 29. Installing a sled 2. Insert the sled into the enclosure. Using the sled handle, slide the sled and stop at 20-30mm before completing the insertion of the sled as shown in the image below. CAUTION: To avoid any damage to the pins on the sled, do not force the sled into the enclosure. Follow the two-position insertion and gently slide the sled into the enclosure.

  • Page 28: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions.

  • Page 29: Support Bracket

    NOTE: Ensure that the SATA cables are routed behind the air shroud clip. NOTE: Route the cable properly to prevent the cable from being pinched or crimped. 2. Lower the air shroud until the blue clip locks in place. Figure 32. Installing the air shroud Next steps Follow the procedure listed in After working inside your...

  • Page 30: Installing The Support Bracket

    Figure 33. Removing the support bracket 2. Remove the support bracket from the chassis. Next steps Replace the support bracket. Installing the support bracket Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the support bracket with the stand off on the chassis. 2.

  • Page 31: Expansion Cards And Expansion Card Risers

    A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/ poweredgemanuals.

  • Page 32: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 35. Expansion card slot connectors 1. Riser 1a or Riser 1a with support for SNAP I/O modules (Slot 1) 2. Riser 2b (Slot 2) The following table describes the expansion card riser configurations: Table 8. Expansion card riser configurations Configurati Expansion PCIe...
  • Page 33 Figure 36. Riser 1a- Slot 1, x16, LP-HL Figure 37. Riser 2b- Slot 2, x16, LP-HL NOTE: The expansion-card slots are not hot-swappable. Installing and removing system components...
  • Page 34 Intel (OCP: 10Gb) Integrated slot Broadcom (OCP: 1Gb) Integrated slot Intel (OCP: 1Gb) Integrated slot Dell External PERC Adapter Dell BOSS M.2 Module Integrated slot Intel (PCIe SSD AIC) Samsung (PCIe SSD AIC) Nvidia (GPU: T4 16 GB) Table 10. Configuration 2: R1a+R2b...
  • Page 35 Intel (OCP: 10Gb) Integrated slot Broadcom (OCP: 1Gb) Integrated slot Intel (OCP: 1Gb) Integrated slot Dell External PERC Adapter Dell BOSS M.2 Module Integrated slot Intel (PCIe SSD AIC) Samsung (PCIe SSD AIC) Nvidia (GPU: T4 16 GB) Table 11. Configuration 3: R1b...

  • Page 36: Removing The Expansion Card Riser 1

    Table 11. Configuration 3: R1b (continued) Card type Slot priority Maximum number of cards Dell BOSS M.2 Module Integrated slot Table 12. Configuration 4: R1b+R2b Card type Slot priority Maximum number of cards Broadcom (NIC: 25G) Broadcom (NIC: 10G) Intel (NIC: 10G)

  • Page 37: Installing The Expansion Card Riser 1

    4. If applicable disconnect the cables. NOTE: The procedure to remove a riser 1a or 1b is similar. Steps 1. Using a Phillips #1 screwdriver, remove the screws that secure the expansion card riser 1. 2. Holding the blue touch point and handle, lift the expansion card riser from the riser connector on the system board. Figure 38.

  • Page 38: Removing The Expansion Card Riser 2

    3. Using a Phillips #1 screwdriver, tighten the screws that secure the expansion card riser 1 on to the system board. Figure 39. Installing the expansion card riser 1 Next steps Follow the procedure listed in After working inside your system.

  • Page 39: Installing The Expansion Card Riser 2

    Figure 40. Removing the expansion card riser 2 Next steps Replace the expansion card riser Installing the expansion card riser 2 Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 40: Removing An Expansion Cards

    Figure 41. Installing the expansion card riser 2 Next steps Install the expansion card riser 2. Follow the procedure listed in After working inside your system. Removing an expansion cards Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
  • Page 41 Figure 42. Removing an expansion card from riser 1 Figure 43. Removing an expansion card from riser 2 Installing and removing system components...
  • Page 42 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 43: Installing An Expansion Card

    Figure 45. Installing the expansion card filler bracket in riser 2 Next steps Replace the expansion card. Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board.
  • Page 44 Figure 46. Removing the expansion card filler bracket for riser 1 Figure 47. Removing the expansion card filler bracket for riser 2 2. Holding the card by its edges, align the card with the slot on the riser. 3. Insert the card firmly until it is fully seated in the slot. 4.
  • Page 45 Figure 48. Installing an expansion card in riser 1 Figure 49. Installing an expansion card in riser 2 Installing and removing system components...

  • Page 46: Removing The Riser Card

    Next steps Install the expansion card riser. 2. Follow the procedure listed in after working inside your system. Removing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 47: Installing The Riser Card

    Figure 51. Removing the riser card from riser 2 Next steps Replace the riser card. Installing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1.
  • Page 48 Figure 52. Installing the riser card in riser 1 Figure 53. Installing the riser card in riser 2 Next steps 1. If applicable, connect the cable to the riser card. 2. If removed, install the expansion card. Install the expansion card riser.

  • Page 49: Lom Riser Card

    LOM riser card Removing the LOM Prerequisites NOTE: Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 50: Installing The Lom

    Installing the LOM Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 51: M.2 Ssd Module

    M.2 SSD module Removing the M.2 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Steps 1. Using a Phillips #2 screwdriver, remove the screw that secures the riser to the chassis. 2.

  • Page 52: Removing The M.2 Ssd Module

    Steps 1. Connect the SATA cable to the M.2 riser. 2. Align the M.2 riser with the stand off on the system board and insert it firmly until the riser is fully seated in the slot. 3. Using a Phillips #2 screwdriver, tighten the screw that secures the riser to the chassis. Figure 57.

  • Page 53: Installing The M.2 Ssd Module

    Figure 58. Removing the M.2 SSD module from the M.2 riser Next steps Replace the M.2 SSD module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 54: Linking Board And Pcie Cable

    Figure 59. Installing the M.2 SSD module on the M.2 riser 3. Using a Phillips #1 screwdriver, tighten the M.2 SSD module on the M.2 riser with the screw. Next steps Install the M.2 riser. 2. Follow the procedure listed in After working inside your system.

  • Page 55: Installing The Linking Board And Pcie Cable

    Figure 60. Removing the linking board and PCIe cable 4. To disengage the linking board connector, lift and push the MB cable towards the front of the sled. 5. Remove the MB cable from the sled. Next steps Replace the linking board and PCIe cable.

  • Page 56: System Memory

    Figure 61. Installing the linking board and PCIe cable 4. If applicable, connect the M.2 riser data cable to the M.2 riser. Next steps Install the expansion card riser Install the support bracket. Install the air shroud. 4. Follow the procedure listed in After working inside your system.

  • Page 57: General Memory Module Installation Guidelines

    Figure 62. Memory socket location Table 14. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed DIMMs per Channel (DPC) RDIMM 8 GB DDR4 (1.2V), 3200 MT/s 3200 MT/s 16 GB / 32 GB / 64 GB DDR4 (1.2V), 3200 MT/s 3200 MT/s LRDIMM...

  • Page 58: Removing A Memory Module

    Table 15. Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer (Independent A{1}, A{2}, A{3}, A{4}, A{5}, A{6}, 1, 2, 3, 4 DIMMs are channel) population order A{7}, A{8} allowed. Dual processor (Start with Optimizer (Independent A{1}, B{1}, A{2}, B{2}, A{3}, B{3}, 1, 2, 3, 4, 5, 6, 7, 8 DIMMs processor1.

  • Page 59: Installing A Memory Module

    Figure 63. Removing a memory module Next steps Replace the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory sockets.

  • Page 60: Processor And Heat Sink Module

    3. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed.
  • Page 61 2. Set the Anti-Tilt wires to the unlocked position (inward position). Figure 65. Loosening the screws and set the Anti-Tilt wires to the unlocked position 3. Lift the processor and heat sink module (PHM) from the system and set the PHM aside with the processor side facing up. Figure 66.

  • Page 62: Removing The Processor From The Processor And Heat Sink Module

    Removing the processor from the processor and heat sink module Prerequisites WARNING: Remove the processor from the processor and heat sink module (PHM) only if you are replacing the processor or heat sink. 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 63 Figure 68. Aligning pin 1 marks of processor with tray NOTE: Ensure that to return the TIM break lever back to its original position. 4. Using your thumb and index finger, first hold the retaining clip release tab at the pin 1 connector, pull out the tip of the retaining clip release tab, and then lift the retaining clip partially from the heat sink.

  • Page 64: Installing The Processor Into A Processor And Heat Sink Module

    Installing the processor into a processor and heat sink module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor.
  • Page 65 Figure 71. Press the retaining clip on the four sides 4. If you are using an existing heat sink, remove the thermal grease on the heat sink by using a clean lint-free cloth. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink.
  • Page 66 Figure 73. Remove the Thermal Interface Material (TIM) protective film 7. Place the heat sink on the processor and press the heat sink until the retaining clip locks onto the heat sink at all the four corners. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the retaining clip before placing the heat sink onto the processor retaining clip.

  • Page 67: Installing The Processor And Heat Sink Module

    Figure 74. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.
  • Page 68 Figure 75. Installing the processor and heat sink (PHM) 3. Set the Anti-Tilt wires to the locked position (outward position), and then using the Torx #T30 screwdriver, tighten the screws (8 in-lbf) on the heat sink in the order below: a.

  • Page 69: Optional Ocp Card

    Figure 76. Set the Anti-Tilt wires to the locked position and tightening the screws Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Optional OCP card Removing the OCP filler Prerequisites 1. Follow the safety guidelines listed in Safety instructions.

  • Page 70: Installing An Ocp Card

    Figure 77. Removing the OCP card filler Next steps Install the OCP card. Install the expansion card riser Install the expansion card riser Installing an OCP card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 71: Removing An Ocp Card

    Figure 78. Installing an OCP card Next steps Install the expansion card riser Install the expansion card riser 3. Follow the procedure listed in After working inside your system. Removing an OCP card Prerequisites 1. Follow the safety guidelines listed in Safety instructions.

  • Page 72: Installing The Ocp Card Filler

    Figure 79. Removing an OCP card 3. Press down the OCP card retention latch to lock it. Next steps Install the OCP filler. Install the expansion card riser Install the expansion card riser Installing the OCP card filler Prerequisites 1. Follow the safety guidelines listed in Safety instructions.

  • Page 73: System Battery

    Figure 80. Installing the OCP card filler Next steps Install the expansion card riser Install the expansion card riser System battery Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
  • Page 74 NOTE: Ensure that the + side of the battery is facing the battery holder clip. Figure 81. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2.

  • Page 75: System Board

    Next steps 1. If applicable, Install the expansion card riser 1 and connect the cables to the expansion card. 2. Follow the procedure listed in the After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a.
  • Page 76 Figure 83. System board screws 3. To disengage the ports from the slots on the chassis, slide the system board toward the front of the chassis. 4. Incline the system board at an angle and lift the system board out of the chassis. NOTE: The numbers on the image do not depict the exact steps.

  • Page 77: Installing The System Board

    Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 78 Upgrading the Trusted Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals 5. Follow the procedure listed in After working inside your system.

  • Page 79: Trusted Platform Module

    NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data. ● To restore the system configuration data, press Y ● To use the default configuration settings, press N NOTE: After the restore process is complete, system reboots. Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System Setup.

  • Page 80: Initializing Tpm For Users

    Installing the TPM Steps 1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector. 2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board. 3.

  • Page 81: Chapter 5: Upgrade Kits

    Upgrade Kits The table lists the available After Point Of Sale [APOS] kits. Table 16. Upgrade kits Kits Related links to service instructions Processors Installing the processor Risers Memory modules Installing the memory module Hard drives Hard drives SAS/SATA SSD Hard drives NVMe SSD BOSS M.2 Installing the M.2 SSD module...

  • Page 82: Chapter 6: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.

  • Page 83: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 84: Chapter 7: System Diagnostics And Indicator Codes

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 85 System diagnostic controls Table 18. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 86: Chapter 8: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 87: Quick Resource Locator For Poweredge C6520 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 88: Chapter 9: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 89 Table 19. Additional documentation resources for your system (continued) Task Document Location Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals > and troubleshooting OpenManage, see the OpenManage Server Administrator Dell OpenManage Server Administrator User’s...

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