Page 1
Dishwasher SN23EW14AE Information for Use Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents Safety .......... 4 Folding prongs ....... 23 General information...... 4 Knife shelf........ 23 Intended use........ 4 Basket heights........ 23 Restriction on user group.... 4 Before using for the first time .. 24 Safe installation ........ 4 Performing the initial configura- Safe use ........... 6 tion.......... 24 Damaged appliance ...... 8 Risk to children ........ 8...
Page 3
Customer Service...... 58 Interrupting programme .... 33 Product number (E-Nr.), produc- Terminate programme.... 34 tion number (FD) and consecut- Switching off appliance .... 34 ive numbering (Z-Nr.) ..... 59 Basic settings........ 35 AQUA-STOP guarantee .... 59 Overview of basic settings ..... 35 Technical specifications.... 59 Changing basic settings.... 37 Information regarding Free and Open Source Software .... 60...
en Safety Safety Observe the following safety instructions. General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. Intended use Only use this appliance: ¡...
Page 5
Safety en WARNING ‒ Risk of electric shock! ¡ Incorrect installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Always use the supplied power cable for the new appliance. ▶ Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
en Safety ¡ Contact between the appliance and installation lines may lead to a defect in these lines, e.g. gas pipes and power lines. Gas from a corroded gas pipe can ignite. A damaged power line can cause a short circuit. ▶...
Page 7
Safety en WARNING ‒ Risk of injury! ¡ Leaving the appliance door open may result in injury. ▶ Only open the appliance door to load or unload tableware in order to prevent accidents, e.g. through tripping. ▶ Do not sit or stand on the appliance door when open. ¡...
en Safety Damaged appliance WARNING ‒ Risk of electric shock! ¡ If the appliance or the power cord is damaged, this is danger- ous. ▶ Never operate a damaged appliance. ▶ Never operate an appliance with a cracked or fractured sur- face. ▶ Never pull on the power cord to unplug the appliance. Al- ways unplug the appliance at the mains.
Page 9
Safety en WARNING ‒ Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk. ▶ With redundant appliances, unplug the power cord. Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close.
en Preventing material damage pipes supplied for the drinking Preventing material damage Preventing material dam- water and waste water connec- tions are not affected here. ¡ Modified or damaged water hoses may result in material damage and Preventing material damage Safe installation damage to the appliance.
Environmental protection and saving energy en ¡ Unsuitable cleaning agents may If you do not have much tableware to damage the appliance. wash, use the additional Half Load Do not use a steam cleaner. function. ▶ So as not to scratch the finish ▶...
en Installation and connection installing it under a continuous work- Installation and connection Installation and connec- top that is securely connected to ad- jacent cabinets. tion "Follow the safety instructions." To ensure proper operation, connect Installation and connection → Page 4 the appliance to the power and water "Follow the instructions for elec- supply correctly.
Installation and connection en Drinking water connection Connect your appliance to a drinking water connection. Installing the drinking water connection Note ¡ If you are replacing the appliance, you must use a new water supply hose. Consult the installation instructions supplied for the steps required here.
en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here. Rating plate Rating plate with "E number and FD number" → Page 59.
Familiarising yourself with your appliance en "Detergent" → Page 28 is added to the detergent Detergent dispenser dispenser. "Bottom basket" → Page 22 Bottom basket Dispenser for special salt Add special salt to the dispenser for special salt. → "Water softening system", Page 24 Lower spray arm The lower spray arm washes the tableware in the bot- tom basket.
Page 16
en Familiarising yourself with your appliance 3 4 5 6 "Switching on the appliance" → Page 32 ON/OFF button and reset button "Switching off the appliance" → Page 34 "Terminating the programme" → Page 34 "Programmes" → Page 18 Programme buttons Display The display shows information about the remain- ing running time or the basic settings.
Page 17
Familiarising yourself with your appliance en Door handle Open the appliance door. Depending on the appliance specifications...
en Programmes Programmes Programmes You can find an overview of the pro- runtime will change if the rinse aid Programmes grammes that can be selected here. system is switched off or rinse aid Different programmes, which can be needs to be added. found on the control panel of your The consumption values can be appliance, are available depending...
en Additional functions Tip: You can use the Home Connect Additional func- app to download additional pro- tion grammes and save them to the gramme and at any button. time when the pro- gramme is running. Save Favourite on the appliance. ¡ Energy and water con- Press ...
Features en Press in the levers on the right and Features Features left on the outside of the basket. You can find an overview of the pos- Features sible features of your appliance and how to use them here. These features depend on the model of your appliance.
en Features Bottom basket Cutlery basket Arrange pans and plates in the bot- Arrange cutlery in the cutlery basket, tom basket. always without sorting it and with the sharp points downwards. Cutlery basket Large plates up to a diameter of Etagere 31 cm can be arranged in the bottom basket as shown.
Features en Push the lever forwards and fold Folding prongs down the prongs . Use the folding prongs to position tableware securely, e.g. plates. To use the prongs again, fold them back up. a The prongs audibly click into posi- You can fold the prongs down to po- tion.
en Before using for the first time Level Top basket Bottom basket 3 max. ø 27 cm 25 cm "Set the amount of rinse aid to be Before using for the first time Before using for the dispensed." → Page 27 first time "Add detergent"...
Water softening system en Water hardness °E Hardness range mmol/l Setting value 16 - 20 Medium 2.2 - 2.9 21 - 26 Hard 3.0 - 3.7 27 - 38 Hard 3.8 - 5.4 39 - 62 Hard 5.5 - 8.9 Note: Set the water hardness determ- gramme starts.
en Water softening system Note: Only use special salt for ¡ The water hardness is 0 - 8 °E. dishwashers. You do not need to use special Do not use salt tablets. salt. Do not use table salt. Press . Add the special salt to the dis- To open the basic settings, press penser.
Rinse aid system en The consumption values specified Add rinse aid up to the max mark. are laboratory measurements determ- ined in accordance with the currently applicable standard and using the Eco 50° programme and the factory value of the water hardness is set to 16 - 20°E.
en Detergent To save the settings, press starch and remove protein. Oxygen- for 3 seconds. based bleaching agents are generally used to remove coloured marks, e.g. tea or ketchup. Switching the rinse aid sys- tem off Note: Follow the manufacturer's in- structions for each detergent. If you find the rinse aid refill indicator Detergent Description...
Detergent en Separate detergents Unsuitable detergents Separate detergents are products Do not use detergent which could that do not contain components other cause damage to the appliance or than detergent, e.g. powder deter- present a risk to health. gent or liquid detergent. With powder and liquid detergent the Detergent Description...
en Tableware ¡ The function of rinse aid is limited Close the lid of the detergent dis- with combined detergents. You will penser. generally get better results using rinse aid. ¡ Use tablets with a special drying performance. Adding detergent To open the detergent dispenser, press the locking latch.
Tableware en Damage to glass and table- Cause Recommendation ware The water temperat- Select a programme ure of the programme with lower temperat- Only put glasses and china in the is too high. ures. dishwasher if it is marked as dish- After the programme washer-safe by the manufacturer.
en Basic operation To save resources, do not pre- Removing tableware rinse tableware under running wa- ter. WARNING Observe the following when arran- Risk of injury! ging tableware: Hot tableware can cause burns to the – Put heavily soiled tableware in skin.
Basic operation en Setting a programme Starting the programme To adjust the wash cycle to the soil- Press ▶ ing level of the tableware, select a a The programme has ended when suitable programme. the display shows "0h:00m". Press the right programme button. ▶...
en Basic operation few minutes and then close it. This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open. Press . a The programme is saved and the appliance switches off. Press to resume the pro- gramme.
Basic settings en Basic settings Basic settings You can configure the basic settings for your appliance to meet your needs. Basic settings Overview of basic settings The basic settings depend on the features of your appliance. Basic setting Display text Selection Description Water hardness H00 - H07...
Page 36
en Basic settings Basic setting Display text Selection Description autoOpen Dry o00 - o02 Activate or deactivate automatic opening of the appliance door during the drying phase. If the function has been activated, the running time may increase. The following settings are possible: ¡...
Home Connect en ¡ Please also follow the instructions Changing basic settings in the Home Connect app. Press . Note: Please note the safety precau- To open the basic settings, press tions in this instruction manual and for 3 seconds. make sure that they are also ob- a The display shows Hxx.
en Home Connect With the help of the Home Connect Press . ▶ app scan the QR code. If you open the appliance door, the function is automatically deactiv- ated. button lights up. Tip: To deactivate the function, press . Remote Diagnostics Follow the instructions in the Customer Service can use Remote Home Connect app.
Home Connect functions can only be proved Dishwasher Care and Ma- utilised with the Home Connect app. chine Cleaner for Dishwashers online Information on data protection can be at https://www.siemens-home.bsh- retrieved in the Home Connect app. group.com/store or from customer service. Cleaning and servicing...
Page 40
Tip: You can get our tested and ap- Machine Care is a programme which proved Dishwasher Care and Ma- removes various deposits in one chine Cleaner for Dishwashers online washing cycle. Cleaning takes place at https://www.siemens-home.bsh- in two phases: group.com/store or from customer service. Phase Removal of...
Cleaning and servicing en Pull down the micro filter to re- Filter system move. The filter system removes coarse soiling from the dishwashing cycle. Press the locking catches gether and lift the coarse filter out . Micro filter Fine filter Coarse filter Cleaning filters Soiling in the dishwashing water may...
en Cleaning and servicing Insert the filter system into the ap- Pull up the lower spray arm to re- pliance and turn the coarse filter move. clockwise. Make sure that the arrow mark- ‒ ings match up. Check the outlet nozzles on the spray arms for blockages under running water and remove any for- eign bodies.
Troubleshooting en Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
en Troubleshooting Fault Cause Troubleshooting Appliance door opens too Door is not correctly adjus- Adjust the appliance door as de- ▶ wide at the end of the pro- ted. scribed in the installation instruc- gramme. tions. The door gap must be at least 70 mm - 100 mm.
Page 45
Troubleshooting en Fault Cause Troubleshooting E:32-00 will light up altern- Remove the filter from the supply ately or indicator for water hose supply lights up. Clean the filter. Re-insert the filter in the supply hose. Screw the water connection back Check the water connection for leaks.
en Troubleshooting Fault Cause Troubleshooting E:90-01 will light up altern- Mains voltage is too low. This is not a fault on the appliance. ately. Contact an electrician. Have the mains voltage and elec- trical installation checked by an electrician. E:92-40 will light up altern- Filters are soiled or blocked.
Page 47
Troubleshooting en Fault Cause Troubleshooting Tableware is not dry. Water collects in recesses of Position tableware at an angle ▶ the tableware or cutlery. where possible. The combined detergent Use rinse aid to improve drying per- used has a poor drying per- formance.
Page 48
en Troubleshooting Fault Cause Troubleshooting Appliance interior still wet Not a fault. The condensa- No action required. after wash cycle. tion drying principle causes water droplets in the tub – they are indeed desirable here. The moisture in the air condenses on the inside walls, runs off and is pumped out.
Page 49
Troubleshooting en Fault Cause Troubleshooting Detergent residue in the ap- Lid of the detergent dis- Arrange tableware in the top basket pliance penser is blocked by items tableware so the tab collecting tray of tableware parts and will is not obstructed by tableware. → "Arrange tableware", Page 31 not open.
Page 50
en Troubleshooting Fault Cause Troubleshooting Stubborn white coatings are Detergent substances are Change your "detergent" ▶ → Page 28. present on tableware, inside deposited there. These coat- the appliance or the door. ings cannot generally be re- Clean the appliance mechanically. ▶ moved with chemicals. The hardness range is set in- Set the Water softening system to ▶...
Page 51
Troubleshooting en Fault Cause Troubleshooting Coloured coatings (blue, yel- may not always be possible to com- low, brown) that are difficult pletely remove deposits but they or impossible to remove are are harmless to health. present inside the appliance or on stainless steel table- ware.
Page 52
en Troubleshooting Fault Cause Troubleshooting Removable streaks are Tableware has been pre- Only remove large remnants of food ▶ present on glasses, glass- cleaned too intensely. The and do not prerinse tableware. ware with a metallic appear- sensors chose a weaker pro- ance and cutlery.
Troubleshooting en Fault Cause Troubleshooting Excessive formation of foam Detergent or appliance care Change the brand of detergent. ▶ occurs. product used causes excess- ive foaming. Home Connect problem Fault Cause Troubleshooting Connection to home net- WLAN on router is not act- Check the wireless network con- ▶...
en Troubleshooting Malfunctions Fault Cause Troubleshooting Clean the "Filters" → Page 41. Water is left in the appliance Filter system or area under at the end of the pro- the filters is blocked. Clean the "Wastewater pump" gramme. → Page 57. Programme has not yet Wait until the programme ends or ▶...
Troubleshooting en Fault Cause Troubleshooting All LEDs lit up or flashing. Electronics have detected a Press the main switch button for ap- fault. prox. 4 seconds. → "Controls", Page 15 The appliance is reset and restar- ted. If the problem occurs again: Switch off the appliance. ‒...
Page 56
en Troubleshooting Fault Cause Troubleshooting Knocking or rattling noise. With a small load the water Distribute the tableware evenly. ▶ jets directly strike against Load the appliance with more table- ▶ the tub. ware. Light items of tableware Position light items of tableware se- ▶...
Transportation, storage and disposal en Insert the pump cover and press Clean wastewater pump down . Large remnants of food or foreign bodies can block the waste water pump. As soon as the rinsing water no longer drains properly, the waste water pump must be cleaned.
en Customer Service Unplug the appliance from the Transporting the appliance mains. To avoid damage to the appliance, Cut through the power cord. empty it before transporting. Dispose of the appliance in an en- Note: Always transport the dish- vironmentally friendly manner. washer upright to prevent residual Information about current disposal water getting into the machine's con-...
Technical specifications en The contact details for Customer Ser- defective supply lines or fittings up vice can be found in the enclosed to the Aqua-Stop connection on Customer Service directory or on our the tap. website. ¡ If your appliance is fitted with Aqua-Stop, you can in principle Product number (E-Nr.), pro- leave your appliance unattended...
BSH Hausger- requirements. äte GmbH, Carl-Wery-Str. 34, 81739 A detailed Declaration of Conformity Munich, Germany. can be found online at siemens- The source code will be made avail- home.bsh-group.com/uk/ among the able to you on request. additional documents on the product Please send your request to oss- page for your appliance.
Page 61
Declaration of Conformity en 5 GHz WLAN (Wi-Fi): For indoor use only.
Page 64
Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001460123* 9001460123 (020411) 650 V1...