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Dell Latitude 7210 2-in-1 Service Manual
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Dell Latitude 7210 2-in-1 Service Manual

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Dell Latitude 7210 2-in-1
Service Manual
Regulatory Model: T04J
Regulatory Type: T04J002
January 2023
Rev. A03

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Summary of Contents for Dell Latitude 7210 2-in-1

  • Page 1 Dell Latitude 7210 2-in-1 Service Manual Regulatory Model: T04J Regulatory Type: T04J002 January 2023 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before Working Inside Your Tablet..........................7 Safety precautions.................................7 Electrostatic discharge—ESD protection....................... 8 ESD field service kit ..............................9 After working inside your computer..........................9 Switch off the battery power........................... 10 Chapter 2: Disassembly and reassembly..................
  • Page 4 Removing the rear camera............................52 Installing rear camera..............................54 Smart Card Cage................................55 Removing the smart card cage..........................55 Installing the smart card cage..........................57 Docking board connector..............................59 Removing the docking connector........................... 59 Installing the docking board............................61 Power Button Board.................................63 Removing the power-button board.........................63 Installing the power-button board...........................65 System Board..................................
  • Page 5 Battery Charge and Status LED ..........................104 Kickstand open status behavior...........................105 Updating the BIOS using the USB drive in Windows....................105 Updating the BIOS in Windows............................105 Backup media and recovery options........................... 106 WiFi power cycle................................106 Flea power release................................106 Chapter 5: Getting help......................107 Contacting Dell................................. 107 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Before Working Inside Your Tablet

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Switch Off The Battery Power

    2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5.

  • Page 11: Chapter 2: Disassembly And Reassembly

    The procedures in this document may require the following tools: ● Phillips screwdriver ○ #0 Phillips head screwdriver ○ #1 Phillips head screwdriver ● Plastic scribe (recommended for field technician) Screw list Table 1. Latitude 7210 2-in-1 Screw size list Component M2x 1.1+1.7 M2X4 M1.6x3 M2X2.5 M1.6x3...

  • Page 12: Subscriber Identity Module (Sim) Card

    Table 1. Latitude 7210 2-in-1 Screw size list (continued) Component M2x 1.1+1.7 M2X4 M1.6x3 M2X2.5 M1.6x3 M2X2 M2X3.5 WLAN card Smart card cage SSD card Docking bracket Kickstand Camera module 2 (front) 1(rear) Antenna module System board Subscriber Identity Module (SIM) card...

  • Page 13: Installing The Sim Card Tray

    Installing the SIM card tray Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Place the SIM card into the SIM card tray with the metallic contact facing up. 4.

  • Page 14: Micro Secure Digital (Sd) Card

    Next steps 1. Follow the procedure in after working inside your computer. Micro Secure Digital (SD) Card Removing the microSD card Steps 1. Follow the procedure in Before working inside your computer. 2. Press the microSD card to eject it from the slot [1]. 3.

  • Page 15: Installing The Microsd Card

    Installing the microSD card Steps 1. Press the dummy microSD card filler to eject it out. 2. Remove the dummy microSD card filler from the computer. 3. Align the microSD card in the slot on the computer. 4. Slide the microSD card into the slot until it clicks into place. Disassembly and reassembly...

  • Page 16: Display Panel Assembly

    ● Security configuration with captive screws. Latitude 7210 2-in-1 has the kickstand power on feature. When the kickstand is deployed, the tablet will power on. If the tablet is powered on with the kickstand deployed, press and hold the power button to turn off the tablet, and then begin the tablet disassembly.
  • Page 17 4. Remove the six screws (non-security configuration) and loosen the six captive screws (security configuration) securing the display assembly of Latitude 7210 2-in-1 to the system chassis. Disassembly and reassembly...
  • Page 18 5. Using a plastic scribe, push the two release holes next to the hinges to loosen the display assembly from the display back cover. Disassembly and reassembly...
  • Page 19 6. Close the display back cover. 7. Flip the system over so the display assembly is facing upwards. Disassembly and reassembly...
  • Page 20 8. Insert the plastic scribe into the gap created in step #1 and with a suction cup (optional), pry open the display assembly from the bottom-left corner of the front side of the system. Work your way around the right side of the display assembly. 9.
  • Page 21 10. Slide the battery power switch on the system board to OFF. 11. Remove the two M2x2.5 screws [1] securing the display cable bracket [2] to the system board and remove the display cable bracket. Disassembly and reassembly...
  • Page 22 12. Disconnect the display cable [3] from the system board and remove the display panel assembly from the system. Disassembly and reassembly...

  • Page 23: Installing The Display Panel Assembly

    Installing the display panel assembly Steps 1. Connect the display cable to the connector on the system board. 2. Replace the two M2x2.5 screws [3] securing the display cable bracket to the system board and replace the display cable bracket [2]. 3.
  • Page 24 4. Continue to work around the left side and the top side of the display assembly. 5. Flip over the computer, and then place the computer on a flat surface. Disassembly and reassembly...
  • Page 25 6. Open the kickstand. 7. Replace the six screws (non-security configuration) and tighten the six captive screws (security configuration) securing the display assembly of Latitude 7210 2-in-1 to the system chassis. Disassembly and reassembly...
  • Page 26 8. Close the kickstand. Disassembly and reassembly...

  • Page 27: Solid-State Drive

    9. Install the: SIM card tray microSD card 10. Follow the procedure in After working inside your tablet. Solid-state drive Removing the solid-state drive Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly 3.
  • Page 28 b. Lift the SSD bracket away from the solid-state drive [2]. 4. Slide and remove the solid-state drive off the system board. Disassembly and reassembly...

  • Page 29: Installing The Solid-State Drive

    Installing the solid-state drive Steps 1. Slide the solid-state drive firmly into the slot on the system board at an angle and gently press the solid-state drive down until it snaps into position. Disassembly and reassembly...
  • Page 30 2. Place the bracket on the solid-state drive [1]. NOTE: Align the shield carefully to avoid damage to the clip heads. Disassembly and reassembly...

  • Page 31: Wlan Card

    3. Replace the M2x2.5 screws that secures the bracket to the solid-state drive. 4. Install the: display panel assembly microSD card SIM card tray 5. Follow the procedure in After working inside your tablet. WLAN card Removing the WLAN card Steps 1.

  • Page 32: Installing The Wlan Card

    6. Slide and remove the WLAN card from the WLAN card slot [4]. Installing the WLAN card Steps 1. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot [1].

  • Page 33: Wwan Card

    4. Replace the M2x3.5 that secures the WLAN bracket to the WLAN card. 5. Install the: microSD card SIM card tray display panel assembly 6. Follow the procedure in After working inside your tablet. WWAN card Removing the WWAN card Steps 1.

  • Page 34: Installing The Wwan Card

    Installing the WWAN card Steps 1. Align the notch on the WWAN card with the tab on the WWAN-card slot and insert the WWAN card at an angle into the WWAN-card slot [1]. 2. Connect the antenna cables to the WWAN card. [2] 3.

  • Page 35: Battery

    5. Install the: microSD card SIM card tray display panel assembly 6. Follow the procedure in After working inside your tablet. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.

  • Page 36: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 37: Installing The Battery

    Installing the battery Steps 1. Align the screw holes on the battery with the screw holes on the computer [1]. 2. Replace the M2x4 screws that secure the battery to the computer [2]. Disassembly and reassembly...
  • Page 38 3. Connect the battery cable to connector on the system board [1]. 4. Adhere the tape on the battery connector[2]. Disassembly and reassembly...

  • Page 39: Heat Sink

    5. Install the: Display panel assembly microSD card SIM card tray 6. Follow the procedure in After working inside your tablet. Heat sink Removing the heat-sink assembly Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly...
  • Page 40 4. Peel the adhesive the tape from the heat-sink assembly [1]. 5. Unroute the WLAN antenna cables from the routing guides on the heat sink [2]. 6. Open the latch and disconnect the heat-sink fan cable from the connector on the system board [3]. Disassembly and reassembly...
  • Page 41 7. To remove the heat-sink assembly: a. Remove the M2x2.5 screws that secure the heat-sink fan to the system board [1]. c. In sequential order (as indicated on the heat sink), loosen the captive screws that secure the heat sink to the system board [2].

  • Page 42: Installing The Heat-Sink Assembly

    Installing the heat-sink assembly Steps 1. To install the heat sink assembly: a. Place the heat sink on the system board [1]. b. Align the screw holes on the heat sink with the screw holes on the system board. c. In sequential order (indicated on the heat sink), tighten the captive screws that secure the heat sink to the system board [2].
  • Page 43 f. Adhere the adhesive tape to the heat-sink assembly [1]. g. Slide the heat-sink fan cable into the connector on the system board and close the latch to secure the cable [2]. h. Route the WLAN antenna cables through the routing guides on the system board [3]. Disassembly and reassembly...
  • Page 44 Place the left heat-sink shield [1] and right heat-sink shield [2] on the heat sink. 2. Install the: Disassembly and reassembly...

  • Page 45: Speakers

    display panel assembly microSD card SIM card tray Speakers Removing the speakers Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly 3. To remove the speakers: a. Disconnect the speaker cable from the connector on the system board [1]. b.
  • Page 46 d. Lift the speakers off the computer. Disassembly and reassembly...

  • Page 47: Installing Speakers

    Installing speakers Steps 1. Using the alignment posts, align and place the speakers on the computer. 2. Route the speaker cable through the routing guides on the computer. Disassembly and reassembly...
  • Page 48 3. Connect the speaker cable to connector on the system board. 4. Adhere the tapes that secure the speaker cable to the computer. Disassembly and reassembly...

  • Page 49: Front Facing Camera

    5. Install the: display panel assembly microSD card SIM card tray 6. Follow the procedure in After working inside your tablet. Front facing camera Removing the front-facing camera Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly...

  • Page 50: Installing The Front-Facing Camera

    Installing the front-facing camera Steps 1. Align and place the front-camera module into the slot on the computer. 2. Replace the M1.6x3 screws to secure the front-camera module to the computer. 3. Connect the front-camera cable to the connector on the system board. Disassembly and reassembly...
  • Page 51 4. Place the shielding cover to secure the front-camera module. NOTE: Handle the covering shield with care else it may break. Disassembly and reassembly...

  • Page 52: Rear Facing Camera

    5. Install the: display panel assembly microSD card SIM card tray 6. Follow the procedure in After working inside your tablet. Rear facing camera Removing the rear camera Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: MicroSD card SIM card tray display panel assembly...
  • Page 53 b. Disconnect the rear-camera cable from the system board [1]. c. Remove the M1.6x3 screw securing the rear-camera module to the computer [2]. d. Lift the camera module from the computer [3]. Disassembly and reassembly...

  • Page 54: Installing Rear Camera

    Installing rear camera Steps 1. To install the rear camera: a. Align and place the rear-camera module into the slot on the computer [1]. b. Replace the M1.6x3 screw to secure the rear-camera module to the computer [2]. c. Connect the rear-camera cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 55: Smart Card Cage

    2. Place the shielding cover to secure the rear-camera module to the computer. 3. Install the: display panel assembly microSD card SIM card tray 4. Follow the procedure in After working inside your tablet. Smart Card Cage Removing the smart card cage Steps 1.
  • Page 56 3. To remove the smart card cage: a. Disconnect and peel back the Smartcard cage FFC from the daughter board. b. Remove the M2x2 screws from the smart card module [1]. c. Lift the smart card cage from the tablet [2]. Disassembly and reassembly...

  • Page 57: Installing The Smart Card Cage

    Installing the smart card cage Steps 1. Insert the smart cage into the slot on the tablet. 2. Replace the M2 x 2.5 screws [2] to secure the smart card cage to the tablet [1]. 3. Connect the smart cable to the smart card module. Disassembly and reassembly...
  • Page 58 4. Replace the: System board Disassembly and reassembly...

  • Page 59: Docking Board Connector

    WWAN main antenna module Heat sink assembly Rear-facing camera display panel microSD card SIM card tray battery 5. Follow the procedure in After working inside your tablet. Docking board connector Removing the docking connector Steps 1. Follow the procedure in Before working inside your tablet.
  • Page 60 e. Remove the docking connector along with its FPC from the computer. Disassembly and reassembly...

  • Page 61: Installing The Docking Board

    Installing the docking board Steps 1. Align and place the docking board along with the FPC in the slot on the computer. 2. Align the screw holes on the docking-connector bracket with the screw holes on the docking board [1]. 3.
  • Page 62 4. Connect the docking board cable to the connector on the system board [1]. 5. Adhere the docking-board cable to the computer [2]. Disassembly and reassembly...

  • Page 63: Power Button Board

    6. Replace the: display panel assembly microSD card SIM card tray 7. Follow the procedure in After working inside your tablet. Power Button Board Removing the power-button board Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly...
  • Page 64 7. Remove the two M2x3 screws that secure the power-button board to the computer [1]. 8. Using a plastic scribe, pry the power-button sensor at the top edge of the power-button board out of its compartment. 9. Remove the power-button board along with its FPC from the computer [2]. Disassembly and reassembly...

  • Page 65: Installing The Power-Button Board

    Installing the power-button board Steps 1. Align and place the power-button board along with its FPC in the slot on the computer [1]. 2. Replace the two M2x2.5 screws to secure the power-button board to the computer [2]. Disassembly and reassembly...
  • Page 66 3. Adhere the power-button board FPC to the computer [1]. 4. Connect the fingerprint reader FFC to the connector on the power-button board [2]. Disassembly and reassembly...

  • Page 67: System Board

    5. Connect the power-button board FPC to the connector on the system board [1]. 6. Route the WLAN antenna cables through the routing guides on the computer [2]. 7. Replace the: heat-sink assembly display panel assembly SIM card tray microSD card 8.
  • Page 68 a. Push the release latch of on the SIM card cage inward to release dummy SIM card tray. b. Remove the dummy SIM card tray. c. Disconnect the power button daughter board FPC, USB daughter board FPC, USH FFC (that are shipped with a USH module), docking connector FPC, and a speaker cable.
  • Page 69 5. To remove the system board a. Remove the two bracket M2 x3 screws securing the Type-C USB bracket in place. Disassembly and reassembly...
  • Page 70 b. Remove the Type-C USB bracket. c. Remove the single M2 x 3 screw securing the audio jack in place. d. Remove the seven M2 x 2 screws securing the system board in place Disassembly and reassembly...

  • Page 71: Installing System Board

    e. Lift the system board from the tablet [2]. Installing system board Steps 1. Align the system board with the screw holders on the tablet. 2. Tighten the seven M2 x2 screws to secure the system board to the tablet. NOTE: Remember to align the Type-C port and tighten the two screws to secure the port to the system chassis.
  • Page 72 3. Tighten the single M2 x 3 screw securing the audio jack in place and place the USB Type-C bracket. 4. Tighten the two bracket M2 x3 screws securing the Type-C USB bracket in place. Disassembly and reassembly...
  • Page 73 5. Replace the: WWAN main antenna module Disassembly and reassembly...

  • Page 74: I/O Board

    Heat-sink assembly Rear-facing camera display panel microSD card SIM card tray battery 6. Follow the procedure in after working inside your tablet. I/O Board Removing I/O board Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the SD Memory Card and display panel. 3.

  • Page 75: Installing I/O Board

    Figure 3. Peel off the adhesive tape Installing I/O board Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the SD Memory Card and display panel. 3. Fix the adhesive tape and Install the cable with the I/O board to the system board. Disassembly and reassembly...
  • Page 76 Figure 4. Fix the adhesive tape Disassembly and reassembly...

  • Page 77: Wwan Antenna

    Figure 5. Fix the I/O module WWAN Antenna Removing the WWAN antenna module Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly 3. To remove the antenna module: a.
  • Page 78 c. Flip over the WWAN main antenna module to release it from the system board. d. Remove the WWAN main antenna module from the computer. Disassembly and reassembly...

  • Page 79: Installing The Wwan Antenna Module

    Installing the WWAN antenna module Steps 1. Insert the WWAN antenna module into the slot on the computer. 2. Flip over the WWAN main antenna module to fix it to the system board. 3. Tighten the clips on the left and right side of the WWAN main antenna module to secure it to the computer. 4.

  • Page 80: Microphone

    5. Replace the: display panel assembly microSD card SIM card tray 6. Follow the procedure in After working inside your tablet. Microphone Removing the microphone module-A Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly...
  • Page 81 4. Disconnect the microphone module-A cable from the connector on the system board [1]. 5. Using tweezers, grasp the microphone module from the sides and lift to remove it from its compartment [2]. 6. Remove the microphone module-A away from the computer. Disassembly and reassembly...

  • Page 82: Installing The Microphone Module-A

    Installing the microphone module-A Steps 1. Align and place the microphone module-A into the slot on the computer [1]. 2. Connect the microphone module-A cable to the connector on the system board [2]. Disassembly and reassembly...
  • Page 83 3. Align and place the left shielding cover on the computer. Disassembly and reassembly...

  • Page 84: Removing The Microphone Module-B

    4. Install the: display panel assembly SIM card tray microSD card Removing the microphone module-B Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly 3. Disconnect the microphone module-B cable from the connector on the system board [1]. 4.

  • Page 85: Installing The Microphone Module-B

    Installing the microphone module-B Steps 1. Align and place the microphone module-B into the slot on the computer. 2. Connect the microphone module-B cable to the connector on the system board. Disassembly and reassembly...

  • Page 86: Display Cable

    3. Install the: display panel assembly SIM card tray microSD card Display cable Removing display cable Steps 1. Follow the procedure in Before working inside your tablet. 2. Remove the: microSD card SIM card tray display panel assembly 3. Peel back the tape covering the display connector and touch module connector [1]. 4.

  • Page 87: Installing The Display Cable

    Installing the display cable Steps 1. Align and place the display cable on the display panel. 2. Connect and adhere the display cable to the touch module. 3. Adhere back the tape covering the display connector and touch module connector. Disassembly and reassembly...
  • Page 88 4. Install the: display panel assembly microSD card SIM card tray Disassembly and reassembly...

  • Page 89: Chapter 3: System Setup

    1. Press the power button to turn on your tablet. 2. Press and hold the Volume Up button when the Dell logo appears on the screen. 3. When the F12 boot selection menu appears, select BIOS Setup using the Volume Up button.

  • Page 90: System Configuration Screen Options

    Option Description Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating system. The options are: ● Windows Boot Manager By default, the options is checked. Boot List Options Allows you to change the boot list option: ●...

  • Page 91: System Configuration Screen Options

    Option Description Timeout on ● 5 sec Battery ● 10 sec—enabled by default ● 15 sec ● 30 sec ● 1 min ● 5 min ● 15 min ● Never Keyboard The Keyboard Backlight Timeout dims out with AC option. The main keyboard illumination feature is not Backlight affected.
  • Page 92 Option Description NOTE: Both the option is enabled by default. Dell Type-C dock Does not support this configuration configuration Thunderbolt Allows you to configure the Thunderbolt™ adapter security settings within the Operating System. Adapter NOTE: Security Levels are not applicable or enforced in the Pre-boot environment.

  • Page 93: Video Screen Options

    Option Description Unobtrusive Allows you to select the option. When enabled, pressing Fn+F7 turns off all light and sound emissions in Mode the system. To resume normal operation, press Fn+F7 again. This option is disabled by default. Miscellaneous Allows you to enable or disable various on board devices: Devices ●...

  • Page 94: Secure Boot

    Option Description ● Attestation Enable. This option is selected by default. ● PPI Bypass for Disable Commands ● Key Storage Enable. This option is selected by default. ● SHA-256. This option is selected by default. CAUTION: For the TPM upgrade/downgrade process, it is recommended to complete the process in an AC power with AC adapter plugged into the computer.

  • Page 95: Intel Software Guard Extensions

    Intel software Guard Extensions Option Description Intel SGX Enable This option enables or disables to provide a secured environment for running code/storing sensitive information in the context of the main OS. The options are: ● Disabled ● Enabled ● Software Controlled.This option is selected by default. Enclave Memory Allows you to reserve the memory size.

  • Page 96: Post Behavior

    ● Adaptive This option is enabled by default. Configuration ● Standard Fully charges your battery at a standard rate. ● ExpressCharge The battery charges over a shorter period of time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 97: Virtualization Support Options

    Option Description Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1 – F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys.

  • Page 98: Maintenance

    Steps 1. Restart the tabletnotebookdesktop. 2. Go to Dell.com/support. 3. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product.

  • Page 99: Updating Your System Bios Using A Usb Flash Drive

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 100: System And Setup Password

    Figure 6. DOS BIOS Update Screen System and setup password Table 2. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 101: Deleting Or Changing An Existing System Setup Password

    ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not allowed. ● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.

  • Page 102: Chapter 4: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 103: Enhanced Pre-Boot System Assessment - Ediags2.0

    Steps 1. Power on the system. 2. Before the Dell Logo is displayed, immediately press the Volume Up button to get the Boot Menu. 3. Scroll down the Diagnostics and then press the Volume Down button to select. 4. The tablet will begin running the ePSA utility.

  • Page 104: Led Indicators And Characteristics

    Table 3. Diagnostic-light LED codes Diagnostic light codes Problem description Recommended solutions (Amber,White) TPM detection failure Unrecoverable SPI Flash Failure Processor failure Replace the system board. System board: BIOS or ROM (Read-Only Flash latest BIOS version. If problem persists, replace Memory) failure the system board.

  • Page 105: Kickstand Open Status Behavior

    8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 106: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 107: Chapter 5: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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