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Dishwasher
SN25EW38CM
en
User manual
Register your product on My Siemens and discover
exclusive services and offers.
siemens-home.bsh-group.com/welcome
The future moving in.
Siemens Home Appliances

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Summary of Contents for Siemens SN25EW38CM

  • Page 1 Dishwasher SN25EW38CM User manual Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
  • Page 2: Table Of Contents

    Table of contents Safety ..........   4 Cutlery drawer ........ 24 General information...... 4 Etagere ........... 24 Intended use........ 4 Folding prongs ....... 24 Restriction on user group.... 4 glassZone........ 25 Safe installation ........ 4 Basket heights........ 26 Safe use ........... 6 Before using for the first time ..   27 Damaged appliance ...... 7 Performing the initial configura- Risk to children ........ 8...
  • Page 3 Customer Service......   62 Interrupting programme .... 36 Product number (E-Nr.), produc- Terminate programme.... 37 tion number (FD) and consecut- Switching off appliance .... 37 ive numbering (Z-Nr.) ..... 62 Basic settings........    38 AQUA-STOP guarantee .... 62 Overview of basic settings ..... 38 Technical specifications....   62 Changing basic settings.... 40 Information regarding Free and Open Source Software .... 63...
  • Page 4: Safety

    en Safety Safety Observe the following safety instructions. General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. Intended use Only use this appliance: ¡...
  • Page 5 Safety en WARNING ‒ Risk of electric shock! ¡ Incorrect installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Always use the supplied power cable for the new appliance. ▶ Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
  • Page 6: Safe Use

    en Safety Safe use WARNING ‒ Risk of serious harm to health! Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health. ▶ Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products.
  • Page 7: Damaged Appliance

    Safety en WARNING ‒ Risk of tipping! Overfilling the Baskets may cause the appliance to tip up. ▶ Never overfill the Baskets with free-standing appliances. WARNING ‒ Risk of electric shock! ¡ An ingress of moisture can cause an electric shock. ▶ Only use the appliance in enclosed spaces. ▶...
  • Page 8: Risk To Children

    en Safety ¡ Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff. ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced with a special connection cable, which is available from the manufacturer or his Customer Service.
  • Page 9 Safety en WARNING ‒ Risk of chemical burns! Rinse aid and detergent may cause chemical burns to the mouth, throat and eyes. ▶ Keep children away from detergent and rinse aid products. ▶ Keep children away from the appliance when open. The wa- ter in the interior of the dishwasher is not drinking water.
  • Page 10: Preventing Material Damage

    en Preventing material damage Only use the water hoses sup- ▶ Preventing material damage Preventing material dam- plied with the appliance or genu- ine spare hoses. Never re-use water hoses that ▶ have been used before. Preventing material damage Safe installation ¡...
  • Page 11: Environmental Protection And Saving Energy

    Environmental protection and saving energy en So as not to scratch the finish Change the sensor setting to the de- ▶ on the appliance, do not use fault. sponges with a rough surface or Consumption is reduced. abrasive cleaning agents. → "Sensors", Page 11 To prevent corrosion, do not use ▶...
  • Page 12: Autoopen Dry

    en Installation and connection Sensor setting Description Installation and connection Installation and connec- SE:01 Adjusts the programme tion strength for effective re- moval of food remnants Installation and connection even with low soiling Scope of supply levels. Energy and water consumption are adjusted After unpacking all parts, check for accordingly.
  • Page 13: Drainage Connection

    Installation and connection en Check the Scope of supply and Drinking water connection the condition of the appliance. Connect your appliance to a drinking Consult the installation instructions water connection. for the installation dimensions re- quired. Installing the drinking water Make the appliance level using the connection height-adjustable feet.
  • Page 14 en Installation and connection The connection data for the appli- ance can be found on the rating plate. Check that the mains plug is inser- ted properly.
  • Page 15: Familiarising Yourself With Your Appliance

    Familiarising yourself with your appliance en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here. Rating plate Rating plate with "E number and FD number" → Page 62.
  • Page 16: Controls

    en Familiarising yourself with your appliance "Detergent" → Page 31 is added to the detergent Detergent dispenser dispenser. "Bottom basket" → Page 23 Bottom basket Dispenser for special salt Add the special salt to the dispenser for special salt. → "Water softening system", Page 27 Lower spray arm The lower spray arm washes the tableware in the bot- tom basket.
  • Page 17 Familiarising yourself with your appliance en 4 5 6 "Switching on the appliance" → Page 35 ON/OFF button and reset button "Switching off the appliance" → Page 37 "Terminating the programme" → Page 37 "Programmes" → Page 19 Programme buttons Display The display shows information about progress of the programme, the remaining running time or the basic settings.
  • Page 18 en Familiarising yourself with your appliance Programme sequence display The programme sequence display shows the cur- rent cycle of the appliance, e.g. washing, rinsing or drying. Depending on the appliance specifications...
  • Page 19: Programmes

    Programmes en Programmes Programmes You can find an overview of the pro- ning time will change if the rinse aid Programmes grammes that can be selected here. system is switched off or rinse aid Different programmes, which can be needs to be added. found on the control panel of your The consumption values can be appliance, are available depending...
  • Page 20 en Programmes Programme Programme sequence Additional func- tions Tableware: Reduced noise: → "Additional ¡ Cleaning mixed table- ¡ Pre-Rinse Silence 50 ware and cutlery. functions", ¡ Cleaning 50 °C Level of soiling: Page 21 ¡ Intermediate rinse ¡ Removing common ¡ Final rinse 65 °C household food remnants ¡...
  • Page 21: Information For Test Institutes

    Additional functions en Press for approx. 3 seconds. Information for test institutes a The selected programme and the Test institutes are provided with in- additional function will flash. formation for comparability tests, e.g. flashes. according to EN60436. a The programme and the additional These are the conditions for conduct- function are saved.
  • Page 22: Features

    en Features Additional func- Additional func- tion tion → "autoOpen Dry", ¡ Switch on with small loads. Page 12 Half Load ¡ It is recommended adding less detergent to the detergent dis- Features Features penser than for a full machine load. You can find an overview of the pos- Features ¡...
  • Page 23: Bottom Basket

    Features en Press in the levers on the right and Bottom basket left on the outside of the basket. Arrange pans and plates in the bot- tom basket. The basket can then slip down slightly. Raise or lower the basket evenly to Cutlery basket the right level.
  • Page 24: Cutlery Basket

    en Features Cutlery basket Etagere Arrange cutlery in the cutlery basket, Use the cutlery shelf and space un- always without sorting it and with the derneath for small cups and glasses sharp points downwards. or for large items of cutlery, e.g. cooking spoons or serving cutlery.
  • Page 25: Glasszone

    Features en Push the lever forwards and fold Set the slider to ON or OFF. down the prongs ⁠ . Push in the top basket. To use the prongs again, fold them Cleaning glassZone back up. a The prongs audibly click into posi- Limescale and soiling from the dish- tion.
  • Page 26: Basket Heights

    en Features Place the glassZone in the top Push in the top basket. basket and lock in position ⁠ . Check that the mounts are in the correct position. a The glassZone audibly clicks into position ⁠ . Basket heights Set the baskets at the right height. Appliance height 81.5 cm with cutlery basket Setting Top basket...
  • Page 27: Before Using For The First Time

    Before using for the first time en "Set the amount of rinse aid to be Before using for the first time Before using for the dispensed." → Page 30 first time "Add detergent" → Page 31. Start the Programme with the Configure the settings for initial start- Before using for the first time highest cleaning temperature without tableware.
  • Page 28: Setting The Water Softening System

    en Water softening system Water hardness °E Hardness range mmol/l Setting value 39 - 62 Hard 5.5 - 8.9 H:07 Note: Set the water hardness determ- ter hardness: the higher the water ined on your appliance. hardness, the greater the amount of → "Setting the water softening sys- special salt required.
  • Page 29: Switching Off The Water Softening System

    Rinse aid system en Note: Only use special salt for erally only be used up to a water dishwashers. hardness of 26 °E without adding Do not use salt tablets. special salt. Do not use table salt. ¡ The water hardness is 0 - 8 °E. You do not need to use special Add the special salt to the dis- salt.
  • Page 30: Setting The Amount Of Rinse Aid

    en Rinse aid system a The display shows ⁠ . Press the catch on the lid of the dispenser for rinse aid and lift Press repeatedly until ⁠ . the display shows the value set at the factory r:05. Press repeatedly until the right amount of rinse aid has been set.
  • Page 31: Detergent

    Detergent en Detergent Description Detergent Detergent Liquid detergent Liquid detergent works faster and is recommen- Find out which detergents are suit- Detergent ded for shorter "Pro- able for your appliance. grammes" → Page 19 Suitable detergents without PreRinse. Sometimes liquid deter- Only use detergents that are suitable gent may leak out despite for dishwashers.
  • Page 32: Unsuitable Detergents

    en Detergent depending on the combination (4in1, ¡ According to manufacturers, com- 5in1, ...), additional components such bined detergents with salt replace- as glass protection or stainless steel ment substances can only be used cleaner. up to a certain water hardness, According to manufacturers, com- usually 26 °E, without adding spe- bined detergents generally only func- cial salt.
  • Page 33: Tableware

    Tableware en Add the detergent to the dry deter- Close the lid of the detergent dis- gent dispenser. penser. 50 ml 25 ml 15 ml a The lid clicks into position. If you are using tablets, one is a The detergent dispenser will open enough.
  • Page 34: Damage To Glass And Tableware

    en Tableware Damage to glass and table- Cause Recommendation ware The water temperat- Select a programme ure of the programme with lower temperat- Avoid damage to glass and table- is too high. ures. ware. After the programme has ended, take glass- Cause Recommendation ware and cutlery out...
  • Page 35: Removing Tableware

    Basic operation en To save resources, do not pre- Removing tableware rinse tableware under running wa- ter. WARNING Observe the following when arran- Risk of injury! ging tableware: Hot tableware can cause burns to the – Put heavily soiled tableware in skin.
  • Page 36: Setting Additional Functions

    en Basic operation ¡ You can only change a pro- Setting additional functions gramme when running if you can- You can set additional functions to cel it. complete the washing programme → "Terminate programme", selected. Page 37 ¡ The appliance switches off auto- Note: The additional functions which matically 1 minute after the end of can be used depend on the pro-...
  • Page 37: Terminate Programme

    Basic operation en Terminate programme To end a programme early or to switch from a programme that has already started, you will need to can- cel it first. Press for approx. ▶ 4 seconds. a All displays light up. a As soon as the displays are off, the display shows "00h:01m"...
  • Page 38: Basic Settings

    en Basic settings Basic settings Basic settings You can configure the appliance to meet your needs. Basic settings Overview of basic settings The basic settings depend on the features of your appliance. Basic setting Display text Selection Description Water hardness H:04 H:00 - H:07 Set the water softening system to your water hardness.
  • Page 39 Basic settings en Basic setting Display text Selection Description Tone volume SL:02 SL:00 -SL:03 Adjustment of tone volume. Level "SL:00" switches the signal tone off. If the Eco drying function is activ- ated, the end of the programme is not indicated by an audible signal tone.
  • Page 40: Changing Basic Settings

    en Home Connect Basic setting Display text Selection Description Remote Start rc:01 rc:00 - rc:02 Activate or deactivate → "Remote Start ", Page 41. The following settings are possible: ¡ With the setting "rc:00", the func- tion is permanently deactivated. ¡ With the setting "rc:01", the func- tion can be selected via the button.
  • Page 41: Home Connect Quick Start

    Home Connect  en The Home Connect app guides you With the help of the Home Connect through the entire login process. Fol- App scan the QR code. low the instructions in the Home Con- nect app to configure the settings. Tips ¡ Please consult the documents sup- plied by Home Connect.
  • Page 42: Remote Diagnostics

    en Cleaning and servicing Press ⁠ . ¡ Security certificate of the Wi-Fi ▶ communication module (to ensure If you open the appliance door, the a secure data connection). function is automatically deactiv- ¡ The current software and hardware ated. version of your appliance. button lights up.
  • Page 43: Self-Cleaning Of The Appliance

    Dishwasher Care and Ma- ance to malfunction. To avoid such chine Cleaner for Dishwashers online faults and reduce odours, we recom- at https://www.siemens-home.bsh- mend cleaning your appliance at reg- group.com/store or from customer ular intervals. service.
  • Page 44: Filter System

    en Cleaning and servicing not have a reminder function, we re- Press ⁠ . commend performing Machine Care Press ⁠ . every 2 months. a Machine Care is run. a Once the programme has ended, Running Machine Care the indicator for Machine Care Run the Machine Care programme if goes out.
  • Page 45: Cleaning Spray Arms

    Cleaning and servicing en Turn the coarse filter anticlockwise Carefully clean the rim of dirt and remove the filter system ⁠ . between the coarse and the fine fil- ter. Check that no foreign objects ‒ Re-assemble the filter system. fall into the sump. Make sure that the locking catches on the coarse filter click into posi- tion.
  • Page 46 en Cleaning and servicing Check the outlet nozzles on the spray arms for blockages under running water and remove any for- eign bodies. Insert the lower spray arm. a The spray arm clicks into position. Insert the upper spray arm and screw it firmly in place.
  • Page 47: Troubleshooting

    Troubleshooting en Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
  • Page 48: Error Code / Fault Display / Signal

    en Troubleshooting Fault Cause Troubleshooting Appliance door opens too Door is not correctly adjus- Adjust the appliance door as de- ▶ wide at the end of the pro- ted. scribed in the installation instruc- gramme. tions. The door gap must be at least 70 mm - 100 mm.
  • Page 49 Troubleshooting en Fault Cause Troubleshooting E:32-00 will light up altern- Remove the filter from the supply ately or indicator for water hose supply lights up. Clean the filter. Re-insert the filter in the supply hose. Screw the water connection back Check the water connection for leaks.
  • Page 50: Washing Results

    en Troubleshooting Fault Cause Troubleshooting A different error code ap- A technical fault is present. Press . pears in the display window. Unplug the appliance or switch off the fuse. E:01-00 to E:90-10 Wait at least 2 minutes. Insert the mains plug of the appli- ance in a socket or switch on the fuse.
  • Page 51 Troubleshooting en Fault Cause Troubleshooting Tableware is not dry. Use a different combined detergent with a better drying performance. Extra Dry not activated to im- Activate Extra Dry. ▶ prove drying performance. Tableware removed too Wait until the programme ends. early or drying process not Only remove tableware 30 minutes yet ended.
  • Page 52 en Troubleshooting Fault Cause Troubleshooting Remnants of food on table- Filters are soiled. Clean the filters. ▶ → "Cleaning filters", Page 44 ware. Filters are inserted incor- Insert the filters properly. → "Filter system", Page 44 rectly and/or not engaged. Engage the filters. Washing programme selec- Select a more intensive washing ▶...
  • Page 53 Troubleshooting en Fault Cause Troubleshooting Water marks on plastic Due to laws of physics Select a more intensive pro- ▶ parts. droplet formation on plastic gramme. → "Programmes", Page 19 surfaces is unavoidable. After drying water marks are Position tableware at an angle. ▶...
  • Page 54 en Troubleshooting Fault Cause Troubleshooting Tea residue or lipstick marks Washing temperature is too Select a programme with a higher ▶ on tableware. low. washing temperature. → "Programmes", Page 19 Too little detergent is being Use a suitable "Detergent " ▶ → Page 31 and follow the manufac- used or is unsuitable.
  • Page 55 Troubleshooting en Fault Cause Troubleshooting Plastic parts are discol- Washing temperature is too Select a programme with a higher ▶ oured. low. washing temperature. → "Programmes", Page 19 Tableware has been pre- Only remove large remnants of food ▶ cleaned too intensely. The and do not prerinse tableware.
  • Page 56: Home Connect Problem

    en Troubleshooting Fault Cause Troubleshooting Rust spots on cutlery. Cutlery is not sufficiently Use rust-resistant tableware. ▶ rust-resistant. Knife blades are often more severely af- fected. Cutlery may also rust if Do not wash rusting items. ▶ washed together with rust- ing items.
  • Page 57: Information On Display Panel

    Troubleshooting en Information on display panel Fault Cause Troubleshooting Add "Special salt" → Page 28. Special salt refill indicator Insufficient special salt. ▶ lights up. Sensor does not detect spe- Do not use special salt tablets. ▶ cial salt tablets. Refill indicator for special Water softening system is Setting the water softening system ▶...
  • Page 58: Mechanical Damage

    en Troubleshooting Fault Cause Troubleshooting → "Terminate programme", Programme starts automat- You did not wait until pro- ▶ ically. gramme ended. Page 37 Appliance stops during the Appliance door is not closed Close the appliance door. ▶ programme or cuts out. properly. Power and/or water supply Check the power supply.
  • Page 59 Troubleshooting en Fault Cause Troubleshooting Knocking or rattling noise. Load the appliance with more table- ▶ ware. Light items of tableware Position light items of tableware se- ▶ move about during the wash curely. cycle.
  • Page 60: Clean Wastewater Pump

    en Transportation, storage and disposal Insert the pump cover and press Clean wastewater pump down ⁠ . Large remnants of food or foreign bodies can block the waste water pump. As soon as the rinsing water no longer drains properly, the waste water pump must be cleaned.
  • Page 61: Protect Appliance From Frost

    Transportation, storage and disposal en Protect appliance from frost Disposing of old appliance If there is a risk of frost where the ap- Valuable raw materials can be re- pliance will be standing, e.g. in a holi- used by recycling. day home, empty the appliance com- pletely.
  • Page 62: Customer Service

    en Customer Service from water damage, the appliance Customer Service Customer Service must be connected to the power supply. If you have any queries, are unable to Customer Service ¡ The liability guarantee is valid for rectify faults on the appliance your- the service life of the appliance.
  • Page 63: Information Regarding Free And Open Source Software

    A detailed RED Declaration of Con- and Open Source Software formity can be found online at This product includes software com- www.siemens-home.bsh-group.com ponents that are licensed by the among the additional documents on copyright holders as free software or the product page for your appliance.
  • Page 64 en Technical specifications 5 GHz WLAN (Wi-Fi): For indoor use only.
  • Page 68 BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München GERMANY www.siemens-home.bsh-group.com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001570464* 9001570464 (010609) 650 A1...

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