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TROUBLESHOOTING GUIDE
The following troubleshooting guide addresses the most common problems. If problems persist, call
customer support. Unplug and disconnect the appliance from the power source before attempting
to troubleshoot.
PROBLEM
POSSIBLE CAUSE
No electricity.
Batteries in the remote
control need to be
The air
replaced.
conditioning
unit does not
start
The power cord is not
properly plugged in.
The safety LCDI plug has
tripped (USA / Canada /
Mexico only).
The thermostat
temperature setting
is too close to room
temperature.
Runs a short
Air outlet is blocked.
while only
There are tight bends in
the air Exhaust Hose.
In Heating
The room is too humid.
Mode*,the unit
Water Tank needs to be
keeps switching
emptied.
off frequently
SOLUTION
Check for power.
Change remote control batteries.
Remove and reconnect the power cord.
Reset the safety LCDI plug, if problem
persists contact our customer support
(USA / Canada / Mexico only).
Lower the set temperature.
Make sure the Exhaust Hose is properly connected.
Connect Exhaust Hose as per instructions on page 3.
In heating mode, the heat pump condenses moisture
from the air into the internal water tank. In more
humid rooms, it will collect faster and need to be
emptied out more frequently. It is recommended to
use the heating mode in 50% humidity or less.
Switch off any appliances such as a humidifier or
kettle to avoid extra moisture build up in the room
when operating in heating mode.
*Applicable for models with Heating feature only.
EN
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