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IBM System x3800 Type 8865
Problem Determination and Service Guide

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  • Page 1 IBM System x3800 Type 8865 Problem Determination and Service Guide...
  • Page 3 IBM System x3800 Type 8865 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 169. Ninth Edition (October 2006) © Copyright International Business Machines Corporation 2006. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Remind button ......64 Light path diagnostic LEDs ....64 © Copyright IBM Corp. 2006...
  • Page 6 Replacing the operator information panel assembly ..132 Removing the IBM Remote Supervisor Adapter II SlimLine ..133 Replacing the IBM Remote Supervisor Adapter II SlimLine ..133 Removing the support structure .
  • Page 7 Removing the SAS backplane ....141 Replacing the SAS backplane ....142 Removing the SAS hard disk drive cage .
  • Page 8 IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 16 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 10: CAUTION: Do not place any object on top of rack-mounted devices. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

  • Page 19: Features And Specifications

    Baseboard management controller – Maximum: 240 V ac v Sizes: 512 MB (some models only), 1 v IBM EXA-32 Chipset with integrated GB, 2 GB, or 4 GB in pairs memory and I/O controller v Approximate input kilovolt-amperes (kVA):...

  • Page 20: Server Controls, Leds, And Connectors

    Information LED: When this LED is lit, it indicates that there is a suboptimal condition in the server and that light path diagnostics will light an additional LED to help isolate the condition. If the LOG LED on the light path diagnostics panel IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 21 is lit, information is available in the baseboard management controller (BMC) log or in the system-event log about the condition. The condition might be that the BMC log is full or almost full. This LED and LEDs on the light path diagnostics panel remain lit until you resolve the condition.

  • Page 22: Rear View

    SP Ethernet 10/100 link LED: This LED is on the SP Ethernet 10/100 connector. When this LED is lit, it indicates that there is an active connection on the Ethernet port. USB 2 connector: Connect a USB device to this connector. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 23 During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the Problem Determination and Service Guide on the IBM Documentation CD. AC power LED: This green LED provides status information about the power supply.

  • Page 24: Internal Leds, Connectors, And Jumpers

    The default position is pins 1 and 2. Move the jumper to pins 2 and 3 to prevent a Wake on LAN packet from waking the system when the system is in the powered-off state. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 25: Memory-Card Connectors

    Memory-card connectors The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error LED...

  • Page 26: Microprocessor-Board Connectors And Leds

    266 MHz 64-bit PCI-X slot 3 266 MHz 64-bit PCI-X slot 4 266 MHz 64-bit PCI-X slot 5 266 MHz 64-bit PCI-X slot 6 266 MHz 64-bit SAS internal power cable connector IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 27: Pci-X Board Leds

    PCI-X board LEDs The following illustration shows the LEDs on the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. Front of SAS backplane SAS hard disk drive connectors Back of SAS backplane SAS signal cable SAS power...
  • Page 28 IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Diagnostics

    If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 14 and “POST error codes” on page 20 for more information. © Copyright IBM Corp. 2006...

  • Page 30: Post Beep Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 31 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 32 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 33 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 34: Error Logs

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 35 BMC System Event Log ---------------------------------------------------------- Get Next Entry Get Previous Entry Clear BMC SEL Entry Number= 00005 / 00011 Record ID= 0005 Record Type= Timestamp= 2005/01/25 16:15:17 Entry Details: Generator ID= 0020 Sensor Type= 04 Assertion Event Threshold Lower Non-critical - going high Sensor Number= 40 Event Direction/Type= 01 Event Data= 52 00 1A...

  • Page 36: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 37 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 39 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 40 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 41 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 42 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 43 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 44 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 45 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 46 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 47 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 50: Post And Smi Error Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 51 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 52 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 53 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 55 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 56 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 59 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 60 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 62: Checkout Procedure

    102 and “Power-supply LEDs” on page 69. v For intermittent problems, check the error log; see “Error logs” on page 18 and “Diagnostic programs, messages, and error codes” on page 71. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 63: Performing The Checkout Procedure

    There are two types of checkpoint codes: CPLD hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. For a list of checkpoint codes for the System x3800 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html. Chapter 2. Diagnostics...

  • Page 64: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 65: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 66: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 67: Usb Keyboard, Mouse, Or Pointing-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 68 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 69: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 70: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 71: Monitor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 72 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 73: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 74: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 75: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 76: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 77: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 78 LEDs on the light path diagnostics panel. This information and the information in “Light path diagnostic LEDs” on page 64 can often provide enough information to correct the error. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 79 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. For example, a VRM error will light the LED next to the failing VRM on the microprocessor tray.

  • Page 80: Remind Button

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 81 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 82 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 84 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 85: Power-Supply Leds

    Power-supply LEDs The following minimum configuration is required for the DC LED on the power supply to be lit: v Power supply v Power backplane v Power cord The following illustration shows the locations of the power-supply LEDs. Fan error Fan filler Fan filler AC power...
  • Page 86 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 87: Diagnostic Programs, Messages, And Error Codes

    Diagnostic programs, messages, and error codes The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected;...

  • Page 88: Diagnostic Text Messages

    000, 195, or 197, do not replace a CRU or FRU. These numbers appearing in the central position of the code have the following meanings: IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 89 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 91 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 92 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 93 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 94 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 95 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 96 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 100 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 101 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 103 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 104 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 105: Real Time Diagnostics

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 106: System-Error Log Messages

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 107 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 109 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 110 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 111 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 112 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 113 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 114 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 115 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 116 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 117 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 118: Solving Scsi Problems

    The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 119 v Make sure that the correct device drivers are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

  • Page 120: Solving Undetermined Problems

    PCI-X board 6. Turn on the server. If the problem remains, suspect the following components in the following order: a. Power backplane b. I/O board c. Memory card d. Microprocessor tray IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 121: Calling Ibm For Service

    Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 167 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
  • Page 122 IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 123: Chapter 3. Parts Listing, System X3800 Type 8865

    Chapter 3. Parts listing, System x3800 Type 8865 The following replacement parts are available for the System x3800 Type 8865 server. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/. 2. Under Search technical support, type 8865 and click Search.

  • Page 124: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 125 Cable, active PCI (all models) 39M2509 Cable, power assembly (all models) 26R0765 Cable, SAS signal (all models) 26R0783 Cable, serial (all models) 39M2641 Diskette drive slide (all models) 00N6413 DVD/CD bay filler (all models) 00N6407 Chapter 3. Parts listing, System x3800 Type 8865...

  • Page 126: Alcohol Wipes

    26R0789 If you are replacing this FRU in a PAE model, order 26R0773 and 26R0775. Alcohol wipes IBM alcohol wipes for a specific country or region are usually available only in that country or region. IBM power cord part number...

  • Page 127: Power Cords

    41Y8760 Singapore Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 128 Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela 24P6858 Korea (Democratic People’s Republic of), Korea (Republic of) 34G0232 Japan 36L8880 Argentina, Paraguay, Uruguay 49P2078 India 49P2110 Brazil IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 129 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Chapter 3. Parts listing, System x3800 Type 8865...
  • Page 130 IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 131: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 132: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 133: Handling Static-Sensitive Devices

    Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement.

  • Page 134: Connecting The Cables

    Rack Installation Instructions that come with the server. Rear view SP Ethernet 10/100 USB 2 USB 1 System serial Power-supply Video SP serial Mouse Keyboard Gigabit Ethernet 1 IXA RS485 Gigabit Ethernet 2 IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 135: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
  • Page 136 8. If you are instructed to return the top cover, front cover, and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 137: Replacing The Top Cover, Bezel, And Front Cover

    Replacing the top cover, bezel, and front cover To install the top cover, bezel, and front cover, complete the following steps: 1. Make sure that all internal cables are correctly routed. 2. Set the cover on top of the server so that approximately 13 mm (0.5 inch) extends from the rear.

  • Page 138: Replacing The Adapter

    “Replacing the top cover, bezel, and front cover” on page 121). 9. Connect the cables and power cords (see “Connecting the cables” on page 118 for cabling instructions). 10. Turn on all attached devices and the server. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 139: Removing The Hot-Swap Fan

    Removing the hot-swap fan The server comes with 80-mm hot-swap fans in front of the PCI-X slots and 92-mm hot-swap fans in front of the memory cards. The following removal and installation procedures apply to either size fan. When a fan fails or is removed, the other fans in the server speed up to maintain a safe operating temperature in the server until the fan is reinstalled or replaced.

  • Page 140: Replacing The Hot-Swap Fan

    If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 141: Removing The Hot-Swap Power Supply And Power Supply Filler

    Removing the hot-swap power supply and power supply filler When you remove or install a hot-swap power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

  • Page 142: Replacing The Hot-Swap Power Supply And Power Supply Filler

    Removing and replacing a memory card At least one memory card with one pair of DIMMs must be installed for the server to operate correctly. To remove a memory card, complete the following steps. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 143 Memory card retention levers 1. Read the safety information that begins on page vii and “Installation guidelines” on page 115. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3.
  • Page 144 DIMM from the connector. DIMM Retaining clip 7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 145 To install the replacement DIMM, complete the following steps: 1. Open the retaining clip on each end of the DIMM connector. 2. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. 3.

  • Page 146: Removing The Operator Information Panel Assembly

    3. Remove the front cover (tower model only), bezel, and top cover (see “Removing the top cover, bezel, and front cover” on page 119). 4. Detach the ferrite core on the light path diagnostics ribbon cable from the chassis. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 147 Ferrite core Hook and loop 5. Note where the light path diagnostics ribbon cable and front USB cable are connected, and disconnect both cables from the I/O board. 6. Note the position of the operator information panel assembly. “RACK” and “TOWER”...

  • Page 148: Replacing The Operator Information Panel Assembly

    121). 7. Connect the cables and power cords (see “Connecting the cables” on page 118 for cabling instructions). 8. Turn on all attached devices and the server. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 149: Removing The Ibm Remote Supervisor Adapter Ii Slimline

    Removing the IBM Remote Supervisor Adapter II SlimLine The Remote Supervisor Adapter II SlimLine must be installed in its dedicated connector on the I/O board. To remove the Remote Supervisor Adapter II SlimLine, complete the following steps. Retention latch Front standoff...

  • Page 150: Removing The Support Structure

    8. Lift the structure out of the server, and make sure that the alignment tabs clear the chassis. 9. If you are instructed to return the support structure, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 151: Replacing The Support Structure

    7. Turn on all attached devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 152: Replacing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 153: Removing The Cd Drive

    a. Position the battery so that the positive (+) symbol is facing away from you. b. Use one finger to press the top of the battery clip away from the battery. c. Press the battery into the socket until it clicks into place. Make sure that the battery clip holds the battery securely.

  • Page 154: Replacing The Cd Drive

    Replacing the diskette drive To install the replacement diskette drive, complete the following steps: 1. Install the blue plastic side rails on the diskette drive. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 155: Removing The I/O Board

    2. Connect the signal and power cables to the back of the diskette drive. 3. Slide the diskette drive into the server until it snaps into place. 4. Install the bezel and front cover (tower model only) (see “Replacing the top cover, bezel, and front cover”...

  • Page 156: Replacing The I/O Board

    7. Remove the IBM Remote Supervisor Adapter II SlimLine from the I/O board if one is installed. 8. If you are instructed to return the I/O board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 157: Replacing The Pci-X Adapter Guide

    6. Turn the blue quarter-turn fasteners to release the PCI-X adapter guide. 7. Lift the guide out of the server. 8. If you are instructed to return the PCI-X adapter guide, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 158: Replacing The Sas Backplane

    8. Turn on all attached devices and the server. Removing the SAS hard disk drive cage To remove the SAS hard disk drive cage, complete the following steps: IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 159: Replacing The Sas Hard Disk Drive Cage

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 115. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the front cover (tower model only) and bezel (see “Removing the top cover, bezel, and front cover”...

  • Page 160: Removing The Serveraid-8I Adapter

    3. Make sure that the metal locking clasp on the adapter is in the open position. 4. Position the ServeRAID-8i adapter so that the metal locking clasp is at the rear of the server; then, press the ServeRAID-8i adapter firmly into the connector. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 161: Removing And Replacing Frus

    5. Reconnect the SAS cables to the I/O board. 6. Install the bezel and front cover (tower model only) (see “Replacing the top cover, bezel, and front cover” on page 121). 7. Connect the cables and power cords (see “Connecting the cables” on page 118 for cabling instructions).

  • Page 162: Replacing The Internal-Cable-Management Arm

    The following table lists the kit server model numbers before and after the dual-core upgrade is installed. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 163 Table 4. Model numbers before the dual-core Model numbers after the dual-core upgrade is installed upgrade is installed Removing and installing a microprocessor To remove the microprocessor tray and a microprocessor, complete the following steps: Air baffle Heat sink Microprocessor Microprocessor baffle VRM 4...
  • Page 164 2. Position the microprocessor over the microprocessor socket as shown in the following illustration. Carefully press the microprocessor into the socket. Microprocessor Microprocessor orientation indicator Microprocessor connector Microprocessor- release lever 3. Close the microprocessor-release lever to secure the microprocessor. IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 165 4. Make sure that the heat-sink retaining clip is open. 5. If you are installing a new heat sink, remove the cover from the bottom of the heat sink. If you are reinstalling a heat sink that was previously removed, see “Thermal grease”...
  • Page 166 (0.22 mL) of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Removing and installing a microprocessor” on page 147. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 167: Removing The Pci-X Board Assembly

    Removing the PCI-X board assembly To remove the PCI-X board assembly, complete the following steps. Handle Retainer screws 1. Read the safety information that begins on page vii and “Installation guidelines” on page 115. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

  • Page 168: Replacing The Pci-X Board Assembly

    121). 14. Connect the cables and power cords (see “Connecting the cables” on page 118 for cabling instructions). 15. Turn on all attached devices and the server. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 169: Removing The Pci-X Switch-Card Assembly

    Removing the PCI-X switch-card assembly To remove the PCI-X switch-card assembly, complete the following steps. Release latches 1. Read the safety information that begins on page vii and “Installation guidelines” on page 115. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

  • Page 170: Removing The Power-Supply Sleeve

    9. Remove the power backplane from the rear of the sleeve. 10. Grasp the handle in the middle of the power-supply sleeve and pull the sleeve out of the server. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 171: Replacing The Power-Supply Sleeve

    11. If you are instructed to return the power-supply sleeve, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the power-supply sleeve To install the replacement power-supply sleeve, complete the following steps. 1.

  • Page 172: Replacing The Power Backplane

    121). 4. Connect the cables and power cords (see “Connecting the cables” on page 118 for cabling instructions). 5. Turn on all attached devices and the server. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 173: Chapter 5. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 174: Using The Updatexpress Program

    Enable USB legacy keyboard and mouse support v Resolve configuration conflicts Go to http://www.ibm.com/support/ to check for the latest version of the BIOS code. Starting the Configuration/Setup Utility program To start the Configuration/Setup Utility program, complete the following steps: 1.
  • Page 175 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors, type and speed of installed USB devices, and the amount of installed memory.
  • Page 176 See “Administrator password” on page 163 for more information. This choice is on the Configuration/Setup Utility menu only if an IBM Remote Supervisor Adapter II SlimLine is installed. v Start Options Select this choice to view or change the start options.
  • Page 177 Select this choice to view the BMC system event log, which contains all system error and warning messages that have been generated. Use the arrow keys to move between pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed;...
  • Page 178 You can unlock the keyboard and mouse by typing the power-on password. If you forget the power-on password, you can regain access to the server in any of the following ways: IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 179: Installing And Using The Baseboard Management Controller Utility Programs

    Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.

  • Page 180: Using The Sas/Sata Configuration Utility Program

    Utility appears, press Ctrl+A. If an administrator password has been set, you are prompted to type the password. 3. Follow the instructions on the screen to configure the controller settings. Go to http://www.ibm.com/support/ to check for the latest version of the SAS firmware. Configuring the Ethernet controller The Ethernet controller is integrated on the system board.

  • Page 181: Using The Serveraid Configuration Programs

    ServeRAID controller. For information about these programs, see the documentation that comes with the ServeRAID controller and the User’s Guide on the IBM Documentation CD. If the server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.
  • Page 182 IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 183: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 184: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x, ® xSeries, and BladeCenter information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 185: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 186: Trademarks

    When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 187: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 188: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 189: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 190: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement IBM System x3800 Type 8865: Problem Determination and Service Guide...

  • Page 191: Index

    90 configuring your server 157 error logs 18 connectors 6 BMC 19 cover, removing 119 POST 18 CPU BRD LED 68 system error 19 CPU LED 65 viewing 19 CRUs, replacing adapters 121 © Copyright IBM Corp. 2006...
  • Page 192 154 LEDs, light path CPU 65 CPU BRD 68 DASD 67 FAN 68 Gigabit Ethernet connector 7 I/O BRD 68 grease, thermal 150 LOG 65 MEM 66 NMI 66 IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 193 LEDs, light path (continued) password NONRED 67 administrator 163 OVERSPEC 64 power on 162 PCI 66 power on, overriding 163 PCI BRD 68 PCI BRD LED 68 PS 64 PCI LED 66 RAID 67 PCI-X adapter guide, replacing 140 SP 66 PCI-X board assembly, replacing 151 TEMP 67 PCI-X switch-card assembly, replacing 153...
  • Page 194 90 service, calling for 105 size 3 slots 3 software problems 60 SP LED 66 specifications 3 statements and notices 2 system-error log 90 system-error LED 5 IBM System x3800 Type 8865: Problem Determination and Service Guide...
  • Page 196 Part Number: 31R1860 Printed in USA (1P) P/N: 31R1860...

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