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Dell Vostro 5515 DVC9Y Service Manual
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Dell Vostro 5515 DVC9Y Service Manual

Dell Vostro 5515 DVC9Y Service Manual

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Vostro 15 5515
Service Manual
Regulatory Model: P106F
Regulatory Type: P106F003
October 2021
Rev. A02
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
DVC9Y
o cerca il tuo prodotto tra le
migliori offerte di Notebook
Dell Vostro 5515

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Summary of Contents for Dell Vostro 5515 DVC9Y

  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Dell Vostro 5515 DVC9Y o cerca il tuo prodotto tra le migliori offerte di Notebook Vostro 15 5515 Service Manual Regulatory Model: P106F Regulatory Type: P106F003 October 2021...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions................................6 Radiation Exposure Statement ..........................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Installing the coin-cell battery..........................35 Heat sink....................................36 Removing the heatsink...............................36 Installing the heatsink..............................37 Network-port bracket..............................38 Removing the network-port bracket........................38 Installing the network-port bracket........................39 I/O board.....................................40 Removing the I/O board............................40 Installing the I/O board.............................. 40 Speakers....................................41 Removing the speakers...............................41 Installing the speakers..............................
  • Page 5 Updating the BIOS using the USB drive in Windows....................75 Updating the BIOS in Windows............................75 Backup media and recovery options..........................75 M-BIST....................................75 LCD Built-in Self Test (BIST)............................76 WiFi power cycle................................76 Flea power release................................76 Chapter 6: Getting help and contacting Dell................77 Contacting Dell...................................78 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Radiation Exposure Statement

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 9 5. Turn on your computer. Working inside your computer...

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of Vostro 15 5515 • Base cover • Battery •...

  • Page 11: Major Components Of Vostro 15 5515

    Table 1. Screw list Component Screw type Quantity Screw image Base cover ● Captive screws - ● 2 M2x7.5 ● 7 ● M2x4 ● ● 3-cell battery M2x3 4-cell battery M2x3 Wireless card M2x3 Solid-state drive - Slot 1 M2x3 Solid-state drive - Slot 2 M2x3 M2x3...
  • Page 12 1. Base cover 2. Heat sink 3. System board 4. Memory 5. Battery 6. Right speaker 7. Palm-rest and keyboard assembly 8. Touchpad 9. Display assembly 10. Coin-cell battery 11. I/O board 12. M.2 2280 solid-state drive, if installed 13. Wireless card 14.

  • Page 13: Base Cover

    17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 14 1. Loosen the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover and continue to work on the sides to release the base cover from the palm-rest and keyboard assembly.

  • Page 15: Installing The Base Cover

    7. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the base cover If you are replacing a component, remove the existing component before performing the installation procedure. The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 16: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Removing The 3-Cell Battery

    ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. ● Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.

  • Page 18: Removing The 4-Cell Battery

    1. Using the alignment posts, place the 3-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 3-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three (M2x3) screws that secure the 3-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 19: Installing The 4-Cell Battery

    1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3. Remove the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Lift the 4-cell battery, along with its cable, off the palm-rest and keyboard assembly. Installing the 4-cell battery If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Battery Cable

    1. Using the alignment posts, place the 4-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 21: Memory

    1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. 1. Install the 3-cell battery 4-cell battery, whichever applicable. 2.

  • Page 22: Installing The Memory Module

    1. Lift the Mylar to access the memory module. 2. Use your fingertips to pull the securing clips from both sides of the memory module until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer.

  • Page 23: Solid-State Drive-M.2 Slot One

    1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 24: Installing The 2230 Solid-State Drive In M.2 Slot One

    NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one.

  • Page 25: Removing The 2280 Solid-State Drive From M.2 Slot One

    1. Align the notch on the 2230 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2230 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4.

  • Page 26: Installing The 2280 Solid-State Drive In M.2 Slot One

    1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the 2280 solid-state drive off the M.2 solid-state drive slot one on the system board. Installing the 2280 solid-state drive in M.2 slot one If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Installing The Solid-State Drive Mounting Bracket On M.2 Slot One

    1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2280 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4.

  • Page 28: Solid-State Drive-M.2 Slot Two

    1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly. 2. Rotate the solid-state drive mounting bracket to 180 degrees. 3. Slide the solid-state mounting bracket into the mounting slot on the palm-rest and keyboard assembly. 4.

  • Page 29: Installing The 2230 Solid-State Drive In M.2 Slot Two

    1. Remove the screw (M2x3) that secures the solid-state drive thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the M.2 slot two. Installing the 2230 solid-state drive in M.2 slot two If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 30 The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure. 1. Align the notch on the 2230 solid-state drive with the tab on M.2 slot two on the system board. 2.

  • Page 31: Wireless Card

    Wireless card Removing the wireless card 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. 1.
  • Page 32 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 33: Fan

    Removing the fan 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. The following images indicate the location of the fan and provide a visual representation of the removal procedure. 1. Disconnect the fan cable from the system board. 2.

  • Page 34: Coin-Cell Battery

    1. Using the alignment posts, place the fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. 1. Install the base cover.

  • Page 35: Installing The Coin-Cell Battery

    1. Disconnect the coin-cell battery cable from the I/O board. 2. Using the flat-end of a plastic scribe, peel the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 36: Heat Sink

    1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heatsink 1.

  • Page 37: Installing The Heatsink

    1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heatsink If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 38: Network-Port Bracket

    1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.

  • Page 39: Installing The Network-Port Bracket

    1. Remove the two (M2x5) screws that secure the network-port bracket to the I/O board. 2. Lift the network-port bracket off the I/O board. Installing the network-port bracket If you are replacing a component, remove the existing component before performing the installation process. The following image(s) indicate the location of the network-port bracket and provide a visual representation of the installation procedure.

  • Page 40: I/O Board

    3. Replace the two (M2x5) screws that secure the network-port bracket to the I/O board. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board 1. Follow the procedure in Before working inside your computer.

  • Page 41: Speakers

    1. Slide the I/O board into the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x2) that secures the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 42: Installing The Speakers

    1. Open the latch and disconnect the keyboard backlit cable, keyboard cable, and the touchpad cable from the system board. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.

  • Page 43: Touchpad

    1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Connect the speaker cable to the system board. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4.

  • Page 44: Installing The Touchpad

    The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 3.

  • Page 45: Display Assembly

    1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly. 3.
  • Page 46 Removing and installing components...

  • Page 47: Installing The Display Assembly

    1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the three (M2.5x4.5) screws that secure the left-display hinge to the system board. 4.
  • Page 48 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Using the alignment posts, close the display hinges. 3. Replace the three (M2.5x4.5) screws that secure the right-display hinge to the system board. 4.

  • Page 49: Power Button With Optional Fingerprint Reader

    Power button with optional fingerprint reader Removing the power button with optional fingerprint reader 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the board. The following images indicate the location of the power-button with optional fingerprint reader and provide a visual representation of the removal procedure.

  • Page 50: Power-Adapter Port

    1. Align and place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly. 1. Install the board.

  • Page 51: Installing The Power-Adapter Port

    1. Remove the three (M2.5x4.5) screws that secure the right display-hinge to the system board. 2. Open the display hinge at an angle of 90 degrees. 3. Disconnect the power-adapter port cable from the system board. 4. Peel the tape that secures the power-adapter port cable to the system board. 5.

  • Page 52: System Board

    1. Place the power-adapter port, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Adhere the tape that secures the power-adapter port cable to the system board. 4.
  • Page 53 NOTE: When removing the system board to replace/access other parts, the system board can be removed and installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat-sink. The following image indicates the connectors on your system board.
  • Page 54 Removing and installing components...

  • Page 55: Installing The System Board

    1. Remove the three (M2.5x4.5) screws that secure the right display hinge to the palm-rest and keyboard assembly. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display cable to the system board. 4.
  • Page 56 Figure 2. System board connectors 1. Display cable connector 2. Power-adapter port cable connector 3. Keyboard backlit cable connector 4. Keyboard cable connector 5. Touchpad cable connector 6. Battery cable connector 7. Fan cable connector 8. Speaker cable connector 9. I/O-board cable connector The following image indicates the location of the system board and provides a visual representation of the installation procedure.
  • Page 57 Removing and installing components...
  • Page 58 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the three (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4.

  • Page 59: Palm-Rest And Keyboard Assembly

    15. Close the right display hinge. 16. Replace the three (M2.5x4.5) screws that secure the right display-hinge to the palm-rest and keyboard assembly. 1. Install the heat sink. 2. Install the fan. 3. Install the wireless card. 4. Install the M.2 2280 solid-state drive M.2 2230 solid-state drive in M.2 slot one, whichever applicable.

  • Page 60: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly If you are replacing a component, remove the existing component before performing the installation procedure. Place the palm-rest and keyboard assembly on a flat surface. Removing and installing components...
  • Page 61 1. Install the display assembly. 2. Install the touchpad. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the power-button with optional fingerprint reader. 6. Install the system board. NOTE: The system board can be installed along with the heat sink. 7.

  • Page 62: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 63: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 64: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 65 Table 4. System setup options—Advance menu (continued) Advance ● Enabled (Default) ● Disabled Integrated NIC Allows pre-OS and early OS networking features to use any enabled NICs. Options are: ● Enabled (Default) ● Disabled USB Emulation Allows to enable USB emulation. Options are: ●...
  • Page 66 Table 4. System setup options—Advance menu (continued) Advance Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card. Options are: ● Enabled (Default) ● Disabled Media Card Reader Allows to enable/disable the Media Card reader.
  • Page 67 Table 4. System setup options—Advance menu (continued) Advance ● Disabled (Default) ● Enabled SupportAssist System Resolution Onboard Diagnostics Auto OS Recovery Threshold Performs SupportAssist OS recovery after the set value failed boot attempts. Options are: ● Off ● 1 ● 2 (Default) ●...
  • Page 68 NOTE: Option may differ with the Linux Operating System. File Browser Del Boot Option Windows Boot Manager: Displays the Dell Boot Path of the Default Boot Option.. NOTE: Option may differ with the Linux Operating System. UEFI BOOT HDD1- Windows Boot Manager Displays the Device ID of the Secondary Storage of the computer.

  • Page 69: Updating The Bios

    Discard any changes made to the System Setup and continue the Setup. Updating the BIOS Updating the BIOS in Windows 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 70: System And Setup Password

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 71: Deleting Or Changing An Existing System Setup Password

    The computer restarts. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 72: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 73: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 74: Recovering The Operating System

    ● Off — Caps Lock disabled. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 75: Updating The Bios Using The Usb Drive In Windows

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 76: Lcd Built-In Self Test (Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 77: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

  • Page 78: Contacting Dell

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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Vostro 15 5515P106f

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