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Dell POWEREDGE 2950 Hardware Owner's Manual
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Dell POWEREDGE 2950 Hardware Owner's Manual

Dell computer accessories user manual
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See also: Instruction Manual , Installation Manual
Dell™ PowerEdge™ 2950 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell POWEREDGE 2950

  • Page 1 Dell™ PowerEdge™ 2950 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks, and Xeon is a trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages .
  • Page 4 System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Inside the System Front Bezel .
  • Page 5 System Fans ........Removing a System Fan .
  • Page 6 SCSI Tape Drive ....... . . Removing and Installing an Internal SCSI Tape Drive Removing and Replacing the Tape Drive Cable Retention Bracket System Memory .
  • Page 7 Troubleshooting Your System Safety First—For You and Your System Start-Up Routine ....... . Checking the Equipment .
  • Page 8 Technical Assistance Online Services AutoTech Service Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Contents ....
  • Page 9 ....... . . Contacting Dell ....... . .
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 12: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 13: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector Power-on indicator, power button NMI button...
  • Page 14 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector LCD panel USB connectors (2) Video connector Hard drives (8) Optical drive (optional) About Your System Icon Description Provides system ID, status information, and system error messages.

  • Page 15: Hard-Drive Indicator Codes

    Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-2.
  • Page 16 Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal"...

  • Page 17: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators center PCI riser (slot 1) power supplies (2) system status indicator connector 10 USB connectors (2) 13 remote access controller (optional) Connecting External Devices...

  • Page 18: Power Indicator Codes

    Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on. The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4).

  • Page 19: Nic Indicator Codes

    NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5. NIC Indicators link indicator Table 1-5. NIC Indicator Codes Indicator Link and activity indicators are off Link indicator is green...
  • Page 20 Table 1-6. LCD Status Messages Code Text SYSTEM NAME E1000 FAILSAFE, Call Support E1114 Temp Ambient E1116 Temp Memory E12 nn xx PwrGd E1210 CMOS Batt E1211 ROMB Batt E1229 CPU # VCORE E1310 RPM Fan ## E1313 Fan Redundancy About Your System Causes A 62-character string that can be...
  • Page 21 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessors"...
  • Page 22 Table 1-6. LCD Status Messages (continued) Code Text E1422 CPU Machine Chk E1610 PS # Missing E1614 PS # Status E1618 PS # Predictive E161C PS # Input Lost PS # Input Range Power source for specified power E1620 E1624 PS Redundancy E1710 I/O Channel Chk...
  • Page 23 Table 1-6. LCD Status Messages (continued) Code Text E1711 PCI PERR B## D## PCI PERR Slot # E1712 PCI SERR B## D## PCI SERR Slot # E1714 Unknown Err E171F PCIE Fatal Err B## D## F## PCIE Fatal Err Slot # E1810 HDD ## Fault Causes...
  • Page 24 Table 1-6. LCD Status Messages (continued) Code Text HDD ## Rbld Abrt The specified hard drive has E1811 E1812 HDD ## Removed E1913 CPU & Firmware Mismatch E1A11 PCI Rsr Config E1A12 PCI Rsr Missing E1A14 SAS Cable A E1A15 SAS Cable B E2010 No Memory...
  • Page 25 SIO failure. Keyboard controller failure. System management interrupt (SMI) initialization failure. BIOS shutdown test failure. BIOS POST memory test failure. See "Troubleshooting System Dell remote access controller (DRAC) configuration failure. CPU configuration failure. Incorrect memory configuration. Memory population order incorrect.
  • Page 26 Table 1-6. LCD Status Messages (continued) Code Text E2111 SBE Log Disable Crd # DIMM ## E2112 Mem Spare Crd # DIMM ## E2113 Mem Mirror Crd # DIMM ## & ## Fatal NB Mem CRC One of the connections in the E2118 Fatal SB Mem CRC One of the connections in the E2119...

  • Page 27: Solving Problems Described By Lcd Status Messages

    Table 1-6. LCD Status Messages (continued) Code Text I1912 SEL Full ROMB Batt < 24hr Warns predictively that the RAID W1228 NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 28: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 29 Table 1-7. System Messages (continued) Message DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology. Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has...
  • Page 30 "Installing a RAC Card" on page 80. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. See "Getting Help" on page 147. This message is usually followed by specific information.
  • Page 31 Table 1-7. System Messages (continued) Message Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address , read value expecting value Memory tests terminated by...
  • Page 32 Table 1-7. System Messages (continued) Message PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n Actual Link Width is n PCIe Training Error: Embedded...
  • Page 33 Battery" on page 118. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to...
  • Page 34 Warning: Embedded RAID firmware is not present. Warning: Embedded RAID error. Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, or 8 DIMMs. DIMMs should be populated sequentially starting in slot 1. Write fault...

  • Page 35: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or (no).
  • Page 36 About Your System...

  • Page 37: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 38: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 39 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 40 If you have installed a RAC, additional options such as virtual floppy and virtual CD-ROM may be present. NOTE: SCSI adapter. See support.dell.com for the latest support information about booting from external devices USB Flash Drive Type Determines the emulation type for a USB flash drive. Hard disk allows the USB (Auto default) flash drive to act as a hard drive.

  • Page 41: Cpu Information Screen

    CPU Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors. Logical Processor Displays when the processors support HyperThreading. Enabled (Enabled default) permits all logical processors to be used by the operating system.

  • Page 42: Integrated Devices Screen

    Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) Embedded SATA (Off Allows the integrated SATA controller to be set to Off or ATA Mode.

  • Page 43: Serial Communication Screen

    Serial Communication Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-5. Serial Communication Screen Options Option Description Serial Communication Options are On with Console Redirection via COM2, and Off. (Off default) Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when...

  • Page 44: Exit Screen

    Table 2-6. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked.

  • Page 45: System And Setup Password Features

    System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
  • Page 46 The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc>...

  • Page 47: Using The Setup Password

    Deleting or Changing an Existing System Password 1 When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing <F2> during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.

  • Page 48: Disabling A Forgotten Password

    If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).

  • Page 49: Entering The Bmc Setup Module

    Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press <Ctrl-E> when prompted after POST. If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting, and then restart your system and try again. BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the BMC User’s Guide.
  • Page 50 Using the System Setup Program...

  • Page 51: Installing System Components

    Installing System Components This section describes how to install the following system components: • Hard drives • Power supplies • System fans • Cooling shroud • Fan brackets • SAS controller daughter card • RAID battery • Expansion cards • Expansion card cage •...

  • Page 52: Inside The System

    Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.

  • Page 53: Front Bezel

    The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The expansion- card cage containing the left riser accommodates up to two full-length PCIe or PCI-X expansion cards, while the central riser accommodates one half-length PCIe expansion card.

  • Page 54: Replacing The Front Bezel

    Figure 3-2. Removing the Front Bezel bezel lock Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 55: Closing The System

    Closing the System 1 Lift up the latch on the cover. 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis. See Figure 3-3. 3 Push down the latch to lever the cover into the closed position.

  • Page 56: Before You Begin

    Before You Begin Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SATA drive carrier — Usable only with a SATA hard drive. •...

  • Page 57: Installing A Drive Blank

    Installing a Drive Blank The process for installing a drive blank depends on whether your system is configured with 3.5-inch or 2.5-inch hard drives. For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive bay.

  • Page 58: Replacing A Hard-Drive Carrier

    Figure 3-4. Installing a Hot-Plug Hard Drive hard drive Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:...

  • Page 59: Installing A Sas Hard Drive Into A Satau Drive Carrier

    Installing a SAS Hard Drive Into a SATAu Drive Carrier NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws. 1 Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear.

  • Page 60: Installing A Sata Hard Drive Into A Sata Drive Carrier

    Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers. 1 Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear.

  • Page 61: Installing A Sata Hard Drive And Interposer Card Into A Satau Hard-Drive Carrier

    Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws.

  • Page 62: Power Supplies

    Figure 3-7. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier SATAu SAS screws (4) SATA hard-drive Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1).

  • Page 63: Removing A Power Supply

    Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on.

  • Page 64: Replacing A Power Supply

    Figure 3-8. Removing and Installing a Power Supply locking tab Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-8. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages.

  • Page 65: Installing The Power Supply Blank

    Installing the Power Supply Blank To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. System Fans The system includes four hot-pluggable cooling fans.

  • Page 66: Replacing A Cooling Fan

    Figure 3-9. Removing and Installing a Cooling Fan fan bracket Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-9. 2 Close the system.

  • Page 67: Removing The Cooling Shroud

    Removing the Cooling Shroud 1 The cooling shroud is secured with a latch at the end of the shroud. Release the latch by pulling it towards the outside wall of the chassis. See Figure 3-10. 2 Rotate the shroud upward and toward the front of the system on its hinges, and then lift the shroud out of the system.

  • Page 68: Fan Brackets

    Fan Brackets Removing the Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 69: Replacing The Fan Bracket

    Figure 3-11. Removing and Installing the Fan Bracket release latch fan bracket slot in power supply cage Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2 Gently rotate the left end of the fan bracket downward into the system until the release latch and plastic clip fully engage.

  • Page 70: Installing A Sas Controller Daughter Card

    configuration. Although the cabling for the two types of daughter cards is different (the SAS controller daughter card has only one connector, while the SAS RAID controller daughter card has two), both cards install into the sideplane as described below. The SAS RAID controller daughter card is shown in Figure 3-12.
  • Page 71 Figure 3-12. Installing a SAS Controller Daughter Card SAS controller daughter card SAS controller daughter card battery connector SAS controller daughter card tray 6 Attach any cables from the SAS controller daughter card to the backplane, referring to Figure 3-13, Figure 3-14, Figure 3-15, or Figure 3-16 for the cabling guidelines for your system’s card and backplane configuration.

  • Page 72: Sas And Sas Raid Controller Daughter Card Cabling Guidelines

    SAS and SAS RAID Controller Daughter Card Cabling Guidelines Figure 3-13. SAS Controller Daughter Card Cabling With all Backplanes SAS controller daughter card backplane Figure 3-14. SAS RAID Controller Daughter Card Cabling With 3.5-inch x6 Backplane SAS controller 0 SAS backplane A Installing System Components SAS controller 0 SAS RAID controller daughter...
  • Page 73 Figure 3-15. SAS RAID Controller Daughter Card Cabling With 3.5-inch x4 Backplane SAS controller 0 SAS backplane A Figure 3-16. SAS RAID Controller Daughter Card Cabling With 2.5-inch x8 Backplane SAS controller 0 SAS controller 1 SAS RAID controller daughter card 3.5-inch x4 backplane SAS RAID controller daughter...

  • Page 74: Removing A Sas Controller Daughter Card

    Removing a SAS Controller Daughter Card 1 Disconnect any battery connectors if applicable. 2 Disconnect the control panel cable. See "Removing the Control Panel Assembly" on page 105 3 Disconnect any SAS cables from the card. 4 Gently press down on the release tab while sliding the SAS controller daughter card in its tray away from the sideplane connector, freeing the chassis slots on the tray from the chassis hooks, and lifting the card from the system.

  • Page 75: Removing A Raid Battery

    Figure 3-17. Installing a RAID Battery chassis battery carrier slot (2) SAS RAID controller daughter card battery Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS RAID controller daughter card. See Figure 3-17. 2 Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier slots.

  • Page 76: Configuring The Boot Device

    System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller.
  • Page 77 4 Open the expansion-card guide latch and remove the filler bracket. See Figure 3-18. 5 Install the expansion card: If the expansion card is full length, align its front edge with the front card guide. See Figure 3-18. Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser board.

  • Page 78: Removing An Expansion Card

    Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 79: Replacing The Expansion-Card Cage

    Figure 3-19. Installing and Removing the Expansion-Card Cage expansion-card cage 6 Lift the cage straight up to clear the chassis. See Figure 3-19. Replacing the Expansion-Card Cage CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 80: Installing A Rac Card

    Installing a RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server remotely.

  • Page 81: Optical Drive

    6 Align the front edge of the RAC card with the two front plastic retention standoffs adjacent to the RAC system board connector, and press down the side of the card until it is fully seated. See Figure 3-20. When the front of the card is fully seated, the plastic standoff snaps over the edge of the card. 7 Connect the two short ribbon cables to the RAC card and the system board.

  • Page 82: Installing The Optical Drive

    Figure 3-21. Removing and Installing the Optical Drive Tray optical-drive cable optical drive Installing the Optical Drive 1 Align the optical drive tray with its opening in the front panel. The optical drive opening is above the hard-drive slots on the far right, or the flex bay, depending on your system’s drive configuration (the hard-drives slots are identified by labels on the front panel of the system).

  • Page 83: Diskette Drive

    Diskette Drive Removing the Diskette Drive From the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 84: Installing The Diskette Drive Into The System

    Figure 3-22. Installing and Removing the Diskette Drive From the System diskette drive carrier Installing the Diskette Drive Into the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 85: Removing The Diskette Drive From The Drive Carrier

    7 Replace the front bezel if removed in step 2. See "Replacing the Front Bezel" on page 54. 8 Reconnect the system and peripherals to their electrical outlets. Removing the Diskette Drive From the Drive Carrier 1 Remove the diskette drive from the system. See "Removing the Diskette Drive From the System" on page 83.

  • Page 86: Scsi Tape Drive

    SCSI Tape Drive This section describes how to configure and install an internal SCSI tape drive. NOTE: Installing a SCSI tape drive requires an optional SCSI controller card. Removing and Installing an Internal SCSI Tape Drive NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide.
  • Page 87 4 Prepare the tape drive for installation. Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive (and controller card, if applicable), and compare the jumper and switch settings with those in the drive documentation.

  • Page 88: Removing And Replacing The Tape Drive Cable Retention Bracket

    Removing and Replacing the Tape Drive Cable Retention Bracket The optional tape drive available with the 3.5" x4 and 2.5" x8 backplane configurations connects to the system board through an expansion card plugged into one of the PCI expansion card slots. The tape drive cable is routed along the right side of the chassis and behind the tape drive cable retention bracket.

  • Page 89: System Memory

    (FB) DDR II memory modules in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB. The eight memory sockets are located on the system board under the cooling shroud adjacent to the power supply bays. See Figure 6-2. You can purchase memory upgrade kits from Dell. NOTICE:...

  • Page 90: Non-Optimal Memory Configurations

    Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal. Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system. The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is not enabled.
  • Page 91 NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 4 Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down.

  • Page 92: Removing Memory Modules

    9 Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 67. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 10 Close the system.

  • Page 93: Activating The Integrated Nic Toe

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 94 Figure 3-28. Installing and Removing the Heat Sink heat sink 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise direction until it releases from the processor.

  • Page 95: Installing A Processor

    Figure 3-29. Installing and Removing a Processor notch in processor (2) processor shield 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.

  • Page 96: System Battery

    4 Install the heat sink. NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 10. If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the protective sheet from the thermal grease layer on top of the heat sink.
  • Page 97 3 Locate the battery socket. See "System Board Connectors" on page 137. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery.

  • Page 98: Expansion-Card Riser Boards

    8 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 37. 9 Enter the correct time and date in the System Setup program's Time and Date fields. 10 Exit the System Setup program. 11 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least an hour.

  • Page 99: Installing The Left Riser Board

    Figure 3-31. Replacing the Left Riser Board riser release pin riser securing tabs (6) Installing the Left Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 100: Removing The Central Riser Board

    Removing the Central Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Press the blue release tab in the center of the central riser to release the board from the system board socket while easing both ends of the riser upward.

  • Page 101: Sideplane Board

    Sideplane Board Removing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 102: Installing The Sideplane Board

    Figure 3-33. Sideplane Removal and Installation sideplane board backplane connector Installing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 103: Sas Backplane Board

    SAS Backplane Board Removing the SAS Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 104: Installing The Sas Backplane Board

    Figure 3-34. SAS Backplane Board Removal drive carrier securing slots (10) Installing the SAS Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 105: Control Panel Assembly (Service-Only Procedure)

    7 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 70. 8 Reattach the SAS controller daughter card cables and the control panel cable. See "SAS and SAS RAID Controller Daughter Card Cabling Guidelines" on page 72. 9 Reinstall the hard drives.

  • Page 106: Installing The Control Panel Assembly

    Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. Remove the display module from the chassis cutout. Figure 3-35. Control Panel Removal display module label display module cable control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws.

  • Page 107: System Board (Service-Only Procedure)

    4 Connect the display module cable to the control panel board. See Figure 3-35. 5 Connect the control panel cable to the control panel board. See Figure 3-35. 6 Close the system. See "Closing the System" on page 55. 7 Reconnect the system to the power source and turn on the system and attached peripherals. 8 If applicable, install the bezel.

  • Page 108: Installing The System Board

    Figure 3-36. System Board Removal system-board tray system-board securing tabs Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 109 5 Replace the sideplane. See "Installing the Sideplane Board" on page 102 6 Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location. 7 Replace the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 95. 8 Replace the memory modules.
  • Page 110 Installing System Components...

  • Page 111: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 112: Checking The Equipment

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 112. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 113: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.

  • Page 114: Troubleshooting The Mouse

    4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 131. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. •...

  • Page 115: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

  • Page 116: Troubleshooting A Nic

    Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 132. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. •...

  • Page 117: Troubleshooting A Damaged System

    3 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78. 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Opening and Closing the System" on page 54. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 118: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 119: Troubleshooting System Cooling Problems

    NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed, without a power supply blank installed, can cause the system to overheat.

  • Page 120: Troubleshooting System Memory

    Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 121: Troubleshooting A Diskette Drive

    3 Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 37. If the amount of memory installed matches the system memory setting, go to step 11. 4 Remove the bezel. See "Front Bezel" on page 53. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 122 Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 123: Troubleshooting An Optical Drive

    23 Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting an Optical Drive Problem •...

  • Page 124: Troubleshooting A Hard Drive

    Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See "Removing and Installing an Internal SCSI Tape Drive"...
  • Page 125 Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 126: Troubleshooting A Sas Or Sas Raid Controller Daughter Card

    Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Installing a SAS Controller Daughter Card" on page 70. Verify that the SAS cables are securely seated in their connectors. Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors. Close the system.

  • Page 127: Troubleshooting Expansion Cards

    9 If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected: • Memory module • Battery 10 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are correct.

  • Page 128: Troubleshooting The Microprocessors

    7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system.
  • Page 129 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system.
  • Page 130 Troubleshooting Your System...

  • Page 131: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 132: Running The System Diagnostics

    Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

  • Page 133: Selecting Diagnostics Options

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
  • Page 134 Running the System Diagnostics...

  • Page 135: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.
  • Page 136 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN NVRAM_CLR NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. Jumpers and Connectors Description (default) The password feature is enabled. The password feature is disabled.

  • Page 137: System Board Connectors

    System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2. System Board Connectors Jumpers and Connectors...
  • Page 138 Table 6-2. System Board Connectors Connector RAC_CONN2 SATA_B RAC_CONN1 DIMM 1 DIMM 5 DIMM 2 DIMM 6 DIMM 3 DIMM 7 10 DIMM 4 11 DIMM 8 12 CPU1 13 FAN4_2U 14 FLOPPY 15 FAN3_2U 16 FAN2_2U 17 FAN1_2U 18 CPU2 19 SIDEPLANE 20 BACKPLANE 21 TOE_KEY...

  • Page 139: Sas Backplane Board Connectors

    SAS Backplane Board Connectors Figure 6-3, Figure 6-4, and Figure 6-5 show the location of the connectors on the three SAS backplane board options. Figure 6-3. SAS Backplane Board Components: 3.5-inch x6 Option drive 0 (SASDRV0) optical drive power (CD_PWR) 5 drive 5 (SASDRV5) 10 backplane power (BP_PWR) front...
  • Page 140 Figure 6-4. SAS Backplane Board Components: 3.5-inch x4 Option drive 0 (SASDRV0) drive 2 (SASDRV2) backplane power (J_BP_PWR) Jumpers and Connectors front back SAS (SAS_A) drive 3 (SASDRV3) tape drive power connector (J_TBU_PWR) drive 1 (SASDRV1)
  • Page 141 Figure 6-5. SAS Backplane Board Components: 2.5-inch x8 Option drive 0 (SASDRV0) drive 5 (SASDRV5) drive 4 (SASDRV5) 10 secondary SAS (SAS_B) front back drive 2 (SASDRV2) drive 6 (SASDRV5) drive 1 (SASDRV5) primary SAS (SAS_A) drive 3 (SASDRV3) drive 7 (SASDRV4) optical drive power (CD_PWR) backplane power (BP_PWR) Jumpers and Connectors...

  • Page 142: Sideplane Board Connectors

    Sideplane Board Connectors See Figure 6-6 for the location and description of connectors on the sideplane board. Figure 6-6. Sideplane Board Connectors control panel (CTRL) CD IDE (IDE) Expansion-Card Riser-Board Components and PCI Buses Figure 6-7, Figure 6-8, and Figure 6-9 show the components on the optional PCI-X/PCIe expansion-card riser boards, including the expansion-card slots and buses.
  • Page 143 Figure 6-7. Optional PCIe Left Expansion-Card Riser Board Components riser release pin pin guide (2) Figure 6-8. Optional PCI-X Left Expansion-Card Riser Board Components riser release pin pin guide (2) slot 2 PCIe x8 lane width system board connector slot 2 PCI-X 133-MHz system board connector slot 3 PCIe x4 lane width slot 3 PCI-X 133-MHz...

  • Page 144: Disabling A Forgotten Password

    Figure 6-9. Optional PCIe Expansion-Card Central Riser Board Components slot 1 PCI-X - x8 lane width Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 37. The password jumper enables these password features or disables them and clears any password(s) currently in use.
  • Page 145 8 Open the system. See "Opening and Closing the System" on page 54. 9 Install the jumper plug on the password jumper. 10 Lower the memory module shroud. 11 Close the system. 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password.
  • Page 146 Jumpers and Connectors...

  • Page 147: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 148: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 149: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 150: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 151 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Description of problem and troubleshooting procedures you performed:...

  • Page 152: Contacting Dell

    In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.
  • Page 153 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS portable computers only Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas General Support Barbados...
  • Page 154 Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business,...
  • Page 155 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 156 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)
  • Page 157 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS portable computers only City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 158 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 159 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.
  • Page 160 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 161 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 162 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 163 City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 47 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...
  • Page 164 City Code Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 165 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 166 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales...
  • Page 167 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only...
  • Page 168 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 169: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 170 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 171 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 172 KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM —...
  • Page 173 NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity —...
  • Page 174 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 175 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
  • Page 176 Glossary...

  • Page 177: Index

    65 replacing, 66 cover removing, 54 damaged systems troubleshooting, 117 daughter card SAS, 69-70, 74 Dell contacting, 151-152 diagnostics advanced testing options, 132 testing options, 132 when to use, 131 diskette drive installing, 84 removing, 83 troubleshooting, 121...
  • Page 178 expansion slots PCI buses, 142 expansion-card cage removing, 78 replacing, 79 expansion-card riser board connectors, 142 PCI buses, 142 external devices connecting, 17 fan bracket removing, 68 replacing, 69 features back-panel, 17 front-panel, 13 guidelines expansion card installation, 76 guidelines for memory installation, 89 hard drive installing, 57...
  • Page 179 memory installation guidelines, 89 installing, 90 system, 89 troubleshooting, 120 memory modules removing, 92 messages alert, 35 error messages, 37 hard-drive indicator codes, 15 status LCD, 19 system, 28 warning, 35 microprocessors troubleshooting, 128 mouse troubleshooting, 114 NICs indicators, 19 troubleshooting, 116 optical drive installing, 82...
  • Page 180 47 Index setup password features, 45 sideplane board installing, 102 removing, 101 startup accessing system features, 12 support contacting Dell, 151-152 system opening, 54 system board connectors, 137 installing, 108 jumpers, 135 removing, 107 replacing, 107 system cooling...
  • Page 181 troubleshooting (continued) system cooling, 119 tape drive, 123 USB device, 115 video, 113 wet system, 116 upgrades processor, 93 USB device troubleshooting, 115 using system setup, 38 video troubleshooting, 113 warning messages, 35 warranty, 11 wet system troubleshooting, 116 Index...
  • Page 182 Index...

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