Chapter 2
Troubleshooting Installs, Upgrades, and Reboots
S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
0x7FFFFC8C: 7FFFFC94 00000003 00000001 00000003 ................
0x7FFFFC9C: 00000001 00000000 00000068 00000000 ........h.......
0x7FFFFCAC: 7FFFFCE8 2AB4F819 00000001 7FFFFD14 .......*........
0x7FFFFCBC: 7FFFFD1C 0804C470 00000000 7FFFFCE8 ....p...........
0x7FFFFCCC: 2AB4F7E9 2AAC1F00 00000001 08048A2C ...*...*....,...
PID: 898
SAP: 0
UUID: 0
switch#
Enter the following command to determine if the restart recently occurred:
Step 5
switch# show system uptime
Start Time: Fri Sep 13 12:38:39 2002
Up Time:
To determine if the restart is repetitive or a one-time occurrence, compare the length of time that the
system has been up with the timestamp of each restart.
Enter the following command to view the core files:
Step 6
switch# show cores
Module-num
----------
5
6
8
8
The output shows all cores that are presently available for upload from the active supervisor. The
module-num column shows the slot number on which the core was generated. In the previous example,
an FSPF core was generated on the active supervisor module in slot 5. An FCC core was generated on
the standby supervisory module in slot 6. Core dumps generated on the module in slot 8 include
ACLTCAM and FIB.
To copy the FSPF core dump in this example to a TFTP server with the IP address 1.1.1.1, enter the
following command:
switch# copy core://5/1524 tftp::/1.1.1.1/abcd
The following command displays the file named
switch# show pro log pid 1473
======================================================
Service: ips
Description: IPS Manager
Started at Tue Jan
Stopped at Thu Jan 10 06:16:45 1980 (83451 us)
Uptime: 1 days 13 hours 9 minutes 9 seconds
Start type: SRV_OPTION_RESTART_STATELESS (23)
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Exit code: signal 6 (core dumped)
CWD: /var/sysmgr/work
Virtual Memory:
CODE
DATA
BRK
STACK
TOTAL
OL-9285-05
0 days, 1 hours, 16 minutes, 22 seconds
Process-name
PID
------------
---
fspf
1524
fcc
919
acltcam
285
fib
283
8 17:07:42 1980 (757583 us)
08048000 - 080FB060
080FC060 - 080FCBA8
081795C0 - 081EC000
7FFFFCF0
20952 KB
Troubleshooting Cisco SAN-OS Software System Reboots
Core-create-time
----------------
Jan 9 03:11
Jan 9 03:09
Jan 9 03:09
Jan 9 03:08
zone_server_log.889
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
in the
directory:
log
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