Page 1 IntelliStation A Pro Type 6224 User’s Guide...
Page 3 IntelliStation A Pro Type 6224 User’s Guide...
Page 4 Warranty information in the Installation Guide. Second Edition (June 2004) © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 5: Table Of Contents
Creating an emergency recovery-repair diskette in Windows ..13 Creating an IBM Enhanced Diagnostics diskette in Windows ..14 Using video features ..... . . 15 Video device drivers .
Page 6 Chapter 4. Installing options ....33 Installation guidelines ..... . 33 System reliability considerations .
Page 7 Recovering or installing device drivers ....95 Using the IBM Enhanced Diagnostics diskette ... . . 95 Using the recovery-repair diskette in Windows .
Page 8 IntelliStation A Pro Type 6224: User’s Guide...
Page 9: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2004...
Page 10 Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
Page 11 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 12 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 13 All caution and danger statements in this documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in the IBM Safety Information document.
Page 14 For example, if a caution statement begins with a number 1, translations for that caution statement appear in the IBM Safety Information document under statement Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your computer or optional device before you install the device.
Page 15: Chapter 1. Introducing The Intellistation A Pro Computer
IBM IntelliStation Documentation CD This CD contains all of the IBM IntelliStation A Pro Type 6224 documents in Portable Document Format (PDF). Depending on your computer model, additional documentation might be included on the IBM IntelliStation Documentation CD.
Page 16: Notices And Statements Used In This Document
Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM IntelliStation Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Page 17: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications of your computer. Depending on your model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Integrated functions: Heat output: v Supports up to two AMD Opteron v Broadcom 5703 10/100/1000 Ethernet...
Page 18: What Your Computer Offers
These features include Wake ® on LAN , Remote Administration, and IBM Director Agent. See “Managing your computer” on page 18 for more information. v Integrated network support Your computer comes with an integrated Ethernet controller, which supports connection to a 10-Mbps, 100-Mbps, or 1-Gbps network.
Page 19: Preinstalled Software
You can use this program to copy files to CD-R or CD-RW media. v IBM Product Registration You can use this program to register your computer with IBM. When you register your computer with IBM, information is entered into a database so that you can be contacted in case of a recall or other problems.
Page 20: Software On Cd
The following software is available from the IBM Web site: v IBM Director Agent You can use IBM Director Agent to view detailed information about your hardware and software, set up alerts, monitor a variety of system resources, and manage your asset security.
Page 21: Reliability, Availability, And Serviceability Features
Reliability, availability, and serviceability features Three important computer design features are reliability, availability, and serviceability (RAS). The RAS features help to ensure the integrity of the data that is stored in your computer, the availability of the computer when you need it, and the ease with which you can diagnose and repair problems.
Page 22 IntelliStation A Pro Type 6224: User’s Guide...
Page 23: Chapter 2. Operating The Computer
When this LED is lit, it indicates that there is activity between the computer and the network. There are two of these LEDs, one on the front and one on the rear of the computer. © Copyright IBM Corp. 2004...
Page 24: Turning On The Computer
Ethernet link status LED When this LED is lit, it indicates that there is an active connection on the Ethernet port. This LED is located on the rear of the computer. System-error LED When this LED is lit, it indicates that a system error has occurred. An LED on the system board is also lit to help isolate the error.
Page 25: Using Preinstalled Software
Press CTRL+A for SCSISelect Utility (some models) To start the Product Recovery program in Red Hat Linux, watch the screen until the operating system selection menu is displayed and select IBM Preload Recovery & Diagnostics. To use these features, press the applicable function key or keys quickly. The messages appear for only a short time.
Page 26: Installing Other Operating Systems
Complete the following steps to view the license agreement in Windows XP: 1. From the Windows XP desktop, click Start → All Programs → Access IBM. 2. Click IBM License Agreement. For Red Hat Linux, when you start the computer, the License Agreement window opens.
Page 27: Registering Your Computer
Use one of the following methods to register your computer in Windows: v From the Windows XP desktop, click Start → All Programs → IBM Registration and then follow the instructions. If you do not have access to the Internet, you...
Page 28: Creating An Ibm Enhanced Diagnostics Diskette In Windows
I/O Ports → Disable Legacy Diskette A). The IBM Enhanced Diagnostics diskette is a self-starting diagnostics diskette that you can use to test hardware components in your computer. You can create an IBM Enhanced Diagnostics diskette from the Product Recovery program or from the World Wide Web.
Page 29: Using Video Features
Using video features Your computer has an Accelerated Graphics Port (AGP) graphics adapter that renders 2D or 3D image quality and uses a standard video protocol for displaying text and graphic images. The adapter supports a variety of video modes (combinations of resolution, refresh rate, and color that are defined by a video standard for displaying text or graphics).
Page 30: Using Audio Features
Anti-intrusion features IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or hard disk drives. A cover lock is built into the computer to prevent the cover from being removed.
Page 31: Data Protection
Your computer has built-in virus protection that you can enable through the IBM Configuration/Setup Utility program. This built-in protection checks for viruses in the boot record only. Also, Norton AntiVirus for IBM is available on the hard disk. Locking the keyboard You can lock the keyboard so that others are unable to use it.
Page 32: Managing Your Computer
IBM Director Agent is available at http://www.ibm.com/pc/support/. You can use IBM Director Agent to view detailed information about your computer hardware and software, set up alerts, monitor a variety of system resources, and manage your asset security.
Page 33: Turning Off The Computer
1. Save and close all files that you are working with. 2. Close all open applications. 3. Click Start. 4. Click Turn Off Computer; then, click Turn Off to confirm. If you are using the preinstalled Red Hat Linux operating system, complete the following steps to shut down the operating system and computer: 1.
Page 34 v You can press and hold the power-control button for more than 4 seconds to cause an immediate shutdown of the computer. You can use this feature to turn off the computer if the operating system stops functioning. IntelliStation A Pro Type 6224: User’s Guide...
Page 35: Chapter 3. Configuring The Computer
ServeRAID Manager ™ ServeRAID Manager is available as a stand-alone program and as an IBM Director extension. If a ServeRAID controller is installed in your computer, use ServeRAID Manager to define and configure your disk-array subsystem before you install your operating system. For information about using this program, see “Using ServeRAID Manager”...
Page 36: Starting The Configuration/Setup Utility Program
Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: 1. Turn on the computer and watch the monitor screen. If the computer is already on when you start this procedure, you must shut down the operating system, turn off the computer, wait a few seconds until all in-use LEDs are turned off, and restart the computer.
Page 37 – Chipset Configuration Attention: Do not make changes to the Chipset Feature unless directed to do so by an IBM authorized service representative. Select this choice to modify settings that control features of the core chip set on the system board.
Page 38: Passwords
– Hardware Monitor Select this choice to display the computer temperature and voltage status, and fan speeds. – POST Error Log Select this choice to view the three most recent error codes and messages that were generated during POST, and to view the DMI log. Select Clear error log to clear the POST error log.
Page 39: Enabling The Broadcom Netxtreme Gigabit Ethernet Boot Agent
Using the Adaptec HostRAID configuration programs Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility (also referred to as IBM ServeRAID-7e) to add RAID levels 0 and 1 functionality to the integrated Serial ATA controller and the integrated SCSI controller. Be sure to use these programs as described in this document.
Page 40: Using The Adaptec Raid Configuration Utility Programs (For Serial Ata Raid)
Adaptec RAID Configuration Utility programs, see the documentation on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD. If this CD did not come with your computer, you can download the IBM ServeRAID-7e (Adaptec HostRAID) Support CD from http://www.ibm.com/pc/support/.
Page 41: Using The Scsiselect Utility Program (For Scsi Raid)
SCSI RAID feature and install the device drivers before you can use it. The SCSI RAID configuration utilities, device drivers, and information are available on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD. If this CD did not come with your server, you can download the IBM ServeRAID-7e (Adaptec HostRAID) Support CD from http://www.ibm.com/pc/support/.
Page 42: Using Serveraid Manager
ServeRAID Manager in Startable CD mode. To run the ServeRAID Manager program in startable-CD mode, turn on the computer; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the ServeRAID Manager program detects an unconfigured controller and ready drives, the program automatically starts the Configuration wizard.
Page 43: Viewing The Configuration
5. Review the information that is displayed in the “Configuration summary” window. To change the configuration, click Modify arrays or Modify logical drives. Note: Some operating systems have size limitations for logical drives. Before you save the configuration, verify that the size of the logical drive is appropriate for your operating system.
Page 44: Configuring The Gigabit Ethernet Controller
For device drivers and information about configuring the Gigabit Ethernet controller, go to http://www.ibm.com/pc/support/ Using the SCSISelect Utility program (some models) Use the SCSISelect Utility program to configure SCSI devices.
Page 45 The sync transfer rate is the transfer rate for Ultra SCSI devices. For Ultra3 SCSI LVD devices, the maximum rate is 160 MBps; for Ultra2 SCSI LVD devices, 80 MBps; for Fast SCSI devices, 20 MBps. – Advanced Configuration Select this choice to view or change the settings for advanced configuration options.
Page 46 IntelliStation A Pro Type 6224: User’s Guide...
Page 47: Chapter 4. Installing Options
This chapter provides instructions for installing or replacing hardware options in your computer. For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer. Installation guidelines...
Page 48: Installing Options In Your Computer
v While the device is still in its static-protective package, touch it to an unpainted metal part of the computer for at least 2 seconds. This drains static electricity from the package and from your body. v Remove the device from its package and install it directly into the computer without setting down the device.
Page 49: System-Board Option Connectors
System-board option connectors The following illustration shows the system-board connectors for user-installable options. Microprocessor board for microprocessor 2 Microprocessor 1 (U27) DIMM 1 DIMM 2 DIMM 3 DIMM 4 Battery PCI-X 1 PCI-X 2 PCI-X 3 PCI-X 4 PCI-X 5 Chapter 4.
Page 50: System-Board Internal Connectors
System-board internal connectors The following illustration shows the internal connectors on the system board. Front Ethernet activity LED Front 1394 (FireWire) Diskette SATA 0 SATA 1 Front USB connectors Primary IDE Power Secondary IDE Front panel Rear system fan 1 Rear system Microprocessor 1 fan fan 2...
Page 51: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output connectors on the system board. Keyboard/ mouse Serial 2 Parallel Serial 1 USB 1, USB 2, IEEE 1394 Ethernet, USB 3 Audio Removing the side cover To remove the side cover, you might find it easier to lay the computer on its side. Complete the following steps to remove the side cover of the computer: 1.
Page 52: Removing And Installing The Support Bracket
For instructions for replacing the side cover, see “Replacing the side cover” on page Attention: For proper cooling and airflow, replace the cover before turning on the computer. Operating the computer with the cover removed might damage computer components. Removing and installing the support bracket When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the support bracket to access the device.
Page 53: Removing The Bezel
To reinstall the support bracket, reverse the previous steps. Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. Complete the following steps to remove the bezel: 1.
Page 54: Installing An Adapter
4. Pull the top of the bezel away from the chassis; then, push the bezel down to disengage the bottom tabs. 5. Remove the bezel from the server and store the bezel in a safe place. For instructions for replacing the bezel, see “Replacing the bezel” on page 63. Installing an adapter The following notes describe the types of adapters that your computer supports and other information that you must consider when installing an adapter.
Page 55 (IDE), Serial ATA (SATA), or small computer system interface (SCSI) devices; and then PCI-X slots 2 through 6. v For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.
Page 56 Rear adapter- retention bracket Expansion- slot cover Adapter Front adapter- retention bracket 9. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans. If you are installing an optional SCSI adapter, see “Cabling an optional SCSI adapter”...
Page 57: Cabling An Optional Scsi Adapter
Cabling an optional SCSI adapter You can install an optional SCSI adapter in your computer to control the internal hard disk drives and provide additional RAID capabilities. With a SCSI adapter installed, you can configure the internal hard disk drives into disk arrays. You can also cable a SCSI adapter to external hard disk drives.
Page 58: Installing Internal Drives
Installing internal drives Bay 1 Bay 2 Bay 3 Bay 6 Bay 5 Bay 4 The following notes describe the types of drives that your computer supports and other information that you must consider when installing internal drives. v Your IntelliStation A Pro computer comes with an IDE optical drive (CD-ROM, CD-RW, or DVD/CD-RW combo drive) in bay 1 and a hard disk drive in bay 4.
Page 59 PCI-X adapter slot cover in the event you later remove the drive or adapter. v For a complete list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer. Installing a drive in bay 2 Complete the following steps to install a drive in bay 2: 1.
Page 60 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 61 Note: You might find it easier to install the new drive into the opening on the front and then attach the cables. 11. If you are installing a 3.5-in. drive in bay 2, attach a 5.25-in. conversion kit to the 3.5-in. drive. 12.
Page 62 Installing a drive in bay 3 Note: Only a 3.5-in. device can be installed in bay 3. Complete the following steps to install a drive in bay 3: 1. Read the safety information beginning on page vii, the guidelines in “Handling static-sensitive devices”...
Page 63 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 64 Notes: a. You might find it easier to install the new drive into the opening on the front and then attach the cables. b. If you are installing a hard disk drive, you might need to temporarily disconnect the front-panel cable from the system board. You can reconnect the front-panel cable after you have finished installing the hard disk drive.
Page 65 8. Grasp the drive cage and rotate the cage out of the computer until it locks into place with the drive-cage retention tab. Note: You might need to disconnect the power cables from the drives before you rotate the cage all the way. The open ends of the drive slots and installed drives will face you.
Page 66: Power And Signal Cables For Internal Drives
12. Attach the new drive to the drive tray. Place the drive on the drive tray and align the holes on the drive with the mounting pins on the drive tray. Gently pull both sides of the drive tray outward and insert the mounting pins into the holes on the drive.
Page 67: Installing Memory Modules
The following cables are provided: v Power cables: Four-wire power cables connect the drives to the power supply. At the end of these cables are plastic connectors that can be attached to different drives; these connectors vary in size. With Serial ATA drives, you can use either a four-wire power cable or a five-wire Serial ATA power cable, but do not use both at the same time (use one or the other).
Page 68 (ECC) DIMMs. These DIMMs must be compatible with the latest PC2700 SDRAM buffered DIMM specification. For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer.
Page 69 4. Remove the support bracket (see “Removing and installing the support bracket” on page 38). 5. For easier access to the memory modules on the system board, rotate the drive cage out of the computer until it locks into place. You might need to disconnect the power cables from the drives before you rotate the cage all the way.
Page 70: Installing A Second Microprocessor
DIMM connector 1 DIMM connector 2 DIMM connector 3 DIMM connector 4 12. Repeat steps 8 through 11 for the second DIMM in the pair. 13. If you have other options to install or remove, do so now. 14. If you moved the drive cage out of the way in step 5, push the drive cage outward and press in on the drive-cage release tab.
Page 71 The most current level of BIOS code for the computer is available from http://www.ibm.com/pc/support/. v For a list of supported microprocessor options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer Before you begin, obtain the following items:...
Page 72 Option screws (captive) Microrpocessor Alignment board holes Short screws Press points Alignment pins System board Second-microprocessor connectors 7. Remove the six indicated screws from the system board. 8. Position the alignment holes in the microprocessor board over the two plastic alignment pins on the system board;...
Page 73 12. Lift the microprocessor-release lever to the fully open position (90°). Lever open Attention: You must make sure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and system board.
Page 74 15. Install the fan sink. Fan sink Fan sink cable Microprocessor Retention spring clips a. Make sure that the two retention spring clips on the microprocessor retention bracket (on the microprocessor board) are open and rotated to either side as shown in the above illustration. b.
Page 75: Installing An External Scsi Cable
To install an external SCSI connector on the rear of the computer, install an external SCSI interface option. For a list of supported external SCSI interface options for your computer, go to http://www.ibm.com/pc/. The external SCSI interface option contains a SCSI cable with a connector at one end and on the other end another connector or an expansion-slot cover with an embedded connector.
Page 76: Installing A Security Rope Clip
4. Open the front adapter-retention bracket and remove the rear adapter-retention bracket from the PCI-X slots (see “Installing an adapter” on page 40 for instructions). You might also have to remove longer adapters for access to the SCSI connectors on the system board. 5.
Page 77: Replacing The Bezel
4. Insert the rope clip through the rear panel; then, attach and tighten the nuts. 5. Thread the cable through the rope clip and around an object that is not part of or permanently secured to the building structure or foundation and from which the cable cannot be removed.
Page 78: Connecting External Options
3. Reconnect the external cables and power cords to the computer; then, connect the power cords to electrical outlets. 4. Turn on the attached devices; then, turn on the computer. Connecting external options You can connect a number of optional external devices to the connectors on the rear and front of the computer.
Page 79: Audio Connectors
v One Ethernet v Two IEEE 1394A (FireWire) v One keyboard v One mouse v One parallel v Two serial v Five Universal Serial Bus (USB) v One video The following illustration shows the locations of the connectors on the rear of the computer.
Page 80: Auxiliary-Device (Pointing-Device) Connector
line-in connector on a stereo system. The internal speaker in the computer is disabled when a device is attached to this connector. There are two microphone connectors, one on the front and one on the rear of the computer. Connect a microphone to this connector to record sounds onto the hard disk or to use speech-recognition software.
Page 81: Keyboard Connector
IEEE 1284-compliant cable that does not exceed 3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallel connector as bidirectional.
Page 82: Universal Serial Bus Connectors
SCSI channel B connector on the system board to this opening. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. See “System-board internal connectors” on page 36 for the locations of the SCSI connectors.
Page 83: Video Connector
Video connector The Accelerated Graphics Port (AGP) adapter, which is in the AGP slot on the system board, provides the video connector. This connector is on the rear of the computer. Use the video connector to connect a monitor or other display device. The following illustrations show examples of different video connectors.
Page 84 Attention: To get the best performance from the NVIDIA Quadro FX 1100 and NVIDIA Quadro FX 3000 video adapters, you must connect the video adapter to the computer power supply. Otherwise, the video adapter will be operating with very limited power, resulting in a decrease in performance for some applications. Use one of the disk drive power drops to connect the video adapter to the computer power supply.
Page 85: Chapter 5. Solving Problems
Computer Support flowchart The Computer Support flowchart on the following page will help you determine how to get help from IBM and register your computer. v POST beep codes and error messages The power-on self-test generates beep codes and messages to indicate successful test completion or the detection of a problem.
Page 86 Check all cables for loose connections and verify that all optional devices you installed are on the compatibility matrix. You can view the compatibility matrix http://www.pc.ibm.com/us/compat/ intellistation/ View information about IBM Support Line at http://www.ibm.com/services/sl/products/ Problem or view support telephone numbers at solved? http://www.ibm.com/planetwide/ View support telephone numbers at http://www.ibm.com/planetwide/...
Page 87: Power-On Self-Test (Post)
Power-on self-test (POST) When you turn on the computer, the power-on self-test (POST) performs a series of tests to check the operation of system components and some of the installed options. If POST finishes without detecting any problems, the first window of your operating system or application program opens.
Page 88 If this occurs and the Boot Fail remains, call for Count feature in the Start Options of the IBM service. Configuration/Setup Utility program is set to Enabled (its default setting), you must restart the computer three times to force the system BIOS to reset the memory connector from Disabled to Enabled.
Page 89: Post Error Messages
If you did not add, remove, or change the location of a device, a device is probably failing. Running the diagnostic program might isolate the failing device. See “Using the IBM Enhanced Diagnostics diskette” on page 95.
Page 90 Table 3. POST error messages (continued) POST message Description A change in the memory configuration occurred. This message might appear after you add or remove memory. Note: The computer can be used with decreased memory capacity. Action: Take the following steps to correct the problem: 1.
Page 91 Table 3. POST error messages (continued) POST message Description 301 and 303 An error occurred during the keyboard and keyboard controller test. These error messages also might be accompanied by continuous beeping. Action: Take the following steps to correct the problem: 1.
Page 92 Table 3. POST error messages (continued) POST message Description 1962 No valid startup devices were found. The computer cannot find the startup drive or operating system. Action: Make sure that the drive you want to start from is in the startup sequence. 1.
Page 93: Diagnostic Programs And Error Messages
You can also download the latest version of the diagnostics programs from http://www/ibm.com/pc/support/ and use the downloaded file to create an IBM Enhanced Diagnostics diskette. See “Creating an IBM Enhanced Diagnostics diskette in Windows” on page 14 for instructions.
Page 94: Starting The Diagnostic Programs And Viewing The Test Log
To start the Enhanced Diagnostics programs in Red Hat Linux operating system, complete the following steps: a. Restart the computer. b. When the operating system selection menu is displayed, select IBM Preload Recovery & Diagnostics. c. Select Run diagnostics to start the diagnostics programs.
Page 95: Diagnostic Error Message Tables
b. The system maintains the test-log data only while the Enhanced Diagnostics program is running. When you end the Enhanced Diagnostics program, the test log is cleared. Diagnostic error message tables The following tables provide descriptions of the error messages that might be listed in the test log after you run the diagnostic programs.
Page 96 Code Function Result Text message Action Microprocessor Failed Any failure message 1. Make sure that the test microprocessor is installed and seated correctly. 2. If the computer does not have the latest level of BIOS code installed, update the BIOS code to the latest level.
Page 97 Code Function Result Text message Action Diskette drive Failed Internal diskette drive 1. Run the test with another diskette drive. 2. Make sure that the cables are correctly connected to the diskette drive. 3. Run the test again. 4. Call for service. CD-ROM Failed On system board.
Page 98 Code Function Result Text message Action Magnetic tape Aborted Test setup error: No tape drive found 1. Check the cables and drive power connections to the drive. 2. See the information that comes with the tape drive. 3. See the error messages and text in the PC-Doctor error log for detailed...
Page 99 Code Function Result Text message Action Keyboard Failed On system-board keyboard test failed 1. Make sure that the keyboard cable is connected to the correct port (for example, make sure that it is not connected to the mouse port). 2. If the problem remains, replace the keyboard cable.
Page 100: Small Computer System Interface (Scsi) Messages
Small computer system interface (SCSI) messages If you receive a SCSI error message when running the SCSISelect Utility program, it might be the result of any of the following problems: v A failing SCSI device (adapter or drive) v An incorrect SCSI configuration v Duplicate SCSI IDs in the same SCSI chain v An incorrectly installed SCSI terminator v A defective SCSI terminator...
Page 101: Cd-Rom Drive Problems
2. Run the diagnostic tests to determine whether the computer is running correctly. 3. Reinstall the new software or new device. CD-ROM drive problems Symptom Suggested action CD-ROM drive is not Make sure that: recognized. The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program.
Page 102: Hard Disk Drive Problems
Hard disk drive problems Symptom Suggested action Not all drives are recognized by 1. Remove the first drive that is not recognized and try the hard disk drive the hard disk drive diagnostic diagnostic test again. test (Fixed Disk test). 2.
Page 103: Memory Problems
POST. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the information that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
Page 104: Option Problems
75 mm (3 in.) to prevent diskette drive read/write errors. 2. Non-IBM monitor cables might cause unpredictable problems. 3. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors.
Page 105: Parallel Port Problems
The printer signal cable is connected to the correct serial or parallel port on the computer. Note: Non-IBM printer cables might cause unpredictable results. v You have assigned the printer port correctly in your operating system or application program.
Page 106: Serial Port Problems
Serial port problems Symptom Suggested action The number of serial ports Make sure that: identified by the operating v Each port is assigned a unique address in the Configuration/Setup Utility system is less than the number program and none of the serial ports is disabled. of serial ports that are installed.
Page 107: Microprocessor-Board Error Leds
If the problem remains, the LED will continue to be lit. For information about how to correct the problems indicated by the error LEDs, see the “Diagnostic error message tables” on page 81. Rear system fan 1 error LED System power error LED Rear system fan 2 error LED DIMM 1 error LED...
Page 108: Troubleshooting The Ethernet Controller
If your hard disk drive, including the partition that contains the Product Recovery program, becomes damaged or if you replace the hard disk drive, contact IBM to order the IBM Product Recovery CD to recover your preinstalled operating system, application programs, and device drivers.
Page 109: Recovering Or Installing Device Drivers
World Wide Web. Using the IBM Enhanced Diagnostics diskette If you have attached a diskette drive to the computer and created an IBM Enhanced Diagnostics diskette, complete the following steps to start the diskette. For instructions to create an IBM Enhanced Diagnostics diskette, see “Creating an IBM Enhanced Diagnostics diskette in Windows”...
Page 110: Using The Recovery-Repair Diskette In Windows
101 for details. Updating (flash-updating) the BIOS code on the computer Periodically, IBM might post new levels of BIOS code on the Web. Always check the IBM Support Web site at http://www.ibm.com/pc/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips.
Page 111: Recovering From A Post/Bios Update Failure
Recovering from a POST/BIOS update failure Note: You can download a file to create the POST/BIOS flash CD from http://www.ibm.com/pc/support/ on the World Wide Web. For more information, see Appendix A, “Getting help and technical assistance,” on page 101. If power to your computer is interrupted while POST/BIOS code is being updated (flash update), the computer might not restart (reboot) correctly.
Page 112: Erasing A Lost Or Forgotten Password (Clearing Cmos)
Erasing a lost or forgotten password (clearing CMOS) This section applies to lost or forgotten passwords. More information about lost or forgotten passwords is available in Access IBM. Complete the following steps to set the CMOS recovery jumper and erase a forgotten password: 1.
Page 113: Replacing The Battery
To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. Note: After you replace the battery, you must reconfigure the computer and reset the system date and time.
Page 114 5. Insert the new battery: a. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. b. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely.
Page 115: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 116: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.
Page 117: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 118: Trademarks
Chipkill ThinkPad EtherJet Tivoli e-business logo Tivoli Enterprise Eserver Update Connector FlashCopy Wake on LAN XA-32 IBM (logo) XA-64 IntelliStation X-Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS/2 WARP Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 119: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 120: Electronic Emission Notices
Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 121: Avis De Conformité À La Réglementation D'industrie Canada
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 122 IBM power cord part number Used in these countries and regions 13F9979 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire...
Page 123 IBM power cord part number Used in these countries and regions 6952300 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,...
Page 124 IntelliStation A Pro Type 6224: User’s Guide...
Page 125: Index
(USB) 68 SCSI adapter 43 controller SCSI requirements 68 Ethernet 4, 30 system-board external connectors 37 memory 57 system-board internal connectors 36 SCSI 43 CD-ROM drive configuring 27 eject button 9 Serial ATA 21 © Copyright IBM Corp. 2004...
Page 126 44 installing 95 type 44 recovering 95 express configuration 28 Device Drivers and IBM Diagnostics CD 95 external options, connecting 53, 64 diagnostic external SCSI devices 53 error message tables 81 error messages 79 programs 79, 80...
Page 127 IEEE 1394 (FireWire) connectors 66 mouse information, related publications 1 connector 66 input/output connectors 64 problems 88 installation order, memory modules 54 installing adapters 41 battery 99 notes, important 104 bezel 63 notices drive in bay 2 45 book 2 drive in bay 3 48 drives in bays 4, 5, or 6 50 internal drives 44...
Page 128 LEDs 92 SCSI HostRAID feature system management enabling 27 capabilities 4 using to configure the SCSI controller 27 IBM Director Agent 18 SCSISelect Utility program Remote Deployment Manager 18 menu choices 30 IntelliStation A Pro Type 6224: User’s Guide...
Page 129 17 using Adaptec RAID Configuration Utility 26 Configuration/Setup Utility program 21 Enhanced Diagnostics diskette 95 IBM Configuration/Setup Utility program 21 passwords 24 Product Recovery program 94 recovery-repair diskette 96 SCSI HostRAID to configure the controller 27 SCSISelect Utility program 30...
Page 130 IntelliStation A Pro Type 6224: User’s Guide...
Page 132 Part Number: 24R8390 Printed in USA (1P) P/N: 24R8390...

IBM IntelliStation A Pro 6224 User Manual

Safety

Chapter 1. Introducing the Intellistation a Pro Computer

Chapter 2. Operating the Computer

Chapter 3. Configuring the Computer

Chapter 4. Installing Options

Chapter 5. Solving Problems

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

Quick Links

Troubleshooting

Related Manuals for IBM IntelliStation A Pro 6224

Summary of Contents for IBM IntelliStation A Pro 6224

Table of Contents