Problem Determination Tips; Notices - IBM 8302 Hardware Maintenance Manual
Ibm computer hardware user manual
Hide thumbs
Also See for 8302:
- Guide utilisateur (124 pages) ,
- Benutzerhandbuch (122 pages) ,
- Guida per l'utente (120 pages)
Table of Contents
Advertisement
Problem determination tips
Due to the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination.
If possible, have this information available when requesting assistance from Service
Support and Engineering functions.
v Machine type and model
v Processor or hard disk upgrades
v Failure symptom
v Reference/Diagnostics version
v Hardware configuration
v Operating system software
Note: To eliminate confusion, identical systems are considered identical only if
Notices
References in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates.
Any reference to an IBM product, program, or service is not intended to state or
imply that only that IBM product, program, or service may be used. Subject to
IBM's valid intellectual property or other legally protectable rights, any
functionally equivalent product, program, or service may be used instead of the
IBM product, program, or service. The evaluation and verification of operation in
conjunction with other products, except those expressly designated by IBM, are the
responsibility of the user.
– Do diagnostics fail?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
– Type and version level
– Print (print screen) configuration currently in use
– BIOS level
– Type and version level
they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the same locations
4. Have the same address jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same Reference/Diagnostics Diskette (version)
7. Have the same configuration options set in the system
8. Have the same setup for the operation system control files
Comparing the configuration and software set-up between "working and
non-working" systems will often lead to problem resolution.
Chapter 10. Related service information
305
Hide quick links:
Advertisement
Table of Contents
