Table of Contents
Advertisement
To test whether Unity detects hangups
a Call Unity from an external line. You should hear the open-
ing greeting and see in the Status Monitor that Unity is
answering with the opening greeting.
b Hang up. The call should disappear from the Status
Monitor.
If the call does not disappear, and if the Unity server con-
tains Dialogic voice boards, run the Learn Tones utility and
select the CO disconnect option. For information, see "The
Learn Tones utility," in Chapter 9 of the Unity Troubleshoot-
ing Guide.
c Call Unity again, this time from an internal line. You should
hear the opening greeting and see in the Status Monitor that
Unity is answering with the opening greeting.
d Hang up. The call should disappear from the Status
Monitor.
If the call does not disappear, and if the Unity server contains
Dialogic voice boards, run the Learn Tones utility and select the
dial tone option. For information, see "The Learn Tones utility,"
in Chapter 9 of the Unity Troubleshooting Guide.
To test call forward to personal greeting and message
waiting indication
a Call Unity from an external line. You should hear the open-
ing greeting and see in the Status Monitor that Unity is
answering with the opening greeting.
b When the automated attendant asks for an extension, enter
the extension for Example Subscriber. The Status Monitor
should indicate that the call is being transferred, and the
phone should ring. Do not answer it.
c Listen for the prerecorded Example Subscriber greeting.
d Leave a message that is at least 5 seconds long.
e Confirm that the message waiting indicator (MWI) on the
phone assigned to Example Subscriber is on.
If the MWI is not on, see Chapter 5 of the Unity Trouble-
shooting Guide.
CHAPTER 4: Setting up the integration
Continued
97
Advertisement
Table of Contents
