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TROUBLESHOOTING
Symptom
Remedy
iHeartRadio station
If "Explicit Content" in [Account Settings] is checked in
cannot be selected.
the web version of iHeartRADIO, custom stations become
unavailable.
"CANNOT CREATE"
Custom station name creation is unsuccessful.
"CANNOT SAVE"
Addition to the favorite category failed.
"DISCONNECTED"
Check the connection to the device.
"NO SKIPS"
The skip limit has been reached. Retry later.
"NO STATIONS"
No stations are found.
"NOT CONNECTED"
Link to the application is impossible.
"IHEARTLINK UP"
Make sure you have installed the latest version of the
iHeart Link for KENWOOD application on your device.
"PLEASE LOGIN"
You haven't log in. Log in again.
"STATION NOT
Broadcast from the station is over.
AVAILABLE"
"STATION NOT SELECTED"
No station is selected.
"STREAM ERROR"
Broadcast data is interrupted.
"THUMB FAILED"
Registration of Thumbs Up/Down has failed.
"TIMED OUT"
The request has resulted in time-out.
24
Symptom
Remedy
"CH LOCKED LOCK CODE?"
The selected channel is locked. Enter the correct pass code
to unlock. ( 12)
"CHAN UNSUB"
The selected channel is unsubscribed. Call 1-866-635-2349
in U.S.A. or 1-877-438-9677 in Canada to subscribe.
( 11)
"CH UNAVAIL"
The selected channel is unavailable. Visit
www.siriusxm.com for more information about the
SiriusXM channel lineup.
"CHECK ANTENNA"
Check the antenna and its connection are in good condition.
"CHECK TUNER"
Make sure the SiriusXM Vehicle Tuner is connected to
the unit.
"NO SIGNAL"
Make sure the antenna is mounted outside the vehicle.
"SUBSCRIPTION UPDATED
Your subscription is updated. Press the volume knob to
– PRESS ENTER TO
continue.
CONTINUE."
"CODE ERROR"
Make sure you have entered the correct pass code. ( 12)
"NO CONTENT"
There is insufficient content to start TuneScan.
"SCAN CANCEL"
TuneScan has been aborted.
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing cannot
be made.
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 13)
• Adjust the microphone unit's position. ( 13)
Echo or noise is heard
• Check the [ECHO CANCEL] setting. ( 14)
during a phone
conversation.
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