Page 1 ERserver IntelliStation Z Pro Types 6223 and 6227 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 ERserver IntelliStation Z Pro Types 6223 and 6227 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4: Information," On
Before using this information and the product it supports, read the general information in Appendix B, “Safety information,” on page 125, and Appendix C, “Notices,” on page 159. v The most recent version of this document is available at http://www.ibm.com/pc/support. Eighth (December 2005) ©...
Page 5: About This Document
See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115, to determine if the component being replaced is a FRU or a CRU. Before servicing an IBM product, be sure to read Appendix B, “Safety information,” on page 125.
Page 6: Online Support
Online support You can download the most current diagnostic, BIOS flash, and device-driver files from http://www.ibm.com/pc/support/. IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 Audio connectors ..... . . 54 Auxiliary-device (pointing-device) connector ... . . 54 Ethernet (RJ-45) connector .
Page 9 Chapter 7. Parts listing Types 6223 and 6227 ... . 115 System ......116 System replaceable units .
Page 10 viii IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. Introduction
Chapter 1. Introduction The IBM IntelliStation Z Pro Types 6223 and 6227 incorporates many of the latest advances in computing technology and can be expanded and upgraded as your needs change. You can obtain up-to-date information about your computer and other IBM computer products at http://www.ibm.com/pc/intellistation/.
Page 12: Notices And Statements Used In This Document
These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates: 1.
Page 13: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications of your computer. Depending on your model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Integrated functions: Heat output: ®...
Page 14: What Your Computer Offers
Your computer comes with features that a network administrator or server can use to remotely manage and control the computer. These features include Wake ® on LAN , Remote Administration, and IBM Director Agent. ™ The memory controller in your computer provides Chipkill memory protection if the DIMMs are 1 GB or larger.
Page 15 v Built-in, menu-driven SCSI configuration programs (some models) v Diagnostic programs v Cooling fans with speed-sensing capability v Error codes and messages v Error correcting code (ECC) double-data-rate (DDR) synchronous dynamic random access memory (SDRAM) with serial presence detect (SPD) v Hard disk drive partition-based diagnostic programs v Integrated Ethernet controller v Monitoring support for temperatures, voltages, and fan speed...
Page 16: Controls, Leds, And Connectors
Controls, LEDs, and connectors The following illustration shows the controls, LEDs, and front connectors on the IntelliStation Z Pro Types 6223 and 6227 computers. See “Input/output connectors” on page 53 for an illustration and description of the connectors on the rear of the computer.
Page 17 System-error LED When this amber LED is lit, it indicates that a system error has occurred. An LED on the system board is also lit to help isolate the error. CD-ROM drive activity LED When this LED is lit, it indicates that the CD-ROM drive is in use. CD-eject button Press this button to insert a CD into or remove a CD from the CD-ROM drive.
Page 18: Turning On The Computer
Turning on the computer Note: When you connect the power cord to the computer and an ac power source, the power-supply fan will run and continue to run when the computer is in standby mode to provide cooling to the power supply. When the computer is connected to an ac power source but is not turned on, the operating system does not run, and all core logic is shut down;...
Page 19: Turning Off The Computer
Turning off the computer Note: When you connect the power cord to the computer and an ac power source, the power-supply fan will run and continue to run when the computer is in standby mode to provide cooling to the power supply. When you turn off the computer and leave it connected to ac power, the computer can respond to requests, such as a remote request to turn on the computer.
Page 20 Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 21: Chapter 2. Configuring The Computer
Chapter 2. Configuring the computer Detailed information about configuring the computer is in the IBM IntelliStation Z Pro User’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver files are available at http://www.ibm.com/pc/support.
Page 22: Starting The Configuration/Setup Utility Program
Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: Note: When you use your computer for the first time, you might want to use the Configuration/Setup Utility menu choice Load Default Settings to reset the Configuration/Setup Utility menu choices to the factory default settings, in case they were changed before you received the computer.
Page 23: Chapter 3. Diagnostics
Read Appendix B, “Safety information,” on page 125. v The computer diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs provide the primary methods of testing the major components of the computer. If you are not sure whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working correctly.
Page 24: Diagnostic Tools Overview
Computer Support flowchart The Computer Support flowchart on the following page will help you determine how to get help from IBM and register your computer. v POST beep codes and error messages The power-on self-test generates beep codes and messages to indicate successful test completion or the detection of a problem.
Page 25: Power-On Self-Test (Post)
v Diagnostic programs The system diagnostic programs are on a hidden partition on the hard disk. These programs are the primary methods of testing the major components of your computer. See “Diagnostic programs and error messages” on page 16 for more information.
Page 26: Post Error Messages
POST error messages POST error messages can appear when a problem is detected during startup. For a complete list of POST messages, see “POST error codes” on page 85. Diagnostic programs and error messages Note: When using diagnostics with a USB keyboard and mouse attached, you must first enable USB emulation.
Page 27: Starting The Diagnostic Programs And Viewing The Test Log
To start the Enhanced Diagnostics programs in Red Hat Linux operating system, complete the following steps: a. Restart the computer. b. When the operating system selection menu is displayed, select IBM Preload Recovery & Diagnostics. c. Select Run diagnostics to start the diagnostics programs.
Page 28: Pc-Doctor For Windows
2. Follow the instructions on the screen. Help is available online. Updating (flash-updating) the BIOS code on the computer Periodically, IBM might post new levels of BIOS code on the Web. Always check the IBM Support Web site at http://www.ibm.com/pc/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips.
Page 29: Recovering From A Post/Bios Update Failure
Notes: 1. You can download a file to create the POST/BIOS recovery diskette or CD from http://www.ibm.com/pc/support/ on the World Wide Web. For more information, see Appendix A, “Getting help and technical assistance,” on page 123. 2. To create and use a diskette, you must add a diskette drive to your computer.
Page 30: Erasing A Lost Or Forgotten Password (Clearing Cmos)
Erasing a lost or forgotten password (clearing CMOS) This section applies to lost or forgotten passwords. More information about lost or forgotten passwords is available in Access IBM. Complete the following steps to set the CMOS recovery jumper and erase a forgotten password: 1.
Page 31: Replacing The Battery
To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. Note: After you replace the battery, you must reconfigure the computer and reset the system date and time.
Page 32: Power Checkout
5. Insert the new battery: a. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. b. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely.
Page 33: Chapter 4. Installing Options
This chapter provides instructions for installing or replacing hardware options in your computer. For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer. Installation guidelines...
Page 34: Installing Options In Your Computer
v While the device is still in its static-protective package, touch it to an unpainted metal part of the computer for at least 2 seconds. This drains static electricity from the package and from your body. v Remove the device from its package and install it directly into the computer without setting down the device.
Page 35: Removing The Side Cover
Removing the side cover To remove the cover, you might find it easier to lay the computer on its side. Complete the following steps to remove the side cover of the computer: 1. Review the “Installation guidelines” on page 23. 2.
Page 36: Removing The Bezel
Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. To install or remove options, you might find it easier to lay the computer on its side. Complete the following steps to remove the bezel: 1.
Page 37 (including optional ServeRAID-6i+ controller), and then PCI-X slots 4 through 6. v For a list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer. Complete the following steps to install an adapter in your computer: 1.
Page 38 6. Remove the expansion-slot cover. From the rear of the computer, press on the slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place for future use. Attention: Expansion-slot covers must be installed on all empty slots. This maintains the electronic emissions standards of the computer and ensures proper ventilation of computer components.
Page 39 9. Carefully grasp the adapter by the top edge or upper corners and move the adapter directly from the static-protective package to adapter slot (avoid touching the components and gold-edge connectors on the adapter). Align the adapter with the expansion slot guides; then, press the adapter firmly into the expansion slot.
Page 40: Cabling An Optional Scsi Adapter
Cabling an optional SCSI adapter You can install an optional SCSI adapter in your computer to control the internal hard disk drives and provide additional RAID capabilities. With a SCSI adapter installed, you can configure the internal hard disk drives into disk arrays. You can also cable a SCSI adapter to external hard disk drives.
Page 41: Installing A Drive
Installing a drive Depending on your computer model, one or more of the following drives might be installed in your computer: v Diskette drive (optional) v Hard disk drive v CD-ROM, CD-RW, or DVD/CD-RW combo drive Your Z Pro Type 6223 computer comes with an IDE CD-ROM drive in bay 1 and a hard disk drive in bay 4.
Page 42 For a complete list of supported options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer. Installing a drive in bay 2 or 3 Complete the following steps to install a drive in bay 2 or 3: 1.
Page 43 5. Use a screwdriver to pry the filler panel and EMC shield away from the computer. EMC shield Filler panel Note: If you are installing a drive that contains a laser, observe the following safety precaution. Chapter 4. Installing options...
Page 44 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 45 If you are installing a 5.25-in. drive in bay 2, slide the drive into the drive bay until it snaps in place. If you are installing a 3.5-in. drive in bay 2, you must attach the 5.25-in. conversion kit, which you can order from IBM, to the 3.5-in. drive.
Page 46 If you purchase a new SATA hard drive, you will also need to purchase a signal cable for it. IBM SATA hard drive option comes with a signal cable. v Install hard disk drives in this sequence: bay 4, bay 5, bay 6, and then bay 3.
Page 47 Complete the following steps to install a SCSI or Serial ATA (SATA) hard disk drive: 1. Read the safety information beginning on page 125 and the “Installation guidelines” on page 23. 2. Turn off the computer and peripheral devices and disconnect all external cables and power cords.
Page 48 7. Grasp the fan latch on the fan assembly that is over the drive cage and pull it outward to disengage it from the drive cage and rotate it to the side. Drive-cage retention tab Fan assembly Fan latch 8. If your computer has preinstalled hard disk drives in the drive cage, disconnect the power and signal cables from the rear of the drives.
Page 49 12. Attach the new drive to the drive tray. Place the drive on the drive tray and align the holes on the drive with the mounting pins on the drive tray. Gently pull both sides of the drive tray outward and insert the mounting pins into the holes on the drive.
Page 50: Power And Signal Cables For Internal Drives
Power and signal cables for internal drives Your computer uses cables to connect IDE, Serial ATA, and SCSI devices to the power supply and to the system board. (See “System board internal connectors” on page 72 for the location of system-board connectors.) Review the following information before connecting power and signal cables to internal drives: v The drives that are preinstalled in your computer come with power and signal cables attached.
Page 51: Installing Memory Modules
DIMM connectors 1 and 2. Do not install 2 GB double-rank DIMMs in any connectors other than DIMM connectors 1 and 2. 4. If you order memory DIMMs from IBM, the variable 2R in the description indicates that the DIMM is a double-rank 2 GB DIMM.
Page 52 Important: Although the computer supports a maximum of 8 GB of system memory, the Microsoft Windows operating systems recognize and support a maximum of 4 GB of system memory. v The memory controller in the computer provides Chipkill memory protection if the DIMMs are 1 GB or larger, or if the computer is populated with 512 MB x4 DIMMs.
Page 53 8. Insert the DIMM into the connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed.
Page 54: Installing A Second Microprocessor
For a list of supported microprocessor options for your computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for your computer The Microsoft Windows XP operating system that comes preinstalled on your computer automatically configures itself when an additional microprocessor is installed.
Page 55 3. Disconnect all external cables and power cords. 4. Remove the side cover (see “Removing the side cover” on page 25). 5. Disconnect the fan connector for the fan that is attached to the back of the drive cage from the system board. 6.
Page 56 DIMMs VRM for second microprocessor Heat sink release lever Microprocessor 2 Heat sink 2 Microprocessor baffle assembly Microprocessor air baffle 9. Locate the second microprocessor socket (Microprocessor 2) on the system board. 10. Remove the microprocessor baffle assembly from the second microprocessor socket.
Page 57 Attention: 1) Do not use excessive force when pressing the microprocessor into the socket. 2) Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the lever. The following illustration shows the alignment marks for both microprocessors and sockets.
Page 58: Installing An External Scsi Cable
To install an external SCSI connector on the rear of the computer, install an external SCSI interface option. For a list of supported external SCSI interface options for your computer, go to http://www.ibm.com/pc/. The external SCSI interface option contains a SCSI cable with a connector at one end and on the other end another connector or an expansion-slot cover with an embedded connector.
Page 59: Installing A Security Rope Clip
7. Replace any adapters that you removed in step 3. Close the front adapter-retention bracket and replace the rear adapter-retention bracket. 8. Replace the cover (see “Replacing the side cover” on page 51). 9. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer.
Page 60: Replacing The Bezel
5. Thread the cable through the rope clip and around an object that is not part of or permanently secured to the building structure or foundation and from which the cable cannot be removed. Fasten the cable ends together with a lock. After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer.
Page 61: Replacing The Side Cover
Replacing the side cover Complete the following steps to replace the side cover. 1. Before installing the cover, check that all cables, adapters, and other components are installed and seated correctly and that you have cleared all work tools from inside the computer. 2.
Page 62: Connecting External Options
Connecting external options You can connect a number of optional external devices to the connectors on the rear and front of the computer. Complete the following steps to connect an external device: 1. Read the safety information beginning on page 125, the guidelines in “Handling static-sensitive devices”...
Page 63: Input/Output Connectors
Input/output connectors Connect optional external devices to the connectors on the front and rear of the computer. Your computer has the following input/output (I/O) connectors: v One audio line in v Two audio line out v Two audio microphone v One Ethernet v Two IEEE 1394A (FireWire) v One keyboard v One mouse...
Page 64: Audio Connectors
Audio connectors Use the audio connectors to connect external audio equipment to the computer. The following illustration shows the audio connectors. Line out Line in (green) (blue) (pink) Line in There is one line-in connector on the rear of the computer. The computer receives audio signals through this connector from an external audio device.
Page 65: Ieee 1394A (Firewire) Connector
The Ethernet connector has one LED that indicates Ethernet-link status. When this LED is lit, it indicates that there is an active connection on the Ethernet port. Activity between the computer and the network is indicated by the Ethernet transmit/receive activity LEDs on the front and rear of the computer (see “Controls, LEDs, and connectors”...
Page 66: Serial Connectors
3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallel connector as bidirectional. Serial connectors There are two serial connectors on the rear of the computer. Use these connectors to connect serial devices.
Page 67: Universal Serial Bus Connectors
Universal Serial Bus connectors There are six Universal Serial Bus (USB) 2.0 connectors, two on the front and four on the rear of the computer. Use the USB connectors to connect optional telephony and multimedia devices. USB 2.0 technology transfers data at up to 480 Mbps (Mb per second) with a maximum of 127 external devices and a maximum signal distance of 5 meters (16 ft) per segment (if the device that is attached to the computer is a USB 2.0 device).
Page 68 Models with the NVIDIA Quadro FX 1300 or NVIDIA Quadro FX 3400 video adapter come with a DVI-I to VGA style analog converter for each DVI-I connector. Attention: To get the best performance from the NVIDIA Quadro FX 3400 video adapter, you must connect the video adapter to the computer power supply.
Page 69: Chapter 5. Field Replaceable Units
Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM IntelliStation Z Pro products. See the parts listing in “System replaceable units” on page 117 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Page 70: Microprocessor And Heat Sink
Microprocessor and heat sink Before you begin: v Read the “Installation guidelines” on page 23. v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the microprocessor and heat sink, complete the following steps. DIMMs VRM for second microprocessor...
Page 71: Cd-Rom Drive
Lever fully open 5. Rotate the microprocessor socket lever arm upward to its maximum vertical position (135°), and lift the microprocessor up and out of the computer. 6. To install a microprocessor, see “Installing a second microprocessor” on page 44, beginning with step 8 on page 45. CD-ROM drive Before you begin: v Read Appendix B, “Safety information,”...
Page 72: Non-Hot Swap Power Supply
Non-hot swap power supply Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the non-hot-swap power supply, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 73: Rear-Adapter Retention Bracket
Rear-adapter retention bracket Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the rear-adapter retainer, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 74: I/O Card Retainer
I/O card retainer Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the I/O card retainer, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 75: Front (Microprocessor) Fan
Front (microprocessor) fan Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove a front fan, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 76: Hard Drive Fan
To install the new front fan assembly, complete the following steps: 1. Place the fan in position against the chassis. 2. Guide the rubber extensions through the apertures. 3. Use needle-nosed pliers to pull the extensions through the apertures. 4. Connect the fan cable. 5.
Page 77 Fan latch Fan assembly 6. On the side of the drive cage facing the front of the computer, grasp the fan latch and pull it away from the drive cage, rotating it up. 7. Grasp the duct at the pivot points and pull them outward until they detach from the drive cage.
Page 78: Power/Led Switch Assembly
Power/LED switch assembly Before you begin: v Read the “Installation guidelines” on page 23. v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the power/LED switch assembly, complete the following steps: 1.
Page 79: Card/Bracket Assembly
Card/bracket assembly Note: v Read “Installation guidelines” on page 23. v Read the safety notices at Appendix B, “Safety information,” on page 125. v Read “Handling static-sensitive devices” on page 23. Complete the following steps to remove the card/bracket connector assembly: 1.
Page 80: Speaker
Speaker Note: v Read “Installation guidelines” on page 23. v Read the safety notices at Appendix B, “Safety information,” on page 125. v Read “Handling static-sensitive devices” on page 23. Complete the following steps to remove the speaker: 1. Turn off the computer and attached devices. 2.
Page 81: System Board
System board This section contains service information for the system board. System board option connectors The following illustration shows the system board connectors for user-installable options. DIMM 3 Slot 3 PCI DIMM 4 DIMM 2 Slot 2 PCI Slot 4 PCI-X DIMM 1 DIMM 5 Slot 1 PCI...
Page 82: System Board Internal Connectors
System board internal connectors The following illustration shows the internal connectors on the system board. Fan 1 JCOM1 (to serial Main port 2) power SCSI activity LEDs Primary Wake on LAN Fan 2 Serial Front panel switch/LEDs Fan 4 Front Microprocessor SCSI power...
Page 83: System Board External Connectors
System board external connectors The following illustration shows the external input/output port connectors on the system board. Mouse Keyboard Serial 1 Parallel Video USB 1 USB 2 Ethernet Serial 2 Front USB Chapter 5. Field replaceable units...
Page 84: System Board Error Leds
System board error LEDs The following illustration shows the LEDs on the system board. Fan 1 error LED (D26) DIMM 6 error LED (D16) DIMM 5 error LED (D17) DIMM 4 error LED (D18) DIMM 3 error LED (D19) DIMM 2 (D20) error LED DIMM 1...
Page 85: System Board Jumpers And Switches
System board jumpers and switches This section describes the jumpers and switches on the system board. Auto system restart (JP3) System reset (JRST1) Reserved Configuration (JP1, JP2) (JCON1) CMOS Power-on (JCMOS1) bypass (SW2) Jumper Settings Auto system restart (JP3) (device v Auto restart enabled (default) (no jumper) driver required for ASR v Auto restart disabled (with jumper)
Page 86: Removing The System Board
Removing the system board Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. Notes: 1. When replacing the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 87 Heat sink retention module screws (8 places) Heat sink retention module System board I/O port standoff screws (6 places) System board retention latch 9. Remove the six I/O port standoff screws and set them in a safe place. 10. Remove the eight heat sink retention module screws and set them in a safe place;...
Page 88: Top/Side Cover
Top/side cover Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the top/side cover, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 89: Bezel-Release Latch
Bezel-release latch Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the bezel-release latch, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 90 To replace the bezel-release latch, complete the following steps: 1. Align the bezel-release latch with the slots on the underside of the top of the chassis, and slide it into place. 2. Replace the CD-ROM drive (see “Installing a drive in bay 2 or 3” on page 32). 3.
Page 91: Handle Assembly
Handle assembly Before you begin: v Read Appendix B, “Safety information,” on page 125. v Review the information in “System reliability considerations” on page 23. To remove the handle cap, complete the following steps: 1. Turn off the computer, if it is on. 2.
Page 92 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 93: Chapter 6. Symptom-To-Fru Index
1. Check the configuration before you replace a CRU or FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices that are not supported by this index, see the documentation for that device. 3. Always start with “General checkout” on page 13.
Page 94 Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-2-1 v System board (Programmable Interval Timer failed.) 1-2-2 v System board (DMA page register test failed.) 1-2-3 v System board (DMA page register write/read failed.)
Page 95: No-Beep Symptoms
Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-2-4 1. DIMM (Failure comparing CMOS memory 2. Battery size against actual.) 3. System board 3-3-1 1. DIMM (Memory size mismatch occurred.) 2.
Page 96 Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Optional microprocessor (Internal cache (L1) error) 2. Microprocessor 1. Battery (Real time clock error) 2. System board 1.
Page 97 Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Microprocessor (Internal cache (L2) error) 2. Optional microprocessor 1. Run the Configuration/Setup Utility program. (DIMM disabled by the user or system.) 2.
Page 98 Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1800 1. Run the Configuration/Setup Utility program. (No more hardware interrupt available for 2. Remove adapter. PCI adapter.) 1801 1.
Page 99 Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 2462 1. Video adapter (if installed) (Video configuration error) 2. System board. 5962 1. Run the Configuration/Setup Utility program. (IDE CD-ROM drive configuration error) 2.
Page 100: Diagnostic Error Codes
Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180xxx (PCI adapter has requested 1. Reorder adapters in PCI slots. resources that are not available) 2. Verify that boot device is positioned early in the scan order so that it is executed by POST.
Page 101 Error code/symptom FRU/action 001-250-000 (Failed system board ECC) v System board 001-250-001 (Failed Processor Board ECC) v System board 001-292-000 (Core system: failed/CMOS v Load BIOS code defaults and rerun test. checksum failed) 005-XXX-000 (Failed Video test) 1. Video adapter 2.
Page 102 Error code/symptom FRU/action 165-060-000 (Service Processor: RSA may 1. Rerun the diagnostic test. be busy) 2. Fix other error conditions that might be keeping the Remote Supervisor Adapter II busy. Refer to the error log and diagnostic panel. 3. Disconnect all computer and option power cords from the computer, wait 30 seconds, reconnect, and retry.
Page 103 Error code/symptom FRU/action 166-342-000 System Management: Failed 1. Make sure that the latest firmware levels for Remote (RSA BIST indicate failed tests.) Supervisor Adapter II and BIOS are installed. 2. Disconnect all computer and option power cords from the computer, wait 30 seconds, reconnect, and retry.
Page 104 Error code/symptom FRU/action 217-XXX-002 (Failed Fixed Disk test) 1. Fixed Disk 3 Note: If RAID is configured, the fixed disk 2. System board number refers to the RAID logical array. 217-XXX-003 (Failed Fixed Disk test) 1. Fixed Disk 4 Note: If RAID is configured, the fixed disk 2.
Page 105: Diagnostic Error Leds
Diagnostic error LEDs Lit LED FRU/action DIMM x (where x = DIMM 1-6; see “System 1. DIMM x board error LEDs” on page 74) 2. System board Microprocessor x (where x = 1-2; see 1. Microprocessor x “System board error LEDs” on page 74) 2.
Page 106 Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). CD-ROM drive Symptom FRU/action CD-ROM drive tray is not 1.
Page 107 Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Hard disk drive Symptom FRU/action System stops responding during 1.
Page 108 Monitor Symptom FRU/action Monitor problems (general). Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. 1. Monitor. 2. Run video diagnostics. If diagnostics pass, the problem may be a video driver.
Page 109 Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Monitor Symptom FRU/action The screen is blank. 1.
Page 110 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 111 Option Symptom FRU/action An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now. 2. If the option comes with its own test instructions, use those instructions to test the option.
Page 112 Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Power Symptom FRU/action The computer does not turn off. 1.
Page 113: Hot-Swap Power-Supply Led Errors
Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). ServerGuide Setup and Installation CD Symptom FRU/action The ServerGuide program will...
Page 114: Service Processor Error Codes
Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. AC good DC good Description FRU/action Standby mode or dc 1. Check system board cable connectors JPWR1 and problem. JPWR2. Press SW2 (see “System board jumpers and switches”...
Page 115: Serveraid Error Codes
ServeRAID error codes In the following error codes, x can be any number or letter. Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1.
Page 116 Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9003 1. Flash latest level of BIOS code and firmware for controller. 2. Confirm that this controller is a supported option for this system.
Page 117: Post (Ispr) Error Procedures
POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at “ServeRAID error codes” on page 105. Note: Where the ISPR error procedures refer to a SCSI backplane, see the chapter of this publication that concerns service replaceable units.
Page 118 Table 4. SCSI identifier (continued) SCSI Channel Code (z) Descriptions Channel 1, 3, and 4 Channel 2, 3, and 4 Channel 1, 2, 3, and 4 b. Confirm that the channels identified from the error in step 2a on page 107 are the cause of the error by verifying that the error presents itself only when the offending channel is reconnected.
Page 119: Temperature Error Messages
Temperature error messages Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Message Action DASD Over Temperature v Ensure that the system is being properly cooled; see “System (level-critical; direct access storage device reliability considerations”...
Page 120: Power Error Messages
Power error messages Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Message Action Power supply x current share fault v Replace power supply x. (level-critical; excessive current demand on power supply x) Power supply x DC good fault v Replace power supply x.
Page 121: Temperature-Related System Shutdown
Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Message Action System shutoff due to x V under voltage 1. Check the power-supply connectors. (level-critical; system shutoff due to x 2.
Page 122: Host Built-In Self Test (Bist)
Host built-in self test (BIST) Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Message Action Host fail 1. Reseat the microprocessor. (level-informational; built-in self-test for the 2. Replace the microprocessor. host failed) Bus fault messages Note: See “System replaceable units”...
Page 123: Undetermined Problems
(turn on the computer and reconfigure each time): v Any external devices v Surge suppressor device (on the computer) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = 512 MB (2 banks of 256 MB...
Page 124: Problem Determination Tips
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
Page 125: Chapter 7. Parts Listing Types 6223 And 6227
Web, complete the following steps: 1. Go to http://www.ibm.com/support/ Under Search technical support, type 6223 or 6227 and click Search. 3. Under Document type, select Parts information and click Go. © Copyright IBM Corp. 2004, 2005...
Page 126: System
System The major components of the IntelliStation Z Pro Types 6223 and 6227 are shown in the following illustration. IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 127: System Replaceable Units
Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 – Warranty Information”), which is in the Installation Guide.
Page 128 CRU No. CRU No. Index FRU No. System IntelliStation Z Pro (Types 6223 and 6227) (Tier 1) (Tier 2) Dummy heat sink assembly (all models) 26K6065 Microprocessor, 800/3.4MHz 1MB (models 10X, 11x, 12x, 14x, 90P1227 98x, 99x, A0X) Microprocessor, 800/3.6MHz-1M B (models 21x, 22x, 23x, 24x, 90P1229 26x, 27x, 28x, 29x, 2T6, B1x, B2x, B3x, B4x) Microprocessor, 800/3.0MHz-2M B (model 31x)
Page 129: Recovery Cd (Windows Xp)
CRU No. CRU No. Index FRU No. System IntelliStation Z Pro (Types 6223 and 6227) (Tier 1) (Tier 2) Cable, DVI pigtail (optional) 73P9600 Cable, IDE (all models) 13N2466 Cable, audio (all models) 13N2999 Cable, USB 2.0 (all models) 26K6096 Cable, IEEE 1394 (FireWire) (all models) 26K7302 Cable, SCSI, U320, 4 drop (models 14x, 22x, 24x, 28x, 29x,...
Page 130: Keyboards (Crus)
Recovery CD CRU No. Finnish, Windows XP (all G models) 24R8343 Korean, Windows XP (all G models) 24R8345 Japanese, Windows XP (all J models) 24R8344 Chinese, Windows XP (all C models) 24R8346 Chinese, Hong Kong, Windows XP (all D models) 24R8347 Chinese, Traditional, Windows XP (all V models) 24R8348...
Page 131: Power Cords (Crus)
Power cords (CRUs) For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 132 IBM power cord part number Used in these countries and regions 14F0069 Chile, Italy, Libyan Arab Jamahiriya 14F0087 Israel 1838574 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman Islands, Costa Rica, Colombia, Cuba, Dominican Republic,...
Page 133: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 134: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.
Page 135: Appendix B. Safety Information
The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 136: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 137: Safety Inspection Guide
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 138: Handling Electrostatic Discharge-Sensitive Devices
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 139: Safety Notices (Multilingual Translations)
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 140 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 141 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 142 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 143 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 144 Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
Page 145 Appendix B. Safety information...
Page 146 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 147 Appendix B. Safety information...
Page 148 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 149 Appendix B. Safety information...
Page 150 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 151 Appendix B. Safety information...
Page 152 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 153 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 154 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
Page 155 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 156 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 157 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Page 158 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 159 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 160 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
Page 161 Appendix B. Safety information...
Page 162 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 163 Appendix B. Safety information...
Page 164 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 165 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 166 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 167 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 168 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 169: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 170: Trademarks
Chipkill ThinkPad EtherJet Tivoli e-business logo Tivoli Enterprise Eserver Update Connector FlashCopy Wake on LAN XA-32 IBM (logo) XA-64 IntelliStation X-Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS/2 WARP Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 171: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 172: Battery Return Program
In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333.
Page 173: Industry Canada Class B Emission Compliance Statement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 174 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide...
Page 175: Index
7 VRM 71 installing 31 controller problems 95 Ethernet 4 removing 61 SCSI 30 channels, SCSI 56 controls and indicators 6 checkout cooling 3, 23 general 13 cover procedure 14 removing 25 replacing 51 © Copyright IBM Corp. 2004, 2005...
Page 176 CRU tier levels 117 features and specifications 3 CRUs, defined iii, 117 filler panel 33 FRUs, defined iii, 117 diagnostic CD 13 guidelines for options installation 23 error codes 90 programs 17 test log 17 text messages 16 handle assembly, removing 81 DIMM connector handling static-sensitive devices 23 installing memory 42...
Page 177 power cords disconnecting 48 memory power supply installing 41 non-hot-swap, removing 62 modules 42 power supply specifications 3 memory module power-control button 6 sequence of installation 41 power-on LED 6 specifications 3 power/LED switch assembly, removing 68 memory problems 98 problem determination tips 114 messages problems...
Page 178 test log viewing diagnostic 17 safety information thermal material, heat sink 47 laser 34 tier levels, CRU 117 SCSI top/side cover, removing 78 cabling 56 trademarks 160 connector, location 72 turn on computer 8 external cable 48 turning off the computer 9 SCSI (Ultra320) connector 56 SCSI connector...
Page 180 Part Number: 31R1233 (1P) P/N: 31R1233...

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Intellistation z pro 6227

IBM IntelliStation Z Pro 6223 Hardware Maintenance Manual And Troubleshooting Manual

About this Document

Chapter 1. Introduction

Chapter 2. Configuring the Computer

Chapter 3. Diagnostics

Chapter 4. Installing Options

Chapter 5. Field Replaceable Units

Chapter 6. Symptom-To-FRU Index

Chapter 7. Parts Listing Types 6223 and 6227

Appendix A. Getting Help and Technical Assistance

Appendix B. Safety Information

Appendix C. Notices

Index

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Summary of Contents for IBM IntelliStation Z Pro 6223

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Table of Contents