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HP Pavilion 14–ab099 Maintenance And Service Manual
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HP Pavilion 14–ab099 Maintenance And Service Manual

HP Pavilion 14–ab099 Maintenance And Service Manual

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HP Pavilion 14 Notebook PC (Intel) (model
numbers 14–ab000 through 14–ab099)
Maintenance and Service Guide

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Summary of Contents for HP Pavilion 14–ab099

  • Page 1 HP Pavilion 14 Notebook PC (Intel) (model numbers 14–ab000 through 14–ab099) Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Right side ................................4 Left side ................................. 6 Display ................................... 8 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader (select models only) ............. 12 Keys ..............................
  • Page 8 Display assembly (non-TouchScreen) (select models only) ............56 Display assembly (TouchScreen) (select models only) ..............61 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ..........66 Using Setup Utility (BIOS) ............................ 66 Starting Setup Utility (BIOS) ......................66 Updating Setup Utility (BIOS) ......................
  • Page 9 Recovering using HP Recovery Manager ..................74 What you need to know before you get started ............74 Using the HP Recovery partition (select models only) ..........75 Using HP Recovery media to recover ................75 Changing the computer boot order ................75 Removing the HP Recovery partition (select models only) ...........
  • Page 10 Index ................................87...

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion Notebook PC Processors ● Intel™ Core® i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600-MHz/4-MB L3, Dual 15W ● Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600-MHz/3-MB L3, Dual 15W ●...
  • Page 12 Category Description Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames/sec), fixed (no tilt), with activity light Dual digital microphones with appropriate software - echo cancellation, noise suppression Dual speakers Ethernet Integrated 10/100 NIC Wireless Integrated Wireless options with single antenna: ●...
  • Page 13 Category Description Windows 7 Professional Serviceability End user replaceable parts: ● Optical drive ● Battery ● AC Adapter...

  • Page 14: External Component Identification

    ● Hard drive/optical drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
  • Page 15 NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or...

  • Page 16: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...
  • Page 17 Component Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Left side...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. Chapter 2 External component identification...
  • Page 19 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. Display...

  • Page 20: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with key. Windows key Displays the Windows Start menu. Action keys Execute frequently used system functions. NOTE: On select models, the action key turns the radiance backlight keyboard feature off or on.

  • Page 24: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 25: Locating System Information

    Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number (4): Warranty period Using Windows, briefly press the fn+esc...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number For use in Canada 806756-DB1 For use in South Korea 806756-AD1 For use in Taiwan 806756-AB1 For use in Thailand 806756-281 For use in the United States 806756-001 For use in Canada (with backlight) 806757-DB1 For use in Latin America (with backlight) 806757-161 For use in the United States (with backlight)
  • Page 28 Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor 806834-001 (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), an AMD R7 M360 graphics subsystem with up to 2.0-GB of discrete memory, and a non-Windows 8 operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor 806831-601 (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA...
  • Page 29 Item Component Spare part number (12) RTC battery 811080-001 (13) 806747-001 (14) Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 806751-001): 2 TB, 5400 rpm, 9.5mm 801808-005 1 TB, 5400 rpm, 9.5mm...

  • Page 30: Display Assembly Subcomponents (Non-Touchscreen) (Select Models Only)

    Display assembly subcomponents (non-TouchScreen) (select models only) Item Component Spare part number Display bezel 806744-001 Webcam and microphone module 806758-001 Display panel (14 in, LED, HD, BrightView SVA display panel) 806766-001 Display hinges 806748-001 Display panel cable 806745-001 WLAN Antenna Kit (includes transceiver and cable) 806731-001 Display enclosure: Display enclosure in blizzard white finish...

  • Page 31: Display Assembly Subcomponents (Touchscreen) (Select Models Only)

    Display assembly subcomponents (TouchScreen) (select models only) Item Component Spare part number Display bezel 806744-001 Webcam and microphone module 810961-001 Display panel (14 in, LED, HD, BrightView SVA, TouchScreen display panel 811079-001 Display hinges 809112-001 Display panel cable 810963-001 WLAN Antenna Kit (includes transceiver and cable) 809113-001 Display enclosure: Display enclosure in blizzard white finish...

  • Page 32: Miscellaneous Parts

    65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 710412-001 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) 714657-001 45-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India)

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips PMP0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 37: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.

  • Page 39: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 40: Optical Drive

    Optical drive Description Spare part number DVD±RW Double-Layer SuperMulti in natural silver finish 810320-001 DVD±RW Double-Layer SuperMulti in sunset red finish 810321-001 DVD±RW Double-Layer SuperMulti in cobalt blue finish 810322-001 DVD±RW Double-Layer SuperMulti in peachy pink finish 810323-001 DVD±RW Double-Layer SuperMulti in violet purple finish 810324-001 DVD±RW Double-Layer SuperMulti in blizzard white finish 810325-001...
  • Page 41 To remove the optical drive bracket, remove the one Phillips PM2×3.87 screw (1) that secures the bracket to the drive (2). Reverse this procedure to install the optical drive. Component replacement procedures...

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 43: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. There are 3 rubber feet that attach to the base enclosure in the locations illustrated below. The feet (1) that cover two screws are round. The foot along the front of the computer (2) is long and thin. All 3 feet are available in the Rubber Kit, spare part number 806754–001.
  • Page 44 Lift the corner covers away from the computer (2). Remove the bottom screw covers and screws: Remove the two screw covers (1). Remove the two Phillips PMPM 2.5×7.2 screws (2) that secure the base enclosure to the computer. Remove the remaining twelve Phillips PM2.5×7.2 screws that secure the base enclosure to the computer.

  • Page 45: Hard Drive

    Slide a case utility tool into a space between the base enclosure and the frame of the computer, exerting gentle pressure until the clips release (1). Tilt the base enclosure up at the front of the computer (2). Slide the base enclosure toward the rear of the computer (3). Lift and remove the base enclosure from the computer (4).
  • Page 46 Release the hard drive connector cable from the ZIF (zero insertion force) connector (1) on the system board. Tilt the hard drive up at an angle (2). Remove the hard drive (3). Disassemble the hard drive bracket: Disconnect the hard drive connector cable (1) from the hard drive. Remove the hard drive brackets (2).

  • Page 47: Memory Module

    Memory module Description Spare part number 8 GB 693374-005 4 GB 691740-005 2 GB 691739-005 Before removing the memory, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 48: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792608-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005 Realtek RTL8188EE 802.11b/g/n Wi-Fi Adapter 792609-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 49 Remove the WLAN module by pulling the module away from the slot at an angle (4). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 50: Fan

    Description Spare part number 806747-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 51: Usb Connector Board

    USB Connector board NOTE: The connector board spare part kit includes the connector board cable. Description Spare part number Connector board with cable (Intel Pentium) 809109-001 Connector board with cable (Intel Core) 809108-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 52: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB, 4.00- 806832-601 MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB, 4.00- 806832-501...
  • Page 53 Description Spare part number Equipped with an Pentium N3700 1.60-GHz (SC Turbo up to 2.40-GHz) processor (1600-MHz FSB, 2.00-MB 806833-501 L2 cache, dual core, 6 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Pentium N3700 1.60-GHz (SC Turbo up to 2.40-GHz) processor (1600-MHz FSB, 2.00-MB 806833-001 L2 cache, dual core, 6 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system IMPORTANT:...
  • Page 54 Disconnect the WLAN antenna cable (9). NOTE: If you have already removed the WLAN module (see WLAN module on page 38), then this cable has already been disconnected. NOTE: On select models, you may need to disconnect two WLAN antenna cables. Remove three Phillips PM2.5×3.7 screws (1) that secure the system board to the keyboard/top cover.
  • Page 55 Remove the system board (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 56: Heat Sink (With Discrete Memory)

    Heat sink (with discrete memory) NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core processor and a graphics subsystem with 806827-001 discrete memory IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 57 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal material is used in the following locations: ●...

  • Page 58: Heat Sink (With Uma Memory) (Select Models Only)

    Heat sink (with UMA memory) (select models only) NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core processor and a graphics subsystem with 806826-001 UMA memory For use only on computer models equipped with an Intel Pentium processor and a graphics subsystem with...
  • Page 59 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal material is used in the following locations: ●...

  • Page 60: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the cable. Description Spare part number TouchPad board with cable 811580-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the TouchPad, follow these steps: Shut down the computer.

  • Page 61: Removing The Display

    Remove the TouchPad: Release the TouchPad by tilting upward at the front (1). Pull the TouchPad away from the computer at an angle (2). Reverse this procedure to install the TouchPad. Removing the display IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 62 Remove the WLAN antenna cable(s) from the routing path clips (5). Remove the display: Remove the five Phillips PM2.5×5.6 screws (1) that secure the display assembly to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.

  • Page 63: Speakers

    Speakers Description Spare part number Speakers 806755-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 64: Power Connector Cable

    Power connector cable Description Spare part number DC-in power connector 806746-001 Before removing the power connector cable, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 65: Power Button Board

    Power button board NOTE: The power button board spare part kit includes the power connector cable. Description Spare part number Power button board 806749-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: Shut down the computer.

  • Page 66: Display Assembly (Non-Touchscreen) (Select Models Only)

    Display assembly (non-TouchScreen) (select models only) Description Spare part number Display enclosure in blizzard white finish 806737-001 Display enclosure in cobalt blue finish 806734-001 Display enclosure in natural silver finish 806732-001 Display enclosure in peachy pink finish 806735-001 Display enclosure in sunset red finish 806733-001 Display enclosure in violet purple finish 806736-001...
  • Page 67 Lift the bezel away from the display enclosure (6). Remove the webcam and microphone module: Disconnect the webcam cable (1). Lift the webcam away from the display enclosure (2). CAUTION: The webcam is attached to the display enclosure with adhesive. Use gentle pressure while removing the webcam to avoid breaking the component.
  • Page 68 Lift the display panel away from the display enclosure at an angle (2). Remove the display panel: Remove adhesive covering display panel connector (1). Disconnect display panel cable (2). Lift the display panel away from the display enclosure (3). Remove the display panel cable: Disconnect display panel cable from webcam (1).
  • Page 69 Remove cable from display enclosure (3). Remove the display panel hinges: Remove the two Phillips PM1.9×3.5 screws (1) that secure the hinges to the display enclosure. Remove the two Phillips PM2.5×3.22 broad head screws (2) that secure the hinges to the display enclosure.
  • Page 70 Remove antenna cable from enclosure (3). Reverse this procedure to reassemble and install the display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Display Assembly (Touchscreen) (Select Models Only)

    Display assembly (TouchScreen) (select models only) Description Spare part number Display enclosure in blizzard white finish 807377-001 Display enclosure in cobalt blue finish 807374-001 Display enclosure in natural silver finish 806752-001 Display enclosure in peachy pink finish 807375-001 Display enclosure in sunset red finish 806829-001 Display enclosure in violet purple finish 807376-001...
  • Page 72 Lift the panel away from the display enclosure (2). Remove the TouchScreen from the display panel: Remove the four Phillips PM1.9×2.9 screws (1) that secure the display to the display enclosure. Lift the panel up from the display enclosure (2). Remove the webcam and microphone module: Disconnect the webcam cable (1).
  • Page 73 Lift the webcam away from the display enclosure (2). CAUTION: The webcam is attached to the display enclosure with adhesive. Use gentle pressure while removing the webcam to avoid breaking the component. Release the TouchScreen interface board: Disconnect the TouchScreen interface board cable (1). Detach the clips from the board (2).
  • Page 74 Remove the hinges from display enclosure (4). Remove the display panel cable: Disconnect display panel cable from webcam (1). Remove cable from routing clips on display enclosure (2). Remove tape cover display panel cable connector (3). Disconnect the display panel cable from the TouchScreen (4). Remove the WLAN module antenna cable: Release the WLAN transceiver (1).
  • Page 75 Remove antenna cable and transceiver from enclosure (3). Reverse this procedure to reassemble and install the display panel. Component replacement procedures...

  • Page 76: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 77: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 78: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 79: Using Setup Utility (Bios) And System Diagnostics In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 80: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 81: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 82: Backing Up, Restoring, And Recovering In Windows 8.1

    HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs.

  • Page 83: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 84: Recovering Using Hp Recovery Manager

    ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 85: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 86: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 87: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 88: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 89: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 90: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 91: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 92 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 10 Backing up, restoring, and recovering in Windows 7...

  • Page 93: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Width 34.54 cm 13.60 in Depth 24.25 cm 9.55 in Height (front to back) 2.26 cm .89 in Weight 1.96 or 2.10 kg (depending on 4.32 or 4.63 lb (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 94: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 95 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 96: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 97 46, 48 RJ-45 (network) status 6 bottom 14 spare part number 46, 48 display 8 HP PC Hardware Diagnostics (UEFI) left side 6 downloading 68, 71 memory card reader, identifying 6 right side 4 using 71 memory card, identifying 6...
  • Page 98 80 system restore point 78 pointing device, product recovery 80 creating 72, 73, 78 description 2 discs 73, 75 ports HP Recovery Manager 74, 80 HDMI 4 media 75 TouchPad product description 2 starting 75 buttons 10 USB 2.0 6...
  • Page 99 WLAN module removal 38 spare part number 38 Index...

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Pavilion 14–ab000

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