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Dell Precision R5400 Service Manual
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Dell Precision R5400 Service Manual

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Download this manual See also: Technical Manual, User Manual
Dell Precision™ R5400 Service Manual 
Troubleshooting
Before Working on Your Computer
Front Bezel
Computer Cover
Optical Drive
Hard Drives
Power Supply
Control Panel Assembly
Speaker
Mid-Support Brace
Cooling Shroud
Cooling Fans
 
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, DellConnect, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Dell OpenManage and the YOURS
IS HERE logo are trademarks of Dell Inc.; Bluetooth is a registered trademark of Bluetooth SIG Inc. and is used by Dell under license; Microsoft, Windows, and Windows Vista, and the
Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model WMTE01
June 2008      Rev. A00
Power Distribution Unit
Expansion-Card Cages
Expansion Cards
Expansion-Card Riser Board
Remote Access Host Card (Optional)
System Memory
Processors
Battery
System Board
Finding Information
Getting Help
 

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  • Page 1 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, DellConnect, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Dell OpenManage and the YOURS IS HERE logo are trademarks of Dell Inc.; Bluetooth is a registered trademark of Bluetooth SIG Inc. and is used by Dell under license; Microsoft, Windows, and Windows Vista, and the Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 2: Replacing The Battery

    5. Reconnect the computer to its electrical outlet and turn the computer on, including any attached peripherals.   6. Enter the system setup program to confirm that the battery is operating properly (see the Dell Technology Guide for information about accessing and using the system setup program).
  • Page 3 10. After an hour, reconnect the computer to its electrical outlet and turn it on.   11. Enter the system setup program and if the time and date are still incorrect, see Contacting Dell for instructions on obtaining technical assistance. Back to Contents Page...

  • Page 4: Before Working On Your Computer

    Only a certified service technician should perform repairs on your computer. Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 5 CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.   5. Remove the front bezel, if attached (see Removing the Front Bezel).   6. Remove the computer cover (see Removing the Cover).

  • Page 6: Removing The Front Bezel

    Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. A lock on the front bezel restricts access to the power button, optical drive, two front-panel USB connectors, and the hard drive(s). An array of lights located on the front panel and accessible through the front bezel displays the computer's status.
  • Page 7 Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing the Mid-Support Brace  ...
  • Page 8 Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Your computer has two expansion-card cages: one labeled "outer" and one labeled "center." The procedure for removing each cage is identical.
  • Page 9  Replacing an Expansion-Card Cage   1. Reconnect cables that attach to any expansion cards installed in the cage, if applicable. NOTE: The outer expansion-card cage has two openings on one end for threading the power cables P5 and/or P6 if required for any installed expansion cards.

  • Page 10: Expansion Card Installation Guidelines

    Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The computer is available with either one or two PCI Express (PCIe) cards installed in the outer expansion-card cage. The center expansion-card cage has two configuration options:  One PCIe and one PCI-X card...

  • Page 11: Removing An Expansion Card

    b.  Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser board. c.  Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. d.  When the card is seated in the connector, close the expansion-card latch. 1 center expansion-card cage 2 front card guide 3 expansion-card latch...

  • Page 12: Computer Cover

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing the Cover  ...
  • Page 13 Back to Contents Page  ...

  • Page 14: Removing The Control Panel Assembly

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  ...
  • Page 15   3. Connect the control panel cable to the control panel board.   4. Connect the speaker cable to the control panel board. Back to Contents Page  ...

  • Page 16: Cooling Fans

    Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The computer includes four cooling fans. The fans are paired and must be removed two fans at a time; fans 1 and 2 are paired, and fans 3 and 4 are paired.
  • Page 17   3. Slide the removable fan bracket down into its slot in the chassis in front of the row of fans. Back to Contents Page  ...

  • Page 18: Finding Information

    Service Manual  How to remove and replace parts  How to configure computer settings  How to troubleshoot and solve problems The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide  About your operating system  Using and maintaining devices  Understanding technologies such as RAID, Internet, Bluetooth® ...

  • Page 19: Replacing A Hard Drive

    Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Your computer can accommodate up to two 3.5-inch SATA hard drives. The hard drive power cables connect to the system board through a power cable assembly.

  • Page 20: Installing A Second Hard-Drive

    screws (4) drive carrier hard drive       5. Insert the hard-drive carrier into the drive bay until the carrier contacts the back of the bay.   6. Close the handle to lock the drive in place.  Installing a Second Hard-Drive NOTE: Four screws for installing a hard drive in the second drive carrier are provided in their storage location on the chassis, next to the drive cage.
  • Page 21   4. Complete step 5 step 6 Replacing a Hard Drive. Back to Contents Page  ...

  • Page 22: Getting Help

    Dell's Express Service Code computer may not be available in all countries. When prompted by Dell's automated telephone computer, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 23: Problems With Your Order

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell.

  • Page 24: Before You Call

    For customers in the United States, call 800-W W W-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 25: System Memory

    You can upgrade your system memory to a maximum of 32 GB. The four memory sockets are located on the system board under the cooling shroud parallel to the power supply bay. You can purchase memory upgrade kits from Dell.

  • Page 26: Removing Memory Modules

      9. (Optional) Enter the system setup program, and check the System Memory setting on the main system setup program screen (the Dell Technology Guide for instructions on accessing and using the system setup program).

  • Page 27: Removing The Optical Drive

    Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. An optical drive is mounted on a tray that slides into the front panel and connects to the system board through a SATA data cable and power cable assembly.

  • Page 28: Removing The Power Distribution Unit

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing the Power Distribution Unit  ...
  • Page 29 Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  ...
  • Page 30   5. Reroute the power cables for connectors P1, P2, and P3 into the cable- routing portal next to the power distribution unit.   6. Insert the power cable for connector P1 into the cable -routing clip beside the power supply bay.  ...
  • Page 31 1 power-cable 2 power-cable connector P6 connector P5 3 cable guide 4 storage shelf for power cables P5 and P6 (when not in use)   11. Reinstall the outer expansion-card cage, followed by the center expansion- card cage (see Replacing an Expansion-Card Cage).

  • Page 32: Removing A Processor

    (LGA) package that is installed in a ZIF socket on the system board.  Removing a Processor   1. Prior to upgrading your computer, download the latest computer BIOS version on support.dell.com.   2. Perform the steps in Before Working on Your Computer.

  • Page 33: Installing A Processor

    As the computer boots, it detects the presence of the new processor and automatically changes the computer configuration information in the system setup program. 5. Press <F2> to enter the system setup program, and check that the processor information matches the new computer configuration (see the Dell Technology Guide for information about accessing and using the system setup program).
  • Page 34  ...
  • Page 35 (LGA) package that is installed in a ZIF socket on the system board.  Removing a Processor   1. Prior to upgrading your computer, download the latest computer BIOS version on support.dell.com.   2. Perform the steps in Before Working on Your Computer.
  • Page 36 As the computer boots, it detects the presence of the new processor and automatically changes the computer configuration information in the system setup program.   5. Press <F2> to enter the system setup program, and check that the processor information matches the new computer configuration (see the Dell Technology Guide for information about accessing and using the system setup program).  ...
  • Page 37 Back to Contents Page  ...

  • Page 38: Removing The Power Supply

    Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Your computer supports one power supply rated at an output of 800 to 900 W.
  • Page 39 Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. This section describes how to install and/or remove and replace the host card and connect the two-wire cable required for the Dell remote access solution available for your computer. For instructions on configuring the host card and remote access portal that make up the complete remote access solution, see the Setting Up the Remote Access Solution guide that accompanied the host card.
  • Page 40  Removing a Host Card   1. Perform the steps in Before Working on Your Computer.   2. Remove the center expansion-card cage (see Removing an Expansion- Card Cage). NOTE: Remember to disconnect the two-wire cable from the system board.   3.

  • Page 41: Removing The Center Riser Board

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: The riser board can be replaced in the center expansion-card cage only, not the outer cage.

  • Page 42: Removing The Cooling Shroud

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  ...

  • Page 44: Removing The Speaker

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing the Speaker  ...

  • Page 45: Removing The System Board

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  Removing the System Board  ...

  • Page 46: Installing The System Board

    Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer. Before working inside the computer, read the safety information that shipped with the computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.  ...
  • Page 47 1. Holding the system board by the blue release knob and the metal tab/handle, lower the system-board tray into the chassis at a 45-degree angle toward the power-supply bay until the tray sits flat on the bottom of the chassis.  ...
  • Page 48 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, DellConnect, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Dell OpenManage and the YOURS IS HERE logo are trademarks of Dell Inc.; Bluetooth is a registered trademark of Bluetooth SIG Inc. and is used by Dell under license; Microsoft, Windows, and Windows Vista, and the Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 49: Troubleshooting

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance. To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel. When the computer starts normally, the lights flash, and then turn off.

  • Page 50: Beep Codes

     If the operating system is attempting to boot from a device (such as the CD/DVD drive), check the system setup program (see the Dell Technology Guide) to ensure that the boot sequence is correct for the devices installed on your computer.

  • Page 51: System Messages

    A parameter out of range may or may not indicate a potential hard drive problem. — S.M.A.R.T error, possible HDD failure. This feature can be enabled or disabled in the system setup program (see the Dell Technology Guide for instructions on accessing and using the system setup program).

  • Page 52: Hardware Troubleshooter

    Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics, enter the system setup program (see the Dell Technology Guide for instructions) to review your computer's configuration information, and ensure that the device you want to test is displayed in the system setup program and is active.

  • Page 53: Starting The Dell Diagnostics From The Drivers And Utilities Media

    When the test completes, record the test results and then press any key to return to the previous menu.   7. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu).

  • Page 54: Dell Diagnostics Main Menu

    NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:  ...

  • Page 55: Battery Problems

    If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see Replacing the Battery). If the battery still does not work properly, contact Dell (see Contacting Dell).
  • Page 56   Turn off standby mode in Windows before writing to a disc — See the Dell Technology Guide or search for the keyword standby in Windows Help and Support for information on power management modes.  ...

  • Page 57: Ieee 1394 Device Problems

      If you have problems with a Dell IEEE 1394 device — Contact Dell (see Contacting Dell).    If you have problems with an IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer.   Keyboard Problems   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.

  • Page 58: Lockups And Software Problems

    Lockups and Software Problems   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.   The computer does not start up  ...
  • Page 59   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.   If you receive an insufficient memory message —...

  • Page 60: Network Problems

    Windows XP 1.  Click Start® Control Panel® Mouse. 2.  Adjust the settings as needed.   Reinstall the mouse driver — See the Dell Technology Guide for instructions on manually installing a device driver.   Run the Hardware Troubleshooter — Hardware Troubleshooter.

  • Page 61: Printer Problems

    CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.

  • Page 62: Sound And Speaker Problems

    Sound and Speaker Problems   CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at www.dell.com/regulatory_compliance.   No sound from speakers  ...

  • Page 63: Dell Technical Update Service

     Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.
  • Page 64 To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Back to Contents Page  ...

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