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Performing Secure Virtual Assist Technician Tasks
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Enabling a System for Secure Virtual Access
What is Secure Virtual Meeting?
Secure Virtual Meeting is a web-based management interface for the SMA 400, SRA 4600, and SMA 500v Virtual
Appliance. Secure Virtual Meeting allows multiple users to view a desktop and interactively participate in a
meeting from virtually anywhere with an Internet connection. Secure Virtual Meeting is similar to the one-to-
one desktop sharing provided by Virtual Assist except multiple users can share a desktop.
Benefits of Secure Virtual Meeting
Secure Virtual Meeting provides the following benefits:
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Secure connections - 256-bit AES SSL encryption of the data by the SMA/SRA appliance provides a
secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-
Oxley and HIPAA.
•
Time and cost savings - Secure Virtual Meeting eliminates the need to visit customer sites and reduces
the average time-to-resolution of support calls.
•
Educational tool - Trainers and support staff can use Secure Virtual Meeting to remotely show
customers how to use programs and tools.
•
Configurable environment with multiple functions - Meeting parameters can be configured for
specific meetings, in addition to meeting configurations that apply to all virtual meetings.
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Meeting functions - Meeting attendees can complete several functions, such as polling meeting
attendees, text chatting, and switching who shares their desktop or controls the meeting.
User Roles
Secure Virtual Meeting has several user roles:
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Coordinator (Owner of the meeting) - The Coordinator must be a Secure Mobile Access user on the
appliance. The Coordinator schedules, sets up, and controls the meeting. In addition, the Coordinator
has the sole power to promote a Participant to the Assistant.
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Assistant (Coordinator-designated Assistant) - The Coordinator selects an Assistant from the list of
available Participants and assigns the Assistant privileges. When the Coordinator exits the meeting, the
Assistant automatically becomes the Coordinator. A meeting can have multiple Assistants, each with the
same or a different set of privileges. An Assistant need not be a user of the SMA/SRA appliance. Possible
Assistant privileges are:
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Start/End Meeting
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Set Host
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Open Polling
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Set/Unset View Only
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Invite Participants
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Kick out Participants
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Reschedule Meeting
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Host - The Host is a Participant who shares their desktop with all Participants in the meeting. When a
meeting begins, the Host's desktop is shown to all Participants. The Host can be changed by the
Coordinator during the meeting by selecting any available Participant. If a Host is not explicitly set when
the meeting starts, the Coordinator becomes the Host. Only one Participant is designated as the Host at
any one time.
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Administration Guide
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