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Sony XBR-65X900 Instruction Manual
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Sony XBR-65X900 Instruction Manual

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Help Guide
Television
Enjoying safe apps and video streaming services (Security & restrictions) [8]
http://helpguide.sony.net/tv/cusltn1/v1/en-003/print.html[12/14/2016 9:59:09 AM]

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Summary of Contents for Sony XBR-65X900

  • Page 1 Watching TV in 3D (3D models only) [24] Watching TV with two screens [25] Enjoying social networking services while watching TV [26] Using the TV with Other Devices [27] USB devices [28] Playing content stored on a USB device [29] http://helpguide.sony.net/tv/cusltn1/v1/en-003/print.html[12/14/2016 9:59:09 AM]...

  • Page 2: Table Of Contents

    Connecting a camera or camcorder and viewing stored content [42] Audio system [43] Connecting an audio system [44] Adjusting audio system-related settings [45] Sony wireless subwoofer (optional) [46] Connecting a wireless subwoofer (optional) [47] Adjusting wireless subwoofer-related settings (optional) [48] Connecting Bluetooth devices [49]...

  • Page 3: Home

    Dark screen. How to brighten the screen. [91] Color is not correct. How to adjust the color tone. [92] Screen format/wide mode changes automatically. [93] Suddenly the picture becomes small. [94] Black bands appear at the edges of the screen. [95] http://helpguide.sony.net/tv/cusltn1/v1/en-003/print.html[12/14/2016 9:59:09 AM]...

  • Page 4: Watching

    Wi-Fi connection is lost or intermittent. [124] Certain Internet video content displays a loss of detail. [125] Good picture quality but no sound on Internet video content. [126] Apps are inaccessible. [127] The TV cannot access the Internet when IPv6 is set. [128] http://helpguide.sony.net/tv/cusltn1/v1/en-003/print.html[12/14/2016 9:59:09 AM]...

  • Page 5: Bravia Sync

    The TV cannot be turned on and controlled by using the “Video & TV SideView” app when [Remote start] is set to [On]. [157] The TV does not appear on or cannot be registered with the “Video & TV SideView” app. [158] http://helpguide.sony.net/tv/cusltn1/v1/en-003/print.html[12/14/2016 9:59:09 AM]...

  • Page 6: Enjoying Content From Your Mobile Device On The Tv With Google

    Table Of Contents Help Guide ............................Getting Started ..........................Using the Help Guide ........................Introducing Android TV ........................Downloading apps from the Google Play ..................Moving apps to a USB memory device ..................Viewing Internet media ........................Enjoying content from your mobile device on theTV with Google Cast ..........

  • Page 7: Computers, Cameras, And

    Connecting a camera or camcorder and viewingstored content ..........Audio system ..........................Connecting an audio system ......................Adjusting audio system-related settings ..................Sony wireless subwoofer (optional) ....................Connecting a wireless subwoofer (optional) ................. Adjusting wireless subwoofer-related settings(optional) ............... Connecting Bluetooth devices ......................
  • Page 8 [Network & Accessories] ....................... [System Preferences] ........................[Personal] ............................. Setting a timer ..........................Troubleshooting ..........................Start here ............................Self diagnostics ..........................Software updates .......................... If a full reset (restart) of the TV is required ................... Picture (quality)/screen ......................... Picture quality is not as good as viewed at thestore..............
  • Page 9 Some digital cable channels are not displayed................Broadcast HD formats have poor quality..................Sound ............................No sound but good picture......................Audio noise........................... No audio or low audio with a home theater system..............Distorted sound..........................Headphone volume cannot be adjusted.
  • Page 10 The TV cannot be found by a Wi-Fi Direct device................ Operation cuts out, or a device does not work................What kind of devices can be connected using theScreen mirroring function? ......The TV cannot connect to a Miracast device orScreen mirroring compatible device.

  • Page 11: Getting Started

    Getting Started Using the Help Guide Introducing Android TV Basic Operations Support Site [2] Getting Started Using the Help Guide This Help Guide explains how to use this TV. Additionally, you can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions and specifications of this TV.
  • Page 12 To see if your TV is equipped with one of the functions described in the Help Guide, refer to the paper manual or a Sony product catalog. This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.
  • Page 13 Note You can only download apps that are compatible with TVs. They may differ from apps for smartphones/tablets. An Internet connection and Google account are required to download apps from the Google Play. Hint If you do not have a Google account or want to create a shared account, create a new account by accessing the following website.
  • Page 14 Moving apps to a USB memory device [5] Getting Started | Introducing Android TV Moving apps to a USB memory device You can move downloaded apps to a USB memory device to increase the space available in the TV. Note When you format a USB memory device, all data saved in the USB memory device will be deleted.
  • Page 15 Note The USB memory device is used only for saving apps. To use the USB memory device for other purposes, you must format it again. If you delete an app in the USB memory device using a computer, you will be unable to launch it from the TV.
  • Page 16 Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to. Launch a Google Cast supported app on the mobile device. Select the (cast) icon in the app. The screen of the mobile device is displayed on the TV. Note An Internet connection is required to use Google Cast.

  • Page 17: Basic Operations

    The TV includes a Voice search feature that enables you to search the Internet for content you’re looking for with your voice. Voice search allows you to quickly input search queries without the use of the on-screen keyboard. To search, simply press the button and speak into the microphone built into your remote control.
  • Page 18 To return to the previous screen Press the BACK button. Using Voice search (Voice search supported models only) For Voice search supported models, the remote control has a built-in microphone. By speaking into the microphone, you can search for content on the Internet. Press the button.

  • Page 19: Home Menu

    [12] Getting Started | Basic Operations Home menu The Home Menu allows you to search for content, provides content recommendations, and provides access to apps and settings. Available items vary depending on your region/country and the current screen. Searching You can search for various content by entering a search keyword using the on-screen keyboard or by voice.
  • Page 20 This category shows content based on your history. [Featured apps], [Apps] and [Games] These categories provide access to apps (such as Video, Album, Music, Photo Sharing Plus, and Screen mirroring) and games. [Inputs] You can select the input source from the list of connected devices and jacks (sockets), such as HDMI. [Settings] This category includes [Settings], [Network Settings], [Timers], and [Help].
  • Page 21 Move the focus left or right to select the desired item. Press the button to launch the selected item. To change the settings of this function Press the DISCOVER button. Move the focus down to the [Settings] category. Select the desired item to change the settings. Available options [Show/Hide categories] Select content categories to be shown in DISCOVER.
  • Page 22 that are available for the currently displayed screen, such as picture adjustments, sound adjustments, volume adjustment for a connected device (such as headphones), and display/audio settings. The items in the menu differ depending on the selected screen. Press the ACTION MENU button. Move the focus left or right to select the desired category.

  • Page 23: Enjoying Social Networking Services While Watching

    [16] Getting Started Support Site For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.com/ES/LA/ [17] Watching TV Watching TV programs Watching in 3D (3D models only)
  • Page 24 [18] Watching TV Watching TV programs Using the program guide Using interactive broadcast TV services [19] Watching TV | Watching TV programs Using the program guide You can quickly find your preferred programs. (This function is available only for digital broadcasts and depends on your region/country/settings.) Press the GUIDE button to display the digital program guide.
  • Page 25 through the return channel, in scenarios such as polls, quizzes and games. These services are provided by broadcasters. (This function is only available for digital broadcasts and may not be available in your region/country.) Select a digital channel that provides Ginga features. Java is a trademark of Oracle and/or its affiliates.
  • Page 26 you sit directly in front of the TV. Hint There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports. TV and Active 3D Glasses communication range Active 3D glasses communicate with the TV to show you images in 3D.
  • Page 27 30° Note Recommended viewing angle and distance may vary depending on the TV’s location and room conditions. Caring for your glasses Wipe the glasses gently with a soft cloth. Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
  • Page 28 Remove the battery’s insulation sheet. Turn the TV on, then hold the glasses within 50 cm (1.6 ft.) of the TV. Press and hold the (Power) button/indicator on the glasses for 2 seconds. The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow).
  • Page 29 Understanding the basics of 3D TV (3D models only) Watching TV in 3D (3D models only) Remote control/accessories [24] Watching TV | Watching in 3D (3D models only) Watching TV in 3D (3D models only) You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs. To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
  • Page 30 The 3D effect may be less pronounced if the ambient temperature is low. If [Motionflow] in [Picture adjustments] is set to something other than [Off], the process to minimize screen flicker may affect the smooth movement of the picture. In this case, press the ACTION MENU button, then select [Picture adjustments] —...
  • Page 31 Press the ACTION MENU button, and select [Single picture]. Hint In addition to switching the focus and returning to single picture display, you can also do the following in the menu displayed by pressing the ACTION MENU button when using [Twin Picture].

  • Page 32: Usb Devices

    USB devices Blu-ray and DVD players Computers, cameras, and camcorders Audio system Sony wireless subwoofer (optional) Connecting Bluetooth devices BRAVIA Sync-compatible devices Connecting an IR Blaster (IR Blaster compatible models only) Viewing pictures in 4K from compatible devices (4K models only)
  • Page 33 USB storage device Enjoy photos/music/movies stored on a USB device You can enjoy photos/music/movies stored on a USB device on the TV screen. If the USB device connected to the TV has a power switch, turn it on. Press the HOME button, then select the desired item. Select [Album] to view photos, [Music] to play music, and [Video] to play movies.
  • Page 34 It may take a long time to display a photo, depending on the file or settings. In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
  • Page 35 File Format Extension JPEG *.jpg / *.jpe / *.jpeg Other supported files and formats Music Videos Audio sampling rates (for videos) External subtitles [33] Using the TV with Other Devices | USB devices | Supported files and formats Music Use case : USB / Home Network Extension Description Sampling Rate...
  • Page 36 LPCM 32k / 44.1k / 48k *.mp3 MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 MP2L3 16k / 22.05k / 24k MP2.5L3 8k / 11.025k / 12k *.wav 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k *.flac FLAC 16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k...
  • Page 37 MPEG2 MP@HL, MP@H14L, MP@ML Video Codec (Profile@Level) MPEG1L1 / MPEG1L2 / LPCM / AC3 Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate MPEG2TS Extension : *.m2t Subtitle Type : Internal (Except for Brazilian models) / - (For Brazilian models only) MPEG2 MP@HL, MP@H14L, MP@ML Video Codec (Profile@Level) MPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3...
  • Page 38 MP4 (*.mp4): For 4K models Subtitle Type : External AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Video Codec (Profile@Level) AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@120fps Max.
  • Page 39 Asf (*.asf / *.wmv) Subtitle Type : External VC1 AP@L3, MP@HL, SP@ML Video Codec (Profile@Level) WMA9 Standard Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate MKV (*.mkv): For 2K models Subtitle Type : Internal / External Xvid Video Codec (Profile@Level) DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 /...
  • Page 40 Subtitle Type : Internal / External Xvid Video Codec (Profile@Level) DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / Audio Codec MPEG1L2 / Vorbis 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max.
  • Page 41 MPEG4 SP@L6, ASP@L5, ACEP@L4 Video Codec (Profile@Level) AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Video Codec (Profile@Level) AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Audio Codec...
  • Page 42 1920x1080@30fps / 1280x720@60fps Max. Frame Rate Other supported files and formats Photos Music Audio sampling rates (for videos) External subtitles [35] Using the TV with Other Devices | USB devices | Supported files and formats Audio sampling rates (for videos) Audio Codec Sampling Rate LPCM...
  • Page 43 Music Videos External subtitles [36] Using the TV with Other Devices | USB devices | Supported files and formats External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.smi...

  • Page 44: Hdmi Connection

    HDMI connection For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable. Blu-ray/DVD player HDMI cable (not supplied) Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. Component video connection Availability depends on your model/region/country.

  • Page 45: Composite Connection

    Composite connection Availability depends on your model/region/country. If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable. Blu-ray/DVD player Composite video/audio cable (not supplied) If using an Analog Extension cable Availability depends on your model/region/country. Blu-ray/DVD player Analog Extension cable (supplied) RCA Cable (not supplied)

  • Page 46: Connecting A Camera Or Camcorder And Viewing Stored

    Related topics Watching Blu-ray and DVD discs [39] Using the TV with Other Devices | Blu-ray and DVD players Watching Blu-ray and DVD discs You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV. Turn on the connected Blu-ray/DVD player.

  • Page 47: To Connect A Computer

    To connect a computer Use an HDMI cable to connect your computer to the TV. Computer HDMI cable (not supplied) Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz 800 x 600, 37.9 kHz/60 Hz 1024 x 768, 48.4 kHz/60 Hz...
  • Page 48 To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.

  • Page 49: Connecting An Audio System

    After connecting the digital still camera/camcorder, turn it on. Press the INPUT button repeatedly to select the connected digital still camera/camcorder. Start playback on the connected digital still camera/camcorder. To check the supported file formats Supported files and formats Hint If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV’s remote control.
  • Page 50 system using an HDMI cable. AV receiver or sound bar HDMI cable (not supplied) Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. Hint When connecting a BRAVIA Sync-compatible digital audio system with Audio Return Channel (ARC) technology, connect it to the HDMI IN jack (socket) labeled with the “ARC”...
  • Page 51 AV receiver or Sound bar Optical audio cable (not supplied) Hint See the instruction manual of the audio system for details on connecting other devices and for set-up. To connect an audio system using an audio cable You can connect the TV’s audio output to an audio system using a stereo to RCA analog audio cable. AV receiver or Sound bar Audio cable (not supplied) Hint...
  • Page 52 [Headphone/Audio out] — [Subwoofer]. Related topics Connecting an audio system No sound but good picture. No audio or low audio with a home theater system. [46] Using the TV with Other Devices Sony wireless subwoofer (optional) Connecting a wireless subwoofer (optional)
  • Page 53 Adjusting wireless subwoofer-related settings (optional) [47] Using the TV with Other Devices | Sony wireless subwoofer (optional) Connecting a wireless subwoofer (optional) You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s sound. Wireless Transceiver...
  • Page 54 Adjusting wireless subwoofer-related settings (optional) [48] Using the TV with Other Devices | Sony wireless subwoofer (optional) Adjusting wireless subwoofer-related settings (optional) The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences.

  • Page 55: Connecting Bluetooth

    [49] Using the TV with Other Devices Connecting Bluetooth devices To pair the TV with a Bluetooth device Turn the Bluetooth device on and put it in pairing mode. To put your Bluetooth device in pairing mode, refer to the instruction manual of the device.

  • Page 56: Bravia Sync-Compatible

    [50] Using the TV with Other Devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings [51] Using the TV with Other Devices | BRAVIA Sync-compatible devices BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable, or a BRAVIA Sync-compatible device (e.g., smartphone, tablet) is connected with an MHL cable (MHL models only), you can operate the device with the TV’s remote control.
  • Page 57 Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu. Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
  • Page 58 — [BRAVIA Sync control] — [On]. Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is set to [On], BRAVIA Sync is automatically activated on that device.
  • Page 59 An HDMI or MHL(MHL supported models only) device is not connected. [BRAVIA Sync control] is set to [Off]. Related topics BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices [54] Using the TV with Other Devices Connecting an IR Blaster (IR Blaster compatible models only) The IR Blaster allows you to operate a set-top box or AV Receiver that is connected to the TV, with the TV’s remote control.
  • Page 60 Set-top box or AV Receiver IR Blaster cable IR Blaster jack (socket) The shape of the supplied IR Blaster may vary depending on your model. To set up the IR Blaster Press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup]. Select the desired device from the list, then follow the on-screen instructions.
  • Page 61 Settings for viewing pictures in 4K resolution with higher quality (4K models only) [56] Using the TV with Other Devices | Viewing pictures in 4K from compatible devices (4K models only) Viewing pictures in 4K resolution (4K models only) A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160). You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera.
  • Page 62 Set the connected device to 4K output. Start playback on the connected device. To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to [Enhanced format] to view pictures in 4K resolution with higher quality.

  • Page 63: Displaying Your Mobile Device's Screen On The

    Standard format Standard HDMI format for normal use. Enhanced format *1*2 High-Quality HDMI format . Set only when using capable devices. HDR included (HDR models only) 4K 60p 4:2:0 10bit, 4:4:4:, 4:2:2 etc. Note When using [Enhanced format], picture and sound may not be output correctly. In this case, connect the device to an HDMI IN that is in [Standard format], or change the HDMI signal format of HDMI IN to [Standard format].
  • Page 64 Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function [60] Using Other Features with Smartphones/Tablets | Displaying your mobile device's screen on the Displaying the screen of a smartphone/tablet on the TV using an MHL cable (MHL supported models only) mark is located next to the HDMI IN 1/MHL port (for MHL supported 2K models) or the HDMI IN 2/MHL port (for MHL supported 4K models).
  • Page 65 settings] — [Auto input change (MHL)] — [On]. (Depending on the mobile device, the input may not switch automatically.) If the TV is in standby mode, it will not switch automatically. To charge a mobile device When the TV is on, the TV can charge a mobile device if it is connected using an MHL cable. Note Only smartphones/tablets that support MHL can use this feature.
  • Page 66 Smartphone Tablet Computer Press the INPUT button, then select [Screen mirroring]. Operate your Screen mirroring compatible device to connect to the TV. When the device is connected to the TV, the screen displayed on the device will also be displayed on the TV. For details, refer to the instruction manual of your device.
  • Page 67 Gather around the TV with your family or friends, connect your mobile devices to the TV and view your favorite photos/videos on the large screen TV, or play your favorite tracks through the TV speakers. Press the HOME button, then select [Photo Sharing Plus]. Follow the on-screen instructions to connect each mobile device to the TV.
  • Page 68 Entering text using the mobile device’s keyboard For comprehensive information about the “Video & TV SideView” app, refer to the following website: http://info.tvsideview.sony.net For details on how to use the “Video & TV SideView” app, refer to the app’s help guide.
  • Page 69 Mutual registration (the following steps) is required only for the first time. Connect the TV to your home network. Connect the mobile device to the home network that the TV is connected to or search for the TV from the list of available Wi-Fi Direct devices. Launch the “Video &...

  • Page 70: Connecting To A Network

    [64] Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a wireless connection Home network features [65] Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network.
  • Page 71 The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator).
  • Page 72 Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy]. Follow the on-screen instructions to complete the set-up. To turn off the built-in wireless LAN Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Built-in Wi Fi] —...
  • Page 73 Using Wi-Fi Direct to connect to the TV (no wireless router required) You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV. Press the HOME button, then select [Settings] —...
  • Page 74 To change the name of the TV shown on the connected device Press the HOME button, then select [Settings] — [About] — [Device name]. To list connected devices/deregister devices Press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] — [Advanced settings] — [Show device list/Delete].
  • Page 75 If the TV is connected to a wireless router (or access point) at 5GHz: The 5GHz wireless connection will be disconnected when [Wi Fi Direct settings] is selected. While the connection is disconnected, communication via Internet is stopped. The connection will resume automatically after exiting from [Wi Fi Direct settings]. The 5GHz band may not be supported depending on your region/country.
  • Page 76 operating the device directly. You can also use a mobile device as a TV remote control over your home network. [Remote devices] Edit the list of mobile devices registered to use as a TV remote control. [Renderer access control] Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time.
  • Page 77 Supported files and formats Note Depending on the file, playback may not be possible even when using the supported formats. Related topics Adjusting home network settings [72] Connecting to a Network | Home network features Playing content from a media server You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly.
  • Page 78 RVU statement (RVU compliant models only) Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information. [74] Settings Configuring the TV...
  • Page 79 Adjusts the picture and screen settings. [Sound] Adjusts the sound settings and speaker-related options. [Illumination LED] Customizes the Illumination LED. (The availability of this function depends on your model.) [Power] Changes the settings related to power consumption. [Apps] Changes the settings related to apps. [Daydream] Configures the settings of the screensaver.
  • Page 80 depending on your model. [78] Settings | Configuring the TV [System Preferences] Press the HOME button, then select [Settings] — [System Preferences] — the desired option. Available options [Date & time] Adjusts the current time. [Language] Selects the menu language. [Keyboard] Configures the settings of the on-screen keyboard.
  • Page 81 Configures the parental lock settings for broadcasts and other items. [Parental lock (Streaming channels)] Configures the parental lock settings for streaming channels. [Add account] Adds various service accounts such as Google accounts and Sony Entertainment Network (SEN) accounts. [80] Settings Setting a timer...

  • Page 82: Troubleshooting

    Note When you turn off the TV and turn it on again, [Sleep timer] is reset to [Off]. [81] Troubleshooting Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices [82] Troubleshooting Start here Self diagnostics Software updates...
  • Page 83 If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.
  • Page 84 then restart automatically after a short time. Your personal settings and data will not be lost after the TV restarts (it is the same as unplugging the AC power cord (mains lead)). [86] Troubleshooting Picture (quality)/screen Picture quality is not as good as viewed at the store. Distorted picture.
  • Page 85 [88] Troubleshooting | Picture (quality)/screen Distorted picture. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. When installing an optional device, leave some space between the device and the TV. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] —...
  • Page 86 Press the ACTION MENU button, then select [Picture adjustments] to make adjustments. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Reset]. If you set [Power saving] to [Low] or [High], the black level will be enhanced. Select [Power] — [Eco] —...
  • Page 87 [93] Troubleshooting | Picture (quality)/screen Screen format/wide mode changes automatically. When changing the channel or video input, if [Auto wide] in [Screen] is set to [On], the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, set [Auto wide] to [Off].
  • Page 88 Programs in 4:3 aspect ratio will have bands on the left and right sides of the screen. Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster. [Auto wide] in [Screen] will not expand the picture when the black bands on the sides of the screen are added by the broadcaster.
  • Page 89 — [3D display] — [3D (Over-Under)]. If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays 3D content and turn it on again. Perceived 3D effect may vary from person to person. For Active 3D Glasses models Be sure that there are no obstacles between the TV and the Active 3D Glasses.
  • Page 90 You cannot turn off 3D display while watching 3D content. (3D models only) For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player). [101] Troubleshooting | Picture (quality)/screen The message [3D signal has been detected.] automatically appears when 3D signal is detected.
  • Page 91 [104] Troubleshooting Broadcast reception Check these things first to troubleshoot your TV reception. Block noise or an error message appears and you cannot watch broadcasts. Ghosting or double images appear. Only snow noise or a black picture appears on the screen. There is picture or sound noise when viewing an analog TV channel.
  • Page 92 Check cable or antenna connections. Check the antenna location and direction. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only) Related topics Distorted picture. Check these things first to troubleshoot your TV reception.
  • Page 93 Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Keep the antenna cable away from other connecting cables. Related topics Check these things first to troubleshoot your TV reception. [110] Troubleshooting | Broadcast reception Some channels are blank. The channel is for scrambled/subscription service only.
  • Page 94 [112] Troubleshooting | Broadcast reception You cannot view digital channels. Ask a local installer if digital transmissions are provided in your area. Upgrade to a higher gain antenna. Related topics Check these things first to troubleshoot your TV reception. You cannot receive or select channels. Some digital cable channels are not displayed.
  • Page 95 Some digital cable channels are not displayed. Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information. The digital cable channel may be set to [Hidden] in [Show/Hide channels]. Related topics Check these things first to troubleshoot your TV reception.
  • Page 96 Check the volume control. Press MUTING or VOL + button to cancel muting. Press the ACTION MENU button, then select [Speakers] — [TV speakers]. If it is set to [Audio system], the TV speakers only output key tones or system sounds. Related topics No audio or low audio with a home theater system.

  • Page 97: Distorted Sound

    Connecting an audio system [120] Troubleshooting | Sound Distorted sound. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV.
  • Page 98 A message appears stating that the TV cannot connect to your network. You can connect to the Internet, but not to Google services. You cannot add a Google account. [123] Troubleshooting | Network (Internet/home)/apps Sometimes video streaming quality is poor. Quality depends on the original video provided by the video content provider and your connection bandwidth.
  • Page 99 [125] Troubleshooting | Network (Internet/home)/apps Certain Internet video content displays a loss of detail. Video quality and picture size depend on broadband speed and delivery by video content providers. Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network Sometimes video streaming quality is poor.
  • Page 100 Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network [128] Troubleshooting | Network (Internet/home)/apps The TV cannot access the Internet when IPv6 is set. IPv6 may not be supported, in which case set IPv6 to off. Press the HOME button, then select [Settings] —...
  • Page 101 Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection]. Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator). Reconfigure your network settings by pressing the HOME button, then select [Settings] —...
  • Page 102 [133] Troubleshooting Remote control/accessories The remote control does not operate. You cannot turn the Active 3D Glasses on. (3D models only) The LED indicator on the Active 3D Glasses blinks. (3D models only) [134] Troubleshooting | Remote control/accessories The remote control does not operate. Press a button on the TV to determine if the problem is with the remote control or not.
  • Page 103 When your voice is not being recognized, make sure to activate the button on the remote control with the button, or register the remote control with the button to your TV. To confirm these settings, press the HOME button, then select [Settings] — [Touchpad Remote Control settings]/[Voice Remote Control].
  • Page 104 Lights up for 3 seconds: Indicates when turning on the glasses. Blinks every 2 seconds: Indicates the glasses are powered on. Blinks 3 times: Indicates the glasses have been powered off. Blinks green and yellow alternately: Indicates the glasses have started the registration process. Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out.
  • Page 105 [139] Troubleshooting | Power The TV turns on automatically. Check if [Timer] is activated. Set the [TV auto power on] setting of [BRAVIA Sync settings] to [Off]. Related topics BRAVIA Sync-compatible devices Setting a timer [140] Troubleshooting | Power After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV.
  • Page 106 Some media files in the USB device or server are not displayed. The TV cannot be found by a Wi-Fi Direct device. Operation cuts out, or a device does not work. What kind of devices can be connected using the Screen mirroring function? The TV cannot connect to a Miracast device or Screen mirroring compatible device.
  • Page 107 Related topics Using the TV with Other Devices [144] Troubleshooting | Connected devices Certain programs on digital sources display a loss of detail. Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs.
  • Page 108 Related topics BRAVIA Sync-compatible devices [147] Troubleshooting | Connected devices You cannot control a second AV receiver. Only one BRAVIA Sync-compatible AV receiver can be used. Related topics BRAVIA Sync-compatible devices [148] Troubleshooting | Connected devices The TV does not output picture and/or sound from the MHL device.
  • Page 109 receiver of the external device. Make sure that your TV supports the external device. If you press and hold a button on the remote control, the operation may not be transmitted. Instead, press the button repeatedly. Some external devices may not respond to some buttons on the “Action Menu”. (Except for Brazilian models) The IR Blaster may not be set properly.
  • Page 110 Operation cuts out, or a device does not work. Check if the device is turned on. Replace the batteries of the device. Re-register the device. Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference. If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen.
  • Page 111 Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them off if possible.
  • Page 112 using the “Video & TV SideView” app when [Remote start] is set to [On]. When devices that cause radio wave interference (microwave ovens, cordless phones, etc.) are placed nearby, the “Video & TV SideView” function may not work. In this case, keep such devices away from the wireless router (access point) or TV, or turn them off.
  • Page 113 The maximum number of registration devices may have been reached. Delete unnecessary registrations from [Remote devices] before registering another mobile device. For detailed information, refer to the following website: http://info.tvsideview.sony.net/faq/ Related topics Using the “Video & TV SideView” app with your smartphone/tablet...

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