Contents 1 Working on your computer.................7 ..........................7 Safety instructions ....................8 Before working inside your computer ........................8 Turning off your computer .....................8 After working inside your computer 2 Product overview....................9 .............................. 9 Front view ...............................10 Left view ............................10 Right view ...............................
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..........................28 Removing the fan ..........................29 Installing the fan ........................29 Removing the heatsink ......................... 30 Installing the heatsink ........................31 Removing the LED board ........................31 Installing the LED board ........................32 Removing the speakers .........................33 Installing the speakers .......................33 Removing the system board .........................36 Installing the system board ......................37...
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..........................54 Cleaning the display ..................... 54 Connecting to external display devices ..........................55 Audio controller ...................... 55 Downloading the audio driver ................55 Identifying the audio controller in Windows 10 ......................55 Changing the audio settings ............................56 WLAN cards ......................
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Wireless screen options ......................80 Maintenance screen options .........................81 System Log screen options 8 Troubleshooting....................82 ............82 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ..........................82 LED error codes ..........................83 Battery status lights 9 Contacting Dell....................84 ........................... 84 Contacting Dell...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
Product overview Front view Digital-array microphone Camera Camera-status light Digital-array microphone Display Power and battery status light/hard-drive activity light...
Left view Power connector Network connector HDMI connector USB 3.0 connector with PowerShare USB 3.0 connector Headset connector Right view Memory-card reader...
USB 3.0 connector USB 3.0 connector with PowerShare VGA connector Security cable slot Top view Power button Keyboard Finger print reader Palmrest Touch pad...
Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Hex screwdriver •...
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Figure 1. To remove the cover: a. Using a scribe, pry the edges of the back cover from all sides [1]. b. Lift the back cover from the computer [2].
Figure 2. Installing the back cover Align the back cover with the screw holes on the computer. Tighten the screws to secure the base cover to the computer. Follow the procedure in After working inside your computer Removing the battery module Follow the procedure in Before working inside your computer.
Figure 3. Installing the battery Insert the battery into the slot on the computer. Install the screws that secure the battery to the computer. Connect the battery cable to the connector on the system board. Install the back cover. Follow the procedure in After working inside your computer Removing the battery cable Follow the procedure in...
Installing the battery cable Connect the battery cable to the battery cable on the battery. Install the: battery back cover Follow the procedure in After working inside your computer Removing the solid state drive (SSD) bracket Follow the procedure in Before working inside your computer.
Installing the solid state drive (SSD) Insert the SSD into its slot on the computer. Tighten the screws that secure the SSD . Install the: battery back cover Follow the procedure in After working inside your computer Removing the hard drive Follow the procedure in Before working inside your computer.
a. Lift the tab to disconnect the hard drive cable from the connector on the system board [1] . b. Remove the screws that secure the hard drive to the computer [2]. c. Lift the hard drive from the computer [3]. Installing the hard drive Insert the hard drive assembly into its slot on the computer.
Removing the hard drive bracket Follow the procedure in Before working inside your computer. Remove the: back cover battery hard drive hard drive cable To remove the hard drive bracket: a. Remove the screws that secure the hard drive bracket to the hard drive [1]. b.
Removing the hard drive cable Follow the procedure in Before working inside your computer. Remove the: back cover battery hard drive Disconnect the hard drive cable from the connector on the hard drive. Installing the hard drive cable Connect the hard drive cable to the hard drive. Install the: hard drive battery...
To remove the memory module: a. Pull the retention clips from the memory module until it pops up. [1] b. Remove the memory module from the connector on the system board. [2] Installing the memory module Insert the memory module into the memory module socket. Press the memory module until it clicks into place.
back cover battery To remove the WLAN card: a. Remove the screw that secures the WLAN card to the computer and lift the plastic tab [1] [2]. b. Disconnect the antenna cables from the WLAN card [3]. c. Remove the WLAN card from the slot on the system board [4]. Installing the WLAN card Insert the WLAN card into the connector at a 45–degree angle.
Removing the touchpad Follow the procedure in Before working inside your computer. Remove the: back cover battery WLAN card To release the touchpad: a. Peel away the adhesive tape [1]. b. Disconnect the connector cables from the system board as indicated [2] [3] [4. ] To remove the metal bracket above the touchpad: a.
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To remove the touchpad: a. Remove the screws that secure the touchpad to the computer [1]. b. Lift and remove the touchpad away from the computer [2].
Installing the touch pad Align the touch pad assembly on the computer chassis. Install the screws that secure the touch pad assembly. Place the metal bracket over the touch pad assembly. Install the screws that secure the metal bracket to the touch pad assembly. Connect the touch pad cables to the connectors on the computer.
a. Pry the coin cell battery upwards from its slot using a scribe [1] . b. Lift and remove the coin cell battery [2]. Installing the coin cell battery Insert the coin cell battery into the slot on the computer. Install the : battery back cover...
WLAN card To remove the I/O board: a. Disconnect the I/O board connector cable from the system board [1] [2] [3]. b. Remove the screw that secures the I/O board to the system board [4]. c. Lift and remove the I/O board from the computer [5]. Installing the Input/Output (I/O) board Insert the I/O board into the slot on the computer chassis.
Removing the fan Follow the procedure in Before working inside your computer. Remove the: back cover battery WLAN card To remove the fan: a. Disconnect the I/O board and system board cables from the connectors on the system board [1] [2].
Installing the fan Install the fan into the slot on the system board. Tighten the screws to secure the fan module. Connect the I/O board and system fan cable to the system board connectors. Install the: WLAN card battery back cover Follow the procedure in After working inside your computer Removing the heatsink...
battery system fan To remove the heatsink: a. Remove the screws that secure the heatsink module to the computer chassis. NOTE: Loosen the screws in the order of the callout numbers [1, 2, 3, 4, 5, 6, 7]. Except for screws [5,6,7] the rest of the screws are retention screws and cannot be fully removed b.
Removing the LED board Follow the procedure in Before working inside your computer. Remove the: back cover battery To remove the LED board: a. Lift the tab to disconnect the LED board connector cables from the system board [1]. b. Remove the screw that secures LED board to the computer chassis [2]. c.
Install the: battery back cover Follow the procedure in After working inside your computer Removing the speakers Follow the procedure in Before working inside your computer. Remove the: back cover battery To remove the speaker cables: a. Disconnect the speaker connector cables from the system board and the LED board. [1] [2]. b.
Installing the speakers Insert the speakers into the slot on the computer chassis. Route the speaker cable along the routing channel. Connect the speaker cables to the connectors on the system board and the LED board. Install the: battery back cover Follow the procedure in After working inside your computer Removing the system board...
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display assembly Lift the tab [1,2,3,4,6] to disconnect the cables [5] from their connectors on the system board. To remove the system board cables: a. Disconnect the display power supply cable [1]. b. Lift the tab to disconnect the display connector cable [2].
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To remove the system board: a. Remove the screws that secure the system board to the computer chassis [1]. b. Lift to remove the system board away from the computer [2].
Installing the system board Align the system board into its slot on the computer chassis. Install the screws that secure the system board to the computer. Connect the power supply and display cables to their connectors. Connect the following cables: a.
Removing the display assembly Follow the procedure in Before working inside your computer. NOTE: If you have purchased the touch version of this computer, you will not be able to further disassemble the display. Instead the entire display assembly needs to be replaced. Remove the: back cover battery...
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To remove the display panel: a. Place the computer on a flat surface as indicated. b. Remove the screws that secure the display hinges to the computer chassis. [1] c. Lift to remove the display panel. [2]...
Installing the display assembly Align the display assembly with the display hinges of the computer chassis. Tighten the screws that secure the display hinges. Connect the display cables to the connector on the system board. Affix the tape to attach the display cable to the computer. Route the display cables along the system fan module on the chassis.
Removing the display bezel Follow the procedure in Before working inside your computer. Remove the: back cover battery LED board WLAN card system fan display assembly To remove the display bezel: a. Lift the corners of the bezel with a plastic scribe to remove it . Installing the display bezel Place the display bezel on the display panel and press along the edges until it clicks in place.
back cover Follow the procedure in After working inside your computer Removing the display panel hinges Follow the procedure in Before working inside your computer. Remove the: back cover battery WLAN card LED board system fan display assembly display bezel To remove the display panel hinges: a.
Installing the display panel hinges Install the display panel hinges on the display assembly. Install the screws that secure the display panel hinges. Install the: display bezel display assembly system fan LED board WLAN card battery back cover Follow the procedure in After working inside your computer Removing the camera Follow the procedure in...
Installing the camera Align the camera to its slot on the display panel. Connect the camera cable to its connector on the display panel. Install the: display bezel display assembly system fan LED board WLAN card battery back cover Follow the procedure in After working inside your computer Removing the display Follow the procedure in...
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system fan display assembly display bezel display hinges To remove the display : a. Remove the screws that secure the display [1]. b. Lift the display panel and turn it over [2]. To remove the display: a. Peel away the adhesive tape above the display connector [1]. b.
Installing the display Connect the display connector cable to its connector on the display panel. Affix the adhesive tape over the connector. Flip the display around and align it along the edges of the display panel. Install the screws that secure the display to the display panel. Install the: display hinges display bezel...
battery WLAN card LED board system fan display assembly memory heat sink system board The palmrest can be removed after all other components have been disassembled. Installing the palmrest Align the palmrest into its slot on the computer chassis. Install the: system board display assembly system fan...
back cover Follow the procedure in After working inside your computer Removing the power connector Follow the procedure in Before working inside your computer. Remove the: back cover battery WLAN card LED board system fan display assembly memory heat sink system board To remove the power connector: a.
Installing the power connector Align the power connector into its slot on the computer chassis. Install the: system board display assembly system fan LED board heat sink memory WLAN card battery back cover Follow the procedure in After working inside your computer...
Technology and components Power adapter This laptop is offered with the 45 W power adapter. This adapter uses a USB C connector. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable. WARNING: The power adapter works with electrical outlets worldwide.
The processor performance details are displayed. Verifying the processor usage in Resource Monitor Press and hold the taskbar. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Click Open Resource Monitor.
Downloading the chipset driver Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.
Downloading drivers Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.
The display adapters are displayed. Changing the screen resolution Press and hold the desktop screen and select Display Settings. Tap or click Advanced display settings. Select the required resolution from the drop-down list and tap Apply. Rotating the display Press and hold on the desktop screen. A sub menu is displayed.
This laptop has 14– inch HD with 1366 x 768 pixels resolution (maximum) and FHD with 1920 x 1080 resolution (maximum). Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment: Swipe-in from the right edge of the display to access the Action Center. Tap or click All Settings →...
The audio controller is displayed. Table 1. Identifying the audio controller in Windows 10 Before installation After installation Changing the audio settings Start the Search Charm and type Dell Audio in the search box. Start the Dell Audio utility from the left pane.
WLAN cards This laptop supports the Intel Dual Band Wireless AC 8260 WLAN card. Secure Boot screen options Option Description Secure Boot This option enables or disables the Secure Boot feature. Enable • Disabled • Enabled Default setting: Enabled. Expert Key Allows you to manipulate the security key databases only if the system is in Custom Management Mode.
Identifying the Hard Drive in the BIOS Turn on or restart your laptop. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Dell webcam central software or the Skype software that is shipped with the laptop, the camera turns on. Similarly, if...
Verifying system memory in system setup (BIOS) Turn on or restart your laptop. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
With keyboard — Press F2. • Without keyboard — Press and hold the Volume Up button when the Dell logo is displayed on the screen. When the F12 boot selection menu is displayed, select Diagnostics from the boot menu, and press Enter.
Table 3. Intel HD Graphics drivers Before installation After installation Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the laptop. Table 4. Realtek HD audio drivers Before installation After installation...
Certain changes can cause your computer to work incorrectly. Boot Sequence Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
For laptops, ensure that your computer battery is fully charged and connected to a power outlet Restart the computer. Go to Dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product.
11. Click Save to save the file on your computer. 12. Click Run to install the updated BIOS settings on your computer. Follow the instructions on the screen. NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If you want to update the BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0.
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SATA Operation Change the SATA controller mode Default: AHCI to either ATA or AHCI. Adapter Warnings Enable or disable the Adapter Default: Enable Warnings. Function Key Behavior Specifies the behavior of the Default: Function key function key <Fn>. Intel Smart Connect Enable or disable Intel Smart Default: Enable Technology...
Technical Specifications Physical Dimensions This topic provides the physical dimensions Feature Specification Height 19.2 mm (0.75 inch) Width 380 mm (14.96 inches) Depth 252.5 mm (9.94 inches) Weight (maximum) 2 Kg (4.40 lb) System information specifications Feature Specification DRAM bus width 64 bit Flash EPROM SPI 128 Mbits...
Feature Specification • Bluetooth 4.0 Battery specifications Feature Specification Type 3-cell “smart” lithium-ion (42 WHr) Depth 184.15 mm (7.25 inches) Height 5.9 mm (0.23 inches) Width 97.15 mm (3.82 inches) Weight 0.2 kg (0.44 lb) Voltage 14.8 V DC Life span 300 discharge per charge cycles Temperature range Operating...
Display specifications Feature Specification Type WLED display Size 15.0 inches Height 190.00 mm (7.48 inches) Width 323.5 mm (12.59 inches) Diagonal 375.2 mm (14.77 inches) Active area (X/Y) 309.4 mm x 173.95 mm Maximum 1366 x 768 pixels resolution Refresh rate 60 Hz Operating angle 0°...
Adapter specifications Feature Specification Type 45 W/65 W Input voltage 100–240 V AC Input current 1.30 A/1.60 A/1.70 A (maximum) Input frequency 50–60 Hz Output current 2.31 A/3.34 A Rated output 19.5 V DC voltage Temperature range 0°C to 40°C (32°F to 104°F) (operating) Temperature range –40°C to 70°C (–40°F to 158°F)
System setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. General screen options This section lists the primary hardware features of your computer. Option Description System This section lists the primary hardware features of your computer. Information •...
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• Enable Thunderbolt Boot Support. This is an optional feature. • Always Allows Dell Docks. This is an optional feature. • Enables Thunderbolt (and PCIe behind TBT) Pre-boot NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
Option Description • Disabled • • Bright (enabled by default) Keyboard This feature defines the time-out value for the keyboard backlight when an AC Backlight Timeout adapter is plugged into the system. The main keyboard illumination feature is not on AC affected.
NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description Admin Password Allows you to set, change, or delete the administrator (admin) password. NOTE: You must set the admin password before you set the system or hard drive password.
Option Description Non-Admin Setup Allows you to determine whether changes to the setup options are allowed when Changes an Administrator Password is set. If disabled the setup options are locked by the admin password. UEFI Capsule Allows to control whether this system allows BIOS updates via UEFI capsule update Firmware Updates packages.
Option Description • Enabled Default setting: Enabled. Expert Key Allows you to manipulate the security key databases only if the system is in Custom Management Mode. The Enable Custom Mode option is disabled by default. The options are: • • •...
Option Description • C states Default setting: The option is enabled. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor. • Enable Intel TurboBoost Default setting: The option is enabled. Hyper-Thread Allows you to enable or disable the Hyper-Threading in the processor. Control •...
Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. • Primarily AC use •...
Option Description • By Numlock NOTE: When setup is running, this option has no effect. Setup works in Fn Key Only mode. Numlock Enable Allows you to enable the Numlock option when the computer boots. Enable Network. This option is enabled by default. Fn Key Emulation Allows you to set the option where the Scroll Lock key is used to simulate the Fn key feature.
Option Description VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O. Enable VT for Direct I/O - enabled by default. Trusted Execution This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution Technology.
Option Description Data Wipe This field allows users to erase the data securely from all internal storage devices. The following is the device affected: • Internal M.2 SDD BIOS Recovery This field allows you to recover from certain corrupted BIOS conditions from a recover file on the user primary hard drive or an external USB key.
Troubleshooting The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer. Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
Memory issue Memory issue System board: Chipset failure Display failure (LCD) RTC Power failure PCI/video BIOS recovery 1 BIOS recovery 2 CPU configuration or CPU failure Generic POST video error (old LED pattern 1110) Battery status lights Table 10. Battery LED Behavior Battery charge LED Status LED behavior...
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.