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Sharp MX-2010U Technical Handy Manual
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Sharp MX-2010U Technical Handy Manual

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See also: Service Manual , Operating Manual
Technical Handy Guide
APRIL 2015
20/04/2015
CONTENT
2
4
6
8
Firmware & Print Driver Revision
11
13
17
19
20
22
26
27
29
MX-2010U
MX-2310U
31
32
34
36
Updated
37
42
45
50
51
53
59
63
64

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Summary of Contents for Sharp MX-2010U

  • Page 1: Table Of Contents

    MX-2010U MX-2310U Technical Handy Guide APRIL 2015 CONTENT Product Specification EEPROM Replacement Procedure Product Options HDD Replacement Procedure Consumables SD Card Replacement Procedure Initial Setup Firmware & Print Driver Revision Updated Colour Calibration Test Simulation Maintenance Trouble Codes Operating System Support...

  • Page 2: Product Specification

    PRODUCT SPECIFICATION SHARP MX-2010U MX-2310U General Specification Original paper size: Max. A3 Printed Paper Size: Tray : A3-A5R, Bypass : A3W*-A5R Standard Paper Capacity: 600 (500-sheet x 1, 100-sheet Multi bypass) Maximum Paper Capacity: 2100 (500-sheet x 4, 100-sheet Multi bypass)
  • Page 3 SHARP MX-2010U MX-2310U Network Printer Print Speed (Max.): 20 ppm (A4), 10 ppm (A3) 23 ppm (A4), 11 ppm (A3) STD: SHARP Advanced Printing STD: SHARP Advanced Printing Language. Language. PDL (Emulation): Opt: PCL6 [MX-PB14 & MX-HD10], Opt: PCL6 [MX-PB14],...

  • Page 4: Product Options

    2 x 500 sheet Desk 3 x 500 sheet Desk MX-AMX1 MX-UN01A / UN05A Application Integration Module Sharp OSA-Network Scanner Tool (1 / 5 license kit) MX-AMX2 MX-UN10A / UN50A Application Communication Module Sharp OSA-Network Scanner Tool (10 / 50 license kit)
  • Page 5 MX-US50 Sharpdesk Additional license kit (50 licenses) MX-USA0 Sharpdesk Additional license kit (100 licenses) MX-UN01A Sharp OSA-Network Scanner Tool (1 license) MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses) MX-AMX2 & MX-PB14 are required. MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses) (MX-PK11 is also required for Direct PDF Print).

  • Page 6: Consumables

    CONSUMABLES SHARP CONSUMABLES MX2010U MX2310U Product Code Description / Contents Approx. Life Approx. Life MX-23GTBA Black Toner Cartridge (A4 @ 5%) MX-23GTCA Cyan Toner Cartridge (A4 @ 5%) MX-23GTMA Magenta Toner Cartridge (A4 @ 5%) MX-23GTYA Yellow Toner Cartridge (A4 @ 5%)
  • Page 7 Staple Cartridge (for MX-FN17) 5000 staples (x 3) AR-SV1 Stamp Cartridge (for AR-SU1) 2 units SERVICE ROTATION:  MX-200FU Fusing Unit (230v) for MX-2010U only  MX-230FU Fusing Unit (230v) for MX-2310U only   MX-230U1 Primary Transfer Belt Unit ...

  • Page 8: Initial Setup

    INITIAL SETUP SHARP DEVELOPER SET-UP Sim 25-02 Auto Developer Adjustment - Select CMYK. Toner Installation must be performed after Auto Developer Adjustment is completed. **For optimum image quality & performance, it is recommended to setup & install developer at the customer site.
  • Page 9 INITIAL SETUP SHARP PRINT IMAGE POSITION & MAGNIFICATION Automatic Adjustment:- Sim 50-28 BK MAG ADJ (Main Scan Mag). SETUP/PRINT ADJ (Lead, Offset or All). Manual Adjustment:- Sim 50-10 BK MAG (inside dimension) to 240mm. Sim 50-10 Image Off Centre Adjustment.
  • Page 10 INITIAL SETUP SHARP PERIPHERAL / OPTION CONFIGURATION FAX OPTION – MX-FX11 Sim 66-02 Fax SW Setting (Destination). Sim 66-10 Fax Memory Clear (For Extended Memory). Sim 66-39 Fax Destination Set. FINISHER – MX-FN17 Sim 26-65 Finisher Alarm Mode:- Limit number of Copies in staple mode (ON/OFF).

  • Page 11: Colour Calibration

    COLOUR CALIBRATION SHARP Automatic Colour Calibration - FACTORY MODE Note: When adjusting colour balance before or after routine maintenance, always use the recommended paper (Mondi 90gsm or equivalent) for optimum image quality. DEFAULT COLOUR BALANCE SETTING: Sim 63-11 [for Engine]...
  • Page 12 COLOUR CALIBRATION SHARP PRINTER DENSITY CHECK: Sim 64-05 [PCL Printer] Sim 64-06 [PS Printer] SERVICE COLOUR TARGET SETTING: Sim 63-07 [for Engine] Sim 67-27 [for Printer] Scan Test Pattern to Register Custom Service Target DEFAULT SETTING (Service Mode): To return machine to “Standard” setting:-...

  • Page 13: Maintenance

    MAINTENANCE SHARP Maintenance Indications: Black Drum (Counter) has reached Replace Black Drum the specified life. Cyan Drum (Counter) has reached Replace Cyan Drum Process the specified life. Section Magenta Drum (Counter) has reached (Drum) Replace Magenta Drum. the specified life.
  • Page 14 MAINTENANCE SHARP Replacement Schedule: Description Process Section - Cyan, Magenta & Yellow: (or when the colour maintenance counter has reached the specified life). Replace Cyan, Magenta & Yellow Drum Units (MX-36GUSA x 3) or  OPC Drum (MX-36GRSA x 3) ...
  • Page 15 MAINTENANCE SHARP MX-2010U MX-2310U Description 100K Maintenance Schedule:- In addition to Black Consumable schedule (and/or colour schedule if indicated):- Process Section: Replace PTC unit (MX-230CU). Replace Waste Toner Container (MX-230HB). Replace Ozone Filter Kit (MX-C31FL). Sim 24-04 Clear PTC Counter.
  • Page 16 MAINTENANCE SHARP MX-2010U MX-2310U Description 300K Maintenance Schedule: In addition to 100K Maintenance Schedule and 200K Maintenance Schedule every 600k only, perform the following:- Transfer Section: Replace Secondary Transfer Belt Kit (MX-230B2). Sim 24-04 Clear TC2 Belt Counter.
  • Page 17 OPERATING SYSTEM SUPPORT SHARP Windows Client Windows Server Apple OSX MX-2010U 2008 2008R2 2012 2012R2 7, Vista 10.8 10.10 10.9 32/64 32/64 32/64 32/64        Sharp Advanced Printer Language WHQL WHQL WHQL WHQL WHQL...

  • Page 18: Operating System Support 17 Updated

    2008R2 2012 2012R2 7, Vista 10.8 10.10 10.9 32/64 32/64 32/64 32/64        Sharp Advanced Printer Language WHQL WHQL WHQL WHQL WHQL WHQL WHQL PCL5        PCL6 WHQL...

  • Page 19: Electrical

    ELECTRICAL SHARP High Voltage Settings Note: The adjustment value of each colour mode is specified on the information label attached to the MC/DV High Voltage Power PWB. Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble.

  • Page 20: Coin Vend Interface

    COIN VEND INTERFACE SHARP All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates various signals to indicate paper sizes and operation. Connector Manufacture: JST (www.jst.com) Connector Type PND series Connector Part Code (Wire Side)
  • Page 21 COIN VEND INTERFACE SHARP Connector Signals Pin No. PCU PWB (CN4) + 24v CV_B/W_COPY CV_COUNT CV_START CV_CA CV_COLOUR_ COPY CV_COLOUR1 CV_STAPLE CV_COLOUR0 CV_DUPLEX CV_SIZE0 CV_SIZE1 CV_SIZE2 CV_SIZE3 Colour Signals Colour Mode (CL-COLOR1) (CL-COLOR0) Full Colour Others (Single/Two Colour) Paper Size Signals...

  • Page 22: Firmware Upgrade

    FIRMWARE UPGRADE SHARP USB Device: 1. Insert the USB memory device containing the firmware file into the main USB Port 2. Enter Simulation 49-01 Note: “If no USB device is detected, an error message will be displayed. 3. Using the LCD screen, browse and select the correct firmware file:- 4.
  • Page 23 FIRMWARE UPGRADE SHARP 6. Firmware update progress (and remaining time) should now be displayed:- 7. Once the firmware update has completed successfully, select OK (MFP should reboot). Firmware update is complete.
  • Page 24 FIRMWARE UPGRADE SHARP Network (Web Page) 1. Open a web browser and enter the following URL :- http://ipaddress/service_login.html or http://ipaddress/service_account.html Example: http://192.168.0.123/service_login.html Note: If User Authentication (username & password) is enabled, open the device webpage and “login” using the service username and password (as below):- 2.
  • Page 25 FIRMWARE UPGRADE SHARP 4. Click Browse to navigate to the location of the updated firmware file and select Open. 5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.

  • Page 26: Firmware Recovery

    FIRMWARE RECOVERY SHARP In the event of a power failure during a firmware update or HDD failure, the machine may fail to “reboot” because of corrupted firmware. To recover the MFP firmware, please refer to the following procedure:- Menu Key Reference:...

  • Page 27: E-Manual Update

    E-MANUAL UPDATE SHARP MX-2310U Only 1. Using a PC, copy the E-Manual Update directory onto the root of a USB memory device (as shown). Caution: When copying the E-Manual firmware/directories onto the USB drive, do not change the folder hierarchy or files.
  • Page 28 E-MANUAL UPDATE SHARP 4. The current and updated version should then be displayed:- 5. Press Execute to commence E-Manual upgrade. Update File Checking and a progress of the update will now be displayed:- 6. Once the update is complete, press OK to exit simulation mode.

  • Page 29: Watermark Update

    WATERMARK UPDATE SHARP MX-2310U Only 1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device (as shown):- Caution: When copying the Watermark firmware/directories onto the USB drive, do not change the folder hierarchy or files.
  • Page 30 WATERMARK UPDATE SHARP 4. The current and updated version should now be displayed. Press Execute to commence upgrade:- 5. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode.

  • Page 31: Eeprom Replacement Procedure

    EEPROM HANDLING PROCEDURE SHARP WARNING: Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the following procedure:- 1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may become corrupted due to static charge.

  • Page 32: Hdd Replacement Procedure

    Service User colour profile Not available Perform via WEB PAGE Service Individual setting information for direct WEB Service browsing Reinstallation of eOSA application file Service application Note: For MX-2010U only, the HDD unit is an option (MX-HD10 is required). Cont’d...
  • Page 33 HDD REPLACEMENT PROCEDURE SHARP HDD Replacement Procedure 1. Back up the HDD storage data before replacement:-  Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.

  • Page 34: Sd Card Replacement Procedure

    SD CARD REPLACEMENT PROCEDURE SHARP Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or SD card failure. If the SD Card is operating normally before replacement, backup the data and then reinstall the data onto the replacement SD Card.
  • Page 35 SD CARD REPLACEMENT PROCEDURE SHARP Replacement Procedure: When replacing the SD card, be sure to use the specified SD card supplied as a service part only. The firmware required for booting the MFP device must be included on the SD card that is used in this machine - Commercially available SD cards do not have this firmware data.
  • Page 36 3.8.2.15 TWAIN 3.01.020.000 [WHQL] 3.01.020.000 [WHQL] XPS ** 01.04.42.01 [WHQL] 01.04.42.01 [WHQL] Sharp UD 02.01.20.18 [WHQL] 02.01.20.18 [WHQL] Note: ** XPS driver supports Windows Vista only. For the latest Firmware and Print Driver version(s),please refer to the SHARP Support Website.

  • Page 37: Test Simulation

    TEST SIMULATION SHARP The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-2010/2310U Service Manual. Entry Code: Scanner Self Test High Voltage Operation & Test Scanner operations test MHV/Grid setting and output...
  • Page 38 TEST SIMULATION SHARP Data Output & Check Device Configuration User data delete history Finisher staple alarm mode set-up Network scanner counter display Toner near end setting Toner usage estimator data display Poster enlargement image loss adjustment Error code list display...
  • Page 39 TEST SIMULATION SHARP Process Control Data Copy & Image Density Adjustment Half tone correction data result display Copy mode (smoothing) resolution setting Initial half tone correction data display Copy mode pseudo resolution image Half tone process control execution process adjustment.
  • Page 40 TEST SIMULATION SHARP MFP Data Setting MFP Data Setting Engine soft switch setting Controller soft switch setting:- SW1-4 LSU polygon motor control:- SW22-5 Display toner remaining (MFP 0 =Normal, 1 = Quiet mode Status):- 0= Disabled, 1 = Enabled/Display Scanner soft switch setting...
  • Page 41 TEST SIMULATION SHARP HDD Operation & Test Fax Control Settings & Adjustments Document filing data deletion Adjust/check the send level DTFM signal Enable/disable auto format for HDD DTFM signal to send to line (Max level) trouble. DTFM signal to send to line (Soft Sw level)

  • Page 42: Trouble Codes

    TROUBLE CODES SHARP PCU ROM abnormality Firmware & PWB combination error SCU ROM abnormality PWB information SUM error. Colour profile error MFP combination error (Firmware/PWB) Firmware version discrepancy MFP-PCU combination error (MFP-PCU) MFP EEPROM sum check error DSK Boot firmware version conflict MFP-SCN communication trouble.
  • Page 43 TROUBLE CODES SHARP Process thermistor breakdown Communication error between MFP and Toner density sensor trouble K printer section when booting. Toner density sensor trouble C Printer PWB hardware error Toner density sensor trouble M Toner density sensor trouble Y Colour image density sensor trouble...
  • Page 44 TROUBLE CODES SHARP Paper feed motor lock trouble SCU PWB EEPROM check sum error. Fusing motor trouble PCU PWB EEPROM read/write error. DV motor trouble K PCU PWB EEPROM check sum error DV motor trouble CMY Transfer unit lift trouble...

  • Page 45: Job Log Error Codes

    JOB LOG ERROR CODES SHARP PRINTER Error Job Log / Status Monitor Message Comment 0101 Print job is complete. 0102 Print and store job is complete. 0103 Store job is complete. （Account code exceeded the limit) 0104 Print job is complete.
  • Page 46 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment 0229 (Booklet printing: Too many pages) 022A (Booklet printing: Incorrect output tray selection) The requested job could not be completed 022B (Covers/Inserts: Incorrect setting parameter) correctly due to the following reason:...
  • Page 47 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment 024F Document control function has been (Document control print function: Not printing) cancelled on the specified job, for the 0250 (Data Security Kit is not installed) following reason.
  • Page 48 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment 0326 (Staple Compiler: Not empty) 0327 (Incorrect paper type) 0328 (Staple: Slant staple cannot be used) 0329 (Staple Compiler: Not empty) 032A The requested job was interrupted due to...
  • Page 49 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment (Disabling of Print Jobs other Than Hold Job and 0427 Disabling of Confidential Mode) (Disabling of Print Jobs other Than Hold Job and 0428 Disabling of Storing to the selected folder)

  • Page 50: Sensor Location

    SENSOR LOCATION SHARP Sensor Location:...

  • Page 51: Jam Cause Codes

    JAM CAUSE CODES SHARP ENGINE & DESK Code Description Code Description APPD1_N APPD1 not-reached JAM POD2_S POD2 remaining JAM APPD1_S APPD1 remaining JAM POD3_N POD3 not-reached JAM APPD2_N APPD2 not-reached JAM POD3_S POD3 remaining JAM PPD1 not-reached JAM APPD2_S APPD2 remaining JAM...
  • Page 52 JAM CAUSE CODES SHARP ENGINE & DESK (Cont’d) Code Description Code Description PPD2 remaining JAM Cassette 1 PPD2_S3 TRAY1 (Desk 1 paper feed) (CPFD1 not reached JAM) PPD2 remaining JAM Cassette 2 paper feed JAM PPD2_S4 TRAY2 (Desk 2 paper feed)

  • Page 53: Repair Hints 53 Updated

    PCL6 print driver and setting change (Sim26-50, Item F) is required. GENERAL SRDM ( Sharp Remote Device Manager )gets data from the copier using SNMP . If this is disabled by using SIM 55-3 Sw. 9 , bit 5 , then SRDM cannot monitor the SRDM does not show status of copier status of the copier .
  • Page 54 REPAIR HINTS SHARP TROUBLE CODES Missing 5V supply to the EEPROM. E7-A0 trouble Check CN104, Pin 1 on the DC Power Supply. If 5V is missing, replace the DC Power Supply. Check the 5V line to the LSU from the DC power supply.
  • Page 55 Check the setting for Sim 26-03 (Coin Vendor Mode). (External Accounting Mode) as the Ensure OUTSIDE AUDITOR is configured to None. item is missing from the webpage, Note: For MX-2010U only, the MX-HD10 is required. even though MXAMX3 is enabled.
  • Page 56 REPAIR HINTS SHARP IMAGE SEND "Communication with selected server Try disabling mDNS on MFD . This is normally under is lost while sending image" error Network Settings> Services Settings. when scanning to email As Microsoft will not accept any email that is not...
  • Page 57 Depending on the brand and default settings of the router on the receiver side, the MSS (Maximum Segment size) of Sharp MFP may be slightly bigger than the MSS of the receiver, causing the missing packets and frequent retransmissions during communication.
  • Page 58 Port Number: 993 SSL: ON Which options are required when MX-2010U requires MX-HD10, MX-PB14 & MX-PK11. using Sharpdesk Mobile via a wireless For MX-2310U, both MX-PB14 & MX-PK11 are required. access point? The SharpDesk Mobile application is not displayed...

  • Page 59: Technical Bulletin Index 59 Updated

    Measures to prevent C1-10 or C1-14 trouble caused by MC PWB. COP2206 Removal of LSU shutter COP2205 Adjustment to improve creasing of paper when operating under high MX-2010U humidity environment. COP2200 Measures to prevent paper full detection error after removing paper jammed in the delivery unit.
  • Page 60 Model COP2097 Countermeasures to prevent improper operation of the coin vendor device with parallel connection. COP2087 Sharp Remote Device Manager [SRDM] v1.4 COP2082 Measures against H3-00 error code caused by the electrostatic discharge. MX-DE13/14 COP2081 Countermeasures against L4-06 error code.
  • Page 61 Measures to prevent fusing belt damage due to belt slippage. MX-2310U COP1767 Further improvement against the deformation of the handle securing plate MX-2310U COP1765 Sharp Remote Device Manager (SRDM) v1.1 COP1761 Addition of arm holder to the original tray cover [RSPF] MX-2310U COP1758 Rom version upgrade...
  • Page 62 Original stacking improvement when using the RSPF MX-2310U COP1709 Precaution when executing auto developer adjustment setting (Sim25-02) MX-2310U COP1707 Rom version upgrade MX-FN17 COP1704 Charging irregularities MX-2310U COP1700 Sharp Remote Device Manager (SRDM) MX-2310U COP1699 Rom version upgrade MX-FN17 COP1698 Rom version upgrade MX-2310U...

  • Page 63: Document Reference

    Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices.

  • Page 64: Notes

    NOTES SHARP...

This manual is also suitable for:

Mx-2310u

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