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GE GFWS1700H Technical Service Manual

GE GFWS1700H Technical Service Manual

Front load washer

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GE Appliances
Technical Service Guide
December 2016
GE Appliances Front Load Washer
GFWS1705H
GFWS1700H
GFWN1600J
GFWN1300J
GFWH1200H
GFWN1100H
GFW400SCK
GFW450SPK
GFW450SSK
GE Appliances
Louisville, Kentucky 40225
31-9261

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Summary of Contents for GE GFWS1700H

  • Page 1 GE Appliances Technical Service Guide December 2016 GE Appliances Front Load Washer GFWS1705H GFWS1700H GFWN1600J GFWN1300J GFWH1200H GFWN1100H GFW400SCK GFW450SPK GFW450SSK GE Appliances 31-9261 Louisville, Kentucky 40225...
  • Page 2: Safety Information

    GE Appliances Technical Service Guide Copyright © 2016 All rights reserved. This service guide may not be reproduced in whole or in part in any form without written permission from GE Appliances. – 2 –...
  • Page 3: Table Of Contents

    Table of Contents Safety Information ..................................2 Table of Contents ..................................... 3 Safety Requirements ..................................5 Nomenclature ....................................6 Introduction ....................................... 7 Control Features ....................................8 Washer Features ................................... 9 Using the Washer ................................. 15 Pedestal Installation (Washer and Dryer) ..........................20 Stacking Instructions ..................................
  • Page 4 Heater Assembly ................................... 45 Inverter ...................................... 47 Motor Assembly ..................................48 Door ......................................50 Door Hinge ....................................52 Tub Gasket (Boot) .................................. 52 Dampers ....................................54 Wash Basket ................................... 55 Outer Tub Assembly and Suspension .......................... 57 Service Test Mode ................................... 59 Fault Codes......................................
  • Page 5: Safety Requirements

    Safety Requirements GE Factory Service Employees are required to use safety glasses with side shields, safety gloves and steel toe shoes for all repairs. Electrically Rated Glove and Steel Toed Work Boot Dyneema® Cut Resistant Dyneema® Cut Resistant Glove Glove Keeper...
  • Page 6: Nomenclature

    Nomenclature G F W S 1 7 0 5 H 0 D G Color Brand WW: White G: GE Appliances DG: Diamond Gray H: Hot Point Engineering Revision Alpha or Numeric Configuration Model Year F: Front Load T: Top Load - Rear Control...
  • Page 7: Introduction

    Introduction The new GE Front Load Washer has the following features: • • • My Cycle selection saves a favorite cycle for future use. • Dispenser adds diluted detergent, bleach, and fabric softener at the correct time during the wash or rinse cycles.
  • Page 8: Control Features

    Control Features Models: GFW450, GFWS1700 and GFWS1705 - Steam Washer with Time Saver Model: GFWN1600 - Washer with Time Saver Model: GFWH1200 Models: GFW400, GFWN1100 and GFWN1300 – 8 –...
  • Page 9: Washer Features

    Washer Features Power Press to “wake up” the display. If the display is active, press to put the washer into standby mode. NOTE: Pressing Power does not disconnect the appliance from the power supply. Wash Cycles wash setting with the loads. Colors/Normals* For heavily to lightly soiled colorfast cottons, household linens, work and play clothes.
  • Page 10 Washer Features Wash Cycles Towels/Sheets* For items such as towels, sheets, pillowcases and dish rags. (on some models) Delicates/Hand For items labeled hand-washable with light soils. Provides gentle tumbling and Wash soak during wash and rinse. Speed Wash or For lightly soiled items that are needed in a hurry. Cycle time is approximately Quick Wash 30 minutes, depending on selected options.
  • Page 11 Washer Features Spin To change the Spin speed, press the Changing the Spin speed changes Spin speed button until the desired setting has been reached. Choose Always follow the garment between No Spin, Low, Medium, High manufacturer’s care label when or Max.
  • Page 12 Washer Features Time Saver (on some models) To use: Use this option to reduce the overall 1. Turn power on and select a wash wash cycle by at least 20% without cycle which has Time Saver as an option. feature is available on all cycles except 2.
  • Page 13 Washer Features Stain Removal Guide Stain Wash (on some models) (on some models) The Stain Removal Guide is The Stain Wash preprogrammed with the ideal wash used with all cycles except Rinse & Spin and Basket Clean and is common stains. To use this feature, preprogrammed with the ideal wash select the desired wash cycle and and rinse settings to tackle common...
  • Page 14 Washer Features Cycle Signal Press the pad until the desired volume has been reached. Use the Signal pad to change the volume of the end of cycle signal. Lock Controls or Lock To unlock the washer controls, press (depending on model) and hold the Lock Controls or Lock button for 3 seconds.
  • Page 15: Using The Washer

    Using the Washer The Dispenser Drawer There may be water in the dispenser drawer at the end of the cycle. This Slowly open the dispenser drawer by pulling it out until it stops. action and is part of the normal operation of the washer.
  • Page 16 Using the Washer On models with a removable Remove for powder detergent detergent cup Max HE Liquid • Powder Detergent: Remove the Detergent • Liquid Detergent: Locate the liquid detergent cup and place Setting For Liquid Detergent concentration of the detergent Remove For Powder it in a safe location outside of 2X HE Liquid...
  • Page 17 Using the Washer The Liquid Bleach Compartment On some models: IMPORTANT: The bleach of the bleach which could result in compartment position varies by damaged clothes. model. Be sure to identify the correct compartment for bleach NOTE: Do not use powdered bleach in before using.
  • Page 18 Using the Washer Cleaning the Pump Filter 3. Pull down the pour spout. Due to the nature of the front-load washer, it is sometimes possible for counterclockwise and remove the small articles to pass to the pump. the draining water. Pump filter items so they are not dumped to the drain.
  • Page 19 Using the Washer Door Gasket Open the washer door. Using both hands, press down the door gasket. gasket, remove hands and the gasket Remove any foreign objects if found will return to the operating position. trapped inside the gasket. Make sure there is nothing blocking the holes behind the gasket.
  • Page 20: Pedestal Installation (Washer And Dryer)

    Pedestal Installation (Washer and Dryer) Optional 12 inch high storage drawer pedestals with WARNING: Due to the size and weight of the washer dividers are available to provide convenience and or dryer, and to reduce the risk of personal injury extra storage space for detergent, dryer sheets and or damage, two people are required for proper other cleaning supplies.
  • Page 21 3. Pull the drawer out to its stop position. 7. Place the pedestal against the bottom of the washer or dryer. Ensure that the drawer front is 4. Remove the screws from the drawer slides. at the front of the washer or dryer. 5.
  • Page 22 11. Screw locknuts onto the supplied leveling legs. 16. Ensure that the slides are closed, then slide the Turn the nuts toward the bottom and against drawer into the opening. the rubber part of the leg. 17. Align the drawer supports to the slides on each 12.
  • Page 23: Stacking Instructions

    Stacking Instructions The GE front load washer is designed to allow • certain models of the GE dryer to be placed on top cabinets, ceiling, etc. is 43 inches without (stacking). Dryer models that currently qualify for pedestal, 55 inches with pedestal, and 84 stacking are: inches stacked.
  • Page 24 To stack the dryer: the 4 rubber pads over the leg brackets. Caution: Do not lay the dryer on its back. Use the packing material or a protective surface when laying dryer on its side. 1. Carefully lay the dryer on its side. 4.
  • Page 25 6. Set the dryer upright using packing material or a protective surface that ensures the brackets do Do not push on the dryer after it is stacked on the 7. Place and level the washer in the approximate washer. Pushing on the dryer may result in pinched location.
  • Page 26: Operation Overview

    Operation Overview Basic Wash Cycle NOTE: See Component Locator Views for of the cycles. Follow the fabric manufacturer's care label when selecting spin speed. Cycles, temperatures and features may vary depending on the model. Select the WASH TEMP to adjust the proper water temperature for the wash cycle.
  • Page 27 Cold: Spin • Cold water valve energized. The spin is designed to extract as much water and detergent as possible without harming fabrics. • Cold selection is tempered by default for Speeds can be as slow as 90 rpm (out of balance main wash.
  • Page 28: Component Locator Views

    Component Locator Views Top View Water Valve Outlet Hose Water Valve Outlet Hose 3-Way Pipe Line Filter 3-Way Pipe Line Filter Water Valve Water Level Sensor Water Valve Water Level Senser Dispenser Inlet Hose Dispenser Inlet Hose Dispenser Dispenser Assembly Assembly Nozzle Hose Nozzle Hose...
  • Page 29 Component Locator Views (Continued) Tub Drive Pulley Tub Drive Pulley Belt Belt Motor Motor Dispenser Drawer Dispenser Drawer – 29 –...
  • Page 30: Control And Inverter Board Connections

    Control and Inverter Board Connections Control Board CN13 CN13 Hot and cold water valves and dispenser motor Water level sensor Neutral output to inverter and water valves Door lock output and line output to heater Inverter communication Line output to inverter and pump, and cold water valve 2, and neutral output to heater CN13 Dispenser switch and thermistor Inverter Board...
  • Page 31: Washer Components

    Washer Components Service Panel Top Panel WARNING: Sharp edges may be exposed when Removal of the service panel provides access to servicing washer. Use caution to avoid injury and the pump cleanout, pump, tub drain hose, heater wear Kevlar gloves or equivalent protection. assembly, inverter, wire junction box, front dampers, and the door lock release ring.
  • Page 32: Control Panel

    Control Panel Assembly Removal For 1100, 1200 Control Panel and 1300: The control panel is held in place with Phillips head 1. Remove the top panel. (See Top Panel section.) screws and tabs. 2. Pull the dispenser out to the stop position. Press Control Panel Assembly Removal For 1600, 1700, down on the lock tab.
  • Page 33: Control Board

    Control Board The control board is mounted in a housing that is attached to the inside of the control panel. The control board and housing are replaced as an assembly. The control board assembly is held in place by Phillips head Mode Name Description No cycle is selected.
  • Page 34: Programming The Control Board

    • For GFWN1300J PCB: Must select 1 • For GFWN1600J PCB: Must select 1 • For GFWS1700H (1705H) PCB: Must select 2 • For GFW400SCK PCB: Must select 3 • For GFW450SPK (450ssk) PCB: Must select 3 3. Press and hold the Start key for 3 seconds (or until a second beep is sounded).
  • Page 35: Door Strike

    2. Use long-nose pliers to grasp the wire loop NOTE: The door latch is solenoid activated. It at the spring location and expand it to clear can remain locked after power is removed. the gasket. To manually unlock door: 1. Disconnect the washer from electrical supply.
  • Page 36: Front Panel

    Front Panel Line Filter The front panel is hung on 2 hooks attached to the cabinet and held in place with 4 Phillips voltage, protecting the control board and providing head screws. A gasket provides a watertight seal between the front panel and outer tub. The front of the interior side of the rear panel, and is located left of the water valve.
  • Page 37: Dispenser Assembly With Motor Driven Cam

    Caution: When testing the dispenser motor, DO Dispenser Assembly With Motor Driven Cam NOT remove the wiring harness from the dispenser motor unless replacing the motor assembly. The The dispenser assembly provides automatic motor assembly has a special locking connector dispensing of detergent, bleach, and fabric softener and the wiring harness will not stay reconnected if removed and reinstalled on the same motor.
  • Page 38 How it dispenses is as follows: • • Hot Valve Cold Valve 2 Cold Valve 1 Hot Valve Cold Valve 2 Cold Valve 1 Detergent Bleach Softener Detergent Bleach Softener • • Cold valve 1 and Cold valve 2 open together, box.
  • Page 39 Dispenser Assembly Removal Caution: A small retainer for the dispenser motor wiring, located underneath the unused inlet, is 1. Remove the top panel and control panels. (See fragile. To avoid breakage, use minimal outward the Washer Components, Top Panel and pressure when releasing wiring.
  • Page 40: Dispenser Motor

    6. Remove the dispenser from the cabinet. Dispenser Motor Caution The dispenser is operated by a 120 VAC, 60 HZ. to the dispenser tank. Care must be taken to motor. The dispenser motor receives commands avoid damage to the dispenser tank. from the control board and controls dispenser operation.
  • Page 41: Water Level Sensor

    Water Level Control Operation Water Level Sensor When the machine is empty, there is no water in The water level sensor is installed on the cabinet the outer tub and no pressure in the air chamber, right side top brace. The water level sensor is the sensor will output the empty frequency signal.
  • Page 42: Water Valve

    To remove the water level control: 1. Remove the top panel. (See the Washer occur at this water level. Components, Top Panel section in this guide.) 2. Press down the single tab, then disconnect each of the 1 wire harness. 3.
  • Page 43: Pump

    Water Valve Removal Pump 1. Disconnect the 4 connectors from the cold The pump consists of a 120 VAC, 60 Hz motor, water (C) solenoid. impeller, impeller housing, and a removable strainer 2. Disconnect the 2 connectors from the hot water that helps prevent foreign objects from entering the (H) solenoid.
  • Page 44 Pump Removal 5. Disconnect the 2 wires from the pump. Drain Hose 1. Remove the service panel. Drain Hose Caution: Under normal conditions, approximately 1 quart of water will drain out when the pump cleanout is removed. 2. Place a shallow pan under the drain cleanout. 3.
  • Page 45: Heater Assembly

    Heater Assembly • 120 VAC • The heater assembly is located above the pump, • 970 Watts and is accessed from the front of the washer. • Approximately 8 Amps • The heater assembly consists of a heating element and a water temperature thermistor. •...
  • Page 46 Thermistor Replacement 5. Push inward on the 10 mm hex nut to relax the rubber gasket. 1. Push the thermistor into the rubber gasket until fully seated. 6. Grasp the heater assembly and pull outward. NOTE: Ensure that the heater assembly is fully Heater Assembly Reinstallation seated in the tub.
  • Page 47: Inverter

    Inverter Removal Inverter 1. Remove the service panel. (See the Washer The inverter receives commands from the control Components, Service Panel section in this board and controls motor operation. guide.) For the inverter to operate the motor correctly 2. Press the 4 tabs inward and remove the junction requires a supply voltage of 120 VAC, DC input from box cover.
  • Page 48: Motor Assembly

    Inverter Motor AC (IMAC) Removal Motor Assembly The Inverter on some models are part of the motor. If The motor assembly consists of a reversible, variable the inverter should fail, replace the motor assembly. speed, 3-phase induction DC motor, and sensor. The motor drives the tub drive pulley with a 7-rib belt.
  • Page 49 3. Remove the belt by turning the tub drive pulley NOTE: The threaded plate can fall out of the recessed slot in the motor mount. Ensure this plate is reinserted in the slot upon reassembly. NOTE: When reinstalling the bolt, apply Loctite (Part #: WX5X1005) to the bolt threads.
  • Page 50: Door

    NOTE: Model 1100, 1200, 1300 and 1600 use IMAC Door motor; there are no separate inverters in these units. Door Component Removal 1. Remove the 3 Phillips head screws that hold the hinge cover to the door. Lift the hinge cover from the door.
  • Page 51 NOTE NOTE: The door handle, door frame and protect surface so that the door glass faces up. (The door cover are replaced as an assembly. should rest on the handle side.) 3. Remove the 8 Phillips head screws that hold the door cover and door strike to the door frame.
  • Page 52: Door Hinge

    Caution: When reinstalling the door hinge, be Door Hinge sure to use the short screw on the top. Damage to the dispenser inlet may result if the wrong Door Hinge Removal screw length is used. 1. Remove the door. (See the Washer Components, 6.
  • Page 53 NOTE: When reinstalling the nozzle to the gasket, it may be helpful to remove the nozzle from the hose. Ensure that the washer is placed on the outside and that the nozzle is aligned with the indent on the inside of the gasket. Gasket Outside Gasket Inside Outer...
  • Page 54: Dampers

    3. Remove the pin that secures each damper to Dampers the chassis by pressing the lock tab while pulling the pin out. Each of the four dampers are secured to the outer tub by a gray upper bushing that locks in a slot in NOTE: It may be helpful to tap the pins out with the outer tub.
  • Page 55: Wash Basket

    8. Remove the 4 (10 mm) hex head screws and Wash Basket washers that hold the top counterweight to the outer tub. Lift the counterweight . The wash basket is contained inside the outer tub. The wash basket is rotated by a belt driven tub drive NOTE: When reinstalling the top counterweight, pulley.
  • Page 56 12. Remove the plastic wire tie that holds the heater Installing Front Counterweights assembly wiring and the tub ground wire to the When installing the front counterweights, make outer tub. sure the short bolts are used to attach the top 13.
  • Page 57: Outer Tub Assembly And Suspension

    5. Set the front bracket aside. Outer Tub Assembly and Suspension 6. Remove the tub vent hose from the left rear of The outer tub assembly is constructed in two halves the outer tub: and contains the wash basket. The bearing and NOTE seal assembly is part of the outer tub rear half.
  • Page 58 14. Remove the Phillips head screw that holds the 18. Lift the outer tub assembly up, then release the tub ground wire. Remove the ground wire from two suspension springs from the slotted plastic the outer tub wire guides. inserts in the cabinet top braces. 19.
  • Page 59: Service Test Mode

    Service Test Mode The washer control has a service test mode that can be utilized by the service technician in order to test critical components and to access error codes. This test mode will help the service technician to quickly identify failed or improper operation of washer components.
  • Page 60 Test Press Displays Exit Mode Start/ Press Power. Pause board replaced. Proper model must be set when control board replaced. Returns to Rotate knob until desired selection is displayed (01-02), then press and hold Start/Pause until beep. Start/ Displays the most recent fault code (E00 = none). Repeat pressing Start/ Press Power.
  • Page 61 Test Press Displays Exit Mode Start/ Tumble test . Displays tt . Wash basket spins in one direction for 5 Press Power. Pause seconds, pauses, then spins in the opposite direction for 5 seconds. Pump runs. Repeats until exit initiated. (Note: Beginning direction is random.) Returns to Start/ Spin speed-low spin/high spin test .
  • Page 62: Fault Codes

    Fault Codes Fault Code Description Problem Possible Cause/Action Fill timeout - Fill time exceeds 8 • Ensure manual water supply valves are minutes. fully open. • Inspect inlet hoses for kinks/obstructions. • Inspect water valve screens for restriction. • Check water valve functions – t06 If above steps do not clear the problem replace solenoid water valve.
  • Page 63 Fault Code Description Problem Possible Cause/Action No speed Motor speed lost • Check Motor - t10 tumble, t11 spin, T13 feedback spin • Check mechanical faults - check belt, basket, bearing - rotate basket by hand. • Power down (unplug) washer, wait 30 seconds and retry - if reoccurs, replace inverter.
  • Page 64 Fault Code Description Problem Possible Cause/Action Over volts Over volts - DC bus • Check Motor - t10 tumble, t11 spin, t13 (inverter). spin. • Power down (unplug) washer, wait 30 seconds and retry - if reoccurs, replace inverter. (Note: Cannot occur with open winding.) Drive/Control Unexpected Motor...
  • Page 65 Fault Code Description Problem Possible Cause/Action System contact Load failure occurs. • Power down (unplug) machine, wait 30 failure Heater/pump/ seconds and retry. pressure switch/ • This error code found a shorted door lock/water component . valves/dispenser motor. • Check integrity of wiring and connections - replace harness if necessary.
  • Page 66 Fault Code Description Problem Possible Cause/Action Water Water temperature • Check water temperature sensor - t07 temperature sensor open. • Check integrity of wiring and connections sensor open between main control and water temperature sensor. • Check integrity of water temperature sensor - replace if necessary.
  • Page 67: Schematics

    Schematics Washer : GFWN1100HWW GFWH1200HWW GFWN1300JWW GFWN1600JWW GFW400SCK0WW – 67 –...
  • Page 68 Schematics Washer: GFWS1700HWW GFWS1705H0DG GFW450SPK0DG GFW450SSK0WW – 68 –...
  • Page 69: Warranty

    For US Customers: This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip change or you may be required to bring the product to an Authorized GE Service location for service.
  • Page 70: Index

    Index Basic Wash Cycle 26 Motor Assembly 48, 55 Motor Removal 40 Cleaning the Pump 18 Component Locator Views 26, 28 Nomenclature 6 Control and Inverter Board Connections 30 Control Board 30, 33, 34 Control Board Assembly Removal 34 Operation Overview 26 Control Features 8 Outer Tub Assembly and Suspension 57 control panel 6, 7, 25, 31, 32, 33, 34, 36...

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