Prioritized Calls; Make A Priority Call - Cisco 7811 User Manual
7800 series
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Calls
Prioritized Calls
In your job, you might need to handle urgent or critical situations with your phone. You can identify calls as
very important; these have a higher priority than normal calls. The priorities range from level 1 (low) to level
5 (high). This system of priorities is called multilevel precedence and preemption (MLPP).
Your administrator sets up the priorities that you can use and determines whether you need special sign-in
information.
When a high-priority call rings on your phone, you see the priority level on the phone screen and the call
appears at the top of the call list. If you are on a call when a high-priority call comes to your phone, the
high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up
from your current call to answer the high-priority call.
If you have turned on do not disturb (DND), a priority call will still ring your phone with a special ringtone.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Use call pickup to answer the call.
Table 5: Multilevel Precedence and Preemption Priority Levels
MLPP icon
Make a Priority Call
To make a priority call, you might need to sign in with your special credentials. You have three chances to
enter these credentials, and you're notified if you've entered them incorrectly.
Priority Level
Level 1—Priority call
Level 2—Medium priority (Immediate) call
Level 3—High priority (Flash) call
Level 4—Flash Override
Level 5—Executive Override
Prioritized Calls
Cisco IP Phone 7800 Series User Guide
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