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Toshiba e-STUDIO477S Service Manual
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Toshiba e-STUDIO477S Service Manual

Multifunctional digital systems
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Table Of Contents
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Table of Contents

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See also: Advanced Manual , User Manual

SERVICE MANUAL

MULTIFUNCTIONAL DIGITAL SYSTEMS
e-STUDIO477S/527S
e-STUDIO477SL
Software Guide
Model: DP-4710S/5210S/4710SL
Publish Date: June 2013
File No. SME130007C0
R130421N9303-TTEC
Ver03 F_2016-12

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Summary of Contents for Toshiba e-STUDIO477S

  • Page 1: Service Manual

    SERVICE MANUAL MULTIFUNCTIONAL DIGITAL SYSTEMS e-STUDIO477S/527S e-STUDIO477SL Software Guide Model: DP-4710S/5210S/4710SL Publish Date: June 2013 File No. SME130007C0 R130421N9303-TTEC Ver03 F_2016-12...
  • Page 2 • Sankol is a registered trademark of SANKEIKAGAKU CO.,Ltd. • e-STUDIO, e-BRIDGE, and TopAccess are trademarks of Toshiba Tec Corporation. • Other company names and product names in this manual are the trademarks of their respective companies. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TOSHIBA TEC CORPORATION.
  • Page 3 GENERAL PRECAUTIONS REGARDING THE SERVICE FOR THIS EQUIPMENT The installation and service shall be done by a qualified service technician. 1. Transportation/Installation When transporting/installing the equipment, employ two or more persons and be sure to hold the positions as shown in the figure. The equipment is quite heavy and weighs approximately 55 kg (121.23 lb.) (including the finisher), therefore pay full attention when handling it.
  • Page 4 Be sure to handle/install them properly. If these parts are short-circuited and their functions become ineffective, they may result in fatal accidents such as a explosion or burnout. Avoid short-circuiting and do not use parts not recommended by Toshiba TEC Corporation.
  • Page 5 5. Cautionary Labels During servicing, be sure to check the rating plate and cautionary labels to see if there is any dirt on their surface and if they are properly stuck to the equipment. [1] Identification label 6. Disposal of the Equipment, Supplies, Packing Materials, Used Batteries and IC-RAMs Regarding the recovery and disposal of the equipment, supplies, packing materials, used batteries and IC-RAMs including lithium batteries, follow the relevant local regulations or rules.
  • Page 7 ALLEGEMEINE SICHERHEITSMASSNAHMEN IN BEZUG AUF DIE WARTUNG Die Installation und die Wartung sind von einem qualifizierten Service- Techniker durchzuführen. 1. Transport/Installation Das Tragen oder Installieren des Gerätes braucht wenigstens zwei Menschen. Die angezeigten Stellen sind wie in der Abbildung festzuhalten. Das Gerät ist ziemlich schwer und wiegt ungefähr 55 kg (mit dem Finisher);...
  • Page 8 2. Allgemeine Sicherheitsmassnahmen in bezug auf die Wartung Während der Wartung das Gerät ausschalten und das Netzkabel herausziehen (ausser Wartung, die bei einem eingeschalteten Gerät, durchgeführt werden muss). Das Netzkabel herausziehen und den Bereich um die Steckerpole und die Steckdose die Umgebung in der Nähe von den Steckerzacken und der Steckdose wenigstens einmal im Jahr reinigen.
  • Page 9 Schäden, wie einer Explosion oder einem Abbrand, führen. Kurzschlüsse sind zu vermeiden, und es sind ausschließlich Teile zu verwenden, die von der Toshiba TEC Corporation empfohlen sind. 5. Warnetiketten Im Rahmen der Wartung unbedingt das Leistungsschild und die Etiketten mit Warnhinweisen überprüfen [z.

  • Page 11: Table Of Contents

    3.15 Batch Setting for Self-Diagnostic Codes ................. 3-54 3.15.1 General description..................3-54 3.15.2 Applicable codes....................3-54 3.15.3 Setting files ...................... 3-54 3.15.4 Result files ....................... 3-55 3.15.5 Operation procedure ..................3-56 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL CONTENTS...

  • Page 12: Table Of Contents

    5.2.3 Error in Internet FAX / Scanning Function ............5-8 5.2.4 Printer function error ..................5-17 5.2.5 TOSHIBA Remote monitoring system error (TopAccess related error/ Communication error with external application)..........5-19 5.2.6 MFP access error .................... 5-20 5.2.7 Maintenance error.................... 5-22 5.2.8...

  • Page 13: Table Of Contents

    7.2.2 Setting......................7-20 7.2.3 Items to be notified ..................7-28 8. FIRMWARE UPDATING ....................8-1 Overview ........................... 8-1 Firmware Updating with a USB Device ................8-4 8.2.1 Updating methods....................8-4 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL CONTENTS...

  • Page 14: Table Of Contents

    11. SELF-DIAGNOSIS CODE (03/04/05/08 CODE) ............339 Test mode (03)/Test print mode (04) ..................339 Adjustment Mode (05) Codes ..................... 341 Setting Mode (08) Codes......................354 APPENDIX.......................... 437 Maintenance Utility Operating Manual..................437 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved CONTENTS...

  • Page 15: Specifications/System List

    (RAM) Page Memory None 320 GB Account Codes 10000 codes Department Codes 1000 codes Machine version NAD: North America, Brazil ARD: Argentina AUD: Australia MJD: Europe © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SPECIFICATIONS/SYSTEM LIST 1 - 1...

  • Page 16: Hdd Memory Map

    1 (Shared with Rx and Tx) Print Printer Data Spool / 30 (Shared with Memory copy) Job area Pages per job Storage full Number of 1000 maximum jobs e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SPECIFICATIONS/SYSTEM LIST 1 - 2...

  • Page 17: System List

    Unit (PFU) MH-3400 Feeder (LCF) GR-1170 GR-1160 KD-1040 MY-1046 (*1) e-STUDIO477S/527S Fig. 1-1 Notes: • The antenna (GN-3010) is necessary to enable the wireless LAN module (GN-1060/C). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SPECIFICATIONS/SYSTEM LIST 1 - 3...

  • Page 18: Options

    Harness kit for coin controller GQ-1260 IP Sec Enabler GP-1080 Meta Scan Enabler GS-1010 External Interface Enabler GS-1020 Unicode Font Enabler GS-1007 Data overwrite Enabler GP-1070 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SPECIFICATIONS/SYSTEM LIST 1 - 4...

  • Page 19: Disassembly And Replacement

    Turn the main power switch of the equipment off. Disconnect the power cable. Open the scanner. Fig. 2-1 Remove 2 screws and take off the stacker tray. Fig. 2-2 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL DISASSEMBLY AND REPLACEMENT 2 - 1...

  • Page 20: Gd-1340 (Fax Unit)

    Disconnect the connector. Fig. 2-4 Remove 2 screws and take off the finisher. Fig. 2-5 2.1.2 GD-1340 (Fax unit) Refer to  P. 6-7 "6.1.6 FAX unit". e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved DISASSEMBLY AND REPLACEMENT 2 - 2...

  • Page 21: My-1046 (Paper Feed Pedestal)

    Press the [Power] button on the control panel to shut it down. Turn the main power switch of the equipment off. Disconnect the power cable. Release the lock. Fig. 2-8 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL DISASSEMBLY AND REPLACEMENT 2 - 3...

  • Page 22: Gr-1160 (Spacer)

    Turn the main power switch of the equipment off. Disconnect the power cable. Remove 2 screws and take off 2 fixing brackets. Fig. 2-11 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved DISASSEMBLY AND REPLACEMENT 2 - 4...

  • Page 23: Mj-1039 (Offline Stapler)

    Take off the SYS board cover.  P. 6-4 "6.1.2 SYS Board cover" Disconnect the connector. Fig. 2-13 Remove 2 screws and take off the offline stapler. Fig. 2-14 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL DISASSEMBLY AND REPLACEMENT 2 - 5...
  • Page 24 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved DISASSEMBLY AND REPLACEMENT 2 - 6...

  • Page 25: Self-Diagnostic Mode

    [POWER] mode + [POWER] service password. OFF/ON SRAM data [5] + [9] Backs up the SRAM data to USB device. [POWER] cloning mode + [POWER] OFF/ON © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 1...
  • Page 26 Button on touch panel: Press to display the initial screen displayed at power-ON. Press [execution] on the touch panel and then the [CLEAR] button on the control panel. The screen then returns to the Button Check menu. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 2...
  • Page 27 List print mode (9S) Refer to  P. 3-30 "3.13 List print mode (9S)". • Firmware update mode (49/89) Refer to  P. 8-1 "8. FIRMWARE UPDATING". © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 3...
  • Page 28 Operation procedure [4][8][9] (Operation started) [POWER] OFF/ON [POWER] (Exit) • SRAM data cloning mode (59) Refer to  P. 9-1 "9.1 Data Cloning". e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 4...

  • Page 29: Service Ui

    Turn the power ON. Press the [USER FUNCTIONS] button. With the [USER FUNCTIONS] menu displayed, enter the Service Mode password provided during product training. Fig. 3-2 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 5...
  • Page 30 Note that the user data are deleted at that time. Press the [USER FUNCTIONS] button. Enter the password for Service UI on the USER FUNCTIONS screen. The SERVICE MODE screen is displayed. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 6...

  • Page 31: Service Mode] Screen

    Press the [SETTINGS] button on the SERVICE MODE screen to display the SETTINGS screen. Fig. 3-4 Press the [SERVICE PASSWORD] button to change the service password, or [RESET ADMIN PASSWORD] to reset the administrator password. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 7...

  • Page 32: Input Check (Test Mode 03)

    Refer to "11. SELF-DIAGNOSTIC MODE" in this manual for the items to be checked and the condition of the equipment when the buttons [A] to [H] are highlighted. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 8...

  • Page 33: Output Check (Test Mode 03)

    * Return to the standby screen for code input by pressing the [CLEAR] button. Refer to "11. SELF-DIAGNOSTIC MODE" in this manual for the codes available in the test mode 03. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL...

  • Page 34: Test Print Mode (Test Mode 04)

    Turn OFF the power and then back ON to clear the error. • During test printing, the [CLEAR] button is disabled when “Wait adding toner” is displayed. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 10...

  • Page 35: Operation Procedure In Adjustment Mode (05)

    *[CANCEL] or [CLEAR] * When the automatic adjustment ends abnormally, an error message is displayed. * Return to standby screen by pressing the [CANCEL] or [CLEAR] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 11...
  • Page 36 In that case, turn ON the power normally, leave the equipment for approx. 3 minutes after it has become ready state and then start up the adjustment mode again. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 12...

  • Page 37: Test Print Pattern In Adjustment Mode (05)

    Copier gamma confirmation pattern (Black For confirming the reproduction of gradation / All media types) Copier gamma adjustment pattern Refer to 4.2.1Automatic gamma adjustment (Black / All media types) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 13...

  • Page 38: Operation Procedure In Setting Mode (08)

    * Press [FUNCTION CLEAR] to enter minus (-). Procedure 5 [CANCEL] [OK] [0][8] [Digital key] [POWER] OFF/ON [START] [Digital key] [POWER] (Code) (Exit) Sets or [INTERRUPT] (Stores value in RAM) changes value e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 14...
  • Page 39 Procedure 14 [CANCEL] [OK] [0][8] [Digital key] [Digital key] [POWER] [START] [START] [POWER] (Code) (Sub-code) OFF/ON [INTERRUPT] (Exit) Adjustment value [CLEAR] cannot be changed (Corrects value) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 15...

  • Page 40: Assist Mode (3C)

    Do not use this function since it is not normally necessary. HDD data must be installed after performing this function. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 16...
  • Page 41 Back up the license from FROM to SRAM. 5. ADIKey SRAM to FROM Restore the ADIKey from SRAM to FROM. 6. ADIKey FROM to SRAM Back up the ADIKey from FROM to SRAM. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 17...
  • Page 42 Therefore, its password is copied to the SRAM board so that both passwords become the same with this function. The setting is enabled when the equipment is started up in the normal mode after performing this function. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 18...

  • Page 43: Hdd Assist Mode (4C)

    Current HDD type: ADI HDD Update Mode : 4c Mode Select number (1-2) and press START key 1. Revert factory initial status HDD 2. Remove key Fig. 3-7 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 19...
  • Page 44 Select number (1-2) and press START key 1. Revert factory initial status HDD => 2. Remove key Operation Failed. Press SoftPower Key to Switch Off Fig. 3-9 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 20...

  • Page 45: Functions

    Press SoftPower Key to Switch Off Fig. 3-11 Notes: If the equipment is started in the normal mode with this condition, an HDD mounting error occurs. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 21...
  • Page 46 Data in the HDD has been erased. Press SoftPower Key to Switch Off Fig. 3-13 Notes: After this operation, the equipment becomes reusable without reinstalling the firmware. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 22...

  • Page 47: File System Recovery Mode (5C)

    7. HDD Utility Fig. 3-14 Remarks: When the mode is started, "1. Check F/S" is selected by default. (">" is displayed on the left of the selected number.) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 23...
  • Page 48 More than one partition can be selected. (">" is displayed on the left of the selected number.) • If an error occurs during recovery, initialize the file system (HDD). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 24...
  • Page 49 [D] Initialize the DB (Initialize DB) In case that particular service calls occur or there is a possibility of damage to the databases, each one can be initialized. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 25...
  • Page 50 Notes: The values of NAV and Worst should be treated as a rough reference since their basis may differ depending on the specification of HDD manufacturers. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 26...
  • Page 51 The disk information of a partition indicated as "Encrypted Partition" is not displayed as it is encrypted. [G] Initialization of log file (HDD Utility) Normally it is not necessary to use this menu. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 27...

  • Page 52: Sram Clear Mode (6C)

    Key in the serial number of this equipment and then press [OK] to determine the setting. • Items 1 and 2 can be canceled while 0 and 3 cannot. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 28...
  • Page 53 F900 error occurs, the machine information needs to be reset with this function. After the resetting is completed, initialize SRAM following its replacement procedure.  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)" © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE...

  • Page 54: List Print Mode (9S)

    The buttons on the control panel keep blinking while data are being stored in the USB device. Do not disconnect the USB device while data are being stored. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 30...

  • Page 55: List Printing

    Output all CSV files *1: (05) adjustment value difference and (08) setting value difference are not output. *2: Since the Job log/Message log file obtained is encrypted, you cannot read it. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE...
  • Page 56 The selected adjustment codes and the current adjustment value for each code are output in a list. See the following page for the adjustment code (05): Refer to "11. SELF-DIAGNOSTIC MODE" - "Adjustment Code (05)." e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 32...
  • Page 57 The selected setting codes and the current setting value for each code are output in a list. See the following page for the setting code (08): Refer to "11. SELF-DIAGNOSTIC MODE" - "Setting Code (08)" © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE...

  • Page 58: Error History

    000 000 0000_0000_0000_0_0000000000 Fig. 3-25 The error history is output. See the following page for the parameters for each error:  P. 5-17 "5.2.4 Printer function error" e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 34...
  • Page 59 Fig. 3-26 Pixel counter data (toner cartridge reference) are output in a list. See the following page for the pixel counter:  P. 3-42 "3.14 Pixel counter" © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 35...
  • Page 60 Fig. 3-27 Pixel counter data (service call reference) are output in a list. See the following page for the pixel counter:  P. 3-42 "3.14 Pixel counter" e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 36...
  • Page 61 Since this function is unavailable for the machine, “0” always appears. LIST List print counter data when firmware was updated Fax print counter data when firmware was updated STATUS Result of update © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 37...
  • Page 62 Whether the power was turned ON or OFF, or if it was turned ON or OFF with a remote reset function TOTAL Total counter data when the power was turned OFF and then back ON e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 38...
  • Page 63 Some of the characters in the fonts that are used to print the version list are not supported. As a result, the language names under LANGUAGE VERSION may not be printed correctly when printing the version list. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE...
  • Page 64 TOTAL SMALL xxxxxxxxx xxxxxxxxx xxxxxxxxx LARGE xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx TOTAL CALIBRATION COUNTER : xx Fig. 3-31 The list of total counter is output. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 40...
  • Page 65 (08) setting values is output. “*” is marked on the left side of the code if there is a difference, and “+” is marked on the left side of the code if there is no backed-up value. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL...

  • Page 66: Pixel Counter

    In addition to the above, there are other factors that may influence toner consumption. These include variations between individual products, life of consumable, bias voltages, Drum surface potential, etc. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 42...
  • Page 67 Clearing of the counter of the service technician reference is performed in the setting mode (08- 6502). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 43...
  • Page 68 The value is displayed for printing just before the pixel counter is confirmed. • Type of calculated data Since this is multifunctional and color equipment, the data of pixel count is calculated for each function and color. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 44...
  • Page 69 In this case, the replacement cycle of toner cartridge is faster than the standard number of output pages. Therefore, this trend needs to be grasped for the service. The relation between pixel count and number of output pages per cartridge is as follows: © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE...
  • Page 70 “Displayed” is selected with the code above and the power is, as usual, turned ON. (The displayed buttons are depending on the setting of 08-6505.) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 46...
  • Page 71 [SERVICE (COLOR)] button: Information screen of service technician reference (full color) is displayed. [SERVICE (BLACK)] button: Information screen of service technician reference (black) is displayed. The following screen is displayed when pressing the [TONER CARTRIDGE] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 47...
  • Page 72 The following screen is displayed when pressing the [SERVICE (COLOR)] button. Fig. 3-6 Information screen of service technician reference (full color) The following screen is displayed when pressing the [SERVICE (BLACK)] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 48...
  • Page 73 Fig. 3-7 Information screen of service technician reference (black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 49...
  • Page 74 10 20080208 Average Pixel Count[%] 6.15 3.86 23.25 5.74 11 20080208 Latest Pixel Count[%] 7.32 2.19 6.25 2.19 Fig. 3-8 Data list of toner cartridge reference e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 50...
  • Page 75 16 20080208 K Average Pixel Count[%] 7.36 4.06 23.25 6.45 17 20080208 K Latest Pixel Count[%] 7.32 2.19 6.25 2.19 Fig. 3-9 Data list of service technician reference © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 51...
  • Page 76 Print count 6560 function (page) Average pixel count 6603 Latest pixel count 6617 Print count 6561 function (page) Average pixel count 6604 Latest pixel count 6618 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 52...
  • Page 77 The date (08-6502 was performed) is stored. Toner cartridge reference cleared date The toner cartridge reference cleared date is displayed. The date (08-6503 was performed) is stored. 08-6514: Toner cartridge K © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE 3 - 53...

  • Page 78: Batch Setting For Self-Diagnostic Codes

    No other automatic execution script has to be located in the root folder of a USB storage device. [ 2 ] Example <Policy> <Data> <Category-05/> <Category-08> <Code> <MainCode>3807</MainCode> <Value>1</Value> </Code> <Code> <MainCode>9240</MainCode> <Value>2</Value> </Code> <Code> <MainCode>9264</MainCode> <SubCode>1</SubCode> e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 54...

  • Page 79: Result Files

    If writing of the setting value has failed, the processing will stop at that moment. Only the codes whose writing has succeeded will be described in a result file. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SELF-DIAGNOSTIC MODE...

  • Page 80: Operation Procedure

    5. Setting for all codes included in the setting file are completed, the BASIC screen of the 08 mode appears. 6. Remove the USB storage device. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SELF-DIAGNOSTIC MODE 3 - 56...

  • Page 81: Image Related Adjustment

    Adjust the image quality if necessay. Chapter 4.2, 4.3, 4.4, 4.5 *1: Use [10] + [FAX] test pattern. *2: Adjustment can be done only for enlarging image. Fig. 4-1 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 1...

  • Page 82: Image Dimensional Adjustment

    If the test copy does not satisfy the specified values, 100% return to step 1 and repeat the adjustment COPYING procedure. Power OFF/ON : Exit the Adjustment Mode. Fig.6-1 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 2...

  • Page 83: Image Dimensional Adjustment In The Copy/Printer/Fax Function

    Make a test copy and check the image copied. To check the printed image, turn off the power and then back on, and then print the image. If the image is not in the desired reproduction ratio, repeat steps (2) to (4). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT...

  • Page 84: Image Quality Adjustment (Copying Function)

    Then, check if the patch chart on the original glass is placed in the wrong direction or if it is placed inclined on the original glass, and then repeat step (3) and afterward. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 4...

  • Page 85: Density Adjustment

    If the desired image quality has not been attained, repeat step (2) to (5). If the original mode is Custom, repeat step (1) to (5). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 5...

  • Page 86: Gamma Balance Adjustment

    If the desired image quality has not been attained, repeat step (2) to (7). If the original mode is Custom, repeat step (1) to (7). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 6...

  • Page 87: Background Adjustment

    Turn the power OFF and back ON in the normal mode, and then make a copy. If the desired image quality has not been attained, repeat step (1) to (6). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT...

  • Page 88: Sharpness Adjustment

    Make a test copy and compare the image obtained with the current settings; if necessary, make adjustment. <Procedure> The procedure is the same as that of  P. 4-5 "4.2.2 Density adjustment". e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 8...

  • Page 89: Adjustment Of Smudged/Faint Text

    Acceptable values: 0 to 255 (Default: 128) <Procedure> The procedure is the same as that of  P. 4-7 "4.2.5 Judgment threshold for ACS (common for copy and scan)". © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 9...
  • Page 90 Black 7025 Acceptable values: 0 to 255 (Default: 128) <Procedure> The procedure is the same as that of  P. 4-5 "4.2.2 Density adjustment". e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 10...

  • Page 91: Gamma Balance Adjustment (Black Mode)

    For resetting the value, repeat step (2) to (5). Let the equipment restart and perform the printing job. If the image density has not been attained, repeat step (1) to (7) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT...

  • Page 92: Upper Limit Value In The Toner Saving Mode

    For resetting the value, repeat step (2) to (4). Let the equipment restart and perform the printing job. If the desired image has not been attained, repeat step (1) to (6). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 12...

  • Page 93: Density Adjustment Of Graphic Lines (1200 Dpi)

    Be sure to set the values of the upper and lower limit properly so that they are not set in reverse. <Procedure> The procedure is the same as that of  P. 4-11 "4.3.1 Gamma balance adjustment (Black Mode)". © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT...

  • Page 94: Image Quality Adjustment (Scanning Function)

    For resetting the value, repeat step (2) to (5). Let the equipment restart and perform the scanning job. If the desired image has not been attained, repeat step (1) to (7). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 14...
  • Page 95  The equipment goes back to the ready state. Let the equipment restart and perform the scanning. If the desired image quality has not been attained, repeat step (1) to (5). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT...

  • Page 96: Background Adjustment (Color Mode)

    Let the equipment restart and perform the scanning job. If the desired image has not been attained, repeat step (1) to (5). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 16...

  • Page 97: Background Adjustment (Black/Grayscale)

    Acceptable values: 0 to 255 (Default: 70) <Procedure>: The procedure is the same as that of  P. 4-15 "4.4.2 Density adjustment". © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 17...
  • Page 98 Let the equipment restart and perform the scanning job. If the desired image has not been attained, repeat step (1) to (5). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 18...

  • Page 99: Rgb Conversion Method Selection

    Let the equipment restart and perform the scanning job. If the desired image has not been attained, repeat step (1) to (5). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 19...
  • Page 100 Let the equipment restart. Acquire the SlimPDF file and check it. If the desired image quality has not been attained, repeat step (1) to (5). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 20...

  • Page 101: Surrounding Void Amount Adjustment

    Acceptable values: 0 to 255 (Default: 128) 8304-2 Low quality <Procedure> The procedure is the same as that of  P. 4-15 "4.4.2 Density adjustment". © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 21...

  • Page 102: Color Conversion Table Selection

    Let the equipment restart and perform the scanning job. If the desired image has not been attained, repeat step (2) to (5). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 22...

  • Page 103: Image Quality Adjustment (Fax Function)

    Turn the power OFF. <Confirmation> If possible, perform a Fax transmission and check the adjusted density with the image on the recipient's side. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL SETTING / ADJUSTMENT 4 - 23...
  • Page 104 The larger the value is, the darker the background density becomes. Acceptable values: 0 to 255 (Default: 128) <Procedure> The procedure is the same as that of  P. 4-5 "4.2.2 Density adjustment". e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved SETTING / ADJUSTMENT 4 - 24...

  • Page 105: General Descriptions

    If a problem continues even after performing all troubleshooting and technical tips, report the problem to the appropriate Toshiba service center along with the following information. This information will help the service center understand your problem and take quick action to find the solution.

  • Page 106: Collection Of Debug Logs With A Usb Device

    When the collection of the debug logs is completed, the compressed file of the collected logs is stored in the root directory of the USB device. File name: XXXX.YYYYMMDDHHmmSS e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 2...
  • Page 107 (XXXX= Serial number of the equipment, YYYY= year, MM= month, DD= day, HH= hour, mm= minute, SS= second) After the debug logs have been collected, be sure to send them to the service center together with a report. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 3...

  • Page 108: Error Code List

    Stapling jam: Staple jam occurred at stapler. P. 5-32 EA60 Early arrival jam: The entrance path sensor P. 5-32 detects the paper earlier than a specified timing. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 4...

  • Page 109: Service Call

    F101_1 and F101_4 to F101_10 errors. F101_4 Partition mount error: The HDD cannot be P. 5-49 connected (mounted) caused by damage to the "/work" partition. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 5...
  • Page 110 F109_1 Key consistency error: SRAM encryption AES P. 5-59 key data damage. F109_2 Key consistency error: Signature Check public P. 5-59 key damage. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 6...
  • Page 111 P. 5-70 F600 Software update error P. 5-70 F700 Overwrite error P. 5-71 Date error F800 P. 5-71 Machine information alignment error F900 P. 5-71 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 7...

  • Page 112: Error In Internet Fax / Scanning Function

    SMTP client OFF P. 5-73 1C71 SMTP authentication error P. 5-73 POP before SMTP error 1C72 P. 5-73 Job canceling 1CC0 1CC1 Power failure P. 5-73 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 8...
  • Page 113 Insufficient system storage Terminal/Destination mail 2552 P. 5-74 address error (RFC: 552) 2553 Mailbox name not allowed Destination mail address error P. 5-74 (RFC: 553) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 9...
  • Page 114 Exceeding maximum number of 2BF1 P. 5-75 range is reached. documents 2BF2 Maximum number of folder range Exceeding maximum number of P. 5-75 is reached. folders e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 10...
  • Page 115 P. 5-75 2A71 WS Scan 2A72 Insufficient permission to access e-Filing data access privilege P. 5-75 e-Filing box using scan utility. check error (Scan Utility) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 11...
  • Page 116 POP Before SMTP POP before SMTP error P. 5-77 Authentication Failed 2CC0 Job canceled Job canceling Power failure occurred Power failure 2CC1 P. 5-77 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 12...
  • Page 117 FAX documents completed folder. properly. Scanned documents in shared Manual deletion of scanned 2DA3 folder deleted upon user’s documents completed properly. request. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 13...
  • Page 118 HDD full failure during USB P. 5-80 Insufficient Storage space. storage 2EC0 Job canceled Job canceling Power Failure Job Aborted Power failure in USB storage 2EC1 P. 5-80 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 14...
  • Page 119 This mail was deleted. 3D20 Offramp Destination limitation Offramp destination limitation P. 5-82 Error has been detected in the error received mail. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 15...
  • Page 120 File I/O Error has been occurred File I/O error P. 5-82 in this mail. The mail could not be 3F20 P. 5-82 received until File I/O is recovered. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 16...

  • Page 121: Printer Function Error

    Fax or Internet Fax jobs is given. (Fax / Internet Fax transmission permission) 4321 No privilege for print settings: No privilege to print with the specified P. 5-84 settings is given. (Print setting permission) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 17...
  • Page 122 4F10 Printing was not performed successfully due to other abnormalities. P. 5-84 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 18...

  • Page 123: Toshiba Remote Monitoring System Error (Topaccess Related Error Communication Error With External Application)

    TOSHIBA Global remote MFP registration error 5410 P. 5-88 monitoring system error 5411 TOSHIBA Global remote MFP registration lock error P. 5-88 monitoring system error © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 19...

  • Page 124: Mfp Access Error

    6032 Illegal period. Card related error: Expired card: P. 5-91 The card cannot be used because it has expired. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 20...
  • Page 125 6121 SecureErase fails Automatic Secure Erase failure P. 5-92 6131 SNTP server synchronization Synchronization with the SNTP P. 5-93 failure server failed. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 21...

  • Page 126: Maintenance Error

    LCF installation failure P. 5-98 726F Failed to update Finisher Finisher installation failure P. 5-98 7271 Failed to update Duplex Duplex installation failure P. 5-98 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 22...

  • Page 127: Network Error

    Ipsec error for ikev2 if key info is P. 5-103 invalid 8041 CA not trusted Ipsec error for ikev2 if CA is not P. 5-103 trusted © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 23...
  • Page 128 Domain - Server not present in P. 5-107 Network Network 8124 Domain - User account is Domain - User account is P. 5-107 disabled on Server disabled on Server e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 24...
  • Page 129 Verification of the Ticket has failed failed 812B Active Directory Domain-The Active Directory Domain-The P. 5-108 Domain specified could not be Domain specified could not be found found © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 25...

  • Page 130: Error History

    Color mode 0: Auto color 1: Full color 2: Black 3: Unused 4: Twin color copy 5: Gray scale 6: Unused 7: Image smoothing e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 26...
  • Page 131 I: UserType2 J: UserType3 K: UserType4 UserType5 Z: Unused RADF size mixed 0: Unused 1: Size mixed 2: Single-size document Workflow ID: 10-digit ID © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 27...

  • Page 132: Diagnosis And Prescription For Each Error Code

    Check that there is no abnormality in the driving section. • Check that there is no abnormality in the roller. Board check • Check if the board is short circuited or open circuited. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 28...

  • Page 133: Paper Jam In Finisher Section

    Main unit requested finisher to stop operating while finisher was feeding paper. Check item Measures Transport path If there is paper in the paper transport path, remove the paper. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 29...
  • Page 134 If there is paper in the paper transport path, remove the paper. Exit transport sensor • Sensor check (S2) • Connector check (P8-1) • Harness check e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 30...
  • Page 135 • Harness check Finisher control PC board • Board check • Connector check (J2) • Harness check Parts to be replaced Remark Door switch © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 31...
  • Page 136 If the error still occurs after replacing the sensor and the abnormality connector, exchange the finisher control PC board. Parts to be replaced Remark Entrance transport sensor Finisher control PC board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 32...

  • Page 137: Finisher Related Service Call

    [CB50] Stapler motor HP abnormality * If [EAF2] occurs two times consecutively, it becomes a [CB50] error. Classification Error content Finisher related service call Stapler motor HP abnormality © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 33...
  • Page 138 Connector check (J6, J8) • Harness check Parts to be replaced Remark Front alignment plate home position sensor Front alignment motor Finisher control PC board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 34...
  • Page 139 Connector check (J6, J7) • Harness check Parts to be replaced Remark Paper support home position sensor Paper support motor Finisher control PC board © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 35...
  • Page 140 Paddle home position sensor Paddle motor Finisher control PC board [EAF2] Stapler motor HP abnormality Classification Error content Finisher related service call Stapler motor HP abnormality e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 36...
  • Page 141 Finisher related service call Paper support HP abnormality Check item Measures Paper support home position • Sensor check (S6) sensor • Connector check (P7-13) • Harness check © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 37...
  • Page 142 Motor check (M4) • Connector check (P6-12) • Harness check Finisher control PC board • Board check • Connector check (J6, J8) • Harness check e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 38...
  • Page 143 Board check • Connector check (J7, J14) • Harness check Parts to be replaced Remark Stack home position sensor Stacker motor Finisher control PC board © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 39...
  • Page 144 Board check • Connector check (J5, J8) • Harness check Parts to be replaced Remark Paddle home position sensor Paddle motor Finisher control PC board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 40...

  • Page 145: Communication Related Service Call

    ON to identify the LED head in error. Check if F071 occurs. Place the parts causing the error. K color: HEAD0K © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 41...
  • Page 146 Check if the conductor pattern on the SYS board is short circuited or open circuited. Parts to be replaced Remark SU board SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 42...

  • Page 147: Circuit Related Service Call

    Reinstall the SU firmware. SU board Board check Replacement part Measure SU board [F400] SYS board abnormality Classification Contents Circuit related service call SYS board abnormality © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 43...
  • Page 148 Check item Measures SYS board Board check Replacement part Measure SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 44...

  • Page 149: Other Service Call

    Recover the encryption key on the SRAM board.  P. 6-22 "6.2.5 Precautions and procedure when replacing KeyBroken the SRAM board (for the SYS board)" ([H]Backup encryption key) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 45...
  • Page 150 Replace the SRAM board (for the SYS board).  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)" (all steps) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 46...
  • Page 151 Procedures when replacing the SYS board". [C] Restore ADI key (only when ADI-HDD is installed) [D] Restore encryption key [E] Restore license * AccessFailed, KeyNull or KeyBroken © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 47...
  • Page 152 [4]+[C]+[POWER]1. Revert factory initial status HDD. 4. If the error persists even after step 3, replace the HDD. Replacement part Measure SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 48...
  • Page 153 5 after performing [4]+[C]+[POWER]1. Revert factory initial status HDD. 6. If the error persists even after step 5, replace the HDD. Replacement part Measure SYS board © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 49...
  • Page 154 5 after performing [4]+[C]+[POWER]1. Revert factory initial status HDD. 6. If the error persists even after step 5, replace the HDD. Replacement part Measure SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 50...
  • Page 155 5 after performing [4]+[C]+[POWER]1. Revert factory initial status HDD. 6. If the error persists even after step 5, replace the HDD. Replacement part Measure SYS board © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 51...
  • Page 156 5 after performing [4]+[C]+[POWER]1. Revert factory initial status HDD. 6. If the error persists even after step 5, replace the HDD. Replacement part Measure SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 52...
  • Page 157 5 after performing [4]+[C]+[POWER]1. Revert factory initial status HDD. 6. If the error persists even after step 5, replace the HDD. Replacement part Measure SYS board © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 53...
  • Page 158 5 after performing [4]+[C]+[POWER]1. Revert factory initial status HDD. 6. If the error persists even after step 5, replace the HDD. Replacement part Measure SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 54...
  • Page 159 2b. In case of "ADI-HDD" Check each item in the Measures field for the HDD below. If the error still occurs, reinstall the system software. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 55...
  • Page 160 [F106_2] ADI-HDD error: ADI encryption key download operation error Classification Error item ADI-HDD error: Downloading of or consistency check for ADI- Other service call HDD encryption key fails. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 56...
  • Page 161 Reinstall the system software. If the error persists even after above step, replace the HDD. If the equipment operation disabled after above step, replace the HDD. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 57...
  • Page 162 • Template If the error persists even after above step, replace the HDD. If the equipment operation disabled after above step, replace the HDD. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 58...
  • Page 163 [F109_2] Key consistency error (Signature Check public key damage) Classification Contents Other service call Key consistency error - Public key data used for Integrity Check are damaged. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 59...
  • Page 164 Replace the SRAM board (for the SYS board).  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)" (all steps) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 60...
  • Page 165 Procedures when replacing the SYS board". [C] Restore ADI key (only when ADI-HDD is installed) [D] Restore encryption key [E] Restore license * AccessFailed, KeyNull or KeyBroken © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 61...
  • Page 166 SYS-FROM to SYS-SRAM.)  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)"([I]Backup license) * AccessFailed or KeyMismatch e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 62...
  • Page 167 Recover the encryption key on the SRAM board. KeyBroken  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)" ([G]Backup ADI key) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 63...
  • Page 168 Status and FROM Key Status fields. Remarks: If the error is not cleared, reinstallation of the system firmware, system software and application is needed. ([4]+[9] Power-ON) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 64...
  • Page 169 SYS-FROM to SYS-SRAM.)  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)"([G]Backup ADI key) * AccessFailed or KeyMismatch © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 65...
  • Page 170 If you back up the data in advance, they will be recovered by restoring them after rebuilding the database. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 66...
  • Page 171 Setting This error occurs when the top 3 bytes of the MAC address is not "00" "80" "91". SYS board Replace the SYS board. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 67...
  • Page 172 SYS board • Connector check • Board check Main memory • Check the installation • Main memory check Replace parts Remarks Main memory SYS board e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 68...
  • Page 173  3, and then reinstall the system software. Notes: User data will be deleted when [3] + [C] + [POWER]  3 is performed. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 69...
  • Page 174 1. Perform [3] + [C] + [POWER]  [1]  [START] for "Clear Setting Error Flag in Software Installation". 2. Reinstall the firmware in error displayed on the F600 error screen. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 70...
  • Page 175 * If it is not recovered, initialize the SRAM by performing the following procedure.  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)" © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 71...
  • Page 176 [1C64] Terminal mail address unset Reset the Terminal mail address. Turn the power OFF and then back ON. Perform the job in error again. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 72...
  • Page 177 Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, replace the SYS board. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING...
  • Page 178 Check if the power voltage is unstable. [2BE0] Machine parameter reading error Turn the power OFF and then back ON. Perform the job in error again. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 74...
  • Page 179 Check if correct privilege is given to the user. [2A72] e-Filing data access privilege check error (Scan Utility) Check if correct privilege is given to the user. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING...
  • Page 180 Check if the server or local disk has a sufficient space in disk capacity. Check that there is enough space in the server or local disk. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 76...
  • Page 181 Check if the power voltage is unstable. [ 6 ] File sharing related error [2D10] System access abnormality [2D32] File deletion failure [2DA6] File deletion failure © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 77...
  • Page 182 Check if the account of the server is properly set up. [2D65] Exceeding documents in folder: Creating new document is failed Delete some documents in the folder. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 78...
  • Page 183 [2E33] File access failure in USB storage Check if access privilege to the storage directory is writable. Check if the server or local disk has sufficient space in its disk capacity. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING...
  • Page 184 [2EC1] Power failure in USB storage Check if the power cable is connected properly and inserted securely. Check if the power voltage is unstable. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 80...
  • Page 185 The paper size of the TIFF file is not acceptable for this equipment. (Acceptable: A4, B4, A3, B5, LT, LG, LD or ST) Request the sender to retransmit the file in the acceptable paper size. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING...
  • Page 186 These errors occur when the mail data is not transferred properly to the HDD. Request the sender to retransmit the mail. Replace the HDD if the error still occurs after retransmission. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 82...
  • Page 187 Select “Private print”, and then perform the printing again. [4231] Hardcopy security printing error Hardcopy security printing cannot be performed because the function is restricted in the self- diagnosis mode. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 83...
  • Page 188  P. 5-2 "5.1.2 Collection of debug logs with a USB device" Initialize HDD. Refer to step 3 and later in “[E]Replace / Format HDD” in “6.2.3Precautions and procedures when replacing the HDD”. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 84...

  • Page 189: Topaccess Related Error/Communication Error With External Application

    There is no SSL certificate or the certificate is not in a correct application file format. Check item Measures Setting Install the correct SSL certificate. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 85...
  • Page 190 Communication error with external Settings for initial URL and proxy are incorrect. application Check item Measures Setting Perform the correct settings for initial URL and proxy. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 86...
  • Page 191 TopAccess related error Check item Measures Setting • Check if the toner cartridge is installed properly. • Check if the toner cartridge detection sensor operates properly. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 87...
  • Page 192 Measures Setting of a cloud server Retry the registration. Contact the administrator of the cloud server. [5411] MFP registration lock error / TOSHIBA Global remote monitoring system error Classification Error item MFP registration error Data to be sent to a cloud server from the equipment has been damaged or incorrect authentication data have been sent.
  • Page 193 Check item Measures Setting Check the connection and the settings of network devices and the cloud server. [5416] Setting files / system software update error / TOSHIBA Global remote monitoring system error Classification Error item Update failure of system software /...
  • Page 194 Error item TopAccess related error Check item Measures Setting The address specified for the network FAX is not registered on the Address Book. Register it. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 90...
  • Page 195 ON. [6032] Card related error: Expired card Classification Error item MFP access error The card cannot be used because it has expired. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 91...
  • Page 196 + [C] + [POWER]  3. HDD formatting  Reinstallation of software or HDD replacement e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 92...
  • Page 197 Check that the path to the SNTP server is operating correctly. • Check that the settings are correct in TopAccess -> [Administrator] -> [Setup] -> [General] -> [SNTP Service]. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 93...
  • Page 198 Check item Measures Setting Point and Print data may have a problem or may be corrupted. Check the package file and then reattempt the upload. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 94...
  • Page 199 Start up the equipment in the following procedure:[3] + [C] + [POWER]  5. Key Backup RestoreThen overwrite the corrupted license key with a normal one. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 95...
  • Page 200 Check item Measures Setting Software package file may have a problem or may be corrupted. Check the software package file and then reattempt the installation. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 96...
  • Page 201 [7269] PU Loader installation failure Classification Error item Maintenance error PU Loader installation failure Check item Measures Setting PU Loader installation failed. Reinstall the firmware. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 97...
  • Page 202 Finisher installation failed. Reinstall the firmware. [7271] Duplex installation failure Classification Error item Maintenance error Duplex installation failure Check item Measures Setting Duplex installation failed. Reinstall the firmware. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 98...
  • Page 203 Check if the same IP address is not used by other machine. [8022] Authentication Failure Classification Error item Network error Failed in 802.1X authentication. Check item Measures Setting Check the user credential. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 99...
  • Page 204 Ipsec error if auth for shared key failed Check item Measures Setting Mismatch in IKEv1 Pre Shared Key. Check the PSK in MFP and remote machine. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 100...
  • Page 205 DH group, authentication methods) in MFP and peer machine. Check 1. CA and user certificate in both MFP and remote peer - certificate timestamp and IPsec Certificatetem. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 101...
  • Page 206 Ipsec error if peer dosent support IKEv2 and falling back to IKEv1 Check item Measures Setting Remote machine is not supporting IKEv2. Going back to use IKEv1. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 102...
  • Page 207 Ipsec error if auth method is not matching Check item Measures Setting Mismatch in IKE authentication type. Check the Authentication type in MFP and peer. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 103...
  • Page 208 [8048] IPsec Remote ID mismatch Classification Error item Network error Ipsec error for remote id mismatch Check item Measures Setting Check the user certificate in peer machine. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 104...
  • Page 209 IPv4 primary DDNS update error. ([8067]) IPv4 secondary DDNS update error. ([8068]) Check item Measures Setting Check if there is any problem with DNS or DDNS settings. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 105...
  • Page 210 An unknown domain authentication error occurs when connecting to the domain controller. Check item Measures Setting Check the network settings of the equipment, and retry connecting to the domain controller. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 106...
  • Page 211 The user account is locked at domain authentication and it cannot be used to log on. Check item Measures Setting Check the setting of the account lock-out on the server. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING 5 - 107...
  • Page 212 Check if the Realm name of the Active Directory server of the equipment is wrong. If this problem still persists, contact your Window server administrator. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 108...

  • Page 213: Other Errors

    Replace the SRAM board Refer to  P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS board)", and replace the SRAM board. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL ERROR CODE AND TROUBLESHOOTING...
  • Page 214 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 - 110...

  • Page 215: Removal And Installation Of Pc Boards/Hdd

    Replacing PC Boards and HDD". 6.1.1 Right side cover Remove two screws. Fig.6-3 Remove the screw located at the bottom of the right side cover. Fig.6-4 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 1...
  • Page 216 In addition, be sure not to damage the cover. Fig.6-7 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 2...
  • Page 217 In addition, be sure not to damage the cover. Fig.6-8 Fig.6-9 Pull the bottom of the cover outward, release the latch, and remove the cover. Fig.6-10 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 3...

  • Page 218: Sys Board Cover

    Unplug all the connectors and cable connected to the SYS board, and then take out the connectors and cable from the SYS board case. Fig.6-12 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 4...

  • Page 219: Hard Disk (Hdd)

     P. 6-4 "6.1.2 SYS Board cover" Take off the fax unit if it's installed.  P. 6-7 "6.1.6 FAX unit" Unplug the connector connected to the hard disk. Fig.6-15 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 5...

  • Page 220: Sram Board

    Take off the fax unit if it's installed.  P. 6-7 "6.1.6 FAX unit" Release 2 latches and take off the SRAM board for the SYS board[1] with the case. Fig.6-18 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 6...

  • Page 221: Fax Unit

    Take off the SYS board cover.  P. 6-4 "6.1.2 SYS Board cover" Remove 2 screws. Fig.6-20 Unplug the connectors and cable connected to the SYS board. Fig.6-21 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 7...
  • Page 222 Remove 2 screws, and then take off the fax unit. Fig.6-22 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 8...

  • Page 223: Precautions, Procedures And Settings For Replacing Pc Boards And Hdd

    When the SYS board requires replacement, see “6.2.4Precautions and Procedures when replacing the SYS board”. • When SRAM board requires replacement, see “6.2.5Precautions and procedure when replacing the SRAM board (for the SYS board)”. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 9...

  • Page 224: Hdd Fault Diagnosis

    1 or more depending on the use of HDD.) recommended. Either one is at least High possibility of physical failure 1000. replacement is recommended. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 10...
  • Page 225 Off-Line Scan Uncorrectable This attribute is a measure of the total number of Sector Count uncorrectable sectors found during the off-line scan. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 11...
  • Page 226 "Over-range" is displayed if the number of digits acquired from the HDD exceeds the maximum digits which can be displayed on the control panel; however, this does not indicate an error. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 12...

  • Page 227: Precautions And Procedures When Replacing The Hdd

    [F] Reset user's setting item and restore data/information [G] Reset "FUNCTION LIST FOR MAINTENANCE" [H] Reset "FUNCTION" list [I] Adjust image quality Setting completed Fig.6-23 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 13...
  • Page 228 Enter the Service Mode. “3.2Service UI” Select "FAX LIST PRINT MODE" and then press [NEXT]. Select "Function list for Maintenance" and then press [PRINT]. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 14...
  • Page 229 When “Clearing the image data” (1* - 102) is performed, the image data in the printer will also be cleared. (10) Start up with the Setting mode (08). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD...
  • Page 230 Reset the fax function by referring to the “function list” that was printed out in [C]Print out “FUNCTION” list. Press the [USER FUNCTIONS] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 16...
  • Page 231 (If the password is not set for Service, press the [ENTER] button without entering anything.) Perform “Automatic gamma adjustment” (05-7165).  P. 4-4 "4.2.1 Automatic gamma adjustment" Turn the power OFF. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 17...

  • Page 232: Precautions And Procedures When Replacing The Sys Board

    Select the license to be returned, and then press the [REMOVE] button. Install the one-time dongle, which you used for uploading the selected license, in the equipment, and then press the [OK] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 18...
  • Page 233 Key in [5] to select "5.ADI Key SRAM to FROM", and then press the [START] button. Wait until the restoring of the encryption key is completed. "Operation Complete" is displayed. Turn the power OFF. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD...
  • Page 234 Enter the password, and then press the [OK] button. (If the password is not set for Service, press the [ENTER] button without entering anything.) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 20...
  • Page 235 If the security mode is changed from High Security to Low Security in the step "[A] Return License", set the value of 08-8911 to "3" (High Security). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD...
  • Page 236 [L] Enable HDD encryption [M] Adjust image quality [N] Initialize settings when Fax Unit (GD-1340) is installed [O] Set date and time Setting completed Fig. 9-2 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 22...
  • Page 237 [NO]/[CLOSE] button. Then, check whether the one-time dongle, which you used for uploading the selected license, is installed in the equipment. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD...
  • Page 238 When the restoration is completed successfully, do not perform "[F] Clear SRAM update error flags" or later procedures. End this procedure here and finish replacing the SRAM board (for SYS board). e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 24...
  • Page 239 (6) Restart the equipment after the backup is completed. If you want to perform the backup of the license, do not restart the equipment but perform from (4) in "[I] Backup license". Turn the power OFF. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD...
  • Page 240 (If the password is not set for Service, press the [ENTER] button without entering anything.) Key in [3840], and then press the [START] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 26...
  • Page 241 Turn the power OFF. [N] Initialize settings when FAX Unit (GD-1340) is installed Reinstall the FAX Unit (GD-1340). Start up with the Setting mode (08). © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 27...
  • Page 242 [O] Set date and time Set the date and time according to these buttons. [USER FUNCTIONS]  [ADMIN]  [GENERAL]  [CLOCK]  [DATE/TIME] e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 28...

  • Page 243: Precautions And Procedures When Replacing The Pu Board

    08-8952 HD data external version (HDD program data) 08-9900 System software version Finisher firmware 08-9904 Finisher firmware version FAX firmware 08-9905 FAX firmware version © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REPLACEMENT OF PC BOARDS/HDD 6 - 29...

  • Page 244: License Re-Registration Using The One-Time Dongle

    (If the password is not set for Service, press the [ENTER] button without entering anything.) Key in [3840], and then press the [START] button. Select the license to be returned, and then press the [REMOVE] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 30...
  • Page 245 If there are any other licenses to be installed, repeat from step (13). If there are no other licenses to be installed, press the [CLOSE] button, and then turn the power OFF. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL...

  • Page 246: Precautions For Installation Of Gp-1070 And Disposal Of Hdd/Board

    When disposing of the SRAM board (for SYS board), perform 3C ->7:Erase SRAM Securely (SRAM securely erasing) for security reasons. Notes: If this is performed, the equipment cannot be started up. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS/HDD 6 - 32...

  • Page 247: Auto Supply Order

    If Order Failure Occurs If some problems occur and the order cannot be placed after registering an order as a job, refer to the standard countermeasure for the FAX/E-mail transmission failure. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE...

  • Page 248: Setting Item

    *2 Even when “FAX” is selected, the order is not placed without entering the FAX number. *3 Even when “MAIL” is selected, the order is not placed without entering the E-mail address. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 2...
  • Page 249 1. Enter the Service UI Mode.  P. 3-5 "3.2 Service UI" 2. Select "FAX LIST PRINT MODE" and then press [NEXT]. 3. Select "SUPPLY ORDER LIST" and then press [PRINT]. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE...

  • Page 250: Setting Procedure

    Press the [USER FUNCTIONS] button to enter the user function screen. Press the [ADMIN] button. Fig.7-1 When the Administrator Password has been set, ADMINISTRATOR PASSWORD screen is displayed. Fig. 7-2 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 4...
  • Page 251 Press the [SERVICE] button in the ADMIN screen. The SERVICE screen is displayed. Fig. 7-3 Press the [SUPPLY ORDER SETUP] button. Fig. 7-4 Press the [ORDER INFORMATION] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 5...
  • Page 252 (Press the [OK] button to register, and then the screen returns to the (7) SERVICE screen. Press the [CANCEL] button to cancel this register, and then the screen returns to the (7) SERVICE screen.) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 6...
  • Page 253 Input the name of supplier. [ADDRESS] Input the address of supplier. (15) Press the [OK] button. (16) The SERVICE screen is displayed. Fig. 7-7 (17) Press the [SERVICE INFORMATION] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 7...
  • Page 254 Input the telephone number of SERVICE TECHNICIAN. [E-MAIL] Input the E-mail address of SERVICE TECHNICIAN. (20) Press the [OK] button to register and complete the order information setting. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 8...
  • Page 255 (21) The SERVICE screen is returned. Fig. 7-9 (22) Press the [SUPPLY ORDER SETUP] button. Fig. 7-10 (23) Press the [TONER ORDERING] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 9...
  • Page 256 [PART NUMBER] Toner number [CONDITION] The order is placed when the number of toner empty reaches the number specified for the CONDITION. [QUANTITY] Quantity to be ordered e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 10...
  • Page 257 [NAME] CUSTOMER 9757 Maximum 32 digits [TEL NUMBER] CUSTOMER 9758 Maximum 192 letters [E-MAIL] CUSTOMER 9759 Maximum 100 letters [ADDRESS] SUPPLIER 9764 Maximum 50 letters [NAME] © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 11...
  • Page 258 [PART NUMBER] BLACK TONER 9778 1-99 [CONDITION] BLACK TONER 9777 1-99 [QUANTITY] (30) The SERVICE screen is returned. (31) Press the [SERVICE NOTIFICATION (DEVICE INFO)] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 12...
  • Page 259 (33) When Service Notification (Device Info) is set to ON, the screen to set the notification date is displayed. Then set the notification date with the following procedure. Fig. 7-15 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 13...
  • Page 260 * This is not affected by the specified day of the week. Fig. 7-16 Key in the date (acceptable values: 0-31) in “Notify Date 1” or “Notify Date 2” and press the [OK] button. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 14...
  • Page 261 Key in the time in the hour column of “Time”, press the scroll button, key in the time in the minute column of “Time”. After all the settings are completed, press the [OK] button. (34) Press the [CLOSE] button. The setting completes. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 15...

  • Page 262: Order Sheet Format

    SERIAL NUMBER: Serial number DEVICE FAX NUMBER: Fax number DEVICE E-MAIL ADDRESS: E-mail address Counter Information: Print counter, scan counter TONER INFORMATION: Toner remaining quantity (Black) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 16...
  • Page 263 Serial Number: Serial number Device FAX Number: Fax number Device E-Mail Address: E-mail address Counter Information: Print counter, scan counter Toner Information: Toner remaining quantity (Black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 17...
  • Page 264 SERVICE TECHNICIAN TEL NUMBER: Service technician telephone number SERVICE TECHNICIAN E-MAIL: Service technician E-mail address SUPPLIER NAME: Supplier name SUPPLIER ADDRESS: Supplier address PART NUMBER: Order part number e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 18...
  • Page 265 E-mail address PRINT COUNTER: Print count SCAN COUNTER: Scan count TOTAL: Total BLACK: Black FULL COLOR: Full color BLACK REMAINING QUANTITY (%) Toner remaining quantity (Black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 19...

  • Page 266: Service Notification

    The screen to set this function is not displayed at the default setting. Set this screen to be displayed with the following code (08). 08-9604 Setting of notification display 0: Invalid (Default) 1: Valid e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 20...
  • Page 267 Press the [USER FUNCTIONS] button and select the [ADMIN] button. Then enter the password and press the [OK] button. Confirm the password to the administrator. Fig. 7-21 Press the [SERVICE] button. Fig. 7-22 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 21...
  • Page 268 Fig. 7-23 Press the [E-MAIL] or [FAX] button in “SERVICE NOTIFICATION”. When the [OFF] button is pressed, all functions related Service Notification become ineffective. Fig. 7-24 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 22...
  • Page 269 [OK] button. (Maximum 3 addresses can be set.) Fig. 7-25 Press the [FAX NUMBER] button, key in the FAX number and then press the [OK] button. Fig. 7-26 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 23...
  • Page 270 Pressing the [DATE] button sets up to 2 dates on which you wand to send data. * This is not affected by the specified day of the week. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 24...
  • Page 271 Fig. 7-28 Key in the date (acceptable values: 0-31) in “Notify Date 1” or “Notify Date 2” and press the [OK] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 25...
  • Page 272 0 to 31 setting(2) Day of total counter data 9881 1 byte transmission 00000000(0)-01111111(127) From the 2nd bit - Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 26...
  • Page 273 Items 08 code Contents Total counter transmission interval 9606 00:00-23:59 setting (Hour/Hour/Minute/Minute) Service Call Transmit setting 9605 0: OFF (Invalid) 1: ON (Valid) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 27...

  • Page 274: Items To Be Notified

    00000000 00000000 Black ------------------------------------------ Copy Scan 00000000 00000000 FAX Scan 00000000 00000000 Net Scan 00000000 00000000 <FAX Counter> Transmit 00000000 00000000 Receive 00000000 00000000 Fig. 7-30 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 28...
  • Page 275 Number of transmitted pages in the FAX Function (BLACK) Number of received pages in the FAX Function (BLACK) Error history *1 The latest 20 errors are displayed. Toner remaining quantity (Black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 29...
  • Page 276 COPY SCAN 00000000 00000000 00000000 00000000 FAX SCAN 00000000 00000000 NET SCAN 00000000 00000000 <FAX COUNTER> LARGE SMALL TRANSMIT 00000000 00000000 RECEIVE 00000000 00000000 Fig. 7-33 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 30...
  • Page 277 Number of scanning pages in the Network Scanning Function (BLACK) Number of transmitted pages in the FAX Function (BLACK) Number of received pages in the FAX Function (BLACK) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 31...
  • Page 278 History of error *1 The latest 20 errors are displayed. Toner remaining quantity (Black) e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 32...
  • Page 279 00000000 00000000 Black ------------------------------------------ Copy Scan 00000000 00000000 FAX Scan 00000000 00000000 Net Scan 00000000 00000000 <FAX Counter> Transmit 00000000 00000000 Receive 00000000 00000000 Fig. 7-35 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 33...
  • Page 280 History of error *1 The latest 20 errors are displayed. Toner cartridge information Color of toner cartridge Toner near-empty counter Setting value of toner cartridge rotation time counter e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 34...
  • Page 281 Current value of toner cartridge rotation time counter Toner near-empty sensed Destination setting of toner cartridge Toner remaining quantity (Black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 35...
  • Page 282 SERVICE TECHNICIAN E-MAIL : svc@toshibatec.co.jp SUPPLIER NAME : SUPPLIER_NAME SUPPLIER ADDRESS : SUPPLIER_ADDRESS SUPPLIER FAX NUMBER : 5544332211 SUPPLIER E-MAIL ADDRESS : s upplier_emailaddress@ccccc.xxx Fig. 7-37 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 36...
  • Page 283 COPY SCAN 00000000 00000000 00000000 00000000 FAX SCAN 00000000 00000000 NET SCAN 00000000 00000000 <FAX COUNTER> LARGE SMALL TRANSMIT 00000000 00000000 RECEIVE 00000000 00000000 Fig. 7-38 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 37...
  • Page 284 Number of received pages in the FAX Function (BLACK) History of error *1 The latest 20 errors are displayed. Toner cartridge information Color of toner cartridge e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 38...
  • Page 285 Setting value of toner cartridge rotation time counter Current value of toner cartridge rotation time counter Toner near-empty sensed Destination setting of toner cartridge Toner remaining quantity (Black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 39...
  • Page 286 04/13/2012 16:44 F110 04/12/2012 22:28 F110 (*1) 04/12/2012 22:23 F110 03/15/2012 22:23 F110 02/25/2012 11:12 F110 Toner Information Toner Remaining Quantity(%) ------------------------------------------------------------------------------------------- Black 00000000 Fig. 7-40 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 40...
  • Page 287 Error message: The content of error is displayed. Supplier information Customer information Service technician information History of error *1 The latest 20 errors are displayed. Toner remaining quantity (Black) © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL REMOTE SERVICE 7 - 41...
  • Page 288 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 - 42...

  • Page 289: Overview

    FAX firmware Download jig (GD-1340) (K-PWA-DLM-320) Finisher PU firmware USB device (MJ-1038) Fig.8-1 • System firmware P. 8-7 • PU firmware • SU firmware • System software © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 1...
  • Page 290 Fig.8-2 System firmware P. 8-21 Fig.8-3 FAX firmware (GD-1340) P. 8-24 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 2...
  • Page 291 [ON/OFF] button is pressed while simultaneously holding down the [4] and [9] buttons, "Can't fetch Ver." may be displayed on the control panel for some firmwares. A normal power on must be performed. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING...

  • Page 292: Firmware Updating With A Usb Device

    PC board * The version name comes at FIRMWARE(OS Data) (SYS board) "xxxx". System software T290HDdWxxxx.tar SYSTEM SOFTWARE * The version name comes at (HD Data) "xxxx". e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 4...

  • Page 293: Folder Configuration Of A Usb Device

    477_527S USB device 477_527S T290SF0Wxxxx.tar H292PUPWWxxxx.tar H292SUPWWxxxx.tar T290HD0Wxxxx.tar signartures.sig Fig.8-4 [B] Differential items update Model specific folder name 477_527S USB device 477_527S T290SFdWxxxx.tar T290HDdWxxxx.tar signartures.diff.sig Fig.8-5 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 5...
  • Page 294 However, if the model specific folder for the same model as that of the data file stored in the root directory already exists, this will have priority. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 6...

  • Page 295: Update Procedure

    Store the data file for updating in the model specific folder. Press the [ON/OFF] button to shut down the equipment. Connect the USB device [1] to the USB port [2]. Fig.8-7 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 7...
  • Page 296 Select the number, then press the [START] button. 1. Normal Update  Standard update 2. Patch Update  Patch update 3. Diff Update  Differential items update Fig.8-8 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 8...
  • Page 297 3. SCANNER FIRMWARE * SU LOADER FIRMWARE * SU RECOVERY FIRMWARE * SU FIRMWARE 4. SYSTEM SOFTWARE (HD Data) * FILE SYSTEM SOFTWARE * APPLICATION SOFTWARE Fig.8-9 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 9...
  • Page 298 Master data of other model are stored. * The version name comes at “xxxx.xxx.x”. Copy Signature File in USB Storage Data files are not stored in a USB device. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 10...
  • Page 299 MFP" is displayed at the bottom of the LCD screen. Notes: When a patch update is completed, "Patch Update Successfully Restart the MFP" is displayed at the bottom of the LCD screen. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 11...
  • Page 300 * SU FIRMWARE Completed * 4. SYSTEM SOFTWARE (HD Data) Completed * FILE SYSTEM SOFTWARE Completed * APPLICATION SOFTWARE Update successfully completed Restart the MFP Fig.8-10 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 12...
  • Page 301 System software update error Error number Description File creation error File decompression error (Out of free disk space on the HDD at file extraction) Partition mount error Other errors © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 13...
  • Page 302 (When a download is written) Reception status code abnormality Reception status code abnormality SU10 (When the download is finished) (When a download is finished) Other error Other error SU00 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 14...
  • Page 303 [ System firmware ] [Engine firmware] [Engine firmware] [Scanner firmware] [System software] 1. SYSTEM 2. ENGINE 3.SCANNER 4. SYSTEM FIRMWARE SOFTWARE FIRMWARE FIRMWARE (HD Data) (OS Data) Update Completed © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 15...
  • Page 304 * SU RECOVERY FIRMWARE * SU FIRMWARE 4. SYSTEM SOFTWARE (HD Data) * FILE SYSTEM SOFTWARE * APPLICATION SOFTWARE Update successfully completed Restart the MFP Fig.8-11 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 16...
  • Page 305 L2.1. Perform a before carrying out a standard update to L3.0 differential items update to and then carry out a differential items update to L3.1. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 17...

  • Page 306: Firmware Updating With Pwa-Dwnld-Jig2

    Flash ROMs. Refer to the following to write the data. Remarks: Useable jigs Download jigs for this equipment are as follows: Type of jig ROM capacity Remarks PWA-DWNLD-JIG1 16MB PWA-DWNLD-JIG2 48MB e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 18...

  • Page 307: Writing The Data To The Download Jig (Pwa-Dwnld-Jig2)

    (or equivalent) Minato Electronics MODEL 1893/1895/ PWA-DL-ADP-350-1931-LV640 (model 1931) 1931/1940 (or equivalent) model 1881 model 1931 ( LV650 ) [ PWA-DL-ADP-350-1931-LV640 ] [ PWA-DL-ADP-350-1881 ] Fig.8-13 Fig.8-14 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 19...
  • Page 308 ROM2 ROM3 ROM4 ROM5 ROM6 Notes: Be sure not to confuse different ROM Versions since the file name is identical although the ROM version is different. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 20...

  • Page 309: System Firmware

    (14) Restore the key and license data by following the steps below. • Restore the key data by pressing the [1] key to select "1. Key SRAM to FROM", then press the [START] button. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 21...
  • Page 310 After the updating is completed, check each data version in the Setting Mode (08) to confirm that the data was overwritten properly.  P. 8-26 "8.5 Confirmation of the updated data" e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 22...

  • Page 311: Firmware Updating With K-Pwa-Dlm-320

    [4] ROM Important: Pay attention to the direction of the ROM. Remarks: Useable jigs Download jigs for this equipment are as follows: Type of jig Remarks K-PWA-DLM-320 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 23...

  • Page 312: Fax Unit Firmware (Gd-1340)

    Take off the right side cover.  P. 6-1 "6.1.1 Right side cover" Connect the download jig [1] with the jig connector [2] on the FAX board. Fig.8-16 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 24...
  • Page 313 After the updating is completed, check each data version in Setting Mode (08) to confirm that the data were overwritten properly.  P. 8-26 "8.5 Confirmation of the updated data" © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING...

  • Page 314: Confirmation Of The Updated Data

    Updating System software 08-8952 HD data external version 08-9900 System software version Updating Finisher firmware 08-9904 Finisher firmware version Updating FAX firmware 08-9905 FAX firmware version e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 26...

  • Page 315: When Firmware Updating Fails

    If the equipment cannot be started even when the above update has been performed, check that there is no damage to the “SYS board”, or “LGC board”. Replace them if necessary. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL...

  • Page 316: Flow Chart For Correcting Usb Update Failure

    " 8.6 Confirmation of the updated data " Replace SYS board. Is system firmware version correct? Update USB. " 8.2 Firmware Updating with USB device Update completed e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 28...
  • Page 317 " Update succeeded? Is system software version correct ? Replace SYS board. Update USB. " 8.2 Firmware Updating with USB device Update completed © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL FIRMWARE UPDATING 8 - 29...
  • Page 318 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 - 30...

  • Page 319: Backup Function

    Restore data to equipment which has the same options as when the data are backed up. • Delete the backed up data in the USB device after the data cloning. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION...

  • Page 320: Backup Files

    (11) Enter a password (max. 15 characters) set for the backup data. (12) "Backup Successfully done Restore the MFP" is displayed on the LCD screen when the backup has been properly completed. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 2...
  • Page 321 (4) Key in [6] to select "6. ADIKey FROM to SRAM", and then press the [START] button. (5) Wait until the restoring of the encryption key is completed. "Operation Complete" is displayed. (6) Then turn the power OFF. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION...
  • Page 322 Backup file has not existed in the USB device. Invalid password An incorrect password has been entered. Decryption Failed Decoding of the backup file has been failed. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 4...
  • Page 323 An incorrect MFP Serial No. has been entered. MFP Serial Number Not Set Acquisition of the MFP Serial No. has been failed. Backup File Corrupted A backup file has been damaged. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION 9 - 5...

  • Page 324: Aes Data Encryption Function Setting

    Since the energy saver mode cannot be set using the control panel, set it in TopAccess. However, the setting of “Sleep/Auto Shut Off” cannot be changed in TopAccess and “Disable” is displayed. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 6...
  • Page 325 [E] Reset user's setting item and restore data/information [F] Reset "FUNCTION LIST FOR MAINTENANCE" [G] Reset "FUNCTION" list [H] Check actuation of data encryption function setting Setting completed Fig. 9-5 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION 9 - 7...
  • Page 326 Enter the Service UI Mode.  P. 3-5 "3.2 Service UI" Select "FAX LIST PRINT MODE" and then press [NEXT]. Select "Function list for Maintenance" and then press [PRINT]. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 8...
  • Page 327 When wireless LAN is used, perform the setting again on the LCD panel. (only when security with a certificate is used) Also, upload the following certificate file with ”Install Certificate for Wireless LAN” of TopAccess. CA certificate User certificate © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION 9 - 9...
  • Page 328 Press the [COUNTER] button on the control panel. If a key-shaped icon is displayed at the top right of the screen, the data encryption function is in operation. Fig.12-2 e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 10...

  • Page 329: Procedure For Disabling Data Encryption Function

    Set the data encryption function disabled following the procedure shown in  P. 9-11 "9.2.4 Procedure for disabling data encryption function". Then perform the code 3C->6 : Erase HDD Securely (HDD securely erasing) to completely erase the data in the HDD. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION...

  • Page 330: High Security Mode

    ROM (SYS V2.0) are displayed on the top right of the counter menu, this means the mode is operating normally. Reset the user data backed up in advance. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 12...

  • Page 331: Precautions

    High Security Mode. Be sure to back up user data before having it do so. • After the equipment enters the High Security Mode, ask the administrator for the equipment to select [FULL] and perform the Integrity check manually. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL BACKUP FUNCTION 9 - 13...
  • Page 332 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 - 14...

  • Page 333: External Counters

    Paper size Signal Open Collector L: Operating SIZE0 Paper size Signal Open Collector L: Operating Power +5V (Sleep) 5V line DC5.1V At the sleep mode:OFF In use N.C. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL EXTERNAL COUNTERS 10 - 1...
  • Page 334 Mode Signal Black mode Open Collector L: Black In use Signal N.C. (5VA) 5V line DC5.0V At the sleep mode:ON Power Signal Ground In use N.C. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved EXTERNAL COUNTERS 10 - 2...

  • Page 335: Details Of The Signals

    This is the signal only for the coin controller. <PIS-EXIT: Paper exit sensor> With paper Without paper (Paper length / Feeding speed) <EXTCTR> Fixed time Fig.13-1 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL EXTERNAL COUNTERS 10 - 3...
  • Page 336 ON and when this happens next must be at least 100 ms. "Single count" or "Double count" can be switched according to the paper size by setting "1" or "2" for 08-6010. e-STUDIO477S/527S/477SL © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved EXTERNAL COUNTERS 10 - 4...

  • Page 337: Notices

    "0" is set for 08-9016). Therefore, if printing is attempted while a counter or a coin controller is used, all jobs stored in the HDD may be printed. © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL EXTERNAL COUNTERS 10 - 5...
  • Page 338 © 2013-2016 TOSHIBA TEC CORPORATION All rights reserved EXTERNAL COUNTERS 10 - 6...
  • Page 339 Input check (Test mode 03) Items to be checked and the condition of the equipment when the buttons [A] to [H] are highlighted are listed on the following pages. [FAX] button: OFF/[COPY] button: ON/[SCAN] button OFF ("C%" is displayed.) Contents Highlighted display Normal display Digital...
  • Page 340 Output check (test mode 03) Code Function Procedure Modem test 2100Hz Modem test 14.4KBPS(V17) Modem test 9.6KBPS(V29) Modem test 4.8KBPS(V27) Modem test 300BPS Modem test 1850Hz Modem test 1650Hz Modem test 1100Hz Modem test 462Hz Modem test 1300Hz Modem test 33.6KBPS(V.34) Modem test 28.8KBPS(V.34) Modem test 24.0KBPS(V.34) Modem test 16.8KBPS(V.34)
  • Page 341 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Printer Feeding Setting method 4800 1st drawer 0: Manual mode system/Paper of drawer size 1: Automatic transport Adjustment Printer...
  • Page 342 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Reproduction Reproduction 7001 PRT/FAX 128~255 When the value increases by "1", the reproduction mode Processing ratio ratio adjustment...
  • Page 343 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Density PPC(black) Automatic density 7124 Text 0~255 The larger the value, the darker the image mode Processing adjustment adjustment becomes.
  • Page 344 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Gamma PPC(black) User custom 7276 Low density 0~255 The larger the value, the darker the image of the...
  • Page 345 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Gamma PRT(black) PS/Smooth/600dpi 7315 High density 0~255 When the value increases, the density in the target mode Processing balance area becomes higher.
  • Page 346 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Smoothing PRT(black) 7326 The smaller the value, the more fain text is mode Processing processing suppressed. The larger the value, the more smudged text is suppressed.
  • Page 347 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Gamma Monochrome/600 XPS/Image 7368 Low density 0~255 When the value increases, the density in the target mode Processing...
  • Page 348 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Density SCN(black) Automatic density 7457 Text 0~255 The larger the value, the darker the image at the mode...
  • Page 349 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Gamma SCN(black) Gray scale 7488 High density 0~255 The larger the value, the darker the image of the...
  • Page 350 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Stroke PS/PDF 600dpi 8239 Minimum stroke width when This code is used to change the width of fine lines...
  • Page 351 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image JPEG NW SCN(color) 8304 High quality 0~255 When the value increases, the quality gets better, mode Processing compression and the file size gets larger.
  • Page 352 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment Image Saturation SCN(color) 8325 Text 0~255 The larger the value, the brighter the image mode Processing adjustment becomes. The smaller the value, the duller the image becomes.
  • Page 353 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Adjustment System Maintenance 9043 Equipment number (serial If this code is performed, 08-9601 is performed. 7 mode number) display digits out of 9 digits can be entered except for upper 2 digits (fixed digits).
  • Page 354 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Card reading 3500 Device setting 0~4294967 To enable the e-Bridge ID Gate, a card reading mode device device should be set in the order of "ABYYZZZZ".

  • Page 355: Setting Mode

    Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Card reading 3503 Card reader format Refer to Security key "KKKKKKKKKKKK" (12 digits) mode device information -3 contents <hexadecimal number>...
  • Page 356 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network 3642 Disabling job 0: Performs job authentication, permission check mode authentication/permission and Quota check. check/Quota check for...
  • Page 357 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System 3659 Image position and size This setting is applied only when a received fax job mode setting at the time of is forwarded with a pdf format file.
  • Page 358 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Display/non- 3677 EWB access authorization SSDK 0: Not displayed mode display of the setting 1: Displayed...
  • Page 359 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network 3720 Windows domain No. 3 of Maximum 128 letters mode user authentication Setting System Network 3721 AppleTalk Device Name...
  • Page 360 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network DPWS 3754 Switching printer setting DPWS printer function is switched. mode 1: Enabled 2: Disabled Setting System...
  • Page 361 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network IPv6 3781 Primary DNS Server Registration of Primary DNS Server Address. mode Address Registration Maximum 40 characters (byte).
  • Page 362 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Direct SMTP 3810 Communication setting When an Internet Fax is sent, Intranet Fax mode communication is set.
  • Page 363 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General 3833 Home directory function Function to store a file in the user's home directory mode 0: Disabled...
  • Page 364 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General Summer time Start 3857 Hours Refer to 0~23 0 to 23 mode contents <Default value> MJD, NAD: 2...
  • Page 365 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Printer Feeding Automatic When a drawer is 4016 Sets whether the automatic change of paper mode system/Paper change of paper...
  • Page 366 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Printer Feeding Paper size setting PPC 4140 Bypass feed Refer to 0~153 Press the button on the LCD to select the size.
  • Page 367 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Print Black 6066 Large 0~9999999 Counts the number of output pages in the FAX mode Function according to its size (large/small).
  • Page 368 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Custom For dealer 6080 Enabling/Disabling custom When this setting is enabled, the custom counter mode counter counter of total counter is enabled. Related code: 08-6088, 6089.
  • Page 369 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Custom For administrator 6084 Enabling/Disabling custom When this setting is enabled, the custom counter mode counter/Job counter/Job Quota and Job Quota of department/user are enabled.
  • Page 370 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Sheet counter Copy 6097 0~9999999 Number of sheets mode Setting Counter Sheet counter Copy 6097 0~9999999 Number of sheets...
  • Page 371 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Sheet counter Copy 6097 Undefined 0~9999999 Number of sheets mode Setting Counter Sheet counter Copy 6097 13.5"Legal 0~9999999...
  • Page 372 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Sheet counter Print 6098 Envelope 0~9999999 Number of sheets mode Setting Counter Sheet counter Print 6098 Long a...
  • Page 373 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Sheet counter List 6099 0~9999999 Number of sheets mode Setting Counter Sheet counter List 6099 0~9999999 Number of sheets...
  • Page 374 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Sheet counter 6100 0~9999999 Number of sheets mode Setting Counter Sheet counter 6100 0~9999999 Number of sheets mode...
  • Page 375 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Counter Number of Drum unit 6134 Black 0~1677721 Number of replaced times of black drum unit . mode replaced times...
  • Page 376 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Pixel counter Number of Service 6560 Black 0~9999999 Counts the number of output pages converted to mode output pages...
  • Page 377 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Pixel counter Counter Average pixel 6623 Black 0~10000 Displays the average pixel count in the copy mode count/Toner function, black mode and toner cartridge reference.
  • Page 378 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Pixel counter Counter Pixel count 6721 30.1-40% 0~9999999 The pixel count data are divided into 10 ranges. mode distribution/black The number of output pages in each range is displayed.
  • Page 379 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Pixel counter Counter Pixel count 6722 40.1-60% 0~9999999 The pixel count data are divided into 10 ranges. mode distribution/black The number of output pages in each range is displayed.
  • Page 380 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Pixel counter Counter Pixel count 6723 60.1-80% 0~9999999 The pixel count data are divided into 10 ranges. mode distribution/black The number of output pages in each range is displayed.
  • Page 381 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting Image Image All clearing Adjustment values 7400 NW SCN related codes Clears the values of the following codes: mode...
  • Page 382 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General 8518 Overwriting mode for 0: Always OFF mode scanned files 1: Meta Scan function ON / Normal scan function...
  • Page 383 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Paper feeding 8548 Operation of drawer size 0: Operation of cassette size change is disabled. mode change when printing is 1: Operation of cassette size change is enabled.
  • Page 384 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General Outside erase 8600 Change of default value 0: Disabled mode 1: Enabled Setting System User interface 8603...
  • Page 385 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System 8631 Filename creation at fax 0: Use address name (family-name/first-name) as mode reception and forwarding filename if multiple names are found by address book search of TSI (sender information).
  • Page 386 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Weekly timer Thursday 8633 OFF time 24:00:00 Sets the time to let the equipment enter into the mode Sleep or Super Sleep mode.
  • Page 387 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Card reading LDAP 8647 LDAP attribute name eBMUserCa Maximum 32 characters (ASCII). mode device authentication settings 7...
  • Page 388 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Output 8665 Paper size setting for output Sets the paper size for output to the face-up tray. mode...
  • Page 389 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface 8704 Email/FAX address 0: No restriction mode restriction 1: Search for external LDAP only Use this code to restrict address of email/fax to specified LDAP server.
  • Page 390 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface 8718 Selection for caching the 0~17 Use this code to shorten the time to switch the...
  • Page 391 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Card reading 8727 Display of dedicated screen Switches whether the message to hold a card over...
  • Page 392 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System HDD/SSD 8733 Number of the alternate When non-supported, the value is "-1". mode information sectors 1~2147483 Setting System...
  • Page 393 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Display setting 8738 E-mail address direct input Switches the display setting of the [INPUT @] mode button button.
  • Page 394 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Card reading 8758 Overwriting of login at Switches the enable/disable setting for the function mode device...
  • Page 395 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network PIN code 8777 Attribute value setting of eBMUserPI Attribute name of PIN code mode LDAP PIN authentication...
  • Page 396 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface 8795 Default setting of duplex Refer to 0: Single-sided 1: Duplex mode mode for printer driver contents <Default value>...
  • Page 397 1. Apple mode - print PDF with A4/Lt size(AirPrint spec compatible) 2. Toshiba mode - print PDF with original PDF size (AirPrint spec incompatible) Setting System Network...
  • Page 398 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General 8910 Time to auto-clearing when 0: None mode in the self-diagnostic mode 1: 1 min. 2: 5 min.
  • Page 399 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System MFP function 8914 Save as FTP Sets whether the function that saves scanned data mode setting of originals to FTP server is enabled or disabled.
  • Page 400 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Email 8922 Email header print setting Sets whether the header of an Email or an Internet mode Fax is printed or not as they are received.
  • Page 401 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System 8942 Debug level setting 0, 2 Sets the output volume of debug log. When the mode value is set to "0", the performance may decrease.
  • Page 402 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General Scheduled 8981 Day of the week 0~255 Sets the condition and day of the week for mode automatic reboot scheduled automatic reboot.
  • Page 403 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface NFC reader Second type 8988 Format information 2 0~4294967 Sets the number of blocks of the data stored in a mode card.
  • Page 404 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Maintenance Notification of 8999 Setting mode (08) data list 0: Disabled mode equipment 1: Enabled information Setting System...
  • Page 405 Russia 27: Brazil <Default value> NAD: 4 MJD: 5 JPD: 0 Others: 1 Setting System General 9003 OEM identification code 0: TOSHIBA、1: OKI mode destination Setting System General 9010 Line adjustment mode 0: For factory shipment mode 1: For line Field: "0"...
  • Page 406 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Counter installed 9037 Job handling-short paid- Sets whether pause or stop the printing job when it...
  • Page 407 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General 9081 Initialization of department Initializing of the department management mode management information information Enter the code with the digital keys and press the [INITIALIZE] button to perform the initialization.
  • Page 408 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface 9111 Auto power save mode 0, 4, 6~15 Timer to automatically switch to the auto power...
  • Page 409 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Counter installed Coin controller 9129 Duplex print setting Sets whether duplex printing is allowed or not (only...
  • Page 410 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface 9149 Width setting for image shift 0: ON mode copying (linkage of front 1: OFF side and back side)
  • Page 411 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Paper Feed Auto-start setting 9165 Local Sets whether or not feeding a paper automatically mode for bypass feed into the copier when it is placed on the bypass tray.
  • Page 412 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface When judging as 9204 Binarizing level selection 1: Step -2 mode black in the ACS 2: Step -1...
  • Page 413 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Default mode Default setting 9215 Color mode 0: Black mode setting (SCN) 1: Gray Scale 2: Unused...
  • Page 414 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Default mode 9226 Default setting of 1: Step -4 mode setting background 2: Step -3 adjustment(Gray Scale)
  • Page 415 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface Default mode 9236 Default setting of print 1: Private print screen (Job list of log-in user is...
  • Page 416 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network 9271 Authentication method of 0: Disabled mode "Scan to Email" 1: SMTP authentication 2: LDAP authentication Setting...
  • Page 417 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Feeding Paper information 9300 Drawer 1 Refer to 0: Plain paper mode system/Paper contents 1: Thick paper 1...
  • Page 418 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Feeding Paper information 9304 Refer to 0: Plain paper mode system/Paper contents 1: Thick paper 1 transport 2: Thick paper 2...
  • Page 419 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Print Raw printing job 9311 Paper direction 0: Portrait mode 1: Landscape Setting System Network Print Raw printing job...
  • Page 420 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General Banner 9330 Display of [BANNER 0: Not displayed mode advertising MESSAGE] button 1: Displayed This button enables the entry of "Banner advertising display 1 (08-9328)"...
  • Page 421 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Print Raw printing job 9339 PCL symbol set 0~39 0: Roman-8 1: ISO 8859/1 Latin 1 2: ISO 8859/2...
  • Page 422 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Notification of 9386 When job completed Sets the notification method of scan job completion. mode scan job...
  • Page 423 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Ethernet 9403 Communication speed and 1: Auto mode settings of Ethernet 2: - 3: 10MBPS Full Duplex...
  • Page 424 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network HTTP 9430 Availability of HTTP server 1: Available mode 2: Not available Setting System Network SMTP 9437...
  • Page 425 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Windows 9518 Windows domain of device 3: ON (Domain selected) mode authentication authentication 4: OFF (Work group selected)
  • Page 426 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network 9599 Samba server ON/OFF 1: Samba enabled mode setting 2: Samba disabled 3: Print Share disabled 4: File Share disabled...
  • Page 427 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Maintenance RDMS Remote-controlled 9620 Saturday 0: Invalid mode service polling day 1: Valid Setting System Maintenance Remote- Information of...
  • Page 428 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Maintenance RDMS General 9724 Writing data of self- 0: Prohibited mode diagnostic code 1: Accepted Setting System Maintenance...
  • Page 429 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Maintenance Remote- Automatic 9756 User's name Maximum 50 letters mode controlled service ordering function of supplies Setting System...
  • Page 430 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Counter 9787 Suspend when quota is Sets whether the process is suspended mode empty immediately or suspended after the job is completed if quota is used up.
  • Page 431 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Version Printer ROM version of 9807 Tray4 00.00.00~F mode printer optional F.FF.FF tray Setting System Version Printer 9808...
  • Page 432 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System General 9818 The default value of the 0: DOCYYMMDD mode stored/attached file name of 1: NetBios name a File/Email...
  • Page 433 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Feeding LG size for 9885 Drawer 2 Refer to 0: Legal14 1: Legal13.5 2: Legal13 3: Folio mode...
  • Page 434 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Version 9927 SU Loader firmware version Displays the ROM version of SU Loader. mode Setting System Version 9928 SU Recovery firmware Displays the ROM version of SU Recovery FW.
  • Page 435 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System Network Email 9959 Bcc address display Sets whether the Bcc address is displayed or not mode ON/OFF setting (Job...
  • Page 436 Sub- Default Acceptable Proc 05/08 Mode Element Sub Element Item Subitem Code Details Contents ServiceUI Code value value edure Setting System User interface 9982 Switch of display attribute of 0: Touch is invalid when authentication is not mode [EXTENSION] icon completed.

  • Page 437: Maintenance Utility

    Maintenance Utility Operating Manual Version 1.1 Maintenance Utility Operating Manual 42678819FU02 - 1/38...
  • Page 438 Contents General Overview ........................3 Purpose ..........................3 Overview ..........................3 System requirements ......................3 System configuration ......................4 Related documents ....................... 4 Operating Procedures ......................... 5 Starting the Maintenance Utility .................... 5 Printer connection ......................... 6 2.2.1 Printer search ......................... 6 2.2.2 Printer connection ......................
  • Page 439 1. General Overview Purpose This operating manual specifies the Maintenance Utility functions and describes how to use them. Overview This operating manual describes the Maintenance Utility functions and how to use them. System requirements : Microsoft Windows2000, XP, Vista, and 7 CPU/RAM : According to minimum configurations of every OS : 4MB disc space used...

  • Page 440: System Configuration

    System configuration The Maintenance Utility operates on a PC as shown in the picture below, controls the printer via Network, , and helps service personnel with maintenance. Related documents Specification classification Document name Drawing No. Remarks Maintenance manuals associated with each printer For information on the terms used in Maintenance Utility, refer to Appendixes Maintenance Utility Operating Manual 42678819FU02 - 4/38...
  • Page 441 2. Operating Procedures Starting the Maintenance Utility Click "Startup.exe" to launch the Maintenance Utility. Select [Enable Raw bi-directional] from the drop down menu of [Print Service settings] in TopAccess. Before starting communication, be sure to release the Energy Saving mode and the Sleep mode to put the equipment into the normal modes.

  • Page 442: Printer Connection

    Printer connection This function searches for the printer for which maintenance is to be conducted and connects the printer. 2.2.1 Printer search After the Maintenance Utility is launched, the printer search/connection window appears. Printer search condition setting area Printer search result display area The printer search result display area in the printer search/connection window automatically shows the results of a search based on the previously set search condition.
  • Page 443 By clicking the [Help] button in the setting area of printer search conditions, a screen of printer search procedures is displayed. Maintenance Utility Operating Manual 42678819FU02 - 7/38...
  • Page 444 By setting a search method according to instructions in the screen of printer search procedures and clicking the [Discovery] button, printer search is started. Then, the status of setting area of printer search conditions changes into the following status, and discovered printers are displayed sequentially in the listing area of discovered printers.
  • Page 445 2.2.2 Printer connection After terminating printer search, select a printer you want to connect and click the [OK] button. (Printer connection is not allowed while searching is in process. Be sure to finish printer search (termination by clicking the [End Discovery] button is acceptable) and then carry out an operation for printer connection.) The window shown below appears during the printer connection operation.
  • Page 446 Maintenance Utility main window 2.3.1 Maintenance Utility main window Maintenance Utility starts up when printer selection is made as described in 2.2.2. Maintenance Utility Operating Manual 42678819FU02 - 10/38...
  • Page 447 (a) Title bar Indicates the name of the printer currently connected, the name of the connection port, and the printer status (b) Menu Refer to "2.3.2 Menu." (c) Toolbar Refer to "2.3.3 Toolbar." (d) Tree view Shows the list of functions supported by Maintenance Utility. Display the functions in each category by clicking on [ ] in front of the category name.
  • Page 448 2.3.2 Menu The main window includes the following menu commands: (1) File(F) Exit(X) (2) View(V) Tool Bar(T) (3) Tool(T) Printer Discovery(D) Setting (S) (4) Help(H) Help Topics(H) About MuWin(A) iii. Support Models(S) <Explanation of functions> Description of function (1)-i Shuts down Maintenance Utility. (2)-i Shows or hides the toolbar.
  • Page 449 2.3.3.1. Maintenance Utility Setting Maintenance Utility Setting makes various Maintenance Utility environmental settings. (1) Function screen 2.3.3.1.1. Time Out tab This function settings the communication Time-out to printer. (1) Function screen Printer discovery time out input area Printer communication time out input area [Default] button Maintenance Utility Operating Manual 42678819FU02 - 13/38...
  • Page 450 Functions supported by Maintenance Utility In the case of implementing setting by the Maintenance Utility, it is necessary to redisplay newly enabled functions in a tree. In addition, a window of a disabled function may have been displayed in some cases, so it should be changed to the default one that is displayed at the first start up.
  • Page 451 Function procedures The following describes how to use the individual Maintenance Utility functions. 2.4.1 Standard functions The followings are displayed as standard functions of the Maintenance Utility. 2.4.1.1. Board replacement functions The board replacement function provides the following functions related to the printer settings that need to be made when the board is replaced (a) PU board replacement function (Disabled when LED Head Compensated Data download function) (b) Two PU board setting functions...
  • Page 452 2.4.1.1.1. PU board replacement This is a function for PU board replacement. The function uploads the settings from the PU board to be replaced and saves the data to allow settings to be downloaded to the newly installed PU board. At the time of replacement with an alternate device, you can copy board setting values to the alternative device using this function.
  • Page 453 (2) Entering an ID string An any string must be entered before the PU board setting value is uploaded and saved and before the saved PU board setting value is downloaded. When an ID string is entered, the [Upload and save the PU board setting value] and [Download the saved PU board setting value] buttons are enabled.
  • Page 454 (3) Uploading and saving the PU board setting value Click [Upload and save the PU board setting value] in the "PU board replacement - Menu" screen to upload and save the PU board setting value. If a PU board setting value of the same ID string has been saved, the following check window is displayed.
  • Page 455 When the PU board setting value is successfully uploaded and saved, the message shown below appears. PU board value has been uploaded and saved correctly. Click the [Make Text] button to generate in Text format to dump list of all uploaded PU board settings. If you click [Finish], the printer is disconnected, and you will return to the "PU board replacement - Menu".
  • Page 456 When the PU board setting value cannot be uploaded, the following error message is displayed. When the PU board setting value cannot be uploaded properly, the following error message is displayed. Click [OK] button in the error message window to display the following message. Could not upload or save the PU board setting value correctly.
  • Page 457 (4) Downloading the PU board setting value Click [Download the saved PU board setting value] on the "PU board replacement - Menu" screen to download the PU board setting value. It checks consistency of the saved PU board setting value that was selected in the ID string listing area, and if the value is not consistent, the following error message window is displayed.
  • Page 458 Click [OK] in the download confirmation window to download the saved PU board setting value. (The download operation may take several minutes. Do not perform any operation until the download operation is completed.) Downloading. Wait. When the PU board setting value is successfully downloaded, the download completion window shown below appears.
  • Page 459 If the PU board setting value cannot be downloaded properly, the following error message is displayed. Click [OK] in the error message window to display the following message. Failed to download the PU board setting value. Check the printer, then, try downloading again. If you click [Finish], the printer is disconnected, and you will return to the "PU board replacement - Menu".
  • Page 460 2.4.1.1.2. PU board setting In the case that the PU board replacement function can not upload set items of the PU board used before replacement, the PU board setting function sets necessary items respectively on the new PU board. Between the following items that are set up on a PU board, this function displays a setup screen for the item that is necessary for the connected printer and allows setting.
  • Page 461 2.4.1.1.2.1. Start PU board setting (1) Displaying the function screen Click "PU Board Setting" to display the "PU board setting – PU board setting start" screen. [Next] button Maintenance Utility Operating Manual 42678819FU02 - 25/38...
  • Page 462 2.4.1.1.2.2. PU serial number setting function (1) Displaying the function screen Click the [Next] button on "PU board setting – PU board setting start" or on the previous function screen to display the " PU board setting - PU serial number setting " screen. PU serial number display area PU serial number input area [Help] button...
  • Page 463 (2) Specifying the PU serial number to be set When the PU serial number to be set is entered in the input area to the right of "PU Serial Number:", the [Execute] button is enabled. 0AE44003128 PU Serial Number : (3) Setting the PU serial number After entering the PU serial number to be set, click [Execute] to set the PU serial number.
  • Page 464 2.4.1.1.2.3. Factory/Shipping mode setting function (1) Displaying the function screen Click the [Next] button on “PU board setting – PU board setting start” or on the previous function screen to display the "PU board setting – Mode Factory/Shipping" screen. Current mode display area Shipping mode [Execute] button Factory mode [Execute] button [Next] button (if there is a following function screen) or [Finish] button (if there is no following function...
  • Page 465 (2) Changing the mode Click the [Execute] button for the mode to set to display the confirmation window shown below. Check the mode to be set, then click [OK] to download the mode. If the [Do not show this message next time] checkbox is checked, this confirmation window will not be displayed the next time.
  • Page 466 2.4.1.1.2.4. Finish PU board setting At the end of PU board setting, the "PU board setting – PU board setting finish" screen is displayed. [Finish] button Click the [Finish] button on the "PU Board setting – PU board setting finish" screen to initiate restart of the printer and the screen changes to the "PU Board setting - PU board setting start"...
  • Page 467 2.4.1.1.3. Board item setting information This is a function to check information such as printer serial numbers, and the Factory/Shipping mode of the printer. Every setting of the printer can be checked by this function. (1) Displaying the function screen Click "Board item setting information"...
  • Page 468 2.4.1.2. Printer maintenance category 2.4.1.2.1. Send to File function Send the specify files. (1) Displaying the function screen Click "Send to file" to display the screen for specify file sending. File designation area [Send] button Receive data display area [Receive] button File save check box (2) Specifying a file to be sent When the file to be sent is specified, the [Execute] button becomes enabled.
  • Page 469 Using this file search window, specify the file to be sent and click [Open]. The full path name (starting with the drive name) of the selected file is indicated in the input area. (b) Entering the file name directly The name of the file to be downloaded can be entered directly in its input area of the specified-file sending function.
  • Page 470 (4) Receiving the response Click [Receive] button to receiving the device response and display the receive data display area. Checking the [Save the receive result in a file.] checkbox to display the Save As window, and save the response data to specified file. Maintenance Utility Operating Manual 42678819FU02 - 34/38...
  • Page 471 APPENDIXES Maintenance Utility file structure (1) Applications MuWin.exe Startup.exe Extend3¥portmgrsrv.exe (2) Help files MuWinEnu.chm (3) Environmental setting files MuWin.ini (If the file attribute "read only" is checked, remove the check.) FX757.ini (when the read-only attribute of this is checked, uncheck it) Extend3¥setupsvc.sys Extend3¥Microsoft.VC80.CRT¥Microsoft.VC80.CRT.manifest Information.dat...
  • Page 472 Limitations of Maintenance Utility Limitations of the host (PC) side (1) User restriction Log in as an administrator in Windows. The software cannot be run by a user without administrator’s privileges. (2) Limitations of Windows 2000 When using Windows 2000, confirm that it is installed with Service Pack 1 or later. When the printer is connected via USB using a version older than Windows 2000 Service Pack 1, the communication function may not operate properly.
  • Page 473 C Glossary Term Explanation Printer control unit PU serial number Serial number stored in the EEPROM of a PU PU F/W F/W for operation of the PU Serial number on S/N label Serial number indicated on the outside of a unit Factory mode Factory test mode Shipping mode...

  • Page 474: Process Flow

    D Process flow PU board replacement, (a) Procedures for uploading and saving board setting values Start up Maintenance The printer connection The board Enter an ID string and Uploading starts. Uploading ends, and The printer is Utility. dialog box opens, and replacement menu perform the upload.
  • Page 475 REVISION RECORD Ver03 Ver03<2016.12.26> Page Contents Trademarks The description for the trademarks has been updated. 3-30 “224: FAX function code (13) data list” has been added. 3-31 • The CSV format for “224: FAX function code (13) data list” has been added. •...
  • Page 476 Ver03<2016.12.26> Page Contents Chapter 11 <05> Changed -RAM 4903 <08> Added 3642-3, 3642-4, 3642-5, 3678, 3681, 3682-0 to 3, 3683, 3809, 3883, 3885, 8558-0 to 3, 8567, 8568, 8569, 8615, 8616, 8632, 8633-0, 8633-1 to 13, 8634-0 to 1, 8635, 8733-0 to 16, 9198, 9238, 9565, 9567, 9568, 9569 Changed - Details...
  • Page 477 Ver02 Ver02<2015.03.31> Page Contents Trademarks The description for Windows XP has been deleted. Precautions Descriptions have been added to "2. General Precautions at Service". Reference comments have been added. "Commonly Used Terms" has been added. The table of "1.1.2 HDD Memory Map" has been corrected. The description of Notes has been changed.
  • Page 478 05-7283, 05-7284 and 05-7236 have been deleted. Error code EA60 has been added. 5-19 The title for chapter 5.2.5 has been changed from "TopAccess related error" to "TOSHIBA Remote monitoring system error". 5-20 Error code 6013 and 6014 have been added.
  • Page 479 Ver01<2014.06.12> Page Contents Chapter 11 <05> Deleted code 9107 <08> Added code 3637~3641, 3642-0,2, 3643, 3644, 3646~3652, 3662~3664, 3875, 4010, 6088~6091, 6130-3, 6132-3, 6133-3, 6134-3, 6137, 6140, 6142, 6144, 6500~6505, 6509, 6510, 6514, 6522, 6558, 6560, 6561, 6563, 6565, 6566, 6576, 6602~6605, 6616~6618, 6623, 6629, 6634, 6635, 6644, 6721~6725, 6852, 8642~8664, 8667, 8668, 8671~8674, 8728~8730, 8732, 8735, 8736, 8754, 8767-1, 8785, 8786, 8788~8790, 8792, 8795, 8797, 8799, 8826, 8827, 8830, 8831, 8833, 8835, 8999-4,5, 9963...
  • Page 482 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN...

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