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Dell EMC NX3240 Troubleshooting Manual

Dell EMC NX3240 Troubleshooting Manual

Network attached storage system using windows storage server 2016
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Dell EMC NX3340 and NX3240 Network
Attached Storage System using Windows Storage
Server 2016
Troubleshooting Guide

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Summary of Contents for Dell EMC NX3240

  • Page 1 Dell EMC NX3340 and NX3240 Network Attached Storage System using Windows Storage Server 2016 Troubleshooting Guide...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Error: -5004 occurred while creating an OS volume..................... 5 Error: -5005 occurred while creating an OS volume.....................5 Error: -5006 Dell EMC Storage NAS OS Reinstall DVD could not be located............5 Error: -5007 occurred while creating an OS volume..................... 6 Error: -5008 Identity module is not installed on the system..................6...
  • Page 4: Installation Issues

    Check if any array disk is part of virtual disk or hot spare. Error: -5000 shows unexpected system error message Description Could not locate Dell EMC Storage NAS OS configuration file. OS reinstall media or media reader may be faulty. Cause This issue occurs because either the OS reinstallation media, optical drive, or the system is in an invalid state.
  • Page 5: Error: -5003 Occurred While Creating An Os Volume

    Error: -5006 Dell EMC Storage NAS OS Reinstall DVD could not be located Description Ensure that your Dell EMC Storage NAS OS Reinstall DVD is loaded in the DVD drive. Boot back into the Dell EMC Storage NAS OS Reinstall DVD to re-initiate the process. Installation Issues...
  • Page 6: Error: -5007 Occurred While Creating An Os Volume

    For information about troubleshooting the drive, see the Installation and Service Manual at Dell.com/ powervaultmanuals. • Ensure that the drive is still functional. Restart the Dell EMC Storage NAS system by using the OS reinstallation media to restart the process. Error: -5007 occurred while creating an OS volume Description Encountered unexpected format or existing data on drives.
  • Page 7: Other Issues

    The information available on the desktop does not match the actual system information. Cause This issue occurs because the Dell Desktop System Information Utility does not refresh automatically. If you make any changes while the system is running, the changes may not be reflected in real time.
  • Page 8: Insufficient Disk Space On A Volume Dedicated For Iscsi Virtual Disk

    Insufficient disk space on a volume dedicated for iSCSI virtual disk Description System runs out of disk space on a volume dedicated for an iSCSI VD or device. System displays a message that the system is running out of disk space on a newly created volume for iSCSI LUN. Cause This issue occurs because of the Microsoft iSCSI software target architecture.
  • Page 9: Update Issues

    Start the installer and complete the instructions on the screen. After installing the Dell EMC OpenManage Server Administrator, restart the system. After the system restarts, start Dell EMC OpenManage Server Administrator by double-clicking the Server Administrator icon on the desktop.
  • Page 10: Getting Help

    Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
  • Page 11: Locating Service Tag Of Your System

    The Dell EMC OpenManage Server Administrator User’s Guide—provides information about using the OpenManage Server Administrator to manage your Dell EMC Storage NAS system. NOTE: Always check for updates at Dell.com/storagemanuals and read the updates first, because they often supersede information in other documents. Locating service tag of your system Your system is identified by a unique Express Service Code and Service Tag number.
  • Page 12: Documentation Feedback

    Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Getting help...

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