Page 1 Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. Information in this document is subject to change without notice.
Page 2 Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc.
Page 3: Finding Information
Finding Information: Dell Latitude ATG D620 User's Guide Back to Contents Page Finding Information Dell™ Latitude™ ATG D620 User's Guide NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.
Page 4: Quick Reference Guide
How to configure system settings 1. Click the Start button and click Help and Support. How to troubleshoot 2. Click Dell User and System Guides and click System and solve problems Guides. 3. Click the User's Guide for your computer.
Page 5 Finding Information: Dell Latitude ATG D620 User's Guide Service Tag and Service Tag and Microsoft® Windows® License Express Service Code Microsoft Windows These labels are located on the bottom of your computer. License Label Use the Service Tag to identify your computer when you use support.dell.com or contact Dell for technical assistance.
Page 6 Software upgrades and Dell Support Utility troubleshooting hints — Frequently asked The Dell Support Utility is an automated upgrade and notification questions, hot topics, system installed on your computer. This support provides real-time and general health of health scans of your computing environment, software updates, your computing and relevant self-support information.
Page 7 Finding Information: Dell Latitude ATG D620 User's Guide How to use Windows XP Windows Help and Support Center How to work with programs and files 1. Click the Start button and click Help and Support. How to personalize my 2. Type a word or phrase that describes your problem and desktop click the arrow icon.
Page 8 Finding Information: Dell Latitude ATG D620 User's Guide Back to Contents Page file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/findinfo.htm (6 of 6)4/13/2007 4:36:29 PM...
Page 9: Using A Battery
Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.
Page 10: Checking The Battery Charge
Dell™ QuickSet Battery Meter If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge completion time for the battery in your file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/battery.htm (2 of 9)4/13/2007 4:36:30 PM...
Page 11: Charge Gauge
Using a Battery: Dell Latitude ATG D620 User's Guide computer. For more information about QuickSet, right-click the icon in the taskbar, and click Help. Microsoft® Windows® Power Meter The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double- click the icon on the taskbar.
Page 12: Check The Battery Charge
NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described below or by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help.
Page 13: Power Management Modes
Using a Battery: Dell Latitude ATG D620 User's Guide determined by the number of times the battery is used and recharged. Place the computer in standby mode or hibernate mode (see Power Management Modes) when you leave the computer unattended for long periods of time.
Page 14: Configuring Power Management Settings
Using a Battery: Dell Latitude ATG D620 User's Guide completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.
Page 15: Charging The Battery
NOTE: If you want to use a 9-cell battery to obtain Dell ExpressCharge, you need to use it in conjunction with a 90-W AC adapter. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature.
Page 16 Using a Battery: Dell Latitude ATG D620 User's Guide NOTICE: You must remove all external cables from the computer to avoid possible connector damage. For information about replacing the optional second battery in the media bay, if applicable, see Media Bay.
Page 17: Storing A Battery
Using a Battery: Dell Latitude ATG D620 User's Guide Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it (see Charging the Battery).
Page 18: About Your Computer
About Your Computer: Dell Latitude ATG D620 User's Guide Back to Contents Page About Your Computer Dell™ Latitude™ ATG D620 User's Guide Front View Left Side View Right Side View Back View Bottom View Front View file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/about.htm (1 of 14)4/13/2007 4:36:33 PM...
Page 19 About Your Computer: Dell Latitude ATG D620 User's Guide display latch display power button device status lights keyboard touch pad fingerprint reader (optional) speaker touch pad buttons/track stick buttons track stick keyboard status lights volume control buttons ambient light sensor...
Page 20 About Your Computer: Dell Latitude ATG D620 User's Guide Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
Page 21 Stick). fingerprint reader (optional) — Helps to keep your Dell™ computer secure. When you slide your finger over the reader, it uses your unique fingerprint to authenticate your user identity. For information on how to activate and use the security management software that controls the fingerprint reader, see Security Management Software.
Page 22 About Your Computer: Dell Latitude ATG D620 User's Guide Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. volume control buttons — Press these buttons to adjust the volume.
Page 23: Left Side View
Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
Page 24 — When enabled through Dell QuickSet, this switch can scan for wireless LAN in your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology (see Dell™...
Page 25: Right Side View
About Your Computer: Dell Latitude ATG D620 User's Guide "off" position Disables wireless devices "on" position Enables wireless devices "momentary" position Scans for WLAN networks (see Dell™ Wi-Fi Catcher™ Network Locator) Wi-Fi Catcher light Wi-Fi Catcher™ light — The light operates as follows:...
Page 26: Back View
About Your Computer: Dell Latitude ATG D620 User's Guide media bay — Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite™ module (see Using Multimedia). device latch release — Press the latch release to eject any device installed in the media bay.
Page 27 About Your Computer: Dell Latitude ATG D620 User's Guide serial connector video connector AC adapter connector air vents port cover CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.
Page 28: Video Connector
About Your Computer: Dell Latitude ATG D620 User's Guide Connects serial devices, such as a mouse or handheld device. video connector Connects video devices, such as a monitor. AC adapter connector Connects an AC adapter to the computer. AC adapter port cover The AC adapter converts AC power to the DC power required by the computer.
Page 29: Bottom View
About Your Computer: Dell Latitude ATG D620 User's Guide CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
Page 30 Replacing the Battery for instructions). docking-device connector — Lets you attach your computer to a docking device. See the Dell documentation that came with your docking device for more information. air vents — The computer uses an internal fan to create airflow through the fan air vents, which prevents the computer from overheating.
Page 31 About Your Computer: Dell Latitude ATG D620 User's Guide NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.
Page 32: Using The Keyboard
Using the Keyboard: Dell Latitude ATG D620 User's Guide Back to Contents Page Using the Keyboard Dell™ Latitude™ ATG D620 User's Guide Numeric Keypad Key Combinations Touch Pad and Track Stick Changing the Track Stick Cap Numeric Keypad numeric keypad...
Page 33: Key Combinations
Using the Keyboard: Dell Latitude ATG D620 User's Guide The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys.
Page 34: Power Management
Using the Keyboard: Dell Latitude ATG D620 User's Guide <Fn> and up-arrow key Increases brightness on the integrated display only (not on an external monitor). <Fn> and down-arrow key Decreases brightness on the integrated display only (not on an external monitor).
Page 35 Using the Keyboard: Dell Latitude ATG D620 User's Guide Windows logo key and <r> Opens the Run dialog box Windows logo key and <f> Opens the Search Results dialog box Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if the computer is connected to a network) Windows logo key and <Pause>...
Page 36: Customizing The Touch Pad And Track Stick
Using the Keyboard: Dell Latitude ATG D620 User's Guide touch pad buttons/track stick buttons track stick touch pad NOTE: The fingerprint reader is optional and may not be installed on your computer. For information on how to activate and use the security management software that controls the...
Page 37 You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at www.dell.com. 1. Pull the cap off the track stick.
Page 38: Using The Display
Using the Ambient Light Sensor Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.
Page 39: Setting Display Resolution And Refresh Rate
NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.
Page 40: Swapping Primary And Secondary Displays
Using the Display: Dell Latitude ATG D620 User's Guide You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space.
Page 41: Using The Ambient Light Sensor
Using the Display: Dell Latitude ATG D620 User's Guide 1. Click the Start button and click Settings→ Control Panel. 2. Under Pick a category, click Appearance and Themes. 3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.
Page 42 Dell™ QuickSet allows you to enable or disable the ambient light sensor feature. You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature.
Page 43: Using Multimedia
Using Multimedia: Dell Latitude ATG D620 User's Guide Back to Contents Page Using Multimedia Dell™ Latitude™ ATG D620 User's Guide Playing CDs or DVDs Adjusting the Volume Adjusting the Picture Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive.
Page 44: Adjusting The Volume
Using Multimedia: Dell Latitude ATG D620 User's Guide 3. Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. NOTE: If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data.
Page 45: Adjusting The Picture
Using Multimedia: Dell Latitude ATG D620 User's Guide NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1. Click Start→ All Programs→ Accessories→ Entertainment→ Volume Control. 2. Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.
Page 46 Using Multimedia: Dell Latitude ATG D620 User's Guide If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. 1. Click the Start button, point to Settings→ Control Panel, and then click Appearances and Themes (or click Display if you are using Windows XP Classic View).
Page 47: Using Cards
Using Cards: Dell Latitude ATG D620 User's Guide Back to Contents Page Using Cards Dell™ Latitude™ ATG D620 User's Guide Card Types Installing a PC Card or ExpressCard Removing a Card or Blank NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD occurs, the device may reset and the device software may attempt to reinitialize a connection.
Page 48: Smart Cards
Using Cards: Dell Latitude ATG D620 User's Guide Smart Cards Smart cards provide valuable tools for security, data storage, and special programs (see Using Smart Cards). Card Blanks Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles.
Page 49 Using Cards: Dell Latitude ATG D620 User's Guide 2. Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again.
Page 50: Removing A Card Or Blank
Using Cards: Dell Latitude ATG D620 User's Guide Removing a Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer.
Page 51: Using Networks
Using Networks: Dell Latitude ATG D620 User's Guide Back to Contents Page Using Networks Dell™ Latitude™ ATG D620 User's Guide Physically Connecting to a Network or Managing Your Network Settings Broadband Modem Through the Dell QuickSet Location Profiler Network Setup Wizard...
Page 52: Network Setup Wizard
Using Networks: Dell Latitude ATG D620 User's Guide Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
Page 53: Checking Your Wireless Network Card
Using Networks: Dell Latitude ATG D620 User's Guide Before you can set up a WLAN, you need: High-speed (broadband) Internet access (such as cable or DSL) A broadband modem that is connected and working A wireless router or access point...
Page 54 Using Networks: Dell Latitude ATG D620 User's Guide Connecting a Wireless Router and a Broadband Modem 1. Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem. 2. Ensure that you have wired Internet access through your broadband modem before you...
Page 55: Connecting To A Wlan
Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell. com. For information on the type of wireless network card that is installed in your computer, see Checking Your Wireless Network Card.
Page 56: Completing The Connection To The Wlan
Through Dell™ QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer's wireless devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/wireless.htm (6 of 11)4/13/2007 4:36:38 PM...
Page 57 Activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the CD that accompanied your card if purchased separately from your computer) file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/wireless.htm (7 of 11)4/13/2007 4:36:38 PM...
Page 58: Checking Your Dell Mobile Broadband Card
Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support website at support. dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.
Page 59 If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see...
Page 60: Internet Connection Firewall
(system setup program) to control WLAN connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WLAN network connections.
Page 61 Using Networks: Dell Latitude ATG D620 User's Guide the Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel. Note that enabling the Internet Connection Firewall does not reduce the need for virus-checking software.
Page 62: Securing Your Computer
Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer.
Page 63: Using Smart Cards
Securing Your Computer: Dell Latitude ATG D620 User's Guide Using Smart Cards NOTE: For information on how to secure your computer while traveling, see Traveling With Your Computer. NOTE: The smart card feature may not be available on your computer.
Page 64 Securing Your Computer: Dell Latitude ATG D620 User's Guide 1. If a blank is installed in the smart card slot, remove the blank by pulling it to slide it away from the computer. NOTE: Save the blank for reuse when a smart card is not installed in the smart card slot.
Page 65: About Passwords
Securing Your Computer: Dell Latitude ATG D620 User's Guide Passwords About Passwords NOTE: Passwords are disabled when you receive your computer. A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.
Page 66 Securing Your Computer: Dell Latitude ATG D620 User's Guide Hard drive Helps protect the data on your hard drive or external hard drive (if one is being used) from unauthorized access NOTE: Some hard drives do not support hard drive passwords.
Page 67: Using An Administrator Password
Securing Your Computer: Dell Latitude ATG D620 User's Guide computer does not specifically prompt you for the administrator password. Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign a unique primary password.
Page 68: Enabling The Tpm Feature
To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.
Page 69: Security Management Software
2. Load the security management software: a. Turn on (or restart) your computer. b. When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut...
Page 70: Using The Security Management Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.
Page 71 Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.
Page 72: Troubleshooting
Memory Problems Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.
Page 73: Starting The Dell Diagnostics From Your Hard Drive
The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
Page 74: Dell Diagnostics Main Menu
4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5. Type 1 to start the menu and press <Enter> to proceed. 6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
Page 75 2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see Contacting Dell).
Page 76: Accessing The Dell Support Utility
Dell Diagnostics and restart the computer, close the Main Menu screen. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Page 77: Drive Problems
Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
Page 78: Cd And Dvd Drive Problems
Troubleshooting: Dell Latitude ATG D620 User's Guide Ensure that the CD is snapped onto the spindle Check the cable connections Check for hardware incompatibilities — Resolving Software and Hardware Incompatibilities. Run the Dell Diagnostics — Dell Diagnostics. CD and DVD drive problems...
Page 79: Hard Drive Problems
Troubleshooting: Dell Latitude ATG D620 User's Guide Hard drive problems Allow the computer to cool before turning it on — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.
Page 80: Error Messages
Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages...
Page 81 Cards). Extended memory size has changed — The amount of memory recorded in NVRAM does not match the memory installed on your computer. If the error appears again, contact Dell (see Contacting Dell). The file being copied is too large for the destination drive —...
Page 82 Drive), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
Page 83 The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. No boot sector on hard drive — The operating system may be corrupted. Contact Dell (see Contacting Dell).
Page 84 Dell). Time-of-day clock stopped — The reserve battery that supports the system configuration settings may no longer hold a charge and require replacement. If the problem persists, contact Dell (see Contacting Dell). Time-of-day not set-please run the System Setup program —...
Page 85: Keyboard Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you perform the various checks. NOTE: Use the integrated keyboard when running Dell Diagnostics or the system setup program. External Keyboard problems NOTE: When you attach an external keyboard to the computer, the integrated keyboard remains fully functional.
Page 86: Unexpected Characters
Dell). Run the keyboard diagnostics tests — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see Dell Diagnostics). If the tests indicate a defective external keyboard, contact Dell (see Contacting Dell). Unexpected characters Disable the numeric keypad —...
Page 87: Operating System
Troubleshooting: Dell Latitude ATG D620 User's Guide End the program — 1. Press <Ctrl><Shift><Del> simultaneously. 2. Click Task Manager. 3. Click the program that is no longer responding. 4. Click End Task. Check the software documentation — If necessary, uninstall and then reinstall the program.
Page 88: Memory Problems
Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Run the Dell Diagnostics —...
Page 89: Network Problems
Cannot connect — The Dell Mobile Broadband Card must be activated on the network in order to connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/trouble.htm (18 of 27)4/13/2007 4:36:42 PM...
Page 90: Pc Card Or Expresscard Problems
No card detected – Restart the computer and launch the utility again. Radio Off – Ensure the Mobile Broadband card is enabled by viewing the status in the Dell Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking the Turn Radio On button in the main screen of the Dell Mobile Broadband Card Utility.
Page 91: Power Problems
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see Contacting Dell).
Page 92: Ensuring Sufficient Power For Your Computer
Dell D/Dock. Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.
Page 93: Scanner Problems
Troubleshooting: Dell Latitude ATG D620 User's Guide Fill out the Diagnostics Checklist (see Diagnostics Checklist)as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.
Page 94: Sound And Speaker Problems
Troubleshooting: Dell Latitude ATG D620 User's Guide Unlock the scanner — Ensure that your scanner is unlocked if it has a locking tab or button. Restart the computer and try the scanner again. Check the cable connections — See the scanner documentation for cable connection information.
Page 95: No Sound From Headphones
Troubleshooting: Dell Latitude ATG D620 User's Guide with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen.
Page 96: Video And Display Problems
Troubleshooting: Dell Latitude ATG D620 User's Guide If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. To verify that the problem is with the mouse, check the touch pad — 1. Shut down the computer.
Page 97: If The Display Is Difficult To Read
4. Try different settings for Color quality and Screen resolution. Run the Video diagnostics tests — If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then contact Dell (see Contacting Dell).
Page 98 1. Shut down your computer and connect an external monitor to the computer. 2. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see Contacting Dell).
Page 99: System Setup Program
System Setup Program: Dell Latitude ATG D620 User's Guide Back to Contents Page System Setup Program Dell™ Latitude™ ATG D620 User's Guide Overview Viewing the System Setup Screens System Setup Screens Commonly Used Settings Overview NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup.
Page 100: Viewing The System Setup Screens
Viewing the System Setup Screens 1. Turn on (or restart) your computer. 2. When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
Page 101 You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1. Shut down the computer through the Start menu.
Page 102: Changing Com Ports
System Setup Program: Dell Latitude ATG D620 User's Guide The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. Changing COM Ports Serial Port allows you to map the serial port COM address or disable the serial port and its address, which frees computer resources for another device to use.
Page 103: Reinstalling Software
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
Page 104: Identifying Drivers
Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and the optional Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
Page 105: Manually Reinstalling Drivers
Reinstalling Software: Dell Latitude ATG D620 User's Guide Using the Optional Drivers and Utilities CD NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer. If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the ResourceCD).
Page 106: Resolving Software And Hardware Incompatibilities
Reinstalling Software: Dell Latitude ATG D620 User's Guide NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in system setup (see Enabling the Infrared Sensor) before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer on the desktop.
Page 107: Creating A Restore Point
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1. Click the Start button and click Help and Support.
Page 108: Undoing The Last System Restore
Reinstalling Software: Dell Latitude ATG D620 User's Guide Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Page 109: Reinstalling Windows Xp
The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP.
Page 110: Windows Xp Setup
Reinstalling Software: Dell Latitude ATG D620 User's Guide 6. When the Press any key to boot from CD message appears, press any key. Windows XP Setup 1. When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now.
Page 111 Reinstalling Software: Dell Latitude ATG D620 User's Guide NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 13. When the Welcome to Microsoft screen appears, click Next. 14. When the How will this computer connect to the Internet? message appears, click Skip.
Page 112: Adding And Replacing Parts
You have performed the steps in Turning Off Your Computer Before Working Inside Your Computer. You have read the safety information in your Dell™ Product Information Guide. A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order. Recommended Tools...
Page 113: Turning Off Your Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.
Page 114: Hinge Cover
Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall connector. 4. Disconnect any telephone or network cables from the computer.
Page 115 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide hinge cover plastic scribe indent 3. Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover. Lift the cover away from the computer going from the right toward the left, and lay the cover aside.
Page 116 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide screws (3) keyboard tabs (5) palm rest pull-tab keyboard-cable locking arm keyboard cable connector NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.
Page 117 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide on the system board. NOTE: When you replace the keyboard, ensure that the keyboard tabs are completely in place to avoid scratching the palm rest. Internal Card With Bluetooth® Wireless Technology...
Page 118 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components. 3. Carefully remove the card cable from its routing guide. 4. While grasping the card cable with one hand, use a plastic scribe to gently pry the card out from underneath the metal tab with the other hand.
Page 119 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide 3. Remove the keyboard (see Keyboard). battery connector coin-cell battery plastic arm 4. Remove the battery connector from the connector on the system board. 5. Being careful not to break the plastic, slightly raise the corner of the plastic arm above the battery.
Page 120 Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not function at optimal performance.
Page 121 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide 4. If you are replacing a memory module, ground yourself and remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.
Page 122 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide To add or replace a memory module in the DIMM B connector: NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "DIMM A" before you install a module in the connector labeled "DIMM B."...
Page 123 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide memory module cover captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3. If you are replacing a memory module, ground yourself and remove the existing module: a.
Page 124: Wireless Cards
Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide 5. Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 6. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.
Page 125 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide To install or replace a WLAN card: 1. Follow the procedures in Before You Begin. 2. Remove the hinge cover (see Hinge Cover). 3. Remove the keyboard (see Keyboard). WLAN card...
Page 126 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide NOTE: The WLAN card may have two or three antenna connectors, depending on the type of card you have. b. Release the card by pushing the metal securing tabs away from the card until the card pops up slightly.
Page 127 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: Do not insert a Mobile Broadband network (WWAN) card into the WLAN card connector.
Page 128 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide correctly. Mobile Broadband Network (WWAN) Card NOTE: Mobile Broadband network cards may not be available in certain regions. If you ordered a Mobile Broadband network card with your computer, the card is already installed.
Page 129 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide Mobile Broadband card antenna cables (2) NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4. If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile Broadband card, remove the existing card: a.
Page 130 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: Do not insert a WLAN card into the Mobile Broadband card slot.
Page 131 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide c. Connect the white antenna cable to the connector on the card marked with a white triangle; connect the black antenna cable to the connector on the card marked with a black triangle.
Page 132: Hard Drive
Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: 1.
Page 133: Media Bay
Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide screws (2) hard drive 2. Turn the computer over, and remove the two hard drive screws. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging.
Page 134 Adding and Replacing Parts: Dell Latitude ATG D620 User's Guide 3. Press the device latch release. optical drive device latch release 4. Pull the device out of the media bay. To install a device, push the new device into the bay until it clicks into place.
Page 135 Power management Display System information Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double- clicking, or right-clicking the QuickSet icon, , in the Microsoft® Windows® taskbar. The taskbar is located in the lower-right corner of your screen.
Page 136: Traveling With Your Computer
Traveling With Your Computer: Dell Latitude ATG D620 User's Guide Back to Contents Page Traveling With Your Computer Dell™ Latitude™ ATG D620 User's Guide Identifying Your Computer Packing the Computer Travel Tips Identifying Your Computer Attach a name tag or business card to the computer.
Page 137: Travel Tips
Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. Use the optional Dell™ carrying case to pack the computer and its accessories together safely. Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
Page 138 Traveling With Your Computer: Dell Latitude ATG D620 User's Guide NOTICE: Do not walk the computer through a metal detector. Send the computer through an X- ray machine or have it hand-inspected. Ensure that you have a charged battery available in case you are asked to turn on the computer.
Page 139: Getting Help
Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Page 140: Online Services
Some of the following services are not always available in all locations outside the continental U. S. Call your local Dell representative for information on availability. Online Services You can learn about Dell products and services at the following websites: www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only)
Page 141: Autotech Service
Dell initiates proactive e-mail notification of software and hardware updates for your computer. Support Service Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
Page 142: Product Information
Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Page 143: Product Information Guide
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.
Page 144: Contacting Dell
In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.
Page 145 Getting Help: Dell Latitude ATG D620 User's Guide Country (City) International Area Codes, Department Name or Service Area, Access Code Local Numbers, and Website and E-Mail Address Country Code Toll-Free Numbers City Code Website: www.dell.com.ai Anguilla E-mail: la-techsupport@dell.com General Support toll-free: 800-335-0031 Website: www.dell.com.ag...
Page 146 Getting Help: Dell Latitude ATG D620 User's Guide Technical Support toll-free: 0-800-444-0733 Technical Support Services toll-free: 0-800-444-0724 Sales 0-810-444-3355 Website: www.dell.com.aw Aruba E-mail: la-techsupport@dell.com General Support toll-free: 800-1578 Website: support.ap.dell.com Australia (Sydney) International Access E-mail: support.ap.dell.com/contactus Code: 0011 Technical Support (XPS)
Page 147 Getting Help: Dell Latitude ATG D620 User's Guide Support for XPS 0820 240 530 81 Home/Small Business Support for all other 0820 240 530 17 Dell computers Preferred Accounts/Corporate Support 0820 240 530 17 Switchboard 0820 240 530 00 Website: www.dell.com.bs Bahamas E-mail: la-techsupport@dell.com...
Page 148 Getting Help: Dell Latitude ATG D620 User's Guide 02 481 92 99 Switchboard 02 481 91 00 Website: www.dell.com/bm Bermuda E-mail: la-techsupport@dell.com General Support 1-877-890-0751 Website: www.dell.com/bo Bolivia E-mail: la-techsupport@dell.com General Support toll-free: 800-10-0238 Website: www.dell.com/br E-mail: BR-TechSupport@dell.com Brazil International Access...
Page 149 Getting Help: Dell Latitude ATG D620 User's Guide Transaction Sales (Penang, Malaysia) 604 633 4955 Online Order Status: www.dell.ca/ostatus Website: support.ca.dell.com AutoTech (automated Hardware and toll-free: 1-800-247-9362 Warranty Support) Customer Service (Home/Home Office) toll-free: 1-800-847-4096 Customer Service (small/med./large toll-free: 1-800-387-5757...
Page 150 Getting Help: Dell Latitude ATG D620 User's Guide E-mail: la-techsupport@dell.com Cayman Islands General Support 1-877-262-5415 Website: www.dell.com/cl Chile (Santiago) Country Code: 56 E-mail: la-techsupport@dell.com City Code: 2 Sales and Customer Support toll-free: 1230-020-4823 Technical Support website: support.dell. com.cn Technical Support E-mail: support.dell.com.
Page 151 Getting Help: Dell Latitude ATG D620 User's Guide China (Xiamen) Customer Care toll-free: 800 858 2060 Country Code: 86 Customer Care Fax 592 818 1308 City Code: 592 Home and Small Business toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2557...
Page 152 Getting Help: Dell Latitude ATG D620 User's Guide General Support 01-800-915-4755 Website: www.dell.com/cr Costa Rica E-mail: la-techsupport@dell.com General Support 0800-012-0231 Website: support.euro.dell.com E-mail: czech_dell@dell.com Czech Republic Technical Support 22537 2727 (Prague) International Access Customer Care 22537 2707 Code: 00 22537 2714...
Page 153 Getting Help: Dell Latitude ATG D620 User's Guide Switchboard Fax (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Switchboard Fax (Home/Small Business) 3287 5001 Website: www.dell.com/dm Dominica E-mail: la-techsupport@dell.com General Support toll-free: 1-866-278-6821 Website: www.dell.com/do Dominican Republic E-mail: la-techsupport@dell.com General Support 1-800-156-1588 Website: www.dell.com/ec...
Page 154 Getting Help: Dell Latitude ATG D620 User's Guide Website: support.euro.dell.com E-mail: fi_support@dell.com Technical Support 0207 533 555 Finland (Helsinki) Customer Care 0207 533 538 International Access Code: 990 Switchboard 0207 533 533 Country Code: 358 Sales under 500 employees 0207 533 540...
Page 155 Getting Help: Dell Latitude ATG D620 User's Guide 0825 004 701 Country Code: 33 City Codes: (1) (4) Fax (calls from outside of France) 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Care 0825 338 339...
Page 156 Getting Help: Dell Latitude ATG D620 User's Guide Public Accounts Customer Care 069 9792-7320 Switchboard 069 9792-7000 Website: support.euro.dell.com Technical Support 00800-44 14 95 18 Gold Service Technical Support 00800-44 14 00 83 Greece International Access Switchboard 2108129810 Code: 00...
Page 157 Getting Help: Dell Latitude ATG D620 User's Guide Technical Support E-mail: support.dell.com. cn/email Technical Support (XPS) 00852-3416 6923 Technical Support (Dimension and Inspiron) 00852-2969 3188 Hong Kong Technical Support (OptiPlex, Latitude, and 00852-2969 3191 Dell Precision) International Access Code: 001...
Page 158 Getting Help: Dell Latitude ATG D620 User's Guide 1600338045 Technical Support (portables, desktops, servers, and storage) and 1600448046 Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Sales Ireland Sales...
Page 159 Getting Help: Dell Latitude ATG D620 User's Guide General Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 U.K. Customer Care (dial within U.K. only) 0870 906 0010 Corporate Customer Care (dial within U.K. 0870 907 4499 only) U.K. Sales (dial within U.K. only) 0870 907 4000 Website: support.euro.dell.com...
Page 160 Getting Help: Dell Latitude ATG D620 User's Guide Switchboard 02 577 821 E-mail: la-techsupport@dell.com Jamaica General Support (dial from within Jamaica 1-800-440-9205 only) Website: support.jp.dell.com Customer Care (if ordered items are missing 044-556-4240 or have been damaged during shipment) Technical Support (Dimension and Inspiron)
Page 161 Getting Help: Dell Latitude ATG D620 User's Guide Faxbox Service 044-556-3490 24-Hour Automated Order Status Service 044-556-3801 Business Sales Division (up to 400 employees) 044-556-1465 Preferred Accounts Division Sales (over 400 044-556-3433 employees) Public Sales (government agencies, educational institutions, and medical...
Page 162 Getting Help: Dell Latitude ATG D620 User's Guide Customer Technical Support (Austin, Texas, U. 512 728-4093 S.A.) Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer 512 728-3883 Service) (Austin, Texas, U.S.A.) Latin America Sales (Austin, Texas, U.S.A.)
Page 163 Getting Help: Dell Latitude ATG D620 User's Guide Technical Support (XPS) toll-free: 1800 885 784 Technical Support (Dell Precision, OptiPlex, Malaysia (Penang) toll-free: 1 800 880 193 and Latitude) International Access Code: 00 Technical Support (Dimension, Inspiron, and toll-free: 1 800 881 306...
Page 164 Getting Help: Dell Latitude ATG D620 User's Guide E-mail: la-techsupport@dell.com Montserrat General Support toll-free: 1-866-278-6822 E-mail: la-techsupport@dell.com Netherlands Antilles General Support 001-800-882-1519 Website: support.euro.dell.com Technical Support for XPS 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00...
Page 165 Getting Help: Dell Latitude ATG D620 User's Guide E-mail: support.ap.dell.com/contactus International Access Code: 00 Technical Support (XPS) toll-free: 0800 335 540 Country Code: 64 General Support 0800 441 567 E-mail: la-techsupport@dell.com Nicaragua General Support 001-800-220-1377 Website: support.euro.dell.com Technical Support for XPS...
Page 166 Getting Help: Dell Latitude ATG D620 User's Guide E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Poland (Warsaw) International Access Customer Care 57 95 999 Code: 011 Country Code: 48 Sales 57 95 999 City Code: 22 Customer Service Fax...
Page 167 Getting Help: Dell Latitude ATG D620 User's Guide General Support toll-free: 1-866-540-3355 Website: www.dell.com/lc St. Lucia E-mail: la-techsupport@dell.com General Support toll-free: 1-866-464-4352 Website: www.dell.com/vc St. Vincent and the E-mail: la-techsupport@dell.com Grenadines General Support toll-free: 1-866-464-4353 NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.
Page 168 Getting Help: Dell Latitude ATG D620 User's Guide Corporate Sales toll-free: 1 800 394 7419 Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support 02 5441 5727 Slovakia (Prague) International Access Customer Care 420 22537 2707 Code: 00 Country Code: 421 02 5441 8328...
Page 169 Getting Help: Dell Latitude ATG D620 User's Guide Southeast Asian and Technical Support, Customer Service, and 604 633 4810 Pacific Countries Sales (Penang, Malaysia) Website: support.euro.dell.com Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540...
Page 170 Getting Help: Dell Latitude ATG D620 User's Guide Relational Customer Care 08 590 05 642 Country Code: 46 Home/Small Business Customer Care 08 587 70 527 City Code: 8 Employee Purchase Program (EPP) Support 020 140 14 44 Technical Support Fax...
Page 171 Getting Help: Dell Latitude ATG D620 User's Guide Technical Support (XPS) toll-free: 0080 186 3085 Taiwan Technical Support (OptiPlex, Latitude, International Access Inspiron, Dimension, and Electronics and toll-free: 0080 186 1011 Code: 002 Accessories) Country Code: 886 Technical Support (servers and storage)
Page 172 Getting Help: Dell Latitude ATG D620 User's Guide Website: www.dell.com/tc Turks and Caicos E-mail: la-techsupport@dell.com Islands General Support toll-free: 1-877-441-4735 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Customer Care website: support.euro.dell. com/uk/en/ECare/form/home.asp Sales Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales...
Page 173 Getting Help: Dell Latitude ATG D620 User's Guide Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support (Corporate/Preferred 0870 908 0500 Accounts/PCA [1000+ employees]) Technical Support for all other products...
Page 174 Getting Help: Dell Latitude ATG D620 User's Guide Customer Service toll-free: 1-800-624-9897 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts toll-free: 1-800-283-2210 [DPA]) Business U.S.A. (Austin, Texas)
Page 175 Getting Help: Dell Latitude ATG D620 User's Guide Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) E-mail: la-techsupport@dell.com U.S. Virgin Islands General Support toll-free: 1-877-702-4360 Website: www.dell.com/ve...
Page 176: Specifications
Specifications: Dell Latitude ATG D620 User's Guide Back to Contents Page Specifications Dell™ Latitude™ ATG D620 User's Guide NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support→ Use Tools to view your computer information and diagnose problems→...
Page 177 Specifications: Dell Latitude ATG D620 User's Guide CardBus controller O2Micro OZ601CardBus controller PC Card connector one (supports one Type I or Type II card) Cards supported PC Card: 3.3 V and 5 V ExpressCard: 34 mm with adapter PC Card connector size...
Page 178 Specifications: Dell Latitude ATG D620 User's Guide Memory Memory module connector two user-accessible SODIMM sockets Memory module capacities 512 MB, 1 GB, and 2 GB Memory type 533/667 DDRII SDRAM Minimum memory 512 MB NOTE: For some regions, the amount of minimum memory may differ.
Page 179 Specifications: Dell Latitude ATG D620 User's Guide Modem RJ-11 support Network adapter RJ-45 port D-Dock standard D-Dock connector for devices such as D-Dock advanced port replicators and expansion stations D-Port standard D-Port connector Communications Modem: Type v.92 56K MDC Controller...
Page 180 Specifications: Dell Latitude ATG D620 User's Guide Video Video type: integrated on system board, hardware accelerated Data bus integrated video Video controller Intel Extreme Graphics Video memory Up to 224 MB shared LCD interface LVDS TV support NTSC or PAL in S-video and...
Page 181 Specifications: Dell Latitude ATG D620 User's Guide Internal PCI bus/High Definition Audio External microphone miniconnector, stereo headphones/speakers miniconnector Speaker one 4-ohm speaker Internal speaker amplifier 2-W per channel into 4 ohms Volume controls keyboard shortcuts or program menus Display Type (active-matrix TFT)
Page 182 Specifications: Dell Latitude ATG D620 User's Guide Horizontal 40/40° Vertical 15/30° Pixel pitch 0.2373 Power consumption (panel with 11.6 W (typical) backlight) (typical) Controls brightness can be controlled through keyboard shortcuts and the ambient light sensor Keyboard Number of keys 87 (U.S.
Page 183 Specifications: Dell Latitude ATG D620 User's Guide Width 64.88 mm (2.55-inch) sensor- active area Height 48.88-mm (1.92-inch) rectangle Fingerprint Reader (optional) Type UPEK TCS3 TouchStrip™ strip sensor with CMOS active capacitive pixel-sensing technology Power Supply 2.7 V to approx. 3.6 V...
Page 184 Specifications: Dell Latitude ATG D620 User's Guide 9-cell lithium-ion battery 85 WHr NOTE: Some auto/air adapters may not have sufficient wattage to charge a 9-cell battery, but they will still power the computer. Dimensions:185.22 6-cell lithium-ion battery: Depth 66.6 mm (2.62 inches) Height 19.2 mm (0.76 inch)
Page 185 Specifications: Dell Latitude ATG D620 User's Guide Charge time (approximate): approximately 1 hour to reach 80 percent charge NOTE: You must use a 90-Watt AC adapter to use ExpressCharge with a 9-cell battery. Operating time varies depending on operating conditions and can be...
Page 186 Specifications: Dell Latitude ATG D620 User's Guide 65 W 4.34 A (maximum at 4-second pulse); 3.34 A (continuous) 90 W 5.62 A (maximum at 4-second pulse); 4.62 A (continuous) Output power 65 W or 90 W Rated output voltage 19.5 VDC (both)
Page 187 Specifications: Dell Latitude ATG D620 User's Guide Physical Height 42 mm (1.65 inches) Width 342 mm (13.46 inches) Depth 240 mm (9.44 inches) Weight (with CD drive and 6-cell 2.83 kg (6.25 lb) battery) Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40°...
Page 188 Specifications: Dell Latitude ATG D620 User's Guide Storage 7.69 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating 142 G Storage 163 G Altitude (maximum) (tested to MIL-STD-810F Method 500.4 Low Pressure [Altitude] Procedure I): Operating –15.2 to 3048 m (–50 to 10,000...
Page 189: Cleaning Your Computer
Appendix: Dell Latitude ATG D620 User's Guide Back to Contents Page Appendix Dell™ Latitude™ ATG D620 User's Guide Cleaning Your Computer Macrovision Product Notice FCC Notice (U.S. Only) Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 190: Floppy Drive
Appendix: Dell Latitude ATG D620 User's Guide 2. Disconnect any attached devices from the computer and from their electrical outlets. 3. Remove any installed batteries (see Replacing the Battery). 4. Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.
Page 191 Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Product name: Dell™...
Page 192 Appendix: Dell Latitude ATG D620 User's Guide Model number: PP18L Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 NOTE: For further regulatory information, see your Product Information Guide. Back to Contents Page...
Page 193 Glossary: Dell Latitude ATG D620 User's Guide Back to Contents Page Glossary Dell™ Latitude™ ATG D620 User's Guide Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.
Page 194 Glossary: Dell Latitude ATG D620 User's Guide battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged. battery operating time — The length of time (minutes or hours) that a portable computer battery powers the computer.
Page 195 Glossary: Dell Latitude ATG D620 User's Guide L1 cache — Primary cache stored inside the processor. L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. carnet — An international customs document that facilitates temporary imports into foreign countries.
Page 196 Glossary: Dell Latitude ATG D620 User's Guide DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.
Page 197 Glossary: Dell Latitude ATG D620 User's Guide DVD-R. Once recorded, the data cannot be erased or written over. DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.)
Page 198 Glossary: Dell Latitude ATG D620 User's Guide standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
Page 199 Glossary: Dell Latitude ATG D620 User's Guide GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.
Page 200 Glossary: Dell Latitude ATG D620 User's Guide integrated into the hard drive or CD drive. IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer.
Page 201 MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module.
Page 202 Glossary: Dell Latitude ATG D620 User's Guide memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz.
Page 203 Glossary: Dell Latitude ATG D620 User's Guide parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives.
Page 204 Glossary: Dell Latitude ATG D620 User's Guide RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM — random-access memory — The primary temporary storage area for program instructions and data.
Page 205 — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
Page 206 Glossary: Dell Latitude ATG D620 User's Guide surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level.
Page 207 Glossary: Dell Latitude ATG D620 User's Guide security software enhances network and computer security by enabling features such as file and e-mail protection. travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer.
Page 208 Glossary: Dell Latitude ATG D620 User's Guide horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. video resolution — See resolution.
Page 209 Glossary: Dell Latitude ATG D620 User's Guide XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket.

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