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Sony WH-1000XM3 Help Manual
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Sony WH-1000XM3 Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM3
Use this manual if you encounter any problems, or have any questions.
The main update contents of the headset software version 4.1.0 and later are supported.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1

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Summary of Contents for Sony WH-1000XM3

  • Page 1 Use this manual if you encounter any problems, or have any questions. The main update contents of the headset software version 4.1.0 and later are supported. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...

  • Page 2: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone (Android 4.1 or later)

  • Page 3: Making Phone Calls

    Multipoint connection Connecting the headset to both a music player and a smartphone or mobile phone Connecting the headset to 2 Android smartphones Connecting the headset to an Android smartphone and an iPhone Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection...

  • Page 4: Troubleshooting

    Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions Trademarks Customer support websites...
  • Page 5 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 7: About Voice Guidance

    In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL: http://rd1.sony.net/help/mdr/hpc/h_zz/...

  • Page 8: Checking The Package Contents

    Wireless Noise Canceling Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7 7/8 in.))(1) Headphone cable (approx. 1.2 m (47 1/4 in.)) (1) Carrying case (1) Plug adapter for in-flight use (1) 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 9 When finished using the headset, fold it and put it in the supplied carrying case as shown in the figure below. To store the cables and plug adapter for in-flight use Put the cables and the plug adaptor for in-flight use in the holder in the carrying case as shown below. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Location and function of parts L mark Tactile dot The left unit has a tactile dot. Built-in antenna A Bluetooth antenna is built into the headset. N-Mark left unit Slider Slide to adjust the length of the headband.
  • Page 11 Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected correctly, you may not hear the sound normally. Related Topic About the indicator Checking the remaining battery charge 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 12: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Indicator (blue/red) next to the...
  • Page 13 For details, refer to “Initializing the headset to restore factory settings”. USB Type-C port indicator (red) Charging While charging Turns off after the charging is complete. Abnormal temperature - - (flashes 2 times each) Abnormal charging 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 14: Charging The Headset

    If the headset is not used for a long time, it may take longer to charge the battery. If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer.
  • Page 15 If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your nearest Sony dealer to replace the rechargeable battery. Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the headset in a parked vehicle.

  • Page 16: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time Noise canceling function/Ambient Available operating Codec DSEE HX Sound Mode...
  • Page 17 Max. 26 hours Max. 44 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 18: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the button is pressed while the headset power is on, the voice guidance indicating the remaining battery charge can be heard.
  • Page 19 Furthermore, the remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate. Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio”...

  • Page 20: System Requirements For Battery Charge Using Usb

    Windows® 8.1 / Windows® 8.1 Pro Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) macOS (version 10.10 or later) Design and specifications are subject to change without notice. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 21: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 22: Turning Off The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 23: How To Make A Wireless Connection To Bluetooth Devices

    Connecting the headset to a registered (paired) device Once a device is registered (paired), it is not necessary to register it again. Connect to a device that is already registered (paired) with the headset using the appropriate method. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 24 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect" app help guide.

  • Page 25: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 26 Note When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, the pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 27 Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 28: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator continues to flash blue after you release your finger from the button. You will hear a voice guidance “Power on”.
  • Page 29 (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset.
  • Page 30 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 One-touch connection (NFC) with an Android smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android 4.1 or later.
  • Page 31 (One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 32 “Power off”, the blue indicator turns off, and the headset powers off. The time when the power turns off can be changed in the “Sony | Headphones Connect” app. For more details, refer to the "Sony | Headphones Connect" app help guide.

  • Page 33: Switching The Device By One Touch (Nfc)

    When an NFC-compatible smartphone that is connected to the headset is touched by another NFC-compatible Bluetooth headset or Bluetooth speaker, the headset is disconnected and the smartphone connects to the Bluetooth device that touched it. Note Unlock the smartphone screen in advance if it is locked. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 34: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 35 Note When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 36 Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 37: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Check that the blue indicator continues to flash after you release your finger from the button. You hear the voice guidance “Power on”.
  • Page 38 (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset.

  • Page 39: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 40 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function. Select [WH-1000XM3], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth...
  • Page 41 Note When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 42: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Windows 8/Windows 8.1) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 43 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WH-1000XM3], then click [Pair].
  • Page 44 Note When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 45 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 46: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 47 Note When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 48 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 49 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 50 If [WH-1000XM3] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Click the speaker icon in the upper right part of the screen and select [WH-1000XM3]. Now you are ready to enjoy music playback on your computer.
  • Page 51 When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 52: Connecting To A Paired Computer (Windows 10)

    If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WH-1000XM3]. If [WH-1000XM3] is not displayed, right-click on the [Sound] screen, then select [Show Disconnected Devices].
  • Page 53 Click [Connect]. The connection is established. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with your computer.
  • Page 54 (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.

  • Page 55: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.
  • Page 56 Right-click [WH-1000XM3]. If [WH-1000XM3] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 57 (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 58 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 59: Connecting To A Paired Computer (Windows 7)

    If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WH-1000XM3] of [Devices]. Click [Listen to Music].
  • Page 60 (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 61 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired computer (Mac) Compatible OS macOS High Sierra (version 10.13) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.
  • Page 62 0.4 seconds)) the touch sensor control panel (middle of the right unit) while the headset power is turned on to switch to a music playback connection (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed.
  • Page 63 As for the operations on your computer, refer to the operating instructions supplied with your computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 64: Pairing And Connecting With Other Bluetooth Devices

    Check that the blue indicator repeatedly flashes 2 times in a row. You will hear a voice guidance “Bluetooth pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-1000XM3] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 65 Note When registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 66: Connecting To A Paired Bluetooth Device

    (A2DP). Note When connecting, either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. If both or [WH- 1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset.
  • Page 67 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 68: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 69: Connecting The Headset To 2 Android Smartphones

    On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: When only connecting to a media audio (A2DP) Touch [Settings] - [Bluetooth] - the setting icon next to [WH-1000XM3]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 70 Note When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 71: Connecting The Headset To An Android Smartphone And An Iphone

    On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: When only connecting to a media audio (A2DP) Touch [Settings] - [Bluetooth] - the setting icon next to [WH-1000XM3]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 72 When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 73: Disconnecting Bluetooth Connection (After Use)

    You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 74: Using The Supplied Headphone Cable

    You can operate the touch sensor control panel only for Quick Attention Mode. Adjust the volume, playback/pause, and other operations on the playback device. The NC/AMBIENT button cannot be used when the headset is powered off. Depending on the in-flight entertainment, the plug adaptor for in-flight use may not be used. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 75 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 76 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 77: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with your device.
  • Page 78 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all when the operations described above are performed. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 79 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 80 Do not cover the headset microphone with your hand. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand from the headset microphone. A: Noise canceling function microphone (external) Related Topic Using the noise canceling function 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 81: Using The Noise Canceling Function

    When you use the headset as ordinary headphones, turn off the headset and use the supplied headphone cable. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the "Sony | Headphones Connect" app.
  • Page 82 Related Topic About voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 83 The condition set with the NC Optimizer function is retained until the optimization is run again. It is recommended that you turn on the NC Optimizer function once again after getting off the airplane. The NC Optimizer can also be operated from the “Sony | Headphones Connect” app.
  • Page 84 If the NC/AMBIENT button is set as the Google Assistant button, the NC Optimizer function cannot be operated from the headset. If the NC/AMBIENT button is set as the Amazon Alexa button, the NC Optimizer function cannot be operated from the headset. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 85: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the "Sony | Headphones Connect"...
  • Page 86 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

  • Page 87: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
  • Page 88 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 89 About the sound quality mode The following two sound quality modes can be selected during Bluetooth playback. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 90: Supported Codecs

    LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection. Unlike other Bluetooth compatible coding technologies such as SBC , it operates without any down-conversion of the...
  • Page 91 The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of High- Resolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the "Sony | Headphones Connect" app. Sound Position Control...

  • Page 92: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 93 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with "Sony | Headphones Connect" app 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 94: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 95 Use a smartphone or mobile phone at least 50 cm away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 96: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.

  • Page 97: Outgoing Call

    Double-tap the touch sensor control panel lightly to answer a call. During call Double-tap the touch sensor control panel lightly to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 98 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 99 If your smartphone is an iPhone/iPod touch, open the Google Assistant app. If your smartphone is an Android smartphone, skip this step. Open the "Sony | Headphones Connect" app, and set the NC/AMBIENT button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 100 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 101 Installation of the latest Amazon Alexa app is required. Open the Amazon Alexa app. Open the "Sony | Headphones Connect" app, and set the NC/AMBIENT button as the Amazon Alexa button. For details of the "Sony | Headphones Connect" app, refer to the following URL.
  • Page 102 If the NC/AMBIENT button is set as the Amazon Alexa button, the voice assist function (Google app) is not available. The Google app cannot be activated when you say “Ok Google” even when the Android smartphone’s “Ok Google” setting is on. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 103: Using The Voice Assist Function (Siri)

    To continue to request, double-tap the touch sensor control panel lightly before Siri is deactivated. After activating Siri, when a certain time has passed without requests, Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” even when the iPhone’s “Hey Siri” setting is on. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 104 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing "Sony | Headphones Connect"...
  • Page 105 WH-1000XM3 Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 106 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 107: Cleaning The Unit

    Do not place cards with magnets in the vicinity of the headset. This product has magnets. Placing cards with magnets in the vicinity of the product may affect the magnetism of the card and render it unusable. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 108 Qualcomm Technologies International, Ltd., registered in the United States and other countries, used with permission. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 109: Customer Support Websites

    Customer support websites For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: https://www.sony.eu/support/ For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 110: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 111: The Headset Is Not Turned On

    Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery charge 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 112: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 113: Charging Time Is Too Long

    Check that you are using a commercially available USB AC adapter capable of supplying an output current of 1.5 A or more. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 114: The Headset Cannot Be Recognized By A Computer

    There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 115 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Check that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 116 Pair the headset and the Bluetooth device again. Check that the headphone cable is connected firmly. Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 117: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 118: Low Sound Quality

    (about 0.4-second intervals). Or you can use the computer to establish an A2DP connection. For the operations on your computer, refer to the operating instructions supplied with your computer. 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 119 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 120: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 121: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 122 Remove the headphone cable before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone (Android 4.1 or later) 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 123: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 124: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 125: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 126: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...
  • Page 127 While listening to music with the headset, stop playback and double-tap the touch sensor control panel lightly to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 128: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Low voice from callers Turn up the volume of the headset and the connected device. 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 129: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the USB Type-C cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-740-049-11(3) Copyright 2018 Sony Corporation...

  • Page 130: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note Even if you initialize the headset, the updated software is retained.

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