Obtaining Documentation And Submitting A Service Request - Cisco Catalyst 3560 Getting Started Manual

Hardware installation manual (168 pages)

Getting started manual (37 pages)

Software configuration manual (892 pages)

Table of Contents

The switch now behaves like an unconfigured switch. You can enter the switch IP information by using Express Setup as

described in the "Running Express Setup" section on page 6.

Accessing Troubleshooting Information on Cisco.com

First look for a solution to your problem in the troubleshooting section of the Catalyst 3560 Hardware Installation Guide or

the Catalyst 3560 Software Configuration Guide on Cisco.com. You can also access the Cisco Technical Support and

Documentation website for a list of known hardware problems and extensive troubleshooting documentation, including:

• Factory defaults and password recovery

• Recovery from corrupted or missing software

• Switch port problems

• Network interface cards

• Troubleshooting tools

• Field notices and security advisories

Follow these steps:

1. Open your browser, and go to http://www.cisco.com/.

2. Click Support > Select Your Product > Switches > LAN Switches > Catalyst 3560 Series Switches > Troubleshooting and

Alerts.

3. Click the subject that addresses the problem that you are experiencing.

For More Information

For more information about the switch, see these documents on Cisco.com:

• Release Notes for the Catalyst 3750, 3560, 2970, and 2960 Switches. Before you install, configure, or upgrade the switch,

refer to the release notes on Cisco.com for the latest information.

• Catalyst 3560 Switch Hardware Installation Guide for complete hardware descriptions and detailed installation

procedures.

• Regulatory Compliance and Safety Information for the Catalyst 3560 Switch for agency approvals, compliance

information, and translated warning statements.

• Catalyst 3560 Switch Software Configuration Guide for detailed descriptions and procedures of the switch software

features.

• Catalyst 3560 Switch Command Reference for detailed descriptions of the Cisco IOS commands specifically created or

modified for the switch.

• Catalyst 3750, 3560, 3550, 2970, and 2960 Switch System Message Guide for descriptions of the system messages

specifically created or modified for the switch.

• Device manager online help (available on the switch)

• Cisco Network Assistant online help (available on the switch)