Siemens SINUMERIK Series Function Manual page 233
Eps network services
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03/2012
Function
Service report
Log
Files
Reason for
assignment
Date/
time
Current
control soft-
ware
© Siemens AG 2012 All Rights Reserved
ePS Network Services, Function Manual (FH) - 03/2012
Description
Option for entering a service report: The existing
report can be changed as many times as re-
quired by means of editing; this will not be
logged.
Each change to the status and technician is
logged here along with a time stamp and the
change.
Display of the files connected with the service
case for additional information. Use the browse
function to locate and add files. Click the files
once to open them in the applications corre-
sponding to the type of file.
Note:
Additional files from the local file system can be
linked to the service case manually using "Add
file" and saved on the ePS network server (e.g.
repair reports, pictures of the damage).
Files can also be added and deleted as required
at a later point; this will not be logged.
Whenever the status is changed, the field indi-
cating the reason for editing is enabled, and the
text entered here is stored in the log history with
the status change.
When a service case help request is saved for
the first time, the date and time are saved auto-
matically and are always displayed with the
service case (in a format that cannot be
changed).
The user of this interface has permanent access
to the current control software. The current con-
trol software is detected automatically by ePS
Network Services and is available directly at this
point.
4 Organizational tasks
4.2 Service cases
Type
DISPLAY
INPUT
(Max. 2000
characters;
any character
permissible)
DISPLAY
SELECTION
DISPLAY
ACTION
DISPLAY
INPUT
(Max. 2000
characters;
any character
permissible)
DISPLAY
ACTION
4-233
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