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• If user calls in for this issue (see last page for user scenarior), please guide user get through page 3 to 5 to disable security boot. • Please provide Liveupdate “functional Improvement” to user and guide them run this tool. •...
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Rework SOP • Save, exit, and enter into OS...
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Rework SOP • After into OS, you will see 2 different scenarios, If device goes straight into OS -> please go to page 7 and follow the steps If Bitlocker windows shows up (which means encryption finished) -> please go to page 8 and follow the steps...
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Rework SOP • please help back up user’s data (this step could be skipped if 2.4.1 released) • Update user’s device to Sandisk FW 2.4 and “functional Improvement” tool • Repeat page 3 to 5 steps to enable Security boot •...
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Rework SOP • Please guide user Go to following link to get recovery key • device needed • http://windows.microsoft.com/zh-tw/windows-8/bitlocker- recovery-keys-faq • Click option 2...
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Rework SOP • Input recovery key and continue...
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Rework SOP • Unlock and enter OS • And follow steps next pages...
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Rework SOP • please help back up user’s data (this step could be skipped if 2.4.1 released) • Update user’s device to Sandisk FW 2.4 and “functional Improvement” tool • Repeat page 3 to 5 steps to enable Security boot •...
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Rework SOP • If you see situation like attached picture which means the unit is under decryption/encryption process. Please wait until device decryption/encryption finished. • Please wait until process done and you will be able change the config again.
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Rework SOP • Or you could use command “manage-bde.exe –status” to check the decryption status (Administer login is required )
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• If still can not enter OS after disable security boot, please follow the steps: • If encrypted, please ask Bitlocker recovery key from user. Unlock with recovery key and Update FW2.4 and run factory process. • If not encrypted, Update FW2.4 and run factory process •...
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What user will see when this bug happens • Hang at ASUS logo • Hang at repairing • Hang at recovery • Hang at desktop (status bar blinks) • No tile in Metro mode...