Page 1
Introduction Most operation descriptions are based on default settings. Unless noted otherwise, descriptions are for Home Screen. Some operation descriptions may be omitted. Before You Begin Data Communication Screenshots & Key Labels Other Notations Before You Begin Read "Safety Precautions"...
Other Notations Xperia is referred to as "handset" in this guide. In this guide, microSD /microSDHC /microSDXC Card is referred to as "SD Card." In this guide and on handset, "abroad" means "outside Japan" with regard to handset/service ...
Parts & Functions Handset (Front) Handset (Back/Side) Handset Keys CE mark and FCC ID Available radio frequencies Notification Lamp Handset (Front) Part Description Notification Lamp Flashes for notifications while Display is off. Lights while charging. Proximity/Light Detects surrounding Sensor...
Page 4
Display. Handset (Back/Side) Part Description Fingerprint Unlock screen with Sensor fingerprint authentication. SIM Card/SD Card Insert SIM Card/SD Slot Card. Second Mic Reduces noise for calling. Nameplate CE mark, FCC ID, IMEI information printed sticker is attached. Do not remove nameplate. Internal Antenna Internal Antenna for Area...
® Wi-Fi Antenna Internal Antenna for Area Wi-Fi. Camera Capture still images and videos. Speaker Listen to music as well as video, TV, etc. audio. USB Type-C Connect USB Type-C Port cable (commercially available), etc. Speak here. Handset Keys Part Description Volume/Zoom Adjust Volume.
Page 7
Flashing Red Battery level is not sufficient if Notification Lamp flashes several times in red when Power Key is Pressed with handset powered off. Notification Lamp first flashes several times in red if charging is started with handset powered off. xperia_01_Getting Started.docx...
SIM Card SIM Card is an IC card containing phone number and other customer information. Inserting SIM Card Removing SIM Card SIM-Unlocking Handset Inserting SIM Card Always unmount SD Card beforehand. Pull Tray out from handset Pull SIM Card/SD Card Slot Cover out straight using groove. ...
Check SIM Card orientation by notch. Make sure SIM Card is in Tray securely. Holding handset held level, press Tray in straight SIM Card is inserted. Check Tray orientation. Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD ...
Page 10
Pull Tray out from handset Pull SIM Card/SD Card Slot Cover out straight using groove. Remove SIM Card from Tray Holding handset held level, press Tray in straight xperia_01_Getting Started.docx...
SIM Card is removed. Check Tray orientation. Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD Card Slot Cover. SIM-Unlocking Handset Handset can be SIM-unlocked. SIM-unlocking handset allows other-carrier SIM cards to be used with it.
SD Card Handset supports SD Cards up to 512 GB. Some SD Cards may not operate properly. When using a new SD Card for the first time, always format it on handset. Inserting SD Card Formatting SD Card Removing SD Card ...
Page 13
Pull SIM Card/SD Card Slot Cover out straight using groove. Set SD Card into Tray with the metal terminals facing up Make sure SD Card is in Tray securely. Holding handset held level, press Tray in straight xperia_01_Getting Started.docx...
SD Card is inserted. Check Tray orientation. Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD Card Slot Cover. Formatting SD Card In Home Screen, (Apps) xperia_01_Getting Started.docx...
Done All data on SD Card is erased. Cautions when Formatting SD Card Observe the following when formatting SD Card. Formatting erases all data on SD Card. Carefully check any SD Card that was used on another device before formatting. Charge Internal Battery while formatting, or format with adequate battery charge.
Page 21
Holding handset held level, press Tray in straight SD Card is removed. Check Tray orientation. Press firmly where circled ○, and make sure there is no gap between handset and SIM Card/SD Card Slot Cover. xperia_01_Getting Started.docx...
Charging Internal Battery Charging with AC Charger Charging with Wireless Charger Charging with AC Charger AC Charger is an optional accessory. Be sure to use an AC Charger specified by SoftBank. For information on AC Charger and other peripheral devices, see SoftBank Website. Operation using AC Charger (USB Type-C rapid charging AC Charger with USB PD capability [ZSDBAS] (SB-AC20-TCPD) (scheduled release starting early November 2018)) is explained here.
Page 23
Charging start sound sounds and Notification Lamp on handset lights up when charging starts. When charging is complete, unplug AC Charger and remove USB Type-C connector of AC Charger straight from handset Charging ends. Charging with Wireless Charger Handset can be charged using a wireless charger. For details on charging, see the instructions included with the wireless charger.
Page 24
When charging, be sure to align the wireless charging position on the handset with the wireless charger position properly. Remove any covers (commercially available) attached to handset before charging. Do not subject handset to vibration while charging. Vibration causing handset to move ...
Power On/Off Powering On Powering Off Powering On Long Press Power Key until handset vibrates once Lock Screen appears. For details on unlocking screen, see "Unlocking Screen." Startup wizard appears for the first time handset is powered on. Follow onscreen instructions. ...
Page 26
Long Press Power Key Power off Handset powers off. xperia_01_Getting Started.docx...
Setting a Google Account Use a Google account and get more convenience with Google services. A Google account is required to use some services or fully use some applications. Creating a Google Account Logging In with a Google Account ...
Page 30
Google Window for logging in to a Google account opens. Create account xperia_01_Getting Started.docx...
Page 31
For myself xperia_01_Getting Started.docx...
Page 32
To create a child's account, Tap For my child then follow onscreen instructions. Enter First name Last name Next If confirmation appears, follow onscreen instructions. Enter date of birth Select gender Next xperia_01_Getting Started.docx...
Page 33
Enter user name (mail address) Next xperia_01_Getting Started.docx...
Page 34
Enter password Enter password again (for confirmation) Next Yes, I'm in xperia_01_Getting Started.docx...
Page 41
Window for logging in to a Google account opens. In window for logging in to Google account, enter mail address Next Enter password Next xperia_01_Getting Started.docx...
Page 42
Follow onscreen instructions You are logged in to your Google account. xperia_01_Getting Started.docx...
Locking Screen Display goes out after a set period of inactivity to save battery power (screen is locked). This also prevents accidental Touchscreen operation. Press Power Key while Display is on to lock screen manually. Unlocking Screen Unlocking Screen While Display is off (screen is locked), Press Power Key Lock Screen appears.
Page 44
Screen is unlocked. The method for unlocking the screen can be changed. For fingerprint authentication, Touch Fingerprint Sensor with authentication finger to unlock screen. xperia_01_Getting Started.docx...
Basic Operation Selecting Options and Navigating Screens Menu Operations Selecting Options and Navigating Screens Tap items, icons, onscreen keys, etc. to open assigned items. to go back to previous screen. Menu Operations for available settings and items. xperia_02_Basic Operations.docx...
Page 46
Screens may also have settings and items that are available by Touching & Holding Display. xperia_02_Basic Operations.docx...
Silent Mode Set ringtone, operation sounds, etc. not to sound to avoid disturbing others around you. Using Silent Mode (Vibrate) Using Silent Mode (No Vibrate) Using Silent Mode (Vibrate) Press Volume Up or Down Key xperia_02_Basic Operations.docx...
Page 49
Icon changes to , and handset enters Silent mode (vibrate). Tap Silent mode icon to toggle between , and Using Silent Mode (No Vibrate) Press Volume Up or Down Key xperia_02_Basic Operations.docx...
Page 50
Icon changes to , and handset enters Silent mode (vibrate). While volume adjustment bar is shown, xperia_02_Basic Operations.docx...
Page 51
Icon changes to , and handset enters Silent mode (no vibrate). Tap Silent mode icon to toggle between , and xperia_02_Basic Operations.docx...
Updating Software Steps to update software depend on what is being updated in the software. Updating Software Automatically Updating Software Manually Software Update Cautions Signal Reception Operate handset where signal reception is good and without changing location. Also operate with adequate battery charge.
Using Touchscreen Handset uses a touchscreen-type Display. Operate with your fingers on Display. Touch & Hold Drag Swipe/Flick Pinch/Spread Contact Display lightly and briefly. Touch & Hold Touch screen lightly and hold it for a while. When the screen changes, release finger. xperia_03_Touchscreen/Text Entry.docx...
Page 54
Drag Touch icon or other item lightly, move it where desired, and release finger. Swipe/Flick Contact Display lightly, then brush screen up/down or left/right. Pinch/Spread Contact Display lightly, then close/widen fingers. xperia_03_Touchscreen/Text Entry.docx...
SwiftKey Flow to SwiftKey Gesture for swipe-action text entry. Touch & Hold each character for extended characters. to hide keyboard. Input method is set to International keyboard (SwiftKey Keyboard) by default. To input Japanese, to change keyboard to Xperia Japanese keyboard. xperia_03_Touchscreen/Text Entry.docx...
QWERTY Keyboard Layout ① Tap for functions menu (SwiftKey setting, quoting, etc.). Change the shown menu. ② Enter a character. Touch & Hold character to show variant options. ③ Switch between lower-case , upper-case , and caps ④ Toggle entry modes. ⑤...
Switching Character Types (Entry Modes) In QWERTY keyboard, Tap Entry mode is changed to number and symbol mode. To enter more symbols, Tap to back to alphabet mode. xperia_03_Touchscreen/Text Entry.docx...
Screen Basics Home Screen & Applications List Layout Toggling Home Screen Sheets Navigation Bar Portrait Orientation & Landscape Orientation Home Screen & Applications List Most handset operations start in Home Screen (appears at power on) or in applications list. xperia_04_Handset Interface.docx...
Layout Item Description Drag down for Notifications Window. Drag Notifications Window down to Status Bar open Quick Settings. Home Screen Current position among several Home Screen sheets. Position Tap an icon to activate application or function. Customize with up to four Dock application shortcuts.
Navigation Bar Tap icons on Navigation Bar (Display bottom) for the following functions/operations. xperia_04_Handset Interface.docx...
Page 62
Item Description (Back) Return to previous screen. Appears as onscreen keyboard; Tap to close keyboard. (Home) Return to Home Screen. (History) Open listing of recently used applications and activate or delete applications. (Keyboard) Change keyboard. (To landscape orientation) / (to portrait Appears when handset and screen orientations orientation) are different.
Status Bar Status Bar appears at the top of Display. Notification Indicators for new mail, etc. and Status Indicators for handset appear here. Status Bar Layout Main Notification Indicators Main Status Indicators Status Bar Layout ① Notification Indicators ②...
Call Arriving/Calling/Dialing Call on Hold New Recorded Message New Voicemail New Gmail New Email New Text Message (SMS) / S! Mail / +Message Urgent News, Etc. Wi-Fi Open Network Available USB Device Connected/Moisture Detected in USB Type-C Port ® Sharing File via Bluetooth Data Uploading Data Downloading Application Update Available...
Page 65
Signal Strength 4G LTE/4G Data in Use 3G Data in Use No Signal Airplane Mode Wi-Fi Connected Wi-Fi Connected without Internet Accessibility, or Unstable Wi-Fi Signal ® Bluetooth Connected Silent Mode (vibrate) Silent Mode (no vibrate) Do not disturb Obtaining Current Location Handset supports FDD-LTE (SoftBank 4G LTE) and AXGP (SoftBank 4G);...
Using Notifications Window/Quick Settings Check Notification Indicators and the details in Notifications Window. Tap icons on Quick Settings to set each function on/off. Opening Notifications Window Opening Quick Settings Opening Notifications Window Drag Status Bar down Notifications Window opens. Closing Notifications Window Drag Notifications Window up xperia_04_Handset Interface.docx...
Page 67
Alternatively, Tap to close Notifications Window. Opening Quick Settings Drag Status Bar down Notifications Window opens. Drag Notifications Window down xperia_04_Handset Interface.docx...
Page 68
Quick Settings opens. Alternatively, Drag Status Bar down using two fingers. Closing Quick Settings Drag Quick Settings up Alternatively, Tap to close Quick Settings. xperia_04_Handset Interface.docx...
Placing/Answering Calls Placing Calls Answering Calls Phone Function Emergency Location Report Making emergency calls (110, 119 or 118) automatically reports handset location to corresponding agency (police, etc.). This system is referred to as Emergency Location Report, and notifies location based on positioning from base stations.
Call ends. Calling the Emergency Number When the Phone's Screen is Locked Flick Lock Screen EMERGENCY Enter number for emergency service Available only when screen lock is set to "Pattern," "PIN," or "Password." Hints Call does not connect Was the number dialed using the area code? Dial the number starting with "0." Are conditions for calling poor? Call again after moving where signal is good.
Page 75
Call begins. To end the call, xperia_05_Phone.docx...
Page 76
Call ends. Arriving Call Operations Cancelling Ringtone Press Volume Up/Down Key when call is arriving Alternatively, Press Power Key. Rejecting Arriving Calls Swipe (Flick) down when call is arriving xperia_05_Phone.docx...
Optional Services Use the following optional services. Optional Services Using Call Forwarding Using Voicemail Changing Call Waiting Settings Using Group Calling Using Caller ID Notification Using Call Barring Optional Services Use the following optional services. Service Description Call Forwarding...
Page 78
In Home Screen, (Phone) Settings Calls xperia_05_Phone.docx...
Unanswered calls is selected, set ring time. to select phone number to forward to from Contacts. Call Forwarding is activated. Using Voicemail In Home Screen, (Phone) xperia_05_Phone.docx...
Unanswered calls is selected, set ring time. Voicemail is activated. appears in Status Bar for new message. Drag Status Bar down and Tap Answering Machine notification, then follow the voice prompts. Changing Call Waiting Settings This service requires subscription. In Home Screen, (Phone) xperia_05_Phone.docx...
Call Waiting setting is changed. Call waiting to toggle on ( )/off ( If Call Waiting is set and a second call arrives during a call, Call Waiting tone is heard. Drag up to begin call. Using Group Calling This service requires subscription.
Page 90
Call is added. When the other party answers, Merge xperia_05_Phone.docx...
Using Contacts Save phone numbers, mail addresses, etc. to Contacts. Use labels to manage contacts in groups. Specify and block numbers to reject arriving calls and SMS. Adding New Contacts Contacts Cautions Information saved in Contacts may be lost or changed if Internal Battery is left uncharged for a long period.
Page 103
Contacts appear. If confirmation appears, follow onscreen instructions. Enter items SAVE xperia_05_Phone.docx...
Page 104
Contact is added. Saving Contacts from Dialing Screen Save a number entered in dialing screen directly to Contacts. In Home Screen, (Phone) Tap dialpad to enter number to save Create new contact Enter each item SAVE xperia_05_Phone.docx...
Page 107
New message Tap destination Message window opens. To send to a phone number/email address not saved in contacts, Enter phone xperia_06_Messaging.docx...
Page 108
number/email address and create message. Tap message entry field Enter message xperia_06_Messaging.docx...
Page 109
Message is sent. xperia_06_Messaging.docx...
Using Gmail Use Google's webmail service. Use this service to exchange email. Creating/Sending Gmail Creating/Sending Gmail In Home Screen, (Apps) (Google) xperia_06_Messaging.docx...
Page 112
Mail list opens. xperia_06_Messaging.docx...
Page 113
Mail composition window opens. Enter recipient/subject/mail text xperia_06_Messaging.docx...
Page 114
Message is sent. Operations when Composing Gmail Adding Cc/Bcc In mail composition window, for recipient Enter recipient Attaching Files In mail composition window, Attach file Select saving location Select file to attach Saving Mail Being Composed as a Draft (Send Later) In mail composition window, Save draft Deleting Mail Being Composed...
Using Chrome Use the browser simply by entering words to search and URLs. Using Chrome Adding Bookmarks TLS (Transport Layer Security) is a protocol for encrypting sent/received data. While in a screen connected by TLS, data is encrypted to safely send/receive private information, credit card numbers, corporate secrets, etc., and provide protection against online threats (eavesdropping, falsification, impersonation, etc.).
Page 119
Chrome opens. If confirmation appears, follow onscreen instructions. Tap entry box at top xperia_07_Internet.docx...
Page 120
Enter words to search or URL xperia_07_Internet.docx...
Search results appear or a Website opens. Chrome Operations Signing in to My SoftBank Access My SoftBank to check service charges or reward points, change contract details (subscribed price plan, optional services, etc.), check handset email address, use antispam settings, etc. In Chrome, Bookmarks SoftBank...
Page 122
Chrome opens. Show Website to add xperia_07_Internet.docx...
Page 124
Current Website is added to Bookmarks. Bookmark Operations Editing Bookmarks In Chrome, Bookmarks Touch & Hold target bookmark Edit items Alternatively, Tap of bookmark Edit. Deleting Bookmarks In Chrome, Bookmarks Touch & Hold target bookmark Alternatively, Tap of bookmark Delete.
Capturing Still Images/Videos Capturing Still Images Capturing Videos Capturing Still Images/Videos File Format for Still Images File format for still images is JPEG. File Format for Videos File format for videos is MPEG-4. Quick-Activating Camera Using Smart Launch Turning handset sideways and lifting it when Display is off or when Lock Screen appears causes a circle to appear.
Flash/Photo Light Warning Do not shine Flash/Photo Light close to eyes. Do not look at Flash/Photo Light directly while in use. Do not shine Mobile Light at other people's eyes. May affect eyesight, etc. Capturing Still Images In Home Screen, (Camera) Viewfinder appears.
Swipe (Flick) up or down in a landscape viewfinder, or left or right in a portrait viewfinder. Aim Camera at subject Check Viewfinder, then Shutter clicks and still image is saved. Capturing Videos In Home Screen, (Camera) xperia_08_Camera.docx...
Page 128
Viewfinder appears. If confirmation appears, follow onscreen instructions. If there is no operation on Viewfinder, Camera operation ends. Swipe (Flick) Viewfinder to switch to "VIDEO" Viewfinder Swipe (Flick) up or down in a landscape viewfinder, or left or right in a portrait viewfinder. ...
Page 129
Aim Camera at subject Check Viewfinder, then Video capturing starts. To pause, Tap or to resume, Tap To stop recording, Video capturing stops and video is saved. xperia_08_Camera.docx...
Page 132
Still image/video list opens. If confirmation appears, follow onscreen instructions. Tap still image/video Still image/video window opens. Tap still image/video window to show captured date & time or option menu icons. For video, Tap and follow onscreen instructions. ...
Adding/Deleting Applications Download a variety of applications (free/paid) from Google Play. Change the setting of downloaded applications to enable manual or automatic updates. Log in to your Google account beforehand. Installing Free Applications Purchasing Paid Applications Updating Applications ...
Page 135
Google Play appears. If confirmation appears, follow onscreen instructions. Tap free application INSTALL xperia_09_Application Basics.docx...
Application is downloaded and installed. If confirmation appears, follow onscreen instructions Purchasing Paid Applications In Home Screen, (Apps) xperia_09_Application Basics.docx...
Page 138
Google Play appears. If confirmation appears, follow onscreen instructions. Tap paid application Tap amount xperia_09_Application Basics.docx...
Page 141
Application is downloaded and installed. Purchased Applications Payment Pay only once. Redownloads of uninstalled applications are free of charge. On Other Android Devices Install an application on any Android device under the same Google account for free. Requesting Refunds Refund is possible within a limited time. By requesting a refund, the application is deleted and the charge is cancelled.
Updating Applications In Home Screen, (Apps) (Play Store) Google Play appears. If confirmation appears, follow onscreen instructions. My apps & games Tap application to update UPDATE The application is downloaded and installed. If confirmation appears, follow onscreen instructions. Setting Application Updates xperia_09_Application Basics.docx...
Page 143
Setting Automatic Updates for Applications In Google Play, Settings Auto-update apps Set update method Setting Automatic Updates for Individual Applications In Google Play, My apps & games Tap application Enable auto update Automatic updates are unavailable for some applications. xperia_09_Application Basics.docx...
Connecting by Wi-Fi Handset supports Wi-Fi (wireless LAN). Access the Internet via a household Wi-Fi connection environment. Selecting a Network Connection Automatic Updates for Optimizing Wi-Fi Connection While using Wi-Fi, updates for optimizing connection may be received or applied automatically. Selecting a Network Connection In Home Screen, (Apps)
Page 150
(Settings) Network & Internet xperia_11_Wi-Fi/Bluetooth(R).docx...
Page 152
Wi-Fi settings open. Use Wi-Fi Wi-Fi is enabled. Wi-Fi networks are scanned. Available networks appear after scanning. Use Wi-Fi to toggle on ( )/off ( Tap Wi-Fi network xperia_11_Wi-Fi/Bluetooth(R).docx...
Page 153
Enter password CONNECT xperia_11_Wi-Fi/Bluetooth(R).docx...
Page 154
Handset is connected. The password, for a household wireless LAN router, is sometimes found on a sticker on the router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For password for a public wireless LAN, check with user's service provider. Entering a password is not required if an access point is not security protected.
® Using Bluetooth Function ® Connect to a Bluetooth -capable wireless phone, etc. for calls or to a hands-free device such as a headset. ® Enabling Bluetooth Function Hints ® Cannot use Bluetooth ® ® Is handset in Airplane mode? Bluetooth turns off in Airplane mode.
Lock screen & security Set screen lock, SIM Card lock, etc. Accounts Create accounts as well as add, sync, etc. Xperia Assist Check handset introduction and tips, with operations and settings. Accessibility Set captions, magnification gestures, and other useful accessibility functions.
Page 160
In Home Screen, (Apps) (Settings) Handset settings open. Set items xperia_12_Handset Settings.docx...
Page 161
Setting is complete. xperia_12_Handset Settings.docx...
Network & Internet Settings Make network and Internet settings for Wi-Fi, mobile networks, data usage, etc. Network & Internet Settings Network & Internet Settings Settings can be made for the following items. Item Description Enable Wi-Fi connection. Wi-Fi For details, see "Connecting by Wi-Fi."...
Application & Notifications Settings Make application and notification settings. Application & Notifications Settings Application & Notifications Settings Settings can be made for the following items. Item Description Check and make settings for installed applications. See all XX apps Make notification settings. Configure notifications Set applications that launch as standard applications.
Sound Settings Set ringtone, touch sounds, etc. Sound Sound Settings can be made for the following items. Item Description Set for sound. Audio settings Set sound quality etc. when connecting accessories. Accessory settings Adjust media volume. Media volume Add vibration when playing back movies, videos, and music for an Dynamic Vibration enhanced experience.
Page 165
Enable vibration for (home), keyboard operation, etc. xperia_12_Handset Settings.docx...
Lock Screen & Security Settings Set screen lock, SIM Card lock, etc. Lock Screen & Security Settings Code Types Enabling SIM PIN Changing SIM PIN Lock Screen & Security Settings Settings can be made for the following items. Item Description Enable regular scanning of handset to check for security threats.
Set to keep only screen of specified application in view. When set to ON, pinned screen cannot be moved. Screen view may differ depending on usage. Code Types The following codes are required for handset use. Code Description Operation Password Code necessary to use handset functions.
SIM card lock Lock SIM card Enter PIN PIN is enabled. PIN Cautions Entering incorrect PIN three consecutive times activates PIN Lock. To cancel, Personal Unblocking Key (PUK) is required; contact Customer Service. Entering incorrect PUK ten consecutive times locks SIM Card, disabling handset. For recovery, SIM Card must be reissued at a SoftBank Shop (fees apply).
Account Settings Account Settings Account Settings Create accounts as well as add, sync, etc. Settings can be made for the following items. Item Description Add account Create and add accounts. Automatically sync data Enable automatic updating of data for applications. Setting Applications to Sync for Each Account In Home Screen, (Apps)
Making Calls while Abroad Carry "世界対応ケータイ海外ご利用ガイド" (Japanese guide) overseas. International Calls to Japan and Other Countries from Abroad Calls to Landline Phones/Cell Phones in Country of Stay International Calls to Japan and Other Countries from Abroad In Home Screen, (Phone) Phone opens.
Page 174
Dialing screen opens. Touch & Hold xperia_13_Global Services.docx...
Page 175
"+" is entered. Enter country code then other party number (omit first 0) xperia_13_Global Services.docx...
Page 176
Do not omit first 0 from phone numbers when dialing Italy (39). xperia_13_Global Services.docx...
Page 177
Handset dials number. Call begins when other party answers. Calls to Landline Phones/Cell Phones in Country of Stay Place calls the same way you would within Japan. Do not enter country code or omit first 0 from phone numbers. In Home Screen, (Phone) xperia_13_Global Services.docx...
Specifications Handset USB Type-C to 3.5 mm Adapter (with TV Antenna) (SODAJ1) Handset Item Description Approx. 73 × 167 × 8.5 mm Dimensions (W x H x D) Approx. 193 g Weight 3G: Approx. 1890 minutes Continuous Talk Time GSM: Approx.
Customer Service For SoftBank handset or service information, call General Information. For repairs, call Customer Assistance. General Information Assistance with Repairs/Lost Handsets Smartphone Technical Support Center SoftBank Global Call Center General Information For all SoftBank inquiries, from fees to service information. From a SoftBank handset, 157 (call charges free) From a landline/IP phone, 0800-919-0157 (call charges free) Service hours: 9:00 am –...
SoftBank Global Call Center For inquiries or if handset is lost/stolen while outside Japan, call this number. +81-92-687-0025 (call charges incurred; call charges free from SoftBank handsets) Service hours: 24 hours xperia_14_Warranty/Specifications/Customer Service.docx...
Safety Precautions Read safety precautions before using handset. Observe precautions to avoid injury to self or others, or damage to property. Safety Precautions Handset, USB Type-C to 3.5 mm Adapter, Desktop Holder (Optional Accessory), AC Charger (Commercially Available), Wireless Charger (Commercially Available) Handset ...
Page 186
their meanings before reading on. Mark Descriptions Prohibited actions Disassembly prohibited Exposure to liquids prohibited Use with wet hands prohibited Compulsory actions Unplug AC Charger from outlet Handset, USB Type-C to 3.5 mm Adapter, Desktop Holder (Optional Accessory), AC Charger (Commercially Available), Wireless Charger (Commercially Available) Do not use, store, leave in a high temperature or heat accumulating place (e.g.
Page 187
Do not allow sand, soil, or mud to contact, or do not place directly on sand, soil, or mud. Do not touch with soiled hands. May cause fire, burns, injury, electric shock, etc. For water resistance/dustproofing, see "Water Resistance/Dustproofing." Do not charge when handset or related accessory is wet with liquids such as water (drinking water, sweat, sea water, urine of pets, etc.) Do not charge where handset can come in contact with water.
Page 188
Do not allow liquids such as water (drinking water, seat, seawater, urine of pets) to come into Charging Terminals or External Device Port. May cause fire, burns, injury, electric shock, etc. For water resistance, see "Water Resistance/Dustproofing." Use optional accessories specified by SoftBank. Using unspecified accessories may cause fire, burns, injury, electric shock, etc.
Page 189
available). Cover material/thickness or any dirt lodged between handset and the cover may prevent handset from charging properly, and may result in fire, burns, injury, etc. Power off handset near electronic devices or equipment operating on high precision control or weak signals.
Page 190
Do not place handset on unstable/uneven surfaces. Be extra careful while the vibrator is set. Handset may drop and cause injury. Do not use or store handset and related accessories in humid, dusty, or high-temperature places. May cause fire, burns, electric shock, etc. For water resistance, see "Water Resistance/Dustproofing."...
Page 191
Handset Do not throw handset into a fire or apply heat. May cause fire, burns, injury, etc. Do not penetrate with a sharp object (nail), hit with a hard objects (hammer), stomp, or otherwise subject handset to strong force. May cause fire, burns, injury, etc. If the internal substance of handset gets into your eyes, mouth, etc., immediately rinse with clean water and consult a doctor.
Page 192
flammable object into SIM Card/SD Card Slot. Do not insert SIM Card or SD Card in the wrong position or orientation. May cause fire, burns, injury, electric shock, etc. Do not expose the camera lens to direct sunlight, etc. for a long time. May cause fire, burns, injury, etc.
Page 193
for information about the effects of radio waves. Handset radio waves may affect electronic medical equipment. If Display, rear panel, or Camera lens is broken, do not touch the broken glass or exposed inside of handset. Touching the broken or exposed part may cause burns, injury, electric shock, etc. If Internal Battery leaks or has an unusual smell, immediately stop using, and keep away from fire.
Page 194
If the internal fluid is leaked from Internal Battery, do not allow it to contact the skin of your face or hands, or clothes. May cause injury to eyes, skin, etc. If the internal substance gets into your eyes, mouth, etc., or contacts your skin or clothes, immediately rinse with clean water.
Page 195
If thunder is audible, do not touch AC Charger (commercially available). May cause electric shock, etc. Do not short circuit Charging Terminals when it is connected to a power outlet. Also, do not allow body parts such as your hands or fingers to contact Charging Terminals. May cause fire, burns, electric shock, etc.
Page 196
Desktop Holder (optional accessory) with wet hands. May cause fire, burns, electric shock, etc. Use with specified power supply and voltage. Also, use AC Charger for global use (commercially available) when charging overseas. Using the incorrect power supply and voltage may cause fire, burns, electric shock, etc. AC Charger:100V AC (Household AC power outlet only) AC Charger for global use:100V to 240V AC (Household AC power outlet only) Wipe off dust on the power plug.
Page 197
Stop using handset immediately if Charging Terminals are deformed or bent. Or, do not use AC Charger even with the deformation fixed. Charging Terminals may short-circuit causing fire, burns, injury, electric shock, etc. Disconnect the power plug of AC Charger (commercially available) when it is not used. Keeping the power plug connected may cause fire, burns, electric shock, etc.
Handset radio waves may interfere with implanted pacemakers or defibrillators causing such devices to malfunction. Observe each medical facility's instruction when using handset. Handset radio waves may affect electronic medical equipment. Material List Xperia Main Unit Part Material/Surface Treatment Exterior case (top, bottom, side, Power Key,...
Important Product Information Handset, SIM Card, USB Type-C to 3.5 mm Adapter, Desktop Holder (Optional Accessory), AC Charger (Commercially Available) Charging Display (Touchscreen) Volume Earpiece/Speaker Fingerprint Authentication Technical Conformity Forcibly Powering Off Handset, SIM Card, USB Type-C to 3.5 mm Adapter, Desktop Holder (Optional Accessory), AC Charger (Commercially Available)
Page 201
Internal Battery type is as follows. Symbol on Label Battery Type Lithium-ion Li-ion00 Storing handset with full-charged or insufficient battery level deteriorates battery performance. It is recommended to store handset with 40% battery level. Turning off by pressing Power Key does not shut off handset from power source completely. ...
Display (Touchscreen) Handset uses a touchscreen Display. Operate with your fingers on Display. Touch with your fingers lightly. Do not press forcibly with fingers or push with a sharp-pointed object (nail, ball-point pen, pins, etc.) Touchscreen may not work or malfunction in the following cases: ...
Fingerprint Authentication Fingerprint authentication uses the characteristics of your fingerprint. If your fingerprint image has few characteristics, fingerprint authentication may not be available. Authentication performance (authenticating fingerprint when using Fingerprint Sensor) depends on usage condition. If your finger is under any of the following conditions, registration of fingerprint may be difficult or authentication performance may degrade.
Radio Law. No license is required for using handset as the wireless radio station. However, disassembling/modifying handset may be subject to penalty by law. Disassembling/modifying handset Never use modified handset. Using modified handset is a violation of the Radio Law. ...
® Bluetooth /Wi-Fi (WLAN) Frequencies ® Notes on Using Bluetooth Devices Reception Interference Caused by Wi-Fi (WLAN) Devices Wi-Fi (WLAN) Notes on Using 2.4 GHz Devices Notes on Using 5 GHz Devices ® Reception Interference Caused by Bluetooth Devices ...
Page 206
low power radio stations (radio stations requiring no license) and amateur radio stations (hereinafter referred to as "another station.") ® Before using handset Bluetooth function, confirm that premises radio stations, specified low power radios and amateur radios are not in use nearby. In the event of handset causing harmful radio wave interference with "another station,"...
Notes on Using 2.4 GHz Devices WLAN devices operate on the same frequency band used by home electric appliances such as microwave ovens, industrial, scientific and medical equipment, premises radio stations for identifying mobile units used in the manufacturing lines of plants (radio stations requiring a license), specified low power radio stations (radio stations requiring no license) and amateur radio stations.
Water Resistance/Dustproofing Handset complies with IPX5 , IPX8 water resistance standards and IP6X dustproof standard with SIM Card/SD Card Slot Cover firmly closed. 1 Protection against water jet (at 12.5 L/minute from every direction from a distance of approximately 3 m for over 3 minutes through 6.3 mm nozzle) 2 Protection against seepage when slowly submerged in still tap water at room temperature to depth of 1.5 m for 30 minutes 3 Protection against dust ingress when being placed in an apparatus with grit and dust...
Page 209
Do not get any liquid other than room temperature tap water on handset, or soak it in such liquid. Firmly close SIM Card/SD Card Slot Cover. Even a fine particle (one hair, one grain of sand, tiny fiber, etc.) put between the port contact surfaces may allow water or dust to ingress. Do not push Earpiece/Speaker, Mic, Speaker, Second Mic, or USB Type-C Port with a ...
Page 210
Do not connect earphones, etc. to handset that is wet with water. May cause malfunction. Do not use handset when External Device Port is wet or dusty. May lose water resistance, cause electric shock or short circuit, resulting in malfunction, fire, or burns. Do not leave handset in a humid place for a long time.
Page 211
Wipe off water drained from handset with clean cloth etc. Turn Earpiece/Speaker, Mic, Speaker, Second Mic, USB Type-C Port, Power Key/Screen Lock Key, Fingerprint Sensor, Volume/Zoom Up/Down Key, Camera Key and SIM Card/SD Card Slot Cover face down onto cloth etc. to drain water. Turn upside down and wipe off.
Page 212
Charging Check the following while and after charging. While charging, check that handset is not wet. Never charge while handset is wet. Packaged accessories are not water resistant/dustproof. Never connect USB Type-C connector when handset or AC Charger is wet. Handset provides ...
It can be terminated by transferring your rights to the Device to a third party in writing. Failure to comply with any of these terms and conditions will terminate the license immediately. Sony Mobile and its third party suppliers and licensers retain all rights, titles and interest in and to the Software.
Export Controls and Regulations Export Controls and Regulations Export Controls and Regulations The products and accessories may be subject to the application of the Foreign Exchange and Foreign Trade Act and other related laws and regulations in Japan. In addition, the Export Administration Regulations (EAR) of the United States may be applicable. In cases of exporting or reexporting the products and accessories, customers are requested to follow the necessary procedures at their own responsibility and cost.
Intellectual Property Rights Copyrights and Portrait Rights Trademarks Copyrights and Portrait Rights Copyrighted contents you recorded or obtained from Websites pages using this product by downloading or other means, such as documents, images, music data, software, are prohibited from reproduction, transformation and transmission over public lines without consent of the copyright holders, unless intended for personal use or any other purpose permitted by law.
Page 216
® Bluetooth is a registered trademark of Bluetooth SIG, Inc., and Sony Mobile Communications Inc. is licensed to use them. ® Wi-Fi, WPA2 , Wi-Fi Direct and Wi-Fi CERTIFIED Miracast are trademarks or registered trademarks of Wi-Fi Alliance.
Page 217
license(s) from Microsoft. This product is licensed under the MPEG-4 visual and AVC patent portfolio license for the personal and non-commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard ("MPEG-4 video") or the AVC standard ("AVC video") and/or (ii) decoding MPEG-4 or AVC video that was encoded by a consumer engaged in a personal and non-commercial activity and/or was obtained from a video provider licensed by MPEG LA to provide MPEG-4 and/or AVC video.
Page 218
VCCI VCCI VCCI Handset complies with technical standards based on VCCI RULES FOR VOLUNTARY CONTROL MEASURES and the mark of conformity is depicted electronically on the screen. xperia_15_Safety Precautions.docx...