Page 1 ® Tecra A11 Series User’s Guide If you need assistance: ❖ Toshiba’s Support Web site pcsupport.toshiba.com ❖ Toshiba Customer Support Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see page 179 in this guide.
Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's ports.
Page 4: Industry Canada Requirement
Contact either: ❖ Toshiba’s Support Web site at pcsupport.toshiba.com. ❖ Or call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Industry Canada Requirement This Class B digital apparatus complies with Canadian ICES-003.
Page 5: Telephone Company Procedures
Toshiba Corporation, Toshiba America Information Systems, Inc. or an authorized representative of Toshiba, or the Toshiba Customer Support Center within the United States at (800) 457-7777 or Outside the United States at (949) 859-4273. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 6 In order to program this information into your fax transmission, refer to the fax software instructions installed on this computer. Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
Page 7: Wireless Interoperability
USOC RJ11C. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖...
Page 8: Wireless Lan And Your Health
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Page 9 Canada – Industry Canada (IC) This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
Page 10 This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
Page 11 VCCI Class B Information Modem Warning Notice This information is only applicable if your computer has a modem. Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for pan- European single terminal connection to the Public Switched Telephone Network (PSTN).
Page 12 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.
Page 13: Device Authorization
FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...
Page 14: Radio Approvals For Wireless Devices
Radio Approvals for Wireless Devices NOTE The following information is dependent on what type of wireless device is in your computer. Not all devices are available on all models. Approved Countries/Regions for the Intel Link 5100/5300 Series This equipment is approved to the radio standard by the countries/regions in the following table.
Page 15 Malawi Martinique Monaco Morocco New Zealand Oman Paraguay Poland Qatar Russia San Marino Singapore South Africa Sri Lanka Tahiti Turk Islands United Kingdom Vatican Virgin Islands Approved Countries/Regions for the Atheros Link AR5B95 Series This equipment is approved to the radio standard by the countries/regions in the following table.
Page 16 Finland Ghana Herzegovina Hungary Indonesia Italy Jordan Kuwait Lebanon Lithuania Malaysia Monaco Nambia New Zealand Norway Panama Peru Portugal Romania Senegal Slovak Republic South Korea Sweden Thailand Ukraine Yemen Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over less than Belgique:...
Page 17 Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au- dessus d’un espace public, aucun enregistrement n’est nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l’IBPT est requise. Pour les enregistrements et licences, veuillez contacter l’IBPT.
Page 18 European Community Countries Iceland, Spain O: allowed x: forbidden ❖ To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply. The user should use the wireless LAN utility to check the current channel of operation.
Page 19 China Croatia Denmark Egypt Finland Ghana Honduras Iceland Ireland Japan Kenya Latvia Liechtenstein Macedonia Mexico Mozambique Nicaragua Pakistan Paraguay Poland Qatar Serbia Slovenia Spain Switzerland Trinidad United Kingdom Venezuela Approved Countries/Regions for the Realtek This equipment is approved to the radio standard by the countries/regions in the following table.
Page 20 Cambodia China Croatia Denmark Egypt Finland Germany Hong Kong India Israel Japan Kenya Latvia Lithuania Malaysia Monaco Netherlands Antilles Netherlands Norway Panama Peru Portugal Romania Serbia Slovenia Spain Switzerland Trinidad UAE (United Arab Emirates) Uruguay Vietnam Canada Chile Colombia Costa Rica Cyprus Czech Republic Dominican Republic Ecuador...
Page 21 Approved Countries/Regions for the Realtek This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Albania Australia Bahrain Bolivia Brunei Canada Colombia Cyprus Dominican Republic El Salvador...
Page 22: Bluetooth Wireless Technology Interoperability
Always use Bluetooth cards from TOSHIBA in order to enable wireless networks over two or more (up to a total of seven) TOSHIBA portable computers using these cards. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or pcsupport.toshiba.com in the United States for...
Page 23: Bluetooth Wireless Technology And Your Health
Approved Countries/Regions for use (Bluetooth technology) ® Bluetooth Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Argentina Belgium...
Page 24: Regulatory Statements
The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
Page 25: Optical Disc Drive Safety Instructions
(Sample shown below. Location of the label and manufacturing information may vary.) Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
Page 26 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
Page 27 Atheros is a registered trademark of Atheros Communications, Inc. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
Page 28: Table Of Contents
Contents Introduction... 36 This guide ...38 Safety icons ...39 Other icons used...39 Your computer’s features and specifications ...40 Other documentation ...40 Service options ...40 Chapter 1: Getting Started... 41 Selecting a place to work ...41 Setting up a work environment ...41 Keeping yourself comfortable ...42 Precautions...42 Important information on your computer’s...
Page 29 Erasing the Internal Storage Drive ...74 Checking the internal storage drive operating status ...76 Installing drivers and applications...76 Using the Toshiba Dual Pointing Device ...77 Using the TouchPad™...77 Scrolling with the TouchPad™ ...78 Control buttons ...78 Disabling or enabling the TouchPad™ ...78 Using external display devices ...79...
Page 30 Contents Turning off the computer ...82 Options for turning off the computer ...83 Using the Shut down command...85 Using and configuring Hibernation mode ...87 Using and configuring Sleep mode ...90 Closing the display panel ...93 Customizing your computer’s settings...93 Caring for your computer...93 Cleaning the computer ...93 Moving the computer...94 Using a computer lock ...94...
Page 31 Setting battery notifications ...118 Conserving battery power ...119 Power Plans...120 Using a hot key to set the Power Plan...121 Using the TOSHIBA eco power plan...122 Changing the main battery ...122 Removing the battery from the computer ...123 Inserting a charged battery ...124 Taking care of your battery ...125...
Page 32 TOSHIBA Application Installer...148 Setting passwords ...149 Using an instant password...149 Using a supervisor password...150 Using a user password ...151 TOSHIBA Face Recognition Utility...153 TOSHIBA Security Assist ...154 TOSHIBA PC Diagnostic Tool Utility...156 TOSHIBA HDD Protection Utility ...157 ® ...137 ® ...137 ®...
Page 33 Fingerprint Logon ...170 Care and maintenance of your fingerprint Fingerprint reader limitations ...172 TOSHIBA eco Utility™ ...173 TOSHIBA Service Station ...174 TOSHIBA PC Health Monitor ...174 ConfigFree Getting Started...175 ConfigFree Chapter 6: If Something Goes Wrong ...179 Problems that are easy to fix ...179 Problems when you turn on the computer...180...
Page 34 DVD operating problems...199 Develop good computing habits ...200 Data and system configuration backup in If you need further assistance...206 Before you contact Toshiba ...206 Contacting Toshiba ...206 Other Toshiba Internet Web sites...207 Toshiba’s worldwide offices...207 Appendix A: Hot Keys/TOSHIBA Cards...209 Hot Key Cards ...209...
Page 35 Sleep mode ...217 Hibernation mode ...218 Output (Display switch) ...219 Display brightness ...220 Disabling or enabling wireless devices...221 Disabling or enabling the Toshiba Dual Zoom (Display resolution) ...223 Keyboard hot key functions ...223 Appendix B: Power Cord/Cable Connectors... 224 Glossary... 225 Index...
Page 36: Introduction
You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to...
Page 37 (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.
Page 38: This Guide
Toshiba’s Web site at pcsupport.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.
Page 39: Safety Icons
Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
Page 40: Your Computer's Features And Specifications
To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. If you have a problem or need to contact Toshiba, see Goes Wrong” on page System icons 179.
Page 41: Chapter 1: Getting Started
Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The “Instruction Manual for Safety and Comfort,” that is shipped with your computer, contains important safety information.
Page 42: Keeping Yourself Comfortable
Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Keeping yourself comfortable The Toshiba Instruction Manual for Safety and Comfort, included with your computer, contains helpful information for setting up your work environment and tips for working comfortably throughout the day.
Page 43 ❖ Avoid prolonged physical contact with the underside or surface of the computer. ❖ Computer base and palm rest can become hot! Avoid prolonged contact to prevent heat injury to skin. Read the “Avoid extended contact between computer base/palm rest and skin”...
Page 44: Important Information On Your Computer's Cooling Fan
Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).
Page 45: Connecting To A Power Source
TOSHIBA Battery Charger (that may have been provided with your computer), or use AC adaptors and battery chargers specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor or Battery Charger could cause fire or damage to the computer possibly resulting in serious injury.
Page 46 Getting Started Connecting to a power source To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
Page 47: Charging The Main Battery
❖ Glows green when the main battery is fully charged ❖ Is unlit when the main battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet ❖ Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor NOTE...
Page 48: Using The Computer For The First Time
Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display panel Facing the front of the computer, locate the center of the display panel.
Page 49: Turning On The Power
Turning on the power To turn on the computer: Make sure any external devices (such as the AC adaptor, if you plan to use AC power rather than battery power) are properly connected and ready. Check to ensure that all drives and slots are empty. Press and release the power button.
Page 50: Registering Your Computer With Toshiba
Product registration can be completed by either visiting the Toshiba Web site at http://www.register.toshiba.com, or by clicking Start, All Programs, My Toshiba, and then Toshiba Registration. Failure to complete Product Registration will not diminish Customer rights under the Toshiba standard limited Warranty.
Page 51: Adding Memory (Optional)
NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See Installing a memory module Memory modules can be installed in the memory module slots on the base of the computer.
Page 52 Getting Started Adding memory (optional) The computer has two memory slots—Slot A and Slot B. You can install one or two memory modules. Before you install or remove a memory module, turn off the computer using the Start menu. If you install or remove a memory module while the computer is in Sleep or Hibernation mode, data will be lost.
Page 53 Remove the main battery. For information on removing the main battery, see “Removing the battery from the computer” on page 123. (Sample Illustration) Locating the memory module slot cover Using a small Phillips screwdriver, loosen the captive screw that secure the memory module slot cover. Front of computer (Sample Illustration) Removing the memory module slot cover Getting Started...
Page 54 Getting Started Adding memory (optional) Remove the memory module slot cover. Place the screw and the cover in a safe place so that you can retrieve them later. Static electricity can damage the memory module. Before you handle the module, touch a grounded metal surface to discharge any static electricity you may have built up.
Page 55 Pick up the memory module by its sides, avoiding any contact with its connector. Position the module toward the socket, aligning the connector’s notch with the matching key in the socket. notch latch (Sample Illustration) Aligning the memory module with the socket Firmly press the memory module into the memory slot’s socket at approximately a 30-degree angle (to the horizontal surface of the computer).
Page 56 Getting Started Adding memory (optional) Once the module’s connector is fully inserted into the socket, press downward on the top edge of the module to seat the module into the latches at the sides of the socket. These latches should “snap” into place securely with the corresponding cutouts in the side of the module.
Page 57 Replace the memory module slot cover and secure it using the screw. Re-insert the main battery. For more information on inserting the main battery, see Turn the computer right side up. Make sure to remove the soft cloth from the work surface before restarting the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your...
Page 58: Removing A Memory Module
Getting Started Adding memory (optional) Removing a memory module If you need to remove a memory module: Complete steps page 51 to shut down the computer and open the memory module slot cover. Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module.
Page 59 Pull the latches away from the memory module. The memory module pops up slightly. NOTE If your system has the memory modules stacked on top of one another, you must remove the top module first before removing/installing the bottom module. Gently lift the memory module to a 30-degree angle and slide it out of the slot.
Page 60: Checking Total Memory
Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).
Page 61: Recovering The Internal Storage Drive
NOTE From time to time, Windows you want to allow the following program to make changes to this computer?” This is a security feature to prevent programs or people from doing things on your computer without your permission. If you were trying to perform the action, click Continue;...
Page 62: Recovering To Out-Of-Box State (Recommended Recovery Method)
AC adaptor. ❖ The Toshiba Recovery Wizard also provides the option of erasing your internal storage drive, without restoring the information on the drive. See more information.
Page 63 Recovering the Internal Storage Drive You can recover the original factory image (returning the computer to its out-of-box state) using the utilities stored on your computer’s internal storage drive or using recovery DVDs/media, if you have created such media. To recover using the first method, follow the procedure below.
Page 64 Getting Started Recovering the Internal Storage Drive When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen The Recovery of Factory Default Software screen appears.
Page 65: Recovering To A Custom Size Partition
Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding (see your work” on page Click Next to begin the recovery. When the process is complete, a message displays indicating that the internal storage drive has been recovered.
Page 66 Click Yes to continue. (Sample Image) Warning screen When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen...
Page 67: Recovering Without Changing The Internal Storage Drive Partitions
The Recovery of Factory Default Software screen appears. Select Recover to a custom size partition. (Sample Image) Recovery of Factory Default Software screen Use the on-screen arrow buttons in The size of drive C: field to set the partition size. Click Next.
Page 68 Getting Started Recovering the Internal Storage Drive NOTE During the internal storage drive recovery process it is strongly recommended that your computer be connected to an external power source via the AC adaptor. You can recover the C: drive without affecting other partitions by either using the utilities stored on your computer’s internal storage drive or by using recovery DVDs/media, if you have created such media.
Page 69 Recovering the Internal Storage Drive When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen The Recovery of Factory Default Software screen appears.
Page 70: Creating Recovery Dvds/Media
Getting Started Recovering the Internal Storage Drive Click Next. A confirmation message displays reminding you that all data on the C: drive will be lost during the recovery process. Be sure to save your work to external media before proceeding (see “Backing up your work”...
Page 71 Recovering the Internal Storage Drive To create recovery DVDs/media: Click Start, All Programs, My Toshiba, and then Recovery Media Creator. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box Select DVD or USB Flash from the drop-down lists next to “System Recovery Media”...
Page 72: Restoring From Recovery Dvds/Media
Click the Create button in the TOSHIBA Recovery Media Creator utility dialog box. Follow the on-screen prompts to complete the copy process.
Page 73 Click Yes to continue. When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays, select Recovery of Factory Default Software and then click Next.
Page 74: Erasing The Internal Storage Drive
For more information, “Recovering the Internal Storage Drive” on page To delete all data and partitions from the internal storage drive: Access the Toshiba Recovery Wizard on your internal storage drive or on your recovery DVDs/media. ❖...
Page 75 DVD or USB Flash option on the boot menu, depending on which type of media you are using, and then press . Select Toshiba Recovery Wizard, and then Enter click Next. Select Erase the hard disk and then click Next.
Page 76: Checking The Internal Storage Drive Operating Status
Highlight the internal storage drive in the Volume list to display its status in the lower portion of the screen. Installing drivers and applications The Toshiba Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: Click Start, All Programs, My Toshiba, and then TOSHIBA Application Installer.
Page 77: Using The Toshiba Dual Pointing Device
® Accupoint primary button TouchPad™ TouchPad primary button (Sample Illustration) Toshiba Dual Pointing Device buttons ® Accupoint II pointing device—Moves the cursor and selects items on the screen. To move the cursor, gently push the pointing device in the direction you want the cursor to move.
Page 78: Scrolling With The Touchpad
Disabling or enabling the TouchPad™ The TouchPad™ is enabled by default. To enable/disable the TouchPad, press enabling the Toshiba Dual Pointing Device” on page NOTE Alternately, you can disable only the tapping feature. If you disable tapping only, you can still use the TouchPad’s control buttons and move the pointer by sliding your finger on the TouchPad.
Page 79: Using External Display Devices
Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: ❖ An external monitor or projector via the RGB (monitor) port ❖...
Page 80: Directing The Display Output When You Turn On The Computer
Getting Started Using external display devices Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously. NOTE Some modes are only available with the appropriate device attached and turned on.
Page 81: Adjusting The Quality Of The External Display
Release the Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps. Using an external keyboard If you prefer to use an external keyboard, you can attach one to your computer.
Page 82: Setting Up A Printer
Getting Started Turning off the computer To connect a printer to your computer: Connect the printer cable to the printer and then connect the other end to one of the computer’s USB ports. Plug the printer’s power cable into a live AC outlet. Setting up a printer NOTE Some printers require a specific installation process.
Page 83: Options For Turning Off The Computer
It is a good idea to turn off your computer when you are not using it for a while. If you are using the computer for the first time, leave the computer plugged into a power source (even though the computer is off) to fully charge the main battery.
Page 84 Getting Started Turning off the computer ❖ Restarting from Hibernation takes a little more time and consumes more main battery power than restarting from Sleep. ❖ When starting up again, the computer returns to the state in which you left it, including all open programs and files you were using.
Page 85: Using The Shut Down Command
Using the Shut down command The Shut down command completely shuts down the computer without saving your work or the current state of the computer. This command closes all open programs, shuts down the operating system, and then turns off your computer. To turn off your computer using the Shut down command: Click Start.
Page 86 Getting Started Turning off the computer Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. (Sample Image) Edit Plan Settings screen Click Change advanced power settings. The Advanced settings tab of the Power Options window appears.
Page 87: Using And Configuring Hibernation Mode
NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power. ❖ Lid close action Set this option to Shut down if you want the computer to shut down when you close the display panel.
Page 88 Getting Started Turning off the computer Click Hibernate in the pop-up menu. The computer saves the state of all open programs and files, turns off the display, and then turns off. Configuring Hibernation mode options You can place the computer into Hibernation mode by either pressing the power button or closing the display panel.
Page 89 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen Select Hibernate for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power.
Page 90: Using And Configuring Sleep Mode
Getting Started Turning off the computer Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you put the computer in Hibernation mode by closing the display panel, you can start it again by opening the display panel.
Page 91 To use any of these methods, you first need to enable them using the Power Options feature. Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized.
Page 92 Getting Started Turning off the computer Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen Select Sleep for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power.
Page 93: Closing The Display Panel
Starting again from Sleep mode To start up the computer from Sleep mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you place the computer in Sleep mode by closing the display panel, you can start it again by opening the display panel.
Page 94: Moving The Computer
You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.
Page 95: Chapter 2: Learning The Basics
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.
Page 96: Using The Keyboard
Learning the Basics Using the keyboard ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via diskette, email, or download from the Internet. ❖...
Page 97: Ctrl, Fn, And Alt Keys
❖ The uppercase letter O and the number 0 are not interchangeable. Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys , and Ctrl program you are using. For more information, see your program documentation. Function keys The function keys (not to be confused with the keys at the top of the keyboard.
Page 98: Starting A Program
Learning the Basics Starting a program Starting a program The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows If you prefer to open the program first, you have four options.
Page 99: Starting A Program From Windows Explorer
Starting a program from Windows If a program is not listed in the All Programs menu, you can start it from Windows your computer’s contents as a hierarchy or “tree.” You can easily see the contents of each drive and folder on your computer. To use this method, you should know the file name and location of the program’s executable file (this file ends with .exe).
Page 100: Starting A Program Using The Search Programs And Files Field
Learning the Basics Saving your work Starting a program using the Search programs and files field This example uses the Start menu’s Search programs and files field to start WordPad: Click Start to display the Start menu. The Search programs and files field appears at the bottom of the Start menu.
Page 101 Saving files Click on the arrow in the upper-left corner of your ® Windows -based application to display the drop-down menu, and then click Save. If you are working with a document that already has a file name, this is all you need to do. If you created a new document, your program displays a Save As dialog box.
Page 102: Printing Your Work
Learning the Basics Printing your work Using a file extension Most programs assign an extension to the file name that identifies the file as being created in the program with a particular format. For example, Microsoft Any file name with an extension of “.doc/.docx” is assumed to be a ®...
Page 103: Backing Up Your Work
Specify the print parameters. For example, the range of pages and number of copies to print. Click Print. Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types of media such as CDs, DVDs, external storage media, or to a network, if available.
Page 104: Using The Optical Disc Drive
Learning the Basics Using the optical disc drive TECHNICAL NOTE: When restoring files, the backup program prompts you if you try to overwrite a file that already exists on the internal storage drive. Make sure the backup version is the one you want before overwriting the existing file.
Page 105: Media Control Buttons
TOSHIBA Presentation button Volume increase and decrease buttons (Sample Illustration) Media control buttons The TOSHIBA Presentation button allows the user to switch between two display options; “built-in display” and “built-in display/external monitor.” The Volume increase and decrease buttons allow you to increase/decrease the volume of the sound coming from the computer.
Page 106: Inserting An Optical Disc
Learning the Basics Using the optical disc drive If your computer comes with a solid state drive (SSD) (available on certain models), under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, your SSD may be vulnerable to data retention errors.
Page 107: Playing An Audio Cd
If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Push the disc tray in by pressing gently on the center of the tray until it clicks into place.
Page 108: Playing Optical Media
Play pre-recorded and recorded optical media. ❖ Read/write data and multi-media files to recordable optical media. For more information regarding supported optical media formats please refer to your computer’s detailed specifications at pcsupport.toshiba.com. ® Player and use it to select and...
Page 109: Removing A Disc With The Computer On
Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical disc drive may not record on certain optical media that bear the applicable logo, or play back optical media recorded by other computers or optical media recorders.
Page 110: Caring For Optical Discs
Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.
Page 111: Chapter 3: Mobile Computing
It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you...
Page 112: Running The Computer On Battery Power
EasyGuard Optimize—to enable users to customize system settings to be more productive. *Toshiba EasyGuard some of which may or may not be available on a particular Toshiba computer depending on the model selected. See easyguard.toshiba.com Running the computer on battery power The computer contains a removable Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC outlet.
Page 113: Power Management
Use only batteries designed to work with your Toshiba computer. To ensure that the battery maintains its maximum capacity, operate the computer on battery power at least once a month. The Lithium-Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time.
Page 114: Using Additional Batteries
Never leave batteries in the battery charger for more than a week at a time. Doing so may reduce the potential charge of the battery. Always use the battery charger specified by Toshiba. You can order a Toshiba battery charger from Toshiba’s Web site at accessories.toshiba.com.
Page 115: Charging The Rtc Battery
The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to 26 degrees Celsius).
Page 116: Monitoring Main Battery Power
Mobile Computing Monitoring main battery power The computer can be used while the RTC battery is being charged, although the charging status of the RTC battery cannot be monitored. Monitoring main battery power The computer’s main battery light gives you an indication of the main battery’s current charge.
Page 117: Determining Remaining Battery Power
HINT: Be careful not to confuse the battery light ( ON/OFF light ( When the ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows Power button AC power light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE Wait a few moments after turning on the computer before trying to...
Page 118: What To Do When The Main Battery Runs Low
Mobile Computing Monitoring main battery power Move the pointer over the power icon in the notification area, see “Finding your way around the desktop” on page 130 information on the notification area. A pop-up message displays the remaining battery power as a percentage. With repeated discharges and recharges, the battery’s capacity gradually decreases.
Page 119: Conserving Battery Power
To change the default notification settings: Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. Click Change advanced power settings. The Advanced settings tab of the Power Options window appears.
Page 120: Power Plans
Mobile Computing Monitoring main battery power There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖...
Page 121: Using A Hot Key To Set The Power Plan
To edit a plan or to edit advanced settings, continue to the following NOTE steps. Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc.
Page 122: Using The Toshiba Eco Power Plan
To learn how to access the utility, “TOSHIBA eco Utility™” on page For more information on the Toshiba eco power plan, see the Help file in the TOSHIBA eco Utility window. Changing the main battery When your main battery has run out of power, you have two options: plug in the AC adaptor or install a charged main battery.
Page 123: Removing The Battery From The Computer
TECHNICAL NOTE: To avoid losing any data, save your files and then either completely shut down your computer or put it into Hibernation mode before changing the main battery. Removing the battery from the computer To remove the battery: Save your work. Turn off the computer or place it in Hibernation mode according to the instructions in Hibernation mode”...
Page 124: Inserting A Charged Battery
Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations.
Page 125: Taking Care Of Your Battery
Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock Turn the computer right side up. Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page Restart the computer.
Page 126: Maintaining Your Battery
Mobile Computing Taking care of your battery ❖ To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot be installed in reverse polarity.
Page 127: Disposing Of Used Batteries
If you cannot find the information you need elsewhere, call Toshiba at: (800) 457-7777. In addition, Toshiba’s recycling initiatives include recycling programs, events and consumer promotions. For details, please visit www.laptops.toshiba.com/green.
Page 128: Traveling Tips
❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.
Page 129: Chapter 4: Exploring Your Computer's Features
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the ® Windows operating system. You use its features to start programs, find documents, set up system components, and perform most other computing tasks.
Page 130: Finding Your Way Around The Desktop
Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. Icons Start button (Sample Image) Windows Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon.
Page 131 ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows delete the file(s) or cancel the deletion. ❖...
Page 132: Setting Up For Communications
Exploring Your Computer’s Features Setting up for communications To make a program or window the currently active one, click the associated taskbar button. Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.
Page 133: Connecting Your Computer To A Network
To use your wireless communication, slide the Wireless antenna ON/OFF switch to the ON position. NOTE When the Wireless antenna ON/OFF switch is ON, the wireless indicator light For help with common Wi-Fi networking problems” on page Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality using one of its communication ports.
Page 134: Connecting A Modem To A Telephone Line
Exploring Your Computer’s Features Setting up for communications Connecting a modem to a telephone line (Available on certain models.) Your computer may come with a built-in modem that can be connected to a standard voice-grade telephone line. The modem allows you to: ❖...
Page 135: Exploring Audio Features
NOTE Connect the built-in modem only to ordinary analog phone lines. Never connect the built-in modem to a digital line (ISDN). Never connect the built-in modem to the digital connector on a public telephone or to a digital private branch exchange (PBX). Never connect the built-in modem to a key telephone system for residences or offices.
Page 136: Using External Speakers Or Headphones
Exploring Your Computer’s Features Using the Web Camera To save the file, type a file name, and then click Save. Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect headphones or a pair of external stereo speakers.
Page 137: Using An Expresscard
The Web Camera software, by default, should already be running. The Web Camera indicator light glows when the Web Camera is active. For more information on the software, click Start, All Programs, TOSHIBA, Utilities, and then Web Camera Application Help. Using an ExpressCard...
Page 138: Removing An Expresscard
Exploring Your Computer’s Features Using the Smart Card Reader Removing an ExpressCard Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media icon.
Page 139: Using The Memory Card Reader
Using the Memory card reader The Memory card reader supports the use of Memory Stick Memory Stick PRO™, Memory Stick PRO Duo™, Memory Stick Duo™, Secure Digital™ (SD™), or MMC media. These media can be used with a variety of digital products: digital music players, cellular phones, PDAs, digital cameras, digital video camcorders, etc.
Page 140: Removing Memory Media
Exploring Your Computer’s Features Using the Memory card reader When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Removing memory media Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media icon.
Page 141: Using The Esata/Usb Combo Port
Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user’s manual that came with your Port Replicator, or visit pcsupport.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find expansion devices compatible with your computer model, please visit accessories.toshiba.com.
Page 142: Chapter 5: Utilities
❖ TOSHIBA Assist ❖ TOSHIBA Application Installer ❖ Supervisor password ❖ User password ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA Security Assist ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility ❖ Mouse Utility ❖ TOSHIBA Hardware Setup...
Page 143: Toshiba Assist
TOSHIBA PC Health Monitor ❖ ConfigFree TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access TOSHIBA Assist, click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist.
Page 144: Connect
Utilities TOSHIBA Assist The TOSHIBA Assist offers four categories of options: ❖ Connect ❖ Secure ❖ Protect & Fix ❖ Optimize Connect The features available in this category are: ❖ ConfigFree ❖ Bluetooth (Sample Image) TOSHIBA Assist window – Connect tab ®...
Page 145: Secure
Secure The features available in this category are: ❖ Supervisor password ❖ User password ❖ TOSHIBA Security Assist (Sample Image) TOSHIBA Assist window – Secure tab Utilities TOSHIBA Assist...
Page 146: Protect & Fix
Utilities TOSHIBA Assist Protect & Fix The features available in this category are: ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility (Sample Image) TOSHIBA Assist window – Protect & Fix tab...
Page 147: Optimize
TOSHIBA Hardware Setup ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ USB Sleep and Charge Utility ❖ TOSHIBA eco Utility™ (Sample Image) TOSHIBA Assist window – Optimize tab Utilities TOSHIBA Assist (Hardware Settings)
Page 148: Toshiba Application Installer
Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: Click Start, All Programs, My Toshiba, and then TOSHIBA Application Installer.
Page 149: Setting Passwords
When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports several types of passwords on your computer: ❖ An instant password—Secures your open programs and files when leaving the computer temporarily.
Page 150: Using A Supervisor Password
TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access the computer.
Page 151: Using A User Password
TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access the computer.
Page 152 Click OK to exit. Deleting a user password To cancel the power-on password function: Click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist. The TOSHIBA Assist window appears. On the left side, click the Secure tab.
Page 153: Toshiba Face Recognition Utility
TOSHIBA does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.
Page 154: Toshiba Security Assist
TOSHIBA Security Assist TOSHIBA Security Assist The TOSHIBA Security Assist Utility acts as a “command center” where you can set up various passwords or other security features, and see how these features can be used with each other to increase security even further, or to simplify the ways that you protect your system.
Page 155 (available on certain models). ❖ Wireless Key Logon: Configure your computer to allow a ® Bluetooth -compatible cell phone to send an unlock code. Utilities TOSHIBA Security Assist ® accounts on this ® account password, ® screen saver. ®...
Page 156: Toshiba Pc Diagnostic Tool Utility
Refer to the online Help documentation within the application for additional help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility:...
Page 157: Toshiba Hdd Protection Utility
TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery...
Page 158: Mouse Utility
The settings you can change are divided into these categories: ❖ Buttons ❖ Pointers ❖ Pointer Options ❖ Hardware ❖ Advanced You may see additional categories depending on your particular pointing device. Adjust the settings as desired, then click OK. TOSHIBA Assist. qq...
Page 159: Toshiba Hardware Setup
To access it: ❖ Click Start, All Programs, TOSHIBA, Utilities, and then HWSetup, or click the TOSHIBA Hardware Settings icon in the Optimize tab of The TOSHIBA HWSetup screen appears. (Sample Image) TOSHIBA HWSetup screen – General tab options The TOSHIBA HWSetup screen may have the following tabs: ❖...
Page 160 Utilities TOSHIBA Hardware Setup ❖ CPU—Allows you to enable or disable CPU frequency switching modes Dynamically Switchable—This mode is the default setting for your computer, and automatically changes the processing frequency and decreases voltage depending on the power source: ❖...
Page 161: Usb Sleep And Charge Utility
“USB Sleep and Charge function.” It also displays the remaining battery capacity. Starting the USB Sleep and Charge Utility To start this utility, click Start, All Programs, TOSHIBA, Utilities, and then USB Sleep and Charge. USB Sleep and Charge...
Page 162 Utilities USB Sleep and Charge Utility ❖ NOTE When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.
Page 163: Enabling Usb Sleep And Charge
Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Enabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function.
Page 164 USB Sleep and Charge Utility charging mode, use the Power supply mode drop-down list in the utility. (Sample Image) TOSHIBA USB Sleep and Charge Utility screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device.
Page 165: Toshiba Zooming Utility
Acrobat ❖ Icons on the desktop To access the TOSHIBA Zooming Utility: Click Start, All Programs, TOSHIBA, Utilities, and then Zooming Utility. The TOSHIBA Zooming Utility Properties screen appears. (Sample Image) TOSHIBA Zooming Utility Properties screen Select the desired option(s).
Page 166: Toshiba Button Support
Utilities TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Button Support allows you to customize the buttons. These buttons are located on the system control panel directly above the keyboard. To access TOSHIBA Button Support: Click the TOSHIBA Button Support icon in the Optimize...
Page 167: Toshiba Accessibility
TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the press it once, release it, and then press a function key to activate the hot key function.
Page 168: Trusted Platform Module (Tpm)
Trusted Platform Module (TPM) NOTE This section only applies to systems with TPM. Your TOSHIBA computer includes the TPM (Trusted Platform Module), which is a security encryption device for your system’s internal storage drive. TPM is already included on your system, but needs to be installed and enabled using the following procedures.
Page 169: Fingerprint Authentication Utility
TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software or utility.
Page 170: Fingerprint Logon
Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints;...
Page 171 Fingerprint Authentication Utility ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖ Soaked or swollen finger (e.g., after taking bath) ❖ Injured finger ❖...
Page 172: Fingerprint Reader Limitations
TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of this fingerprint recognition...
Page 173: Toshiba Eco Utility
The TOSHIBA eco Utility™ window appears. (Sample Image) TOSHIBA eco Utility™ window To activate the TOSHIBA eco power plan, select ON in the upper- left section of the screen. For more information on the TOSHIBA eco power plan and utility, click the Help button at the bottom of the window.
Page 174: Toshiba Service Station
This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.
Page 175: Configfree
You may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via the Windows will automatically delete all collected information from the internal storage drive. The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way.
Page 176: Configfree ® Utilities
Utilities ConfigFree Starting ConfigFree To start ConfigFree connection. Then perform any of the following steps: ❖ Click Start, All Programs, TOSHIBA, ConfigFree, and then click the desired utility. ❖ Double-click the ConfigFree icon ❖ Click the ConfigFree icon then click the desired utility.
Page 177 ❖ Status of Wireless Connection switch (Sample Image) Connectivity Doctor screen Profile Settings The Profile Settings utility lets you save network settings in ® “profiles.” ConfigFree network settings and devices. You can switch network settings simply by selecting the profile with the desired settings. If you visit a client company occasionally, for example, you can set up a profile to match that environment and connect to the network.
Page 178 Utilities ConfigFree To create a profile: Click the Move the pointer to Profiles. Click Open Settings. The ConfigFree Profile Settings window appears. (Sample Image) ConfigFree Profile Settings window Click Add to start the Create Profile Wizard. ® icon in the notification area.
Page 179: Chapter 6: If Something Goes Wrong
This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.
Page 180: Problems When You Turn On The Computer
If Something Goes Wrong Problems when you turn on the computer Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working.
Page 181 Problems when you turn on the computer The computer is not accessing the internal storage drive or the optional external diskette drive. Your computer normally loads the operating system from the internal storage drive. If you have an internal storage drive problem, you will not be able to start the computer.
Page 182 “trickle-charge” to the battery. Once the battery has been trickle-charged, it may begin working correctly again. If the trickle-charging does not prove effective, visit the Toshiba Web site at Bulletin Step-Charging the computer’s battery (click the ® Ask Iris Connect the AC adaptor to a different power outlet, preferably in a different room.
Page 183: The Windows Operating System Is Not Working
The output specifications of the AC adaptor must match the input specifications of the computer. If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See page 206. ®...
Page 184: Using Startup Options To Fix Problems
If Something Goes Wrong The Windows Using Startup options to fix problems If the operating system fails to start properly, you may have to change your system’s configuration or verify the startup procedure to fix the problem. To do this, use the options in the Startup menu. To open the Startup menu: Restart your computer.
Page 185: Internet Problems
Click one of the options listed in the window and then follow the on-screen instructions. You can connect to Support Online by clicking the Ask button and then clicking Microsoft Customer Support or by going to Toshiba support at pcsupport.toshiba.com. If Something Goes Wrong ®...
Page 186: Fixing A Problem With Device Manager
If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable.
Page 187: Memory Problems
Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: Click Start, and then click the Shut down button in the lower-right corner of the Start menu. The computer shuts down completely.
Page 188 After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com.
Page 189: Keyboard Problems
Keyboard problems If, when you type, strange things happen or nothing happens, the problem may be related to the keyboard itself. The keyboard produces unexpected characters. A keypad overlay may be on. If the numlock light or cursor control overlay light is on, press overlay light, or If the problem occurs when both the keypad overlays are off, make sure the software you are using is not remapping the keyboard.
Page 190 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the computer is firmly attached.
Page 191: Disk Or Storage Drive Problems
Small bright dots appear on your TFT display when you turn on your computer. Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high-precision technology.
Page 192 If Something Goes Wrong Disk or storage drive problems You can choose one or both options: ❖ Automatically fix file system errors ❖ Scan for and attempt recovery of bad sectors Click Start. Error-checking tests and repairs the storage drive. Your hard disk seems very slow.
Page 193: Optical Disc Drive Problems
For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at pcsupport.toshiba.com. If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs.
Page 194: Sound System Problems
If Something Goes Wrong Sound system problems The disc will not come out of the drive when you click the eject button on the screen. Press the button on the optical disc drive itself. For additional information see does not slide out.” on page Sound system problems No sound is coming from the computer’s speakers.
Page 195: Resolving Expresscard Problems
Resolving ExpressCard Here are some common problems and their solutions: The slot appears to be dead. ExpressCards no longer work. Check the ExpressCard Click Start, Control Panel, System and Security, and then under System, click Device Manager. Double-click the appropriate ExpressCard, which will be listed under one of the categories shown, for example: Disk drives, Network adapters, Other, etc.
Page 196: Printer Problems
If Something Goes Wrong Printer problems Hot swapping (removing one ExpressCard another without turning the computer off) fails. Follow this procedure before you remove an ExpressCard Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media icon.
Page 197: Modem Problems
The other system may be busy or off line. Try making a test transmission to someone else. For more information regarding your system’s V.92 modem, visit the Toshiba Web site at pcsupport.toshiba.com. If Something Goes Wrong Modem problems or in the instructions that came...
Page 198: Wireless Networking Problems
To determine if your computer has an internal Wi-Fi the device list in Device Manager (part of the Windows Panel, System and Security). Some Toshiba models may have a Wireless antenna ON/OFF switch even though they do not have an internal Wi-Fi ❖...
Page 199: Dvd Operating Problems
❖ Use IPCONFIG to verify that the computer has a useful IP address—one other than the private address of 169.254.xxx.xxx assigned by Windows Click Start to open the Start menu. Type Enter The IP address for each active network adapter will be displayed.
Page 200: Develop Good Computing Habits
“Checking device properties” on page 186 on using Device Manager to view the optical disc drive properties. Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.
Page 201: Data And System Configuration Backup In The Windows Operating System
On a regular basis, back up the information stored on your internal storage drive. Use Windows disc, or external hard disk. Here are some ways you can do this: ❖ Use the Windows entire computer to an optical disc, or external hard disk. ❖...
Page 202 If Something Goes Wrong Develop good computing habits Saving system configuration with restore points The System Restore feature of the Windows quickly creates restore points—‘snapshots’ of your Windows operating system configuration—and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to ‘turn back the clock,’...
Page 203 An external hard drive is recommended in case the internal storage drive fails. No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
Page 204 If Something Goes Wrong Develop good computing habits Click Start. Click Control Panel. Click Back up your computer under the System and Security heading. Follow the on-screen instructions to back up your files. For more help, click Start, Help and Support, and search for “back up files.”...
Page 205 ❖ Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the origin of any new problems.
Page 206: If You Need Further Assistance
Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com Toshiba voice contact Before calling Toshiba, make sure you have: ❖...
Page 207: Other Toshiba Internet Web Sites
Information about what you were doing when the problem occurred ❖ Exact error messages and when they occurred For technical support, call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Other Toshiba Internet Web sites toshiba.com...
Page 208 Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm. Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec.
Page 209: Appendix A: Hot Keys/Toshiba Cards
Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or modify the following system functions: ❖...
Page 210: Using The Hot Key Cards
To use the Hot Key Cards: Press and hold the The TOSHIBA Cards appear along the top of the screen. (Sample Image) Hot Key Card display Select the desired option. The selected Card is displayed full-size with its available options below it.
Page 211: Application Cards
TOSHIBA Zooming utility For more information, refer to Zooming Utility” on page Disc Creator utility This Application Card launches the TOSHIBA Disc Creator utility. TOSHIBA Hardware Setup utility For more information, refer to Hardware Setup” on page TOSHIBA Button Support utility For more information, refer to Support”...
Page 212: Using The Application Cards
Using the Application Cards To launch an application using the Application Cards: Press and hold the The TOSHIBA Cards display at the top of the screen. (Sample Image) TOSHIBA Card display Click the “stacked” card on the far right of the display. The Application Cards are hidden under this card.
Page 213: Card Case
The Card Case feature allows you to choose which cards appear in the Application Card display (see page 212). To use the Card Case: Click Start, All Programs, TOSHIBA, Utilities, and then Settings for Flash Cards. (Sample Image) Enabling and Disabling Application Cards Click the Open cards case button.
Page 214: Volume Mute
Hot Keys/TOSHIBA Cards Hot key functions Volume Mute This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Selecting this Card or pressing the hot key displays the...
Page 215: Lock (Instant Security)
Lock (Instant security) This TOSHIBA Card or hot key blanks the display. Selecting this Card or pressing the hot key displays the following options: Fn + (Sample Image) Security options ❖ ❖ hot key function activates instant security. The user...
Page 216: Power Plan
Hot Keys/TOSHIBA Cards Hot key functions Power plan This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options window.
Page 217: Sleep Mode
Sleep mode This TOSHIBA Card or hot key places the computer into Sleep mode. For more information about Sleep mode, please see and configuring Sleep mode” on page Selecting this Card or pressing the hot key displays the following options:...
Page 218: Hibernation Mode
Hot Keys/TOSHIBA Cards Hot key functions Hibernation mode This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see “Using and configuring Hibernation mode” on page...
Page 219: Output (Display Switch)
Output (Display switch) This TOSHIBA Card or hot key cycles through the power-on display options (only the first option is available when you do not have an external monitor attached) (the last option is available only if you are in Extended Display Mode).
Page 220: Display Brightness
Built-in Display and TV). In extended desktop mode, the image is split into two sides, one side per display device. To swap sides, select Swap Image Display. Display brightness This TOSHIBA Card decreases or increases the screen brightness. This hot key decreases the screen brightness. Fn + This hot key increases the screen brightness.
Page 221: Disabling Or Enabling Wireless Devices
Disabling or enabling wireless devices This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ ❖ Fn + ❖ ❖ Selecting this Card or pressing the hot key displays the...
Page 222: Disabling Or Enabling The Toshiba Dual Pointing Device
Disabling or enabling the Toshiba Dual Pointing Device This TOSHIBA Card or hot key enables/disables the Toshiba Dual Pointing Device. For more information on using the Toshiba Dual Pointing Device, see page Selecting this Card or pressing the hot key displays the...
Page 223: Zoom (Display Resolution)
Zoom (Display resolution) This TOSHIBA Card or hot key switches screen resolution. Selecting this Card or pressing the hot key displays the following options: Fn + [Space bar] (Sample Image) Screen resolution options Cycle through the screen resolutions, then select the desired resolution.
Page 224: Appendix B: Power Cord/Cable Connectors
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. UL approved United Kingdom BS approved Australia AS approved...
Page 225: Glossary
Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this user’s guide. BIOS CD-ROM CD-RW CMOS COM1 COM2 DIMM alternating current basic input/output system bits per second compact disc compact disc read-only memory compact disc rewrite memory...
Page 226 Glossary DSTN DVD-ROM digital versatile (or video) disc read-only memory EPROM eSATA HDMI HDMI-CEC HTML IEEE LPT1 MIDI PCMCIA disk operating system dots per inch dual supertwist nematic digital versatile (or video) disc enhanced capabilities port erasable programmable read-only memory external Serial Advanced Technology Attachment file allocation table Federal Communications Commission...
Page 227 SCSI SDRAM SRAM SVGA Terms The following terms may appear in this user’s guide. active-matrix display — A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as a “TFT display,” in its simplest form there is one thin film transistor (TFT) for each cell.
Page 228 Glossary alternating current (AC) — The type of power usually supplied to residential and commercial wall outlets. AC reverses its direction at regular intervals. Compare direct current (DC). application — A computer program that you use to perform tasks of a specific type.
Page 229 cache — A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD —...
Page 230 Glossary CPU cache — A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor —...
Page 231 diskette — A thin, flexible disk in a protective jacket that stores magnetically encoded data. Diskettes can be removed from the computer and come in two sizes: 5.25-inch and 3.5-inch. Your computer uses 3.5-inch diskettes. See also double-density diskette, high-density diskette. document —...
Page 232 Glossary extension — See file extension. external device — See device. file — A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. file allocation table (FAT) —...
Page 233 — The physical components of a computer system. Compare software. Hibernation — A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
Page 234 Glossary LAN (local area network) — A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode) — A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
Page 235 motherboard — The computer’s main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt — See system prompt. multi-function drive — A DVD drive that can read and write to CD and DVD media. multimedia — A combination of two or more media, such as sound, animation, and video in a computer program or presentation.
Page 236 Glossary password — A unique string of characters entered by a user to verify his or her identity to the computer or the network. PC Card — A credit-card-sized expansion card designed to increase the capabilities of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter.
Page 237 random access memory — See RAM. read-only memory — See ROM. reboot — See boot, restart. removable disk — A disk that can be removed from a disk drive. A diskette is one example of a removable disk. resolution — A measure of the sharpness of the images that can be produced by a printer or displayed on a screen.
Page 238 Glossary shortcut — See keyboard shortcut. Sleep — A feature of some Windows to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. software — See program. Compare hardware. solid state drive —A data storage device that utilizes solid-state memory as opposed to a hard disk (see hard disk).
Page 239 utility — A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. Web — See World Wide Web. ® Wi-Fi — A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components.
Page 240: Index
216 power plan hot key 121 real-time clock (RTC) 113 remaining power 117 removing 123 safety precautions 125 BIOS Setup see TOSHIBA Hardware Setup button power 49 start 131 buttons eject, optical disc drive 105 Media control buttons 105 Call2Recycle™...
Page 241 click 78 communications network connection 133 set up 132 computer caring for 93 cleaning 93 moving 94 non-system disk or disk error message 181 not accessing disk drives 181 running on battery power 112 setting up 44 warning resume failure message computer lock 94 computing tips 95 ConfigFree®...
Page 242 Windows® operating system 185 Hibernation mode 83 configuring 87 hot key 218 starting again from 90 hot key disabling or enabling Toshiba Dual Pointing Device 222 disabling or enabling wireless devices 221 display brightness 220 Hibernation mode 218 keyboard overlays 223...
Page 243 jack RJ-11 134 keyboard character keys 96 function keys 97 hot keys 223 not working 180 special Windows® keys 97 troubleshooting 189 unexpected characters 189 using 96 keyboard, external 81 light AC power 45 drive in-use indicator 105 lock computer, using 94 main battery changing 122 installing 122...
Page 244 192 changing display properties 190 checking device properties 186 computer hangs when computer will not power up 180 contacting Toshiba 206 corrupted/damaged data files 192 Device Manager 186 disk drive is slow 192 display is blank 189 ExpressCard®...
Page 245 Startup options 184 URL address not found 185 USB Sleep and Charge cannot use 205 USB Wakeup function does not work 205 warning resume failure 181 Windows® operating system not working 183 program, starting 98 programs not running correctly 192 projector connecting 79 real-time clock (RTC) battery 113...
Page 246 TOSHIBA Accessibility 167 Toshiba accessories memory 51 TOSHIBA Application Installer 148 TOSHIBA Assist 143 TOSHIBA Button Support 166 Toshiba Dual Pointing Device 77 Toshiba EasyGuard® 112 TOSHIBA eco power plan Using 122 TOSHIBA eco Utility™ 173 TOSHIBA Face Recognition Utility...
Page 247 Wizards Connect to the Internet 133 wizards Connect to the Internet 133 Index...

Toshiba A11-EV1 User Manual

Chapter 1: Getting Started

Chapter 2: Learning the Basics

Chapter 3: Mobile Computing

Chapter 4: Exploring Your Computer's Features

Chapter 5: Utilities

Chapter 6: If Something Goes Wrong

Appendix A: Hot Keys/Toshiba Cards

Appendix B: Power Cord/Cable Connectors

Quick Links

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Summary of Contents for Toshiba A11-EV1