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Sony WF-1000XM4 Manual
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Sony WF-1000XM4 Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM4
Model: YY2948
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbud tips
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1

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Summary of Contents for Sony WF-1000XM4

  • Page 1 WF-1000XM4 Model: YY2948 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/ Getting started...

  • Page 2: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Making Phone Calls

    Disconnecting Bluetooth connection (after use) Using the voice assist function Using the Google Assistant Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app...

  • Page 4: Troubleshooting

    Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app How to keep the software up-to-date (for comfortable use of the headset) Important information Precautions On water resistant performance of the headset License notice...
  • Page 5 Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. Others Earbud tips are damaged or lost. Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 7 In the factory settings, when the headset is worn on your ears, you will hear the English voice guidance via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect”...

  • Page 8: Checking The Package Contents

    Charging case (1) Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1000 S/EP-NI1000 M/EP-NI1000 L (2 each) (*), sold separately. May not be supported in some countries or regions.
  • Page 9 The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
  • Page 10 When the environmental temperature or usage temperature is high, the polyurethane foam may take time to return to its original shape. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 11 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 When you have finished using the headset When you have finished using the headset, be sure to keep the headset in the charging case. Close the lid of the charging case. Note If perspiration or water is left on the charging port, it may impair the ability to charge the headset.
  • Page 12 After completing these steps, leave the headset to dry in room temperature. 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 13: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Location and function of parts Headset Microphones (left, right) Touch sensors (left, right) Microphones (left, right) Charging ports (left, right) Earbud tips (left, right) IR sensors (left) mark Tactile dot There is a tactile dot on the left unit.
  • Page 14 Using the supplied USB Type-C cable, connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case. Contact surface for the Qi charging Related Topic About the indicator Checking the remaining battery charge 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 About the indicator You can check various statuses of the headset/charging case by the indicator of the charging case. : Turns on in green / : Turns on in orange / : Turns on in red / -: Turns off...
  • Page 16 When the headset is worn, you can check various statuses of the headset by the voice guidance. Related Topic Charging Checking the remaining battery charge What you can do with the “Sony | Headphones Connect” app Resetting the headset About the voice guidance Initializing the headset to restore factory settings...

  • Page 17: Wearing The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Wearing the headset Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.
  • Page 18 The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
  • Page 19 On the headset unit to which the music playback function is not assigned, the Google Assistant or Amazon Alexa feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
  • Page 20 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 About the touch sensor Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. A: Touch sensors (left, right) To operate the touch sensor, hold the headset between your thumb and middle finger, then tap the touch sensor with your forefinger.
  • Page 21 When tapping the touch sensor 2 or 3 times, tap it quickly with an interval of about 0.3 seconds between taps. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect”...
  • Page 22 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Remove the headset and pull the insulating sheet out of the charging case.

  • Page 23: System Requirements For Battery Charge Using Usb

    Wireless charging is available using a commercially available wireless charging pad that meets the Qi standard. Close the lid of the charging case and place it on the wireless charging pad with the SONY logo of the charging case facing upward to charge.
  • Page 24 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging.
  • Page 25 The charging case may not be detected correctly, and charging may not be performed. Related Topic About the indicator About the voice guidance Checking the remaining battery charge 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 26: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE Extreme™ Noise canceling function/Ambient Sound Mode Available operating time LDAC™...
  • Page 27 Max. 5 hours Max. 6 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE Extreme function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 28: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case. When you put on the headset When you remove the headset from the charging case and put the headset units into both ears, the voice guidance indicating the remaining battery charge of the headset can be heard via the left and right units of the headset respectively.
  • Page 29 0%. The headset cannot be charged with the charging case in this case. Hint You can also check the remaining battery charge of the headset and the charging case with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app.

  • Page 30: Turning On The Headset

    The headset will also turn on when it is set into the charging case and then removed from the charging case. By using the “Sony | Headphones Connect” app, you can change the setting of the headset so that it will not be turned off automatically.

  • Page 31: Turning Off The Headset

    To turn off the power before the headset turns off automatically, place the headset into the charging case. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Note When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case.

  • Page 32: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 33 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 34: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 35 “Connecting to a paired Android smartphone”. If [WF-1000XM4] does not appear on the Android smartphone screen, try again from the beginning of step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video to find out how to register a device (pairing) for the first time.
  • Page 36 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 37: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step 4. Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-1000XM4].
  • Page 38 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 39: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 40 “Connecting to a paired iPhone ”. If [WF-1000XM4] does not appear on the display of the iPhone, try again from the beginning of step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video to find out how to register a device (pairing) for the first time.
  • Page 41 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 42: Connecting To A Paired Iphone

    “Bluetooth connected”, from both headset units. Check the connection status on the iPhone. If it is not connected, proceed to step 4. Display the devices paired with the iPhone. Select [Settings]. Touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-1000XM4].
  • Page 43 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 44: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 45 seconds. When the touch sensors have been operated correctly, a beep will sound. You will hear the voice guidance say, “Bluetooth pairing”, from both headset units. Wake the computer up if the computer is in standby (sleep) or hibernation mode. Register the headset using the computer.
  • Page 46 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WF- 1000XM4]. Click [Pair]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other.
  • Page 47 “Connecting to a paired computer (Windows 10)”. If [WF-1000XM4] does not appear on the computer screen, try again from “To connect without using the Swift Pair function” of step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 48 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 49 You will hear the voice guidance say, “Bluetooth pairing”, from both headset units. Wake the computer up if the computer is in standby (sleep) or hibernation mode. Register the headset using the computer. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar.
  • Page 50 If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WF-1000XM4] does not appear on the computer screen, try again from the beginning of step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint...
  • Page 51 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 52 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 53 Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Select [WF-1000XM4] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other.
  • Page 54 If [WF-1000XM4] does not appear on the computer screen, try again from the beginning of step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Click the speaker icon in the upper right part of the screen and select [WF-1000XM4].

  • Page 55: Connecting To A Paired Computer (Windows 10)

    Check the connection status on the computer. If it is not connected, proceed to step 4. Select the headset using the computer. Right-click the speaker icon on the toolbar, then select [Playback devices]. Right-click [WF-1000XM4]. If [WF-1000XM4] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices].
  • Page 56 Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”, from both headset units. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 57 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 58 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 59 Right-click [WF-1000XM4]. If [WF-1000XM4] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”, from both headset...
  • Page 60 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 61 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.14 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 62 Click [WF-1000XM4] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”, from both headset units. Click the speaker icon in the upper right part of the screen and select [WF-1000XM4].
  • Page 63 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 64: Pairing And Connecting With A Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 65 Perform the pairing procedure on the Bluetooth device to search for this headset. [WF-1000XM4] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 2. Select [WF-1000XM4] displayed on the screen of the Bluetooth device for pairing.

  • Page 66: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Connecting to a paired Bluetooth device Remove the headset from the charging case. The headset turns on automatically. Put the headset units into both ears. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”, from both headset units.
  • Page 67 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 68 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection.
  • Page 69 “Sony | Headphones Connect” smartphone app and adjust the volume in the app. When you use the “Sony | Headphones Connect” app, you can assign the volume adjustment function on the touch sensor of the headset.

  • Page 70: Controlling The Audio Device (Bluetooth Connection)

    (with an interval of about 0.3 seconds). When the volume adjustment function has been assigned to the touch sensor using the “Sony | Headphones Connect” app, you can perform the following operations using the headset unit to which the function is assigned.
  • Page 71 “Sony | Headphones Connect” smartphone app and adjust the volume in the app. When you use the “Sony | Headphones Connect” app, you can assign the volume adjustment function on the touch sensor of the headset.

  • Page 72: Disconnecting Bluetooth Connection (After Use)

    When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”, from both headset units. Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 73 Ambient Sound Mode may not perform properly, or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. A: Microphones (left, right) Related Topic Using the noise canceling function 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 74: Using The Noise Canceling Function

    Mode with the “Sony | Headphones Connect” app. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you tap the left unit of the headset.
  • Page 75 About the voice guidance Wearing the headset Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sony | Headphones Connect” app 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 76: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    “Sony | Headphones Connect” app installed. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you tap the left unit of the headset.
  • Page 77 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, change the settings from Normal mode to Voice mode using the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

  • Page 78: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Depending on the size of the earbud tips you use, the Quick Attention Mode may not be fully effective. Choose the size that allows you to hear the least ambient sounds. Related Topic Replacing the earbud tips Wearing the headset 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 79 When both units of the headset are removed while the wearing detection automatic power off function is enabled When you use the “Sony | Headphones Connect” app, you can change the sensitivity of the automatic audio detection and change the time until the Speak-to-Chat mode ends, in addition to switch the mode between enabled and disabled. In the factory settings, the time until the mode ends is set to about 15 seconds.
  • Page 80 Related Topic What you can do with the “Sony | Headphones Connect” app 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 81 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality.

  • Page 82: Supported Codecs

    When you want to play back music with LDAC, set the sound quality mode to the “Priority on sound quality” mode using the “Sony | Headphones Connect” app. In the “Priority on stable connection” mode (factory setting), music cannot be played back with LDAC.
  • Page 83 DSEE Extreme uses AI technology to reproduce with high accuracy the frequency responses of the original sound source lost during compression. You can switch the settings with the “Sony | Headphones Connect” app. Note When DSEE Extreme is set to “Enable (ON)”, the available operating time is reduced.

  • Page 84: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 85 Even when the volume adjustment function has been assigned to the touch sensor, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app. Related Topic...

  • Page 86: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 87 Even when the volume adjustment function has been assigned to the touch sensor, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app. Related Topic...

  • Page 88: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the available functions may vary depending on the smartphone or mobile phone.
  • Page 89 Tap the touch sensor twice quickly to answer a call. During call Tap the touch sensor twice quickly to finish a call. Related Topic Using only one unit of the headset Receiving a call Making a call 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 90 Names may vary according to the computer or the video calling application you are using. Hint When the settings of the video calling application cannot be checked or calling connections [Headset (WF-1000XM4 Hands- Free)] cannot be selected, select [Headset (WF-1000XM4 Hands-Free)] on the settings of your computer to make connections.
  • Page 91 Connecting to a paired computer (Windows 10) Connecting to a paired computer (Windows 8.1) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) Speaking with someone while wearing the headset (Speak-to-Chat) Customer support websites 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 92 When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”, from both headset units. Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 93 The Google Assistant can be assigned to the headset unit to which the music playback function is assigned. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
  • Page 94 On the headset unit to which the music playback function is not assigned, the Google Assistant feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect”...
  • Page 95 Amazon Alexa can be assigned to the headset unit to which the music playback function is assigned. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
  • Page 96 From [AVAILABLE DEVICES] on the [Select your device] screen, select [WF-1000XM4]. If you cannot find [WF-1000XM4] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. On the [Set up Alexa on your WF-1000XM4] screen, touch [CONTINUE].
  • Page 97 On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the function of the touch sensor on the left unit of the headset (or on the right unit if only the right unit of the headset was worn for the initial settings) is changed to Amazon Alexa. Operate the touch sensor to which the Amazon Alexa feature is assigned to use Amazon Alexa.
  • Page 98 On the headset unit to which the music playback function is not assigned, the Amazon Alexa feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect”...
  • Page 99 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphones to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 100 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 101: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphones to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 102 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 103 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 104 About the touch sensor Wearing the headset About the DSEE Extreme function Speaking with someone while wearing the headset (Speak-to-Chat) 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 105 WF-1000XM4 Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 106 WF-1000XM4 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 107 WF-1000XM4 How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset.

  • Page 108: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 109 If water or foreign objects enter the headset, it may result in fire or electric shock. If water or a foreign object enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 110 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 111 When the charging ports of the headset or charging case get dirty, wipe them clean with a soft dry cloth. Do not wash pants or shirts with the headset units left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer.

  • Page 112: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 113 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

  • Page 114: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WF-1000XM4 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 115: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 116 On the headset unit to which the music playback function is not assigned, the Google Assistant or Amazon Alexa feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.

  • Page 117: Charging Cannot Be Done

    When charging wirelessly, charging may slow down or stop at high or low temperatures depending on the wireless charging pad used. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Charging Resetting the headset Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 118 Be sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 119: Charging Time Is Too Long

    When charging wirelessly, charging may slow down or stop at high or low temperatures depending on the wireless charging pad used. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging Resetting the headset Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 120 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 121 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 122 On the headset unit to which the music playback function is not assigned, the Google Assistant or Amazon Alexa feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.

  • Page 123: Low Sound Level

    Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume on the “Sony | Headphones Connect” app.
  • Page 124 The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.

  • Page 125: Low Sound Quality

    The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
  • Page 126 When this setting is changed, music may pause momentarily. This is not a malfunction. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...
  • Page 127 This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off. If you cover the microphones of the left or right unit of the headset, or if you grasp the headset unit in your hand, a beeping sound (feedback) may be heard.
  • Page 128 The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.

  • Page 129: Pairing Cannot Be Done

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 130: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 131: The Headset Does Not Operate Properly

    When you change the assignment of the functions to the touch sensors with the “Sony | Headphones Connect” app, confirm on the app that the correct function is assigned to the touch sensor.
  • Page 132 The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
  • Page 133 When the earbud tips get soaked, drain the liquid well, and make sure that the earbud tips are dried before use or storage. 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 134: Resetting The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Reset one of the headset units at a time.
  • Page 135 If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video to find out how to reset. https://rd1.sony.net/help/mdr/mov0026/h_zz/ Related Topic Initializing the headset to restore factory settings 5-027-983-11(1) Copyright 2021 Sony Corporation...

  • Page 136: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Set the headset into the charging case. Leave the lid of the charging case open after setting the headset.
  • Page 137 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the video to find out how to initialize.

  • Page 138: Specifications

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM4 Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.

  • Page 139: Compatible Iphone/Ipod

    X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (7th generation), iPod touch (6th generation) * As of February 2021 Note The charging time may differ depending on the conditions of use. 5-027-983-11(1) Copyright 2021 Sony Corporation...

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