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Chapter 2 Installing the Residential Gateway
What Types of Service Accounts Do I Need?
Depending upon the features your service provider offers, you may need to establish
one or both of the following accounts:
A high-speed Internet access account, if your Residential Gateway supports an
Internet connection
An account for telephone service, if your Residential Gateway supports digital
telephone service
Refer to one of the following topics to learn more about the types of service accounts
that you may need to establish.
High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider information about the Residential
Gateway in order to use the high-speed Internet feature that this product offers.
Refer to Information Your Service Provider Needs (on page 14) to learn how to locate
the information your service provider needs to establish a high-speed Internet access
account for the Residential Gateway
I Already Have a High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you will need to give
your service provider the serial number and MAC address of the Residential
Gateway in order to use the high-speed Internet feature that this product offers.
Refer to Information Your Service Provider Needs (on page 14) to learn how to locate
this information.
Information Your Serv ice Prov ider Needs
You will need to give your service provider the following information, which is
printed on the bar code label attached to the device:
The Serial Number (S/N) of the Residential Gateway. The serial number consists
of a series of nine digits.
The Media Access Control (CM MAC) address of the Residential Gateway. The
CM MAC address consists of a series of 12 alphanumeric characters.
The Media Access Control (MAC) address of the Residential Gateway media
terminal adapter (MTA MAC). The MTA MAC address consists of a series of 12
alphanumeric characters.
14
OL-29163-01
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Troubleshooting
