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Lenovo ThinkPad X1 Carbon User Manual
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Lenovo ThinkPad X1 Carbon User Manual

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Machine Types: 20HQ, 20HR, 20K3, and 20K4

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Summary of Contents for Lenovo ThinkPad X1 Carbon

  • Page 1 User Guide Machine Types: 20HQ, 20HR, 20K3, and 20K4...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (March 2017) ©...

  • Page 3: Table Of Contents

    Lenovo programs ... . . Accessing Lenovo programs ..Chapter 5. Security ..51 An introduction to Lenovo programs ..
  • Page 4 Spills on the keyboard ..Calling Lenovo ... . . Error messages ... .
  • Page 5 Japan notice for ac power cord ..and Canada ....Lenovo product service information for Recycling information for China ..
  • Page 6 User Guide...

  • Page 7: Important Safety Information

    Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. © Copyright Lenovo 2017...
  • Page 8 Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an ac power adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.

  • Page 9: Conditions That Require Immediate Action

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2017...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER Do not attempt to replace the non-rechargeable coin-cell battery.

  • Page 14: Electrical Current Safety Information

    • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 16: Plastic Bag Notice

    CHOKING HAZARD – Product contains small parts. Keep away from children under three years. Plastic bag notice DANGER Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Glass parts notice CAUTION: Some parts of your product may be made of glass.

  • Page 17: Chapter 1. Product Overview

    This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view Microphones Infrared camera (available on some models) Power button Conventional camera (available on some models) © Copyright Lenovo 2017...
  • Page 18 For more information, see “Using the fingerprint reader” on page 54. ® ThinkPad pointing device TrackPoint buttons Trackpad TrackPoint pointing stick Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 20. User Guide...

  • Page 19: Left-Side View

    USB-C power adapter. Use the shipped power adapter and power cord to connect the computer to ac power through either of the two USB-C connectors. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials...

  • Page 20: Right-Side View

    HDMI connector The High-Definition Multimedia Interface (HDMI) connector is a digital audio and video interface. It enables you to connect your computer to a compatible digital audio device or video monitor, such as a DVD player or a high-definition television (HDTV). Mini Ethernet connector The mini Ethernet connector makes your computer thinner than the ones with a standard Ethernet connector.

  • Page 21: Rear View

    • For Windows 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen to make your preferred setting. • For Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen to make your preferred setting.

  • Page 22: Bottom View

    Bottom view Emergency-reset hole Speakers Fan louvers Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first. Then insert a straightened paper clip into the emergency-reset hole to reset the computer.
  • Page 23 Note: Depending on the model, your computer might look different from the following illustrations. Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 18.

  • Page 24: Important Product Information Labels

    • FCC ID and IC Certification label • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. User Guide...

  • Page 25: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact the Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Chapter 1...

  • Page 26: Labels For The Windows Operating Systems

    (available on some models) installed in the computer. Note: For the user-installable wireless module, ensure that you use only Lenovo-authorized wireless modules for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer.

  • Page 27: Computer Features

    The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the information provided by Microsoft at: https://www.microsoft.com/en-us/howtotell/default.aspx Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for which the computer is licensed.

  • Page 28: Computer Specifications

    • Micro-SIM-card slot • microSD card slot • Mini Ethernet connector • Two USB-C connectors (Thunderbolt 3 compatible; also used as power connectors) • Two USB 3.0 connectors (including one Always On USB 3.0 connector) Security features • Fingerprint reader •...

  • Page 29: Operating Environment

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.

  • Page 30: An Introduction To Lenovo Programs

    An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available. The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support...
  • Page 31 Lenovo ID This program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your (Windows 10) Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
  • Page 32 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. How do I securely dispose of data stored on the internal storage drive? • Study “Security” on page 51 to find out how you can protect your computer from theft and unauthorized use.
  • Page 35 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 36: Using The Thinkpad Pointing Device

    Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. See “Accessing Lenovo programs” on page 13. 2. Click the input icon 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.

  • Page 37: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 24. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 38: Using The Trackpad

    Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. • Point Use the pointing stick to move the pointer on the screen.

  • Page 39: Using The Trackpad Touch Gestures

    • Right-click Press the right-click zone to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action. • Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.

  • Page 40: Customizing The Thinkpad Pointing Device

    Swipe three fingers up Swipe three fingers down Put three fingers on the trackpad Put three fingers on the trackpad and move them up to open the and move them down to show the task view to see all your open desktop.

  • Page 41: Using The Battery

    To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 13. 2. Click the Global Power Settings tab. Chapter 2...

  • Page 42: Managing The Battery Power

    3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action. Note: If your computer enters sleep or hibernation mode when the battery power is low without the alarm message, the message is displayed when the computer resumes. To resume normal operation, click OK when the message is displayed.

  • Page 43: Cabled Ethernet Connections

    To attach an Ethernet cable to your computer, you need an Ethernet extension adapter. The Ethernet extension adapter is available as an option and shipped with some computer models. You can purchase an Ethernet extension adapter from Lenovo at http://www.lenovo.com/essentials. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet extension adapter.

  • Page 44: Wireless Connections

    1. Remove the connector cover from the Ethernet extension adapter and store the cover in the cover slot 2. Connect one end of the Ethernet extension adapter to the mini Ethernet connector on your computer. Then connect the other end to an Ethernet cable. The Ethernet connector has two indicators that show the status of the network connection.

  • Page 45: Using The Wireless-Wan Connection

    To establish a wireless-LAN connection, do the following: 1. Turn on the wireless feature. See “Using the special keys” on page 18. 2. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 3.

  • Page 46: Using The Bluetooth Connection

    For the Windows 7 operating system, you also can check the wireless-WAN connection status through the Access Connections gauge in the Windows notification area. The more bars encompassed, the better the signal is. Using the Bluetooth connection Bluetooth can connect devices that are within a short distance from one another. Bluetooth is commonly used in the following scenarios: •...

  • Page 47: Using The Airplane Mode

    Enabling the NFC feature By default, the NFC feature is enabled. If the NFC feature of your computer is disabled, do the following to enable the NFC feature: 1. Open the Start menu and then click Settings ➙ Network & Internet ➙ Airplane mode. 2.

  • Page 48: Using The Camera

    – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings. – Open the Start menu and click Lenovo Settings ➙ Camera. Follow the instructions on the screen to configure the camera settings.

  • Page 49: Using A Media Card

    The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication. After you set the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. The infrared camera has the following components: Infrared light-emitting diode (LED) The infrared LED emits infrared light.
  • Page 50 The media-card slot supports the following types of cards: Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card. • MultiMediaCard (MMC) • Secure Digital (SD) card • Secure Digital eXtended-Capacity (SDXC) card •...

  • Page 51: Using An External Display

    Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings. You can use an external display such as a projector or a monitor to give presentations or to expand your workspace.

  • Page 52: Traveling With Your Computer

    Mode to reduce the power consumption of your computer. To enable Airplane Power Mode, do the following: 1. Start the Lenovo Settings program. 2. Click POWER. 3. Locate the Airplane Power Mode feature and follow the instructions on the screen.
  • Page 53 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 54 User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. Power/Connection button: Turn on or turn off the dock. You can also press the button to confirm the connection.

  • Page 57: Setting Up The Thinkpad Wigig Dock

    Emergency-reset hole If your dock stops responding, hold down the power button for several seconds to turn off the dock. If the dock still cannot be turned off, do the following to reset the dock: 1. Remove the ac power adapter. 2.

  • Page 58: Using The Thinkpad Wigig Dock

    5. If an external display is available, connect the external display to the appropriate connector (HDMI or DisplayPort connector) on the dock. The external display shows some wireless pairing instructions when you connect your computer to the dock. 6. Position your computer close to the dock, within 120 cm (47 inches) and a 120-degree sector region relatively to the rear of the computer display.
  • Page 59 • For Windows 7: Click the Start button to open the Start menu, and then click All programs ➙ Intel ➙ Intel Wireless Dock Manager to start the Wireless Dock Manager program. • For Windows 10: Click the action center icon in the Windows notification area.
  • Page 60 User Guide...

  • Page 61: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 62 • On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 63: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 64: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 65 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 66 User Guide...

  • Page 67: Chapter 5. Security

    If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password © Copyright Lenovo 2017...

  • Page 68: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 69: Setting The Security Chip

    • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 70: Using The Fingerprint Reader

    • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 13. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 71 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 72: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 73: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 74 User Guide...

  • Page 75: Chapter 6. Advanced Configuration

    Express drive installed, do additional configurations before you start. For more information, go to http://www.lenovo.com/support/installwin7viausb3. • If an NVM Express drive is installed, additional drivers also are required. For more information, go to https://support.microsoft.com/en-us/kb/2990941. 9. Restore the folder at C:\SWTOOLS that you backed up. © Copyright Lenovo 2017...

  • Page 76: Installing The Windows 10 Operating System

    Microsoft Knowledge Base home page at http://support.microsoft.com/. 12. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 77: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support.

  • Page 78: Using The Thinkpad Setup Program

    Lenovo Companion automatically downloads and installs the updates. System Update or Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 79: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support. BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 80 Main menu When you enter the ThinkPad Setup program, you first see the Main menu as follows: Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • UEFI BIOS Version • UEFI BIOS Date •...
  • Page 81 Descriptions: Enable or disable Internet Protocol Version 4 (IPv4) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first. • UEFI IPv6 Network Stack Values: Disabled, Enabled Descriptions: Enable or disable Internet Protocol Version 6 (IPv6) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first.
  • Page 82 Note: If you want to use an external mouse, select Disabled. • Trackpad Values: Disabled, Enabled Descriptions: Enable or disable the built-in trackpad. Note: If you want to use an external mouse, select Disabled. • Fn and Ctrl Key swap Values: Disabled, Enabled Descriptions: If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key.
  • Page 83 – Mode for Battery Values: Maximum Performance, Battery Optimized Descriptions: Battery Optimized: Always lowest speed • Adaptive Thermal Management Values: Maximize Performance, Balanced Descriptions: Select a thermal management scheme to use. The scheme affects fan sound, temperature, and performance. • CPU Power Management Values: Disabled, Enabled Descriptions: Enable or disable the power-saving feature that stops the microprocessor clock automatically when there are no system activities.
  • Page 84 • Support in Pre Boot Environment – Thunderbolt(TM) device Values: Disabled, Enabled Descriptions: Enable or disable pre-OS support for Thunderbolt devices attached to the Thunderbolt 3 port. To use a device in the pre-boot environment, authorize it in the operating system or set the Security level to No Security.
  • Page 85 Password • Supervisor Password Values: Disabled, Enabled Descriptions: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network-related settings, and system date and time. For more information, see “Passwords introduction” on page 51. • Lock UEFI BIOS Settings Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup.
  • Page 86 • Reader Priority Values: External ➙ Internal, Internal Only Descriptions: If your computer has an internal fingerprint reader and an attached external fingerprint reader, use this option to specify the fingerprint reader priority. • Security Mode Values: Normal, High Descriptions: If the fingerprint is not authenticated, you can enter a password instead. If you have selected Normal, enter either the power-on password or the supervisor password;...
  • Page 87 Descriptions: Use this option to clear the encryption key. • Intel (R) TXT Feature: Values: Disabled, Enabled Descriptions: Enable or disable the Intel Trusted Execution Technology. • Physical Presence for Provisioning: Values: Disabled, Enabled Descriptions: If you select Enabled, a confirmation message is displayed when you change the setting of the security chip.
  • Page 88 Descriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization. I/O Port Access Descriptions: Use this submenu to enable or disable the following hardware features: • Ethernet LAN •...
  • Page 89 Values: Setup Mode, User Mode Descriptions: Specify the system operating mode. • Secure Boot Mode Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode. • Reset to Setup Mode Descriptions: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode.
  • Page 90 Descriptions: Define the system boot capability. – UEFI/Legacy Boot Priority Values: Legacy First, UEFI First Descriptions: Select the boot priority between UEFI and Legacy. – CSM Support (for UEFI Only) Values: Yes, No Descriptions: Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI Only, CSM Supportis selectable.

  • Page 91: Using System Management

    Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
  • Page 92 Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program. To enable or disable the Wake on LAN feature, do the following: 1.

  • Page 93: Chapter 7. Troubleshooting Computer Problems

    • Go to http://www.lenovo.com/support to download and install updates for the device drivers and UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 94: Troubleshooting

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 95: Spills On The Keyboard

    Solution: Do the following: 1. Remove all power sources from the computer and reset the system by inserting a straightened paper clip into the emergency-reset hole. To locate the emergency-reset hole, refer to “Bottom view” on page 6. 2. Reattach the ac power adapter and restart the computer. If the computer does not start up, continue with step 3.
  • Page 96 Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 97: Beep Errors

    Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1. Go to http://www.support.lenovo.com/smartbeep or scan the following QR Code.

  • Page 98: Memory Module Problems

    Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. Replace the system board (service provider only). 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only).

  • Page 99: Wireless-Lan Problem

    • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. • Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, the connection fails or errors occur.

  • Page 100: Thinkpad Pointing Device Problems

    • Problem: Sound does not come from the Bluetooth headset/headphones but comes from the local speaker even though the Bluetooth headset/headphones is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player). 2.

  • Page 101: Computer Screen Problems

    LCD turn-off timer or the blank timer by doing the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 13. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
  • Page 102 • Problem: The screen is blank. Solution: Do the following: 1. Press the display-mode switching key to bring up the image. 2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.

  • Page 103: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 104: Audio Problems

    Solution: Change the resolution and the color depth to lower settings for the primary display. See “Using an external display” on page 35. • Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location.

  • Page 105: Fingerprint Reader Problems

    Solution: The control is designed to compensate for minor differences in balance and does not completely mute either channel. • Problem: There is no volume control for MIDI sound in the Volume Mixer window. Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control.

  • Page 106: Power Adapter Problem

    • Problem: The computer shuts down before the battery status icon shows that the battery is empty. Solution: Fully discharge and recharge the battery for two times. If the problem persists, have the computer serviced. • Problem: The operating time for a fully charged battery is short. Solution: Fully discharge and recharge the battery for two times.

  • Page 107: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 108: Solid-State Drive Problem

    – If the system status indicator blinks slowly, your computer is in sleep mode. Connect the ac power adapter to the computer; then press Fn. – If the system status indicator is off, your computer has no power or is in hibernation mode. Connect the ac power adapter to the computer;...
  • Page 109 Solution: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window. Ensure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct. To open the Device Manager window, go to Control Panel and ensure that you view Control Panel by Category, and click Hardware and Sound ➙...
  • Page 110 User Guide...

  • Page 111: Chapter 8. Recovery Information

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone...

  • Page 112: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...

  • Page 113: Recovery Information For The Windows 10 Operating System

    Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 114 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 115: Chapter 9. Replacing Devices

    1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. © Copyright Lenovo 2017...

  • Page 116: Replacing The Micro Sim Card

    4. Select Disable built-in battery and press Enter. 5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool. Replacing the micro SIM card Before you start, read “Important safety information”...

  • Page 117: Replacing The Microsd Card

    Replacing the microSD card Before you start, read “Important safety information” on page v and print the following instructions. Your computer has a microSD card reader that supports the following types of cards: Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card.

  • Page 118: Replacing The Base Cover Assembly

    Replacing the base cover assembly Before you start, read “Important safety information” on page v and print the following instructions. Note: Depending on the model, your computer might look slightly different from the illustrations in this topic. To replace the base cover assembly, do the following: 1.

  • Page 119: Replacing The Wireless-Wan Card

    5. Install a new base cover assembly in place . Press the left and right sides of the base cover assembly as shown , and then tighten the screws in ascending alphabetical order (a to e) as illustrated 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the wireless-WAN card The following information only applies to computer models with user-installable modules.
  • Page 120 5. Remove the wireless-WAN card by doing the following: a. If a tool is provided with the new wireless-WAN card to help you disconnect cables, use the tool to disconnect the cables from the card. Otherwise, hold the cable connector with your fingers and gently disconnect each cable from the card b.

  • Page 121: Replacing The M.2 Solid-State Drive

    6. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees b.
  • Page 122 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 102. 5.

  • Page 123: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 124: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 125: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at http://www.lenovo.com/support/phone.
  • Page 126 User Guide...

  • Page 127: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 128 User Guide...

  • Page 129: Appendix B. Regulatory Information

    Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad X1 Carbon Compliance ID: TP00086A Machine types: 20HQ, 20HR, 20K3, and 20K4 The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.

  • Page 130: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 131: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Appendix B. Regulatory information...

  • Page 132: Export Classification Notice

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 133: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 134: Korea Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 135: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 136: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 137: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 138: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 139: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
  • Page 140 China RoHS User Guide...
  • Page 141 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 142 User Guide...

  • Page 143: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 144 5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...

  • Page 145: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 146 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 147: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 148 User Guide...

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