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Troubleshooting/
Specifications
Troubleshooting
If a problem occurs while operating the
receiver, check the following to resolve the
problem before consulting your nearest
Sony dealer.
• Check to see if the problem is listed in
this "Troubleshooting" section.
• Visit the Help Guide and enter search
keywords to check whether the
troubleshooting for your problem is
described.
For the customers in Europe:
http://rd1.sony.net/help/ha/strdh79/
h_eu/
For the customers in Taiwan:
http://rd1.sony.net/help/ha/strdh79/
zh-tw/
For the customers in other areas:
http://rd1.sony.net/help/ha/strdh79/
h_zz/
• Reset sound fields to the default settings
(page 39).
• Clear all saved settings and restore the
receiver to the factory default settings
(page 46).
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
General
The receiver is turned off
automatically.
• If "AUTO.STBY" is set to "STBY ON", set it
to "STBY OFF" in the "<SYSTEM>" menu.
• The sleep timer function was activated.
• "PROTECT" (page 53) was activated.
The indicator on the display panel
turns off.
• If the PURE DIRECT indicator on the front
panel lights up, press PURE DIRECT to
turn off this function.
• Press DIMMER on the receiver to select
"BRIGHT" or "DARK".
TV sound
No TV sound is output from the
receiver.
• When the receiver is connected to a TV
compatible with the eARC or ARC
function, make sure the receiver is
connected to an HDMI input jack
compatible with the eARC or ARC
function (page 25, 26, 27). Make sure that
the HDMI input jack of your TV is labeled
"eARC" or "ARC".
• If the TV is compatible with the eARC or
ARC function, make sure the eARC or ARC
function on the TV is set to on.
• If the TV is compatible with the eARC or
ARC function, make sure the Control for
HDMI function on the TV is set to on.
• Make sure "CTRL.HDMI" is set to "CTRL
ON" in the "<HDMI>" menu.
• If you connect to a TV that is compatible
with the ARC function but not compatible
with the eARC function, set "EARC" to
"OFF" in the "<HDMI>" menu.
• Make sure the TV supports the System
Audio Control function. Set the speaker
setting of the TV (BRAVIA) to "Audio
System". Refer to the operating
instructions of your TV regarding how to
set the TV.
• If the TV does not have a System Audio
Control function, set "AUDIO.OUT" in the
"<HDMI>" menu to:
– "TV+AMP" if you want to listen to the
sound from the TV speaker and
receiver.
– "AMP" if you want to listen to the sound
from the receiver only.
GB
47
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