Table of contents 1 Safety .......... 4 10 Before using for the first time........ 33 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 33 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 34 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 34 1.6 Safe cleaning and mainten-...
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14 Childproof lock...... 40 17.8 Cleaning the water outlet 14.1 Activating the childproof hose at the siphon .... 52 lock ......... 40 17.9 Cleaning the water inlet fil- 14.2 Deactivating the childproof ter ........... 53 lock ......... 40 18 Troubleshooting....... 55 15 Home Connect ...... 40 18.1 Emergency release .... 64 15.1 Connecting the appliance 19 Transportation, storage and...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of injury! This appliance runs programmes that use active oxygen. Active oxygen can cause eyes to water and irritate the mucosa. ▶ Do not open the appliance door using the emergency release if a programme is running with active oxygen. ▶...
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en Safety WARNING ‒ Risk of poisoning! Poisonous fumes may be given off if you use cleaning agents that contain solvents. ▶ Do not use cleaning agents that contain solvents.
Preventing material damage en Make sure that the valve housing ▶ Preventing material damage 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Preventing material damage Ensure that the inner diameter of terial damage and damage to the ap-...
en Environmental protection and saving energy Do not use cleaning products with Add → Page 36 detergent based on ▶ a high alcohol content. the laundry's degree of soiling. Do not use hard scouring pads or ▶ a For light to normal soiling, a smal- cleaning sponges.
Installation and connection en Remove any accessories from the 3.3 Energy saving mode drum. If you do not use the appliance for an Close the appliance door. extended period, it automatically switches to energy-saving mode. All 4.2 Contents of package displays go out and flashes.
en Installation and connection 4.3 Requirements for the in- Installation loca- Requirements tion stallation location Kitchen unit Only install the Note: Observe the information on appliance under- safety → Page 4 and preventing ma- neath a continu- terial damage → Page 11. ous worktop that is securely con- WARNING nected to adja- Risk of electric shock!
Installation and connection en Pull the hoses out of the holders. Remove the 4 sleeves. Unscrew and remove all 4 Put on the 4 cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Pull the power cable out of the holder.
en Installation and connection Unscrew and remove the screws in Remove the transport strut. the vertical transport struts using a T20 screwdriver. 4.6 Connecting the appliance Remove the transport struts. Connecting the water inlet hose Note: Observe the information on safety → Page 4 and preventing ma- terial damage → Page 11.
Installation and connection en When connecting to a 21 mm = ½" Sink Fix and secure tap, first fit the adapter with a seal- the water outlet ing washer. hose with an el- bow. Plastic pipe with Fix and secure rubber sleeve or the water outlet gully hose with an el-...
en Installation and connection To align the appliance, turn the ap- Check the mains plug is inserted pliance feet. Check that the appli- properly. ance is level using a spirit level. All appliance feet must stand firmly on the ground. Screw the lock nuts tightly against the housing using a WAF 17 wrench.
Familiarising yourself with your appliance en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Display en Display 6 Display The display shows the current settings, options or relevant information. Display Display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time → "Buttons", Page 23 10 kg Recommended The maximum load capacity for the selec- load...
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en Display Display Designation More information Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 40 Blood The stain type is activated. Grass The stain type is activated.
Buttons en Buttons 7 Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for → "Programmes", Page 25. Button Selection More information (Start/Reload/ ¡ Start Start, cancel or pause the pro- Pause) gramme.
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en Buttons Button Selection More information 3 sek. (Child ¡ Activate → "Childproof lock", Page 40 Lock 3 sec.) ¡ Deactivate (Spin Speed Multiple selection Basic settings Reduction) (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate (Power Rinse) ¡...
Accessories en Accessories 9 Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WMZ2381 sion hose for cold water or AquaStop (approx. 2.50 Pedestal with drawer Install the appliance at a WMZPW20W raised height so that it can be easily loaded and...
Laundry Note: More detailed instructions for several times use can be found on www.bosch- – Wash large and small items of home.com or by scanning the QR laundry together code on the title page of this user –...
Laundry en ¡ Not suitable for removing stains, 11.3 Freshening up laundry sweat and sweat odours Note These items of laundry need to be Observe the following information to washed. freshen up the laundry: ¡ Only freshen up dry laundry ¡ Suitable for all items, including ¡...
en Detergents and care products ¡ Do not mix different liquid deter- Detergents and care products 12 Detergents and care gents ¡ Do not mix detergent and fabric products softener ¡ Do not use products that have ex- Detergents and care products Note: Observe the information on pired or are highly congealed safety → Page 4 and preventing ma-...
Basic operation en Water hardness Hardness range Total hardness in mmol/ German degrees in °dH soft (I) 0–1.5 0–8.4 medium (II) 1.5– 2.5 8.4–14 hard (III) over 2.5 over 14 Example of a manufacturer's instructions for detergent These example values refer to a standard load of 4–5 kg.
en Basic operation ¡ To prevent creasing, take note of Insert the detergent drawer. the maximum load for the → "Programmes", Page 25. 13.6 Use the measuring aid for liquid detergent Requirement: The laundry is pre- pared. To add liquid detergent, you can use → "Laundry", Page 34 a measuring aid in the detergent Open the door.
Basic operation en ¡ Do not use the measuring aid for 13.10 Adding laundry liquid detergent for gel detergents, Notes washing powder, or if Prewash or ¡ Observe the information on safety "Ready in" time are activated. → Page 4 and preventing material ¡ Observe the information about de- damage → Page 11.
en Childproof lock – If the water level is high, start Childproof lock 14 Childproof lock the Spin programme or select a suitable programme for draining. Secure your appliance against being Childproof lock → "Programmes", Page 25 operated unintentionally using the Remove the laundry → Page 40. controls.
Home Connect en Press and hold for at least ¡ → "Connecting the appliance to a 3 seconds. WLAN home network (Wi-Fi) with WPS function", Page 41 a The display shows Aut. ¡ → "Connecting the appliance to a Press WLAN home network (Wi-Fi) Press the WPS button on the without WPS function", Page 42 router within the next 2 minutes.
en Home Connect In the Home Connect app, enter 15.2 Connecting the appli- the network name (SSID) and ance to a WLAN home password (key) for your home net- network (Wi-Fi) without work. WPS function Carry out the steps in the Home Connect app to connect the If your router does not have a WPS appliance.
Home Connect en Press - + to set the required 15.4 Connecting the appli- time period. ance to the energy man- Press ager Press The energy manager manages the a If the display shows , the Flex- power supply from your conventional start is activated.
en Home Connect 15.6 Deactivating Wi-Fi on the 15.9 Remote start appliance Enable the appliance for remote start via the Home Connect app. Press and hold for at least three seconds. Activating remote start Set the programme to position 4. Notes a The display shows Con. ¡...
Home Connect en nect server and if Remote Dia- gnostics is available in the country in which you are using the appliance. Tip: For further information and de- tails about the availability of Remote Diagnostics in your country, please visit the service/support section of your local website: www.home-con- nect.com 15.11 Data protection...
en Basic settings Basic settings 16 Basic settings You can configure the appliance to meet your needs. Basic settings 16.1 Overview of basic settings Basic setting Programme posi- Value Description tion End signal 0 (off) Set the volume of 1 (quiet) the signal at the 2 (medium) end of the pro- 3 (loud)
Cleaning and servicing en 16.2 Changing the basic set- Remove all de- Fresh deposits tergent residue, are easier to re- tings spray residue or move without Set the programme selector to po- other residues leaving any sition 1. immediately. residue. Keep the appli- This allows the ance door and residual water to...
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en Cleaning and servicing Press down on the insert and re- Fit the insert and click it into place. move the detergent drawer. Clean the opening for the deter- Pull out the insert upwards. gent drawer. Clean the detergent drawer and in- Push in the detergent drawer.
Cleaning and servicing en Reinsert the siphon cap into the 17.4 Cleaning the liquid de- dispenser (making sure to align tergent dispenser A the installation marks) and push down firmly until it clicks into If there is liquid detergent residue in place. the dispenser: Pull out the dispenser drawer and remove the liquid detergent dis-...
en Cleaning and servicing Slide a sufficiently large receptacle 17.6 Cleaning the drain pump under the opening. Clean the drain pump in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 11 sections to ensure that you use the appliance safely.
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Cleaning and servicing en Cleaning the drain pump CAUTION - Risk of scalding! When you wash at high temperat- Note: Please read the information in ures, the detergent solution gets the Safety → Page 4 and Preventing hot. material damage → Page 11 sections Do not touch the hot detergent to ensure that you use the appliance ▶...
en Cleaning and servicing Ensure that both impellers can Insert the maintenance flap and turn. lock it into place. Insert the pump cap. Close the maintenance flap. Ensure that the parts of the ‒ 17.7 Cleaning the intake pump cap are correctly as- sembled.
Cleaning and servicing en Loosen the hose clamp and care- 17.9 Cleaning the water inlet fully remove the water outlet hose. filter Emptying the water inlet hose In order to clean the filter, first empty the water inlet hose. Turn off the tap. Set a programme, except for Rinse, Spin or a draining pro- gramme.
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en Cleaning and servicing Clean the filter with a small brush. Connect the water inlet hose and check for leaks.
Troubleshooting en Troubleshooting 18 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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en Troubleshooting Fault Cause and troubleshooting "E:36 / -25 / -26" Drain pump is blocked. → "Cleaning the drain pump", Page 50 ▶ "E:38 / -25 / -26" Drain pump is blocked. → "Cleaning the drum", Page 47 ▶ if the fault is displayed again, → "Cleaning the drain pump", Page 50 ▶...
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Troubleshooting en Fault Cause and troubleshooting lights up. Open the door again. Remove any trapped laundry. Close the door. Press to start the programme. flashes. Door is not closed. Close the door. Press to start the programme. All other error codes. Malfunction Call the after-sales service.
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en Troubleshooting Fault Cause and troubleshooting The door cannot → "Cancelling the programme", Page 39 ▶ be opened. Water level is too high. Start the Drain programme. ▶ Power failure. Open the door using the emergency release. ▶ → "Emergency release", Page 64 The water is not drain- Drain pipe or water outlet hose is blocked.
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Troubleshooting en Fault Cause and troubleshooting Water is not flowing Turn on the tap. ▶ in. Detergent is not The water inlet hose is kinked or jammed. being dispensed. Ensure that the water inlet hose is not kinked or ▶ jammed. The spin cycle runs The unbalanced load detection system eliminates an several times.
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en Troubleshooting Fault Cause and troubleshooting Drum does not turn, Load detection is active. water does not flow in. Not a fault – no action required. ▶ Note: The load detection can take up to two minutes. Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶...
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Troubleshooting en Fault Cause and troubleshooting Loud noises during Secure the appliance feet. Aligning the appliance ▶ the spin cycle. Transit bolts have not been removed. Removing the transit bolts ▶ Persistent, quiet whirr- Active oxygen treatment is active. ing fan noise. Not a fault –...
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en Troubleshooting Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the Spin programme.
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Troubleshooting en Fault Cause and troubleshooting Odours have formed Humidity and detergent residue may promote the in the appliance. formation of bacteria. → "Cleaning the drum", Page 47 ▶ If you are not using the appliance, leave the door ▶ and detergent drawer open so that residual water can evaporate.
19.1 Removing the appliance ▶ → "Installation and connection", Note: More detailed instructions for Page 13 and use can be found on www.bosch- → "Before using for the first time", home.com or by scanning the QR Page 33. code on the title page of this user manual.
Customer Service en 19.4 Disposing of old appli- Customer Service 20 Customer Service ance If you have any queries on use, are Customer Service Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
en Customer Service Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 20.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
Consumption values en Consumption values 21 Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
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¡ Left-on mode: Declaration of Conformity 23 Declaration of Con- 0,50 W formity ¡ Time until the networked Robert Bosch Hausgeräte GmbH Declaration of Conformity standby mode hereby declares that the appliance is set (Wi-Fi): with Home Connect functionality 5 Min. meets the essential requirements and ¡...
Declaration of Conformity en 5 GHz WLAN (Wi-Fi): For indoor use only.
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Expert advice for your Bosch home appliances, help with problems or a repair from Bosch experts. Find out everything about the many ways Bosch can support you: www.bosch-home.com/service Contact data of all countries are listed in the attached service direct- ory.