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TravelMate 5720/5320 Series Extensa 5620/5220 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
Revision History Please refer to the table below for the updates made on TravelMate 5720/5320 and Extensa 5620/5220 Series service guide. Date Chapter Updates...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Table of Contents External Modules Disassembly Flowchart ......59 Removing the Battery Pack ........60 Removing the SD dummy card .
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FRU (Field Replaceable Unit) List TravelMate 5720/5320 and Extensa 5620/5220 Exploded Diagram ... .126 Model Definition and Configuration TravelMate 5720/5320 Series ......... .138 Extensa 5620/5220 Series .
DVI-D (true digital video interface) support (for selected models) Storage subsystem 80/120/160 GB or larger hard disk drive with Acer Disk Anti-Shock Protection (DASP) (for selected models) 80/120/160 GB or larger hard disk drive with Acer Disk Anti-Shock Protection (DASP) enhancement (for...
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PC Card slot (one Type II) 5-in-1 card reader (MS/MS PRO/MMC/SD/xD) Four USB 2.0 ports DVI-D port (for selected models) IEEE 1394 port Fast Infrared (FIR) port (for selected models) External display (VGA) port S-video/TV-out (NTSC/PAL) port Headphones/speaker/line-out jack Line-in jack Microphone jack Ethernet (RJ-45) port Modem (RJ-11) port...
The left and right buttons function like the left center* and right) and right mouse buttons. *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4- way control function (manufacturing option) or a 4-way scroll button (manufacturing option).
Icon Closed Front View Icon Item Icon Speakers 5-in-1 card reader Line-in jack Microphone jack Headphones/ speaker/line-out jack Infrared port Bluetooth communication switch Wireless communication switch Latch Item Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components.
Left View Icon DVI-D Right View Icon Chapter 1 Item Kensington lock slot Connects to a Kensington-compatible computer security lock. Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based port network. External display Connects to a display device (e.g., external (VGA) port monitor, LCD projector).
Icon Rear Panel Icon Bottom Panel Item Optical drive eject Ejects the optical disk from the drive. button Emergency eject Ejects the optical drive tray when the computer is hole turned off. Item Three USB 2.0 Connect to USB 2.0 devices (e.g., USB ports mouse, USB camera).
Icon Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. Icon Function Power Battery Bluetooth Wireless LAN Num Lock Caps Lock NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode.
“and one user-programmable button. Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager.
Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
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Function Left Button (1) Scroll NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger movement; hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Either press < > at the bottom-right of the keyboard, or hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard.
Acer Empowering Technology The Empowering Technology toolbar makes it easy for you to access frequently used functions and manage your new Acer system. Displayed by default in the upper half of your screen, it provides access to the following utilities: Acer eNet Management hooks up to location-based networks intelligently.
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Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you move from one location to another. Settings stored include network connection settings (IP and DNS settings, wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information.
To access this utility, select "Acer ePower Management" from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select "Acer ePower Management".
Acer ePresentation Management Acer ePresentation Management lets you project your computer's display to an external display device or projector using the hotkey: <Fn> + <F5>. If auto-detection hardware is implemented in the system and the...
For projectors and external devices that are not auto-detected, launch Acer ePresentation Management to choose an appropriate display setting. NOTE: If the restored resolution is not correct after disconnecting a projector, or you need to use an external resolution that is not supported by Acer ePresentation Management, adjust your display settings using Display Properties or the utility provided by the graphics vendor.
Acer eLock Management Acer eLock Management is simple yet effective utility that allows you to lock removable storage, optical and floppy drive devices to ensure that data can't be stolen while your system is unattended. Removable Storage Devices — includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives, USB memory card readers, IEEE 1394 disk drives, and any other removable storage devices that can be mounted as a file system when plugged into the system.
To use Acer eLock Management, the Empowering Technology password must be set first. Once set, you can apply locks to any of the devices types. Lock(s) will immediately be set without any reboot necessary, and will remain after rebooting, until removed.
For more information, please refer to "Acer eRecovery Management" on page 61 in the AcerSystem User's Guide. NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management's "System backup to optical disc" feature to burn a backup image to CD or DVD. To...
The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Settings include display brightness, power plan, volume, wireless networking on/off, external display settings, display orientation and synchronization status.
Launching the utility is as easy as pressing one buttons. For more information refer to the NTI Shadow help files. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settings.
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Settings Apply Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below:...
Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. Norton Internet Security Norton Internet Security is an anti-virus utility that can protect against viruses, keeping your data safe and secure.
Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage CPU Fan True Value Table DTS(degree C) Fan Speed (rpm) 45-50 0-3000 55-66 0-3300 68-74 3300-3800 78-83 3800-4100 86-91 4100-4800 ° Throttling 50%: On= 99 C; OFF=93 C °...
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Item Cache controller Cache size System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Specification Built-in CPU 1MB to 4MB (See CPU type) Specification...
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Memory Combinations Slot 1 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB 2048MB 2048MB 2048MB 2048MB 2048MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
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Specification Specification Intel® Wireless WiFi Link 4965AGN (dual-band quad- mode 802.11a/b/g/Draft-N) network connection, supporting Acer SignalUp™ with InviLink™ Nplify™ wireless technology Intel® PRO/Wireless 3945ABG (dual-band tri-mode 802.11a/b/g) Wi-Fi CERTIFIED® network connection, supporting Acer SignalUp™ wireless technology 11~54 Mbps, up to 270 Mbps for Draft-N 802.11b+g, Draft-N...
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Combo Drive module Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Super-Multi Drive module Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Chapter 1 Specification...
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Super-Multi Drive module Item Applicable disc format Loading mechanism Power Requirement Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Sampling rate Internal microphone Internal speaker / Quantity Specification Applicable disc format CD: CD-DA, CD-ROM, CD-ROM XA, PhotoCD (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+R DL, DVD+RW...
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Video Interface Item Chipset Package Interface Supports ZV (Zoomed Video) port Video Memory Item Chipset Memory size Interface Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port...
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System Board Major Chips Item Audio Codec Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage LCD 15.4”...
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LCD 15.4” inch Item Typical White Luminance (cd/m also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec Nominal Input Voltage VDD Typical Power Consumption (watt) Weight Physical Size(mm) Electrical Interface Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower °...
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System Power Management ACPI mode Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Power Management OS initiated shutdown. All devices in the system are turned off completely. Individual devices such as the CPU and hard disc may be power managed in this state.
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, press F5 or F6.
Information The Information screen displays a summary of your computer hardware information. I n f o r m a t i o n M a i n C P U Ty p e : C P U S p e e d : I D E 0 M o d e l N a m e : I D E 0 S e r i a l N u m b e r : I D E 1 M o d e l N a m e :...
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n f o r m a t i o n M a i n S y s t e m Ti m e : S y s t e m D a t e : S y s t e m M e m o r y : E x t e n d e d M e m o r y :...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. The hours are displayed with 24-hour format. System Date Sets the system date. System Memory This field reports the memory size of the system.
Advanced I n f o r m a t i o n M a i n A H C I M o d e : I n f r a r e d P o r t : A S F C o n f i g u r a t i o n H e l p S e l e c t I t e m E s c...
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Supervisor Password Is : User Password Is : HDD 0 Password Set Supervisor Password Set User Password Set HDD 0 Password Password on Boot Help Select Item ↑...
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password is Set User Password Set Supervisor Password Primary HardDisk Security Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.
Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
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If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Information Main Boot priority order: 1: CD-ROM: PIONEER DVD-RW DVR-K17RS- (PM) 2: USB CD-ROM:...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Exit Saving Changes Exit Disarding Changes Load Setup Defaults Discard Changes Save Changes Help ↑ ↓ Select Item ← → Exit Select Menu The table below describes the parameters in this screen.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run HDD_PW.EXE Key in “hdd_pw 15494 0”...
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Remove BIOS Password: If you key in wrong Supervisor Password for three time, “System Disabled” would display on the screen. See the image below. Chapter 2...
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If you need to solve BIOS password locked problem, you can run BIOS_PW.EXE Key in “bios_pw 14452 0” Choose one upper-case string Reboot the system and key in “qjjg9vy” or “07yqmjd” to BIOS user password. Chapter 2...
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Hex screwdriver...
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Place the system on a flat, stable surface.
External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack Turn base unit over. Slide the battery lock/unlock latch to the unlock position (1). Slide and hold the battery release latch to the release position (2), then remove the battery from the main unit (3). Removing the SD dummy card Push the SD dummy card all the way in to eject it (1, 2).
Pull it out from the slot (2). Removing the PC and ExpressCard dummy cards Press the eject button to pop out the button. Press it again (1) to pop out the PC dummy card (2). Remove the PC dummy card from the slot. Chapter 3...
Push the ExpressCard dummy card all the way in to eject it. Pull it out from the slot. Removing the Lower Cover See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards” on page 61. Remove the seven screws (B) on the lower cover.
Use a plastic screw driver to carefully pry open the lower cover. Remove the lower cover from the lower case. Removing the DIMM See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards”...
Remove the DIMM module. Removing the WLAN Board Modules See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards” on page 61. See “Removing the Lower Cover” on page 62. Remove the tape holding the gray antenna.
Move the antenna away from the WLAN board and remove the two screws (F) on the WLAN board to release the WLAN board. Step Size (Quantity) M2 x L3 (2) Detach the WLAN board from the WLAN socket. NOTE: When attaching the antenna back to the WLAN board, make sure the cable are arranged properly. Removing the Hard Disk Drive Module See “Removing the Battery Pack”...
Disconnect the hard disk module from the connector by pulling on the mylar tab on the hard disk module. Remove the hard disk module. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. Remove the hard disk from the hard disk rubber enclosure as shown.
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Turn the base unit over, then remove the one screw (A) on the bottom side of the unit. Step Size (Quantity) M2.5 x L6 (1) Carefully use a plastic screw driver (1) to eject the optical drive tray (2). Pull the optical drive module out from the main unit. Chapter 3 Color Black...
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Remove the one screw (C) securing the locker bracket and remove the locker bracket from the optical disk drive module. Step Size (Quantity) Color Torque M2 x L4 (1) Silver 1.6 kgf-cm Chapter 3...
Main Unit Disassembly Process Main Unit Disassembly Flowchart HEAT SINK FAN C x9 (Cx5 for UMA module) CPU/VGA THERMAL MODULE BOARD USB BOARD Screw List Chapter 3 MAIN UNIT DISASSEMBLY MAIN UNIT MIDDLE COVER Fx 2 KEYBOARD A x 2 H x 2 LCD MODULE A x 14...
Removing the Modem Board See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the DIMM” on page 63.. See “Removing the WLAN Board Modules” on page 64.. Remove the 2 screws (C) securing the modem card. Step Size (Quantity) M2 x L4 (2)
Disconnect the heatsink fan connector from FAN1 on the main board. Remove the two screws (C) securing the heatsink fan module. Step Size (Quantity) M2 x L4 (2) Remove the heatsink fan module from the main board. Removing the CPU and VGA Heatsink Module See “Removing the Battery Pack”...
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Remove the nine screws (C) securing the CPU and VGA heatsink module in place. Step Size (Quantity) M2 x L4 (9) NOTE: There are only five (5) screws for the UMA module. Slide out and remove the heatsink module. Color Silver 3.0 kgf-cm Torque...
Removing the CPU See “Removing the Battery Pack” on page 60.. See “Removing the Lower Cover” on page 62.. See “Removing the Heatsink Fan Module” on page 70. See “Removing the CPU and VGA Heatsink Module” on page 71. Using a flat screwdriver, turn the CPU socket latch counter-clockwise to release the CPU, then remove the CPU.
Remove the two screws (D) securing the VGA board. Step Size (Quantity) M2.5 x L5 (2) Carefully remove the VGA board from the main board. Removing the Middle Cover and the Power Board See “Removing the Battery Pack” on page 60. Open the LCD screen all the way to facilitate the easy removal of the middle cover.
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Detach the cover and turn it over on the keyboard. Disconnect the Power board cable from the main board and disconnect the Power board cable. Chapter 3...
Remove the Middle Cover together with the Power board. Remove the one screw (F) securing the Power board to the middle cover, and remove the Power board from the middle cover. Step Size (Quantity) M2 x L3 (1) Removing the Keyboard See “Removing the Battery Pack”...
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Remove the two screws (F) securing the keyboard to the upper case. Step Size (Quantity) M2 x L3 (2) Carefully pry the keyboard out of the latch and slide it out; then turn it over on the touchpad area. Chapter 3 Color Silver 1.6 kgf-cm...
Disconnect the keyboard cable from the main board to remove the keyboard. Removing the LCD Module See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the WLAN Board Modules” on page 64. See “Removing the Middle Cover and the Power Board”...
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Remove the acetic tape and disconnect the LCD coaxial cable from the LCD1 connector on the main board and release it from the latch. Remove the internal microphone cable from the INTMIC1 connector on the main board. Chapter 3...
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Release the wireless LAN antenna cables from the hole and latches as shown. Remove the two screws (A) from the base of the unit. Step Size (Quantity) M2.5 x L6 (2) 10. Remove the two screws (H) from the left and right hinge of the LCD module. Step Size (Quantity) M2.5 x L8 (2)
Separating the Upper Case from the Lower Case See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards” on page 61. See “Removing the Lower Cover” on page 62. See “Removing the DIMM”...
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19. Disconnect the Launch board cable from the SWITCHCN1 from the main board. 20. Disconnect the fingerprint cable (select model only) from the FPCN1 connector on the main board. Chapter 3...
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21. Disconnect the touchpad cable from the TOUCHPAD1 on the main board. 22. Remove the fourteen screws (A) on the bottom panel. Step Size (Quantity) Color Torque 1~14 M2.5 x L6 (14) Black 3.0 kgf-cm 23. Gently raise the upper case from the main unit. Chapter 3...
Removing the Launch Board See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards” on page 61. See “Removing the Lower Cover” on page 62. See “Removing the DIMM”...
19. Remove the one screw (F) holding the launch board and remove the launch board from the upper cover. Step Size (Quantity) M2 x L3 (1) Removing theTouch Pad Board Module See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards”...
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18. Remove the fingerprint cable from the fingerprint board. 19. Remove the touch pad cable from the touch pad board. Chapter 3...
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20. Remove the two screws (F) on the touch pad bracket and remove the touch pad bracket from the upper case. Step Size (Quantity) M2 x L3 (2) 21. Remove the two screws (F) from the fingerprint board. Step Size (Quantity) M2 x L3 (2) 22.
23. Carefully pry loose and remove the touch pad board. WARNING:The touchpad board is glued to the upper case, only remove the touchpad board if it is defective. Removing the main board See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card”...
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19. Disconnect the speaker cable from the SPKR1 on the main board. 20. Remove the two screws (C) holding the main board. Step Size (Quantity) Color Torque M2 x L4 (2) Silver 1.6 kgf-cm 21. Carefully detach the main board and turn it over to access the USB board cable. 22.
Removing the Speaker Modules See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card” on page 60. See “Removing the PC and ExpressCard dummy cards” on page 61. See “Removing the Lower Cover” on page 62. See “Removing the DIMM”...
21. Remove the four screws (C) holding the left and right speakers. Step Size (Quantity) M2 x L4 (4) 22. Remove the left and right speakers from the upper case. Removing the USB Board See “Removing the Battery Pack” on page 60. See “Removing the SD dummy card”...
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19. Remove the one screw (C) securing the USB board to the lower case. Step Size (Quantity) Color Torque M2 x L4 (1) Silver 1.6 kgf-cm 20. Partially lift the USB Board from the lower case. 21. Detach the cable from the USB board. Chapter 3...
LCD Module Disassembly Process LCD Module Disassembly Flowchart LCD ASSEMBLY LCD FPC LEFT LCD CABLE BRACKET Main Screw List Item Chapter 3 LCD MODULE DISASSEMBLY LCD MODULE LCD BEZEL INVERTER BOARD Ex 1 LEFT HINGE RIGHT LCD BRACKET ANTENNAS Screw M2.5 x L6 M2.5 x L5 M2 x L3...
Removing the LCD Bezel See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the DIMM” on page 63. See “Removing the WLAN Board Modules” on page 64. See “Removing the Middle Cover and the Power Board” on page 74. See “Removing the Keyboard”...
Removing the LCD module with the Brackets See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the DIMM” on page 63. See “Removing the WLAN Board Modules” on page 64. See “Removing the Middle Cover and the Power Board” on page 74. See “Removing the Keyboard”...
Removing the Inverter Board and FPC Cable See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the DIMM” on page 63. See “Removing the WLAN Board Modules” on page 64. See “Removing the Middle Cover and the Power Board” on page 74. See “Removing the Keyboard”...
Removing the LCD Brackets See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the DIMM” on page 63. See “Removing the WLAN Board Modules” on page 64. See “Removing the Middle Cover and the Power Board” on page 74. See “Removing the Keyboard”...
10. Remove the two screws (E) securing the left and right hinge to the back cover. Step Size (Quantity) M2.5 x L5 (2) 11. Remove the left and right hinge from the back cover. Removing the Antennas See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover”...
12. Remove the tapes together with the antenna cables from the back cover. Removing the Internal Microphone and Web Camera See “Removing the Battery Pack” on page 60. See “Removing the Lower Cover” on page 62. See “Removing the DIMM” on page 63. See “Removing the WLAN Board Modules”...
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14. Remove the internal microphone from the back cover. 15. Remove the Web camera from the back cover. Chapter 3...
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn...
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Error Message List Error Messages System timer error Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
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Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
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Code Chapter 4 Beeps Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice...
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Code Beeps Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Area Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives...
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Code Code Chapter 4 Beeps Prepare Boot Initialize DMI parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen (optional) Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional)
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Code Beeps Boot to Mini DOS Clear Huge Segment Boot to Full DOS Chapter 4...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Power-Related Symptoms Symptom / Error The system doesn’t power-off. Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
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Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation mode. The system doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices.
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Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work. Modem-Related Symptoms Symptom / Error Internal modem does not work correctly. NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 120. Action in Sequence Reconnect touchpad cable.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 103.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Bottom View Description SATA Connector PC Card Reader LAN Connector CRT Connector 1394 Connector Description USB Connector Card Reader Line-out jack Mic-in jack Headphone jack Chapter 5...
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Standard Operation Procedures of Password Bypassing and BIOS Recovery For RD and CSD to debug easily, the system provide one hardware DIP switch for Bypassing Password Check, and one Hotkey to enable BIOS Recovery. DIP Switches: Hotkey to enable BIOS Recovery: Fn+ESC, then Power Button. To use this function, it is strongly recommended that the AC adapter is connected to the system and plug-in to a wall outlet and the Battery is also in the system Bypassing Password Check (SW1): If the user has set Password (power-on or setup password) for security...
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special BIOS block, called BootBlock. RD/CSD can use this special BIOS code to recover the BIOS to a successful one if previous BIOS flashing process fails. However, before doing this, one Crisis Disk should be prepared in WinXP. Detailed steps are as the followings: Prepare the Crisis Disk in WinXP.
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Extensa 5620/5220 is not ready as the service guide released. We will update the FRU list as soon as we got the latest FRU list. TravelMate 5720/5320 and Extensa 5620/5220 FRU List Category Adapter Battery Part Name and Description ADAPTER 65W DELTA SADP-65KB ADAPTER 65W LITEON PA-1650- 02WR ADAPTER 65W LISHIN SLS0335A19A54LF Acer Part No. AP.06501.007 AP.06503.011 AP.06506.003 Chapter 6...
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TOUCHPAD BOARD SYNAPTICS TM51-389 LED BOARD BLUETOOTH MODULE FOXCONN BCM2045 Note: The bluetooth module does not contain the black mylar as the image shows.. BT MODULE FOXCONN BCM2045 MODEM CABLE Acer Part No. BT.00603.014 BT.00604.006 BT.00605.002 BT.00603.012 BT.00604.005 BT.00605.003 BT.00903.004 54.A74V1.001 54.A74V1.002 54.TCZV1.001...
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POWER CORD 10A 250V SWISS POWER CORD 2.5A 250V AUSTRALIA POWER CORD 2.5A 250V SOUTH AFRICA BK POWER CODE 7A 125V JAPAN 2PIN LOWERCASE W/SPEAKER SPEAKER MIDDLE COVER W/MICROPHONE (TRAVELMATE) Acer Part No. 50.TCZV1.001 50.TCZV1.002 50.TCZV1.003 27.01518.781 27.01518.591 27.T30V1.001 27.01518.531 27.01518.541 27.T30V1.004 27.01518.551...
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CPU CEL-M370 1.5GMHZ INTEL CPU DOTHAN730 1.6GMHZ INTEL CPU DOTHAN740 1.73GMHZ INTEL CPU DOTHAN725A 1.6GMHZ INTEL CPU CEL-M370 1.5G MHZ INTEL CPU CEL-M380 1.6GMHZ INTEL CPU CEL-M390 1.7GMHZ INTEL CPU CEL-M360 1.4GMHZ INTEL Acer Part No. 60.ADKV1.003 42.TCZV1.003 42.TCZV1.002 42.TCZV1.001 33.TCZV1.001 60.TCZV1.002 60.ADKV1.002 6M.TB2V1.001...
Model Definition and Configuration TravelMate 5720/5320 Series Acer Model Country Part AS505 India LX.AV 1ANW 30C.0 AS505 Indonesia LX.AV 1ANW 30C.0 AS505 Malaysia LX.AV 1ANW 30C.0 AS505 Philippines LX.AV 1ANW 30C.0 AS505 Singapore LX.AV 1ANW 30C.0 AS505 Thailand LX.AV 1ANW 30C.0...
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Acer Model Country Part AS505 USA/ LX.AV 1AWX Canada - 30J.00 Canadian French AS505 USA/ LX.AV 1AWX Canada - 30J.00 Canadian French AS505 Australia/ LX.AV 1AWX 305.00 Zealand AS505 USA/ LX.AV 1AWX Canada 305.00 AS505 ACLA- LX.AV 1AWX Spanish 305.01...
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Acer Model Country Part AS505 Philippines LX.AV 1ANW 30C.0 AS505 Malaysia LX.AV 1ANW 30C.0 AS505 Thailand LX.AV 1ANW 30C.0 AS505 Thailand LX.AV 2WXM 30J.01 AS505 EMEA Belgium LX.AV 1AWX 30J.03 AS505 EMEA Middle LX.AV 1AWX East 30J.04 AS505 EMEA Middle LX.AV...
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Acer Model Country Part AS505 EMEA Eastern LX.AV 1AWX Europe 30J.03 AS505 EMEA Denmark LX.AV 1AWX 30J.02 AS505 EMEA France LX.AV 1AWX 30J.02 AS505 EMEA Germany LX.AV 1AWX 30J.02 AS505 EMEA Germany LX.AV 1AWX 30J.02 AS505 EMEA Holland LX.AV 1AWX 30J.03...
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Acer Model Country Part AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 30J.03 AS505 EMEA Portugal LX.AV 1AWX 30J.03 AS505 EMEA Sweden/ LX.AV 1AWX Finland 30J.02 AS505 EMEA Turkey LX.AV 1AWX 30J.04 AS505 EMEA Switzerland LX.AV 1AWX 30J.04 AS505 EMEA LX.AV 1AWX 30J.04...
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Acer Model Country Part AS505 EMEA France LX.AV 1AWX 30J.02 AS505 EMEA Belgium LX.AV 1AWX 305.01 AS505 EMEA Middle LX.AV 1AWX East 305.03 AS505 EMEA Eastern LX.AV 1AWX Europe 305.02 AS505 EMEA Germany LX.AV 1AWX 305.02 AS505 EMEA Greece LX.AV 1AWX 305.03...
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Acer Model Country Part AS505 EMEA Holland LX.AV 1AWX 305.02 AS505 EMEA France LX.AV 1AWX 305.02 AS505 EMEA Eastern LX.AV 1AWX Europe 305.02 AS505 EMEA Spain LX.AV 1AWX 305.03 AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 305.03 AS505 EMEA Eastern LX.AV...
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Acer Model Country Part AS505 EMEA South LX.AV 1AWX Africa 305.01 AS505 EMEA Norway LX.AV 1AWX 305.02 AS505 EMEA Russia LX.AV 1AWX 305.02 AS505 EMEA Sweden/ LX.AV 1AWX Finland 305.02 AS505 EMEA France LX.AV 1AWX 305.02 AS505 EMEA Italy LX.AV 1AWX 305.03...
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Acer Model Country Part AS505 USA/ LX.AV 2WXM Canada - 30J.02 Canadian French AS505 ACLA- LX.AV 2WXM Spanish 30J.02 AS505 ACLA- LX.AV 1AWX Spanish 30J.04 AS505 Australia/ LX.AV 1ANW 30C.0 Zealand AS505 Malaysia LX.AV 1AWX 305.04 AS505 Malaysia LX.AV 1ANW 30C.0...
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Acer Model Country Part AS505 EMEA Russia LX.AV 1AWX 30J.05 AS505 EMEA Holland LX.AV 1AWX 30J.05 AS505 EMEA Russia LX.AV 1AWX 305.04 AS505 EMEA Sweden/ LX.AV 1AWX Finland 30J.05 AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 30J.05 AS505 Thailand LX.AV 2NWX 30C.0...
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Acer Model Country Part AS505 EMEA Middle LX.AV 1ANW East 30C.0 AS505 EMEA France LX.AV 1ANW 30C.0 AS505 EMEA Russia LX.AV 1ANW 30C.0 AS505 EMEA Middle LX.AV 1AWX East 305.04 AS505 EMEA Eastern LX.AV 1AWX Europe 30J.05 AS505 EMEA Russia LX.AV...
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Acer Model Country Part AS505 EMEA Switzerland LX.AV 1AWX 30J.06 AS505 EMEA Portugal LX.AV 1AWX 30J.06 AS505 EMEA Spain LX.AV 1AWX 30J.06 AS505 EMEA Germany LX.AV 1AWX 30J.06 AS505 EMEA Germany LX.AV 1AWX 30J.06 AS505 EMEA Middle LX.AV 1AWX East 30J.07...
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Acer Model Country Part AS505 EMEA Holland LX.AV 1AWX 30J.06 AS505 EMEA Italy LX.AV 1AWX 30J.07 AS505 EMEA Denmark LX.AV 1AWX 30J.07 AS505 EMEA France LX.AV 1AWX 30J.06 AS505 EMEA Norway LX.AV 1AWX 30J.07 AS505 EMEA Norway LX.AV 1AWX 30J.07...
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Acer Model Country Part AS505 EMEA Eastern LX.AV 1AWX Europe 30J.06 AS505 EMEA Sweden/ LX.AV 1AWX Finland 30J.06 AS505 EMEA LX.AV 1AWX 30J.08 AS505 EMEA LX.AV 1AWX 30J.08 AS505 EMEA Turkey LX.AV 1AWX 30J.07 AS505 EMEA Italy LX.AV 1AWX 30J.07...
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Acer Model Country Part AS505 EMEA Germany LX.AV 1AWX 305.05 AS505 EMEA Middle LX.AV 1AWX East 305.06 AS505 EMEA Denmark LX.AV 1AWX 305.04 AS505 EMEA Belgium LX.AV 1AWX 305.05 AS505 EMEA Eastern LX.AV 1AWX Europe 305.05 AS505 EMEA LX.AV 1AWX 30J.08...
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Acer Model Country Part AS505 EMEA Greece LX.AV 1AWX 305.05 AS505 EMEA Israel LX.AV 1AWX 305.06 AS505 EMEA France LX.AV 1AWX 305.04 AS505 EMEA Italy LX.AV 1AWX 305.05 AS505 EMEA Eastern LX.AV 1AWX Europe 305.05 AS505 EMEA Holland LX.AV 1AWX 305.06...
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Acer Model Country Part AS505 EMEA Russia LX.AV 1AWX 305.04 AS505 EMEA Sweden/ LX.AV 1AWX Finland 305.05 AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 305.06 AS505 EMEA Portugal LX.AV 1AWX 305.06 AS505 EMEA Switzerland LX.AV 1AWX 305.06 AS505 EMEA LX.AV 1AWX 305.06...
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Acer Model Country Part AS505 India LX.AV 2NWX 30C.0 Descriptio DIMM AS5052N ATTL5 N14.1 SO512 WXMi WXGA MBII5 LINPUSIL1 UMAC 1*512/80/ BT/6L/5R/ CB_bg_0.3 C_AN Wirele DIMM HDD 1 (GB) N80G NSM8 ABT_ B5.4K ATH54 13BG Blueto VOIP Phone FOX_ BRM_...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
AFLASH Utility Antennas Audio Battery Pack BIOS package password control ROM size ROM type vendor Version BIOS Supports protocol 39–51 BIOS Utility Navigating Onboard Device Configuration 43, 45 Security System Security Board Layout Top View brightness hotkeys Cache controller size caps lock on indicator CardBus...
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LCD Brackets LCD Module Disassembly Flowchart LCD with the Brackets lower cover Main Unit Disassembly Flowchart Mainboard media access on indicator Memory Check Middle Cover and Power Board Model Definition Modem Board Notebook Manager hotkey num lock on indicator Online Support Information optical drive module Panel Bottom...