Page 2: Table Of Contents
Home > Table of Contents Table of Contents Before You Use Your Brother Machine ....................1 Definitions of Notes ............................2 Notice - Disclaimer of Warranties (USA and Canada) ................... 3 Trademarks ..............................4 Important Note ............................... 5 Introduction to Your Brother Machine....................6 Before Using Your Machine ...........................
Page 3 Prevent Smudged Printouts and Paper Jams (Mac) ................93 Print Options (Mac) ..........................94 Scan..............................99 Scan Using the Scan Button on Your Brother Machine ................100 Scan Photos and Graphics....................... 101 Save Scanned Data to a Folder as a PDF File ................104 Save Scanned Data to a Memory Card or USB Flash Drive............
Page 4 Network Management Software and Utilities ..................... 334 Learn about Network Management Software and Utilities ............... 335 Additional Methods of Configuring Your Brother Machine for a Wireless Network ........336 Before Configuring Your Brother Machine for a Wireless Network........... 337 Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected ™...
Page 5 Upload a Document from an External Memory Device Using Brother Web Connect ...... 395 Download and Print Documents Using Brother Web Connect ............396 Download and Save a Document to an External Memory Device Using Brother Web Connect ..399 FaxForward to Cloud or E-mail ......................401 Google Cloud Print.............................
Page 6 Error and Maintenance Messages ......................439 Transfer Your Faxes or Fax Journal Report ..................453 Error Messages When Using the Brother Web Connect Feature............. 458 Document Jams ............................460 Document is Jammed in the Top of the ADF Unit ................461 Document is Jammed inside the ADF Unit..................
Page 7 Settings and Features Tables......................570 Change Machine Settings from Your Computer..................591 Change the Machine Settings Using Remote Setup ................ 592 Appendix............................604 Specifications ............................. 605 Enter Text on Your Brother Machine ......................613 Supply Specifications ..........................615 Brother Numbers............................616...
Page 8: Before You Use Your Brother Machine
Home > Before You Use Your Brother Machine Before You Use Your Brother Machine • Definitions of Notes • Notice - Disclaimer of Warranties (USA and Canada) • Trademarks • Important Note...
Page 9: Definitions Of Notes
Home > Before You Use Your Brother Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING indicates a potentially hazardous situation which, if not avoided, could WARNING result in death or serious injuries.
Page 10: Notice - Disclaimer Of Warranties (Usa And Canada)
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Page 11: Trademarks
Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade names are those of their respective owners.
Page 12: Important Note
Home > Before You Use Your Brother Machine > Important Note Important Note • Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country. ® ® ®...
Page 13: Introduction To Your Brother Machine
Home > Introduction to Your Brother Machine Introduction to Your Brother Machine • Before Using Your Machine • Control Panel Overview • LCD Overview • Touchscreen LCD Overview • Settings Screen Overview • Navigate the Touchscreen • ® Access Brother Utilities (Windows...
Page 14: Before Using Your Machine
Before Using Your Machine Before attempting any printing operation, confirm the following: • Make sure you have installed the Brother software and drivers. • For USB or network cable users: Make sure the interface cable is physically secure. Selecting the correct type of paper For high quality printing, it is important to select the correct type of paper.
Page 15: Control Panel Overview
Home > Introduction to Your Brother Machine > Control Panel Overview Control Panel Overview MFC-J491DW/MFC-J497DW 1. 1.8" Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. 2. Mode buttons Press to switch the machine to Fax mode.
Page 16 • Press to look up and dial numbers that are stored in the machine's memory. Press to configure the wireless settings while the machine is idle. a or b Press to scroll through the menus and options. d or c •...
Page 17 , it will still clean the print head periodically to maintain print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times. Related Information • Introduction to Your Brother Machine...
Page 18 • Near-Field Communication (NFC)
Page 19: Lcd Overview
Home > Introduction to Your Brother Machine > LCD Overview LCD Overview Related Models: MFC-J491DW/MFC-J497DW This screen shows the machine’s status when the machine is idle. When displayed, this indicates that your machine is ready for the next command. Home Screen 01.
Page 20: Touchscreen Lcd Overview
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview Touchscreen LCD Overview Related Models: MFC-J690DW/MFC-J895DW You can switch Home screens by pressing d or c. ® From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.
Page 21 [Fax] / [Copy] / [Scan] / [Photo] / [Web] / [Apps] 8. Information icon New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On].
Page 22 Related Information • Introduction to Your Brother Machine • New Information from Brother • Reduce Printing Noise • Check the Ink Volume • Settings Screen Overview • Error and Maintenance Messages...
Page 23: New Information From Brother
> New Information from Brother New Information from Brother Related Models: MFC-J690DW/MFC-J895DW New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On]. Press to view the details.
Page 24: Settings Screen Overview
Settings Screen Overview Related Models: MFC-J690DW/MFC-J895DW MFC-J690DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] •...
Page 25 Press to access a menu of all of your machine's settings. MFC-J895DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: •...
Page 26 Related Information • Introduction to Your Brother Machine • Touchscreen LCD Overview • Check the Ink Volume • Distinctive Ring...
Page 27: Navigate The Touchscreen
Home > Introduction to Your Brother Machine > Navigate the Touchscreen Navigate the Touchscreen Related Models: MFC-J690DW/MFC-J895DW Press your finger on the LCD to operate it. To display and access all the options, press d c or a b on the LCD to scroll through them.
Page 28: Access Brother Utilities (Windows ® )
Introduction to Your Brother Machine > Access Brother Utilities (Windows ® Access Brother Utilities (Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: ®...
Page 29: Uninstall The Brother Software And Drivers (Windows ® )
(Start) > All Programs > Brother > Brother Utilities. ® • Windows Tap or click (Brother Utilities) either on the Start screen or the desktop. ® • Windows Move your mouse to the lower left corner of the Start screen and click (if using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
Page 30: Paper Handling
Home > Paper Handling Paper Handling • Load Paper • Load Documents...
Page 31: Load Paper
Home > Paper Handling > Load Paper Load Paper • Load Paper in the Paper Tray • Load Photo or Photo L Paper in Photo Bypass Tray • Load Paper in the Manual Feed Slot • Unprintable Area • Paper Settings •...
Page 32: Load Paper In The Paper Tray
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray Load Paper in the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • Load Legal Size Paper in the Paper Tray •...
Page 33 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 34 5. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 6. Gently load paper in the paper tray with the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
Page 35 IMPORTANT • Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. • Loading more than 20 sheets of Photo 2L (5" x 7")/(13 x 18 cm) paper may cause paper jams. To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding.
Page 36 • Change the Check Paper Size Setting • Choose the Right Print Media • Change the Paper Size and Paper Type...
Page 37 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Legal Size Paper in the Paper Tray Load Legal Size Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 38 5. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size. 6. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 7.
Page 39 IMPORTANT Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding.
Page 40 Related Information • Load Paper in the Paper Tray...
Page 41 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Photo Paper in the Paper Tray Load Photo Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 42 5. Close the output paper tray cover. 6. Load up to 20 sheets of photo paper with the printing surface face down. Loading more than 20 sheets of photo paper may cause paper jams. 7. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray.
Page 43 9. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information • Load Paper in the Paper Tray • Change the Check Paper Size Setting • Choose the Right Print Media •...
Page 44 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Envelopes in the Paper Tray Load Envelopes in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 45 IMPORTANT If envelopes are "double-feeding," load one envelope in the paper tray at a time. 5. Close the output paper tray cover. 6. Slowly push the paper tray completely into the machine. 7. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information •...
Page 46 • Choose the Right Print Media • Change the Paper Size and Paper Type...
Page 47: Load Photo Or Photo L Paper In Photo Bypass Tray
Home > Paper Handling > Load Paper > Load Photo or Photo L Paper in Photo Bypass Tray Load Photo or Photo L Paper in Photo Bypass Tray Related Models: MFC-J690DW Use the photo bypass tray, which is located on the top of the output paper tray cover, to print on Photo (4" x 6")/(10 x 15 cm) or Photo L (3.5"...
Page 48 5. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray. 6. Slowly push the paper tray completely into the machine. Do not open the paper support and the paper support flap when using the photo bypass tray.
Page 49: Load Paper In The Manual Feed Slot
Home > Paper Handling > Load Paper > Load Paper in the Manual Feed Slot Load Paper in the Manual Feed Slot Related Models: MFC-J690DW/MFC-J895DW Load special print media in this slot, one sheet of paper at a time. The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot. 1.
Page 50 When using envelopes, load the envelopes with the printing surface face up and the flap on the left as shown in the illustration. See Related Information: About Envelopes. IMPORTANT • DO NOT load more than one sheet of paper in the manual feed slot at any time. Doing this may cause a paper jam.
Page 51 • DO NOT load paper in the manual feed slot when you are printing from the paper tray. Doing this may cause a paper jam. 5. Using both hands, push one sheet of paper into the manual feed slot until the front edge touches the paper feed rollers.
Page 52: Unprintable Area
Home > Paper Handling > Load Paper > Unprintable Area Unprintable Area The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.
Page 53: Paper Settings
Home > Paper Handling > Load Paper > Paper Settings Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Size Setting • Shrink Page Size of an Oversized Incoming Fax...
Page 54 Select [General Setup]. Press OK. b. Select [Paper Type]. Press OK. c. Select [Plain Paper], [Inkjet Paper], [Brother BP71] or [Other Glossy]. Press OK. d. Select [Paper Size]. Press OK. e. Select the paper size option you want, and then press OK.
Page 55 If this setting is set to [On] and you pull the paper tray out of the machine, the LCD displays a message asking if you want to change the Paper Size and Paper Type settings. The default setting is [On]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 56: Acceptable Paper And Other Print Media
Basic tab of the printer driver or in the Paper Type setting on the machine. • When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. • When using photo paper, remove each sheet at once to prevent smudging or paper jams.
Page 57 Load Paper > Acceptable Paper and Other Print Media > Recommended Print Media Recommended Print Media For the best print quality, we recommend using the Brother paper listed in the table. Brother paper Paper Type Item Premium Plus Glossy Photo Letter BP71GLTR 4"...
Page 58 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Handle and Use Print Media Handle and Use Print Media • Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Page 59 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > About Envelopes About Envelopes • Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m²). • Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.
Page 60 • Load Envelopes in the Paper Tray • Load Paper in the Manual Feed Slot...
Page 61 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print Media Choose the Right Print Media • Paper Type and Paper Size for Each Operation • Paper Capacity of the Paper Trays •...
Page 62 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print Media > Paper Type and Paper Size for Each Operation Paper Type and Paper Size for Each Operation Paper Type Paper Size Usage Copy Photo...
Page 63 Paper Tray Letter, A4, Legal, Executive, Plain Paper, Recycled (MFC-J895DW) 150 A5, A6, Envelopes (C5, Paper (MFC-J491DW/ Com-10, DL, Monarch), MFC-J497DW/ Photo (4" x 6")/(10 x 15 MFC-J690DW) 100 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x Inkjet Paper 8")/(13 x 20 cm)
Page 64 20 to 25 lb (80 to 95 g/m²) Up to 20 mil (Up to 0.52 mm) BP71 69 lb (260 g/m²) paper is specially designed for Brother inkjet machines. Up to 79 lb (Up to 300 g/m²) for Manual Feed Slot (MFC-J690DW/MFC-J895DW）...
Page 65: Load Documents
Home > Paper Handling > Load Documents Load Documents • Load Documents in the Automatic Document Feeder (ADF) • Load Documents on the Scanner Glass • Unscannable Area...
Page 66: Load Documents In The Automatic Document Feeder (Adf)
Home > Paper Handling > Load Documents > Load Documents in the Automatic Document Feeder (ADF) Load Documents in the Automatic Document Feeder (ADF) The ADF can hold multiple pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.
Page 67 Related Information • Load Documents • Copy a Document • Error and Maintenance Messages • Telephone and Fax Problems • Other Problems...
Page 68: Load Documents On The Scanner Glass
Home > Paper Handling > Load Documents > Load Documents on the Scanner Glass Load Documents on the Scanner Glass Use the scanner glass to fax, copy, or scan one page at a time. Document Sizes Supported Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in.
Page 69: Unscannable Area
Home > Paper Handling > Load Documents > Unscannable Area Unscannable Area The unscannable area of a page depends on the settings in the application you are using. The figures below show the typical unscannable measurements. Usage Document Size Top (1) Left (2) Bottom (3) Right (4)
Page 70: Print
Home > Print Print • ® Print from Your Computer (Windows • Print from Your Computer (Mac)
Page 71: Print From Your Computer (Windows ® )
® Home > Print > Print from Your Computer (Windows ® Print from Your Computer (Windows • ® Print a Photo (Windows • ® Print a Document (Windows • ® Cancel a Print Job (Windows • ® Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows •...
Page 72: Print A Photo (Windows ® )
• For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 4. Click the Basic tab. 5. Click the Media Type drop-down list, and then select the type of paper you are using.
Page 73 ® • Print Settings (Windows...
Page 74: Print A Document (Windows ® )
® Print a Document (Windows 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 75: Cancel A Print Job (Windows ® )
® ® Home > Print > Print from Your Computer (Windows > Cancel a Print Job (Windows ® Cancel a Print Job (Windows If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to delete it to allow subsequent jobs to print.
Page 76: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )
® (Windows 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab.
Page 77: Print As A Poster (Windows ® )
Enlarge your print size and print the document in poster mode. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 78: Print On Both Sides Of The Paper Automatically (Automatic 2-Sided Printing) (Windows ® )
If the paper is thin, it may wrinkle. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 79 Option for Portrait Description Short Edge (Top) Short Edge (Bottom) Option for Landscape Description Long Edge (Top) Long Edge (Bottom) Short Edge (Right) Short Edge (Left) 8. Select the Binding Offset check box if you want to specify the offset for binding in inches or millimeters. 9.
Page 80 Related Information ® • Print from Your Computer (Windows ® • Print Settings (Windows ® • Print as a Booklet Automatically (Windows...
Page 81: Print As A Booklet Automatically (Windows ® )
If the paper is thin, it may wrinkle. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 82 Option for Landscape Description Top Binding Bottom Binding 8. Select one of the options from the Booklet Printing Method menu. Option Description All Pages at Every page will be printed in booklet format (four pages to every piece of paper, two pages Once per side).
Page 83: Print A Color Document In Grayscale (Windows ® )
Grayscale mode prints your document in 256 levels of grayscale. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 84: Prevent Smudged Printouts And Paper Jams (Windows ® )
1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 85: Use A Preset Print Profile (Windows ® )
Print Profiles are presets designed to give you quick access to frequently-used printing configurations. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 86 Related Information ® • Print from Your Computer (Windows ® • Create or Delete Your Print Profile (Windows ® • Print Settings (Windows...
Page 87 Add up to 20 new print profiles with customized settings. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 88: Change The Default Print Settings (Windows ® )
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name), and then select Printer properties. If printer driver options appear, select your printer driver.
Page 89: Print Settings (Windows ® )
® ® Home > Print > Print from Your Computer (Windows > Print Settings (Windows ® Print Settings (Windows Basic Tab 1. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type.
Page 90 Borderless Select this option to print photos without borders. Because the image data is created slightly larger than the paper size you are using, this will cause some cropping of the photo edges. You may not be able to select the Borderless option for some combinations of media type and quality, or from some applications.
Page 91 Advanced Tab 1. Color / Grayscale Select color or grayscale printing. The print speed is faster in grayscale mode than it is in color mode. If your document contains color and you select grayscale mode, your document will be printed using 256 levels of grayscale.
Page 92 Retrieve Printer's Color Data Select this option to optimize the print quality using the machine's factory settings, which are set specifically for your Brother machine. Use this option when you have replaced the machine or changed the machine's network address.
Page 93 ® • Use a Preset Print Profile (Windows ® • Change the Default Print Settings (Windows • Change the Print Setting Options When Having Printing Problems...
Page 94: Print From Your Computer (Mac)
Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print a Photo (Mac) • Print a Document (Mac) • Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) • Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) •...
Page 95: Print A Photo (Mac)
For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 2. From an application, such as Apple Preview, click the File menu, and then select Print.
Page 96: Print A Document (Mac)
1. Make sure you have loaded the correct size paper in the paper tray. 2. From an application, such as Apple TextEdit, click the File menu, and then select Print. 3. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 97: Print On Both Sides Of The Paper Automatically (Automatic 2-Sided Printing) (Mac)
Printing) (Mac) 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button. 3. Select the Orientation option that matches the way you want the document to print.
Page 98: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Mac)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 99: Print A Color Document In Grayscale (Mac)
Grayscale mode prints your document in 256 levels of grayscale. 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 100: Prevent Smudged Printouts And Paper Jams (Mac)
1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 101: Print Options (Mac)
Home > Print > Print from Your Computer (Mac) > Print Options (Mac) Print Options (Mac) Page Setup 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size.
Page 102 Layout 1. Pages per Sheet Select the number of pages to print on a single sheet of paper. 2. Layout Direction Select the page order when printing multiple pages on a single sheet of paper. 3. Border Select the type of border to use when printing multiple pages on a single sheet of paper. 4.
Page 103 Paper Handling 1. Collate pages Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose.
Page 104 Print Settings 1. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type. 2. Slow Drying Paper Select this option if you use a type of plain paper on which ink dries slowly. This option may cause slight blurring of the text.
Page 105 Sometimes, the movement of the print head may vary due to environmental conditions. This may be seen when you print vertical lines and they do not align. If you encounter this problem, turn off the Bi- Directional Printing feature. Color Settings 1.
Page 106: Scan
Home > Scan Scan • Scan Using the Scan Button on Your Brother Machine • ® Scan from Your Computer (Windows • Scan from Your Computer (Mac)
Page 107: Scan Using The Scan Button On Your Brother Machine
Home > Scan > Scan Using the Scan Button on Your Brother Machine Scan Using the Scan Button on Your Brother Machine • Scan Photos and Graphics • Save Scanned Data to a Folder as a PDF File • Save Scanned Data to a Memory Card or USB Flash Drive •...
Page 108: Scan Photos And Graphics
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan Photos and Graphics Scan Photos and Graphics Send scanned photos or graphics directly to your computer. Use the Scan button on the machine to make temporary changes to the scan settings. To make permanent ®...
Page 109 To use the [Options] or [Set at Device] setting, a computer with either ControlCenter4 (Windows or Brother iPrint&Scan (Mac) software installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK].
Page 110 Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 111: Save Scanned Data To A Folder As A Pdf File
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Scan documents and save them to a folder on your computer as PDF files.
Page 112 To use the [Options] or [Set at Device] settings, a computer with ControlCenter4 (Windows ) or Brother iPrint&Scan (Mac) installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK]. Option Description Select the scan type for your document.
Page 113 The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 114: Save Scanned Data To A Memory Card Or Usb Flash Drive
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Save Scanned Data to a Memory Card or USB Flash Drive Save Scanned Data to a Memory Card or USB Flash Drive Related Models: MFC-J690DW/MFC-J895DW Scan documents and save them directly to a memory card or USB flash drive without using a computer.
Page 115 USB flash drive from the machine while it is reading the data. You could lose your data or damage the memory card or USB flash drive. Related Information • Scan Using the Scan Button on Your Brother Machine • Compatible Media...
Page 116 Compatible Media Related Models: MFC-J690DW/MFC-J895DW Your Brother machine has media drives (slots) for use with common data storage and digital camera media. IMPORTANT The USB direct interface supports only USB flash drives and digital cameras that use the USB mass storage standard.
Page 117: Scan Multiple Business Cards And Photos (Auto Crop)
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan Multiple Business Cards and Photos (Auto Crop) Scan Multiple Business Cards and Photos (Auto Crop) Related Models: MFC-J895DW You can scan multiple documents placed on the scanner glass. The machine will scan each document and use the Auto Crop feature to create separate files or a single multi-page file.
Page 118 Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 119: Scan To An Editable Text File Using Ocr
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan to an Editable Text File Using Scan to an Editable Text File Using OCR Your machine can convert characters in a scanned document to text using optical character recognition (OCR) technology.
Page 120 To use the [Options] or [Set at Device] setting, a computer with either ControlCenter4 (Windows or Brother iPrint&Scan (Mac) software installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK].
Page 121 6. Press [Start]. The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 122: Scan To Email Attachment
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan to Email Attachment Scan to Email Attachment Send a scanned document as an email attachment. • Use the Scan button on the machine to make temporary changes to the scan settings. To make permanent ®...
Page 123 To use the [Options] or [Set at Device] setting, a computer with either ControlCenter4 (Windows or Brother iPrint&Scan (Mac) software installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK].
Page 124 The machine scans the document and saves it as a file attachment. It then launches your email application and opens a new, blank email message with the scanned file attached. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 125: Web Services For Scanning On Your Network (Windows ® 7, Windows ® 8 And Windows ® 10)
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Web Services for Scanning on ® ® ® Your Network (Windows 7, Windows 8 and Windows ® ® Web Services for Scanning on Your Network (Windows 7, Windows ®...
Page 126 Make sure you have installed the Brother software and drivers. • Verify that the host computer and the Brother machine are on the same subnet, or that the router is correctly configured to pass data between the two devices. •...
Page 127 • Certain characters in the messages displayed on the LCD may be replaced with spaces if the language settings of your OS and your Brother machine are different. • If the LCD displays an insufficient memory error message, choose a smaller size in the Paper size setting or a lower resolution in the Resolution (DPI) setting.
Page 128 2. Right-click the machine icon, and then select Scan profiles..The Scan Profiles dialog box appears. 3. Select the scan profile you want to use. 4. Make sure the scanner selected in the Scanner list is a Brother machine that supports Web Services for scanning, and then click the Set as Default button.
Page 129: Change Scan Button Settings From Controlcenter4 (Windows ® )
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Change Scan Button Settings from ® ControlCenter4 (Windows ® Change Scan Button Settings from ControlCenter4 (Windows 1. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 130 Each tab corresponds to a scan feature, as described below. These settings can be changed. Click the tabs, and then change the settings. Tab Name Corresponding Feature Image Scan to Image Scan to OCR E-mail Scan to Email File Scan to File Settings Applicable Features Image...
Page 131 File Size Priority Adjust the data compression ratio of the scanned image. Change the file size by moving the File Size Priority slider to the right or left. Resolution Select a scanning resolution from the Resolution drop-down list. Higher resolutions take more memory and transfer time, but produce a finer scanned image.
Page 132 Show on your computer screen the number of total pages saved, and blank pages skipped. Default Select this option to restore all settings to their factory setting values. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 133: Change Scan Button Settings From Brother Iprint&Scan (Mac)
1. In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then follow the on-screen instructions to select your Brother machine.
Page 134: Scan From Your Computer (Windows ® )
> Scan from Your Computer (Windows ® Scan from Your Computer (Windows There are several ways you can use your computer to scan photos and documents on your Brother machine. Use the software applications provided by Brother, or use your favorite scanning application. •...
Page 135: Scan Using Controlcenter4 Home Mode (Windows ® )
® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® (Windows ® Scan Using ControlCenter4 Home Mode (Windows Use ControlCenter4 Home Mode to access your machine's main features. • ® Scan Using ControlCenter4 Home Mode (Windows •...
Page 136 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows ® Scan Using ControlCenter4 Home Mode (Windows Select Home Mode as the mode setting for ControlCenter4. 1.
Page 137 Related Information ® • Scan Using ControlCenter4 Home Mode (Windows ® • Select Document Type Using ControlCenter4 Home Mode (Windows ® • Change Scan Size Using ControlCenter4 Home Mode (Windows ® • Crop a Scanned Image Using ControlCenter4 Home Mode (Windows ®...
Page 138 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Select Document Type Using ® ControlCenter4 Home Mode (Windows ® Select Document Type Using ControlCenter4 Home Mode (Windows •...
Page 139 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Select Document Type Using ® ® ControlCenter4 Home Mode (Windows > Custom Scan Settings (Windows ®...
Page 140 Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again.
Page 141 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Change Scan Size Using ® ControlCenter4 Home Mode (Windows ® Change Scan Size Using ControlCenter4 Home Mode (Windows For faster scan speeds, select the exact size of your document from the Scan Size drop-down menu.
Page 142 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Crop a Scanned Image Using ® ControlCenter4 Home Mode (Windows ® Crop a Scanned Image Using ControlCenter4 Home Mode (Windows The crop tool on the Image Editing Toolbar lets you trim unwanted areas from your scanned image.
Page 143 a. Expands the scanned image so that the entire image fits in the window. b. Zooms in on the image. c. Zooms out of the image. d. Rotates the image counter-clockwise 90 degrees. e. Rotates the image clockwise 90 degrees. Click and drag the frame to adjust the area to be cropped.
Page 144 ControlCenter4 Home Mode (Windows ® Print Scanned Data Using ControlCenter4 Home Mode (Windows Scan a document on your Brother machine, and then print copies using the printer driver features that are available in ControlCenter4. 1. Scan a document. 2. Click Print.
Page 145 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Open with an Application Using ® ControlCenter4 Home Mode (Windows Open with an Application Using ControlCenter4 Home Mode ®...
Page 146 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 ®...
Page 147 To save the document as a password-protected PDF, select Secure PDF Single-Page (*.pdf) or Secure PDF Multi-Page (*.pdf) from the File Type drop-down list, click , and then type the password. 10. To change the file name, click the Change button, if needed. 11.
Page 148 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Settings for ControlCenter4 Home Mode (Windows ® Scan Settings for ControlCenter4 Home Mode (Windows Settings Applicable Features Open Send E- Save with an mail...
Page 149 • Microsoft Excel 2003, XP (*.xls) Target Application Select the destination application from the drop-down list. OCR Language Set the optical character recognition (OCR) language to match the language of the scanned document's text (Available only for certain models). File Name Click Change to change the file name's prefix.
Page 150: Scan Using Controlcenter4 Advanced Mode (Windows ® )
® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® (Windows ® Scan Using ControlCenter4 Advanced Mode (Windows ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customize one-button scan actions.
Page 151 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows Scan Photos and Graphics Using ControlCenter4 Advanced Mode ® (Windows Send scanned photos or graphics directly to your computer. Select Advanced Mode as the mode setting for ControlCenter4.
Page 152 5. Change the scan settings, such as file format, file name, destination folder, resolution and color, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6.
Page 153 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® (Windows > Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode ® (Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 ®...
Page 154 4. Click the File button. The scan settings dialog box appears. 5. Click the File Type drop-down list, and then select a PDF file. To save the document as a password-protected PDF, select Secure PDF Single-Page (*.pdf) or Secure PDF Multi-Page (*.pdf) from the File Type drop-down list, click , and then type the password.
Page 155 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode ®...
Page 156 4. Click the File button. The scan settings dialog box appears. 5. Select the ID Card Scan check box. The instruction dialog box appears. 6. Read the instructions on the screen, and then click OK. 7. Change the scan settings, such as file format, file name, scan location, resolution and color, if needed. 8.
Page 157 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows Scan to Email Attachment Using ControlCenter4 Advanced Mode ® (Windows Send a scanned document as an email attachment. •...
Page 158 5. Change the scan settings, such as file format, file name, destination folder, resolution and color, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6.
Page 159 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced ®...
Page 160 5. Change the scan settings, such as file format, file name, destination folder, resolution and color, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6.
Page 161 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan to an Office File Using ControlCenter4 Advanced Mode (Windows Scan to an Office File Using ControlCenter4 Advanced Mode ® (Windows ®...
Page 162 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan Settings for ControlCenter4 Advanced Mode (Windows ® Scan Settings for ControlCenter4 Advanced Mode (Windows Settings Applicable Features Image E-mail File File Type Target Application...
Page 163 For OCR: • Text (*.txt) • HTML 3.2 (*.htm) • HTML 4.0 (*.htm) • Searchable PDF Single-Page (*.pdf) • Searchable PDF Multi-Page (*.pdf) • WordPad (*.rtf) • RTF Word 2000 (*.rtf) • WordPerfect 9, 10 (*.wpd) • Microsoft Excel 2003, XP (*.xls) For E-mail and File: •...
Page 164 • Gray (Error Diffusion) Use for photographic images or graphics. (Error Diffusion is a method for creating simulated gray images without using true gray dots. Black dots are put in a specific pattern to give a gray appearance.) • True Gray Use for photographic images or graphics.
Page 165: Scan Using Nuance ™ Paperport ™ 14Se Or Other Windows ® Applications
5. From the available Scanners list, select TWAIN: TW-Brother MFC-XXXX or TWAIN: TW-Brother MFC- XXXX LAN (where MFC-XXXX is the model name of your machine). To use the WIA driver, select the Brother driver that has "WIA" as the prefix.
Page 166 8. Adjust the settings in the Scanner Setup dialog box, if needed. 9. Click the Document Size drop-down list, and then select your document size. 10. Click PreScan if you want to preview your image and crop unwanted portions before scanning. 11.
Page 167 ® ™ ™ Home > Scan > Scan from Your Computer (Windows > Scan Using Nuance PaperPort 14SE or Other ® ® Windows Applications > TWAIN Driver Settings (Windows ® TWAIN Driver Settings (Windows Note that the item names and assignable values will vary depending on the machine. 1.
Page 168 • Gray (Error Diffusion) Use for photographic images or graphics. (Error Diffusion is a method for creating simulated gray images without using true gray dots. Black dots are put in a specific pattern to give a gray appearance.) • True Gray Use for photographic images or graphics.
Page 169 • Remove Background Color Remove the base color of documents to make the scanned data more legible. Color Drop Select a color to remove from the scanned image. Boldface Formatting Emphasize the characters of the original by making them bold. Blurred Character Correction Correct the broken or incomplete characters of the original to make them easier to read.
Page 170: Scan Using Windows ® Fax And Scan
6. Adjust the settings in the Scanner Setup dialog box, if needed. The scanner resolution can be set to a maximum of 1200 dpi. If you want to scan at higher resolutions, use the Scanner Utility software of Brother Utilities. 7. Click Scan.
Page 171 ® • WIA Driver Settings (Windows...
Page 172 ® ® Home > Scan > Scan from Your Computer (Windows > Scan Using Windows Fax and Scan > WIA ® Driver Settings (Windows ® WIA Driver Settings (Windows Paper source Select the Document Feeder or Flatbed option from the drop-down list. Picture Type (Image Type) Select Color picture, Grayscale picture, Black and white picture or text , or Custom Settings for the type of document you want to scan.
Page 173 Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again.
Page 174: Install Bookscan Enhancer And Whiteboard Enhancer (Windows ® )
• You must be logged on with Administrator access privileges. 1. Click (Brother Utilities). 2. Select your machine from the drop-down list. 3. Select Do More in the left navigation bar. 4. Click BookScan&WhiteBoard Suite and follow the on-screen instructions to install.
Page 175: Scan From Your Computer (Mac)
> Scan from Your Computer (Mac) Scan from Your Computer (Mac) There are several ways you can use your Mac to scan photos and documents on your Brother machine. Use the software applications provided by Brother or your favorite scanning application.
Page 176: Scan Using Brother Iprint&Scan (Mac)
1. In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then follow the on-screen instructions to select your Brother machine.
Page 177: Scan Using Twain-Compliant Applications (Mac)
You can also scan using TWAIN-compliant applications. For more information about the scanning procedure, see the manual for your application. To use Brother TWAIN Driver, go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download Scanner Driver (TWAIN).
Page 178 Home > Scan > Scan from Your Computer (Mac) > Scan Using TWAIN-Compliant Applications (Mac) > TWAIN Driver Settings (Mac) TWAIN Driver Settings (Mac) • Item names and assignable values will vary depending on the machine. • The Contrast setting is available only when selecting Gray (Error Diffusion), True Gray, or 24bit Color from the Scan Type options.
Page 179 4. Adjust Image Click the Adjust Image button to adjust other image qualities. Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again.
Page 180: Copy
Home > Copy Copy • Copy a Document • Enlarge or Reduce Copied Images • Sort Copies • Make Page Layout Copies ( N in 1 or Poster) • Copy on Both Sides of the Paper (2-sided Copy) • Copy an ID Card •...
Page 181: Copy A Document
Home > Copy > Copy a Document Copy a Document >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Make sure you have loaded the correct size paper in the paper tray. 2. Load your document. 3. Press (COPY). The LCD displays: Press Start...
Page 182 When you load paper other than Letter size plain paper, you must change the [Paper Size] and [Paper Type] settings by pressing [Options]. Option Description (No. of Enter the number of copies in one of the following ways: Copies) • Press - or + on the touchscreen.
Page 183: Enlarge Or Reduce Copied Images
Home > Copy > Enlarge or Reduce Copied Images Enlarge or Reduce Copied Images Select an enlargement or reduction ratio to resize your copied data. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY). 3. Enter the number of copies in one of the following ways: •...
Page 184 • Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4. Press [Options] > [Enlarge/Reduce]. 5. Press a or b to display the available options, and then press the option you want to change. 6.
Page 185: Sort Copies
Home > Copy > Sort Copies Sort Copies Sort multiple copies. Pages will be stacked in the order they are fed, that is: 1, 2, 3, and so on. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY).
Page 186: Make Page Layout Copies ( N In 1 Or Poster)
Make sure the paper size is set to Letter, A4, or Executive. • Poster copy is not available for Executive size paper. • You can make only one Poster copy at a time. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY).
Page 187 Option Description 2in1(Landscape) 2in1(ID) (Using the scanner glass) 4in1(Portrait) 4in1(Landscape) Poster(2x1) (Using the scanner glass) Poster(2x2) (Using the scanner glass) Poster(3x3) (Using the scanner glass) 6. Press Black Start or Color Start. If you placed the document in the ADF or are making a poster, the machine scans the pages and starts printing.
Page 188 • Press [-] or [+] on the touchscreen. • Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4. Press [Options] > [Page Layout]. 5. Press a or b to display the options, and then press the option you want. Option Description Off(1in1)
Page 189 6. Read and confirm the displayed list of settings you have selected, and then press [OK]. 7. When you have finished changing settings, press [Black Start] or [Color Start]. If you placed the document in the ADF (ADF models only) or are making a poster, the machine scans the pages and starts printing.
Page 190: Copy On Both Sides Of The Paper (2-Sided Copy)
1–sided to 2–sided (Long Edge Flip) 1–sided to 2–sided (Short Edge Flip) 2–sided to 2–sided Landscape 1–sided to 2–sided (Long Edge Flip) 1–sided to 2–sided (Short Edge Flip) 2–sided to 2–sided >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (COPY).
Page 191 3. Enter the number of copies in one of the following ways: • Press - or + on the control panel. • Enter the number of copies using the dial pad. 4. To sort multiple copies, press a or b to select the following: a.
Page 192 • To make 2-sided copies of a 2-sided document manually, press [2-sided⇒2-sided]. Use the scanner glass to make 2-sided copies of a 2-sided document manually. 7. Review your settings on the touchscreen, and then press [OK]. 8. Press [Black Start] or [Color Start]. If you placed the document in the ADF (ADF models only), the machine scans the pages and starts printing.
Page 193: Copy An Id Card
• You may copy an identification card to the extent permitted under applicable laws. For more detailed information, see the Product Safety Guide. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Place your identification card face down near the upper-left corner of the scanner glass.
Page 194 MFC-J690DW/MFC-J895DW 1. Place your identification card face down near the upper-left corner of the scanner glass. a. 0.12 in. (3 mm) or greater (top, left) b. 8.4 in. (213 mm) c. 5.4 in. (137 mm) d. Scannable area 2. Press [Copy].
Page 195: Copy In Ink Save Mode
Home > Copy > Copy in Ink Save Mode Copy in Ink Save Mode Related Models: MFC-J895DW When you select Ink Save Mode, the machine prints the colors lighter and emphasizes the outlines of the images. • The amount of ink that is saved varies depending on the type of documents printed. •...
Page 196: Copy Options
Home > Copy > Copy Options Copy Options MFC-J491DW/MFC-J497DW Option Description Quality Select the Copy resolution for your type of document. Paper Type Select a paper type. If copying on special paper, set the machine for the type of paper you are using to get the best print quality.
Page 197 Option Description Remove Background Removes the document's background color in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings. Factory Reset Restores any changed copy settings to the factory settings.
Page 198 Option Description Stack/Sort Select to stack or sort multiple copies. Stack Sort Page Layout Make N in 1, 2 in 1 ID, or Poster copies. 4 in 1 Poster Advanced Settings Ink Save Mode (MFC-J895DW) Prints colors lighter and emphasizes the outlines of images. Thin Paper Copy Avoids bleeding through thin paper when copying.
Page 199 Option Description Book Copy Corrects dark borders and skew when copying from the scanner glass. Watermark Copy Places text in your document as a watermark. Set New Default Saves the copy settings that you use most often by setting them as the default settings. Factory Reset Restores any changed copy settings to the factory settings.
Page 200: Fax
Home > Fax • Send a Fax • Receive a Fax • Voice Operations and Fax Numbers • Telephone Services and External Devices • Fax Reports • PC-FAX...
Page 201: Send A Fax
Home > > Send a Fax Send a Fax • Send a Fax from Your Brother Machine • Send a Fax Manually • Send a Fax at the End of a Conversation • Send the Same Fax to More than One Recipient (Broadcasting) •...
Page 202: Send A Fax From Your Brother Machine
Home > > Send a Fax > Send a Fax from Your Brother Machine Send a Fax from Your Brother Machine >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document in the ADF or place it on the scanner glass.
Page 203 • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and pressed Black Start, the machine starts scanning the first page. Go to the next step. • If you are using the scanner glass and pressed Color Start, the LCD asks if you want to send a color fax.
Page 204 5. Press [Fax Start]. • If you are using the ADF, the machine starts scanning and sending the document. • If you are using the scanner glass and selected [Black] in the [Color Setting], the machine starts scanning the first page. Go to the next step.
Page 205: Send A Fax Manually
> Send a Fax > Send a Fax Manually Send a Fax Manually Manual fax transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Load your document. 2. Press (FAX).
Page 206: Send A Fax At The End Of A Conversation
> Send a Fax at the End of a Conversation Send a Fax at the End of a Conversation At the end of a conversation, you can send a fax to the other party before you both hang up. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 207: Send The Same Fax To More Than One Recipient (Broadcasting)
• Group numbers must also be stored in the machine’s memory before they can be used in a broadcast. Group numbers include many stored Address Book numbers for easier dialing. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW You can include Groups, Address Book numbers and up to 50 manually-dialed numbers in the same broadcast.
Page 208 Press [Yes] to scan another page. Place the next page on the scanner glass, and then press [OK]. The machine starts scanning the page. Repeat this step for each additional page. Related Information • Send a Fax • Cancel a Broadcast in Progress • Set up Groups for Broadcasting • Enter Text on Your Brother Machine...
Page 209 > Cancel a Broadcast in Progress Cancel a Broadcast in Progress While broadcasting you can cancel the fax currently being sent or the whole broadcast job. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 210: Send A Fax In Real Time
ADF, the machine sends the document in real time (even if [Real Time TX] is set to [Off]). • In Real Time Transmission, the automatic redial feature does not work when using the scanner glass. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 211: Send A Fax At A Specified Time (Delayed Fax)
Home > > Send a Fax > Send a Fax at a Specified Time (Delayed Fax) Send a Fax at a Specified Time (Delayed Fax) Related Models: MFC-J690DW/MFC-J895DW You can store up to 50 faxes in the machine's memory to be sent within the next twenty-four hour period. This feature is available only for black and white faxes.
Page 212: Change The Fax Auto Redial Setting
If you are sending a fax automatically and the line is busy when the Fax Auto Redial setting is set to [On], the machine redials once after five minutes. The default setting is [On]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings.
Page 213: Cancel A Fax In Progress
> Send a Fax > Cancel a Fax in Progress Cancel a Fax in Progress >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Stop/Exit to cancel a fax that is already in progress. 2. When you press Stop/Exit while the machine is dialing or sending, the LCD displays [Cancel Job?].
Page 214: Check And Cancel A Pending Fax
Follow these steps to view or to cancel faxes stored in the machine's memory and waiting to be sent. If there are no fax jobs in memory, the LCD displays [No Jobs Waiting]. You can cancel a fax job before it is sent. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 215: Fax Options
Home > > Send a Fax > Fax Options Fax Options MFC-J491DW/MFC-J497DW To change fax-sending settings, press (FAX). Option Description Fax Resolution Set the resolution for outgoing faxes. The fax quality often can be improved by changing the Fax Resolution.
Page 216 You can save the current settings by pressing [Save as Shortcut]. You will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. Related Information • Send a Fax • Send a Fax from Your Brother Machine • Specifications...
Page 217: Receive A Fax
Home > > Receive a Fax Receive a Fax • Receive Mode Settings • Fax Preview • Shrink Page Size of an Oversized Incoming Fax • Set the Fax Receive Stamp • Receive a Fax at the End of a Telephone Conversation •...
Page 218: Receive Mode Settings
Home > > Receive a Fax > Receive Mode Settings Receive Mode Settings • Receive Modes Overview • Choose the Correct Receive Mode • Set the Number of Rings Before the Machine Answers (Ring Delay) • Set the F/T Ring Time (Pseudo/Double-ring) •...
Page 219 Home > > Receive a Fax > Receive Mode Settings > Receive Modes Overview Receive Modes Overview Some receive modes answer automatically ([Fax Only] and [Fax/Tel]). You may want to change the Ring Delay before using these modes. Fax Only [Fax Only] mode automatically answers every call as a fax.
Page 220 Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. Select Manual Mode as your Receive Mode.
Page 221 Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. Select Manual Mode as your Receive Mode.
Page 222 [Fax/Tel] modes. • If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of [4]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 223 F/T Ring Time option. When you hear the F/T ring, it means that a voice caller is on the line. Because the F/T ring is a setting only on your Brother machine, extension and external telephones will not ring; however, you can still answer the machine's call on any telephone.
Page 224 *51. • If you send faxes from a computer on the same telephone line and the machine intercepts them, set Easy Receive to [Off]. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings.
Page 225: Fax Preview
Home > > Receive a Fax > Fax Preview Fax Preview Use the Fax Preview feature to view received faxes on the LCD. • Set Fax Preview to On • Preview New Faxes...
Page 226 Home > > Receive a Fax > Fax Preview > Set Fax Preview to On Set Fax Preview to On Related Models: MFC-J895DW • This feature is available only for black and white faxes. • When Fax Preview is turned on, a backup copy of received faxes will not be printed for Fax Forwarding, PC-Fax Receiving and Forward to Cloud operations, even if you set Backup Print to On.
Page 227 Home > > Receive a Fax > Fax Preview > Preview New Faxes Preview New Faxes Related Models: MFC-J895DW When a fax is received, a message appears on the LCD. • This feature is available only for black and white faxes. •...
Page 228 Button Result Enlarge the fax. Reduce the fax. Scroll vertically. Scroll horizontally. Rotate the fax clockwise. Delete the fax. Press Yes to confirm. Go back to the previous page. Go to the next page. Go back to the fax list. Print the fax.
Page 229: Shrink Page Size Of An Oversized Incoming Fax
Shrink Page Size of an Oversized Incoming Fax When the [Auto Reduction] feature is [On], your Brother machine reduces any oversized incoming fax page to fit on your paper. The machine calculates the reduction ratio using the page size of the fax, and your Paper Size setting.
Page 230: Set The Fax Receive Stamp
Set the machine to print the date and time of receipt at the top of each incoming fax page. Make sure you have set the current date and time on the machine. This feature is available only for black and white faxes. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 231: Receive A Fax At The End Of A Telephone Conversation
Receive a Fax at the End of a Telephone Conversation If you are speaking on the telephone connected to your Brother machine and the other party is also speaking on a telephone connected to his fax machine, at the end of the conversation, the other party can send you a fax before you both hang up.
Page 232: Memory Receive Options
Home > > Receive a Fax > Memory Receive Options Memory Receive Options Use Memory Receive options to direct incoming faxes while you are away from the machine. You can use only one Memory Receive option at a time. Memory Receive can be set to: •...
Page 233 Home > > Receive a Fax > Memory Receive Options > Forward Incoming Faxes to Another Machine Forward Incoming Faxes to Another Machine Related Models: MFC-J690DW/MFC-J895DW Use the Fax Forwarding feature to automatically forward your incoming faxes to another machine. This feature is available only for black and white faxes.
Page 234 Home > > Receive a Fax > Memory Receive Options > Store Incoming Faxes in the Machine's Memory Store Incoming Faxes in the Machine's Memory Related Models: MFC-J690DW/MFC-J895DW Use the Fax Storage feature to store incoming faxes in the machine's memory. Retrieve your stored fax messages from your fax machine when you are at another location using the Remote Retrieval commands.
Page 235 • Before you can set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your computer is connected and turned on. You must have the PC-FAX Receiving software running on your computer.
Page 236 6. Press To change the destination computer, repeat these steps. Related Information • Memory Receive Options • Transfer Your Faxes or Fax Journal Report • Transfer Faxes to Your Computer ® • Receive Faxes Using PC-FAX Receive (Windows...
Page 237 Home > > Receive a Fax > Memory Receive Options > Change Memory Receive Options Change Memory Receive Options Related Models: MFC-J690DW/MFC-J895DW If there are faxes in your machine's memory when you change any Memory Receive option, the LCD displays one of the following questions: •...
Page 238 Home > > Receive a Fax > Memory Receive Options > Turn Off Memory Receive Turn Off Memory Receive Related Models: MFC-J690DW/MFC-J895DW Turn off Memory Receive if you do not want the machine to save or transfer incoming faxes. 1. Press [Settings] >...
Page 239 This feature is available only for black and white faxes. • After you print the fax, it is erased from the machine's memory. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW If you turn on [PC Fax Receive], your machine will receive and store your faxes in its memory even when your PC is turned off.
Page 240: Remote Fax Retrieval
Home > > Receive a Fax > Remote Fax Retrieval Remote Fax Retrieval Use Remote Retrieval to call your machine from any touch-tone telephone or fax machine, and use a remote access code and remote commands to retrieve fax messages. •...
Page 241 > Set a Remote Access Code Set a Remote Access Code Related Models: MFC-J690DW/MFC-J895DW Set a Remote Access Code to access and control your Brother machine even when you are away from it. 1. Press [Settings] > [All Settings] > [Fax] > [Remote Access].
Page 242 Use Your Remote Access Code Related Models: MFC-J690DW/MFC-J895DW 1. When away from your Brother machine, dial your fax number from a touch-tone telephone or fax machine. 2. When your machine answers, immediately enter your three-digit Remote Access Code, followed by *.
Page 243 Use the Remote Commands in this table to access fax commands and options when you are away from your Brother machine. When you call the machine and enter your remote access code (three digits followed by *), the system will sound two short beeps and you must enter a Remote Command (column 1), followed by one of the options (column 2) for that command.
Page 244 You cannot use * and # as dial numbers but you can press # to insert a pause in the fax number. 5. Hang up after you hear one long beep. Your Brother machine will forward any incoming faxes to the fax number you entered.
Page 245 Home > > Receive a Fax > Remote Fax Retrieval > Change the Fax Forwarding Number Change the Fax Forwarding Number Related Models: MFC-J690DW/MFC-J895DW 1. Dial your fax number. 2. When your machine answers, enter your Remote Access Code (three digits followed by *). If you hear one long beep, you have messages.
Page 246: Voice Operations And Fax Numbers
Home > > Voice Operations and Fax Numbers Voice Operations and Fax Numbers • Voice Operations • Store Fax Numbers • Set up Groups for Broadcasting • Dial Access Codes and Credit Card Numbers...
Page 247: Voice Operations
Home > > Voice Operations and Fax Numbers > Voice Operations Voice Operations • Send Tone Signals • Pick up a Voice Call in Fax/Tel Receive Mode • Special Line Considerations...
Page 248 If you have a Pulse dialing service, but must send Tone signals (for example, for telephone banking), follow these steps. If you have a Touch Tone service, you will not need this feature to send tone signals. This feature is available only in Canada. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 249 Home > > Voice Operations and Fax Numbers > Voice Operations > Pick up a Voice Call in Fax/Tel Receive Mode Pick up a Voice Call in Fax/Tel Receive Mode When the machine is in Fax/Tel mode, it will use the F/T Ring (pseudo/double-ringing) to alert you to pick up a voice call.
Page 250 Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations Special Line Considerations • Rollover Telephone Lines • Two-Line Telephone System • Convert Telephone Wall Outlets • Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone...
Page 251 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Rollover Telephone Lines Rollover Telephone Lines A rollover telephone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy.
Page 252 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Two-Line Telephone System Two-Line Telephone System A two-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. This feature is available only in the USA and Canada. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14).
Page 253 Home > > Voice Operations and Fax Numbers > Voice Operations > Special Line Considerations > Convert Telephone Wall Outlets Convert Telephone Wall Outlets This feature is available only in the USA and Canada. There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company.
Page 254 > Special Line Considerations > Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD.
Page 255: Store Fax Numbers
Home > > Voice Operations and Fax Numbers > Store Fax Numbers Store Fax Numbers • Store Address Book Numbers • Store Address Book Numbers from Outgoing Calls • Store Address Book Numbers from Caller ID History • Change or Delete Address Book Names or Numbers...
Page 256 Voice Operations and Fax Numbers > Store Fax Numbers > Store Address Book Numbers Store Address Book Numbers >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW You can store up to 40 two-digit Speed Dial codes, and each code has a name. 1. Press (Address Book).
Page 257 5. To store the second fax or telephone number, press [Address 2]. Enter the second fax or telephone number (up to 20 digits) using the touchscreen. Press [OK]. 6. Press [OK] to confirm the fax or telephone number you want to store. 7. Press Related Information • Store Fax Numbers • Enter Text on Your Brother Machine...
Page 258 (up to 20 digits) using the touchscreen. Press [OK]. 6. Press [OK] to confirm the fax or telephone number you want to store. 7. Press Related Information • Store Fax Numbers • Caller ID • Enter Text on Your Brother Machine...
Page 259 Voice Operations and Fax Numbers > Store Fax Numbers > Change or Delete Address Book Names or Numbers Change or Delete Address Book Names or Numbers >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Do one of the following: •...
Page 260 Related Information • Store Fax Numbers...
Page 261: Set Up Groups For Broadcasting
Set up Groups for Broadcasting A Group, which can be stored in the Address Book, allows you to send the same fax message to many fax numbers. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW First, you must store each fax number in the Address Book. Then you can include them as numbers in the Group.
Page 262 • Delete a Broadcasting Group • Add or Delete a Broadcasting Group Member • Send the Same Fax to More than One Recipient (Broadcasting) • Store Address Book Numbers...
Page 263 To change a character, press d or c to position the cursor to highlight the incorrect character, and then press Enter the new character. 5. Press [OK]. 6. Press Related Information • Set up Groups for Broadcasting • Enter Text on Your Brother Machine...
Page 264 Voice Operations and Fax Numbers > Set up Groups for Broadcasting > Delete a Broadcasting Group Delete a Broadcasting Group >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Press a or b to select [Delete]. Press OK. 3. Do the following steps: a.
Page 265 Voice Operations and Fax Numbers > Set up Groups for Broadcasting > Add or Delete a Broadcasting Group Member Add or Delete a Broadcasting Group Member >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press (Address Book). 2. Press a or b to select the following: a.
Page 266: Dial Access Codes And Credit Card Numbers
If you must wait for another dial tone or signal at any point in the dialing sequence, create a pause in the number by pressing Redial/Pause. MFC-J690DW/MFC-J895DW For example: you might have stored ‘555’ on Address Book: Brother 1 and ‘7000’ on Address Book: Brother 2. You can use them both to dial ‘555-7000’ if you press the following: 1. Press [Fax] >...
Page 267 To change a number temporarily, you can substitute part of the number by pressing it using the touchscreen. For example, to change the number to '555-7001', you could enter the number (Brother 1: 555) using Address Book, press [Apply], and then press 7001 using the touchscreen.
Page 268: Telephone Services And External Devices
Home > > Telephone Services and External Devices Telephone Services and External Devices • Voice Mail • Distinctive Ring • Caller ID • Voice Over Internet Protocol (VoIP/Telephone Line Interference) • External TAD (Telephone Answering Device) • External and Extension Telephones...
Page 269: Voice Mail
For example, if your Voice Mail is set to answer after four rings and your Brother machine is set to answer after two rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.
Page 270: Distinctive Ring
This feature is available only in the USA and Canada. Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Teen Ring, and SimpleBiz Fax &...
Page 271 Ring Pattern Rings short-short-long very long (normal pattern) • Ring Pattern #1 is often called Short-Short and is the most commonly used. • If the ring pattern you received is not on this chart, contact your telephone company and ask for one that is shown.
Page 272 The receive mode is set to [Manual] automatically and you cannot change it to another receive mode while Distinctive Ring is set to [On]. This ensures the Brother machine will answer only the Distinctive Ring number and not interfere when your main telephone number is called.
Page 273 If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in [Manual] receive mode so you must set the Receive Mode again. Related Information • Distinctive Ring •...
Page 274 > Distinctive Ring > Turn off Distinctive Ring Turn off Distinctive Ring This feature is available only in the USA and Canada. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK.
Page 275: Caller Id
Home > > Telephone Services and External Devices > Caller ID Caller ID The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. This service displays the telephone number, or name if it is available, of your caller as the line rings. •...
Page 276 Caller ID history and will not be able to return calls to those numbers using Caller ID history. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 277: Voice Over Internet Protocol (Voip/Telephone Line Interference)
Home > > Telephone Services and External Devices > Voice Over Internet Protocol (VoIP/Telephone Line Interference) Voice Over Internet Protocol (VoIP/Telephone Line Interference) VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Telephone providers frequently bundle VoIP together with Internet and cable services.
Page 278: External Tad (Telephone Answering Device)
Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) External TAD (Telephone Answering Device) You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax.
Page 279 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Connect an External TAD Connect an External TAD The external TAD must be plugged into the jack labeled EXT. Your machine cannot work correctly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).
Page 280 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Record an Outgoing Message (OGM) on the External TAD Record an Outgoing Message (OGM) on the External TAD 1. Record five seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones.
Page 281 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Multi-line Connections (PBX) Multi-line Connections (PBX) We suggest you ask the company that installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system.
Page 282: External And Extension Telephones
Telephone Services and External Devices > External and Extension Telephones External and Extension Telephones • Connect an External or Extension Telephone • Operation from External and Extension Telephones • Use a Non-Brother Cordless External Handset • Use the Remote Codes...
Page 283 Home > > Telephone Services and External Devices > External and Extension Telephones > Connect an External or Extension Telephone Connect an External or Extension Telephone You can connect a separate telephone to your machine as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT.
Page 284 Home > > Telephone Services and External Devices > External and Extension Telephones > Operation from External and Extension Telephones Operation from External and Extension Telephones Use extension telephones If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code *51.
Page 285 Non-Brother Cordless External Handset Use a Non-Brother Cordless External Handset If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.
Page 286 Home > > Telephone Services and External Devices > External and Extension Telephones > Use the Remote Codes Use the Remote Codes Fax Receive Code If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Fax Receive Code *51.
Page 287 The preset Fax Receive Code is *51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD remotely, try changing the three-digit remote codes, for example to ### and 999. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 288: Fax Reports
Home > > Fax Reports Fax Reports • Set the Transmission Verification Report's Style • Set the Fax Journal's Interval Period • Print Reports...
Page 289: Set The Transmission Verification Report's Style
Error only (+Image) Prints a report if your fax is unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report. The report will not be printed. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings.
Page 290: Set The Fax Journal's Interval Period
When using the Auto Power Off feature and the machine powers off before the chosen Interval Period, the machine will print a Fax Journal report, and then erase all fax jobs from the Journal's memory. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 291 4. If you selected 6, 12, 24 hours, 2 or 7 days, press [Time] and enter the time of day using the touchscreen. Press [OK]. 5. If you selected [Every 7 Days], press [Day]. Press a or b to display the [Every Monday], [Every Tuesday], [Every Wednesday], [Every Thursday], [Every Friday], [Every Saturday] or [Every Sunday] option, and then press the first day of the seven-day countdown.
Page 292: Pc-Fax
Home > > PC-FAX PC-FAX • ® PC-FAX for Windows • PC-FAX for Mac...
Page 293: Pc-Fax For Windows
® Home > > PC-FAX > PC-FAX for Windows ® PC-FAX for Windows • ® PC-FAX Overview (Windows • ® Send a Fax Using PC-FAX (Windows • ® Receive Faxes on Your Computer (Windows...
Page 294 > PC-FAX > PC-FAX for Windows > PC-FAX Overview (Windows ® PC-FAX Overview (Windows Reduce paper consumption and save time by using Brother's PC-FAX software to send faxes directly from your machine. • ® Configure PC-FAX (Windows • ® Configure your PC-Fax Address Book (Windows...
Page 295 Windows 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Setup Sending. The PC-FAX Setup dialog box appears.
Page 296 > Configure your PC- ® Fax Address Book (Windows ® Configure your PC-Fax Address Book (Windows Add, edit and delete members and groups to personalize your Brother Address Book. • ® Add a Member to your PC-FAX Address Book (Windows •...
Page 297 > Add a Member to your PC-FAX Address Book (Windows ® Add a Member to your PC-FAX Address Book (Windows Add new people and their fax information to the PC-Fax Address Book if you want to send a fax using Brother PC-Fax software. 1. Do one of the following: ®...
Page 298 3. Type the member's information in the corresponding fields. Only the Name field is required. 4. Click OK. Related Information ® • Configure your PC-Fax Address Book (Windows...
Page 299 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 300 3. Type the name of the new group in the Group Name field. 4. In the Available Names field, select each name you want to include in the group, and then click Add >>. Members added to the group appear in the Group Members box. 5.
Page 301 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 302 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 303 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 304 Select and add the items in the order you want them listed. 5. If you are exporting to an ASCII file, under the Divide Character section, select the Tab or Comma option to separate the data fields. 6. Click OK. 7.
Page 305 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 306 You must select and add fields from the Available Items list in the same order they are listed in the import text file. 5. If you are importing an ASCII file, under the Divide Character section, select the Tab or Comma option to separate the data fields.
Page 307 1. Create a file in any application on your computer. 2. Select the print command in your application. 3. Select Brother PC-FAX as your printer, and then complete your print operation. The Brother PC-FAX dialog box appears. 4. Type a fax number using one of the following methods: •...
Page 308 PC-FAX for Windows > Receive Faxes on Your Computer (Windows ® Receive Faxes on Your Computer (Windows Use Brother's PC-FAX software to receive faxes on your computer, screen them and print only those faxes you want. • ® Receive Faxes Using PC-FAX Receive (Windows...
Page 309 When you turn off your computer, your machine will continue to receive and store faxes in your Brother machine's memory. The machine's LCD will display the number of stored faxes received. When you start this application, the software will transfer all received faxes to your computer at once.
Page 310 Windows 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Receive. 2. Confirm the message and click Yes.
Page 311 (available only for Administrators). Device Select the Brother machine that you want to receive PC-FAX. Lock (available only for Administrators) Restrict users who do not have administrator privileges from configuring the settings options shown above.
Page 312 4. Select the appropriate connection method. Select your machine from the automatic search results below. Connected Brother machines will be displayed. Select a device from the list. Click OK. Specify your machine by IP address Type the machine's IP address in the IP Address field, and then click OK.
Page 313 5. To change the computer name that will appear on the machine's LCD, type the new name in the Enter your PC display name (Max 15 Characters) field. 6. Click OK. Related Information ® • Run Brother's PC-FAX Receive on Your Computer (Windows...
Page 314 ® ® Home > > PC-FAX > PC-FAX for Windows > Receive Faxes on Your Computer (Windows ® ® > Receive Faxes Using PC-FAX Receive (Windows > View Received PC-FAX Messages (Windows ® View Received PC-FAX Messages (Windows Receiving Status Icon Indicated Status Standby mode...
Page 315 Related Information ® • Receive Faxes Using PC-FAX Receive (Windows...
Page 316: Pc-Fax For Mac
> PC-FAX > PC-FAX for Mac PC-FAX for Mac Use Brother's PC-FAX software to send faxes directly from your Mac without printing them. This feature helps reduce your paper consumption and save time. • Send Faxes from Your Application (Mac)
Page 317 Home > > PC-FAX > PC-FAX for Mac > Send Faxes from Your Application (Mac) Send Faxes from Your Application (Mac) PC-FAX supports only black and white faxes. A black and white fax will be sent even if the original data is color and the receiving fax machine supports color faxes.
Page 318 To send a fax to more than one number, click the Add button after entering the first fax number and type the next fax number. The destination fax numbers will be listed in the Destination Fax Numbers field. 6. Click Print to send the fax. Related Information •...
Page 319: Photocapture Center
Home > PhotoCapture Center PhotoCapture Center • Print Photos Directly from Media • Copy Photos from Media to a Computer • ® Print Photos from ControlCenter4 (Windows...
Page 320: Print Photos Directly From Media
When your machine is connected to a computer, you can use your computer to access a memory card or USB flash drive inserted in the front of the machine. • Compatible Media • Important Information about Photo Printing • Print Photos from Media on the Brother Machine...
Page 321: Compatible Media
Compatible Media Related Models: MFC-J690DW/MFC-J895DW Your Brother machine has media drives (slots) for use with common data storage and digital camera media. IMPORTANT The USB direct interface supports only USB flash drives and digital cameras that use the USB mass storage standard.
Page 322: Important Information About Photo Printing
Home > PhotoCapture Center > Print Photos Directly from Media > Important Information about Photo Printing Important Information about Photo Printing Related Models: MFC-J690DW/MFC-J895DW USB flash drive support is available only for certain models (MFC-J690DW/MFC-J895DW). Your machine is designed to be compatible with modern digital camera image files, memory cards and USB flash drives.
Page 323: Print Photos From Media On The Brother Machine
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine Print Photos from Media on the Brother Machine • Preview and Print Photos from Media • Print a Photo Index Sheet (Thumbnails) from Media •...
Page 324 9. Read and confirm the displayed list of options. 10. To change the print settings, press [Print Settings]. When finished, press [OK]. 11. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Print Settings for Photos...
Page 325 4. If you want to change the print settings, press [Print Settings]. When finished, press [OK]. Option Description Paper Type Select the paper type. Paper Size Select the paper size. 5. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Print Photos by Image Number...
Page 326 6. To change the print settings, press [Print Settings]. When finished, press [OK]. 7. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Print a Photo Index Sheet (Thumbnails) from Media • Print Settings for Photos...
Page 327 8. To change the print settings, press [Print Settings]. Option Description Print Quality Select the print resolution for your type of document. Select the paper type. Paper Type Select the paper size. Paper Size 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine...
Page 328 4. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK]. 5. Press [OK]. 6. Press [Print Settings] > [Cropping]. 7. Press [On] (or [Off]). 8. When finished, press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Other Problems...
Page 329 4. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK]. 5. Press [OK]. 6. Press [Print Settings] > [Borderless]. 7. Press [On] (or [Off]). 8. When finished, press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Other Problems...
Page 330 4. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK]. 5. Press [OK]. 6. Press [Print Settings] > [Print Date]. 7. Press [On] (or [Off]). 8. When finished, press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine...
Page 331 Save the print settings you use most often by setting them as the defaults. Factory Reset Restore any changed print settings back to the factory settings. Related Information • Print Photos from Media on the Brother Machine • Preview and Print Photos from Media • Print Photos by Image Number...
Page 332: Copy Photos From Media To A Computer
Home > PhotoCapture Center > Copy Photos from Media to a Computer Copy Photos from Media to a Computer If you would like to copy photos stored in a memory card or USB flash drive to a folder on your computer, follow the steps for your connection type and Operating System.
Page 333: Before Copying Photos
Home > PhotoCapture Center > Copy Photos from Media to a Computer > Before Copying Photos Before Copying Photos Related Models: MFC-J690DW/MFC-J895DW IMPORTANT DO NOT start your computer with a memory card or USB flash drive in the media drive of the machine. You could lose your data or damage the media.
Page 334: Copy Photos From Media Over A Local Connection
7. Wait until your Brother machine has stopped accessing the media before removing the media. IMPORTANT DO NOT remove the media while your Brother machine is accessing the media. Otherwise, the media, or data stored on the media could be damaged.
Page 335: Print Photos From Controlcenter4 (Windows ® )
• For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 2. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 336 Option Description Select All Selects all thumbnails in the current view. Deselect All Deselects all thumbnails in the current view. 6. Specify the number of copies you want to print (1-99) by clicking 7. To trim the photo before printing, click Edit. 8.
Page 337: Edit Photos Using Controlcenter4 (Windows ® )
® Home > PhotoCapture Center > Print Photos from ControlCenter4 (Windows > Edit Photos Using ® ControlCenter4 (Windows ® Edit Photos Using ControlCenter4 (Windows 1. This area shows which images are currently selected, and how many copies of each image will be printed. 2.
Page 338 5. Image Enhancement Nature Scene Select this option to enhance natural colors, such as green and blue. Night Scene Select this option to optimize the image adjustments for a night scene photo. Soft Light Select this option to soften bright edges. Related Information ®...
Page 339: Network
Home > Network Network • Supported Basic Network Features • Network Management Software and Utilities • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Advanced Network Features • Technical Information for Advanced Users...
Page 340: Supported Basic Network Features
Remote Setup (Available only for certain models) Status Monitor Driver Deployment Wizard Related Information • Network BRAdmin Light is available as a download from your model's page at support.brother.com. BRAdmin Professional is available as a download from your model's page at support.brother.com.
Page 341: Network Management Software And Utilities
Home > Network > Network Management Software and Utilities Network Management Software and Utilities Configure and change your Brother machine's network settings using a management utility. • Learn about Network Management Software and Utilities • Change Machine Settings from Your Computer...
Page 342: Learn About Network Management Software And Utilities
® BRAdmin Light (Windows BRAdmin Light is a utility for the initial setup of Brother network-connected devices. This utility can search for Brother products on your network, view the status and configure the basic network settings, such as IP address.
Page 343: Additional Methods Of Configuring Your Brother Machine For A Wireless Network
> Additional Methods of Configuring Your Brother Machine for a Wireless Network Additional Methods of Configuring Your Brother Machine for a Wireless Network To connect your machine to your wireless network, we recommend using the Brother installation disc. • Before Configuring Your Brother Machine for a Wireless Network •...
Page 344: Before Configuring Your Brother Machine For A Wireless Network
• Although the Brother machine can be used in both a wired and wireless network (supported models only), only one connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used at the same time.
Page 345: Configure Your Machine For A Wireless Network Using The One Push Method Of Wi-Fi Protected Setup ™ (Wps)
You have completed the wireless network setup. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 346 Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network...
Page 347: Configure Your Machine For A Wireless Network Using The Pin Method Of Wi-Fi Protected Setup ™ (Wps)
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless ™ Network > Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup (WPS) Configure Your Machine for a Wireless Network Using the PIN Method ™...
Page 348 To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 349 To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 350: Configure Your Machine For A Wireless Network When The Ssid Is Not Broadcast
Infrastructure WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press Settings. 3. Press a or b to select the following: a.
Page 351 Infrastructure WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press [Settings] > [All Settings] > [Network] > [WLAN] > [Setup Wizard].
Page 352 You have completed the wireless network setup. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 353: Use Wi-Fi Direct
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use ® Wi-Fi Direct ® Use Wi-Fi Direct • Print or Scan from Your Mobile Device Using Wi-Fi Direct • Configure Your Wi-Fi Direct Network •...
Page 354 Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance . It allows you to ™ configure a secured wireless network between your Brother machine and a mobile device, such as an Android ® device, Windows device, iPhone, iPod touch, or iPad, without using an access point.
Page 355 Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > ® Wi-Fi Direct > Configure Your Wi-Fi Direct Network Configure Your Wi-Fi Direct Network Configure your Wi-Fi Direct network settings from your machine's control panel.
Page 356 Method of Wi-Fi Protected Setup (WPS) To use Brother iPrint&Scan functionality in a Wi-Fi Direct network configured by one-push configuration using Wi- Fi Direct or by PIN Method configuration using Wi-Fi Direct, the device you use to configure Wi-Fi Direct must be ™...
Page 357 • When your Brother machine is not the G/O, it will display available device names with which to configure a Wi-Fi Direct network. Select the mobile device to which you want to connect and press OK. Search for available devices again by selecting [Rescan].
Page 358 If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi Direct network setup. Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network Configuration Overview...
Page 359 Select [Push Button]. Press OK. 3. Activate your mobile device's WPS PIN configuration method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device.] appears. Press c on your Brother machine. This will start the Wi-Fi Direct setup.
Page 360 • Wi-Fi Direct Network Configuration Overview...
Page 361 4. Do one of the following: • When your Brother machine is the G/O (Group Owner), it will wait for a connection request from your mobile device. If the LCD prompts you to enter a PIN, enter the PIN displayed on your mobile device in the machine.
Page 362 3. Do one of the following: • When your Brother machine is the Group Owner (G/O), it will wait for a connection request from your mobile device. When [PIN Code] appears, enter the PIN displayed on your mobile device in the machine.
Page 363 Select [PIN Code]. Press OK. 3. Activate your mobile device's WPS PIN configuration method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device.] appears. Press c on your Brother machine. This will start the Wi-Fi Direct setup.
Page 364 Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network Configuration Overview...
Page 365 Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > ® Wi-Fi Direct > Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Manually Configure Your Wi-Fi Direct Network Manually >> MFC-J491DW/MFC-J497DW >>...
Page 366: Advanced Network Features
Home > Network > Advanced Network Features Advanced Network Features • Print the Network Configuration Report...
Page 367: Print The Network Configuration Report
The machine prints the current Network Configuration Report. Related Information • Advanced Network Features • Where Can I Find My Brother Machine's Network Settings? ® • Use the Network Connection Repair Tool (Windows • I Want to Check that My Network Devices are Working Correctly •...
Page 368: Technical Information For Advanced Users
Home > Network > Technical Information for Advanced Users Technical Information for Advanced Users • Reset the Network Settings to Factory Default • Print the WLAN Report...
Page 369: Reset The Network Settings To Factory Default
This feature restores all wired (supported models only) and wireless network settings to the factory settings. • You can also reset the print server to its factory default settings using BRAdmin Light or BRAdmin Professional. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 370: Print The Wlan Report
Related Information • Technical Information for Advanced Users • Wireless LAN Report Error Codes • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network • I Want to Check that My Network Devices are Working Correctly...
Page 371 • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter. 2. If you manually entered the SSID and security information (SSID/authentication method/ encryption method/Network Key), the information may be incorrect.
Page 372 Internet provider or network administrator. Related Information • Print the WLAN Report • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network • I Want to Check that My Network Devices are Working Correctly...
Page 373: Security
Home > Security Security • Lock the Machine Settings...
Page 374: Lock The Machine Settings
Lock the Machine Settings Before turning on the machine's Access Lock, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother Customer Service.
Page 375: About Using Memory Security
Home > Security > Lock the Machine Settings > About Using Memory Security About Using Memory Security Related Models: MFC-J895DW Memory Security lets you prevent unauthorized access to the machine. Although you cannot schedule Delayed Faxes, any pre-scheduled Delayed Faxes will be sent. You must turn off PC Fax Receive before you can turn on Memory Security.
Page 376 Home > Security > Lock the Machine Settings > About Using Memory Security > Set the Memory Security Password Set the Memory Security Password Related Models: MFC-J895DW Make a careful note of your password. 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security]. 2.
Page 377 Home > Security > Lock the Machine Settings > About Using Memory Security > Change the Memory Security Password Change the Memory Security Password Related Models: MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Password].
Page 378 Home > Security > Lock the Machine Settings > About Using Memory Security > Turn Memory Security On/Off Turn Memory Security On/Off Related Models: MFC-J895DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Security]. 2.
Page 379: About Using Tx Lock
Lock the Machine Settings > About Using TX Lock About Using TX Lock Related Models: MFC-J491DW/MFC-J497DW/MFC-J690DW Block unauthorized data transmission to and from the machine. TX Lock lets you prevent unauthorized access to the machine. While TX Lock is On, the following operations are available: •...
Page 380 Lock the Machine Settings > About Using TX Lock > Set the TX Lock Password Set the TX Lock Password Related Models: MFC-J491DW/MFC-J497DW/MFC-J690DW >> MFC-J491DW/MFC-J497DW >> MFC-J690DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 381 Lock the Machine Settings > About Using TX Lock > Change the TX Lock Password Change the TX Lock Password Related Models: MFC-J491DW/MFC-J497DW/MFC-J690DW >> MFC-J491DW/MFC-J497DW >> MFC-J690DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 382 > Lock the Machine Settings > About Using TX Lock > Turn TX Lock On/Off Turn TX Lock On/Off Related Models: MFC-J491DW/MFC-J497DW/MFC-J690DW >> MFC-J491DW/MFC-J497DW >> MFC-J690DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Fax]. Press OK.
Page 383: Mobile/Web Connect
Home > Mobile/Web Connect Mobile/Web Connect • Brother Web Connect • Google Cloud Print • AirPrint • ® Mobile Printing for Windows • ® Mopria Print Service • Brother iPrint&Scan for mobile • Near-Field Communication (NFC)
Page 384: Brother Web Connect
Upload a Document from an External Memory Device Using Brother Web Connect • Download and Print Documents Using Brother Web Connect • Download and Save a Document to an External Memory Device Using Brother Web Connect • FaxForward to Cloud or E-mail...
Page 385: Brother Web Connect Overview
3. Photos, images, documents and other files 4. Web Service To use Brother Web Connect, your Brother machine must be connected to a network that has access to the Internet, through either a wired or wireless connection. For network setups that use a proxy server, the machine must also be configured to use a proxy server. If you are unsure of your network configuration, check with your network administrator.
Page 386: Online Services Used With Brother Web Connect
To use Brother Web Connect, you must have an account with the online service you want to use. If you do not already have an account, use a computer to access the service's website and create an account.
Page 387 • Not all services are available in all countries. • For Hong Kong, Taiwan and Korea Brother Web Connect supports only file names written in English. Files named in the local language will not be downloaded. Related Information • Brother Web Connect...
Page 388: Conditions For Using Brother Web Connect
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web Connect Conditions for Using Brother Web Connect • Brother Software Installation for Using Brother Web Connect • Configure the Proxy Server Settings Using the Machine's Control Panel...
Page 389 ® Windows To install the Brother Software and configure the machine to be able to print over your wired or wireless network, see the Quick Setup Guide included with your Brother machine. To install the Full Driver & Software Package, go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 390 [Settings] > [All Settings] > [Network] > [Web Connect Settings] > [Proxy Settings] > [Proxy Connection]. 2. Press [On]. 3. Press the option that you want to set, and then enter the proxy server information. Press [OK]. 4. Press Related Information • Conditions for Using Brother Web Connect...
Page 391: Set Up Brother Web Connect
Set Up Brother Web Connect • Brother Web Connect Setup Overview • Create an Account for Each Online Service Before Using Brother Web Connect • Apply for Brother Web Connect Access • Register an Account on Your Brother Machine for Brother Web Connect •...
Page 392 > Brother Web Connect Setup Overview Brother Web Connect Setup Overview Configure the Brother Web Connect settings using the following procedure (when using Brother CreativeCenter, this procedure is not necessary): Step 1: Create an account with the service you want to use.
Page 393 Related Information • Set Up Brother Web Connect...
Page 394 Connect To use Brother Web Connect to access an online service, you must have an account with that online service. If you do not already have an account, use a computer to access the service's website and create an account.
Page 395 Web Connect Access Apply for Brother Web Connect Access To use Brother Web Connect to access online services, you must first apply for Brother Web Connect access using a computer that has the Brother Software installed. 1. Access the Brother Web Connect application website:...
Page 396 24 hours. 5. Close the web browser. Now that you have a Brother Web Connect access ID, you must register this ID on your machine, and then use your machine to access the web service you want to use.
Page 397 Select [Register/Delete]. Press OK. c. Select [Register Account]. Press OK. 3. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access. Press c. 4. Enter the temporary ID using the dial pad. Press OK.
Page 398 Press the service name. 3. If information regarding Brother Web Connect appears, press [OK]. 4. Press [Register/Delete] > [Register Account]. 5. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access. Press [OK].
Page 399 Set Up Brother Web Connect for Brother CreativeCenter Related Models: MFC-J690DW/MFC-J895DW Brother Web Connect is set up to work with Brother CreativeCenter automatically. No configuration is needed to create the calendars, business cards, posters and greeting cards available at www.brother.com/creativecenter.
Page 400: Scan And Upload Documents Using Brother Web Connect
If information regarding the Internet connection appears on the machine's LCD, read the information and press c. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press c. 3. Press a or b to select the following: a.
Page 401 • If you pressed [Scan] > [to Web], this option does not appear. • This option may not appear depending on the service. 7. Follow the on-screen instructions to complete this operation. Related Information • Brother Web Connect...
Page 402: Upload A Document From An External Memory Device Using Brother Web Connect
IMPORTANT DO NOT remove the memory card or USB flash drive while your Brother machine is accessing the media. Otherwise, the card, USB flash drive, or data stored on the card could be damaged. (For Hong Kong, Taiwan and Korea) Brother Web Connect supports only file names written in English.
Page 403: Download And Print Documents Using Brother Web Connect
To download other users’ documents, you must have access privileges to view the corresponding albums or documents. For Hong Kong, Taiwan and Korea Brother Web Connect supports only file names written in English. Files named in the local language will not be downloaded. Related Information •...
Page 404 [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display the service that hosts the document you want to download and print.
Page 405 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [Print "CreativeCenter" Templates].
Page 406: Download And Save A Document To An External Memory Device Using Brother Web Connect
07010001.jpg. Note that the region setting also determines the date format of the file name. • Images are saved in the “BROTHER” folder, which can be found on the root level of the media. IMPORTANT DO NOT remove the memory card or USB flash drive while your Brother machine is accessing the media.
Page 407 Some services do not require documents to be saved in albums. For documents not saved in albums, select [See Unsorted Files] or [See UnsortedPhotos] to select documents. You cannot download documents from other users if the documents are not saved in an album. Related Information • Brother Web Connect...
Page 408: Faxforward To Cloud Or E-Mail
Home > Mobile/Web Connect > Brother Web Connect > FaxForward to Cloud or E-mail FaxForward to Cloud or E-mail Related Models: MFC-J690DW/MFC-J895DW • Use the FaxForward to Cloud feature to automatically forward incoming faxes to your accounts with the available online services.
Page 409 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [FaxForward to Cloud/E-mail].
Page 410 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [FaxForward to Cloud/E-mail].
Page 411: Google Cloud Print
Home > Mobile/Web Connect > Google Cloud Print Google Cloud Print • Google Cloud Print Overview • Before Using Google Cloud Print • ™ ™ Print from Google Chrome or Chrome OS • ™ Print from Google Drive for Mobile •...
Page 412: Google Cloud Print Overview
Home > Mobile/Web Connect > Google Cloud Print > Google Cloud Print Overview Google Cloud Print Overview ™ Google Cloud Print is a Google service that allows you to print to a printer registered to your Google account using a network-compatible device (such as a mobile phone or computer) without installing the printer driver on the device.
Page 413: Before Using Google Cloud Print
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print Before Using Google Cloud Print • Network Settings for Using Google Cloud Print • ™ Register Your Machine with Google Cloud Print Using Google Chrome • Register Your Machine with Google Cloud Print Using Web Based Management...
Page 414 ™ In order to use Google Cloud Print , your Brother machine must be connected to a network that has access to the Internet, either through a wired or wireless connection. To connect and configure your machine correctly, see the Quick Setup Guide or related topics in this guide.
Page 415 6. When a confirmation message appears on your machine, press the [OK] button. If the confirmation message does not appear on your machine's LCD, repeat these steps. 7. When your Brother machine is successfully registered, it will appear in the My devices field. Related Information •...
Page 416 Before you begin to register your machine, confirm that the correct date and time are set on the machine's control panel. See Related Information. 1. Confirm that your Brother machine is connected to the same network as your computer or mobile device. 2. Start your web browser.
Page 417 Related Information • Before Using Google Cloud Print • Set the Date and Time...
Page 418: Print From Google Chrome ™ Or Chrome Os
Chrome OS ™ ™ Print from Google Chrome or Chrome OS 1. Make sure your Brother machine is turned on. 2. Open the web page that you want to print. ™ 3. Click the Google Chrome menu icon. 4. Click Print.
Page 419: Print From Google Drive ™ For Mobile
Google Cloud Print > Print from Google Drive for Mobile ™ Print from Google Drive for Mobile 1. Make sure your Brother machine is turned on. ™ ™ 2. Access Google Drive from your Android or or iOS device’s web browser.
Page 420: Print From Gmail ™ Webmail Service For Mobile
> Print from Gmail Webmail Service for Mobile ™ Print from Gmail Webmail Service for Mobile 1. Make sure your Brother machine is turned on. ™ ™ 2. Access the Gmail webmail service from your Android or iOS device’s web browser.
Page 421: Airprint
Home > Mobile/Web Connect > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint • Scan Using AirPrint (macOS) • Send a Fax Using AirPrint (macOS)
Page 422: Airprint Overview
Home > Mobile/Web Connect > AirPrint > AirPrint Overview AirPrint Overview AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver. AirPrint also lets you send faxes directly from your Mac computer without printing them and lets you scan documents to your Mac computer.
Page 423: Before Using Airprint (Macos)
AirPrint > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Before printing using macOS, add your Brother machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple Menu. 2. Click Printers & Scanners. 3. Click the + icon below the Printers pane on the left.
Page 424: Print Using Airprint
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod Touch • Print Using AirPrint (macOS)
Page 425 Print from iPad, iPhone, or iPod Touch The procedure used to print may vary by application. Safari is used in the example below. 1. Make sure your Brother machine is turned on. 2. Use Safari to open the page that you want to print.
Page 426 2. On your Mac computer, use Safari to open the page that you want to print. 3. Click the File menu, and then select Print. 4. Make sure your Brother machine is selected. If a different machine (or no printer) is selected, click the Printer pop-up menu, and then select your Brother machine.
Page 427: Scan Using Airprint (Macos)
AirPrint > Scan Using AirPrint (macOS) Scan Using AirPrint (macOS) Before scanning, make sure your Brother machine is in the scanner list on your Mac computer. 1. Load your document. 2. Select System Preferences from the Apple menu. 3. Click Printers & Scanners.
Page 428: Send A Fax Using Airprint (Macos)
AirPrint > Send a Fax Using AirPrint (macOS) Send a Fax Using AirPrint (macOS) Make sure your Brother machine is in the printer list on your Mac computer. Apple TextEdit is used in the example below. • AirPrint supports only black and white fax documents.
Page 429: Mobile Printing For Windows
Mobile printing for Windows is a function to print wirelessly from your Windows mobile device. You can connect to the same network that your Brother machine is connected to and print without installing the printer ® driver on the device. Many Windows apps support this function.
Page 430: Mopria ® Print Service
™ 1. Android 4.4 or later ® 2. Wi-Fi Connection 3. Your Brother Machine ® ™ ™ You must download the Mopria Print Service from the Google Play Store and install it on your Android device. Before using this service, you must turn it on.
Page 431: Brother Iprint&Scan For Mobile
Download and install Brother iPrint&Scan from the Google Play Store app. • For Apple Devices Brother iPrint&Scan allows you to use features of your Brother machine directly from your Apple device. Download and install Brother iPrint&Scan from the App Store. ® •...
Page 432: Near-Field Communication (Nfc)
NFC symbol on the machine's control panel. ™ You must download and install Brother iPrint&Scan to your Android device to use this feature. Related Information •...
Page 433: Controlcenter
Home > ControlCenter ControlCenter Use Brother's ControlCenter software utility to quickly access your frequently-used applications. Using ControlCenter gives you direct access to specific applications. • ® ControlCenter4 (Windows...
Page 434: Controlcenter4 (Windows ® )
Set Up the Brother Machine Using ControlCenter4 (Windows • ® Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows • ® Set Up the Brother Machine from Your Computer (Windows • ® Set Up Your Machine's Address Book Using ControlCenter4 (Windows...
Page 435: Change The Operation Mode In Controlcenter4 (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Change the Operation Mode in ControlCenter4 ® (Windows ® Change the Operation Mode in ControlCenter4 (Windows ControlCenter4 has two operation modes: Home Mode and Advanced Mode. You can change modes at any time.
Page 436 • Advanced Mode ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customize one-button scan actions. To change operation mode: 1. Click the (ControlCenter4) icon in the task tray, and then select Open. 2.
Page 437: Scan Using Controlcenter4 Home Mode (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Scan Using ControlCenter4 Home Mode ® (Windows ® Scan Using ControlCenter4 Home Mode (Windows Use ControlCenter4 Home Mode to access your machine's main features. • ® Scan Using ControlCenter4 Home Mode (Windows •...
Page 438: Scan Using Controlcenter4 Advanced Mode (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Scan Using ControlCenter4 Advanced Mode ® (Windows ® Scan Using ControlCenter4 Advanced Mode (Windows ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customize one-button scan actions. •...
Page 439: Set Up The Brother Machine Using Controlcenter4 (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Set Up the Brother Machine Using ControlCenter4 ® (Windows ® Set Up the Brother Machine Using ControlCenter4 (Windows 1. Click the (ControlCenter4) icon in the task tray, and then click Open. 2. Click the Device Settings tab.
Page 440 137 and 161. ® • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings have already been set. Related Information ®...
Page 441: Create A Custom Tab Using Controlcenter4 Advanced Mode (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Create a Custom Tab Using ControlCenter4 ® Advanced Mode (Windows Create a Custom Tab Using ControlCenter4 Advanced Mode ® (Windows You can create up to three customized tabs, each including up to five customized buttons, with your preferred settings.
Page 442 You can change or remove the created tab, button, or settings. Click the Configuration button, and then follow the menu. Related Information ® • ControlCenter4 (Windows...
Page 443: Brother Iprint&Scan For Windows ® And Mac
® Home > Brother iPrint&Scan for Windows and Mac ® Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan Overview • Scan Using Brother iPrint&Scan (Mac)
Page 444: Brother Iprint&Scan Overview
The following screen shows an example of Brother iPrint&Scan for Windows . The actual screen may differ depending on the version of the application. ® • For Windows Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest application. • For Mac Download and install Brother iPrint&Scan from the App Store.
Page 445: Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the problem, and follow our troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs & Troubleshooting tips.
Page 446: Error And Maintenance Messages
NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) ™...
Page 447 Error Message Cause Action If you are not using Genuine Brother ink, Use a new Genuine Brother Ink Cartridge. the machine may not detect the ink If the error is not cleared, call Brother cartridge. Customer Service. The ink cartridge must be replaced.
Page 448 The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.
Page 449 No Device When configuring the Wi-Fi Direct • Make sure your machine and mobile network, the Brother machine cannot find device are in the Wi-Fi Direct mode. your mobile device. • Move the mobile device closer to your Brother machine.
Page 450 Error Message Cause Action address of your mobile device has been configured via DHCP. No File The memory card or USB flash drive in Put the correct memory card or USB flash the media drive does not contain a .JPG drive into the slot again.
Page 451 Wi-Fi Direct Brother machine and another mobile connected using Wi-Fi network when the Brother machine is the device has shut down, try to configure the Direct. Group Owner (G/O). Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.
Page 452 A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are not using Genuine Brother ink, Use a new Genuine Brother Ink Cartridge. the machine may not detect the ink If the error is not cleared, call Brother cartridge.
Page 453 Error Message Cause Action Cannot Detect Ink If you are not using Genuine Brother ink, Use a new Genuine Brother Ink Cartridge. Volume the machine may not detect the ink If the error is not cleared, call Brother volume. Customer Service.
Page 454 USB direct interface. Ink Absorber NearFull The ink absorber box is nearly full. The ink absorber box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. •...
Page 455 Caller ID service from See Related Information: Caller ID. your telephone company. No Device When configuring the Wi-Fi Direct • Make sure your machine and mobile network, the Brother machine cannot find device are in the Wi-Fi Direct mode. your mobile device.
Page 456 Cause Action • Move the mobile device closer to your Brother machine. • Move your Brother machine and the mobile device to an obstruction-free area. • If you are manually configuring the Wi- Fi Direct network, make sure you have entered the correct password.
Page 457 Wi-Fi Direct Brother machine and another mobile connected using Wi-Fi network when the Brother machine is the device has shut down, try to configure the Direct. Group Owner (G/O). Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.
Page 458 Error Message Cause Action See Related Information: Print the Network Configuration Report. Touchscreen Init. The touchscreen was pressed before the Make sure nothing is touching or resting Failed power on initialization was completed. on the touchscreen, especially when plugging the machine in. Debris may be stuck between the lower Insert a piece of stiff paper between the part of the touchscreen and its frame.
Page 459 Related Information • Troubleshooting • Transfer Your Faxes or Fax Journal Report • Error Messages When Using the Brother Web Connect Feature • Touchscreen LCD Overview • Print the Network Configuration Report • Replace the Ink Cartridges •...
Page 460: Transfer Your Faxes Or Fax Journal Report
Transfer the Fax Journal Report to Another Fax Machine ® • Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only) • Reset the Network Settings to Factory Default • Reset Your Brother Machine • Reset Functions Overview...
Page 461 > Transfer Faxes to Another Fax Machine Transfer Faxes to Another Fax Machine If you have not set up your Station ID, you cannot enter Fax Transfer mode. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Stop/Exit to interrupt the error temporarily.
Page 462 Press c to transfer all faxes in the memory to your computer. MFC-J690DW/MFC-J895DW 1. Press to interrupt the error temporarily. 2. Make sure you have installed the Brother software and drivers on your computer, and then turn on PC-FAX Receive on the computer. Do one of the following: ® •...
Page 463 When faxes in the machine's memory are not sent to your computer: Make sure you have set [PC Fax Receive] on the machine. If faxes are in the machine's memory when you set up PC-Fax Receive, the touchscreen will ask if you want to transfer the faxes to your computer.
Page 464 > Transfer the Fax Journal Report to Another Fax Machine Transfer the Fax Journal Report to Another Fax Machine If you have not set up your Station ID, you cannot enter fax transfer mode. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Stop/Exit to interrupt the error temporarily.
Page 465: Error Messages When Using The Brother Web Connect Feature
Web Connect Feature Error Messages When Using the Brother Web Connect Feature Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the following chart. You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Page 466 Incorrect or expired ID, or this temporary ID is already The temporary ID that was entered Apply for Brother Web Connect used. Enter correctly or has expired. A temporary ID is valid access again and receive a new reissue temporary ID.
Page 467: Document Jams
Home > Troubleshooting > Document Jams Document Jams • Document is Jammed in the Top of the ADF Unit • Document is Jammed inside the ADF Unit • Remove Paper Scraps Jammed in the ADF • Error and Maintenance Messages...
Page 468: Document Is Jammed In The Top Of The Adf Unit
Home > Troubleshooting > Document Jams > Document is Jammed in the Top of the ADF Unit Document is Jammed in the Top of the ADF Unit 1. Remove any paper that is not jammed from the ADF. 2. Open the ADF cover. 3.
Page 469: Document Is Jammed Inside The Adf Unit
Home > Troubleshooting > Document Jams > Document is Jammed inside the ADF Unit Document is Jammed inside the ADF Unit 1. Remove any paper that is not jammed from the ADF. 2. Lift the document cover. 3. Pull the jammed document out to the left. 4.
Page 470: Remove Paper Scraps Jammed In The Adf
Home > Troubleshooting > Document Jams > Remove Paper Scraps Jammed in the ADF Remove Paper Scraps Jammed in the ADF 1. Lift the document cover. 2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. 3.
Page 471: Printer Jam Or Paper Jam
Home > Troubleshooting > Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper. • Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) • Paper is Jammed in the Front of the Machine (Jam B Front) •...
Page 472: Paper Is Jammed Inside And In The Front Of The Machine (Jam A Inside/Front)
1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
Page 473 IMPORTANT • DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1). Doing this may cause damage to the machine. • If the print head is in the right corner as shown in the illustration (2), you cannot move it. Follow these steps: a.
Page 474 • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head. •...
Page 475 If your LCD error message was [Repeat Jam A Inside/Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 476 9. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 10. Reconnect the power cord. Related Information • Printer Jam or Paper Jam •...
Page 477: Paper Is Jammed In The Front Of The Machine (Jam B Front)
1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
Page 478 If your LCD error message was [Repeat Jam B Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 479 6. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 7. Reconnect the power cord. Related Information • Printer Jam or Paper Jam •...
Page 480: Paper Is Jammed In The Back Of The Machine (Jam C Rear)
1. Unplug the machine from the AC power outlet. IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the machine's memory to your computer or another fax machine so you will not lose any important messages.
Page 481 6. Close the Jam Clear Cover. Make sure the cover is closed completely. 7. Put the paper tray firmly back in the machine. 8. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Page 482 Additional paper jam clear operations (MFC-J690DW/MFC-J895DW) If the LCD error message continues to appear and you repeatedly experience paper jams, do the following: 1. Unplug the machine from the AC power outlet and open the manual feed slot cover. 2. Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the paper deep into the manual feed slot.
Page 483: If You Are Having Difficulty With Your Machine
If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Page 484: Paper Handling And Printing Problems
Click (Start) > Control Panel > Hardware and Sound > Printers. Right- click Brother MFC-XXXX Printer (where XXXX is your model name). Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.
Page 485 Difficulties Suggestions Click (Start) > Devices and Printers > Printers and Faxes. ® • Windows Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers >...
Page 486 Difficulties Suggestions Make sure you are using Genuine Brother Ink. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Make sure you are using one of the recommended types of paper. See Related Information: Acceptable Paper and Other Print Media.
Page 487 See Related Information: Paper Weight and Thickness. Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.
Page 488 • Change the Paper Size and Paper Type • Acceptable Paper and Other Print Media • Clean the Print Head from Your Brother Machine ® • Clean the Print Head from Your Computer (Windows • Clean the Print Head from Your Computer (Mac) •...
Page 489 • Load Photo or Photo L Paper in Photo Bypass Tray • Clean the Machine's Printer Platen • Clean the Paper Feed Rollers • Clean the Paper Pick-up Rollers • Printer Jam or Paper Jam • Shrink Page Size of an Oversized Incoming Fax •...
Page 490: Telephone And Fax Problems
For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
Page 491 Related Information: Distinctive Ring. • If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will receive faxes automatically and produce a pseudo/double-ring to alert you to answer voice calls.
Page 492 Difficulties Suggestions If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. See Related Information: Connect an External TAD. 1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.
Page 493 Difficulties Suggestions See Related Information: Cancel a Fax in Progress. See Related Information: Check and Cancel a Pending Fax. If you often get transmission errors due to possible interference on the telephone line or if you are using a VoIP system, try changing the Compatibility setting to Basic(for VoIP).
Page 494 Problems > Set Dial Tone Detection Set Dial Tone Detection Setting the Dial Tone to [Detection] will shorten the Dial Tone detect pause. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 495 Correction Mode (ECM), except for color fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to [Basic(for VoIP)].
Page 496: Other Problems
Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear Make sure the Brother TWAIN or WIA driver is selected as the primary source in when starting to scan. ™ ™ your scanning application. For example, in Nuance...
Page 497 See Related Information: Print Photos with Auto Cropping. Software Difficulties Difficulties Suggestions Cannot print. Uninstall and reinstall the Brother driver. “Device Busy” appears on the Make sure the machine is not showing an error message on the machine's computer screen. display.
Page 498: Network Problems
Where Can I Find My Brother Machine's Network Settings? • I Cannot Complete the Wireless Network Setup Configuration • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network • I Want to Check that My Network Devices are Working Correctly •...
Page 499 ® Network Connection Repair Tool (Windows ® Use the Network Connection Repair Tool (Windows Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. ® ® ®...
Page 500 If You Are Having Difficulty with Your Machine > Network Problems > Where Can I Find My Brother Machine's Network Settings? Where Can I Find My Brother Machine's Network Settings? • Change Machine Settings from Your Computer • Print the Network Configuration Report...
Page 501 Wi-Fi Direct), try the one-push configuration using WPS (recommended) and set the Brother machine as a G/O. Your Brother machine is Move your Brother machine within about 3.3 feet (1 meter) of the Wi-Fi Direct placed too far from your mobile device when you configure the Wi-Fi Direct network settings.
Page 502 Cause Action Interface Direct configuration, do the • If you are using your Brother machine as a client, confirm how following: many devices are allowed in the current Wi-Fi Direct network, and then check how many devices are connected. ®...
Page 503 (TWAIN driver) In the Finder menu bar, click Go > Applications > Brother, and then double-click the Device Selector icon. The Device Selector window appears. Reselect your network machine, make sure Status is idle, and then click OK.
Page 504 Print the WLAN Report to check the error code on the printed report. Wireless not connected to the wireless network. If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the Brother software and drivers and reinstall them. Related Information •...
Page 505 (For wired networks) A network cable is securely connected to the Brother machine and to the router or hub. Check that you can Ping the Brother machine from your computer using the IP address or Wired/Wireless "ping" the Brother ®...
Page 506 Check that My Network Devices are Working Correctly > Check Network Devices Using the Ping Command Check Network Devices Using the Ping Command Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network is operating correctly. ®...
Page 507 • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network...
Page 508: Google Cloud Print Problems
If You Are Having Difficulty with Your Machine > Google Cloud Print Problems Google Cloud Print Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your machine is turned on. ™ Confirm that Google Cloud Print is enabled.
Page 509: Airprint Problems
> AirPrint Problems AirPrint Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your Brother machine is turned on. Confirm the network settings. Move the mobile device closer to the wireless access point/router, or to your Brother machine.
Page 510: Check The Machine Information
Home > Troubleshooting > Check the Machine Information Check the Machine Information Follow these instructions to check your Brother machine's serial number, firmware version, and firmware update. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select [Machine Info.]. Press OK.
Page 511: Reset Your Brother Machine
Home > Troubleshooting > Reset Your Brother Machine Reset Your Brother Machine IMPORTANT (MFC-J491DW/MFC-J497DW/MFC-J690DW) When you reset the machine, your faxes that are stored in the machine's memory may be deleted. Before you reset the machine, you can transfer your faxes to your computer or another fax machine so you will not lose any important messages.
Page 512: Reset Functions Overview
4. [All Settings] Use the Settings Reset function to reset all machine's settings to the settings originally set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine. (MFC-J895DW) Unplug the interface cable before you select [Network] or [All Settings].
Page 513: Routine Maintenance
Replace the Ink Cartridges • Clean Your Brother Machine • Check Your Brother Machine • Correct the Paper Feed to Clear Vertical Lines • Change the Print Setting Options When Having Printing Problems • Pack and Ship Your Brother Machine...
Page 514: Replace The Ink Cartridges
Replace the Ink Cartridges Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message.
Page 515 3. Open the new ink cartridge bag for the color indicated on the LCD, and take out the ink cartridge. IMPORTANT • DO NOT touch the cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge.
Page 516 DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge. Related Information • Routine Maintenance • Error and Maintenance Messages • Paper Handling and Printing Problems • Pack and Ship Your Brother Machine...
Page 517: Clean Your Brother Machine
> Clean Your Brother Machine Clean Your Brother Machine • Clean the Scanner • Clean the Print Head from Your Brother Machine • ® Clean the Print Head from Your Computer (Windows • Clean the Print Head from Your Computer (Mac) •...
Page 518: Clean The Scanner
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Scanner Clean the Scanner 1. Unplug the machine from the AC power outlet. 2. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with water.
Page 519 Related Information • Clean Your Brother Machine • Telephone and Fax Problems • Other Problems...
Page 520: Clean The Print Head From Your Brother Machine
The machine cleans the print head. • If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
Page 521 Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems ® • Clean the Print Head from Your Computer (Windows • Clean the Print Head from Your Computer (Mac)
Page 522: Clean The Print Head From Your Computer (Windows ® )
> Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers. 2. Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name), and then select Printing preferences. If printer driver options appear, select your printer driver.
Page 523 • Clean the Print Head from Your Brother Machine...
Page 524: Clean The Print Head From Your Computer (Mac)
8. Select the Normal, Strong, or Strongest option for the cleaning strength, and then click Next. 9. Click Start. The machine starts cleaning. Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems • Clean the Print Head from Your Brother Machine...
Page 525: Clean The Machine's Lcd
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's LCD Clean the Machine's LCD IMPORTANT DO NOT use liquid cleaners (including ethanol). 1. Press and hold down to turn off the machine. The LCD displays [Shutting Down] for a few seconds before the power goes off.
Page 526: Clean The Outside Of The Machine
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Outside of the Machine Clean the Outside of the Machine IMPORTANT • Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
Page 527: Clean The Machine's Printer Platen
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's Printer Platen Clean the Machine's Printer Platen WARNING Be sure to unplug the machine from the AC power outlet before cleaning the printer platen to avoid an electrical shock.
Page 528: Clean The Paper Feed Rollers
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Feed Rollers Clean the Paper Feed Rollers If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems.
Page 529 Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems...
Page 530: Clean The Base Pad
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Base Pad Clean the Base Pad Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.
Page 531: Clean The Paper Pick-Up Rollers
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. 1. Unplug the machine from the AC power outlet.
Page 532: Check Your Brother Machine
Routine Maintenance > Check Your Brother Machine Check Your Brother Machine • Check the Print Quality • Check the Print Alignment from Your Brother Machine • Check the Ink Volume • ® Monitor Machine Status from Your Computer (Windows •...
Page 533: Check The Print Quality
If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.
Page 534 If you clean the print head and the print has not improved, try installing a Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother...
Page 535 DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. When a print head nozzle is clogged, the printed sample looks like this. After the print head nozzle is cleaned, the lines are gone. Related Information • Check Your Brother Machine • Paper Handling and Printing Problems...
Page 536: Check The Print Alignment From Your Brother Machine
Check Your Brother Machine > Check the Print Alignment from Your Brother Machine Check the Print Alignment from Your Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. >> MFC-J491DW/MFC-J497DW >>...
Page 537 When the print alignment is not adjusted correctly, text looks blurry or crooked, like this. After the print alignment is adjusted correctly, text looks like this. 5. Press Related Information • Check Your Brother Machine • Paper Handling and Printing Problems...
Page 538: Check The Ink Volume
Home > Routine Maintenance > Check Your Brother Machine > Check the Ink Volume Check the Ink Volume Although an ink volume icon appears on the machine's LCD, you can use the ink menu to see a large graph showing the ink left in each cartridge.
Page 539 You can also check the ink volume from your computer. Related Information • Check Your Brother Machine • Touchscreen LCD Overview • Settings Screen Overview ® • Print a Document (Windows • Print a Document (Mac) ® • Monitor Machine Status from Your Computer (Windows...
Page 540: Monitor Machine Status From Your Computer (Windows ® )
Windows 8 and Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click the Troubleshooting button to access the troubleshooting website.
Page 541 ® • Status Monitor Indicators and What They Mean (Windows ® • Turn Off the Show Status Monitor Feature (Windows ® • Turn Off the Status Monitor (Windows ® • Cancel a Print Job (Windows • Check the Ink Volume...
Page 542 > Status Monitor Indicators and What They Mean (Windows ® Status Monitor Indicators and What They Mean (Windows When you start up your computer, the Brother Status Monitor icon appears on the task tray. • A green icon indicates the normal stand-by condition.
Page 543 The default setting is Only when printing from this PC. To turn it off, follow these steps: 1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings option, and then click Options. The Options window appears.
Page 544 Computer (Windows > Turn Off the Status Monitor (Windows ® Turn Off the Status Monitor (Windows 1. Right-click the (Brother Status Monitor) icon or window, and then select Exit. 2. Click OK. Related Information ® • Monitor Machine Status from Your Computer (Windows...
Page 545: Monitor Machine Status From Your Computer (Mac)
Computer (Mac) Monitor Machine Status from Your Computer (Mac) Brother's Status Monitor utility program is a configurable software tool for monitoring the status of a device and notifying you immediately in the event of an error. 1. Select System Preferences from the Apple menu.
Page 546 Related Information • Check Your Brother Machine...
Page 547: Correct The Paper Feed To Clear Vertical Lines
Routine Maintenance > Correct the Paper Feed to Clear Vertical Lines Correct the Paper Feed to Clear Vertical Lines Adjust the paper feed to reduce vertical lines. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 548: Change The Print Setting Options When Having Printing Problems
These options are available only when performing operations from the machine, such as copying. When printing from your computer, change the settings in the printer driver. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings.
Page 549 • Prevent Smudged Printouts and Paper Jams (Mac) ® • Print Settings (Windows • Print Options (Mac)
Page 550: Pack And Ship Your Brother Machine
Home > Routine Maintenance > Pack and Ship Your Brother Machine Pack and Ship Your Brother Machine • When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine correctly, any damage that may occur in transit may not be covered by your warranty.
Page 551 • If you are not able to find the orange protective part, ship the machine without it. DO NOT leave the ink cartridges in the machine during shipping. 9. Wrap the machine in the bag. 10. Pack the machine in the original carton with the original packing material as shown below. Do not pack the used ink cartridge in the carton.
Page 552 If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your “Exchange” machine. 11. Close the carton and tape it shut. Related Information •...
Page 553: Machine Settings
Home > Machine Settings Machine Settings Customize settings and features, create shortcuts, and work with options displayed on the machine's LCD to make your Brother machine a more efficient work tool. • Change Machine Settings from the Control Panel •...
Page 554: Change Machine Settings From The Control Panel
Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • In the Event of Power Failure (Memory Storage) • General Settings • Save Your Favorite Settings as a Shortcut • Print Reports •...
Page 555: In The Event Of Power Failure (Memory Storage)
Change Machine Settings from the Control Panel > In the Event of Power Failure (Memory Storage) In the Event of Power Failure (Memory Storage) MFC-J491DW/MFC-J497DW/MFC-J690DW • Your menu settings are stored permanently and will not be lost. • Temporary settings (for example: Contrast and Overseas Mode) will be lost.
Page 556: General Settings
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • Adjust the Machine Volume • Change for Daylight Saving Time Automatically • Set Sleep Mode Countdown • Set the Machine to Power Off Automatically •...
Page 557 Change Machine Settings from the Control Panel > General Settings > Adjust the Machine Volume Adjust the Machine Volume >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK.
Page 558 It will reset itself forward one hour in the spring, and backward one hour in the fall. Make sure you have set the correct date and time in the [Date & Time] setting. This feature is available only in the USA and Canada. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 559 The timer will restart if any operation is carried out on the machine, such as receiving a fax or a print job. • The factory setting is five minutes. • When the machine goes into Sleep Mode, the LCD backlight turns off. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 560 The machine will not power off automatically when: • Fax jobs are stored in the machine's memory. (MFC-J491DW/MFC-J497DW/MFC-J690DW) • An error prevents the Fax Journal report from printing. (MFC-J491DW/MFC-J497DW/MFC-J690DW) • The machine is connected to a telephone line. • The machine is connected to a wired network. (MFC-J895DW) •...
Page 561 Set the Date and Time The LCD displays the date and time. If they are not current, re-enter them. You can add the date and time to each fax you send by setting your Station ID. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 562 Press [OK]. (For example, enter 19:45 for 7:45 PM.) 11. Press Related Information • General Settings • Register Your Machine with Google Cloud Print Using Web Based Management • Set Your Station ID...
Page 563 > Adjust the LCD Backlight Brightness Adjust the LCD Backlight Brightness If you are having difficulty reading the LCD, changing the brightness setting may help. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 564 > Change How Long the LCD Backlight Stays On Change How Long the LCD Backlight Stays On Set how long the LCD backlight stays on. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 565 To program this information into the fax machine, see Set the date and time and Set your Station ID. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1.
Page 566 Related Information • General Settings • Transfer Faxes to Another Fax Machine • Transfer the Fax Journal Report to Another Fax Machine • Enter Text on Your Brother Machine • Set the Date and Time...
Page 567 Tone or Pulse Dialing Mode Set Tone or Pulse Dialing Mode Your Brother machine is set for a Tone dialing service. If you have a Pulse dialing (rotary) service, you must change the dialing mode. This feature is not available in some countries.
Page 568 The factory setting is [Off]. • When the Quiet Mode setting is turned on, appears on the Home screen. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK.
Page 569 Language Displayed on the LCD Change the Language Displayed on the LCD Change the LCD language if needed. This feature is not available in some countries. >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 570 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change the Keyboard Setting Change the Keyboard Setting Related Models: MFC-J690DW/MFC-J895DW You can choose the type of keyboard for the LCD. 1. Press [Settings] > [All Settings] > [General Setup] > [Keyboard Settings]. 2.
Page 571: Save Your Favorite Settings As A Shortcut
Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favorite Settings as a Shortcut Save Your Favorite Settings as a Shortcut • Add Shortcuts • Change or Delete Shortcuts...
Page 572 Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favorite Settings as a Shortcut > Add Shortcuts Add Shortcuts Related Models: MFC-J690DW/MFC-J895DW You can add the Fax, Copy, Scan, Web Connect and Apps settings you use most frequently by saving them as your Shortcuts.
Page 573 When changing Fax or Scan Shortcuts, you will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. Related Information • Save Your Favorite Settings as a Shortcut • Enter Text on Your Brother Machine...
Page 574: Print Reports
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports Print Reports • Reports • Print a Report • Fax Reports • Telephone and Fax Problems...
Page 575 Transmit, RX means Receive.) ® (Windows You can view and print the Fax Journal report from your computer using the Fax Journal Report software. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the software.
Page 576 Change Machine Settings from the Control Panel > Print Reports > Print a Report Print a Report >> MFC-J491DW/MFC-J497DW >> MFC-J690DW/MFC-J895DW MFC-J491DW/MFC-J497DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Print Reports]. Press OK.
Page 577: Settings And Features Tables
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables Settings and Features Tables • Settings Tables (1.8" Color LCD) • Features Tables (1.8" Color LCD) • Settings Tables (2.7" touchscreen models) • Features Tables (2.7"...
Page 578 > Settings and Features Tables > Settings Tables (1.8" Color LCD) Settings Tables (1.8" Color LCD) Related Models: MFC-J491DW/MFC-J497DW These tables will help you understand your machine's menu selections and options. Settings > [General Setup] Level 1 Level 2 Level 3...
Page 579 Set the machine to allocate the IP address from the link-local address range automatically. IPv6 Turn the IPv6 protocol on or off. For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting. Setup Wizard Configure your wireless network settings manually.
Page 580 Level 3 Descriptions WLAN WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/ PIN Code Configure your wireless network settings using WPS with a PIN.
Page 581 Level 1 Descriptions WLAN Report Print the wireless LAN connection results. Caller ID History Print a list of the available Caller ID information about the last 20 received faxes and telephone calls. Settings > [Machine Info.] Level 1 Descriptions Serial No. Check your machine's serial number.
Page 582 Change Machine Settings from the Control Panel > Settings and Features Tables > Features Tables (1.8" Color LCD) Features Tables (1.8" Color LCD) Related Models: MFC-J491DW/MFC-J497DW Level 1 Level 2 Descriptions Fax Resolution Set the resolution for outgoing faxes. Contrast Adjust the contrast.
Page 583 Set New Default Save your settings as the default. Factory Reset Restore all settings back to the factory settings. Level 1 Descriptions Connect the Brother machine to an Internet service. [Address Book] Level 1 Descriptions Search Dial by pressing only a few buttons.
Page 584 Level 1 Descriptions Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. Related Information • Settings and Features Tables...
Page 585 Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/ PIN Code Configure your wireless network settings using WPS with a PIN.
Page 586 Level 1 Level 2 Level 3 Descriptions (MFC-J895DW) All Settings - Configure the detailed settings. [General Setup] [Settings] > [All Settings] > [General Setup] Level 1 Level 2 Level 3 Descriptions Maintenance Improve Print Check and correct the print quality, alignment and Quality paper feeding according to the LCD instructions.
Page 587 Level 1 Level 2 Descriptions (Select shortcut button.) Delete Delete the shortcut. [Fax] [Settings] > [All Settings] > [Fax] Level 1 Level 2 Level 3 Descriptions Setup Receive Ring Delay Set the number of rings before the machine answers in Fax Only or Fax/Tel mode. Receive Mode Select the Receive Mode that best suits your needs.
Page 588 Set the machine to allocate the IP address from the link-local address range automatically. IPv6 Turn the IPv6 protocol on or off. For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting. Ethernet Select the Ethernet link mode.
Page 589 Setup Wizard Configure your wireless network settings manually. WLAN Assistant - Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/ PIN Configure your wireless network settings Code using WPS with a PIN.
Page 590 Level 1 Level 2 Level 3 Level 4 Descriptions WLAN Enable Turn wireless network connection On or (MFC-J690DW) Off. Network Reset Restore all network settings back to the factory settings. [Print Reports] [Settings] > [All Settings] > [Print Reports] Level 1 Descriptions Transmission Print a Transmission Verification Report for your last transmission.
Page 591 Level 1 Level 2 Descriptions (Available only for some countries.) Fax Auto Redial Set the machine to redial the last fax number if the fax did not go through because the line was busy. Dial Tone Shorten the dial tone detect pause. Compatibility Adjust the equalization for transmission difficulties.
Page 592 Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables > Features Tables (2.7" touchscreen models) Features Tables (2.7" touchscreen models) Related Models: MFC-J690DW/MFC-J895DW [Fax] (When [Fax Preview] is [Off]) Level 1 Level 2 Level 3 Descriptions Pause...
Page 593 Level 1 Level 2 Level 3 Descriptions Options Address Book Edit Store Address Book numbers, set up Group numbers for Broadcasting, and change and delete Address Book numbers. Set New Default Save your settings as the default. Factory Reset Restore all settings back to the factory settings. Save as Save the current settings as a shortcut.
Page 594 Level 1 Level 2 Level 3 Level 4 Descriptions Sending Options Call History Outgoing Select a number from the Outgoing Call Faxes Call history and then send a fax to it, add it to the Address Book, or delete it. Caller ID Select a number from the Caller ID History History...
Page 595 Level 1 Level 2 Level 3 Descriptions Options Enlarge/Reduce 100% Enlarge Select an enlargement ratio for the next copy. Reduce Select a reduction ratio for the next copy. Fit to Page Adjust the copy size to fit on the paper size you have set.
Page 596 [Web] Level 1 Descriptions Connect the Brother machine to an Internet service. [Apps] Level 1 Descriptions Apps Connect the Brother machine to the Brother Apps service. [Shortcuts] Level 1 Level 2 Level 3 Descriptions Add Shortcut Copy Change the settings in the Copy Options.
Page 597 Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. When you have put a USB Flash drive in the USB slot...
Page 598: Change Machine Settings From Your Computer
Home > Machine Settings > Change Machine Settings from Your Computer Change Machine Settings from Your Computer • Change the Machine Settings Using Remote Setup • Where Can I Find My Brother Machine's Network Settings? • Network Management Software and Utilities...
Page 599: Change The Machine Settings Using Remote Setup
The Remote Setup program lets you configure many of your Brother machine's settings from your computer. When you start Remote Setup, the settings on your Brother machine will be downloaded to your computer and displayed on your screen. If you change the settings on your computer, you can upload them directly to the machine.
Page 600 Using Remote Setup > Remote Setup (Windows ® Remote Setup (Windows • ® Set Up the Brother Machine from Your Computer (Windows • ® Set Up the Brother Machine Using ControlCenter4 (Windows • ® Set Up Your Machine's Address Book Using ControlCenter4 (Windows...
Page 601 Windows 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup. The Remote Setup Program window appears.
Page 602 Export Click to save the current configuration settings to a file. Click Export to save your address book or all settings for your machine. Import Click to import a file and read its settings. Print Click to print the selected items on the machine. You cannot print the data until it is uploaded to the machine.
Page 603 137 and 161. ® • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings have already been set. Related Information ®...
Page 604 > Change the Machine Settings ® Using Remote Setup > Remote Setup (Windows > Set Up the Brother Machine Using ControlCenter4 ® (Windows ® Set Up the Brother Machine Using ControlCenter4 (Windows 1. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 605 137 and 161. ® • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings have already been set. Related Information ®...
Page 606 Home > Machine Settings > Change Machine Settings from Your Computer > Change the Machine Settings ® Using Remote Setup > Remote Setup (Windows > Set Up Your Machine's Address Book Using ® ControlCenter4 (Windows Set Up Your Machine's Address Book Using ControlCenter4 ®...
Page 607 > Change the Machine Settings Using Remote Setup > Remote Setup (Mac) Remote Setup (Mac) • Set Up the Brother Machine with a USB Cable Connection (Mac) • Set Up Your Machine's Address Book with a USB Cable Connection (Mac)
Page 608 • Remote Setup for Mac supports USB connections only. 1. In the Finder menu bar, click Go > Applications > Brother, and then double-click the Remote Setup icon. The Remote Setup Program screen appears. 2. Configure the settings as needed.
Page 609 Click Export to save your address book or all settings for your machine. Import Click to import a file and read its settings. Print Click to print the selected items on the machine. You cannot print the data until it is uploaded to the machine.
Page 610 • Remote Setup for Mac supports USB connections only. 1. In the Finder menu bar, click Go > Applications > Brother, and then double-click the Remote Setup icon. The Remote Setup Program screen appears. 2. In the left menu, click Address Book in the Fax.
Page 611: Appendix
Home > Appendix Appendix • Specifications • Enter Text on Your Brother Machine • Supply Specifications • Brother Numbers...
Page 612: Specifications
Specifications General Specifications Printer Type Inkjet Print Head Black Piezo with 210 nozzles x 1 Color • MFC-J491DW/MFC-J497DW Piezo with 70 nozzles x 3 • MFC-J690DW/MFC-J895DW Piezo with 210 nozzles x 3 Memory Capacity 128 MB • MFC-J491DW/MFC-J497DW Liquid Crystal Display (LCD) 1.8 in.
Page 613 Dimensions • MFC-J491DW/MFC-J497DW 8.9 in. (227 mm) 6.8 in. (172 mm) 15.7 in. (400 mm) 16.2 in. (411 mm) 13.4 in. (341 mm) 18.7 in. (474 mm) • MFC-J690DW/MFC-J895DW 8.9 in. (227 mm) 6.8 in. (172 mm) 15.7 in. (400 mm) 16.2 in.
Page 614 Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm) Maximum • MFC-J491DW/MFC-J497DW/MFC-J690DW Paper Capacity Up to 100 sheets of 20 lb (80 g/m²) plain paper • MFC-J895DW Up to 150 sheets of 20 lb (80 g/m²) plain paper...
Page 615 196 dpi (Color) Fine: 196 dpi (Black) 196 dpi (Color) Superfine: 392 dpi (Black) Photo: 196 dpi (Black) Address Book • MFC-J491DW/MFC-J497DW 40 numbers • MFC-J690DW/MFC-J895DW 100 names x 2 numbers Groups Up to 6 Broadcasting • MFC-J491DW/MFC-J497DW 90 (40 Address Book/50 Manual Dial) •...
Page 616 MFC-J690DW/MFC-J895DW Up to 1200 x 6000 dpi Paper Type Plain Paper, Inkjet Paper (coated paper), Glossy Paper, Brother BP71 paper Paper Size Letter, A4, Photo (4" x 6")/(10 x 15 cm), Photo 2L (5" x 7")/(13 x 18 cm) File Format JPEG (Progressive JPEG format is not supported) Scan to Media File Format JPEG, PDF (Color, Gray) TIFF, PDF (Black &...
Page 617 ® • (Windows ) If you require more advanced machine management, use the latest version of Brother BRAdmin Professional. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download the software.
Page 618 SSL/TLS (IPPS, HTTPS) Network Security (Wired) Network Security (Wireless) SSL/TLS (IPPS, HTTPS) Wireless Network Security SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2- PSK (TKIP/AES) Wireless Setup Support Utility Supported models only Computer Requirements Specifications Supported Operating Systems And Software Functions Computer Platform PC Interface Processor...
Page 619 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. ™ ™ ® ® ® ® ® ® Nuance PaperPort 14SE supports Windows 7 SP1, Windows 8, Windows 8.1, Windows 10 Home, Windows 10 Pro, Windows ®...
Page 620: Enter Text On Your Brother Machine
Press , # or 0 repeatedly until you see the special character or symbol you want. Press Press # Press 0 English: French: Spanish: MFC-J690DW/MFC-J895DW When you need to enter text on your Brother machine, a keyboard will appear on the touchscreen.
Page 621 • Press to cycle between letters, numbers and special characters. • Press to cycle between lowercase and uppercase letters. • To move the cursor to the left or right, press d or c. Inserting spaces • To enter a space, press [Space]. Or, you can press c to move the cursor. Making corrections •...
Page 622: Supply Specifications
For more information about replacement supplies, visit us at www.brother.com/pageyield What is Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from Innobella? the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
Page 623: Brother Numbers
The Brother Solutions Center is our one-stop resource for all your Machine needs. Download the latest software and utilities and read FAQs & Troubleshooting tips to learn how to get the most from your Brother product. Check here for Brother driver updates, too.
Page 624 Related Information • Appendix...
Page 625 Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web www.brother.com USA/CAN Version A...

This manual is also suitable for:

Mfc-j497dw Mfc-j690dw Mfc-j895dw

Brother MFC-J491DW Online User's Manual

Before You Use Your Brother Machine

Introduction to Your Brother Machine

Paper Handling

Print

Scan

Copy

Fax

Photocapture Center

Network

Security

Mobile/Web Connect

Controlcenter

Brother Iprint&Scan for Windows ® and Mac

Troubleshooting

Routine Maintenance

Machine Settings

Appendix

Quick Links

Related Manuals for Brother MFC-J491DW

Summary of Contents for Brother MFC-J491DW