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USER MANUAL P M32F-BC / PM55F-BC The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. Recommended hours of use per day for the PM32F-BC models is less than 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void.
Table of contents Table of contents 01. Safety Source selection ID Settings Device ID Safety precautions 03. PC software (Multiple Display Device ID Auto Set Electricity and safety Control) PC Connection Cable Installation Video Wall Operation Installation/uninstallation Video Wall Storage Installation Network Status Cleaning...
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Table of contents Support 06. Troubleshooting Before you contact us Diagnosis Screen Resolution Checkpoints Frequently asked questions 07. Appendix Specifications General Standard signal mode table Responsibility for the pay service (Cost to Customers) Not a product defect A product damage caused by customer’s fault Others Optimum picture quality and afterimage burn-in prevention...
• The product may become damaged by an electric shock. THERE ARE NO USER SERVICEABLE PARTS INSIDE. Only use the power cord provided with your product by Samsung. Do not use the REFER ALL SERVICING TO QUALIFIED PERSONNEL. power cord with other products.
• The product may fall and become damaged and/or cause an injury. • Be sure to consult Samsung Customer Service Centre if you want to install the • Using the product in an area with excess vibration may damage the product or cause product at such a place.
If the product is dropped or the outer case is damaged, turn off the power switch and • Product failure, an electric shock or fire may result. disconnect the power cord. Then contact Samsung Customer Service Centre. • Continued use can result in a fire or electric shock.
Chapter 1. Safety Disconnect the power cord from the power socket if you do not plan on using the Be careful that children do not place the battery in their mouths when removed from product for an extended period of time (vacation, etc). the remote control.
Chapter 1. Safety Cleaning Exercise care when cleaning as the panel and exterior are easily scratched. Take the following steps when cleaning. Power off the product and computer. Disconnect the power cord from the product. ‒ Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.
Chapter 2. Device setup Device setup Installation What’s Included • Components may differ in different locations. • Contact the vendor where you purchased the product if any components are missing. • The appearance of the components may differ from the images shown. •...
Chapter 2. Device setup Parts Remote sensor and spacer logo (optional) The colour and shape of parts may differ from what is shown. Remote sensor Power 50° Panel key Speaker Remote sensor Press a button on the remote control pointing at the remote sensor on the product to Panel key perform the corresponding function.
The colour and shape of parts may differ from what is shown. • Remove batteries when the remote control is not to be used for an extended period of time. PM55F-BC Spacer logo (optional) Do not pull on the spacer logo using force. The logo may tear or break off.
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Chapter 2. Device setup PM32F-BC Port Description TOUCH OUT SCREEN Connect to a USB port on the product to use the touch USB1 function. (1.0A) TOUCH OUT PC Connect to a PC to use the touch function. USB1 (1.0A) Connect to a USB memory device. USB2 (0.5A) USB2...
The Touch function can only be used in MagicInfo S, Web Browser and other network box. applications that support the function. You cannot use the Touch function on the PM55F-BC PM32F-BC menu. Connect the USB cable between TOUCH OUT SCREEN and USB1 or USB2 port on the product.
Chapter 2. Device setup Anti-theft lock An anti-theft lock allows you to use the product securely even in public places. The locking device shape and locking method depend on the manufacturer. Refer to the user manual provided with your anti-theft locking device for details. The following images are for reference only.
Chapter 2. Device setup Remote control • Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. • A button without a description in the image below is not supported on the product. Remote control button functions may differ for different products.
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Chapter 2. Device setup Display information about the current input source. TOOLS INFO Quickly select frequently used functions. Move to the upper, lower, left or right menu, or adjust an option’s setting. Confirm a menu selection. Exit the current menu. RETURN EXIT Return to the previous menu.
• Ensure that an authorized installation company installs the wall mount. Otherwise, it may fall and cause personal injury. • Make sure to install the specified wall mount. • Contact Samsung Customer Service Centre for further details. Ventilation Side view...
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• For wall mounts that do not comply with the VESA standard screw specifications, the • Samsung Electronics is not responsible for any damage to the product or injury length of the screws may differ depending on the wall mount specifications.
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WARNING • Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents. • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
Chapter 2. Device setup External connection Pin assignment 1 2 3 4 5 Checkpoints • Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device.
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Chapter 2. Device setup Direct LAN cable (PC to HUB) -P1- -P1- -P2- -P2- • Connector: RJ45 Male STEREO type PLUG — (3.5ø) LAN Cable Pin assignment RJ45 MDC RJ45 1 2 3 4 5 6 7 8 Signal Signal ...
Chapter 2. Device setup Connection Connection 3 • Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product. Connection 1 RJ45 RS232C RS232C RS232C RS232C RS232C RS232C RS232C RS232C Control Codes Viewing control state (Get control command) Connection 2 Header Command...
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Chapter 2. Device setup Command E.g. Power On & ID=0 Command type Command Value range Header Command Data Data 1 Checksum length Power control 0x11 0xAA 0x11 "Power" Volume control 0x12 0~100 Input source control 0x14 Header Command Data Data 1 Screen mode control 0x18 length...
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Chapter 2. Device setup Header Command Data Ack / r-CMD Val1 Checksum Header Command Data Ack / r-CMD Val1 Checksum length length 0xAA 0xFF ‘ A ’ 0x11 "Power" 0xAA 0xFF ‘ A ’ 0x12 “Volume” “Power”: Power code to be set on a product. “Volume”: Volume value code to be set on a product.
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Chapter 2. Device setup Setting the input source (Set Input Source) Header Command Data Data Checksum Header Command Data Ack / r-CMD Val1 Checksum length length 0xAA 0x14 “Input Source” 0xAA 0xFF ‘ A ’ 0x14 “Input Source” “Input Source”: An input source code to be set on a product. “Input Source”: An input source code to be set on a product.
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Chapter 2. Device setup Setting PIP on/off (Set the PIP ON/OFF) Setting auto adjustment (Set Auto Adjustment) Header Command Data Data Checksum Header Command Data Data Checksum length length 0xAA 0x3C “PIP” 0xAA 0x3D “Auto Adjustment” “PIP”: A code used to turn the PIP mode of a product on or off •...
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Chapter 2. Device setup Setting the video wall (Set Video Wall Mode) Safety Lock Function Header Command Data Data Checksum • PC can be used to turn the Safety Lock function on or off on a product. length • This control is available regardless of whether or not the power is turned on. 0xAA 0x5C “Video Wall...
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Chapter 2. Device setup Video Wall On Video Wall User Control Function Function • Turn Video Wall on or off on the product from your computer. • Turn the Video Wall function on or off on the product from your computer. Get Video Wall On/Off Status Get Video Wall Status Header...
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Chapter 2. Device setup 0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 • Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : (1 ~ 100) Set Number Data...
Chapter 2. Device setup PC connection You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter. • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. •...
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Chapter 2. Device setup Connection using an HDMI-DVI cable You can use the DVI port on the product as a D-SUB port by using a D-SUB-DVI adapter. The appearance may differ depending on the product. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer.
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VESA standards. Using a DP cable that is not VESA compliant Connection using an DP cable may cause the product to function improperly. Samsung Electronics shall not be The appearance may differ depending on the product.
Chapter 2. Device setup AV connection • Supported resolutions include 1080p (50/60 Hz), 720p (50/60 Hz), 480p, and 576p. • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. •...
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Chapter 2. Device setup Connection using an HDMI cable (up to 1080p) Audio system connection The appearance may differ depending on the product. • The appearance may differ depending on the product. • Connecting parts may differ in different products. •...
Chapter 2. Device setup LAN connection Edit → Source → → Edit → SOURCE • The appearance may differ depending on the product. • Connecting parts may differ in different products. Edit the name and device type of a connected external device. •...
Chapter 3. PC software (Multiple Display Control) PC software (Multiple Display Control) Multiple display control “MDC” is an application that allows you to easily control ‒ Select “Launch MDC Unified” and click “Finish” to run the MDC programme multiple display devices simultaneously using a PC. immediately.
Chapter 3. PC software (Multiple Display Control) Connection Using the ethernet cable Enter the IP for the primary display device and connect the device to the PC. Display devices can be connected to each other using a LAN cable. Using the RS-232C cable Connection using a direct LAN cable The appearance may differ depending on the product.
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Chapter 3. PC software (Multiple Display Control) Connection using a cross LAN cable The appearance may differ depending on the product. Multiple products can be connected using the RS232C IN / OUT port on the product. RS232C IN Monitor 1 RS232C OUT RJ45 RS232C OUT...
Chapter 4. Home screen Home screen Description Play content, templates and schedules configured on the server. • You can view whether the server is connected (approval) in the Player Player screen. To view whether the server is connected when a Network Channel is running, press on the remote.
Chapter 4. Home screen When content is running Menu Description Background Music Set the background music to be played when content is Control buttons on the remote running. You can use buttons on your remote control to play, pause, or skip between content on Reset Reset the background music.
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Chapter 4. Home screen • Playback priority: network BGM > local BGM > video file in the main frame selected by the user ‒ Network BGM: Settings can be configured in step 1 when creating a server schedule. ‒ Local BGM: BGM settings can be configured using the tools displayed after the button is pressed during Player playback.
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Chapter 4. Home screen Video Audio • 3 D video is not supported. • Audio content with a Bit rate or Frame rate larger than the rate specified in the table • Content with a resolution larger than the resolution specified in the table above is above can cause choppy audio during playback.
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Chapter 4. Home screen WORD • Functions not supported ‒ Animation effect • Compatible document file formats ‒ 3 D shapes (which will be displayed in 2D) ‒ Extension : .doc, .docx ‒ Header and footer (some subitems are not supported) ‒...
Chapter 4. Home screen Schedule URL Launcher → Schedule → → URL Launcher → HOME HOME You can check the content’s playback schedule on the server, imported from an The displayed image may differ depending on the model. external storage, or on a mobile device. For details on how to use the URL Launcher feature, contact the dealer the product...
Chapter 4. Home screen ID Settings No cloning file found on the external storage device. Export this device's settings to the external storage device? message appears. Select Export to export the settings. → ID Settings → HOME Assign an ID to a set. When a duplicate file is found on the external storage device Device ID Connect the external storage device, then run the...
Chapter 4. Home screen Video Wall • A ll Displays: Assign screen positions to all displays. Then, you don’t need to set up video wall for individual displays. • C urrent Displays: Only assign screen position for this first display. →...
C ontent is only available when source is set to Internal/USB. quality settings, such as brightness, colour and gamma, using the colour calibration programme Advanced Colour Management. ‒ To download the Advanced Colour Management programme, visit www.samsung. com/displaysolutions.
Chapter 4. Home screen E dit: Select a holiday item and then change the date. ‒ • If there is no music file on the USB device or you don’t select a folder containing • S et Applied Timer: Set the On Timer Off Timer...
Chapter 4. Home screen Approving a connected device from the server First configure Server Network Settings before device approval. Select Unapproved from the sub-menus. Select the device from the list and click the Approve button. Access the server you have assigned to your device. Enter your ID and password to log in.
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Chapter 4. Home screen Setting the current time A schedule may not run if the time set on the device is different from the server’s current time. Select the menu to check that the device has been registered. When the device is approved by the server, the schedule registered in the selected group will be downloaded to the device.
Advanced Colour Management. ‒ To download the Advanced Colour Management programme, visit www.samsung.com/displaysolutions. B acklight Contrast Your product has several options for adjusting picture quality. Brightness Sharpness •...
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Select whether to apply the brightness, colour and gamma settings customized using the colour calibration programme Advanced Colour Management to the Information and Advertisement modes. • To download the Advanced Colour Management programme, visit www.samsung.com/displaysolutions. • If Picture Mode is set to Calibration, Calibrated value is disabled.
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Chapter 5. Menu Picture ▼ Description HDMI Black Level Selects the black level on the screen to adjust the screen depth. Film Mode This mode is suitable to view movies. Sets the product to automatically sense and process film signals from all sources and adjust the picture for optimum quality.
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Chapter 5. Menu Picture ▼ Description Picture Off Selecting Picture Off switches off the screen. The volume is not disabled. To switch the screen on, press any button other than the volume button. Reset Picture Resets your current picture mode to its default settings.
Chapter 5. Menu OnScreen display adjustment OnScreen Display ▼ Description Display Orientation Onscreen Menu Orientation Set the menu screen orientation. Source Content Orientation Set the orientation of content from external devices connected to the product. Aspect Ratio Set the rotated screen to be either full screen or original. •...
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Chapter 5. Menu OnScreen Display ▼ Description Language Set the menu language. • A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. Reset OnScreen This option returns the current settings under OnScreen Display to the default factory settings.
Chapter 5. Menu Sound adjustment Sound ▼ Description Sound Mode You can select a sound mode to suit your personal preferences. • If Sound Output is set to External, Sound Mode is disabled. Balance Adjust speaker volume levels for sound balance optimization. •...
Chapter 5. Menu Network Network ▼ Description Network Status You can check the current network and Internet status. Open Network Configure network settings to use various smart hub features such as Internet search, content sharing through a Settings home network and feature updates. Server Network Connect to Server To run...
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Chapter 5. Menu Network ▼ Description Mobile Device Access Notification Change the settings for notification display when device is connected. Manager Mobile Device List View and manage connected devices. Device Name Select or enter a device name. This name can be shown on network remote controls over the network.
Chapter 5. Menu Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly Connecting to a Wired Network to a network wall outlet using a LAN cable.
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Chapter 5. Menu Automatic Network Settings (Wired) Select Settings. The IP Settings screen appears. Select IP Setting and set it to Enter Manually. Connect to the network using a LAN cable. ‒ Setting IP Setting Enter Manually automatically changes DNS Setting to Enter Make sure a LAN cable is connected first.
Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless Network button appears and you can set the network manually. router, Samsung products will not support a connection in compliance with new Wi- If the Enter password screen appears, go to step 6.
Chapter 5. Menu Manual Network Setup (Wireless) Press the button on the remote control. MENU Select Network Open Network Settings. Offices may use static IP addresses. Select Wireless. If this is the case, ask the network administrator for the IP address, subnet mask, ‒...
Chapter 5. Menu System System ▼ Description Accessibility Menu Transparency Adjust transparency of menu box. High Contrast Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the option is selected. Enlarge Enlarge the size of the menu. Start Setup Restore your TV to its original settings and perform initial Setup...
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Chapter 5. Menu System ▼ Description Auto Source Switching When the Auto Source Switching is On, the display video source will automatically be searched for active video. Primary Source selection will be activated, if the current video source is not recognized. Secondary Source selection will become active, if no primary video source is available.
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Chapter 5. Menu System ▼ Description Power Button The power button (on the top left corner of the remote control) can be set to either turn on the power or turn on/off the power. Eco Solution Energy Saving Mode Reduce the power consumption by adjusting the screen brightness. Screen Lamp Schedule Adjust the panel brightness.
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Chapter 5. Menu System ▼ Description Security Safety Lock • Enter your 4 digit PIN number and press . The default PIN number is “0-0-0-0”. If you want to change the PIN number, use the Change PIN function. All the menus and buttons of the product and remote control, except for the button on the remote control, will LOCK be locked by the...
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‒ You can download a custom logo into the product from an external USB device. ‒ The file name of the custom logo you want to download must be saved as “samsung” in all small letters. ‒ When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
Anynet+ with your Samsung product remote. The Anynet+ system can • Check if the Anynet+ device power cord is properly be used only with Samsung devices that have the Anynet+ feature. To be sure your connected. Samsung device has this feature, check if there is an Anynet+ logo on it.
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Chapter 5. Menu Problem Possible Solution The Anynet+ device • You cannot use the play function when initial setup is in does not play. progress. The connected device • Check whether or not the device supports Anynet+ is not displayed. functions.
View this information when your product does not work properly or when you want to upgrade the software. You can find information regarding our call centres and how to download products and software. • Contact Samsung and find the product Model Code Software Version.
Chapter 6. Troubleshooting Troubleshooting Before you contact us Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. Diagnosis Check if your product is operating normally by using the product test function.
Chapter 6. Troubleshooting Checkpoints Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen The blank spaces found on the screen have nothing to do with the product.
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Screen, change the setting to 16:9 Standard. Lines (red, green or blue) are displayed on the screen. These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a Samsung Service Centre to resolve the issue.
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Chapter 6. Troubleshooting The display looks unstable and then freezes. The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution. The screen cannot be displayed in full screen.
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Chapter 6. Troubleshooting There is audible sound when the volume is muted. When Sound Output is set to External, the volume button and mute function are disabled. Adjust the volume for the external speakers. Audio settings for main speakers are separate from the internal speakers on the product. Changing or muting the volume on the product does not affect an external amplifier(decoder).
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Chapter 6. Troubleshooting Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted. Remove and then attach the stand again to the product. Audio or video cuts out intermittently. Check the cable connection and connect it again if required. Using a very hard or thick cable may corrupt audio and video files.
Chapter 6. Troubleshooting When booting the PC with the input source set to Boot the PC when the set is turned on or when the input source is not DisplayPort. DisplayPort, the BIOS and booting screens do not appear. Frequently asked questions Refer to the user manual for your PC or graphics card for further instructions on adjustment.
Chapter 7. Appendix Appendix Specifications General Model Name P M32F-BC P M55F-BC Panel Size 32 CLASS (80.1 cm / 31.5 inches) 55 CLASS (138.7 cm / 54.6 inches) Display area 698.4 mm (H) x 392.85 mm (V) (27.5 inches (H) x 15.5 inches (V)) 1209.6 mm (H) x 680.4 mm (V) (47.7 inches (H) x 26.8 inches (V)) Audio Output 10 W + 10 W...
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• Hereby, Samsung Electronics, declares that this Monitor is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. • The official Declaration of Conformity may be found at http://www.samsung.com/displaysolutions, go to Support > Search Product Support and enter the model name.
Check the frequency when you exchange a CDT product (connected to a PC) for an LCD product. If the LCD product does not support 85 Hz, change the vertical frequency to 60 Hz using the CDT product before you exchange it with the LCD product. Model Name P M32F-BC / PM55F-BC Synchronization Horizontal frequency...
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Chapter 7. Appendix Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity VESA, 640 x 480 31.469 59.940 25.175 − − VESA, 640 x 480 37.861 72.809 31.500 − − VESA, 640 x 480 37.500 75.000 31.500 −...
• External impact or drop. • Use of supplies or separatly sold product unspecified by Samsung. Not a product defect • Repair from a person besides an engineer of outsourcing service company or partner Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
Chapter 7. Appendix Optimum picture quality and afterimage burn-in Black Matrix Colour-Filter Common Electrode prevention (ITO) Optimum picture quality • Due to the nature of the manufacturing of this product, approximately 1 pixel per Source million (1 ppm) may be brighter or darker on the panel. This does not affect product Drain performance.
Chapter 7. Appendix Preventing afterimage burn-in ‒ Use bright colors of similar brightness. Interval: Change text colour and background colour every 30 minutes. The best way to protect the product from afterimage burn-in is switching the power off or setting the PC or system to run a screen saver when not in use. Also, Warranty FLIGHT TIME FLIGHT...
Open Source Licence Notice is written only English. 5,912,976, 7,200,236, 7,492,907, 8,050,434, 7,720,240, 7,031,474, For information on the Open Source Licence Notice, contact the Samsung Customer 7,907,736 and 7,764,802. DTS, the Symbol, and DTS and the Centre or send email to oss.request@samsung.com.