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SMART FUNCTIONS
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the POWER button to turn on the
washing machine. Do not press any other
buttons or turn the cycle selector knob.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the Smart Diagnosis™ icon.
3
Press and hold the Water button for 3
seconds.
4
Keep the phone in place until the tone
transmission has finished. Time remaining
for data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then
be able to assist you using the information
transmitted for analysis.
NOTE
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
EN
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