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Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT:
system at the factory.
NOTE:
During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See HP Support Assistant for instructions on
reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the
HP Support Assistant app.
NOTE:
You may be prompted for your permission or password when using Refresh. See HP
Support Assistant for more information. To access HP Support Assistant on the Start screen, select
the HP Support Assistant app.
To start Refresh:
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from
the PC settings screen.
4.
Scroll the right-side choices down to display Refresh your PC without affecting your files.
5.
Under Refresh your PC without affecting your files, select Get started, and follow the on-screen
instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT:
back up any personal information you wish to retain.
You can initiate this option by using the
To use the
f11
1.
Press
f11
– or –
Press and hold
2.
Choose your language.
3.
Choose your keyboard layout.
4.
Select Troubleshoot from the boot options menu.
5.
Select Reset your PC, and follow the on-screen instructions.
Refresh removes any traditional applications that were not originally installed on the
This option does not provide backups of your information. Before using this option,
key:
while the computer boots.
f11
as you press the power button.
f11
key or from the Start screen.
Performing a system recovery 105
- Quick Links:
- Hard Drive
Hide quick links:
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