If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. ThinkPad E460 and E465 Hardware Maintenance Manual...
Consider these conditions and the safety hazards they present: • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) • Explosive hazards, such as a damaged CRT face or a bulging capacitor •...
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER DANGER ThinkPad E460 and E465 Hardware Maintenance Manual...
Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians. Strategy for replacing FRUs...
Dynamic Configure To Order (CTO) This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model and 2-character country code.
20AA0009UK). FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module.
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
• Lenovo PCI Express Quick Test • Lenovo RAID Quick Test • Lenovo Motherboard Bus Quick Test The quick test programs are applicable on the following operating systems: ® ® • Microsoft Windows • Microsoft Windows 8.1 • Microsoft Windows 8 •...
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
• If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad E460 and E465 Hardware Maintenance Manual...
Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers. Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
This section provides instructions on how to create recovery media. Note: You can create recovery media using discs or external USB storage devices. To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Attention: When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer. To reinstall a device driver for a factory-installed device, do the following: ThinkPad E460 and E465 Hardware Maintenance Manual...
1. Turn on your computer. 2. Go to the C:\SWTOOLS directory. 3. Open the DRIVERS folder. Within the DRIVERS folder are several subfolders named for the various devices installed in your computer (for example, AUDIO and VIDEO). 4. Open the subfolder for the device. 5.
3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start. 4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive. ThinkPad E460 and E465 Hardware Maintenance Manual...
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive, hybrid drive, or solid-state drive with a scheduled fee.
4. Select Password. 5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens. 6. Select Master hard disk password. 7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 43. Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device. ThinkPad E460 and E465 Hardware Maintenance Manual...
Numeric error codes Table 2. Numeric error codes Symptom or error FRU or action, in sequence 0177 Replace the system board. Bad SVP data, stop POST task— Checksum of the supervisor password in the EEPROM is not correct. 0183 1. Run the ThinkPad Setup program. The settings Bad CRC of Security Settings in EFI Variable.
Five short beeps Replace the system board. One long and two short beeps Replace the system board. Five short beeps, pause, five short beeps, and pause Replace the system board. ThinkPad E460 and E465 Hardware Maintenance Manual...
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a. System board b. LCD assembly ThinkPad E460 and E465 Hardware Maintenance Manual...
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On: The computer is in use. Off: The computer is off or in hibernation mode. Slow blinking: The computer is in sleep mode. Fast blinking: The computer is entering sleep or hibernation mode. ThinkPad E460 and E465 Hardware Maintenance Manual...
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Table 8. Function keys (continued) Function key and key Description combination Views the programs that you have opened. For Windows 10: Views all the programs. For Windows 7: Opens Computer. ThinkPad E460 and E465 Hardware Maintenance Manual...
Always On USB connector (USB 3.0) Combo audio connector Speaker Battery Internal storage drive Speaker Wireless LAN card Memory modules : Internal storage drive refers to the installed hard disk drive, solid-state drive, or hybrid drive. ThinkPad E460 and E465 Hardware Maintenance Manual...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your prod uct. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs ThinkPad E460 and E465 Hardware Maintenance Manual...
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Lenovo factory recovery USB key Lenovo recovery disc set Power cord ac power adapter Available on some models Note: The Lenovo factory recovery USB key and the Lenovo recovery disc set are used to restore the Microsoft Windows operating system. Chapter 7...
LCD/camera card/ThinkPad logo card combo cable LCD module Miscellaneous parts and other FRUs Table 11. Miscellaneous part FRU descriptions Self-service Optional service Screw kit Table 12. Other FRUs FRU descriptions Self-service Optional service ac power adapter Power cord ThinkPad E460 and E465 Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. Click Guides & Manuals and then follow the on-screen instructions to find the manual for your product.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. Note: Only an authorized Lenovo service technician can access the above Web site. 2. Restart the computer. 3. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. Note: Only an authorized Lenovo service technician can access the above Web site. 2. Restart the computer. 3. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. You might be required to return the defective CRU. When return is required:(1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU;...
, and then remove the DIMM door 2. Disconnect the battery 1010 Lenovo OneLink connector cover Removal steps of the Lenovo OneLink connector cover Remove the connector cover as shown in the following illustration. ThinkPad E460 and E465 Hardware Maintenance Manual...
Note: Ensure that you reattach the connector cover to the Lenovo OneLink connector after finishing the servicing. 1020 DIMM door Removal steps of the DIMM door Loosen the screws , and then remove the DIMM door Step Screw (quantity) Color Torque M2 ×...
Remove the storage drive bracket from the storage drive When installing: Ensure that the storage drive is firmly attached. 1040 Memory module For access, remove this FRU: • “1020 DIMM door” on page 61 ThinkPad E460 and E465 Hardware Maintenance Manual...
Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.
“1020 DIMM door” on page 61 DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Removal steps of the coin-cell battery When installing: Ensure that the connector is attached firmly. ThinkPad E460 and E465 Hardware Maintenance Manual...
1070 Keyboard For access, remove this FRU: • “1020 DIMM door” on page 61 Removal steps of the keyboard Remove the screws that secure the keyboard. Step Screw (quantity) Color Torque M2 × 7 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Push hard in the direction as shown to unlatch the keyboard.
Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. 1080 Keyboard bezel assembly For access, remove this FRU: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 •...
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Removal steps of the keyboard bezel assembly Step Screw (quantity) Color Torque M2 × 6 mm, flat-head, nylon-coated (12) Black 0.181 Nm (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (3) Silver 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
1110 ThinkPad-logo-LED card For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66...
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• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material. For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 •...
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For models with an integrated thermal module Microprocessor ThinkPad E465 For models with a discrete thermal module Accelerated ProcessingUnit (APU) Video Graphic Array card (VGA) ThinkPad E460 and E465 Hardware Maintenance Manual...
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For models with an integrated thermal module Accelerated ProcessingUnit (APU) Chapter 9 Removing or replacing a FRU...
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Removal steps of the system board Disconnect the connectors attached to the system board. ThinkPad E460 and E465 Hardware Maintenance Manual...
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Remove the screws that secure the system board. Torque Step Screw (quantity) Color M2.0 × 3.5 mm, flat-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Remove the system board together with the thermal fan assembly. Chapter 9 Removing or replacing a FRU...
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Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. You must peel the thin film off from the rubbers marked ThinkPad E460 and E465 Hardware Maintenance Manual...
“1120 System board and thermal fan assembly” on page 70 Important notices for replacing a battery pack Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
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The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
• “1050 Wireless LAN card” on page 63 • “1070 Keyboard” on page 65 • “1080 Keyboard bezel assembly” on page 66 • “1120 System board and thermal fan assembly” on page 70 ThinkPad E460 and E465 Hardware Maintenance Manual...
1160 Hinge support bracket, wireless LAN antennas assembly, and base cover assembly For access, remove these FRUs in order: • “1010 Lenovo OneLink connector cover” on page 60 • “1020 DIMM door” on page 61 • “1030 Internal storage drive” on page 61 •...
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Remove the screws that secure the hinge support bracket. Then remove the hinge support bracket. Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Release the wireless LAN antennas assembly from the tabs as shown. ThinkPad E460 and E465 Hardware Maintenance Manual...
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Remove the wireless LAN antennas assembly from the base cover assembly. Antenna locations Wireless LAN auxiliary antenna (black) Wireless LAN main antenna (gray) Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
Malaysia SIRIM label Brazil Anatel label 2010 LCD bezel assembly Removal steps of the LCD bezel assembly For access, remove this FRU in order: • “1150 LCD unit” on page 80 When installing: ThinkPad E460 and E465 Hardware Maintenance Manual...
Ensure that all the latches are attached firmly. 2020 LCD module For access, remove these FRUs in order: • “1150 LCD unit” on page 80 • “2010 LCD bezel assembly” on page 84 Removal steps of the LCD module Step Screw (quantity) Color Torque...
2040 Integrated camera and microphone combo card For access, remove these FRUs in order: • “1150 LCD unit” on page 80 • “2010 LCD bezel assembly” on page 84 • “2020 LCD module” on page 85 ThinkPad E460 and E465 Hardware Maintenance Manual...
Removal steps of the integrated camera and microphone combo card When installing: Ensure that the connector is attached firmly. 2050 LCD cable assembly and LCD rear cover assembly For access, remove these FRUs in order: • “1150 LCD unit” on page 80 •...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad ThinkPad logo TrackPoint Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.
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Subscriber Identity Module Supervisor password TFTs Thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID Universally Unique Identifier VRAM Video Random Access Memory Check out the collection of computers & hardware we offer. ThinkPad E460 and E465 Hardware Maintenance Manual...