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What should I do if the power indicator (Green)
lights but my screen stays blank?
Follow these steps:
1
Press and hold the power button for more than four seconds to check that
the power indicator goes out. Then turn on your computer again.
2
If your computer screen still stays blank, unplug the AC adapter, remove
the battery pack, and leave the computer for about a minute. Then
reinstall the battery pack, plug in the AC adapter, and turn on the
computer again.
What should I do if my computer or software stops
responding?
❑ If your computer stops responding while a software application is
running, press the Alt+F4 keys to close the application window.
❑ If the Alt+F4 keys do not work, click Start, the arrow
button, and Shut Down to turn off your computer.
❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys and
click the arrow
If the Windows Security window appears, click Shut Down.
Turning off your computer with the Ctrl+Alt+Delete keys or the power button may
cause loss of unsaved data.
❑ If your computer still does not turn off, press and hold the power button
until the computer turns off.
❑ Remove the AC adapter and battery pack.
❑ Try reinstalling the software.
❑ Contact the software publisher or designated provider for technical
support.
What should I do if the battery indicator is flashing
and my computer does not start?
❑ This symptom could be due to the battery pack not being installed
properly. To resolve this symptom, turn off your computer and remove the
battery pack. Then install the battery pack to the computer again. For
details, see the on-screen User Guide.
❑ If the symptom persists after performing the above, it means the installed
battery pack is not compatible. Remove the battery pack and contact
VAIO-Link.
10
next to the Shut down button and Shut Down.
next to the Lock
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Table of Contents
Troubleshooting
