1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.
1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc.
1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.
1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.
1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.
2. Product specifications 2. Product Specifications 2-1. Product information Model UN**JS9500F Front View * W : Width H : High D : Depth Detail View Color Front Color : METAL SILVER / Stand Color : SILVER (HAIRLINE) Without Stand 1450.2 x 838.3 x 125.3 mm 65"...
2. Product specifications 2-2-2. Detailed Specifications NOTE Design and specifications are subject to change without prior notice. 65 inches Item UN65JS9500FXZA General Information Product Series Country UNITED STATES Display Screen Size 65" Resolution 3,840 x 2,160 Ultra Clear Panel Ultra Clear Pro Screen Curvature 4,200R...
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2. Product specifications Item UN65JS9500FXZA Audio Multiroom Link TV SoundConnect Smart TV Samsung SMART TV Apps Game Soccer App Multi-Link Screen ACR (Advertisement) Yes (US Only) Info Widget Vertical Enhancement Smart Interaction Voice Interaction Voice Control Face recognition Motion control...
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Bezel Type Slim Type Ultra Slim Front Color Silver Light Effect (Deco) Stand Type Y-Shape Swivel (Left/Right) Additional Feature Samsung 3D 3D Converter Instant On Camera Built-in Wireless Copy Processor PX Ready 21:9 Immersive Picture Mode SCSA Support Accessibility Voice Guide/Enlarge/High Contrast...
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2. Product specifications Item UN65JS9500FXZA Additional Feature AC/DC TV Sports Mode Basic(Indoor,Outdoor) Story Replay Embeded POP Extended PVR Game Mode IP Video Closed Caption OSD Language English, Spanish, French Picture-In-Picture BT HID Built-in USB HID Support Smart Evolution Support Teletext (TTXT) Time Shift Analog Clean View Ultra Clean View...
The part code for some accessories may differ depending on your region. • The provided accessories may vary depending on the model. Product Code. No Product Code. No • Samsung Smart Control BN59-01220A • 3D Active Glasses BN96-32474A • Batteries (AA x 2) 4301-000101 •...
EXTRA : Displays related information about the current program. EXTRA: Displays related information about the current program. When you are in a dark place, the Samsung Smart Control lights up its buttons so that you can identify : 스마트 허브를 실행합니다. 앱이 실행 중일 때, 버튼을...
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- System - Smart Control Settings - Motion Sensitivity. • To use the POINTER button and the movement of the Samsung Smart Control to operate your TV, Voice Guide must be set to Off. • To view a tutorial that shows how to use the...
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2. Product specifications Button Description INFO Displays information about the current program or content. Guide Displays the Guide screen. Channel List Launches the Channel List. Multi-Link Screen Splits the TV screen and allows you to use multiple functions - such as watching TV, surfing the web, and playing a video - at the same time.
" " 2. Product specifications 2-4-2. Learning motion control basics The following actions are available. Image Description Moving the pointer Move your hand to move the pointer accordingly. Selecting an item Fold down and raise your index finger to select items. You can select a TV menu or run a function.
2. Product specifications 2-4-3. Viewing the Panel Smart Hub NOTE • The image may differ with the specific model and area. You can surf the web and download apps with Smart Hub. In addition, you can enjoy photo, video, and music files stored on external storage devices.
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To use this feature, the TV must be connected to the Internet. You can download, play, and manage games or games purchased with your Samsung account. Select a game displayed on the screen or select a genre category such as Spotlight, Most Popular, What's New, or Top Grossing from the top of the screen, and then select a game in the genre you selected.
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2. Product specifications APPS NOTE • To use this feature, the TV must be connected to the Internet. • When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ by region. You can enjoy a wide range of content including news, sports, weather and games by installing the corresponding apps on your TV.
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You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." • Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. 2-15...
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2. Product specifications NewsON NOTE • This function is not available in the U.S.A. and Canada. • Before you use the NewsON service, check if the TV is connected to the Internet. You can find daily information on a wide variety of topics in a smart and convenient way, updated in real time. NewsON brings you the latest headlines, top stories, popular issues, and weather forecasts.
2. Product specifications 2-4-4. Displaying Multiple Screens You can surf the web or run an app while viewing the TV. You can change the size of each screen by dragging the circle in the middle of the screen to the left or right. Learning the basic functions ...
NOTE • When Samsung Instant On is set to On, the use history of the apps that you used on the TV may be stored in the • The Samsung Instant On function works when you turn on the TV while its power cable is still connected after you set Samsung Instant On to On.
2. Product specifications 2-4-6. HDMI UHD Color Allows you to set the HDMI UHD Color mode to On or Off for each HDMI connector on the TV. When set to On, the TV optimizes processing of UHD 50P/60P signals. To configure the HDMI UHD Color mode for each HDMI connector, turn off the external devices. You can leave the HDMI cables connected to the TV.
2. Product specifications 2-4-7. Supported Formats Supported external subtitles Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass Powerdivx .psb SMPTE-TT Text .xml Supported internal subtitles ...
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2. Product specifications Supported music formats and codecs File extension Format Codec Note MPEG1 Audio *.mp3 MPEG Layer 3 *.m4a *.mpa MPEG4 *.aac *.flac FLAC FLAC Supports up to 2 channels *.ogg Vorbis Supports up to 2 channels Supports up to 10 Pro 5.1 channels. *.wma WMA lossless audio is not supported.
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2. Product specifications Other Restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. •...
2. Product specifications 2-4-8. Features & Operation Nano-Crystal Tech & Direct type & Back light peaking control Achievement of Wide color gamut • DCI coverage 74% (White LED) 93% (Nano Crystal) • Enables vivid color display (Better Red and Green color) •...
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2. Product specifications Local Back light peaking control • Samsung SUHD TV backligh works locally • Concentrate lighing power on appropriate area • Emphasizes high brighness, Shows more relistic image on the display Image displayed on SUHD TV Real Image...
3. Disassembly and Reassemble 3. Disassembly and Reassembly This section of the service manual describes the disassembly and reassembly procedures for the LED TV. This LED TV contains electrostatically sensitive devices. Use caution when handling these components. WARNING 3-1. Disassembly and Reassembly Disconnect the LED TV from the power source before disassembly.
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3. Disassembly and Reassemble Description Picture Description Screws Remove the screws from the ASSY COVER REAR. (Two kinds of screw- type) • 65" : 10EA / 11EA 6001-002996 SCREW-MACHINE M3,L5,ZPC(BLK) • ASSY COVER REAR removed form 6003-001782 SCREW-TAPTYPE M4,L12,ZPC(BLK) Remove the Wires and cable from connectors.
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3. Disassembly and Reassemble Description Picture Description Screws...
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3. Disassembly and Reassemble Description Picture Description Screws Remove the NETWORK-WIFI MODULE, ASSY BOARD P-JOG FUNCTION, ASSY Wire MISC P-TV CAMERA, ASSY BOARD P-IR MODULE. Wire Wire Wire Wire Remove the ASSY SPEAKER P (L/R). After removing the screws of the marked section, ASSY PCB MAIN, DC DC VSS-LED TV PD BD VSS-LED TV PD BD.
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3. Disassembly and Reassemble 78 inches Description Picture Description Screws Carefully position the TV so that the screen is facing downwards. CAUTION Make sure to place the TV upon a soft curved cushion or any material that will prevent damage to the screen.
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3. Disassembly and Reassemble Description Picture Description Screws Remove the Wires and cable from connectors. • 78" : NOTE • When assembling the TV, the electric tapes must be applied on the same locations. • Please remember to take a picture of where the tapes were first applied.
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3. Disassembly and Reassemble Description Picture Description Screws Remove the NETWORK-WIFI MODULE, ASSY BOARD P-JOG FUNCTION, ASSY MISC P-TV CAMERA, ASSY BOARD P-IR MODULE. Remove the ASSY SPEAKER P (L/R). After removing the screws of the DC VSS-LED TV PD BD marked section, ASSY PCB MAIN, DC VSS-LED TV PD BD.
4. Troubleshooting 4. Troubleshooting 4-1. Previous Check NETWORK-WIFI MODULE ASSY MISC P-TV CAMERA LD Board DC VSS-LED PD BD ASSY PCB MAIN 65" ASSY T CON P ASSY BOARD P-JOG FUNCTION ASSY SPEAKER P (R/L) NETWORK-WIFI MODULE ASSY MISC P-TV CAMERA DC VSS-LED PD BD (LD Board) ASSY PCB MAIN SUBCON 78"...
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4. Troubleshooting Major check points Power turned On with Jog Function or Remote. Power on command from main Board to SMPS. Power/IR Indicator Flashes. Panel Back Lights are turned On. If no Backlights, unplug AC Power Cord, unplug 10 pin connector to SMPS, plug in AC Power Cord, Back light should come on.
4. Troubleshooting 4-2. How to Check Fault Symptom 4-2-1. Video Customer Picture Test One connect PCB Pre FRC Post FRC Problem Pass Pass Pass Check Signal Source and other inputs Fail Pass Pass Main Board or LVDS Cable Fail Fail Pass T-CON Board...
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4. Troubleshooting Major check points Video Test Power TV ON. Verify initial Start Up Screens with Power On. Press Mute 147 Mute to view Test Pattern from the One Connect Box. Press Mute 369 Mute to view Test Pattern from T-CON. Start Up Screens Mute 147 Mute Mute 369 Mute...
4. Troubleshooting 4-2-2. Bluetooth / WIFI Module Bluetooth Module Major check points Check Bluetooth Address at Contact Samsung. BT Address BT Version at Factory Mode Check screen. Might require upgrade. Check GSPN. T-HKPAKUC-XXXX.XX T-HKPAKUS-XXXX T-HKPAKUJ-XXXX tztv-X.X 1-XXXX-X_2015XXXX.X (XXXX) BT Version BT Version : BLUETOOTH-VER-XXXX E-Manual : X.XXX...
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4. Troubleshooting WIFI Module Major check points Check Wired MAC Address and Wireless MAC Address at Contact Samsung. Wired MAC Address Wireless MAC Address Check Wired MAC and Wireless MAC at Factory Mode screen. (Success/Failure) Main Board is defective.
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4. Troubleshooting 15Y BT / WIFI Combo • Waveforms of combo Module Pins (3.3V except VCC 5V) Stand by On state BT nReset BT Power_det BT wake up High BT USB DP & DM Don't care 60HZ signal swing (3D mode only) 3D sync in &...
4. Troubleshooting 4-2-3. One Connect Box (Jack-Pack) TV Power’s On with no on screen video or menu Major check points Turn the TV OFF. Unplug the One-Connect cable from the TV. Turn the TV back ON, and verify the "Disconnect Banner" appears in the middle of the screen. If the "Disconnect Banner"...
4. Troubleshooting 4-2-4. 3D Picture Major check points Select the 3D Picture Test from the Self Diagnosis menu. Press and hold the power button on the glasses to pair them to the TV. If the operation is successful, the test image will appear in 3D and the glasses will automatically turn on. <Glasses Successfully Paired>...
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4. Troubleshooting Major check points Check the 3D picture for correct operation. If noisy it may be a defective Main PCB or T-CON Board. Replace the Main PCB or T-CON Board. 4-10...
If Smart Hub is not working, select Smart Hub Connection Test. The Connection Test diagnoses the problem by checking the Internet connection, your ISP, the Samsung server, and the Apps panels. Major check points Select the Smart Hub Connection Test...
4. Troubleshooting 4-2-6. Jog Function Control Jog Function Control Operation Press Left Right Down Major check points Check Jog Shuttle STBY Voltages (All at 3.3 VDC except LED). Check Jog Shuttle 5 SW Operation (Key 1 & Key 2) for each command change. Check LED Indicator for STBY operation.
4. Troubleshooting 4-2-7. Testing T-CON Board 65 inches Major check points Check TV Board Connector Voltages from SMPS (switched voltages on CNM803). Test for 13V DC at both sides of both fuses on the TCON Board. If either one of the fuses is open, replace the T-CON Board . If 13V DC are missing on fuses, check output feed from TV Board (CN501, pins 1-10) If 13V DC feed is present at the output of the TV Board, suspect a defective LVDS cable.
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4. Troubleshooting 78 inches Major check points Check TV Board Connector Voltages from SMPS (switched voltages on CNM803). Test for 12V DC at both sides of both fuses on the TCON Board. If either one of the fuses is open, replace the T-CON Board . If 12V DC are missing on fuses, check output feed from SMPS (CN12V, pins 1-7).
4. Troubleshooting 4-3. Factory Mode Adjustments 4-3-1. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". UN**JS9500FXZA Inches 65" 78" Vendor BN95-01956A BN95-01957A PANEL...
4. Troubleshooting 4-3-2. Entering Factory Mode To enter [Service Mode] Press the remote-control keys in this sequence : • If you do not have Factory remote control Power OFF MUTE Power On • If you have Factory remote control INFO Factory •...
4. Troubleshooting 4-3-3. Factory Data Option Factory Menu Name Data Range Factory Reset 65A1UU9YJ Type 78A1UU9YJ Local Set SW Model UHU9500 BOM Model 9500 TUNER S_TC Ch Table NONE MRT Option Engineer Option Control Factory Menu Name Data Range EDID EDID ON/OFF...
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4. Troubleshooting Factory Menu Name Data Range Visual Test Diable OPTION_SWU RF Remocon Support CDD mode … DPMS Support T-CON Device Status OK LMN 1ST threshold LMN 2ND threshold LMN 3RD threshold EOS Click BP PMS Reset FAnet Thread User InstantOn Default Value CI CPLD Version ACM_MC Hotkeylist...
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4. Troubleshooting Factory Menu Name Data Range Unbalance AF Level adjust TX Power Level Mono Last Memory H Shaking SOUND High Devi *If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area countries) Carrier_Mute *If the noise comes from weakness-...
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4. Troubleshooting Factory Menu Name Data Range India Sound Speaker Delay Normal NTV CU Delay Lipsync Inx Lipsync Checksum 0x5FB0 Lipsync USB Test Ready Lipsync BT Checksum 0x0028 TP volume 0xc4h TP Scale 0x6ch TP EQ CheckSum NONE Debug Factory Menu Name Data Range...
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4. Troubleshooting Factory Menu Name Data Range Info Upgrade T-CON Usb Download * UpgradeT-CON eeprom T-CON CheckSum * virsion of T-CON eeprom T-CON2 Usb Download T-CON2 CheckSum PANEL EEPROM UPGRADE PANEL FLASH UPGRADE Logi Usb D/L SUBMICOM UPGRADE * Upgrade Sub-Micom Program SUBMICOM JP UPGRADE BT UPGRADE * Upgarde BT (There is upgrade program in...
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4. Troubleshooting Factory Menu Name Data Range SVC Panel Tizen ADC/WB Factory Menu Name Data Range AV Calibaration Comp Calibration PC Calibration HDMI Calibration ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset...
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4. Troubleshooting Factory Menu Name Data Range WB_W2_N_Gain WB_W2_N_Gain MGA On/Off R1_Gain G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain Advanced ...
4. Troubleshooting 4-4. White Balance 4-4-1. Calibration Into the Factory Mode. Select ADC/WB menu. Select menu. AV Calibration Option Comp Calibration Control PC Calibration Debug HDMI Calibration ADC/WB Advanced 4-4-2. Service Adjustment You must perform Calibration in the Lattice Pattern before adjusting the White Balance. Color Calibration ...
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4. Troubleshooting Method of Color Calibration (AV) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port. Press the Source key to switch to “AV1” mode. Enter Service mode. Select the “ADC” menu. Select the “AV Calibration” menu. In “AV Calibration Off” status, press the “► ” key to perform Calibration.
4. Troubleshooting 4-4-3. Adjustment Into the Factory Mode. ADC/WB Select menu. White Balance Select menu. Option Control Debug (Low Light) (Hight Light) Sub Brightness Sub Contrast White Balance ADC/WB R offset R gain Advanced G offset G gain B offset B gain 4-26...
4. Troubleshooting 4-5. RS-232C • RS232C Control Port : COM#(Serial) Bit rate : 115200 Data Bit : 8 bit Parity : None Stop Bits : 1 Flow Control : None • Description of RS232C Pin# Name Full Name Pin# Name Full Name Pin# Name Full Name...
4. Troubleshooting 4-6. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x01 0x00 0x03...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Mode CAL-NIGHT 0x04 CAL-DAY 0x05 BD Wise 0x06 Relax New function of 12" 0x07 (only PDP TV) BackLight 0~20 0x01 0x00 (0~20) (CellLight) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00 (0~100) Sharpness...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE 0x01 xvYCC 0x10 0x00 0x01 Motion Lighting 0x11 0x00 0x01 LED Motion Plus 0x0a 0x07 0x00 On(Normal) 0x01 Cinema 0x02 Ticker 0x03 Picture Color Tone Cool 0x0a 0x00 0x00 Option Change Normal → Standard 0x01 Standard mode...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Demo 0x05 Screen Picture Size 16:9 0x0b 0x0a 0x01 0x00 Adjustment Zoom1 0x01 Zoom2 0x02 Wide Fit 0x03 0x04 Screen Fit 0x05 Smart View I 0x06 Smart View II 0x07 Auto Wide 0x08 New function of 12"...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Key Generation refer to 0x0d 0x00 0x00 table Show/Hide Show 0x0e 0x00 0x00 0x00 Control New function of 12" Hide 0x01 Power (On/Off) 0xf0 0x00 0x00 0x00 Status Volume(0~100) 0xf0 0x01 0x00 0x00 Mute (On/Off) 0xf0...
4. Troubleshooting 4-7. Updating the TV’s Software • MENU/123 MENU Support Software Update You can view your TV’s software version and update it if necessary. Updating the TV’s software to the latest version • MENU/123 MENU Support Software Update Update now You can update your TV’s software by downloading the update from the Internet directly to your TV or copying the update from a USB device that contains it to your TV.
ANNEX. Exploded View & Part List ANNEX. Exploded View & Part List [UN65JS9500FXZA TS01] 1-1. Exploded View 1-1-1. Parts List Code No. Description & Specification Q’ty SA/SNA Remark BN95-01956A PRODUCT LCD-SDC; CY-YJ065FLLV1V,JS9500,Ba BN96-35269A ASSY CHASSIS TOP P; JS9500 65,EGI-SECC,T0 BN96-35848A ASSY BOARD P-IR MODULE;...
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ANNEX. Exploded View & Part List 1-2. ONE CONNECT Exploded View 1-2-1. Parts List Code No. Description & Specification Q’ty SA/SNA Remark BN96-32083B ASSY COVER P-TOP; UH9000,US,ABS+PC,JACK-P BN31-00036A FAN; KDB04112HBX02,HU9000,PLASTIC*,12V,4. BN94-07414Q ASSY PCB MISC-JACKPACK; UH9V BN96-32084A ASSY COVER P-BOTTOM; HU9000 6003-001086 SCREW-TAPTYPE;...
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ANNEX. Exploded View & Part List 2-1. Electrical Parts List Service Bom (SA: SERVICE AVAILABLE, SNA: SERVICE NOT AVAILABLE) Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark UN65JS9500FXZA (TS01) R001A BN90-06575A ASSY COVER REAR;JS9.5K,65",NORTH AMERICA SCREW 6001-002996 SCREW-MACHINE;FH,+,M3.0,L5.0,ZPC(BLK),SW SCREW 6003-001782...
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ANNEX. Exploded View & Part List Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark BN91-13767A ASSY LCM-SDC;CY-YJ065FLLV1V,BN95-01956A PANEL BN95-01956A PRODUCT LCD-SDC;CY-YJ065FLLV1V,JS9500,Ba 6001-002912 SCREW-MACHINE;CH,+,M3,L3,ZPC(BLK),SWRCH1 SCREW 6001-003016 SCREW-MACHINE;PWH,+,M3.0,L5.0,ZPC(WHT),S 6001-003058 SCREW-MACHINE;CH,+,M3,L6,ZPC(WHT),SWRCH1 BN02-00352K TAPE PET;JS9000,PET,0.05T,15,35,BLK P001A BN44-00819A DC VSS-LED TV PD BD;L65SM9NC_FSM,L65SM9N BN68-05595A LABEL-STICKER;Art Paper 100G,T0.2,80mmX2 BN90-06435A...